Instruction/ maintenance manual of the product 5780 Oki
Go to page of 114
__ p T. 3 7 Option Guide P/N 59338802.
| OKIF AX 5 7 80/5980 2 Document Title and Part Number OKIF AX T .37 Option Guide P/N 59338802 Disclaimer Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. Oki Data assumes no responsibility for the results of errors or omissions beyond its control.
| T .37 Option Guide: English 3 Cont ents T .37 Internet Fax ................................................. 6 Overview ............................................................................... 6 Operation Overview (End User) .................
| OKIF AX 5 780/5980 4 Settings Stored on the Fax Machine ................................. 2 5 General Information ........................................................ 2 5 Accessing Settings .......................................................
| T .37 Option Guide: English 5 Network Scanner ................................................................. 8 6 Example .......................................................................... 8 6 How it W orks ................................
| OKIF AX 5 780/5980 6 T .3 7 Int ernet Fa x Overview T .37 Internet Fax is an easy-to-use feature that is difficult to explain. This overview has several sections to help you understand T .37 Internet Fax. · Operation Overview (End User) · Information Provided · Components of an Internet Fax · What Y our T .
| T .37 Option Guide: English 7 Operation Overview (End User) Information Provided The following items provide the information you will need to use your fax machine.
| OKIF AX 5 780/5980 8 Internet F ax T ransmission General Information T o send an Internet Fax message, you need a mail server from which to send e-mail. Please consult your network administrator about the settings listed below , which are required in order to make a connection to the mail server .
| T .37 Option Guide: English 9 SMTP Server Address / Name Enter the SMTP server name or IP Address. If entering the server ’ s IP Address, be sure to type the dots (full-stops) dividing the numbers. Example: 192.168.1.1 Y ou may enter a server name only if a DNS server has been configured.
| OKIF AX 5 780/5980 10 Internet Fax Reception General Information T o receive an Internet Fax message, you need a mail server for sending e-mail. Please consult your network administrator about the settings listed below , which are required in order to make a connection to the mail server .
| T .37 Option Guide: English 11 POP Server Address / Name Enter the POP server name or IP Address. When entering the server ’ s IP Address, be sure to enter the dots (full-stops) dividing the numbers. Example: 192.168.1.1 Y ou may enter a server name only if a DNS server has been configured.
| OKIF AX 5 780/5980 12 List of Settings User Function 80 Auto Tray Switch User Function 81 Paper Size Check User Function 82 LAN Print T .O. User Function 83 POP Interval User Function 84 Delete POP .
| T .37 Option Guide: English 13 Information Provided The following items provide the information you will need to use your fax machine. · User ’ s Guide · W arranty Document · Option Guide(s) · OKILAN 7100e+ User ’ s Guide · Software Utilities CD-ROM Each item is explained below .
| OKIF AX 5 780/5980 14 Option Guides The Option Guides provide the information unique to each option of the product series. ! One Option Guide covers four of the available options: Second Paper T ray.
| T .37 Option Guide: English 15 OKIL AN 7 100e+ User’s Guide The OKILAN 7100e+ User ’ s Guide provides the information about the network card used with this product series.
| OKIF AX 5 780/5980 16 Components of an Internet Fax A fax sent over the Internet has three components. · Header · e-mail (body text) · Attachment(s): TIFF or PDF Y our ability to receive, view , or print these components will vary according to the settings of different functions.
| T .37 Option Guide: English 17 What Y our T .3 7 Internet F ax Machine Can Do T .37 Internet Fax is a feature with many capabilities. This unit can · send and receive faxes via a Public Switched T .
| OKIF AX 5 780/5980 18 Helpful Hints (T .3 7) Y our fax machine has many features and capabilities that will help you · operate the machine · save money · save time “Help and Helpful Hints” in the User ’ s Guide summarizes the features and capabilities directly connected to saving money and time.
| T .37 Option Guide: English 19 Status of Server Internet Faxing is conducted over the Internet via network servers. If the servers are down, running slowly , or experiencing other problems, Internet Faxing will be adversely affected.
| OKIF AX 5 780/5980 20 Operation Overview Before the machine is used, three processes must be completed. · Installation · Setup · Customization ! Installation and setup requirements may vary from system to system.
