Instruction/ maintenance manual of the product KX-TDA100 Panasonic
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KX-TD A100 Model KX-TD A200 Hybrid IP-PBX User Manual Thank you f or purchasing a P anasonic Hybr id IP-PBX. Please read this manual carefully bef ore using this product and sav e this manual f or future use.
2 User Manual Feature Highli ghts 1.8 Call Ce nter (Page 87) 1.9.5 V oice Proce ssing S yste m (P ag e 96) Appendix (Page 151) Consult your dealer 1.1 Be f o re Operat ing the T elephones (Page 14) Co.
User Manual 3 In This Manual, • Propr ietar y T elephone is abbreviated as "PT ". Single Line T elephone is abbr ev i ated as "SL T". P ortab le Stat ion is ab bre viate d as "PS ". Propr ietar y T elephone with a Display is abbreviated as "Disp la y PT".
4 User Manual Impor tant Inf ormation W ARNING • THIS UNIT MA Y ONL Y BE INST ALLED AND SERVI CED BY QU ALIFIED SER VICE PERSONNEL. • WHEN A F AILURE OCCURS WHICH EXPOSES ANY INTERNAL P ARTS, DISCONNECT THE PO WER SUPPL Y CORD IMMEDIA TEL Y AND RETURN THIS UNIT T O Y OUR DEALER.
User Manual 5 When us ing your tel ephone equipment, basic s afety precautions should a lwa y s be follow e d to r educe the ri sk of fir e, electr ic shock and in jur y t o pers ons, inclu ding th e following: 1. Read and underst and al l instr uc tions.
6 User Manual 14. A void using a tele phone ( other than a c ordles s type) dur ing an electr ical stor m. Ther e may be a remote risk of electr ic s hock from l ightning. 15. Do not use the tel ephone to r epor t a gas leak in the vic inity of the leak.
User Manual 7 Attention • If there is any trouble, disconne ct the unit from the tel ephone line. Plug th e telep hone di rectly into t he telephone l ine. If the tel ephone operat es proper ly , d o not recon nect th e unit to th e line unti l the problem has been r epaired by an a uthor ized P a nason ic F acto r y Se r vic enter .
8 User Manual F .C.C. REQUIREMENTS AND RELEV ANT INFORMA TION 1. Notification to the T elephone Company This equ ipmen t complies with P ar t 68 of the FCC r ule s and the require ments ad opted by the ACT A.
User Manual 9 7. Combined Use with Alarm Equipment If your home ha s speci ally wire d alar m e quipm ent con necte d to the telepho ne line, ensu re the installa tion of thi s equipmen t does not di sable your alarm equipme nt.
10 User Manual For Cell Station CA UTION Any changes or modi ficat ions not expressl y app rov ed by the par ty res ponsible for complianc e cou ld v o id use r's autho r ity to ope rate this device.
User Manual 11 T able of Contents 1 Opera tion . ..... .... ..... ..... ..... ..... ....... ..... .... ..... ..... ..... ..... ....... ..... .... ..... ..... ... 13 1.1 Befor e Operating the T elephones .. ......... . ....... ............. .......... .
12 User Manual 1.8 C all C ente r .. ..... .... .... ..... .... ..... .... ....... .... ..... .... .... ..... .... ..... .... .... ..... .... ..... .... ..... .... ....... .. .... 87 1.8.1 Log-in/Log-out, W rap-up ............ ............. . ...... .
User Manual 13 Section 1 Operation This chap ter sh ows you step by step how to use ea ch feature. Read this chapter to become f a mili ar with the many use ful f eatur es of th is PBX.
1.1 Bef ore Operating the Te lephones 14 User Manual 1.1 Bef ore Operat ing the T elep hones 1.1.1 Before Operating the T elephones What Kind of T elephone Can Be Used? Y ou c an use a s ingl e line tel ephone (SL T), suc h as a ro tar y p ulse tele phone o r a Panasonic pr opr ietar y telepho ne (PT) such as the KX-T76 36 or KX-NT1 36.
1.1 Bef ore Operating the Te lephones User Manual 15 To n e Y ou wi ll hea r various tones, dur ing o r after an operatio n, for confir ma tion. Re f e r to " 4.3.1 T one" (Ap pendix ). Disp lay In this ma nual, you will see "the display .
1.1 Bef ore Operating the Te lephones 16 User Manual Icon Descriptions The following icons show you the feature av ai labilit y , notes an d acti on to u se the features. This f e ature ca nnot be used with a single line teleph one. Seize a CO l ine (One o f the fol lo w i n g ).
1.1 Bef ore Operating the Te lephones User Manual 17 When Y o u Use a Panasonic Pr oprietar y T e l ephone If you use a Panasonic prop r ietar y telephone and the Conso le, they ma y h av e s ome of the useful feature buttons descr ib ed below . For a PS user , r efer to "Operating Instr uctions " for PS.
1.1 Bef ore Operating the Te lephones 18 User Manual Customized Buttons If the ter m is in pa renthese s li ke (Accoun t) in thi s secti on, it m eans a flexible b utt on h as been m ade in to an "Accoun t" button. T o custom ize, refer to "3.
1.1 Bef ore Operating the Te lephones User Manual 19 Single-CO (S-CO ) Used to ac cess a specif ied CO li ne for making or recei ving outs ide cal ls. Direct S tation Sele ction (DSS ) Used to ac cess an extension w ith one touch. It is also poss ible to be chan ged to the o ther feature button.
1.1 Bef ore Operating the Te lephones 20 User Manual Release Used to disconnec t the line dur ing or after a conv ers ation or to com plete a Call T ransf er. T oll Restr ictio n (TRS) Used to c hange the tol l restr icti on lev e l of oth er extension user s tem porar ily .
1.1 Bef ore Operating the Te lephones User Manual 21 How to Follow the Ste ps An example of sy stem operati on is s hown below . The DSS button light shows the current status as follows: Off: The extension is idle. Red on: Your or another extension is using the line.
1.1 Bef ore Operating the Te lephones 22 User Manual Con nection Exampl e This diagram shows you a con nectio n example. Doorphone & Door Opener External Music Source Pager/ Speaker Voice Processi.
