Instruction/ maintenance manual of the product 6511RC Patton electronic
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Model 6511RC Matrix Switch User Manual Sales Office: +1 (301) 97 5-1000 Techni cal Su ppor t: +1 (301) 97 5-1007 E-mail: suppor t@patton.com WWW: www .
Patton Electronics Company, Inc. 7622 Rickenb acker Drive Gaithersbur g, MD 20879 USA tel: +1 ( 301) 975-1 000 fax: +1 (301) 869 -9293 support: +1 (301 ) 975-1007 url : www. pa tton .c om e-mail: support@patton.c om Copyright © 2012, Patton El ectronic s Company.
3 Contents Con tent s .... ............... ............ ........ ............... ........... ......... ............... ........... ......... ............ ..... ... ............ ......... ... 3 Compliance Information ... ..... ...... ......... ........
Conte nts Model 6511RC User Manual 4 Temperature ..... ............................ ............................ ....................... ................. ...................... ... .............. ....... 27 Altitu de .................. ............ .
5 Model 6511RC User Manual Conte nts Configu ring the SDH path tr ace paramet ers ....... ........... ............ ................. ............................ ..................57 Config uring DS0 id le co des .... ................. ...............
Conte nts Model 6511RC User Manual 6 Contact inf ormati on ................. ...................... ................. ............................ ....................... ................. ... .............102 Warranty S ervice and Return ed Merchand ise Aut horizat ions ( RMAs) .
7 Compliance Info rmation Radio and TV Inter ference The Model 6511RC generates and uses ra dio freq uency energy, and if not installe d and used pr operl y—that is, in stri ct accorda nce with the m anufa cturer's in struction s—may cause inte rference to radio an d televisio n recep- tion.
Compliance I nformation Model 6511RC User Manual 8 If trouble is experience d with this equip ment, for repai r or warranty information, please contact our company. If the equipmen t is causing harm to the telephone ne tw ork, the telephone com pany may request that you dis- connect the e quipment until the problem is res olved.
9 About this guide This guid e descri bes installing and co nfigurin g a Patton Electr onics Mode l 6511 TDM-Digit al Acces s Con- centrator (M atrix Switch). By the time you are finished with this guid e, your Matrix Switch will be connected to the remote D SL modems and transfer ring data.
About this guide Model 6511RC User Manual 10 Precau tions Notes and ca ution s, wh ich hav e the fol lowin g mean ings, are used throughout this guide to he lp you become aware of pote ntial Matrix Switch pr oblems. Warnings relate to personal injury issues, and Cautions ref e r t o potential proper ty damage.
11 Model 6511RC User Manual About this guide Mouse conventi ons The following c onventions are used when describing mouse actions : Are you ready? All system messages and pro mpts appear in the Courier font as the system would display them. % dir *.* Bold Courie r font indic ates where the operator must type a response or command Table 2.
About this guide Model 6511RC User Manual 12.
13 Chapter 1 Introduction Chapter cont ents Model 6511 RC Matri x Swit ch overview ............... ........... ................. ............................ ....................... ................. . 14 Hardware overview ....... ............ .......
1 • Introdu ction Model 6511RC User Manual 14 Model 6511RC Matrix Switch overview Model 6511RC Matrix Switch over view The Mo del 6511 RC Matrix S witch (se e figure 1 ) combine s TDM aggregation an.
Model 6511RC Matrix Switch overview 15 Model 6511RC User Manual 1 • Introd uctio n Figure 2 sh ows the major funct ions and co nnections the Matrix Switch pr ovides withi n the For eFront chas sis.
1 • Introdu ction Model 6511RC User Manual 16 Hardware overview Hardware overview The Mode l 6511RC co mbines DS0 c ross-c onnection and co ncentrati on with powerful Ethernet switchi ng in a single-slot blade for installati on in a standard CPCI chassis.
Hardware overview 17 Model 6511RC User Manual 1 • Introd uctio n Figure 5. Model 6511RC front panel LEDs and ports The front panel of the processor blade pr esents LED status indicators, an RS-232 configuration port and a 10/100 Et hernet management port (see figure 5 ).
