Instruction/ maintenance manual of the product KX-FC175AL Panasonic
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Please read these Operating Instructions before using the unit and save for future reference. Compact Plain Paper Fax with 2.4GHz Cordless and Answering System Operating Instructions Model No. KX-FC175AL This model is designed to be used in Australia and New Zealand.
Attach your sales receipt here 2 Thank you for purchasing a Panasonic facsimile. Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME) and its licensee. Under the copyright laws, this manual may not be reproduced in any form, in whole or part, without the prior written consent of KME and its licensee.
3 For Australian users W arning: ● This equipment will be inoperable when mains power fails. ● When a failure occurs which results in the internal parts becoming accessible,disconnect the power supply cord immediately and return this unit to an authorised service centre.
4 Instructions to customer Installation Attached to this apparatus is an approval label. This label is evidence that it is a “Permitted Attachment” which has been authorised to be connected to your telephone service.
5 Operating distance and noise Calls are transmitted between the base unit and the handset using wireless radio waves. For maximum distance and noise-free operation, the recommended base unit location is: Away from electrical appliances such as a TV, personal computer or another cordless phone.
6 Safety instructions Important safety instructions ! When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury . 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on this unit.
7 Safety instructions CAUTION: Battery T o reduce the risk of fire or injury to persons, read and follow these instructions. ● Use only the battery(ies) specified. ● Do not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal instructions.
8 T able of Contents Initial Preparation Accessories Included accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Accessory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error Messages Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Operations When a function does not work, check here before requesting help .
10 Accessories Included accessories ! ● If any items are missing or damaged, check with the place of purchase. ● Save the original carton and packing materials for future shipping and transportation of the unit. Power cord ........................
11 Help Button / Finding the Controls (Base Unit) Help function ! 1 Press l . Display: 2 Press ( or ) until the desired item is displayed. 1. How to send faxes with the voice guide. 2. How to set the date, time, your logo and fax number . 3. How to program the features.
12 Finding the Controls (Base Unit) Location ! HELP S TOP COPY C B A F E D L K J O N M V U T Z Y X W I H G S R Q P REDIA L RECALL P AUSE MUTE SLOW QUICK MIC INTERCOM LOCA TOR / F A X / ST ART SE T REC.
13 Setup (Base Unit) Ink film – installing / replacing ! 1 Open the front cover by pulling up the centre part. Centre part Front cover 2 Push the back cover open button (green) on the right side of the unit. OR Push the back cover open lever (green) inside of the unit.
14 Setup (Base Unit) Note: ● The ink film is completely safe to touch, and will not rub off on your hands like carbon paper . 8 Close the back cover securely by pushing down on the dotted area at both ends ( # ). Close the front cover securely ( $ ).
15 Setup (Base Unit) Recording paper ! 1 Fan the stack of paper to prevent a paper jam. 2 Pull the tension plate forward and hold open while inserting the paper . ● The paper should not be over the tab. ● If the paper is not inserted correctly , readjust the paper , or the paper may jam.
16 Setup (Base Unit) Connections ! Power cord To the power outlet (220 V–240 V, 50/60 Hz) Telephone line cord To the single telephone line Telephone plug (Australian users only) 1 Connect the telephone line cord.
17 Setup (Base Unit) Date and time, your logo and facsimile telephone number ! Y ou should program the date and time, your logo and facsimile telephone number . This information will be printed on each page transmitted from your unit. Fax Correspondence Your logo Your facsimile telephone number Date and time FROM : Panasonic Fax Example: FAX NO.
1 Press p . Display: 2 Press ( or ) until the following is displayed. 3 Press w . 4 Enter your logo, up to 30 characters, using the dial keypad. See the next page for details. Example: “Bill” 1. Press 2 2 times. Cursor 2. Press 4 6 times. 3. Press 5 6 times.
STOP MUTE 1 2 3 4 5 6 7 8 9 0 RECALL 19 Setup (Base Unit) Keys Characters 1 [ ] { } + – / = , . _ ` : ; ? | A B C a b c 2 D E F d e f 3 G H I g h i 4 J K L j k l 5 M N O m n o 6 P Q R S p q r s 7 T .
