Instruction/ maintenance manual of the product KX-TG2386 Panasonic
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2.4 GHz Digital Cordless Answering System Operating Instructions Model No. KX-TG2386 Pulse-or-tone di aling cap ability The unit is Caller ID compatible. T o display the caller ’s name and phone number , you must subscribe to Caller ID service. PLEASE READ BEFORE USE AND SA VE.
2 Thank you for purchasing yo ur new Panasonic cordless telephone. Please read the IMPORT ANT SAFETY INSTRUCTIONS on page 83 before use. Read and underst and all instructions. Copyright: This material is copyrigh ted by Panasonic Communications Co., Ltd.
3 For assistance, please call: 1-800-21 1-P ANA(7262) For Best Performance Battery Charge The handset is powered by a recharge able Nickel- Metal Hydride (Ni-MH) battery . Charge th e battery for 6h o u r s before initial use (p. 10). Base Unit Location/Noise Calls are transmitted between the base unit and hand set using wireless radio waves.
4 Content s Location of Controls . . . . . . . 6 Installation . . . . . . . . . . . . . . . 9 Connections . . . . . . . . . . . . . 9 Installing the Battery in the Handset . . . . . . . . . . . . . . 10 Battery Charge . . . . . . . . . . 10 Programmable Settings .
5 Content s Preparation Useful Information Answering System T elephone System Re-registering the Handset . . . . . . . . . . . . . . 60 Automatic Answ ering Operation . . . . . . . . . . . . . . 61 Setting the Unit to Answer Calls . . . . . . . . . . .
6 Location of Controls Base unit [STOP] Button ( p . 24, 65) [MEMO] Button (p. 67) CHARGE Indicator (p. 10) [REDIAL] Button (p. 33) VOLUME Button [ < ] , [ > ] (p. 18, 24) MIC (Microphone) (p. 24) [SP-PHONE] (S peakerphon e) Button and Indicator (p.
Preparation For assistance, please call: 1-800-21 1-P ANA(7262) 7 Location of Controls Handset Handset sof t keys T wo soft keys are used to select functions displayed directly above each key . Functions displayed above the keys will change depending on the st a te of use.
Location of Controls 8 Handset navigator key Scrolls up [ B ] and down [ d ] the function menu, the Caller List and the phone book. Increases [ B ] or decreases [ d ] the handset ringer and receiver/speaker volumes. Base unit display 1 “ O ” indicates the base unit ringer is off (p.
9 For assistance, please call: 1-800-21 1-P ANA(7262) Preparation Inst allation Connections • USE ONL Y WITH Panasonic AC ADAPTOR PQL V1 (Order No. PQL V1Z). • The AC adaptor must remain connected at a ll times. (It is normal for the adap tor to feel warm duri ng use.
Inst allation 10 Inst alling the Batter y in the Handset Insert the battery ( 1 ), and press it down until it snaps into the compartment ( 2 ). Close the cover . T o replace the battery: Press the notch on the cover firmly and slide it as indicated by the arrow .
Preparation For assistance, please call: 1-800-21 1-P ANA(7262) 11 Inst allation Recharge Recharge the batt ery when: —“ Recharge battery ” is displayed on the handset, —“ 7 ” flashes, or —the handset beeps intermitt ently while it is i n use.
12 Programmable Settings Programming Guidelines This unit has se veral programmable func tio ns which can be selected from the function menu o n the display (p.
Preparation For assistance, please call: 1-800-21 1-P ANA(7262) 13 Programmable Settings Function Menu T able Y ou can use the following functions to cust omize your unit.
Programmable Settings 14 Date and Time We recommend you set the date and time so that the unit will announce the day and time each message was recorded when you play back messages. • When entering the time in step 3, you cannot enter numbers greater than 12.
Preparation For assistance, please call: 1-800-21 1-P ANA(7262) 15 Programmable Settings Display Language Y ou can select either “English” or “Sp anish” as th e display language. The factory preset is “English”. • If you select a l anguage you cannot read, change the display language again using direct commands (p.
