Instruction/ maintenance manual of the product WV-SC380 Panasonic
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Operating Instructions Network Camera Model No. WV-SW390 Series WV-SC380 Series WV-SW170 Series WV-ST160 Series WV -SW175 WV -SW396 This manual covers the models: WV-SW390 Series (WV-SW396, WV-SW395, .
Preface About the user manuals There are 2 sets of operating instructions for the WV-SW396, WV-SW395, WV-SC386, WV-SC385, WV-SC384, WV-SW395PJ, WV-SC385PJ, WV-SW175, WV-SW174W, WV-SW172, WV-ST165, WV-.
Notation Model Notation Model SC386 SC386 WV-SC386 SC385 SC385 WV-SC385 SC384 SC384 WV-SC384 SW175 SW175 WV-SW175 SW174W SW174W WV-SW174W SW172 SW172 WV-SW172 ST165 ST165 WV-ST165 ST162 ST162 WV-ST162 *Except for the HTTPS function for WV-SW395R, WV-SC385R, and WV-SC384R.
Viewer software It is necessary to install the viewer software “Network Camera View 4S” to display images on a PC. This software can be installed directly from the camera or by selecting the [Install] button next to [Viewer Software] on the menu of the CD-ROM provided, and then following the on-screen instructions.
Table of Contents 1 Monitor images on a PC .. ........................................................................9 1.1 Monitor images from a single camera .. ...........................................................................9 1.2 About the “Live” page .
10.4.2 How the logs and images are saved depending on the settings for “Manual/ Schedule” .. ..................................................................................................................... 76 10.4.3 How the logs and images are saved depending on the settings for “FTP error” .
15 Configure the settings relating to the authentication [User mng.] .. ................................................................................................... 156 15.1 Configure the settings relating to the user authentication [User auth.
21.2 Installing Panasonic “IP Setting Software” .. .............................................................. 223 21.3 Installing the manuals .. ................................................................................................ 224 21.
1 Monitor images on a PC The following are descriptions of how to monitor images from the camera on a PC. 1.1 Monitor images from a single camera Note • SW175/SW174W/SW172/ST165/ST162 do not support MPEG-4.
Password: 12345 → The “Live” page will be displayed. Refer to page 12 for further information about the “Live” page. IMPORTANT • To enhance the security, change the password for the user name “admin”. It is recommended to change this password periodically.
max. 5 fps When “Off” is selected for “H.264 transmission” (or “MPEG-4 transmission”) max. 30 fps Operating Instructions 11 1 Monitor images on a PC.
1.2 About the “Live” page Note • SW175/SW174W/SW172/ST165/ST162 do not support MPEG-4. A C D E F H I J K G B RT U V WX Y S N MO P Q L [select language] pull-down menu The camera ’s display language can be selected. The default language can be set in the [Language] in the [Basic] settings.
• [1] button: The letter “1” will turn green and images in the main area will be displayed in accordance with the setting of “H.264(1)” (or “MPEG-4(1)”). ( ® page 84, page 90) • [2] button: The letter “2” will turn green and images in the main area will be displayed in accordance with the setting of “H.
• [Close] button: The letters “Close” on the button will turn green and the status of the AUX connector will be closed. Note • The names of “AUX”, “Open” and “Close” can be changed.
– When there are multiple moving objects in the shooting area – When the contrast ratio between a moving object and the background is almost none – When an object moves quickly – When a moving.
• When “360 map -shot” is carried out while the camera is moving (panning/tilting), images captured while panning/tilting may be displayed as the thumbnail display. In this case, stop the current operation and carry out “360 map-shot” again.
Full screen button Images will be displayed on a full screen. To return to the “Live” page, press the [Esc] key. The aspect ratio of displayed images will be adjusted in accordance with the monitor. Snap shot button Click this button to take a picture (a still picture).
The current time and date will be displayed according to the settings configured for “Time display format” and “Date/time display format”. ( ® page 54) In addition, when being adjusted, the s.
1.3 Monitor images from multiple cameras Images from multiple cameras can be displayed on a multi-screen. Images from 4 cameras (up to 16 cameras) can be displayed simultaneously. To display images on a multi-screen, it is necessary to register cameras in advance.
2 Monitor images on a cellular phone/mobile terminal 2.1 Monitor images on a cellular phone It is possible to connect to the camera using a cellular phone via the Internet and monitor images (JPEG only) from the camera on the screen of the cellular phone.
1. Access to “http://IP address/mobile” *1 or “http://Host name registered in the DDNS server/mobile” using a cellular phone. → Images from the camera will be displayed. A B C D E F G H Functions Outline of functions A Pan/tilt *2 Controls the camera direction.
Functions Outline of functions D Resolution control Changes the image capture size by pressing the dial key “0”. • Image in the aspect ratio of “4:3” Changes the image capture size between 320x240 (default) and 640x480.
• It is impossible to transmit/receive audio using a cellular phone. • Depending on the cellular phone in use, larger size images may not be displayed. In this case, selecting “9 Low” for “Image quality setting” of “JPEG” ( ® page 80) may sometimes solve this problem.
1. Access to “http://IP address/cam” *1 or “http://Host name registered in the DDNS server/cam” *2 using a mobile terminal. → Images from the camera will be displayed.
2. Click the button of the function that you want to operate. CD A B E F Pan/Tilt Preset Resolution control AUX control Focus display SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 Zoom display Each function is explained below.
Pan/Tilt Press the button to display the buttons used to operate pan/tilt on the screen. The pan/tilt can be adjusted in each direction with the , , , and buttons. Preset Press the button to display the buttons used to select the preset position on the screen.
Resolution control Press the button to display the buttons used to select the resolution on the screen. The resolution can be changed by selecting a resolution setting from the buttons.
Note • Depending on the model of mobile terminal used, the size of the image may not change even if the resolution setting has been changed. AUX control Press the button to display the buttons used to operate the AUX output on the screen. The AUX output terminals can be controlled with the and buttons.
Focus display SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 Press the button to display the buttons used to operate the focus on the screen.
Zoom display The camera’s zoom can be operated with the , , and buttons. Note • When the HTTP port number is changed from “80”, enter “http://IP address: (colon) + port number/ cam” *1 in the address box of the browser.
3 Record images on the SD memory card manually (SW396/SW395/SC386/SC385/SC384/ SW175/SW172/ST165/ST162) Images displayed on the “Live” page can be recorded on the SD memory card manually. This button is operable only when “Manual” is selected for “Save trigger” on the [SD memory card] tab of the “Basic” page of the setup menu.
Note • Image data saved on Drive B can be obtained by executing “Access img.” on the [SD memory card] tab and logging in from the user authentication window. ( ® page 65) The destination directory to which data are to be saved is a fixed directory on Drive B.
4 Action at an alarm occurrence The alarm action (camera action at an alarm occurrence) will be performed when the following alarms occur. 4.1 Alarm type • Terminal alarm: When connecting an alarm device such as a sensor to the EXT I/O connectors 1-3 of the camera, the alarm action will be performed when the connected alarm device is activated.