20 Setup (Base Unit) Setting your facsimile telephone number 1 Press p . Display: 2 Press ( or ) until the following is displayed. 3 Press w . 4 Enter your facsimile telephone number , up to 20 digits, using the dial keypad. Example: 5 Press w . ● The next feature will be displayed.
21 Setup (Handset) Location ) ● To make/answer/end calls (p. 24, 25). ● Dial 1: To repeat the recorded messages (p. 60). ● Dial 2: To skip the recorded messages (p. 60). ● Dial 4: To play new recorded messages (p. 60). ● Dial 5: To play all recorded messages (p.
22 Setup (Handset) Battery life If your Panasonic battery is fully charged; — the battery life will last up to 4.5 hours while in use (in conversation) near the base unit within about 3 m. — the battery life will last up to 3.5 hours while in use (in conversation) away from the base unit.
23 V olume Adjusting handset volume ! Handset receiver volume 3 levels (high/middle/low) are available. While talking, press & or % . T o turn the ringer off: Press and hold & until you hear 2 beeps in step 4. ● T o turn the ringer back on, press % in step 4.
24 Making and Answering Calls 1 Handset is off the base unit: Press ë . Handset is on the base unit: Lift the handset and press ë . 2 Dial the telephone number . Example: ● If noise interferes with the conversation, press Å to select a clear channel or move closer to the base unit.
25 Making and Answering Calls Phone calls - answering ) 1 Handset is off the base unit: Press ë when the handset rings. ● Y ou can also answer a call by pressing any dial key 0 to 9, : , or #. (Any key talk feature) Handset is on the base unit: Lift the handset and press ë when the base unit rings.
26 Making and Answering Calls Paging the handset from the base unit Using this feature, you can locate the handset if it has been misplaced (Handset locator) . 1 Base unit: Press —“ . ● The base unit will page the handset for about 1 minute. Base unit display: Handset display: ● T o stop paging, press —“ again.
27 Making and Answering Calls T ransferring a call ) From the handset to the base unit 1 Handset: During an outside call, press â to page the base unit. ● The handset user can talk with the base unit user . ● The outside call will be put on hold.
1 2 3 4 5 6 7 8 9 0 28 Navigator Directory Using the handset Storing names and telephone numbers into the directory ! For rapid access to frequently dialled numbers, the unit provides the navigator directory . Y ou can store the names and telephone numbers using both the handset and base unit up to 50 items in total.
29 Navigator Directory T o correct a mistake ● Press ( or ) to move the cursor to the incorrect character/number , and make the correction. T o delete a character/number ● Move the cursor to the character/number you want to delete, and press { (Delete).
30 Navigator Directory 1 Press ) . ● Confirm that there are no documents in the document entrance. Display: 2 Press + or - until the desired item is displayed.
31 Navigator Directory 1 Press ( or ) . Display: 2 Press & or % until the desired item is displayed. Example: 3 Press Ñ . ● T o cancel erasing, press ( . Clear? I =No H =Yes Helen 1234567890 Directory 0 list GF 0 H =Caller’s 0 list Using the handset 1 Press ) .
32 Navigator Directory DIGITAL SP-PHONE STOP Using the base unit 1 Press ) . ● Confirm that there are no documents in the document entrance. Display: 2 Press + or - until the desired item is displayed. Example: / ● If the desired name has not been stored, press { and dial the number manually .
Caller ID 33 Caller ID service from your phone company ! This unit is compatible with the Caller ID service offered by your local telephone company . T o use this feature, you must subscribe to the Caller ID service. How Caller ID is displayed The calling party’s name or telephone number will be displayed after the first ring.
Caller ID 34 Using the handset 1 Handset is off the base unit: Press & or % . Handset is on the base unit: Lift the handset and press & or % . Example: (2 new calls are received) 2 Press % to show the most recent caller information. Press & to show the calls which have already been viewed.