Programmable Settings 16 Line Mode The line mode i s preset to “B” an d generally should not be adjusted. If “ Line in use ” on the handset and “ ” on the base unit are n ot displayed properly , the line mode selection is incorrect. Set line mode to “A”.
Preparation For assistance, please call: 1-800-21 1-P ANA(7262) 17 Programmable Settings Ringer V olume Y ou can sel ect the handset or base unit ring er volumes to high, medium, low , or off.
Programmable Settings 18 Base unit ringer volume Make sure the base unit is not be ing used. T o set the ringer volume to high (preset), medium, or low , pres s VOLUME [ < ] or [ > ] . • T o increase volume, press VOLUME [ > ] . T o decrease vol ume, press VOLUME [ < ] .
Preparation For assistance, please call: 1-800-21 1-P ANA(7262) 19 Programmable Settings Base unit ringer tone (use either the handset or the base unit) Make sure the base unit is not being used. Setting the base unit ringer tone by using the 4 Select the desired ring er tone by pressing [ d ] or [ B ] .
Programmable Settings 20 LCD Contrast There are 6 levels of LCD contrast. The facto ry preset is “level 3”. Ta l k i n g K e y p a d T alkin g Keypad is a feature that announc es phone numbers that you dia l, allowing you to confirm dialed numbers audibly before making calls.
Preparation For assistance, please call: 1-800-21 1-P ANA(7262) 21 Programmable Settings Base Unit T alking Keyp ad feature 4 Press the soft key ( Select ) at “ Pre-Dial number ”. 5 Select “ Off ” or “ On ” by pressin g [ d ] or [ B ] . 6 Press the soft key ( Save ), then press [OFF] .
Programmable Settings 22 Name Announcement Name Announcement is a f eature that announces names or p hone numbers shown on the display whil e you are using the handset to search the phone book, caller list, redial list, and one-touch dialer , allowin g you to confirm displayed items audibly before making calls.
23 For assistance, please call: 1-800-21 1-P ANA(7262) Preparation Programmable Settings Hearing Aid Mode Hearing Aid Mode is a feature that re d uces the noise often experience d by “T e lecoil” hearing aid users when using a digital cordless telephone.
Prep aring the Answering System 24 T o record a greeting message • If “ ” is displayed, 6 beeps sound and “ Y our greeting was not recorded. Record your greeting again . ” is announced, start again from step 1. T o adjust the speaker volume, press VOLUME [ < ] or [ > ] during playback.
Preparation For assistance, please call: 1-800-21 1-P ANA(7262) 25 Prep aring the Answering System T o review the greeting Press [GREETING CHECK] . T o erase the greeting Press [GREETING CHECK] , then press [ERASE] while the recorded message is being played.
Prep aring the Answering System 26 Caller ’ s Recording Time Y ou can select “1 minute”, “2 minutes”, “3 minutes” or “Greeting onl y” for the caller ’ s recording time.
Preparation For assistance, please call: 1-800-21 1-P ANA(7262) 27 Prep aring the Answering System Recording Mode T wo recording modes are availab le. The factory preset is “S tandard recording (16min)”, which provides more recording ti me (16 min) and standard soun d quality .
Prep aring the Answering System 28 Message Alert Y ou can select whether or not the Ringer/Message Alert ind icator on the handset will flash slowly when new messages have been recorded (p. 64). The factory preset is OFF . • The Ringer/Message Alert indica tor will not flash for new messag es while the handset is in use.
T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 29 Making Calls Using the Handset T o have a hands-free phone conversation 1 Press [ C ] . •“ Talk ” is displayed. 2 Dial a phone number. • The dialed number is displayed. • After a few seconds, the display will show the length of the call.
Making Calls 30 T o dial af ter confirming th e entered number (Pre-dial) • If the Handset T alking Keypad is turned off (p. 20), the handset will not announce the buttons you press. T o adjust the receiver/speaker volume during a conversation There are 6 volume levels for the receiver and the speaker .