1.2 Makin g Calls User Manual 23 1.2 Makin g Calls 1.2.1 Basic Callin g – Calling A nother Extens ion – Callin g an O utsid e P a r ty – TIE Li ne Access – Account Code Entr y Calling Another .
1.2 Makin g Calls 24 User Manual Operator Cal l Y ou c an call an extension or a gro up assig ned as the operator . Calling a n Outsid e P a r ty Y ou have to seize a C O line b efore dialing an outsi de phon e number because extern al call s are made v ia your PBX.
1.2 Makin g Calls User Manual 25 CO Line Group Access T o select t he specified CO lin e • Each of th e S-C O button or G -CO button light s hows the c urrent status as follows: Off : T he li ne is idle. Red on : The li ne is in use. • Y ou may be restri cted from mak ing a ca ll to the speci fied outs ide par ty .
1.2 Makin g Calls 26 User Manual TIE Line Access Y ou c an acces s extensions connecte d to othe r PB Xs in a p r ivate network . T o call T o call wit h one touch • T o st ar t monito ring a nother P BX extension after customiz ing an ND SS button, g o off- hook, press t he NDSS button, and g o on-h ook.
1.2 Makin g Calls User Manual 27 Account Co de Entry Y ou may give a specified ac coun t code to extension us ers and c heck their tele phone usag e. Y ou can spec ify an acc ount co de for each cli ent and check the call dura tion. 1.2.2 Easy Dialing This is convenient for frequently dialed p hone numbe rs.
1.2 Makin g Calls 28 User Manual One-t ouch Dialing P er s onal Speed Diali ng Y ou c an store numbers at your e x tension for your persona l use. This f e ature is also known as Statio n Spee d Dialing . T o store a p hone number Y ou c an store a phone number int o the fl e x ible button f or one-touc h operatio n.
1.2 Makin g Calls User Manual 29 T o dial System Speed Dialing Y ou ca n make cal ls using s peed d ialin g number s store d in th e PBX. Hot Line Y ou ca n make an ou tside call s imply by goi ng off-hoo k if you have preprogrammed your p hone. This feature is also known as Pickup Dialing .
1.2 Makin g Calls 30 User Manual T o set/cancel T o dial Quick Dialing Y ou c an make a call simply by pressi ng the preprogrammed num ber for quick dialing . For details, con sult your manage r or dea ler . • T o call another par ty , dial the desir ed pa r ty's phone number before the p reprogrammed number is di aled.
1.2 Makin g Calls User Manual 31 1.2.3 Redial This is convenient when cal ling the sam e outsid e par ty again. – Last Numbe r Redial Last Number Redial 1.
1.2 Makin g Calls 32 User Manual T o set (f or both e xtension and CO l i ne) T o answer the callbac k ringing fr om an idle extension T o answer the callbac k ringing fr om an idle CO line A utomatic Callbac k Busy Cancel • If you do not answer the call back ringi ng with in 10 sec onds, this feature will be c anceled.
1.2 Makin g Calls User Manual 33 Call W ai ting Y ou ca n inform the cal led pa r ty that your call i s waiting . This f e ature is also known as Busy St ation S ignal ing (BS S).
1.2 Makin g Calls 34 User Manual T o leave/cancel a message waiting indicatio n For a cal led extension T o chec k the left message and call back T o call bac k T o clear mes sage waiting indications lef t on your e xtension PT and SLT PT/SLT/PS Off-hook.
1.2 Makin g Calls User Manual 35 Executive Busy Over ride The p reprogramme d extension c an ca ll som eone wh o is busy on th e tele phone and es tablish a t hree-pa r ty con ver sation.
1.2 Makin g Calls 36 User Manual T o join an outside call T o leave a three-party con ver sation with an outside party and let the two other parties talk (originat ing extensi on only) • The thir d par ty can leave the conv ers ation by sim ply goin g on-h ook.
1.2 Makin g Calls User Manual 37 For the originating e xtension T o talk to each party alter nately Call Monitor The prep rogrammed extension can moni tor anoth er extension. T o monitor DND Override The prepro grammed ex te nsion c an call som eone wh o has set the DND feature.
1.2 Makin g Calls 38 User Manual 1.2.5 Alternate Cal ling — Ring/V oice T o change the met hod The c aller can alter nate the aler ting meth od, eith er r ing or voice, when maki ng an inte rcom call. On the other hand , any extension can set th e aler ting meth od, eit h er ring or vo ice, w hen rece iving an in tercom c all.
1.2 Makin g Calls User Manual 39 1.2.6 Calling without Restrictions – Remot e COS Access Remo te COS Ac cess Y ou ca n use your calli ng pr ivil eges (Class of Ser v ice) a t anothe r extension. Y ou may ov er ri de rest ri ction s which h av e b een se t.
1.2 Makin g Calls 40 User Manual 1.2.7 Direct Inwa r d System Ac cess (DISA) – Calling thr ough DIS A Calling through DISA T o call an extensi on Whe n outside callers acc ess e xte nsions in the PB X, a prere corded mes sage greets the ca ller and gives inf or ma tio n about how to ac cess an extension.
1.2 Makin g Calls User Manual 41 T o call an outside party T o retry In No Security Mode Dial DISA phone number . In T runk Security Mode/All Security Mode From Outside T elephone Off-hook. Off-hook. 7 4 Enter 47 . Seize CO line before dialing outside phone number.
1.2 Makin g Calls 42 User Manual 1.2.8 Remote Setting Y ou c an set the following features on your telephone from another extension o r throug h DISA .
1.2 Makin g Calls User Manual 43 Thr ough DISA Off-hook. Enter 47 . Dial your extension number . Enter extension PIN (max. 10 digits). If a wrong extension PIN is entered, you hear an alarm tone. Dial desired feature number. 7 4 Dial DISA phone number .
1.3 Receiv ing Calls 44 User Manual 1.3 Re ceiving Call s 1.3.1 Answering Calls • The G-DN button l ight shows th e curr ent sta tus as follows: Off: Idle Green on : The line is i n use. (Y o u are us ing the line.) Red on : Y our extension is in Lo g-out mode from the in comi ng call d istr ibution group.