| T .37 Option Guide: English 21 LAN T opolog ies and Operating Systems Listed below are the LAN topologies and operating systems supported by your fax machine. LAN 10base-T Ethernet 100base-TX Ethernet (Fast Ethernet) Operating systems supported by the printer driver: W indows 95 W indows NT 4.
| OKIF AX 5 780/5980 22 Set Up (on a Network) Identifying Current Settings When your fax machine is setup on a network, settings for the machine are located in two places.
| T .37 Option Guide: English 23 Settings Recorded on the Network Card There are two ways to print a report of the settings recorded on the network card.
| OKIF AX 5 780/5980 24 Using the Button on the Network Card ! Some Network Cards may not have a black button. If yours does not, refer to the previous section, “Using the Fax Machine’ s Menu.” 1 Press the black button on the network card for three seconds.
| T .37 Option Guide: English 25 Settings Stored on the Fax Machine General Information User Functions 80 to 98 are reserved for network settings. User Functions 80 to 82 are for network printing. User Functions 83 to 98 are for faxing using the Internet.
| OKIF AX 5 780/5980 26 List of User Functions (Network Settings) Explanations of each user function follow this list. User Function 80 Auto Tray Switch User Function 81 Paper Size Check User Function 82 LAN Print T .
| T .37 Option Guide: English 27 Auto T ray Switch User Function 80 Settings are: ON or OFF Default is: OFF . When Auto T ray Switch is set to ON, your fax machine will use paper from another tray when paper runs out in one tray . ! The optional second tray must be installed for this to function.
| OKIF AX 5 780/5980 28 LAN Print T .O. User Function 82 It is impossible to judge whether printing data is not being transmitted due to network delay or the end of the data stream.
| T .37 Option Guide: English 29 Delete POP Message User Function 84 Use this to determine how the received e-mails are deleted from the mail server . If this user function is set to OFF , received e-mails remain on the POP server until the Network Administrator deletes them.
| OKIF AX 5 780/5980 30 Time Between GMT User Function 85 GMT is G reenwich M ean T ime. Use this function to set the difference between your machine’ s local time and GMT .
| T .37 Option Guide: English 31 Header Print User Function 8 7 This function determines how the e-mail header is printed. T ext Print (User Function 86) must be ON for this setting (Header Print) to be valid. A vailable settings are: OFF , TYPE1, and TYPE2 OFF: Header does not print.
| OKIF AX 5 780/5980 32 Extra Fine Mode User Function 89 This function determines the scan resolution of the EX.FINE mode for Internet Faxing. A vailable settings are: 300 dpi or 600 dpi. The default setting is 300 dpi. ! If you want to use 600 dpi scan resolution, the OKI HRS600 (600 dpi TX) option (8 MB RAM) must be installed.
| T .37 Option Guide: English 33 Domain Name User Function 9 1 This function is only used when setting up your fax machine as a gateway for relay fax. This is also known as an off-ramp. This setting is required when forwarding e-mail received by SMTP to PSTN/ISDN.
| OKIF AX 5 780/5980 34 Return Receipt User Function 92 ! Some mail clients and Internet Fax products currently on the market cannot receive this MDN format correctly.
| T .37 Option Guide: English 35 ! The setting for User Function 92: Return Receipt does not affect the Error MDN message. An Error MDN will be returned to the sender if · a file other than the TIFF formats compatible with this Internet Fax is received and · User Function 73: ERR.
| OKIF AX 5 780/5980 36 Receipt Format User Function 93 This function determines the format of the Return Receipt Confirmation (MDN). A vailable settings are: T ext or MDN. TEXT : The format that might typically be displayed by a program such as Microsoft Outlook MDN: The format based on the RFC for MDN (Message Disposition Notification).
| T .37 Option Guide: English 37 GW Forward T ext User Function 96 This function determines if the text portion of an email is attached when Gateway Forwarding is used.