1 • Introdu ction Model 6511RC User Manual 18 Hardware overview Figure 6. Model 6511RCT rear entry car front panel LEDs and ports Three vers ions of the rear car d offer the follo wing con nector ty pes for the STM-1 port : • SC20 — Optical interface presented on Rx and Tx SC connector s for si nglemode fiber wi th a wavelength of 1310 nm.
Hardware overview 19 Model 6511RC User Manual 1 • Introd uctio n ForeFr ont chassis architectures The Model 65 11RC can be ins talled in the following For eFront cPCI c h assis: • Model 6476 6U c .
1 • Introdu ction Model 6511RC User Manual 20 Hardware overview Figure 8. Model 667 6 chassis, front view The ForeFro nt Model 6676 9U chass is The ForeFro nt Model 6676 9U chassis offers 17 slot s for installi ng cPCI proc essor blades (see fig ure 8 ).
Hardware overview 21 Model 6511RC User Manual 1 • Introd uctio n The Model 6511 co mmunicates with the other blades installed and o perating in the same segment over the H.
1 • Introdu ction Model 6511RC User Manual 22 Hardware overview TDM bus arch itecture The Matrix Switch provid es an interface to the H .110 bus w ithin the ForeFro nt chassis.The total capacity of the H.11 0 bus is 4096 half-duplex DS0 channels , the eq uivalent of 64 E1 lines (s ee figu re 9 ).
Hardware overview 23 Model 6511RC User Manual 1 • Introd uctio n Figure 10 highlights the multiplexing structure of the STM-1 link by ommitting the intermediate ste ps in the SDH mapping s equence Figure 10. E1-to-STM-1 multiplex ing structure Matrix Switch TDM ca pacity The Matr ix Switch p rovides the me ans for you to map any DS0 on the H.
1 • Introdu ction Model 6511RC User Manual 24 Hardware overview Manageme nt Management Servic es By providing a rich set of i ndustry-standard management services ac cessibl e by a full menu o f physical i nter- faces, t he Model 6511RC o ffers an ex tensive se lect ion of management op tions.
Hardware overview 25 Model 6511RC User Manual 1 • Introd uctio n - The PICMG 2.16 packet-swit ched bus (PSB) . In order to manage the Matrix Switch i n-band via the PICMG 2.
1 • Introdu ction Model 6511RC User Manual 26 Hardware overview RS-232 Config port The RS-232 Config port provides access to the CLI manage ment s ervice. You wi ll use the C onfig port to per- form ini tial conf iguration o f the Model 6 511RC. The RS- 232 port supports : • Asynchronous data rates of 19.
Hardware overview 27 Model 6511RC User Manual 1 • Introd uctio n Te m p e r a t u r e Operati ng range: 32–104°F (0–40 °C) Altitude Maximum operati ng altitu de: 15,000 f eet (4,752 me ters) Humidity 5 to 95% relative humidity (RH), non-condensing Physic al dime nsions • 1.
1 • Introdu ction Model 6511RC User Manual 28 Hardware overview Table 4. Rear-panel LED indicators TEST MODE Green On so lid One or more Ethernet ports or the STM-1 port is in test mode. Flashing One or more Ethernet ports or the STM-1 port is in test mode and errors have been received.
Ap prov als 29 Model 6511RC User Manual 1 • Introd uctio n Appr ovals The Mode l 6511RC Matrix S witch has achie ved the following approvals and certifications: • Safety - UL 60950 - Industry Canada CSA C22.
1 • Introdu ction Model 6511RC User Manual 30 Approvals.
31 Chapter 2 Hardware installation Chapter cont ents Introd ucti on ............ ........... ................. ...................... ................. ............................. .................... ............. ............. 32 Unpacking t he Model 6511RC Mat rix Swi tch .
2 • Hardware installation Model 6511RC User Manual 32 Introduction Intr oduction This chapt er cont ains the f ollowing proced ures for instal ling t he Model 651 1RC Matrix Switc h: Note Before installing the Matrix Switch , you will need to obtain the line type and encoding of the STM-1 link from your local telepho ne com- pany (Telco ).
Verifying that the ForeFront ch assis is properly installed 33 Model 6511RC User Manual 2 • Hardware installation V er fying corre ct electrical gr ounding Do the followin g to verify correct electri cal grounding: 1.