1.3 Receivin g Calls User Manual 45 1.3.2 Hand s-free Answerbac k T o set/cancel 1.3.3 Call Pickup – Call Pickup – Call Pickup Deny Call Pic kup Y ou ca n answer an incomi ng ca ll that is r inging at anoth er extension or gro up from your phone witho ut leaving your desk.
1.3 Receiv ing Calls 46 User Manual Call Pickup Deny Y ou c an deny or al low other people to pick up your cal ls. 1.3.4 T ru nk Answer Fr om Any Station (T AF AS) Y ou c an be no tified of incom ing ou tside calls th rough an extern al sp eaker . Thes e calls can b e answered from any extension.
1.3 Receivin g Calls User Manual 47 1.3.5 ANSWER/RELEASE Bu tton T o answer T o transfer a call T o talk to a waiting caller The AN SWER and REL EASE buttons are convenient for operators u sing hea dsets. With the ANSW ER button, you can answer all inco ming c alls.
1.3 Receiv ing Calls 48 User Manual T o transf er an outside c all to an e xtension with a one-touch operat ion T o end a conv ersation Customizing Y our Phone • 3.1.3 Customiz ing the Bu ttons Create o r edit an Answer b utto n or a Release button.
1.4 Duri ng a Con versati on User Manual 49 1.4 Dur ing a Con ver sation 1.4.1 Call T ransfer – T rans f e rri ng to an Extens ion on the PBX – T rans f e rri ng to an Outsid e P a r ty Using the PB X Ser vice T ransf erring to an Extension on the PBX T o transf er • Y ou can transfer a held c all withou t talk ing by goin g on-hoo k.
1.4 During a Con versatio n 50 User Manual T o transf er with one to uch (One-touc h T ransfer) T ransf erring to an Outside P ar ty Using the PBX Ser vice Some extensio ns may be restr icted f rom p erformin g this feature. • Even if the trans f e rred pa r ty doe s not a nsw e r , you can go on-hoo k.
1.4 Duri ng a Con versati on User Manual 51 1.4.2 Call Ho ld – Call Hold – Call P ar k Call Hold There are two type s of ho ld. T he dif f ere nce be tween th em is that other people can ret r iev e your held call (Regula r Hold) or not (Excl usive Call Hold) .
1.4 During a Con versatio n 52 User Manual Call Hold Retrie ve • The CO or INTERC OM button ligh t shows the c urrent stat us as f o llows: – Regular Hol d mode Flashing green slowl y : Y ou r hel.
1.4 Duri ng a Con versati on User Manual 53 Call P ark Y ou ca n put a call on hol d in a com mo n par king zone of the PB X so t hat any extension c an retr iev e the par ked call. Y ou can use this feature as a transferr ing feature. A call can be pu t into either a speci fied p ark ing zone (S pecified ) or any id le par kin g zone (Auto).
1.4 During a Con versatio n 54 User Manual Call Park Ret rieve • If a ca ll is pa rked auto matic ally , con fir m the par kin g zone number o n th e display . • If y ou hear a reor der tone when retrieving a parked call, there is no held call. Co nfir m the stored p ar king zone num ber .
1.4 Duri ng a Con versati on User Manual 55 1.4.3 Call Split ting When tal king to o ne par ty wh ile the other pa r ty is on hold, you can sw ap th e calls back and for th (alter na tely).
1.4 During a Con versatio n 56 User Manual 1.4.4 Call W aiting – Answering Call W a iting in the PBX – Answering Call Waiting from t he T elephon e Company Ans wering Ca ll W aitin g in the PBX Du.
1.4 Duri ng a Con versati on User Manual 57 2. T o hold the current call and then ta lk to the new party After talking to the new p a r ty (second c all), y ou can disconnect (2.1) or h ol d (2.2) it and then retrieve the fir s t call. 2.1 T o disconnect the second call and then tal k to the original party PT/PS Press HOLD .
1.4 During a Con versatio n 58 User Manual 2.2 T o hold the second call and then talk to the ori ginal par ty After ho lding it, you can talk to t he ori ginal par ty .
1. 4 During a Con versation User Manual 59 Answering Call W aiting from the T elephone Company This is an option al tel ephone company s er vi ce. ser vic e. Y ou c an rec eive a ca ll waiting tone wi th the caller 's name or teleph one numbe r informa tion.
1.4 During a Con versatio n 60 User Manual 1.4.5 Multiple Party Con versation – Conference – Unattend ed Conference – Leaving Three-pa r ty Conference – Priv acy Rele ase Conference Y ou c an add o ne or mor e par ties to your conv ers ation. T o establi sh a confere nce call Press CONF .
1.4 Duri ng a Con versati on User Manual 61 T o establi sh a conference call when receivi ng a call from an outsi de par ty during a two- par ty con versat ion Dial desired phone number . desired phone no. SLT Talk with multiple parties. Enter 3 . Press Recall/ hookswitch .
1.4 During a Con versatio n 62 User Manual T o add four or more par ties to a conf erence T o add an outside party on hold to a conference T o talk to two parties al ternately i n a three-party con versa tion Press CONF . Press CONF . Dial desired phone number .
1.4 Duri ng a Con versati on User Manual 63 T o disconnect one par ty and the n talk to the ot her in a thr ee-par ty con versat ion • * In this case, the FLAS H/RECALL button o n a pr opri etar y t elephone mus t be in the Fla sh/ Recall mode.
1.4 During a Con versatio n 64 User Manual Unattended Conference The ot her par ties can cont inue th eir con ver sation. T o leave a confer ence T o return while other s are talking T o complete a c onver sation • Time limit Both pa r ti es will hear an a lar m tone be f o re a spe cifie d timeout.
1.4 Duri ng a Con versati on User Manual 65 Leaving Three-par ty Conference The oth er two par ties c an co ntinue their conv er sation. T o leav e a conference T o complete a con versation • T o le.