Caller ID 35 T o display the caller ’ s telephone number Press b after step 2. Example (for Australian users): = Example (for New Zealand users): = Note: ● T elstra, Optus and T elecom New Zealand do not currently send a NAME for Caller ID.
Caller ID 36 Erasing caller information ! 1 Handset is off the base unit: Press & or % . Handset is on the base unit: Lift the handset and press & or % .
Caller ID 37 Erasing all caller information using the base unit STOP SET MENU 1 Press p repeatedly until the following is displayed. Display: 2 Press w . 3 Press w . ● T o cancel erasing, press { , then p . 4 Press w . 5 Press { to exit the program.
Caller ID 38 MENU SET CALLER ID Storing caller information ! Important: ● This feature is not available in the following cases. — The telephone number includes data other than numbers (i.e. : or #). — The caller information does not include a telephone number .
39 V oice Contact 1 Press NO while transmitting or receiving documents. Example: ● Y our unit will call the other party with a distinctive ring. ● When the other party answers, your unit will emit a distinctive ring. 2 T o start talking: — press NO , — lift the handset from the base unit, or — press ë on the handset .
T o redial the last number Press RS . ● If the line is busy , the unit will automatically redial the number up to 2 times. ● During redial, the following will be displayed. Display: WAITING REDIAL 40 Sending Faxes Sending a fax manually ! 1 Adjust the width of the document guides to the size of the document.
41 Sending Faxes Documents you can send ! 600 mm Minimum size 128 mm 128 mm Maximum size 216 mm Paper width 208 mm Effective scanning area 4 mm 4 mm 2 mm 2 mm Scanned area 216 mm Document weight Single sheet: 45 g /m 2 to 90 g /m 2 Multiple sheets: 60 g /m 2 to 75 g /m 2 Note: ● Remove clips, staples or other similar fasteners.
42 Sending Faxes Sending a fax using the directory ! 1 Adjust the width of the document guides to the size of the document. 2 Insert the document (up to 10 pages) F ACE DOWN until a single beep is heard and the unit grasps the document. Display: 3 If necessary , press + or - repeatedly to select the desired resolution (p.
43 Sending Faxes Broadcast transmission ! This feature is useful for sending the same document to selected parties (up to 20 items). First program the items, then see page 45 for transmission.
44 Sending Faxes Erasing a stored item in the broadcast memory 1 Press ) . ● Confirm that there are no documents in the document entrance. Display: 2 Press + or - until the following is displayed. 3 Press p . 4 Press # to select “DELETE”. 5 Press + or - until the desired item you want to erase is displayed.
45 Sending Faxes Sending the same document to pre-programmed parties 1 Insert the document F ACE DOWN. ● If necessary , press + or - repeatedly to select the desired resolution (p. 40). 2 Press ) . Display: 3 Press + or - until the following is displayed.
46 Receiving Faxes Setting the unit to receive faxes ! How you want the unit to receive calls Y ou have to set this. This is how the unit will operate. Y ou have a separate telephone line just for faxes. F AX ONL Y mode (p. 49) T urn AUT O ANSWER on by pressing PQ .
47 Receiving Faxes Other option Y ou plan to answer the calls yourself. TEL mode (p. 48) T urn AUTO ANSWER off by pressing PQ . ● The arrow ( ▼ ) is not shown on the right of the display . When receiving calls: Y ou have to answer all calls manually .
48 Receiving Faxes 1 When the unit rings, press NO or lift the handset and press ë to answer the call. 2 When: — document reception is required, — a fax calling tone (slow beep) is heard, or — no sound is heard, press j . Display: ● The unit will start fax reception.
49 Receiving Faxes SET AUTO ANSWER F AX ONL Y mode ! (all calls are received as faxes) 1 Set feature #77 to “F AX ONL Y” (p. 77). 2 If the arrow ( ▼ ) is not shown on the right of the display , turn it on by pressing PQ . Display: ! ON ● When receiving calls, the unit will automatically answer all calls and only receive fax documents.
50 Receiving Faxes TEL/F AX mode ! (receiving phone calls with ring signals and faxes without ring signals when you are near the unit) Note: ● The base unit will display the following when a call is received. Display: ● The ringer should be on (p.