| OKIF AX 5 780/5980 38 Network Settings User Function 98 This function modifies these network settings. 1: IP ADDRESS 2: SUBNETMASK 3: DEF AUL T GA TEW A Y 4: SMTP SER VER NAME 5: POP SER VER NAME 6: POP USER ID 7: POP P ASSWORD 8: DNS P .SR V ADDRESS Domain Name Service Primary Server 9: DNS S .
| T .37 Option Guide: English 39 DHCP Server If you are working with a DHCP (Dynamic Host Configuration Protocol) server , the following items are set automatically . 1: IP ADDRESS 2: SUBNETMASK 3: DEF AUL T GA TEW A Y 8: DNS P .SR V ADDRESS Domain Name Service Primary Server 9: DNS S .
| OKIF AX 5 780/5980 40 Explanation of Settings 1: IP ADDRESS Sets the IP address. 2: SUBNETMASK Sets the subnet mask. 3: DEF AUL T GA TEW A Y Sets the default gateway address. 4: SMTP SERVER NAME Enter either the IP address or the host name of the SMTP mail server .
| T .37 Option Guide: English 41 5: POP SERVER NAME Enter either the IP address or the host name of the POP mail server . ! If the DNS name of the POP server does not work, try entering the IP address of the POP server . Restrictions · If DNS has been set, use the host name (e.
| OKIF AX 5 780/5980 42 7: POP P ASSWORD Enter the password registered on the POP3 server . If a password has already been entered, it is shown as XXXXXXXXXXXXXXXX (sixteen Xs). Restrictions · up to 16 characters may be entered. Y ou may use Latin letters, numbers and symbols.
| T .37 Option Guide: English 43 10: HOST NAME Enter the host name defined on this machine. Restrictions · up to 64 characters may be entered. Y ou may use Latin letters, numbers and symbols. T o enter symbols, use either one-touch key 20 or key “0” of the numeric ten-key pad.
| OKIF AX 5 780/5980 44 12: DSN (Delivery Status Notification) ! MDN vs. DSN MDN = Message Disposition Notification DSN = Delivery Status Notification MDN: you receive a confirmation that your message was received by the destination mail server .
| T .37 Option Guide: English 45 13: NIC INITIALIZE Resets the Network Card to its original factory settings. Y ou may also reset the card to factory settings by pressing and holding the button on the card (if your network card has a button). ! Make sure that you want to do this before proceeding.
| OKIF AX 5 780/5980 46 Changing Settings There are four ways to change the network settings for your machine. 1 menu of the machine 2 web page of the network card 3 OKIVIEW 32 (Adminmanager) 4 T elnet Some settings can be accessed with any method. Other settings are only accessed by one method.
| T .37 Option Guide: English 47 Settings Changed Only by Using the Web Page Printer Status Network Status Network Connection TCP/IP NetW a re NetBEUI EtherT alk SNMP Internet Fax SMTP Transmit SMTP R.
| OKIF AX 5 780/5980 48 Settings Changed Only by Using OKIVIEW 32 Status Name Location Network Protocols TCP/IP RAPP , BOOTP , DHCP IP Address, Subnet Mask, Default Gateway Primary DNS, Secondary DNS .
| T .37 Option Guide: English 49 Using the OKIL AN 7 1 00e+ Web P age Y ou can use the W eb page of the network card to change the network settings for your machine. See the OKILAN 7100e+ User ’ s Guide, “OKILAN Configuration, Using the OKILAN 7100e+ W eb Page.
| OKIF AX 5 780/5980 50 Changing Settings Using the Web Page Printer Status This is the main web access screen. Shows the message(s) currently displayed by your fax machine.
| T .37 Option Guide: English 51 POP3 Enables or disables the POP reception protocol. For normal operations, set this to Enable. SMTP Port Number Sets the SMTP protocol port number . Do not change this unless it is necessary . The default setting is 25.
| OKIF AX 5 780/5980 52 Using OKIVIEW 32 Use this tool to configure the Network Card on W indows95/98/NT4.0/2000/XP via the network. The settings available through OKIVIEW 32 are nearly the same as those accessible through the W eb page.
| T .37 Option Guide: English 53 When you start OKIVIEW 32, you will see a list of the Network Cards connected to the printers and facsimiles. Check the MAC addresses of the printers and facsimiles to identify the Network Card you want to configure. ! The Network Card Report provides the MAC address as explained earlier .