1.4 During a Con versatio n 66 User Manual Privacy Rel ea se T o let a third pa r ty join y our con versa tion and estab lish a three-party con ver sation T o leave the con ver sation and let the two other parties talk Y ou c an let a third pa r ty join your current o utside c all an d establish a three-p ar ty conv e rsat ion.
1.4 Duri ng a Con versati on User Manual 67 1.4.6 Mute T o set/cancel 1.4.7 Off -hook Monitor T o set/cancel Y ou can disable the micropho ne or the hands et to consul t privately with oth ers in the room while l istening to the o ther par ty on the pho ne thr ough the speaker or the hands et.
1.4 During a Con versatio n 68 User Manual 1.4.8 Headset Operation T o talk usi ng the headset • The SP -PHONE button light shows the curren t st atus as follows: Off : The voice is hea rd throu gh the h andse t. On : The voice is h eard th rough the speaker and the han dset.
1.4 Duri ng a Con versati on User Manual 69 T o use the han dset during a con ver sation using t he headset T o talk i n hands-free mode dur ing a con versati on using the headset • The Heads et button light shows the curre nt st atus as follows: Off : He adset mode off Red on : Headset mode on Customizing Y our Phone • 3.
1.5 Absence Settings 70 User Manual 1.5 Absence Settings 1.5.1 Call Forwarding – Call Forwarding (FWD ) Call Forwarding (FWD ) Y ou c an have y o ur inco ming c alls forwarded to a sp ecifi ed dest inatio n. All Calls: All call s are f or warded. Pres et extensions may also forward from thei r own receiving group.
1.5 Absen ce Settings User Manual 71 T o set/cancel T o set fr om another e xtension • When usi ng a prop r ietar y telephone, you ca n set or c ancel Ca ll Forwarding by pressing th e FWD/DND button (fixed button) ins tead of " 710". PT/SLT/PS Enter # .
1.5 Absence Settings 72 User Manual T o set the timer f or "No Answer" and "Busy/No Ans w er" Call Forwar ding (FWD) for y our Incoming Call Distrib ution Group • The FWD/DN D button light shows the curren t statu s as follows: Off : Ne ither fe ature i s set.
1.5 Absen ce Settings User Manual 73 1.5.2 Absen t Message Y ou ca n show the reason you do not answer , if the call er uses a Panasonic dis play propriet ar y tel ephone. There ar e eig ht prepr ogrammed mess ages and one for your personal mess age (16 c haracters).
1.5 Absence Settings 74 User Manual T o set T o cancel 5 Out until %%/%% (Month/Day) 6 In a Meeting 7 8 9 A mess age as signed f o r each extensi on. (P er sonal Ab se nt Mes sage) • Enter the des ired value in the "%" pos ition s. Y ou must enter the c orrect number of character s as repres ented by the "%" using 0 to 9 or .
1.5 Absen ce Settings User Manual 75 1.5.3 Extension Lock Y ou ca n lock your extension so that othe r users c annot make inapp ropr iate o utside calls. This feature is also known as Electro nic Stat ion Lockout. To l o c k T o unloc k • If y ou for g et the exte nsion PIN or cannot unloc k your phone, consult your manag er .
1.6 P aging 76 User Manual 1.6 P agin g 1.6.1 P aging – Group Paging – P aging and the n T ransf er rin g a Cal l Gr o up P aging Y ou c an make a voice anno uncement to pro prie tar y te lephon es or exter nal s peakers or both in the preset group simulta neousl y .
1.6 P aging User Manual 77 1.6.2 Answering/Denying a P aging Annou ncement T o answer P aging Den y • After you go o n-hook, t he calle r can tal k to th e perso n who an s wers the pag e.
1.7 Extensi on Settings 78 User Manual 1.7 Extension Settings 1.7.1 Timed Rem inder Y ou c an recei ve an alar m a t your tele phone t o remind you of a mee ting, a ppoint ment or as a wake-up ca ll. The al ar m can occu r either once or da ily (every day until cancele d) at a preset time.
1.7 Extens ion Settings User Manual 79 T o confi rm 1.7.2 Do No t Disturb (DND) Y ou ma y set this f eatur e when y ou are in a meet ing or b usy . T o set/cancel • Y ou can also confir m the Tim ed Remi nder by usin g the soft button. • The alar m keeps r ing ing for preprogrammed seco nds.
1.7 Extensi on Settings 80 User Manual • The FWD/DN D button light shows the curren t statu s as follows: Off: Neither feature is se t. Flashing red slowl y: FWD mode Red on: DND mode • The system h as two modes: (1) FWD /DND Cycle Switch M ode and (2 ) FWD/DND S etting Mode .
1.7 Extens ion Settings User Manual 81 1.7.3 C all W aiting/Off- hook Call Ann ounceme nt (OHCA) / Whisper OHCA Dur ing a conversation , you can be i nf o r med of a ca ll waitin g with a ton e or voice ann ouncem ent thr ough your built-in speaker or h andset.
1.7 Extensi on Settings 82 User Manual 1.7.4 Calling Lin e Identification Presen tation (CL IP) CLIP: When ma king an outsid e cal l, you can pres ent your prepro grammed teleph one numbe r to the c alled par t y . Y ou c an selec t the te lephon e number se nt, eith er the numbe r of the l ine used or the number assig ned to your ex te nsion .
1.7 Extens ion Settings User Manual 83 1.7.6 Executive Busy Override D en y 1.7.7 Backgr ound Music (BGM) T o select and set/cancel • Some extensions m a y be proh ibited from performing th is feature. Y ou c an liste n to the background musi c throug h your teleph one s peaker while on- hook.
1.7 Extensi on Settings 84 User Manual 1.7.8 Data Line Sec urity Y ou ca n prot ect the line ag ainst audible notif ication tones, suc h as a cal l waiting t one dur ing a conversation. Set this feature if your extension has a data communi catio n device, such as a c omputer o r fax machin e connec ted to ens ure sec ure data transmissi on.
1.7 Extens ion Settings User Manual 85 1.7.10 P aralleled T elephone 1.7.11 Wireless XDP P arallel Mod e Y our PS ca n be used in para llel w ith a PT or SL T .