2 • Hardware installation Model 6511RC User Manual 34 Matrix Switc h hardware in stallation Note Missin g cover pl ates can be replace d by call ing Patto n Sales at +1 (301) 975 -1000 . The Sales Department is available Monday through Frid ay, from 8:00 A.
Installing the network cables 35 Model 6511RC User Manual 2 • Hardware installation 6. Insert the fron t blade into the fr ont chassis slot co rrespondi ng to the slot in which yo u installed the rear blade. Verify that the release bu ttons in the handl es cl ick up to indicate that the board is fully seated and locked i nto place.
2 • Hardware installation Model 6511RC User Manual 36 Installing the network cables Connecting the front-pa nel Ethe rnet LAN port The Matrix Switch includes a 10/100Base -T transcei ver, ac cessi ble via a phys ical interfac e on the fr ont panel of the fro nt blade fo r connect ion to an Et hernet L AN.
Installing the network cables 37 Model 6511RC User Manual 2 • Hardware installation Conne cting the front-pan el EIA-561 R S-232 co nfiguratio n por t (DCE c onfigured) Install the supplied RJ-45-to-RJ- 45 cable with the DB9-RJ45 adapter between the Matr ix Switch RS -232 port (see figure 13 on page 35) and an open serial port on your co mputer.
2 • Hardware installation Model 6511RC User Manual 38 Installing the network cables Figure 18. Fiber-optic S C cable connectors Do the follo wing to conne ct the d ual sin glemo de fib er-opti c cabl e (see fi gure 18 ) to t he STM-1 SC conne ctors: 1.
Installing the network cables 39 Model 6511RC User Manual 2 • Hardware installation Figure 19. BNC coaxial cable connectors Do the followin g to connect the dual 75-o hm coaxial cable (s ee figur e 19 ) to the STM-1 BNC connec tors: 1.
2 • Hardware installation Model 6511RC User Manual 40 Completing the hardware installation Connec ting the 10/100/ 1000 Base-T Ethernet ports to a router, hub or switch The 10/100 /100Base-T Ethernet po rts may be co nnected to a WAN router, or to an Ethe rnet hub or s witch.
41 Chapter 3 Configuring the Matrix Switch for operation Chapter cont ents Introd ucti on ............ ........... ................. ...................... ................. ............................. .................... ............. ............
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 42 Introduction Intr oduction This chapter contains the fo llowing procedures that describe con figuring the Model 6511RC .
Initi al confi gurat ion thr ough th e RS-23 2 contro l port 43 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation - Which E1 mapp ing path will be used within the STM-1 link, either AU3 o r AU4.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 44 Initial configurat ion through the RS-232 control port Setting up the HyperT erminal (or similar pr ogram) session Do the following: 1. At your PC, find the fi le HYPERT RM.
Initi al confi gurat ion thr ough th e RS-23 2 contro l port 45 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation 6. Configure your COM port settings as s hown in fig ure 23 , then click OK . Figure 23. COM1 Properties window 7.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 46 Initial configurat ion through the RS-232 control port 9. Connect t he male e nd of th e 6511RC Matr ix Switch’ s powe r cables to the power ou tlets.
Using a browser to complete Model 6511RC configuration 47 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation 19. Press the lef t-arrow curso r key until the TOP LEVEL MANAGEMENT window displays. 20. Select a for Home , then press <Enter> .
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 48 Using a browser to complete Model 65 11RC configuration 5. The 3069RC Config uration Menu home page will ap pear (se e figure 27 ).
Using a browser to complete Model 6511RC configuration 49 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation Home page overview The HOME window is divi ded into two p anes: th e Configuration Menu pane and the Configuration/Informa- tion pane (see figure 28 ).
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 50 Using a browser to complete Model 65 11RC configuration Figure 29. Operator Actions buttons From the Home page, the fol.
Using a browser to complete Model 6511RC configuration 51 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation Configuring the default gateway The de fault gateway IP add ress, i f defined, is used sol ely for manag ing the 6511 RC remotely via the Et hernet port.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 52 Using a browser to complete Model 65 11RC configuration 3. The Defin ed Routes tab le (see figur e 32 ) will co ntain exactly one route, displayed in the first ro w of the table.