| OKIF AX 5 780/5980 54 General Set the password. TCP/IP Allows you to modify the settings listed below . a. Enable DHCP/BOOTP or RARP b . IP Address, Subnet mask and Default Gateway c. Enable Banner for FTP/LPR d. DNS settings NetW are Allows you to modify the NetW are server settings.
| T .37 Option Guide: English 55 T elnet Y our fax machine is T elnet capable. Y ou can use T elnet (via the network) to change the network settings for your machine. There are differences between what you see and what is described in the OKILAN 7100e+ User's Guide.
| OKIF AX 5 780/5980 56 Customization Programming e-mail Addresses Y ou can program (store) e-mail addresses into your machine, just as you do telephone numbers. Y ou can create a group of e-mail addresses, just as you can create a group of telephone numbers.
| T .37 Option Guide: English 57 1 Press Menu/Exit to enter the menu. 2 Press to select Location Program. Press Enter . 3 The cursor will be at Speed Dial . Press Enter . 4 Input the speed dial number you want to program, then press Enter . ! E-mail addresses can ONLY be programmed in Speed Dials 1 - 50 (5780) or 1 - 90 (5980).
| OKIF AX 5 780/5980 58 Confirming e-mail Address Programming If you want to check / verify an e-mail address you have programmed, print the T elephone Directory . See the User ’ s Guide, “Reports, T elephone Directory .” E-mail Address Restrictions · up to 64 characters may be entered.
| T .37 Option Guide: English 59 Using Internet Fax Sending a Document General Information Sending a document from the document feeder of the machine using the Internet Fax feature is very similar to sending a document using the Public Switched T elephone Network (PSTN / regular phone line).
| OKIF AX 5 780/5980 60 How to Send a Document 1 Load your documents. 2 Select the entry method. For more information on entry methods, refer to the User ’ s Guide, “Basic Faxing, Sending a Fax.” Entry methods are: · One-T ouch or Speed Dial · Search Y ou must know the first letter of the e-mail address to search for an e-mail address.
| T .37 Option Guide: English 61 Sending to a Pre-programmed E-mail Normally , when you send to a preprogrammed e-mail address, you load the document and select the appropriate one touch or speed dial key . However , other options are available. These options allow the machine to function like a typical email program.
| OKIF AX 5 780/5980 62 List of e-Mail Options 1 TO 2 CC 3 FROM 4 SUBJECT 5 SEND FILE FORMA T 6 SENDER ID(EMAIL) 7 RETURN RECEIPT 8 COMFIRM REPOR T 9 DISPLA Y (TO:) 10 DISPLA Y (CC:) 1 1 DISPLA Y (FROM:) Descriptions of e-Mail Options 1 TO Use this option to select a One-T ouch, Speed Dial, or Group.
| T .37 Option Guide: English 63 4 SUBJECT Use this option to enter a subject of up to 64 characters. 5 SEND FILE FORMA T Use this option to select the type of file your document will be converted to: TIFF or PDF .
| OKIF AX 5 780/5980 64 Sending to a Non-Programmed E-mail Also known as Numeric Keypad (W alk-up) e-mail faxing If you want to send an Internet Fax, but you do not want to program the e-mail address as a One-T ouch or Speed Dial, you must make sure that it is sent as an Internet Transmission.
| T .37 Option Guide: English 65 TIFF or PDF Format General Information When functioning as an Internet Fax, your machine converts scanned documents into a single TIFF or PDF format file and sends it by e-mail.
| OKIF AX 5 780/5980 66 T ext Attachment Y our machine attaches text to fax document e-mails. The attached text for TIFF-format faxes is different from the text for PDF-format faxes. When Sender ID is set to ON, and the Sender ID is already registered, the ‘from The Internet Facsimile’ becomes ‘from [Sender ID]’.
| T .37 Option Guide: English 67 Viewing TIFF Files T o view TIFF files, you must have a TIFF viewer installed on your PC. Microsoft W indows 95, 98, NT 4.