1.7 Extensi on Settings 86 User Manual 1.7.12 Extension F eature Clear Y ou c an reset the se ttings of t he following f e ature s on your e x tens ion to t he default settings wi th one operation . This f e ature is also known as Statio n Program Cl ear .
1.8 Call Center User Manual 87 1.8 Call Cent er 1.8.1 Log -in/Log -out, Wrap-u p T o set Log-i n/Log-out Y ou c an c ontrol your s tatus in a n incomi ng c all dis tr ibution group . When i n the L og-ou t mode, incomi ng ca lls t o the group will not r ing at your extension .
1.8 Call Center 88 User Manual T o enter/lea ve the Not Ready mode T o set/cancel the Not Read y mode or to leave the Wrap-u p mode (T o enter the Ready mode) While on-hook PT/PS Press Log-in/Log-out . (Log-in/Log-out) Specified OR All ICD Group extension no.
1.8 Call Center User Manual 89 1.8. 2 Incomi ng Call Dis trib ution Gr oup Mo nitor – Monitor ing the Status of Waiting Calls – Monitor ing and Changi ng the L og-in/Lo g-out Sta tus of Extensi on.
1.8 Call Center 90 User Manual Monitoring the Status of W ai ting Calls The S uper v isor extensio n can mo nitor the stat us of call s waiting to be answered in the queue. If an incom ing call d istr ibution grou p has an ov er flowed call , the di splay shows the status autom atically .
1.8 Call Center User Manual 91 Monitorin g and Chan ging the L og-in/Lo g-out Status of Extensio ns The Su per vi sor e x tension can mo nitor the Log- in/Log- out statu s of th e inco ming ca ll dis tri bution group member s by the DSS button l ight.
1.8 Call Center 92 User Manual 1.8.3 Manual Queue Redirection When your incom ing call dist ribution group is busy a nd othe r outsid e calls arr ive , t he a rrivi ng ca lls a re pu t in a wait ing que ue.
1.9 User -supplied Equipme nt User Manual 93 1.9 User -supplied Equipment 1.9.1 Doorp hone/Door Opener Y ou can talk to a perso n at the door thr ough the doo r phone. Pre programmed extensions or an out side par ty can re ceive the call s from the door phone.
1.9 User -supplied Equipm ent 94 User Manual Door Open Some extensio ns may be prohibi ted fro m using t his feature. Fro m a specified ex tension Fro m any exten sion while talking to the doorphone 1.9.2 External Relay Preprogramm ed extensions can switch on a r ela y (e.
1.9 User -supplied Equipme nt User Manual 95 1.9.3 External Sensor Preprogramm ed extensions can rece ive an aler t c all f rom an exter nal s ensor (e.g., secu rity al ar m) connec ted to th e PBX. T o ans wer a sensor call 1.9.4 Host PBX – Exte r nal F eatur e Access (EF A) External Feature Access (EF A) Y ou ca n acc ess sp ecial features (e.
1.9 User -supplied Equipm ent 96 User Manual 1.9.5 V oice Pr o cessing System Y ou or an ou tside par ty c an ac cess th e V oice Process ing Sy stem fr om a tele phone. – Call Forwarding to V oice Mail (V oice Mail Integration) If your PBX ha s a Panasonic V oice Pr ocessi ng Syst em con nected (e.
1.9 User -supplied Equipme nt User Manual 97 T o transf er a call to a mailbo x T o listen to messages Live Call Screening (LCS) While a caller is leaving a m essa ge in your mailb ox, you can monitor the c all with out answering. I f you so desir e, you can answer the call whil e moni tori ng.
1.9 User -supplied Equipm ent 98 User Manual • Set the Li ve Call Screeni ng feature. T o set Live Call Screening T o cancel Live Call Screening Press Live Call Screening . Enter extension PIN (max. 10 digits). extension PIN PT/PS (Live Call Screening) This is required only when an extension PIN is stored.
1.9 User -supplied Equipme nt User Manual 99 Operation F lowchart The ope rations i n the shad ed are as can be done h ands- free. • The Live Call Sc reen ing (LCS ) button lig ht shows t he feature stat us as follows: Off: LCS is off. Flashing green rapidly: Aler ting in the Pri vate mode.
1.9 User -supplied Equipm ent 100 User Manual T w o-way Reco rd T o recor d into y our mailbo x T o recor d into another mailbo x (T wo- w ay T r ansfer) T o recor d into another mailbox wi th one touch (One-touch T wo-wa y T ransfer) Y ou c an record a conversation int o a mailb o x while tal king on the pho ne.
1.9 User -supplied Equipme nt User Manual 101 • Note: Many states have imposed re gulations on the manner i n whic h 2-wa y teleph one conv er satio ns may be recorded , so you should inform the other par ty tha t the conversation is being reco rded.
1.10 W alking Extens ion 102 User Manual 1.10 W alking Exte nsion 1.10.1 W alking Extension Y ou c an use the sa me fun ctions a ssigned on your pr evious e x tension ev en if you mov e to an other extension in the o ffice. Y ou c an retain your setting s such as extension numbe r or O ne-touch Dialing m emor y etc.
1.11 Displa y Prop rietary T elephone User Manual 103 1.11 Displa y Pr oprietary T elep hone 1.11.1 Call Log This is av ai lable for the display propr iet ar y telep hone and the por table statio n.
1.11 Displa y Propri etar y T elephon e 104 User Manual T o view the log inf ormation with the Navig ator key T o clear the l og inf ormation T o call T7600 Press Left twice. While on-hook Press Up or Down until desired party appears. Press TRANSFER .
1.11 Displa y Prop rietary T elephone User Manual 105 • The Call Log button li ght shows the cu rrent st atus as f o llows: Off: No incoming call, or you hav e al ready v iewed the call l og.
1.11 Displa y Propri etar y T elephon e 106 User Manual Outgoin g Call Log Y ou c an redia l using t he outgo ing call log. T o call T o call wit h the REDIAL b utton T o store the caller's inf ormation in per sonal speed dialing • * Syste m programmin g is re quired for this ope ration.