Using a browser to complete Model 6511RC configuration 53 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation ence. Slaves will n ot drive any clock refer ence. Most often th e 6511RC will be defined as the master (1), while most ot her module s in t he chass is will be defined as slave(3) .
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 54 Using a browser to complete Model 65 11RC configuration Example 2. F or this ex ample, a nother Ma trix Sw itch is t he ch assis is the clocking mast er, provid ing the syste m clock fo r the chas sis, and your 6511RC i s a slave.
Using a browser to complete Model 6511RC configuration 55 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation Accessing the SDH circuit parameters To access the SDH circuit par ameters: 1.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 56 Using a browser to complete Model 65 11RC configuration Configuring the SDH ph ysical interface type Do the following to define the physical interface type providing the STM-1 link: 1.
Using a browser to complete Model 6511RC configuration 57 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation ter applies. When the section trace me ssage length is defined to be one byte, the Matr ix Switch will ignore the v alue of Section Trace.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 58 Using a browser to complete Model 65 11RC configuration 2. Because path t ra ce i s en abled in yo ur connected SDH net.
Using a browser to complete Model 6511RC configuration 59 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation Accessing the idle c ode configuration Do the fo llowing to access t he Matri x Switch ’s idle code co nfigurati on: 1.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 60 Using a browser to complete Model 65 11RC configuration 3. To access the DS0 Idle Code Configurati on page for a select.
Using a browser to complete Model 6511RC configuration 61 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation The mapping p ath you select wi ll determine which par ameter fields the 6 511RC will disp lay on the DS0 Map- ping Overview page.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 62 Using a browser to complete Model 65 11RC configuration 3. Scroll down to the SDH mapping param eter and select th e appropriat e mapping path fro m the dr op-down menu. Select au3Mapper(0) or au4Map per(1) .
Using a browser to complete Model 6511RC configuration 63 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation The Matri x Switc h offers two forma ts for d efining D S0 map p.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 64 Using a browser to complete Model 65 11RC configuration Figure 47. DS0 Mapping Overview page Defining DS0 mappings usin.
Using a browser to complete Model 6511RC configuration 65 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation The fol lowin g notati on shoul d be used for assi gning t imeslots: – dash: (-), e.g., 1 – 4 – comma: (,), e.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 66 Using a browser to complete Model 65 11RC configuration Exampl e 1 Map E1 Port 1 received , timeslots 1-32 to H.110 P ort 1 ti meslots 1-32. Map E1 Port 1 transmi tte d , timeslot s 1-32 from H.
Using a browser to complete Model 6511RC configuration 67 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation Example 2 Map E1 Port 2 received , timeslots 1-32 to H.110 P ort 1 timesl ots 65-96 . Map E1 Port 2 transmi tte d , timeslot s 1-32 from H.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 68 Using a browser to complete Model 65 11RC configuration Example 3 Map E1 Port 7 received , timeslots 1-32 to H.110 P ort 4 timeslo ts 1-32 . Map E1 Port 7 transmi tte d , timeslot s 1-32 from H.
Using a browser to complete Model 6511RC configuration 69 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation Defining DS0 mappings usin g TU format Experie nced SDH engi neers with a solid understandi ng of STM-1 ar chitecture will most likely pr efer to use TU format to define DS0 mappings.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 70 Using a browser to complete Model 65 11RC configuration Figure 55. E1 port numbers located withi n the STM-1 frame structure 5.
Using a browser to complete Model 6511RC configuration 71 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation – tug2-6(6) – tug2-7(7) 7.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 72 Using a browser to complete Model 65 11RC configuration Examples for configuring DS0 mappings.
Using a browser to complete Model 6511RC configuration 73 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation Example 2 Map TUG-3 or AU-3 no. 2, TU G-2 n o. 1 , TU-12 no. 1 receiv ed , timeslots 1-32 to H.110 Port 1 timeslots 65-96 .
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 74 Using a browser to complete Model 65 11RC configuration 9. Clic k the Define button. 10. Verify your new mapping appears in the Def ined M appi ngs table. 11. Exam ine the new mapp ing to ensure it was entered and recorded corr ectly.