For assistance, please call: 1-800-21 1-P ANA(7262) 31 Making Calls T elephone System T o redial usin g the redi al list (Memory Redial) The last 5 phone numbers dialed are sto red in the redial list. • T o er ase an item, scroll to the item then pr ess the soft key ( Erase ).
Making Calls 32 V oice Enhancer T echnology Panasonic’s V oice Enhancer T echnology cl arifies th e voice of the person you are talking to, reproducing a more natural-sounding voice that is easier to hear and understand. V oice Enhancer T echnology can be turned on or off.
For assistance, please call: 1-800-21 1-P ANA(7262) 33 Making Calls T elephone System • T o switch to the hand set while using the base unit speakerphone: — If the handset is off the base unit, press [ C ] or [ s ] on the handset, then p ress [SP-PHONE] on the base unit.
34 Answering Calls When a call is received, the unit ring s, “ Incoming call ” is displayed, and the Ringer/Message Al ert indicator on the handset and “ ” on the base unit flash rapidly . If you subscribe to Caller ID, see page 35. Auto T alk If the Auto T alk feature is turned on (p.
T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 35 Caller ID Service This unit is compatible with Caller ID serv ices offered by your telephone company . If you subscribe to Caller ID, caller names and phone nu mbers will be displayed and recorded in the Ca ller List.
Caller ID Service 36 T alking Caller ID T o use this feature , you need to subscribe to Caller ID. For further information, please contact your telephone company . • If the unit does not receive Caller ID information, the unit will annou nce “ Call from out of area ”, “ Call from privat e caller ”, or “ Call from long distance ”.
T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 37 Caller ID Service Base unit T alking Caller ID feature This feature must be turned on or off for the base unit by using the handset. Using the Caller List The unit can record u p to 50 different callers and store this information in the Caller List.
Using the Caller List 38 Viewing the Caller List • If there is no name information for a caller , the display will only show the phone number . • If you do not press any buttons for 60 seconds, the unit will exit the Caller List. Name Announcement Name Announcement (p.
Using the Caller List T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 39 What “ , ” means “ , ” indicates you have already viewe d this calling information or answered the call. If the same caller call s again, the call entry with the “ , ” will be replaced with the new call entry .
Using the Caller List 40 Editing the Caller’ s Phone Number Y ou can edit a phone number in the Caller Li st by removin g its area code and/or the long dist ance code “1”.
Using the Caller List T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 41 Caller ID Num ber A uto Edit Once you call back an edited number (p. 40), this unit can auto matically edit incoming phone numbers from the same area code in the Caller List and each time you receive a call.
Using the Caller List 42 Storing Caller Inf ormation in the Phone Book Caller names and ph one numbers that are in the Caller List can be stored in the phone book. • Y ou cannot store Caller List item in th e phone book if a phone number is not displayed.
Using the Caller List T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 43 Erasing Caller Inf ormation T o erase a specific caller T o erase all entries Before erasing a ll entries, make sure that you have viewed all missed calls. • T o cancel erasing, press the soft key ( No ) after step 2.
44 Phone Book The handset can store up to 50 names and phon e numbers in its phone book. Y ou can make a call by selecting a name or number from the phone book. Storing Names and Number s • T o store numbers for calling card access (see “Chain Dial” on page 48), we recommend you add pauses after each it em.
Phone Book T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 45 Selecting characters to enter names Enter names using the dialing buttons. Press each bu tton until the desired character is displayed. • Pressing each button selects a character in the order shown below .
Phone Book 46 Dialing fr om the Phone Book •I f “ No items stored ” is displayed and “ Phone book. No items stor ed ” is announced in step 1, the phone book is empty . • T o exit the phone book, press [OFF] . • T o vi ew a phone number over 16 digits l ong, repeat steps 1 to 3, then press the soft key ( Edit ) and then [ d ] .
Phone Book T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 47 Name Announcement Name Announcement (p. 22) is a featur e that announces names or phone numbers shown on the display.