IMPORTANT • Select “FTP error” for “Save trigger” on the [SD memory card] tab when using the SD memory card. When “Alarm input” or “Manual” is selected for “Save trigger”, an alarm image will not be transmitted at an alarm occurrence to the FTP server.
5 Transmit images onto an FTP server Images can be transmitted to an FTP server. By configuring the following settings, transmission of images captured at an alarm occurrence or captured at a designated interval to an FTP server will become available.
5.3 Save images on the SD memory card when images fail to transmit using the FTP periodic image transmission function (SW396/SW395/SC386/SC385/ SC384/SW175/SW172/ST165/ST162) Images that have failed to transmit using the FTP periodic image transmission can be saved automatically on the SD memory card.
6 Display the log list (SW396/SW395/SC386/ SC385/SC384/SW175/SW172/ST165/ST162) The setting items of the cameras will be displayed in list form. • Alarm log: Logs of the alarm occurrences such as time and date of the alarm occurrences and the alarm type will be displayed.
2. Click the [List] button. → The log list will be displayed in a newly opened window (log list window). A Number of the listed logs IMPORTANT • Only a single user can operate the log list window.
About the log list window Number of the listed logs Total number of the logs of the selected log type and a number of the log being displayed on the top of the log list will be displayed. Note • Enter the desired log number and press the [Enter] key on the keyboard.
• COM: Alarm by command alarm • AT SW396 SW396 SC386 SC386 : Alarm by auto track alarm [SD memory card] Available capacity and the original capacity of the SD memory card will be displayed. The displayed descriptions are the same descriptions displayed as “Remaining capacity” on the [SD memory card] tab.
7 Playback of images on the SD memory card (SW396/SW395/SC386/SC385/SC384/SW175/ SW172/ST165/ST162) When clicking a time and date listed on the log list window, the “Live” page will turn to the “Playback” page. When images associated with the clicked time and date are on the SD memory card, the first image of them will be displayed.
7.1 About the playback page Number of images When clicking a time and date listed on the log list window, total number of images associated with the clicked time and date, and the number of the currently displayed image will be displayed. Note • Enter the desired number of image and press the [Enter] key on the keyboard.
When the mouse button is released, the increment of the image number will stop and the image number displayed at the moment when the mouse button is released will be displayed. [LAST] button The last image will be displayed. SD card [Start] button The selected image will be downloaded onto the PC.
7.2 Download the images (When “H.264” is selected for “Recording format” of the SD memory card) IMPORTANT • Depending on the network environment, download of video data may fail. To play back video data recorded on the SD memory card, download the desired data, and save the data on the PC.
2. Select the image to be downloaded, and then click the [OK] button. → Image saved at the clicked time and date will be downloaded. Note • When the [Cancel] button is clicked in the process of the download, the download will be canceled. In this case, images already downloaded before clicking the [Cancel] button will be saved on the PC.
8 About the network security 8.1 Equipped security functions The following security functions are featured in this camera. Access restrictions by the host authentication and the user authentication It is possible to restrict users from accessing the camera by setting the host authentication and/or the user authentication to “On”.
9 Display the setup menu from a PC The settings of the camera can be configured on the setup menu. IMPORTANT • The setup menu is only operable by users whose access level is “1. Administrator”. Refer to page 156 for how to configure the access level.
→ The setup menu will be displayed. Refer to page 51 for further information about this menu. 48 Operating Instructions 9 Display the setup menu from a PC.
9.2 How to operate the setup menu A B Menu buttons Setup page 1. Click the desired button in the frame on the left of the window to display the respective setup menu.
When completing the setting items in field A , click the [Set] button ( B ) below field ( A ). The edited settings in field A will not be applied unless the [Set] button ( B ) below field ( A ) is clicked. In the same manner as above, click the [Set] button ( D ) below field C when completing the setting items in field C .
9.3 About the setup menu window Note • SW175/SW174W/SW172/ST165/ST162 do not support MPEG-4. N B C D E F G H I J K L M A [Setup] button Display the “Setup” page. [Live] button Display the “Live” page. [Basic] button Displays the “Basic” page.
[Advanced func.] button Displays the “Advanced func.” page. The setting relating to the XML notification, destinations of information about the face detection and the settings relating to the face detection can be configured on the “Advanced func.
10 Configure the basic settings of the camera [Basic] The basic settings such as camera title, time and date, SD memory card and the logs can be configured on the “Basic” page. The “Basic” page has the [Basic] tab, the [SD memory card] tab *1 and the [Log] tab *1 .
• Unavailable characters: " & • Default: Varies as follows depending on the model in use. WV-SW396 SW396 SW396 /WV-SW395 SW395 SW395 /WV-SC386 SC386 SC386 /WV-SC385 SC385 SC385 /WV-SC384 .
[Camera title on screen] Select “On” or “Off” to determine whether or not to display the camera title on the screen. When “On” is selected, the character string entered for “Camera title on screen (0-9, A-Z)” will be displayed at the position selected for “OSD position”.
• On: All the indicators will light in accordance with the status. • On(Access): Only the live indicator will light when images are viewed. • Off: All the indicators will light off. – WIRELESS button (WPS indicator) SW174W SW174W • On: The indicator will light in accordance with the WPS operation status.
[Alarm status update mode] Select an interval of the camera status notification from the following. When the status of the camera changes, the alarm occurrence indication button, the [AUX] button or the SD saving status indicator *1 will be displayed to notify of the camera status.
10.2 Configure the settings relating to the SD memory card [SD memory card] (SW396/SW395/ SC386/SC385/SC384/SW175/SW172/ST165/ST162) Click the [SD memory card] tab on the “Basic” page. ( ® page 47, page 49) The settings relating to the SD memory card can be configured on this page.
SD memory card [SD memory card] Select “Use” or “Not use” to determine whether or not to use the SD memory card. • Default: Use IMPORTANT • Select “Not use” when operating without an SD memory card.
• When “H.264” is selected for “Recording format”, the following settings in “H.264 recording”; “Image capture size”, “Frame rate*”, “Max bit rate”, “Image quality”, and “Refresh interval” will be read from the settings in “H.
– Alarm input: Will be overwritten. – Manual, Schedule: Can be determined by selecting “On” or “Off” for “Overwrite”. JPEG recording This setting is available only when “JPEG” is selected for “Recording format” of the SD memory card.
320x180/ 640x360 • Default: VGA Note • When “FTP error” is selected for “Save trigger”, images will be saved with the image capture size selected on the [FTP img. trans.] tab of the “Network” page. • When “H.264” is selected for “Recording format”, select the image capture size for “H.
[Image quality] Select the quality for H.264 images to be recorded from the following. Low(Motion priority)/ Normal/ Fine(Image quality priority) • Default: Normal Note • When “Constant bit rate” is selected for “Recording priority”, this setting is available.