51 Receiving Faxes When an extension telephone is connected TEL/F AX delayed ring setting The number of rings generated before the fax machine answers depends on the setting of feature #78 on page 77. The fax machine will not generate an audible ring during this time.
52 Receiving Faxes Pager call - when the unit receives a fax or ! voice message ! This feature allows your unit to call your pager when your unit receives a fax document or an incoming voice message. 1 Press p . Display: 2 Press # , then 70 . 3 Press + or - to select “ON”.
53 Receiving Faxes / Distinctive Ring This feature is only for use if you subscribe to a distinctive ring pattern service from your telephone company . For more information on the availability of this service in your area, please contact your telephone company before setting this feature on your unit.
54 Copying Making a copy ! The unit can make single or multiple copies (up to 50). 1 Adjust the width of the document guides to the size of the document. 2 Insert the document (up to 10 pages) F ACE DOWN until a single beep is heard and the unit grasps the document.
55 Copying Collated pages 4 3 2 1 4 3 2 1 Uncollated pages 1 1 2 2 3 3 4 4 T o collate multiple copies The unit can collate multiple copies in the same order as the original document pages. Example: Making two copies of a 4-page original document 1. Press ) 2 times after step 3 on page 54.
Setup 56 T AD/F AX mode ! (receiving phone calls and faxes automatically) Setting up the voice and fax message reception When T AD/F AX mode is set, the unit will work as a fax machine and/or answering device. If a fax tone is detected, the unit will automatically receive the fax.
Greeting 57 STOP RECORD Microphone AUTO ANSWER SET Note: ● Y ou can choose 60 seconds for your own T AD/F AX greeting message (feature #54 on page 75). — If you change to 60 seconds, we recommend that you tell the caller in your own T AD/F AX greeting message to press : 9 before starting fax transmission.
Greeting / Memo Message 58 1 Select the desired mode (T AD/F AX or TEL/F AX) for the greeting message you want to erase (feature #77 on page 77). 2 Press h 2 times. ● The display will show the following according to your selection in step 1. T AD/F AX mode: TEL/F AX mode: 3 Press w .
Incoming Messages 59 When the unit has recorded new voice messages: — the PLA Y MESSAGES indicator will flash, — the call counter will show the total number of recorded messages, and — slow beeps will sound if the message alert feature is activated (feature #42 on page 74).
Incoming Messages 60 1 Press ç . Example: ● The voice guide will tell you the number of new messages and they will be played automatically . ● T o repeat only the new messages: Press 4 . ● T o listen to all the messages: Press 5 . 2 Press ç to end the operation.
Remote Operation 61 Erases a specific message Erases all messages Changes to TEL mode T urns ON message transfer T urns OFF message transfer T urns ON pager call T urns OFF pager call Remote command The following operations can be performed from a remote location using a touch tone telephone.
Remote Operation 62 Skips the greeting message Repeats a message Skips a message Key Remote command 0 1 2 When there are no new messages Press 5 or wait for 4 seconds to listen to all the messages. When voice memory is full Erase some or all of the messages (p.
Remote Operation 63 Press 83 to turn ON the pager call. ■ T urning the pager call on or off Y ou must program a pager number beforehand (feature #70 on page 77). Press 84 to turn OFF the pager call. ● If a pager number is not programmed, you cannot turn this feature ON.
V oice Mailbox 64 How callers can leave you private messages ! 1 Call your unit from a remote touch tone telephone. ● The T AD/F AX greeting message will be played. 2 Press * and the desired mailbox number ( 1 or 2 ). ● A mailbox greeting message will be played.
65 V oice Mailbox Recording your own mailbox greeting messages ! The recording time is limited to 16 seconds for each mailbox. Suggested message: “This is (personal name). Please leave your name and message after the beep.” 1 Press p . Display: 2 For mailbox 1: Press # , then 55 .