Phone Book 48 Chain Dial Y ou can dial a combination of phone boo k or manual key pad entries while making a call. This feature can be used, for exampl e, to first automatically dial a calling card ac.
Phone Book T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 49 Editing an Item in the Phone Book Erasing an Item in the Phone Book • T o cancel erasing, press the soft key ( No ) after step 3. 1 Press the soft key ( Phone book ).
50 One-Touch Dialer Storing an Item in the Phone Book to the One- T ouch Dialer Caller names and ph one numbers that are in the phone book can be assig ned to the dialing button s ( [0] to [9] ) for easy dialing.
One-T ouch Dial er T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 51 Dialing a Stored Number • If the Answering System is in use when the Name Announcement is turned on (p. 22), the handset will not announce. Name Announcement Name Announcement (p.
52 One-T ouch Dialer Erasing • T o ca ncel erasing, press the sof t key ( No ) after step 2. • If the phone book item stored in one-touch dial is deleted from the phone book or edited, the item in the one-touch diale r is also deleted or edited.
Locator/Inter com T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 53 From Using this feature, you can al so locate a misplaced handset. Answering Inter com Calls When a handset is paged, it rings and the Ringer/Message Alert indicator flashes rapidly .
54 Transferring a Call Y ou can transfer an outside call to the base unit or the handset. From the to the From the to the 1 Handset: (1) During a call, press [HOLD/INTERCOM ] . • The call is put on hold. (2) Pres s the sof t key ( Base ). (3) Wait for the p aged party to answer , then you can announ ce the transfer .
T ransferring a Call T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 55 Quick call transfer Y ou can transfer a call without waitin g for the pa ged party to answer . • The call will be transferred directly . • The paged party can answer the transferred call b y pressing [ C ] , [ s ] or [SP- PHONE] .
56 Conference Calls While you are talking with an outside caller , the base unit user or the ha ndset user can join the co nversation and establish a conference call . • T o leave the conference, press [OFF] on the handset or press [SP-PHONE] on the base unit.
T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 57 Special Features T emporary T one Dialing (For Rotary or Pulse Service Users) Press [] (TONE) before entering access numbers which require tone dialin g. • The dialing mode changes to tone.
S pecial Features 58 Using the P A USE Ke y (For PBX Line/Long Distance Calls) We recommend you press the soft key ( Pause ) or ( P ) if a pause is required for dial wi th a PBX or to make a long distance call. Ex. Line access number [9] (PBX) [9] N Soft key ( P ause ) or ( P ) N • Pressing the soft key ( Pause ) or ( P ) once creates a 3.
Special Features T elephone System For assistance, please call: 1-800-21 1-P ANA(7262) 59 Incoming Call T one During an intercom call (p. 52), you can be informed of incoming ca lls by two tones. If this feature is turned on, incomi ng call tones will be heard for as long as the line is ringing.
S pecial Features 60 Key T o ne Y ou can select whether or not the handset keys will sound to nes (key tone, confirmation tone, error to ne). The factory preset is ON.
Answering System For assistance, please call: 1-800-21 1-P ANA(7262) 61 Automatic Answering Operation When the unit answers a call, a greeting message is played and the caller ’s message is recorded. Setting the Unit to Answer Calls Press [ANSWER ON] to turn on th e Answering System.
Automatic Answering Op eration 62 Monitoring Incoming Calls While a caller i s leaving a message, you can monitor the call through the base unit speaker . • T o increase the speaker volume while monitoring, press VOLUME [ > ] . T o decrease the volu me, press VOLUME [ < ] .
Answering System For assistance, please call: 1-800-21 1-P ANA(7262) 63 Listening to Messages Using the Base Unit Y ou can see the total number of recorded messages on the base un it display . If the NEW MESSAGE indicator flashes on the base unit, new messages have been recorded.
Listening to Messages 64 Using the Handset (Remote Operation) If “ New message ” is displayed on the handset, new messages have been recorded. • If the Message Alert is turned on (p. 28), the Ringer/Message Alert indicator on the handset will flash slowly when new messages have been recorded and the handset is not in use.