• When an SD memory card is formatted while another user is in operation, the operation will be canceled. • It is impossible to access the SD memory card during the process of formatting. • All data saved on the SD memory card will be deleted when the SD memory card is formatted.
10.3 Access copy images saved on the SD memory card onto the PC [SD memory card images] (SW396/ SW395/SC386/SC385/SC384/SW175/SW172/ST165/ ST162) Click the [SD memory card] tab on the “Basic” page. ( ® page 47, page 49) The following are descriptions of how to copy images saved on the SD memory card onto the PC.
Possible number of JPEG images that can be saved on the SD memory card (as indications) IMPORTANT • The numbers on the following table are just indications. They are not actual numbers of images that can be saved on the SD memory card. Numbers will differ according to photographic subject to be saved.
Image capture size: 1280x720 SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 SW175 SW175 ST165 ST165 Capacity of SD memory card Image quality 0 Super fine 1 Fine 2 3 4 32 GB 76,800 102,400.
Image capture size: 800x600 SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SW172 SW172 ST162 ST162 Capacity of SD memory card Image quality 0 Super fine 1 Fine 2 3 4 32 GB 102,400 160,000 192,000 243.
Image capture size: VGA Capacity of SD memory card Image quality 0 Super fine 1 Fine 2 3 4 32 GB 160,000 224,000 256,000 288,000 320,000 16 GB 80,000 112,000 128,000 144,000 160,000 8 GB 40,000 56,000.
Image capture size: 640x360 Capacity of SD memory card Image quality 0 Super fine 1 Fine 2 3 4 32 GB 192,000 281,600 332,800 358,400 409,600 16 GB 96,000 140,800 166,400 179,200 204,800 8 GB 48,000 70.
Image capture size: QVGA Capacity of SD memory card Image quality 0 Super fine 1 Fine 2 3 4 32 GB 384,000 416,000 432,000 448,000 480,000 16 GB 192,000 208,000 216,000 224,000 240,000 8 GB 96,000 104,.
Image capture size: 320x180 Capacity of SD memory card Image quality 0 Super fine 1 Fine 2 3 4 32 GB 460,800 524,800 563,200 576,000 614,400 16 GB 230,400 262,400 281,600 288,000 307,200 8 GB 115,200 .
10.4 Configure the settings relating to the logs [Log] (SW396/SW395/SC386/SC385/SC384/SW175/SW172/ ST165/ST162) Click the [Log] tab on the “Basic” page. ( ® page 47, page 49) The settings relating to the log list can be configured in this section.
Note • When “H.264” is selected for “Recording format ”, “On” or “Off” will automatically be selected for “Save logs” according to the setting of “Save trigger”. • Schedule saving is available only when “H.264” is selected for “Recording format”.
10.4.1 How the logs and images are saved depending on the settings for “Alarm” [Log] tab [SD memory card] tab Logs and associated images Alarm: Save logs SD memory card Save trigger On Use Alarm input • Logs: Up to 5,000 logs will be kept.
10.4.2 How the logs and images are saved depending on the settings for “Manual/Schedule” [Log] tab [SD memory card] tab Logs and associated images Manual/ Schedule: Save logs SD memory card Save trigger Overwrite On Use Manual/ Schedule On • Logs: Up to 5,000 logs will be kept.
[Log] tab [SD memory card] tab Logs and associated images Manual/ Schedule: Save logs SD memory card Save trigger Overwrite Off Use Manual/ Schedule On • Logs: Will not be saved. • Images: Will be saved. When the remaining capacity of the SD memory card becomes insufficient, the older images will be overwritten by the newer images.
10.4.3 How the logs and images are saved depending on the settings for “FTP error” [Log] tab [SD memory card] tab Logs and associated images FTP error: Save logs SD memory card Save trigger On Use FTP error • Logs: Up to 5,000 logs will be kept.
11 Configure the settings relating to images and audio [Image/Audio] Note • SW175/SW174W/SW172/ST165/ST162 do not support MPEG-4. The settings relating to JPEG, H.264 and MPEG-4 images such as the settings of image quality, audio, etc. can be configured on this page.
11.2 Configure the settings relating to JPEG images [JPEG/H.264] (or [JPEG/MPEG-4]) Click the [JPEG/H.264] tab (or [JPEG/MPEG-4] tab) on the “Image/Audio” page. ( ® page 47, page 49) JPEG Configure the settings such as “Refresh interval (JPEG)*”, “Image capture size” and “Image quality” on this section.
SW172 SW172 ST162 ST162 : QVGA/ VGA/ 800x600 When “4:3 (VGA)” is selected for “Aspect ratio” SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 QVGA/ VGA/ 1280x960 When “4:3 (800x600)” is sel.
11.3 Configure the settings relating to H.264 images [JPEG/H.264] Click the [JPEG/H.264] tab on the “Image/Audio” page. ( ® page 47, page 49) [JPEG/H.
Configure the settings relating to H.264 image such as “Max bit rate (per client)”, “Image capture size”, “Image quality”, etc. in this section. Refer to page 88 and page 80 for the settings relating to MPEG-4 images and JPEG images respectively.
[Video encoding format] SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 Select “H.264” for the video encoding format. • H.264: H.264 will be set for the video encoding format. The subsequent setting items will be for H.264. The tab name will be changed to [JPEG/H.
When “4:3 (VGA)” is selected for “Aspect ratio” SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 – H.264(1): QVGA/ VGA/ 1280x960 – H.264(2): QVGA/ VGA When “4:3 (800x600)” is selected for “Aspect ratio” SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 – H.
“8192kbps *” is available only when the image capture size is “1280x960” or “1280x720”. “128kbps *” is available only when the image capture size is “QVGA”, “VGA”, “800x600” *1 or “320x180”, “640x360”.
[Unicast port2(Audio)] *2 Enter the unicast port number (used to transmit audio from the camera). • Available port number: 1024 - 50000 (Only even numbers are available.) • Default: – H.264(1): 33004 – H.264(2): 33014 [Multicast address] *3 Enter the multicast IP address.
11.4 Configure the settings relating to MPEG-4 images [JPEG/MPEG-4] (SW396/SW395/SC386/ SC385/SC384) Click the [JPEG/MPEG-4] tab on the “Image/Audio” page. ( ® page 47, page 49) The [JPEG/MPEG-4] tab will be displayed when “MPEG-4” is selected for “Video encoding format”.
Configure the settings relating to MPEG-4 image such as “Max bit rate (per client)*”, “Image capture size”, “Image quality”, etc. in this section. Refer to page 80 and page 82 for the settings relating to JPEG images and H.264 images respectively.
• H.264: H.264 will be set for the video encoding format. The subsequent setting items will be for H.264. ( ® page 82) The tab name will be changed to [JPEG/H.264]. • MPEG-4: MPEG-4 will be set for the video encoding format. The subsequent setting items will be for MPEG-4.