1.11 Displa y Prop rietary T elephone User Manual 107 1.11.2 Directories Y ou ca n sel ect and c all usi ng the d irector ies ( P ersona l Speed Di aling Directo r y , Sy stem S peed Di alin g Direct or y an d Extens ion Num ber Direc tor y ). Only per sona l direc tori es can be stor ed, edited or de leted o n your e x tension .
1.11 Displa y Propri etar y T elephon e 108 User Manual Storing Names and Numbers T o store a P er sonal Speed Dialing D irectory item • T elephone number and name on the disp lay a re sto red usin g the first s pare P er sonal Spee d Dialing m emor y av ai lable.
1.11 Displa y Prop rietary T elephone User Manual 109 Entering Character s Y ou c an en ter t he following ch aracters. The tables show you th e cha racters available f o r each button.
1.11 Displa y Propri etar y T elephon e 110 User Manual T able 2 (Option mode).
1.11 Displa y Prop rietary T elephone User Manual 111 1.11.3 System Feature Access Y ou ca n acc ess a feature wi th the "Feature Ac cess " menu. T o access "Feat ure Access" menu and s elect the feat ure Features Refer to A uto matic Callback Busy Cancel 1.
1.11 Displa y Propri etar y T elephon e 112 User Manual.
User Manual 113 Section 2 Manager Operation This cha pter shows th e manag er how to cont rol th e other ex te nsion s or the PBX..
2.1 Contr ol Features 114 User Manual 2.1 Contr ol Feat ures 2.1.1 Extens ion Con tr o l The ma nager extension can con trol t he set tings of o ther extensions. – Changing th e Setti ngs of Other Ex tensions Changing the Settings of Other Extension s Remote Extension Loc k This f e ature is also known as Rem ote Stat ion Lo ck Control.
2.1 Contr ol Features User Manual 115 T o select the time service swi t ching mode (A utomatic/Man ual) • Besides the time mod e, there is Holiday mode.
2.1 Contr ol Features 116 User Manual 2.1.3 Dial T one T ransfer 2.1.4 External Backgr ound Music (BGM) The man ager extension can s elect and b roadcas t background music in the office thr ough exter nal spea kers.
2.1 Contr ol Features User Manual 117 2.1.5 Ou tgoing Messag es (OGM) The ma nager e xte nsion can r ecord t hree ki nds of greeting me ssage s (OG M) as follows: All me ssage s hav e their own e x tension numbers. Y ou c an se lect the des ired mes sage.
2.1 Contr ol Features 118 User Manual T o record fr om an external BGM (MOH) por t T o clear the messa g e 2.1.6 Hospitality Features The h otel op erator c an check in or che ck out gue sts f rom his extension.
2.1 Contr ol Features User Manual 119 Chec k-in The hot el ope rator can cha nge the room sta tus of e x tension s to check-in by using the Ch eck-in button assig ned on h is extension. T o chec k in • The hotel operator must be usi ng a 6- line dis play PT .
2.1 Contr ol Features 120 User Manual Chec k-out The ho tel ope rator can ch ange the room st atus of extensions to c heck-out by using t he Check-out button assigned on his extension. T o chec k out • After ch eck-out, outg oing c alls from the ro om extension wil l be p rohibite d.
2.1 Contr ol Features User Manual 121 Setting a Timed Rem inder to a Ro om Extension (Remote W ake-up Call) The ho tel op erator ca n remotel y set/c ancel a Timed Remind er to a r oom extension. He ca n also c onfir m the current set tin g. T o set T o cancel T o confi rm On-hook.
2.1 Contr ol Features 122 User Manual Recording room information using a room extension Room infor mati on can be reco rded fro m a room extension using up to 8 preprogrammed messages (1-8). Dependin g on th e conte nt of the mess ages, a variety of infor mation can be r ecorded .
2.1 Contr ol Features User Manual 123 2.1.7 Network Direct Station Selection (NDSS) Monitor Rele ase NDSS buttons can be cu stomized on any extension co nnected to your PBX. An ND SS button al lows an extension user t o monitor anothe r e x tension conne cted to another PBX i n a pr ivate network .
2.1 Contr ol Features 124 User Manual.
User Manual 125 Section 3 Customizing Y our Phone & System This ch apter sho ws yo u how to cu stomize your individua l telephone or P BX acco rdin g to your needs.
3.1 P ersonal Pr ogramming 126 User Manual 3.1 P er sonal Programming 3.1.1 P ersonal Pr ogrammin g Y ou c an custom ize your teleph one features. For e xa mple, you can ch ange the initia l set tings or button features accor ding to your needs.
3.1 P ersonal Pr ogrammi ng User Manual 127 T o cancel 3.1.2 Settings o n the Programming Mode Y ou ca n pro gram f eatu res u sing the programming mode.
3.1 P ersonal Pr ogramming 128 User Manual Setting Feature s The de f a ult se ttings are shown in bold l etters. For later re f e rence, plac e a ch eck mark in the box es below to indicate your c ustomized setti ng.
3.1 P ersonal Pr ogrammi ng User Manual 129 W oul d you like the call duration to be shown automat ically on the display whe n ans werin g an outsi de call ? (Dis play Switchi ng Mod e) No — Manual (T he displ ay k e eps showing al l of th e outs ide ca ller's informati on unl ess you chan ge it to the call dura tion ma nually .
3.1 P ersonal Pr ogramming 130 User Manual Which d o you prefer to seize w hen you go off-hook to ma ke call s? (Pref erred Line Assig nment — Outgoing) No line An idle CO line + CO button no .
3.1 P ersonal Pr ogrammi ng User Manual 131 Which se r vic e do you prefer when a cal ling par ty is record ing a m essa ge in your mailbox? (Live Call Scr eening Mode Set)* 1 Y ou ca n moni tor the message through t he tele phone s peaker . (Hands- free mode) Only an alar m ton e is he ard.
3.1 P ersonal Pr ogramming 132 User Manual Where a re your incomi ng calls forwarded or re fused? (Ca ll F orwar ding [ FWD]/Do Not Disturb [DND]) (for both ca lls) (for outside calls) (f o r intercom calls) Off Do Not Disturb (DND ) + desir ed no . (max.