| OKIF AX 5 780/5980 68 Receiving Internet Faxes Y our machine can receive Internet Faxes two ways. · Automatic Reception · Manual Reception During automatic reception, your Internet Fax machine automatically connects to the server and receives mail at the time interval set in User Function 83, the POP INTER V AL TIME setting.
| T .37 Option Guide: English 69 Automatic Reception If your machine performs an automatic reception, but no messages (mail) are on the server , no record of the session is made. Single Message If one message is on the server , your machine receives the message and prints it.
| OKIF AX 5 780/5980 70 Receiving TIFF files Y our machine receives mail messages with TIFF attachments from the mail server and prints out the attached files. ! Y our machine CANNOT receive mail messages with PDF attachments! Restrictions TIFF Y our machine can print out TIFFs in the Full Mode, which covers the Simple Mode.
| T .37 Option Guide: English 71 Resolution Y our machine can receive files with the following resolutions. · 200 x 100 dpi · 200 x 200 dpi · 200 x 400 dpi · 300 x 300 dpi · 600 x 600 dpi ! The OKI HRS600 (600 dpi TX) option must be installed if you want to receive files with 600 x 600 dpi resolution.
| OKIF AX 5 780/5980 72 Receiving e-mails (Body T ext) A fax sent over the Internet has three components. · Header · e-mail (Body T ext) · TIFF attachment(s) The e-mail includes the T o, From, and Date information. It may include RE: (Subject) and body text (e-mail message).
| T .37 Option Guide: English 73 Gateway Services (Forwarding) There are four Gateway Services. 1 POP 2 Answer Mode 3 SMTP 4 Relay Each service is explained in the following sections. POP Gateway Forwarding Here are the steps for POP Gateway Forwarding.
| OKIF AX 5 780/5980 74 Example of POP Gateway Forwarding Set up 1 Press MENU/EXIT . 2 Press 95 on ten key pad 3 Enter GW SUBJECT (For example: SEND ) 4 Press Enter .
| T .37 Option Guide: English 75 Answer Mode Forwarding Here are the steps for Answer Mode Forwarding. 1 A telephone number or email address can be programmed as the forwarding location. ! Y ou can forward to a telephone number OR an e-mail address, but not both.
| OKIF AX 5 780/5980 76 SMTP General Information Use the format F AX=[telephone number}@{domain name} to indicate the forwarding number . The Internet Fax forwards the received TIFF file to the number given after “F AX=” by normal fax transmission.
| T .37 Option Guide: English 77 SMTP Mail Address Format The exact mail address format required for e-mail-to-fax forwarding varies from one network to another . Consult with your network administrator for the correct format to use. Example Host name intfax Domain name network.
| OKIF AX 5 780/5980 78 SMTP: How it Works 1 The client sends a message to the mail server using the address format F AX=123@fax.abc.com. A client can be a computer or an Internet Fax. 2 The mail server makes an enquiry to the DNS server about fax.abc.
| T .37 Option Guide: English 79 SMTP Mail Server Settings for E-mail-to-F AX Gateway Service The setting changes explained here can only be made by a network administrator . T o use gateway service 1 (e-mail-to-OKIF AX-to-G3 F AX), the mail server and the DNS server must be configured to forward e-mail to the your fax machine.
| OKIF AX 5 780/5980 80 SMTP DNS Server First, register your fax machine onto the DNS server . In this example, the settings for a type of DNS server called BIND run on UNIX are explained.
| T .37 Option Guide: English 81 Install the Fax Machine Now , install your fax machine on this network. Host name of the fax machine: fax.abc.com IP address of the fax machine: 192.168.1.105 Add a Record Add a record of the fax machine on the zone file of the DNS server (dns.
| OKIF AX 5 780/5980 82 SMTP Mail Server Most of the time, the DNS server configuration explained in the DNS Server section will allow you to use the e-mail-to- F AX relay service. The DNS server configuration is not always used. Some mail servers are configured to process all mail addressed to hosts belonging to their domain as mail to themselves.
| T .37 Option Guide: English 83 1 Insert the following strings to file sendmail.def. ……… ACCEPT_LOWER=yes ……… LOWER_MA TCH_STYLE=!lw-file ……… ! ACCEPT , etc. tells the server to receive mail to hosts located within its domain. LOWER, etc.