• Frame rate: MPEG-4 images will be transmitted with the frame rate selected for “Frame rate*”. • Best effort: In accordance with the network bandwidth, MPEG-4 images will be transmitted with the bit rate varying between the maximum and minimum bit rates that are set for “Max bit rate (per client)*”.
[Transmission type] Select the transmission type of MPEG-4 images from the following. • Unicast port (AUTO): Up to 14 users can access a single camera concurrently. “Unicast port1(Image)” and “Unicast port2(Audio)” will automatically be selected when transmitting images and audio from the camera.
• Available value: 1 - 254 • Default: 16 IMPORTANT • When transmitting an MPEG-4 image via a network, the transmitted image sometimes may not be displayed depending on the settings of a proxy server or a firewall. In this case, refer to the network administrator.
11.5 Configure the settings relating to the camera operations [Cam. Function] Click the [Cam. Function] tab on the “Image/Audio” page. ( ® page 47, page 49) Configure the settings relating to camera operations. [Home position] A preset position ( ® page 113) can be set as the home position.
Note • This function is also useful to automatically set the camera in a specific mode when the power of the camera is turned on. • The self return function works even when the setup menu is displayed.
About extra optical zoom/extra zoom Among approx. 1.3 megapixel image capture area of the MOS image sensor, the central part of approx. 0.31 megapixels is extracted for shooting.
Note • When “Pan-Tilt degree/Zoom ratio display” is selected, the Pan-Tilt degree/Zoom ratio display is displayed in the position specified in “OSD position” on the [Basic] tab. ( ® page 55) • When “Direction display” is selected, the direction display is displayed in the position specified in “OSD position” on the [Basic] tab.
11.6 Configure the settings relating to images and the preset positions [Image/Position] Click the [Image/Position] tab on the “Image/Audio” page. ( ® page 47, page 49) When the [Setup>>] button of each setting item is clicked, the detailed settings menu will be displayed in a newly opened window.
[Patrol] SW396 SW396 SC386 SC386 Click the [Setup>>] button to display the setup menu that can configure the settings relating to the patrol function.
The settings relating to image quality can be configured with the setup menu displayed in a newly displayed window. When the values are changed, the changed values will be applied to the currently displayed image on the [Image/Position] tab.
[Super Dynamic(SD)] Select “On” or “Off” to determine whether or not to activate the super dynamic function. Refer to the description “Super Dynamic function” about the super dynamic function. • On: The super dynamic function will work. • Off: The super dynamic function will not work.
• Off: The interactive control with face detection will not work. • Default: Off Note • When “Off” is selected for “Super Dynamic(SD)”, the interactive control with face detection is deactivated. [Adaptive black stretch] Select “On” or “Off” to determine whether or not to activate the darkness compensation function.
[AGC] Select a method of gain adjustment from the following. • On(High)/ On(Mid)/ On(Low): When the luminance of the subject becomes darker, gain will be automatically increased and screen will become brighter. “High”, “Mid” and “Low” are indications of gain level.
– High: Switches from the color mode to the black & white mode when the ambient brightness (illuminance) of the camera is approx. 6 lx or less. – Low: Switches from the color mode to the black & white mode when the ambient brightness (illuminance) of the camera is approx.
[DNR] The digital noise reduction function reduces noise automatically under the condition of low illuminance. Select an effect level “High” or “Low” for the digital noise reduction.
11.6.2 Configure the settings relating to image quality (“Image adjust” setup menu) (SC384/SW175/SW174W/SW172/ST165/ ST162) Click the [Setup>>] button of “Image adjust” on the [Image/Position] tab of the “Image/Audio” page.
[Wide dynamic range (WDR)] Select “On” or “Off” to determine whether or not to activate the wide dynamic range function. This function compensates brightness so that it produces clearer images even if objects have various illumination intensities.
• Default: Off [Mask area] When “Off” is selected for “Wide dynamic range” and “Back light compensation (BLC)”, it is possible to compensate for backlight by masking brighter areas. Refer to page 111 for information on how to set the mask area.
When the brightness (illuminance) level on the screen is set to a relatively low level with the [Brightness] buttons, flickering may frequently happen.
• ATW2: Selects the automatic tracing white balance mode under a sodium lamp. The camera will adjust the white balance automatically under a sodium lamp. Operating color temperature range is approx. 2,000 K - 6,000 K. • AWC: Selects the automatic white balance control mode.
[Close] button Click this button to quit the “Image adjust” setup menu. 11.6.3 Set mask areas When “Off” is selected for “Super Dynamic(SD)” SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385.
2. Click the [Start] button of “Mask area”. → Borders will appear and the image displayed on the [Image/Position] tab will be divided into 48 (6x8). 3. Click the divided areas to be masked. → The clicked areas will be masked and will become white.
IMPORTANT • When “16:9” is selected for the aspect ratio of JPEG/H.264, the image will be displayed clipped from the image of “4:3”. Therefore even when “16:9” is set, the brightness of the masked area will affect the image. It is recommended that the aspect ratio should be once set to “4:3” before masking.
IMPORTANT SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 : • When the zoom factor is 2x or more, the setting of the preset positions will become unavailable. SW395 SW395 SC385 SC385 SC384 SC384 : • When the zoom factor is 36x or more, the setting of the preset positions will become unavailable.
11.6.4.1 Register the preset positions 1. Select a preset position number. → The selected preset position number will be displayed in the “Position No” area. When the selected number has already been registered, the camera will move to the selected preset position.
Note • When the preset position is set to shoot the following objects, it is recommended to select “Off”, and adjust the focus before registering the preset positions.
11.6.5 Configure the settings relating to the auto pan function (“Auto pan” setup menu) (SW396/SW395/SC386/SC385/SC384) Click the [Setup>>] button of “Auto pan” on the [Image/Position] tab of the “Image/Audio” page ( ® page 98).
Note • Panning, tilting and zooming operations can also be carried out on the [Image/Position] tab. • Adjusted zoom and focus position for the auto pan function will be applied when [Set] button of “Start position” is clicked.
Here the information related to patrol is set. Patrol setting [Number of patrol pattern] Select the patrol pattern number. The length of patrol patterns that can be learned differs depending on the pattern number. • 1: 2 minutes of operations can be learned for Patrol 1.
Note • The following are the camera operations that can be learned. – Start position operations pan/tilt/zoom/focus position/brightness – Camera operations pan/tilt/zoom/focus position/brightness/moving the preset position • The auto focus function cannot be used when performing patrol operations.
Here the information related to the auto track setting is set. Operating Instructions 121 11 Configure the settings relating to images and audio [Image/Audio].
Auto track setting [Camera height] Select the height that the camera is installed to from the following. 2.5m(8.5ft)/2.75m(9.0ft)/3.0m(10.0ft)/3.25m(11.0ft)/3.5m(11.5ft)/3.75m(12.5ft)/4.0m(13.5ft)/4.25m(14.0ft)/ 4.5m(15.0ft)/4.75m(16.0ft)/5.0m(16.5ft)/5.