3.1 P ersonal Pr ogrammi ng User Manual 133 W oul d you like to set your e xte nsion PIN or c hange a stored extension PIN to new one? (Extensi on PIN [P er sonal Identific ation N umber]) ext e n s i o n P I N (max. 10 digits ) + ENTER /STORE + same extensio n PIN T o set an extension PIN stor ed e xtensi on PIN + new e xtens ion PIN (max.
3.1 P ersonal Pr ogramming 134 User Manual T o store the names and numbers in per sonal speed dialing • W ARNING When a third par ty discovers the pa sswor d (extensio n PIN) of the PBX, t here will be a risk that they will make fraudulent phone calls us ing the telephone line, and the c ost will be charged to y our own account.
3.1 P ersonal Pr ogrammi ng User Manual 135 T o edit t he names and number s of personal speed dialing Clearing Fe atures Y ou ca n reset the set tings of the following f e atures o n your extension to the de fault settings wi th one operation .
3.1 P ersonal Pr ogramming 136 User Manual T o set LCS Mode S et [Aft er Answering ] Stop recor ding Call Wait ing Sel ection — Intercom Cal ls/Outsi de Calls Enab le (T one) Call Wa iting T one T y.
3.1 P ersonal Pr ogrammi ng User Manual 137 3.1.3 Customizin g the Butto ns Y ou ca n chang e the flexible CO buttons/DSS buttons, and program mable f e ature (PF) buttons on PTs, DSS Console s, Add-on Ke y Modules, and PSs to the following functi on buttons.
3.1 P ersonal Pr ogramming 138 User Manual Group FW D — Both calls + Inco ming cal l distr ibution group e xte nsion no . Group FW D — Ou tside ca lls + Inco ming cal l distr ibution group e xte nsion no . Group FW D — Inte rcom c alls + Inco ming cal l distr ibution group e xte nsion no .
3.1 P ersonal Pr ogrammi ng User Manual 139 T oll Restr i ction (TR S) + T oll Restriction (TRS) Le ve l (1-7) Calling Line Identi fication Restrict ion (CLIR) Connected Lin e Identifi cation Restrictio n (COLR) Headse t* 3 Time Se r vic e Swit ching Mo de (A u tomati c/Manual) (+ T enant no .
3.1 P ersonal Pr ogramming 140 User Manual T o distinguis h the ringing tones f or eac h CO, INTERCOM or G-DN button (Digital pr oprietary telephone onl y) T o cl ear the button • * 2 F or a PF button, "2" is n ot requi red to ente r before the des ired number.
3.2 Mana g er Progra mming User Manual 141 3.2 Mana g er Pr ogramming 3.2.1 Programming Inf o rmation The ma nager can program the following item. • Other Exte nsions Control A vail able Extension The extension as signed a s a ma nager Required T elephone A P an asoni c Pr opri etar y T elephone with di splay (over 2 lines) (e.
3.2 Manager Pr ogramming 142 User Manual 3.2.2 Manager Programming Changing the Settings and Extension Contr o l Item P rogramming Input Changing t he mana ger p assword. + + P as sw o rd (max . 10 digi ts) + Locking/unlo cking other e xte nsion s. (Remote E xtens ion L ock) + + Exten sion no .
3.3 System Pr ogramming User Manual 143 3.3 System Prog ramming 3.3.1 Programming Inf o rmation Y ou ca n cus tomize your syst em accor ding to your requir ements. [Y our system alre ady has d efault settings ( factory i nstall ed).] The progr a mming is shown below .
3.3 S yst em Pro gram min g 144 User Manual Icon Descriptions Fixed Buttons Function T7600/N T136 T72 00/T7400 PREVIOUS (PREV) NEXT ST O RE (E NTER ) None Back to Pre v ious Menu (CANCEL) SHIFT PROGRA.
3.3 System Pr ogramming User Manual 145 Pr ocedur e The bas ic ste ps ar e shown below . 1. Entering t he progr a mming mode 2. Pr ogramming Y ou can enter eac h program numbe r (3 di gits). 3. Exiting the mode • T o exit the pr ogramming mode at a ny time , lift th e hands et.
3.3 S yst em Pro gram min g 146 User Manual 3.3.2 System Pr og ramming Date & T ime [000] The prop r ietar y telep hones display the cur rent date and ti me whil e on-hoo k. • After changing th e desired v alue s, y o u can p ress the E NTER button.
3.3 System Pr ogramming User Manual 147 System Speed Dialing Number [001] Y ou ca n store the phon e number s of freq uently di aled num bers. • If the desi red numb er is m ore than 3 2 digits, div ide the numb er an d store i t into a s peed dialing number.
3.3 S yst em Pro gram min g 148 User Manual System Speed Dialing Name [002] Y ou c an store the nam e assoc iated w ith the sp eed dia ling num ber . The se names are dis pla yed wh en making calls using the di splay operation. T o ent er charac ters, refer to "Enter ing C haracters ".
3.3 System Pr ogramming User Manual 149 Extens ion Nam e [00 4] Y ou ca n store the nam e of an extension user . This i s useful if you want to kn ow who is cal ling, or who you are ca lling when ma king an interc om call usi ng the d irector y . T o enter characters, ref e r to "Enterin g Characters ".
3.3 S yst em Pro gram min g 150 User Manual.
User Manual 151 Section 4 Appendix This cha pter p rovides the T roubl es hooti ng, the F ea ture Number T able and T one List. Che ck the T roubleshootin g sect ion before co nsulting your dealer.
4.1 T roub leshooting 152 User Manual 4.1 T r oubleshooting 4.1.1 T roub le shootin g T r oubleshooting Problem Remedy The telephone does not w ork properly . • Consult your deale r . I cannot use the telephone. • The telephone is loc ked. Unlock your telephone.
4.1 T roub leshooting User Manual 153 A reorder tone is audible or "Restricted" is displayed. • The telephone is locked. Unlock your telepho ne. ( 1.5.3 Exte nsion Lock, 2.1.1 E xtension Control) • T oll restriction is activated. Consult your ma nager or deale r .