Backing up your config uratio n para meters 75 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation Backing up your conf igurat ion pa rame ters The 6511R C Matrix Switc h pro.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 76 Backin g up you r config uration par ameters Backing up the configuration store in flash memory To mak e a back- up copy o f the confi guration file cur r ently stored in your Matrix Switch’s flash memory: 1.
Completing the installation 77 Model 6511RC User Manual 3 • Configu ring the M atrix Switch fo r operation 2. To sav e the disp layed data as a text file , use yo ur brow ser’ s Save function (see figur e 59 ). Using Net scape or In ter net Explo rer, for exa mple, do the f ollo w i ng: –C l i c k t h e File menu.
3 • Con figuring th e Matrix Switch for operatio n Model 6511RC User Manual 78 Completing the installation 5. Verify that the gree n WAN LED is i lluminated, i ndicating t hat the Model 6511RC STM-1 port is acti- vated, is synch ronized with the SDH network , and operating norm ally.
79 Chapter 4 Operation and shutdown Chapter cont ents Introd ucti on ............ ........... ................. ...................... ................. ............................. .................... ............. ............. 80 Activati ng the Mod el 651 1RC .
4 • Operation and shutdown Model 6511RC User Manual 80 Introduction Intr oduction This chapter d escribes how to s tart up and power do wn the Mode l 6511RC.
81 Chapter 5 T r oubleshooting and maintenance Chapter cont ents Introd ucti on ............ ........... ................. ...................... ................. ............................. .................... ............. ............. 82 Trou blesho oting duri ng init ial dep loymen t .
5 • Trou blesh ooting and m aintena nce Model 6511RC User Manual 82 Introduction Intr oduction This chapter provides guidance to assist you when perf orming troubleshooting and fault analysi s as a Matrix Switch operator.
General fault an alysis 83 Model 6511RC User Manual 5 • Trou blesho oting a nd mainte nance General fault analysis The foll owing proc edures o utline step s you should fo llow when trouble shooting a Mode l 6511RC malfunctio n. 1. If possible, talk to the per son who reported the problem and obtain a detailed description of the symp- toms.
5 • Trou blesh ooting and m aintena nce Model 6511RC User Manual 84 General fault analy sis CPU FA IL Front panel Red On solid CPU is unable to load the software from FLASH to RAM for operation.
General fault an alysis 85 Model 6511RC User Manual 5 • Trou blesho oting a nd mainte nance CLK ER ROR Front panel Yell ow On so lid • Primary Reference clocking source has been lost and the 6511RC is using the Secondary Reference as it s clock ing source .
5 • Trou blesh ooting and m aintena nce Model 6511RC User Manual 86 Matrix Switch test tools Matrix Switch test tools For the pur pose of testi ng and troubles hooting the STM -1 link, the DS0 M apping defini tions, and H.
Matrix Switch test tools 87 Model 6511RC User Manual 5 • Trou blesho oting a nd mainte nance To understan d how these test mo des work, you must f i rst understand the basic ar chitecture of the Model 6511RC’s T DM mapping func tions. T he TDM mappi ng function provi des the connection between the STM-1 po rt and th e H.
5 • Trou blesh ooting and m aintena nce Model 6511RC User Manual 88 Matrix Switch test tools 2. At th e to p of the SDH Over vie w page, click the Configu ration hype rlink to display the S DH Config urati o n page (see figure 62 ). Figure 62. SDH Configuration page with sonetFacilityLoop(1) selected 3.
Matrix Switch test tools 89 Model 6511RC User Manual 5 • Trou blesho oting a nd mainte nance connections . The data passes throug h the H.110 framer , then traverses the SDH framer wh ere it loops ba ck, passing t hrough the H.110 framer aga in. The data leave s the Matrix swi tch through i ts mid-plane connections and returns via the H .
5 • Trou blesh ooting and m aintena nce Model 6511RC User Manual 90 Matrix Switch test tools Other Loop [sonet OtherL oop(3) ] The othe r loop [sonetOtherLoop(3)] operates much like t he facility l o op, how ever the data e nters t he H.110 framer wh ere it makes a U-turn.