| OKIF AX 5 780/5980 84 SMTP Mail Forwarding Process 1 Client sends mail to mail server (T o: fax=123@fax.abc.com) 2 Mail server makes enquiry to DNS server regarding fax.
| T .37 Option Guide: English 85 Procedure 1 Create a personal mailbox as a relay mailbox. 2 Register a one-touch key , with an e-mail address assigned to it, in the relay mailbox. Any fax image sent to this Personal Box is then forwarded to the assigned e-mail address.
| OKIF AX 5 780/5980 86 Network Scanner Y our fax machine can be used as a network scanner . Remember the following when using your fax machine as a network scanner: · you can adjust the resolution o.
| T .37 Option Guide: English 87 Image Resolution The setting for User Function 89: Ex.Fine Mode adjusts the resolution of the scanned image. The resolution may be set between 300 and 600 dpi. ! The OKI HRS600 (600 dpi TX) option (8 MB of memory) must be installed to achieve 600 dpi scan resolution.
| OKIF AX 5 780/5980 88 Network Printing Printing Documents T o use your fax machine to print documents via the LAN, you need to install the appropriate software from the supplied CD-ROM and make the correct settings for your environment.
| T .37 Option Guide: English 89 Operating Systems NetW are Recommended procedure: 1 Install the printer driver . 2 Install the network card utility . 3 Configure the network card. The NetW are server has two modes. · printer server mode and · remote printer mode The Network Card supports either mode.
| OKIF AX 5 780/5980 90 Windows 95/98 Recommended procedure: 1 Install the printer driver . 2 Install the network card utility . 3 Install the Oki Print Monitor (LPR Utility). 4 Configure the network card. When printing directly from W indows 95/98, the Oki Print Monitor (LPR Utility) should be installed from the supplied CD-ROM.
| T .37 Option Guide: English 91 Other Operating Systems Other operating systems, such as Macintosh or UNIX, are not supported. Configuring from Network Utilities (also known as CD Setup Utilities) The network card configurations may be altered from a PC via the network, using the utilities on the CD-ROM.
| OKIF AX 5 780/5980 92 Configuration Network settings can be modified through the front panel (menu) of your fax machine via User Function 98: Network Settings. 1 Press Menu/Exit to enter the menu. 2 Press or to select Setup , press Enter . 3 Press or until LANOPTIONS appears on the display .
| T .37 Option Guide: English 93 Settings 1: IP ADDRESS Sets the IP address. 2: SUBNETMASK Sets the subnet mask. 3: DEF AUL T GA TEW A Y Sets the default gateway address. User Functions These three user functions are specific to Network Printing. · Auto Tray Switch (User Function 80) · Paper Size Check (User Function 81) · LAN Print T .
| OKIF AX 5 780/5980 94 Paper Size Check User Function 81 Settings are: ON or OFF Default is: ON. Set to ON If Paper Size Check is set to ON, an alarm displays when the paper size specified from the PC does not match the paper size specified for the tray of the fax machine.
| T .37 Option Guide: English 95 Banner Output Y our fax machine supports TEXT -style Banner of NetW are 3.x and NetW are 4.x. ! Only US-ASCII characters will print.
| OKIF AX 5 780/5980 96 Problem Solving There are two areas of Problem Solving. · End User · Network Administrator End User Option Board Error If your fax machine displays the message, OPTION BOARD ERROR, an error may have occurred at the interface between the fax machine and the network card.
| T .37 Option Guide: English 97 Network Administrator Service Codes When a communication error occurs, print the Activity Report. Use the report to find the service code for the error . There are two types of service codes. · SMTP · POP3 SMTP Error Codes Here is the format for SMTP communication service codes.
| OKIF AX 5 780/5980 98 List of SMTP Error Codes E001 T ext print When E001 occurs, the “Number of Pages” column in the Activity Report will be blank. E002 T ext received but not printed When E002 occurs, the “Number of Pages” column in the Activity Report will be blank.
| T .37 Option Guide: English 99 SMTP Protocol Error Codes The following are SMTP protocol error codes given in RFC821. RFC is an Internet “standards” term meaning “Request For Comment.” RFCs are documents that define standards or proposed standard-definitions for network and Internet operation.