Advanced setting [Zoom with auto track] Select the tracking zoom control from the following. Off: Zoom control is not performed. On(Continuous): Zoom control is performed. Default: On(Continuous) [Object size] Select an object size from the following.
Alarm area [Area select] Click [ ] of “Area No.” and select an area number (1-4) from the pull-down menu. An asterisk (*) next to the area number indicates that the area has already been learned. When “On” (when there is an alarm area intrusion) is selected with “Auto track alarm”, the alarm area will become active.
– when the target moves too fast or too slow – when the camera is shaking • In no event shall Panasonic System Networks Co., Ltd. be liable to any consequential inconvenience, or loss or damage, arising out of the settings or results of the Auto tracking system or face detection.
Click the “Set” button. 4. Configure the settings of Camera 2 (IP address: 192.168.0.12), which receives notification commands from the other cameras. Display the “Alarm” screen from the “Alarm” page. ( ® page 134) From “Alarm”, set “Command alarm” to “On” and click the “Set” button.
[Close] button Click this button to close the “Direction setting” setup menu. 11.6.9 Configure the settings relating to the privacy zone (“Privacy zone” setup menu) Click the [Setup>>] button of “Privacy zone” on the [Image/Position] tab of the “Image/Audio” page ( ® page 98).
Privacy zone [Display type] Select a display type of the privacy zone from the following. • Gray: The privacy zones will be displayed in gray. • Mosaic: The privacy zones will be displayed with a mosaic effect. SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 • Off: Does not display the privacy zones.
11.7 Configure the settings relating to audio [ Audio] Click the [Audio] tab on the “Image/Audio” page. ( ® page 47, page 49) The settings relating to audio can be configured on this page. Note • Images and audio will not be synchronized. Therefore, images and audio may not always match.
[Audio bit rate] Select “16kbps” or “32kbps” for the audio bit rate used to transmit/receive audio data. • Default: 32kbps Note • When selecting a smaller value for “Bandwidth control(bit rate)” ( ® page 166) while putting a priority on the JPEG/H.
[Audio output port (PC to Camera)] Enter the transmission port number (the port number on the camera used to receive audio data transmitted from the PC).
12 Configure the multi-screen settings [Multi-screen] The cameras from which images are to be displayed on a multi-screen can be registered on the “Multi-screen” page. ( ® page 47, page 49) [IP address] Enter the IP address or the host name of the camera to be used for the multi-screen.
To access the cameras using the HTTPS protocol, enter as follows: Example of entry: https://192.168.0.10/ • Available number of characters: 1 - 128 characters • Default: (camera 1-16) not register.
13 Configure the alarm settings [Alarm] The settings relating to alarm occurrences such as settings for the alarm action at an alarm occurrence, the VMD area settings, and the alarm occurrence notification can be configured on this page. The “Alarm” page has 3 tabs; the [Alarm] tab, the [VMD area] tab and the [Notification] tab.
– Open SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 : An alarm is detected when the terminal status is changed to “Off”. • Alarm output: Alarm output will be carried out according to the settings for “Alarm output terminal setup” ( ® page 141).
13.2 Configure the settings relating to the camera action on alarm occurrence [Alarm] Click the [Alarm] tab on the “Alarm” page. ( ® page 47, page 49) The settings relating to the camera action at an alarm occurrence can be configured in this section.
• 1-64 SW395 SW395 SC385 SC385 SC384 SC384 SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 : When the registered preset position is selected, the camera will move to the selected preset position when a terminal alarm 2 is detected.
• Preset per sender SW396 SW396 SC386 SC386 : By registering the sender's address for the command alarm and the preset position for that address, the camera will move to the preset position when an alarm is detected from the command alarm.
• When “Alarm input” or “Manual” is selected for “Save trigger” on the [SD memory card] tab, images will not be transmitted to the FTP server even when an alarm is detected.
Approximate time to be taken to save the set “Number of images” with the set “Transmission interval” will be displayed. [Image capture size] Select the capture size of images to be transmitted to the FTP server or of an image to be attached to the alarm mail.
H.264 recording (SD memory card) [Pre alarm] Determine whether or not to perform the pre alarm recording. When “Use” is selected, 1 MB image data is always saved during the pre alarm recording. Use/ Not use • Default: Not use [Post alarm (recording) duration] Set the duration to save image data on the SD memory card after an alarm occurrence.
• Pulse: When an alarm is detected, the alarm output terminal will be in the state to the “Trigger output” setting for the period set for “Pulse width”. When the alarm occurrence indication button is clicked, the alarm output terminal will return to the normal state.
Note • AUX is a camera terminal that allows users to operate (Open/Close) arbitrarily from the “Live” page. For example, an operator can remotely control lights in a place where the camera is installed by connecting the terminal to the light controller.
VMD area setting [Select a preset position] Select a preset position number to which the VMD area is to be set, and click the [Start] button. When setting an area which is not at the preset position for the VMD area, select VMD activation in area “except the preset positions”.
IMPORTANT • When the settings are being configured on the setup menu, sometimes the VMD function may not work correctly. [Area] When selecting a VMD area in the screen, it will be numbered as area 1. (Subsequent areas will be numbered in the order of selection.
[Detection area] Adjust the size of the VMD area using the slider. The smaller the selected value is, the higher the sensitivity of VMD area becomes. The current value (1-10) will be displayed on the right of the slider. • Default: 1 [Detection sensitivity] Adjust the sensitivity of motion detection in the VMD area using the slider.
4. To invalidate the VMD area, click the [Set] button after selecting “Off” for “Status” of the VMD area to be invalidated. → The outline of the invalidated VMD area will turn to a dotted line. When the VMD area is invalidated, no alarm will occur even when a motion can be recognized in the area.
– When a notification of the remaining capacity of the SD memory card has been provided (“Diag.”) – When the SD memory card has become full (“Diag.
The settings relating to Panasonic alarm protocol can be configured in this section. Panasonic alarm protocol notification [Panasonic alarm protocol] Select “On” or “Off” to determine whether or not to provide notification by Panasonic alarm protocol according to the settings for the “Alarm” and “Diag.
Note • When “On” is selected, notification of the alarm occurrence will be provided to the registered destination addresses in order (to IP address 1 first, to IP address 8 last).
track alarms are not implemented. When using auto track cooperation, set “Auto track alarm” to “On(In preset alarm area)” in the auto tracking settings. IMPORTANT • When entering the host name of the “Destination address”, the DNS settings on the [Network] tab of the “Network” page must be configured.
14 Configure the setting relating to the image recognition [Advanced func.] The settings relating to the XML notification and the settings relating to the face detection can be configured on the “Advanced func.” page. The “Advanced func.” page has 2 tabs; the [XML notification] tab and the [Face detection] tab.