Matrix Switch test tools 91 Model 6511RC User Manual 5 • Trou blesho oting a nd mainte nance Sections and paths Between a pai r of SDH multip lexers, an SDH circuit may comprise multi ple cabl e segments connect ed by intermediate devices such as signal repeaters and add-drop multiplexers (see figur e 66 ).
5 • Trou blesh ooting and m aintena nce Model 6511RC User Manual 92 Matrix Switch test tools Figure 67. Section Trace parameter s on the SDH Configurati on page 3. For Section Trace Monitor, selec t sectionTraceEnable (1) fr om the drop-d own menu .
Matrix Switch test tools 93 Model 6511RC User Manual 5 • Trou blesho oting a nd mainte nance • 64-byte Trace Mes sage Len gth — use the section trace string f or secti on trace messag ing , and ignore the contents of J1. The value of section trace string may be any alphanume ric text string up to 64 characters long.
5 • Trou blesh ooting and m aintena nce Model 6511RC User Manual 94 Periodic maintena nce Note Path-1 trace mess age is used for 16-b yte and 64-byte path- 1 trace messages . For 1 -byte and 64-byt e trace mes sages, the J 1 byte is use d and the value of path-1trace message is ig nored.
Maintenance 95 Model 6511RC User Manual 5 • Trou blesho oting a nd mainte nance Note The paramete rs that will be expo rted are the po wer-up settings as they are stored in f lash memory and may not be the current operating parameters.
5 • Trou blesh ooting and m aintena nce Model 6511RC User Manual 96 Maintenance 3. To mak e a back- up copy o f the confi guration file cur r ently stored in your Matrix Switch’s flash memory: – On the Impor t/Export page ( fig ure 69 on p age 95) cl ick the Ex port Flash.
Maintenance 97 Model 6511RC User Manual 5 • Trou blesho oting a nd mainte nance – To sav e the displayed data as a text file, use your b rowser’s Save function (see fi gure 7 1 ). Using N etscape or Internet Ex plorer, for exam ple. •C l i c k t h e File me nu.
5 • Trou blesh ooting and m aintena nce Model 6511RC User Manual 98 Maintenance Note Be sure to wear an anti-static strap to prev ent electrostatic damage to the module. 3. Simultaneou sly pres s both red buttons on the front- panel handle s of the 6 511RC to unl ock the handles and prepare th e module for remov al.
Maintenance 99 Model 6511RC User Manual 5 • Trou blesho oting a nd mainte nance Upon su ccessfu lly impo rting t he fil e, the Mod el 6511RC w ill d isplay Configuration Load Complete , indi- cating that the new oper ating parameters have bee n loaded into flash memo ry.
5 • Trou blesh ooting and m aintena nce Model 6511RC User Manual 100 Maintenance.
101 Chapter 6 Contacting Patton for assistance Chapter cont ents Introd ucti on ............ ........... ................. ...................... ................. ............................. ................... . ............. ........... 102 Contact inf ormati on .
6 • Contacting Patton for assistance Model 6511RC User Manual 102 Introduction Intr oduction This chapte r contains t he foll owing info rmation: • “Contact information” —des cribes how to c ontact PATTON tec hnical support fo r assistance.
Warranty Service and Returned Merch andise Authorizations (RMAs) 103 Model 6511RC User Manual 6 • Contacting P atton for assistance Return for cr edit policy • Less than 30 days: No Charge. Your credit will be issu ed upon rec eipt and i nspec tion of th e equ ipment.
6 • Contacting Patton for assistance Model 6511RC User Manual 104 Warr anty Service and Returned Merchandise Authori zations (RMAs).
An important point after buying a device Patton electronic 6511RC (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Patton electronic 6511RC yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Patton electronic 6511RC - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Patton electronic 6511RC you will learn all the available features of the product, as well as information on its operation. The information that you get Patton electronic 6511RC will certainly help you make a decision on the purchase.
If you already are a holder of Patton electronic 6511RC, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Patton electronic 6511RC.
However, one of the most important roles played by the user manual is to help in solving problems with Patton electronic 6511RC. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Patton electronic 6511RC along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