For assistance, please call: 1-800-21 1-P ANA(7262) 65 Listening to Messages Answering System During playback For Caller ID service users (p. 35) During playback using the hand set, th e handset display will show the name and/or number of the caller whose message is being played.
66 Erasing Messages The unit will announce the re maining recording time after playback if it is less than 3 minutes. New messages cannot be recorded when: —“ Memory full ” is heard. —“ ” flashes on the base unit. —the ANSWER ON indicator flashes rapi dly (when the Answering System is on).
Answering System For assistance, please call: 1-800-21 1-P ANA(7262) 67 Recording a Memo Message Y ou can record a voice memo message of up to 3 minutes in memory . Remote Operation from a T ouch T one Phone While outside, you can operate the Answer ing System from any touch tone phone.
Remote Operation from a T ouch T o ne Phone 68 Remote Code The remote cod e prevents unauthorized people from accessing your unit and listening to your messa ges. Choose any 2-di git number (00–99) fo r your remote code. The factory preset remote code is “ 11 ”.
Remote Operation from a T ouch T one Phone Answering System For assistance, please call: 1-800-21 1-P ANA(7262) 69 Vo i c e M e n u The shaded parts are voice prompt s. • 3 seconds after playback, th e voice menu will start again from the beginning.
70 Remote Operation from a T ouch T o ne Phone Direct Remote Operation Once you have entere d the remote code, you can also control your unit by direct commands instead of using the voice m enu. T o end remote operation, hang up at anytime. Direct commands T o turn on the Answering System: Call your unit and wait for 15 rings.
Useful Information For assistance, please call: 1-800-21 1-P ANA(7262) 71 W all Mounting This unit can be mounted on a wall phone pla te. 1 Push the hook and turn it upward. T urn the hook until a click is heard. 2 Press the tabs in the direction of the arro ws ( 1 ), then remove the wall mounting adaptor ( 2 ).
72 Belt Clip Y ou can hang the handset on your belt or pocket using the include d belt clip. T o att ach the belt clip T o remove the belt clip Shoulder Rest Att achment Use the shoulder rest attachment if you need to keep your hands free during a phone conversation.
Useful Information For assistance, please call: 1-800-21 1-P ANA(7262) 73 Optional Headset Connecting an optional headset to the handset allows hands-free phone conversation. Please use only a Pana sonic KX-TCA60, KX- TCA86, KX-TCA88, KX-TCA88HA, KX-TCA91, KX-TCA92, or KX- T CA98 headset.
74 Direct Commands After pressing [MENU] , you can also program menu items directly by pressing [0] to [9] , [ * ] and [ # ] instead of using the soft keys. Menu item Command Selection items Page Ringer volume [1] [1] [0] : Off [1] : Lo w [2] : Medium [3] : High p.
For assistance, please call: 1-800-21 1-P ANA(7262) 75 Direct Commands Useful Information During programming: When “ Save ” is displayed, press the righ t soft key to save the new settings . T o ex it programming, press [OFF] . • If you press the direct command incorrectly , press [OFF] , then re-enter programming mode by pressing [MENU] .
76 If the Following Appear on Y our Display ... The following will be displayed when th e unit needs your attention. Display message Cause & Remed y Recharge battery • The battery needs to be charged. Recharge the battery (p. 10). Charge for 6h • The battery has been discharged.
Useful Information For assistance, please call: 1-800-21 1-P ANA(7262) 77 T roubleshooting If the handset display sho ws error messages, see “If the Following Appear on Y o ur Display ...” (p. 76 ) for the Cause & Remedy . T elephone System Problem Cause & Remedy “ No link to base.
T roubleshooting 78 Y ou cannot make an intercom/ outside call. • Y our handset is in remote operation mode (p. 64). Exit by pressing [OFF] . • The handset you called is too far from the base unit. • If the handset or base uni t is in use, you may not be able to make a call.