XML notification [XML notification] Select “On” or “Off” to determine whether or not to notify face detection information using XML. • Default: Off [Notification data] Select the type of data notification. Select one of the following. • Face data SW396 SW396 SC386 SC386 Off/Detection info.
• Default: None (blank) [Password] Enter a password. • Available number of characters: 0 - 32 characters • Unavailable characters: " & • Default: None (blank) 14.2 Configuration of the settings relating to the face detection [Face detection] Click the [Face detection] tab on the “Advanced func.
• Off: Information about the face detection frame will not be attached. No face detection frame will be displayed on the image of this page. • Default: Off IMPORTANT SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 : • When privacy is set to mosaic, faces within the privacy zone may be detected.
15 Configure the settings relating to the authentication [User mng.] The settings relating to the authentication such as users and PCs restrictions for accessing the camera with a PC or cellular phone/mobile terminal can be configured on the “User mng.
Note • When the [Authentication] setting has been changed, close the web browser, and then access the camera again. • For other devices such as other i-PRO series cameras or network disk recorders, unless otherwise stated, Digest authentication is not supported.
The restriction settings of PCs (IP address) from accessing the camera can be configured on this page. [Host auth.] Select “On” or “Off” to determine whether or not to authenticate the host. • Default: Off [IP address] Enter the IP address of the PC to be allowed to access the camera.
The description below is the configuration of the priority stream that can transmit images without deteriorating the image quality and refresh interval even when multiple users access concurrently. Priority stream [Activation] Select “On” or “Off” to determine whether or not to use the priority stream.
SW396 SW396 SC386 SC386 SC384 SC384 SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 0.1fps/ 0.2fps/ 0.33fps/ 0.5fps/ 1fps/ 2fps/ 3fps/ 5fps/ 6fps*/ 10fps*/ 12fps*/ 15fps*/ 30fps* • Default: 1fps Note • When “On” is selected for “H.
16 Configure the settings of the servers [Server] The settings relating to the mail server, the FTP server and the NTP server can be configured on this page. The “Server” page has 3 tabs; the [Mail] tab, the [FTP] tab and the [NTP] tab. 16.1 Configure the settings relating to the mail server [Mail] Click the [Mail] tab on the “Server” page.
IMPORTANT • When entering the host name for “SMTP server address” or “POP server address”, it is necessary to configure the DNS settings on the [Network] tab of the “Network” page. ( ® page 166) [Authentication] • Type Select the authentication method to send e-mails from the following.
[FTP server address] Enter the IP address or the host name of the FTP server. • Available number of characters: 1 - 128 characters • Available characters: Alphanumeric characters, the colon (:), the period (.), the underscore (_), and the hyphen (-).
IMPORTANT • Use an NTP server when the more accurate time & date setting is required for the system operation. [Time adjustment] Select the time adjustment method from the following. Time adjusted by the selected method will be used as the standard time of the camera.
The following port numbers are unavailable since they are already in use. 20, 21, 23, 25, 42, 53, 67, 68, 69, 80, 110, 161, 162, 443, 995, 10669, 10670 [Time adjustment interval] Select an interval (1 - 24 hours: in 1 hour intervals) of synchronization with the NTP server.
17 Configuring the network settings [Network] The network settings and the settings relating to DDNS (Dynamic DNS) and SNMP (Simple Network management Protocol) can be configured on the “Network” page. The “Network” page has 4 tabs; the [Network] tab, the [DDNS] tab, the [SNMP] tab and the [FTP img.
IPv4 network [Network Settings] Select the method of how to configure the IP address from the following. • Static: The IP address is configured by entering manually on “IP address(IPv4)”. • DHCP: The IP address is configured using the DHCP function.
• Default: Static SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 SC384 SC384 /Auto(Advanced) SW175 SW175 SW174W SW174W SW172 SW172 ST165 ST165 ST162 ST162 Note • When “Auto(AutoIP)” is selected and the IP address cannot be obtained from the DHCP server, an IP address not used in the same network will be searched within 169.
Note • When connecting to the manually configured IPv6 address beyond the router, use an IPv6 compatible router and turn on the automatic IPv6 address assignment function. In this case, it is necessary to configure IPv6 address including prefix information provided from the IPv6 compatible router.
UPnP This camera support UPnP (Universal Plug and Play). By using the UPnP function, it becomes possible to configure the following automatically. • Configuration of the port forwarding function of the router (However, a router supporting UPnP is required.
[CRT key generate] CRT key (SSL encryption key) used for the HTTPS protocol is generated. To generate the CRT key, click the [Execute] button to display “CRT key generate” dialog box. [Self-signed Certificate - Generate] The camera itself generates the security certificate used for the HTTPS protocol.
Note • The camera will restart after the connection setting is changed. • When using the self-signed certificate: If the camera is accessed using the HTTPS protocol for the first time, the warning window will be displayed. In this case, follow the instructions of the wizard to install the self-signed certificate.
• To access the camera via the Internet by connecting the camera to a router, it is necessary to assign a respective HTTP port number for each camera and address translation by using the port forwarding function of the router. For further information, refer to the operating instructions of the router in use.
17.2 Configure the HTTPS settings Note • SW395R, SC385R, and SC384R do not support the HTTPS function. Click the [Network] tab on the “Network” page. ( ® page 47, page 49) The settings relating to the HTTPS protocol that can enhance the network security by encrypting the access to cameras on this page.
Installation of the server certificate ( ® page 179) Configuration of the connection protocol ( ® page 180) Note • To use the server certificate, you need to apply for the approval and the issue of server certificate by CA. • Either of the self-signed certificate or the server certificate is available.
key. When the [ Apply] button is clicked on the “Previous CRT key ” dialog box, it is possible to replace the current CRT key with the previous one. 17.2.2 Generation of the self-signed certificate (security certificate) IMPORTANT • If the CRT key is not generated, it is impossible to generate the self-signed certificate.
Item Description Available number of characters [Organizational Unit] Enter the unit name of the organization. (Omission is OK.) 64 characters [CRT key] Displays the key size and generation time & date of the current key.
• When the [Delete] button is clicked, the generated self-signed certificate (security certificate) will be deleted. • When “HTTPS” is selected for “Connection”, it is impossible to delete the self-signed certificate.
Item Description Available number of characters [CRT key] Displays the key size and generation time & date of the current key. Note • To use the server certificate, follow the requests from the CA about the information to be entered.
• When the [Confirm] button is clicked, the registered information of the installed server certificate will be displayed in the “CA Certificate - Confirm” dialog box. (Only “Organizational Unit” will be displayed with an asterisk (*).) • When the [Delete] button is clicked, the installed server certificate will be deleted.
In advance, install the root certificate and intermediate certificate on the browser in use. Follow the instructions of CA for how to obtain and install these certificates. • When the camera is accessed using the HTTPS protocol, the refresh interval and frame rate of images may be lower.
• When the camera access is open to the Internet, enter the address name or host name to access via the Internet for “Common Name”. In this case, the security alert window will be displayed each time the camera is locally accessed, even if the security certificate is installed.