66 V oice Mailbox 1 Press ) 2 times . Display: 2 Press + or - until the desired mailbox number is displayed. Example: / 3 Press LM . If you have programmed your own mailbox password, enter it. ● Only the new recorded messages will be played. ● If there are no new messages, the unit will play back all the recorded messages.
67 V oice Mailbox 1 Press ç . Example: 2 For mailbox 1: Press *1 . For mailbox 2: Press *2 . 3 Enter the mailbox password (default setting “555”). ● The voice guide will tell you the number of new messages and they will be played automatically .
68 Option Recording your own transfer greeting message ! The recording time is limited to 16 seconds. Suggested message: “This is a transferred message from (your name, business and/or telephone number). Please enter your remote ID for remote operation.
Features Summary 69 The unit provides various programming features. Program the desired settings by referring to the programming tables (p. 70–77). 1 Press p .
Feature & Display #01 Features Summary 70 Basic features ! Programming table Code Setting the date and time SET DATE & TIME PRESS SET mm/dd/yy hh:mm See page 17 for details. See page 18 for details. See page 20 for details. “ERROR”: The sending report will be printed only when fax transmission fails.
Feature & Display Features Summary 71 Code Settings How the unit operates #13 Setting the dialling mode (For Australian users only) If you cannot dial, change the setting depending on your telephone line service. DIALLING MODE MODE=TONE [±] TONE PULSE (The default setting is in bold type.
Feature & Display Features Summary 72 Advanced features ! How to set menu options Programming table Code #22 Setting the journal report to print automatically AUTO JOURNAL MODE=ON [±] ON OFF T o send a document: 1. Insert the document. 2. Follow steps 1 and 2 above.
Features Summary 73 Feature & Display ON OFF #31 Setting the Distinctive Ring pattern RING DETECTION MODE=OFF [±] See page 53 for details. Code Settings How the unit operates (The default setting is in bold type.) See pages 50 and 51 for details.
Feature & Display Features Summary 74 Code Settings How the unit operates #41 Changing the fax activation code If you use an extension telephone and wish to use it to receive a fax, activate this feature, and enter the code (p. 52). FAX ACTIVATION MODE=ON [±] ON / CODE= ? ? 9 OFF 1.
Feature & Display Features Summary 75 Code Settings How the unit operates 1. Follow steps 1 and 2 on page 74. 2. Enter a 3-digit number except a number using digits 0 or 7. 3. Press w . 4. Press p . #51 Setting the mailbox 1 password If you wish to prevent other users from retrieving messages, program a password for mailbox 1.
Feature & Display T ransfer greeting message (checking, recording or erasing) TRNS-GREETING CHECK [±] Setting the message transfer T o transfer a recorded incoming message to another telephone (p. 68). MESSAGE TRANS. MODE=OFF [±] See page 68 for details.
Feature & Display Features Summary 77 Code Settings How the unit operates (The default setting is in bold type.) See page 52 for details. #70 Calling your pager If you have a pager and wish to know when your unit receives a fax or an incoming message, activate this feature.
78 Error Messages Reports ! If your unit cannot send a fax, check the following: — the number you dialled is correct, — the other party’s machine is a facsimile. If the problem remains, correct it by following the communication message printed on the sending and journal reports (p.
79 Error Messages Display ! If the unit detects a problem, one or more of the following messages will appear on the display . Display message Cause & solution ● There is something wrong with the unit. Contact our service personnel. CALL SERVICE2 CALL SERVICE ● The document was not fed into the unit properly .
80 Error Messages Display message Cause & solution ● The document is jammed. Remove the jammed document (p. 87). ● Attempted to transmit a document longer than 600 mm. Press { to remove the document. Divide the document into two or more sheets and try again.
81 Operations When a function does not work, check here before requesting help ! I cannot make and receive calls. ● The power cord or telephone line cord is not connected. Check the connections (p. 16). ● If you used a splitter to connect the unit, remove the splitter and connect the unit to the wall jack directly .
82 Operations The unit beeps. ● Recording paper or ink film has run out. Press { to stop the beeps and install paper/ink film. Whenever I try to retrieve my voice mail messages, the retrieval is interrupted by the fax tone. ● Y ou are probably entering : 98 or : 99 to retrieve your messages.