For assistance, please call: 1-800-21 1-P ANA(7262) 79 T r oubleshooting Useful Information The handset and/or base uni t does not announce the displayed caller ’s name. • The handset and/or base unit ringer volumes are turned off. Set to high, medium, or low (p.
T roubleshooting 80 The handset does not announce the entered numbe r when pre-dialing (p. 30). • Handset T alking Keypad is turned off. T urn it on (p. 20). The base unit does not announce the dialed number . • Base Unit T al king Keyp ad is turned off.
For assistance, please call: 1-800-21 1-P ANA(7262) 81 T r oubleshooting Useful Information Answering System Problem Cause & Remedy The Answering System is on , but incoming messages are not recorded. • The recording time is set to “Greeting only”.
T roubleshooting 82 General Problem Cause & Remedy The unit does not work. • Check th e settings (p. 9–1 1). • Check whether the dialing mode setting is correct (p. 15). • Fully charge the battery (p. 10). • Clean the charge contacts and charge again (p.
Useful Information For assistance, please call: 1-800-21 1-P ANA(7262) 83 Import ant Safety Instructions When using this unit, basic safety precautions should alwa ys be followed to reduce the risk of fire, electric shock, or personal injury . 1. Read and understand all instructions.
84 Import ant Safety Instructions CAUTION: T o reduce the risk of fire or inju ry to persons, read a nd follow these instructions. 1. Use only the battery(ies) specified. 2. Do not dispose of the ba ttery(ies) in a fire. They may explode. Check with local waste management cod es for special disposal instructions.
For assistance, please call: 1-800-21 1-P ANA(7262) 85 FCC and Other Inf ormation Useful Information The telephone company may make changes in its facilities, equipmen t, operations or procedures that could affe ct the operation of the equipment.
FCC and Other Information 86 Operating near 2.4 GHz electrical appli ances may cause interference. Move away from the electrical appliances. FCC RF Exposu re W arnin g: This product complies wi th FCC radiation exposure limits set forth for an uncontrolled environme nt.
87 For assistance, please call: 1-800-21 1-P ANA(7262) Useful Information Index A Accessories . . . . . . . . . . . . . . . . . . 2 Answering calls, base unit . . . . . . 34 Answering calls, handset . . . . . . . 34 Answering System . . . . . . . . . .
Index 88 O —One-Touch Dialer . . . . . . . . . . . . . 50 One-Touch Dialer, dialing . . . . . . . 51 One-Touch Dialer, erasing . . . . . . 52 One-Touch Dialer, storing. . . . . . . 50 P PAUSE . . . . . . . . . . . . . . . . . . . . . 58 —Phone book .
$ 89 Panasonic T elephone Products Limited W arranty Limited W arranty Coverage If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company or Panasonic Puerto Rico, Inc.
90 Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the exclusions may not apply to you. This Limited W arranty gives you specific legal rights and you may also have other rights which vary from state to state.
Useful Inform ation For assistance, please c a ll: 1-800-211-P ANA(7262) 91 S pecifications n Base Unit Power Supply: AC Adaptor (120 V AC, 60 Hz) Power Consumption: S tandby: Approx. 2.0 W Maximum: Approx. 5.4 W Frequency: 2.4 GHz – 2. 48 GHz Dimensions (H x W x D): Approx.
Panasonic Consumer Ele ctronics Comp any , Division of Panasonic Corporation of North America One Panasonic W ay , Secaucus, New Jersey 07094 Panasonic Puerto Rico, Inc. San Gabriel Industrial Park, Av e. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 00985 For product service • Visit our website: http ://www .
An important point after buying a device Panasonic KX-TG2386 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Panasonic KX-TG2386 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Panasonic KX-TG2386 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Panasonic KX-TG2386 you will learn all the available features of the product, as well as information on its operation. The information that you get Panasonic KX-TG2386 will certainly help you make a decision on the purchase.
If you already are a holder of Panasonic KX-TG2386, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Panasonic KX-TG2386.
However, one of the most important roles played by the user manual is to help in solving problems with Panasonic KX-TG2386. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Panasonic KX-TG2386 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