3. Click “Certificate Error” over the URL, and click “View certificates”. Operating Instructions 183 17 Configuring the network settings [Network].
4. Click “Install Certificate...”. Note • If [Install Certificate...] is not displayed, close Internet Explorer once, and select [Run as Administrator] to launch Internet Explorer again. Click [Start] ® [All Programs] ® right click [Internet Explorer] ® click [Run as Administrator].
5. Click “Next” displayed on “Certificate Import Wizard”. 6. Select “Place all certificates in the following store”, and click “Browse...
7. Select “Trusted Root Certificate Authorities”, and click “OK”. 8. Click “Next”. 186 Operating Instructions 17 Configuring the network settings [Network].
9. Click “Finish”. 10. Click “Yes”. → When the import is successfully completed, the screen “The import was successful.” will be displayed.
11. Click “OK”. → When the browser is restarted after the certificate is imported, “Certificate Error” will not be displayed. OS: Windows XP, Web browser: When using Internet Explorer 6 1. Access the camera using the HTTPS protocol. 2. Click “View Certificate”.
3. Click “Install Certificate...”. 4. Click “Next >” according to the procedures displayed on the displayed on “Certificate Import Wizard”.
5. Click “Finish”. 190 Operating Instructions 17 Configuring the network settings [Network].
6. When the security alert window is displayed, click “Yes”. → When the import is successfully completed, the screen “The import was successful.” will be displayed. 7. Click “OK”. → When the browser is restarted after the certificate is imported, “Certificate Error” will not be displayed.
It is possible to configure the settings for the “Viewnetcam.com” or Dynamic DNS Update (RFC2136 compliant). In most of the DNS services offered by providers, global addresses are not static but dynamic. Therefore, access to the camera via an old global address may be invalidated after a certain period of time.
Global address is obtained via the URL (domain name). By entering the URL (including the domain name) on the web browser when accessing the camera via the Internet, the DNS server identifies the registered global address of router (or camera).
[Access interval] Select the interval to access the “Viewnetcam.com” service server to check the IP address and the host name from the following. 10min/ 20min/ 30min/ 40min/ 50min/ 1h • Default: 1h 17.4.3 Procedure to register information for the “Viewnetcam.
• When “Expired” is displayed in the URL of “Viewnetcam.com” in the viewnetcam settings page or the status page, restart the camera after registering the “Viewnetcam.com” service. After restarting the camera, check that the registered URL is displayed in the URL of “Viewnetcam.
17.4.6 When using “Dynamic DNS Update(DHCP)” [Host name] Enter the host name to be used for the Dynamic DNS Update service. • Available number of characters: 3 - 250 characters Enter in the form of “(host name). (domain name)”. • Available characters: Alphanumeric characters, the colon (:), the period (.
• Available number of characters: 0 - 32 characters • Default: None (blank) [Location] Enter the name of the location where the camera is installed. • Available number of characters: 0 - 32 characters • Default: None (blank) [Contact] Enter the mail address or the phone number of the SNMP manager.
• When “FTP error” is selected for “Save trigger” on the [SD memory card] tab, images that have failed to transmit using the FTP periodic image transmission can be saved automatically on the SD memory card.
[Transmission interval] Select the interval for the FTP periodic image transmission from the following. 1s/ 2s/ 3s/ 4s/ 5s/ 6s/ 10s/ 15s/ 20s/ 30s/ 1min/ 2min/ 3min/ 4min/ 5min/ 6min/ 10min/ 15min/ 20min/ 30min/ 1h/ 1.
17.7.1 How to set the schedules 1. Check the check box of the desired day of the week of “FTP image transmission schedule”. → The selected day of the week will be validated for the schedule. 2. To designate time, select the desired “hour” and “minute” from the pull-down menu.
17.7.2 How to delete the set schedule 1. Uncheck the check box of the set day of the week. 2. Click the [Set] button after completing the settings. → The schedule of the selected day of the week is deleted.
18 Use the camera on a wireless LAN [Wireless] (SW174W only) Wireless network settings for connecting the camera to a wireless router or other wireless device can be configured on the “Wireless” page. The “Wireless” page has 2 tabs; the [Basic] tab and the [Status] tab.
The wireless settings can be manually configured to the camera in this section, and the camera can be connected to the wireless network. 1. Check the wireless router's setting information. • Check the SSID and wireless security settings configured to your wireless router, and whether MAC address filtering is activated or deactivated.
• Default: 802.11n/b/g [ShortGI enabled] 3. Set each item of the [Wireless: Encryption settings] in accordance to the encryption method used. WEP method WPA-PSK (TKIP), WPA-PSK (AES), WPA-PSK (TKIP/.
• 5 alphanumeric characters: 64bit Example: 012yz • 13 alphanumeric characters: 128bit Example: 0123456uvwxyz • Available number of characters: 10 or 26 characters (10 hex characters: 64bit/26 h.
• Depending on the network environment and the wireless devices used (2.4 GHz cordless telephones/faxes or other wireless LAN devices), transmission speeds may become slower.
Performing settings automatically with the WIRELESS button (WPS indicator) Use the camera's WIRELESS button to automatically perform wireless settings.
3. Configure [Wi-Fi Protected Setup (WPS)]. – Select “Allow” for “External registration”. (Default: Allow) – Select “Use” for “WPS compliant (PIN method)”. (Default: Not use) – Enter the wireless router's 8 digit PIN code in the “PIN code” field.
2. Configure [Wi-Fi Protected Setup (WPS)]. – Select “Allow” for “External registration”. (Default: Allow) – Select “Use” for “WPS compliant (PIN method)”. (Default: Not use) – Click the [Generate] button or [Default] button to set the “PIN code”.
IMPORTANT If the wireless settings failed to be automatically set with WPS, check the wireless settings for the wireless router and camera in the following manner.
Note • The screen is refreshed in 10 seconds intervals periodically to monitor the radio wave status. This may cause the screen to flicker. [Wireless module status] Displays the current status of the wireless module. [Firmware version (Wireless)] Displays the wireless firmware version of the camera.
[Channel] Displays the connected wireless router's wireless channel. [BSSID] Displays the connected wireless router's MAC address. When a wireless router is not connected, “00-00-00-00-00-00” is displayed.
19 Configure the settings relating to the schedules [Schedule] On the “Schedule” page, it is possible to configure the settings relating to schedules as follows. • Alarm permission (Alarm input will be received only in the specified schedule.) • VMD permission (Video motion detection will be active only in the specified schedule.
1. Select an action to be assigned to the schedule from “Schedule mode”. “Off” is selected at the default. • Off: No action will be taken for the respective schedule. • Alarm permission: Alarm input (terminal alarm) will be received during the period of the schedule.
• Access permission: Users whose access level is set to 2 and 3 on the “User auth.” tab ( ® page 156) can access the camera only in the period of schedule.