83 Operations The handset beeps intermittently and/or the following is displayed. ● Charge the battery fully (p. 22). I charged the battery fully , but the following is still displayed: ● Clean the charge contacts and charge again (p. 22). ● It is time to replace the battery (p.
84 Operations Fax – receiving (cont.) Receiving mode The display shows the following, but faxes are not received. ● The incoming call is not a fax.
85 Operations The printing quality is poor . ● Some paper has instructions recommending which side to print on. T ry turning the paper over . ● Y ou may have used paper with a cotton and/or fibre content that is over 20%, such as letterhead or resume paper .
86 Jams Recording paper jam ! 1 Open the front cover by pulling up the centre part. If the unit does not eject any recording paper during fax reception or copying, the recording paper has jammed and the display will show the following. Display: __ PAPER 1 JAMMED 2 Push the back cover open button (green) on the right side of the unit.
87 Jams / Battery Replacing the handset battery ! Replace the battery with a new Panasonic rechargeable battery Model No. P-P510. See page 10 for accessory information. T o prevent memory loss, replace the battery within 3 minutes. 2 Disconnect the battery connector and remove the used battery .
88 Cleaning Centre part Document feeder rollers Rubber flap Glass Front cover Document feeder ! 1 Disconnect the power cord and the telephone line cord. 2 Open the front cover by pulling up the centre part. 3 Clean the document feeder rollers and rubber flap with a cloth moistened with isopropyl rubbing alcohol, and let all parts dry thoroughly .
89 Cleaning Thermal head Dotted area Centre part Back cover open lever (green) Front cover Back cover Back cover open button (green) OR Black sheets Thermal head Thermal head ! If dirty patterns or bl.
90 Printed Reports Reference lists and reports ! SET MENU STOP 1 Press p repeatedly until the following is displayed. Display: 2 Press ( or ) until the desired item is displayed. 3 Press w to start printing. ● T o stop printing, press { . ● After printing, the printed item will be displayed.
91 Specifications T echnical data about this product ! ■ Base unit Applicable lines: Public Switched T elephone Network Document size: Max. 216 mm in width / Max. 600 mm in length Effective scanning width: 208 mm Effective printing width: 202 mm T ransmission time*: Approx.
Specifications 92 ■ Paper specifications Recording paper size: A4: 210 mm x 297 mm Note : ● Do not use the following types of paper: — Paper with a cotton and/or fibre content that is over 20%, such as letterhead paper or paper used for resumes.
Index 93 Program index ! Advanced features (cont.) Code Feature name #36 Receiving reduction ............................ 73 #39 Display contrast .................................. 73 #41 Remote fax activation code .......... 52, 74 #42 Message alert .
Index 94 Index ! A Accessories . . . . . . . . . . . . . . . . . . .10 (A4 paper guide) . . . . . . . . . . . . .15 (Belt clip) . . . . . . . . . . . . . . . . . . .21 (Paper tray) . . . . . . . . . . . . . . . . .15 Advanced features . . . . . . . . .
Index 95 O Original mode (Feature #58) . . . . . . .76 Overseas mode (Feature #23) . . . . . .72 P Pager call (Feature #70) . . . . . . .52, 77 Power failure . . . . . . . . . . . . . . . . . . .85 Q Quick scan (Feature #34) . . .41, 54, 73 R Receive polling .
PFQX1652ZA WM1201ST0 Kyushu Matsushita Electric Co., Ltd. 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan.
An important point after buying a device Panasonic KX-FC175AL (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Panasonic KX-FC175AL yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Panasonic KX-FC175AL - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Panasonic KX-FC175AL you will learn all the available features of the product, as well as information on its operation. The information that you get Panasonic KX-FC175AL will certainly help you make a decision on the purchase.
If you already are a holder of Panasonic KX-FC175AL, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Panasonic KX-FC175AL.
However, one of the most important roles played by the user manual is to help in solving problems with Panasonic KX-FC175AL. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Panasonic KX-FC175AL along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