4.1 T roub leshooting 154 User Manual I do not want to displa y a number which is stored in memory . • Conceal the number. ( S tori ng Name s and Nu mbers, 3. 1.3 Cust omizing the Butto ns) I want to confirm m y extension number . • ( Y our Exten sion Number i n 1.
4.2 Featur e Number T able User Manual 155 4.2 Fea ture Numb er T ab le 4.2.1 Featu re Number T ab le Numbers listed be low are the de f a ult settings. The re are flexible f e ature number s and fixed f ea ture numb ers. If you change the flexible feature numbers, fill in your a ssigned numbers ( new) in the list f o r futu re reference.
4.2 Featur e Number T able 156 User Manual 1.2.4 Whe n the Diale d Lin e is B usy or T here is No Answer A utomat ic Callbac k Busy Ca ncel 46 () Messag e W aiting 70 () Fo r a c a l l e r – T o lea ve/ cancel 1 /0 + ex tensio n no . F or a cal led e xtens ion – T o call back 2 – T o clear 0 + your extension no.
4.2 Featur e Number T able User Manual 157 1.3.4 T runk A nswer F rom Any Stati on (T AF AS ) – Calls throug h an exter nal spea ker 42 () speaker no . ( 1 digit) 1.4.2 Call Hold Call Hold/Call Ho ld Retr ie ve 50 () Call Hold Retr iev e – Specifie d with a held lin e number 53 () CO line no .
4.2 Featur e Number T able 158 User Manual – T o set the timer for "No Answer" and "Bus y/No Ans wer" 713 () 00-99 ( second) Call Forwarding (FWD ) f or your Incoming Call Distr ibution Gr oup – Both Calls 714 () 1 (Set) + ICD Group extensio n no .
4.2 Featur e Number T able User Manual 159 1.7.4 Calli ng Lin e Identifi catio n Presentati on (CLI P) 72 () – Pub lic 1 – Y our extension 2 1.7.5 Calli ng Lin e Identi ficatio n Restr ict ion (CL IR) 71 () – To s h o w 0 – T o pre vent 1 1.7.
4.2 Featur e Number T able 160 User Manual 1.9.1 Door phone /Door Opener Door pho ne Call 31 () door ph one no. (2 digits) Door Open 55 () door ph one no. (2 digits) 1.9.2 Exte r nal Relay 56 () relay no . (2 di gits) 1.9.4 Ho st PBX Exter n al Feature Acces s (EF A) 60 () service code 1.
4.2 Featur e Number T able User Manual 161 * 1 2.1.5 Ou tgoing Me ssag es (OGM) 36 () – T o record 1 + OGM fl oating extension no. – T o pla y back 2 + OGM fl oating extension no. – T o record from an externa l BGM (MOH ) por t 3 + BGM po r t no .
4.2 Featur e Number T able 162 User Manual Feature (While busy , DND or call tone is heard) Default 1.2.4 When the Dia led Li ne is Bu sy or There i s No An sw e r Call Waiting 1 DND Override Ex e cutive Bus y Overri de 3 Messag e W aiting 4 Call Monitor 5 A uto matic Callback Busy 6 1.
4.3 T one User Manual 163 4.3 T one 4.3.1 T o ne While on-hook When going off -hook Ring T ones The following tones are programmable al lowing recogn ition of c all typ e (Outside, Intercom o r Door phone).
4.3 T one 164 User Manual When you make cal ls T one 2 Any one of the following features is set: • Absent M essage • Background M usic • Call F or warding • Call Pick u p Deny • Call W aitin.
4.3 T one User Manual 165 While off-hook When talking to an outside par ty When setting the features or pr ogramming Ri ng back T one 2 Specia l ri ngback ton e for DISA call Do Not Distur b (DND) T one The di aled extension is refusin g incomi ng call s.
4.3 T one 166 User Manual T one 4 Establishing or leaving a conf eren ce T one 5 A call has been pu t on hold. 1 s 1 s.
4.4 Re vision History User Manual 167 4.4 Re visio n History 4.4.1 V er sion 1.1 Changed Co ntents • 1.1.1 Before Operat ing the T elephones When Y ou Use a P a nasonic Propr ietar y T elephone – FLASH/R ECALL • 1.
4.4 R evis ion H ist or y 168 User Manual.
User Manual 169 Inde x.
Index 170 User Manual A Abse nce Setti ngs 70 Absent Message 73 , 131 , 158 Account 19 , 138 Account Code Entry 27 , 155 Altern ate C all ing — Ring /Voic e 38 , 162 Al ternat e Rece iving — R ing.
Index User Manual 171 External Relay 94 External Se nsor 95 F Feature Hi ghlight s 2 Feature Nu mber Ta ble 155 Feature Nu mbers 14 Fixed But tons 17 FLASH/RECALL 17 Forced Answerback Sel e ction 130 .
Index 172 User Manual Program ming I nformation 141 , 143 Q Quick Dialin g 30 R Receiv ing Cal ls 44 Recordin g room inform atio n using a room extensio n 122 Redia l 17 , 31 Relea se 18 , 20 , 47 , 1.
Index User Manual 173.
P anasonic Consumer Electronics Compan y Division of P anasonic Corporation of Nor th America One P anasonic Wa y Secaucus, NJ 07094 P anasonic Puer to Rico, lnc. A ve . 65 de Infanter í a, Km. 9.5 San Gabriel Industr ial P ar k Carolina, Puer to Rico 00985 http://www .
An important point after buying a device Panasonic KX-TDA100 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Panasonic KX-TDA100 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Panasonic KX-TDA100 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Panasonic KX-TDA100 you will learn all the available features of the product, as well as information on its operation. The information that you get Panasonic KX-TDA100 will certainly help you make a decision on the purchase.
If you already are a holder of Panasonic KX-TDA100, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Panasonic KX-TDA100.
However, one of the most important roles played by the user manual is to help in solving problems with Panasonic KX-TDA100. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Panasonic KX-TDA100 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