20 Maintenance of the camera [Maintenance] System log check, firmware upgrade, status check and initialization of the setup menu can be performed on this page. The “Maintenance” page has 4 tabs; the [System log] tab, the [Upgrade] tab, [Status] tab and the [Default reset] tab.
20.2 Upgrade the firmware [Upgrade] Click the [Upgrade] tab of the “Maintenance” page. ( ® page 47, page 49) The current firmware can be checked and upgraded to the latest version on this page. Contact the dealer for further information about the firmware upgrade.
3. Click the radio button respective to the desired option to determine whether or not to initialize the settings after completing the firmware upgrade. Note • Note that the settings cannot be restored after an initialization is operated. 4. Click the [Execute] button.
The status of this camera can be checked on this page. [Viewnetcam.com] • Server: The URL of the “Viewnetcam.com” service server will be displayed. • Status: The registration status for the “Viewnetcam.com” will be displayed. • Personal(Camera) URL: The URL of the camera registered for “Viewnetcam.
20.4 Reset the settings/Reboot the camera [Default reset] Click the [Default reset] tab of the “Maintenance” page. ( ® page 47, page 49) The settings and the HTML data of the camera can be initialized and reboot of the camera can be performed on this page.
and the settings including the network settings will be initialized. Do not turn off the power of the unit about 6 minutes after turning on the power. SW395 SW395 : To initialize the network settings .
21 Using the CD-ROM 21.1 About the CD launcher By inserting the provided CD-ROM into the CD-ROM drive of your PC, the CD launcher is automatically started and the license agreement is displayed. Read the agreement and select “I accept the terms in the license agreement”, and then click “OK”.
21.2 Installing Panasonic “IP Setting Software” On the CD launcher window, click the [Install] button next to [IP Setting Software] to display the Panasonic “IP Setting Software” installation window. Confirm the following settings before starting the installation.
21.3 Installing the manuals On the CD launcher window, click the [Install] button next to [Manual] to display the Manual installation window. Confirm the following settings before starting the installation. A D E C B Select which manuals to install. The camera models that the manuals support are displayed in B “Model List”.
21.5 Configure the network settings of the camera using the Panasonic “IP Setting Software” It is possible to perform the network settings of the camera using the “IP Setting Software” on the provided CD-ROM. When using multiple cameras, it is necessary to configure the network settings of each camera independently.
• When the [Access Camera] button is clicked, live images of the selected camera will be displayed. • It is possible to change the “Camera list” display between IPv4 addresses and IPv6 addresses in accordance with the protocol in use. • The information displayed can be sorted by clicking the title of each displayed item.
22 About the displayed system log Error indications relating to SMTP Category Indication Description POP3 server error Authentication error. • Entered user name or password may be incorrect. Check if the mail settings are configured correctly. Failed to find the POP3 server.
Category Indication Description Internal error Undefined error. • An error occurred in the FTP function. Check if the FTP settings are configured correctly. Error indications relating to “Viewnetcam.com” Category Indication Description Viewnetcam.
Error indications relating to NTP Category Indication Description Connection error No response from the NTP server. • The IP address of the server may be incorrect. Check if the IP address of the server is configured correctly. • The NTP server may be down.
Error indications relating to Panasonic alarm protocol notification Category Indication Description Panasonic alarm protocol notification error Failed to find destination of notification. • The IP address of the destination of notification may be incorrect.
23 Troubleshooting Before asking for repairs, check the symptoms with the following table. Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is not described below. Symptom Cause/solution Reference pages Cannot access from the web browser.
Symptom Cause/solution Reference pages Cannot access from the web browser. • Is the same IP address provided to other devices? Are there contradictions between the address and the network subnet to .
Symptom Cause/solution Reference pages • Are you accessing the camera using the local address (the IP address used in a local network)? When accessing the camera, use the global address (or the URL registered in the DDNS service) and the port number of the camera as the IP address to be used in the Internet.
Symptom Cause/solution Reference pages • Is the SSL encryption method different from that of the camera? Select “HTTP” (Do not select “HTTPS”) for “HTTPS” - “Connection” on the “Network” page - the [Network] tab, and access the camera again.
Symptom Cause/solution Reference pages No image is displayed. • Is the viewer software installed on the PC? Install the viewer software on a PC. 4 • Is the version of DirectX ® 9.0c or later? Check the version of DirectX as follows. 1. Select “Run.
Symptom Cause/solution Reference pages When using an optional inner cover, upper side of images are hidden (become black) when the tilt angle of the camera is almost level. • This is not malfunction. (This is caused by the shape of the inner cover WV-Q157 or an inner cover provided to an optional bracket.
Symptom Cause/solution Reference pages The auto mode (Off, home position, auto pan, preset sequence, auto track*, patrol**) of the camera changes. * SW396 SW396 SW395 SW395 SC386 SC386 SC385 SC385 ** SW396 SW396 SC386 SC386 • Check the settings for the self return function.
Symptom Cause/solution Reference pages The alarm occurrence indication button, the [AUX] buttons and the SD recording status indicator on the “Live” page do not display the current status in real time. • Is the viewer software installed on the PC? Confirm that the viewer software “Network Camera View 4S” is installed.
Symptom Cause/solution Reference pages When displaying H.264 (or MPEG-4*) images on two or more web browser windows, images from two or more cameras are displayed in sequence on a single browser window. * SW175/SW174W/SW172/ ST165/ST162 do not support MPEG-4.
Symptom Cause/solution Reference pages Cannot connect to the wireless router SW174W SW174W • Is the camera in an area with no wireless signal, or is there a concrete wall or other obstructions betwe.
Information Bar Depending on the OS installed on the PC, the following may occur. Follow the instructions below when the following has occurred. By performing the following solutions, other applications may not be affected. When using Internet Explorer 9.
Symptom Cause/solution Reference pages The following message is displayed on the information bar. “This webpage wants to install the following add-on: `nwcv4Ssetup.exe' from `Panasonic System Networks Co.,Ltd.`.” (Internet Explorer 9) • Select [Install].
24 Directory structure of drive B (SW396/ SW395/SC386/SC385/SC384/SW175/SW172/ ST165/ST162) Drive B FTP ALARM 100101 100102 File name.01 0123 100101 12.
For U.S. and Canada: Panasonic System Communications Company of North America, Unit of Panasonic Corporation of North America www .panasonic.com/business/ For customer support, call 1.800.528.6747 Three Panasonic W ay , Secaucus, New Jersey 07094 U.S.
An important point after buying a device Panasonic WV-SC380 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Panasonic WV-SC380 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Panasonic WV-SC380 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Panasonic WV-SC380 you will learn all the available features of the product, as well as information on its operation. The information that you get Panasonic WV-SC380 will certainly help you make a decision on the purchase.
If you already are a holder of Panasonic WV-SC380, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Panasonic WV-SC380.
However, one of the most important roles played by the user manual is to help in solving problems with Panasonic WV-SC380. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Panasonic WV-SC380 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