| OKIF AX 5 780/5980 100 POP3 Communication Errors There are no standard error code definitions for the POP3 protocol. Here is the format for POP3 Communication Errors. F123 F = POP3 Communication Errors 123 = three-digit SMTP error code defined by RFC.
| T .37 Option Guide: English 101 F931 E-mail cannot be received (invalid TIFF) F932 E-mail cannot be received (other than invalid TIFF) F940 Memory full F941 No new mail found in manual reception F942 Command time-out F950 Server communication error F951 Cannot specify address.
| OKIF AX 5 780/5980 102 T ransmission T roubleshooting T ransmission fails; a communication error occurs. See if the server is down. Are the IP ADDRESS, SubNetMask and Default Gateway settings correc.
| T .37 Option Guide: English 103 Reception T roubleshooting Reception fails; a communication error occurs. Are the IP ADDRESS, SubNetMask and Default Gateway settings correct? Has the POP server been.
| OKIF AX 5 780/5980 104 The same mail prints repeatedly . Is the User Function 84: DELETE POP MSG set to TYPE2? Do not use other settings unless you receive mail on a PC as well as on your fax machine.
| T .37 Option Guide: English 105 PDF files are not received. PDF files cannot be received. PDF files can be sent. Y ou want a different format for the Return Receipt. T o receive a Return Receipt, your machine must make a Return Receipt request. Receipt Format determines the format of the Return Receipt.
| OKIF AX 5 780/5980 106 E-mail-to-F ax T roubleshooting SMTP I have sent data using the format “F AX=[telephone number]@[domain name], but it has not been delivered to the Internet Fax. Y ou may have set the domain name (the part after @) incorrectly .
| T .37 Option Guide: English 107 There is a Domain Discr epancy . V erify that the domain of the mail address of the sender is programmed in User Function 91: Domain Name (of the Internet Fax). Example: The mail address of the sender is: admin@fax.test.
| OKIF AX 5 780/5980 108 E-mail-to-F ax T roubleshooting POP There is a transmission err or . Confirm the service code. I sent an email, but it wasn’t forwarded. Only TIFF or TEXT files are forwarded. If User Function 96: GW Forward T ext is set to OFF , and the email contains only text, the email will not be forwarded.
| T .37 Option Guide: English 109 E-mail-to-F ax T roubleshooting General Received e-mails are not deleting from the server the way I want them to. Check the setting of User Function 84: Delete POP Message. This setting determines how the received e-mails are deleted from the mail server .
| OKIF AX 5 780/5980 110 The communication logs (records) for the messages received by my fax machine are not correct. Y our fax machine maintains a log of up to 50 communications. This log prevents repeat receptions of any messages that have already been read.
| T .37 Option Guide: English 111 When I scan documents, my fax machine sender ID is included. Check the setting for User Function 90: Sender ID (E-Mail). Make sure it is OFF . This function determines if the sender ID is included with images scanned by the Internet Fax.
| OKIF AX 5 780/5980 112 I’ve entered the DNS name of the SMTP server , but it doesn’t work. Try entering the IP address. I’ve changed the settings for the network card (User Function 98), but the changes are not being implemented.
| T .37 Option Guide: English 113 My fax machine stops receiving messages before they are completely received. Make sure that your machine has enough free memory to receive fax messages. Internet Faxes are received into memory . If too little memory is available, reception may be terminated before the complete message is received.
| OKIF AX 5 780/5980 114 Printing T roubleshooting I want to use my fax machine as a printer . When I try to install the printer driver on my Windows 2000 system, I get a warning message about authentication. Ignore this message if it appears. It will not cause any problems with the installation of the driver .
An important point after buying a device Oki 5780 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Oki 5780 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Oki 5780 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Oki 5780 you will learn all the available features of the product, as well as information on its operation. The information that you get Oki 5780 will certainly help you make a decision on the purchase.
If you already are a holder of Oki 5780, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Oki 5780.
However, one of the most important roles played by the user manual is to help in solving problems with Oki 5780. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Oki 5780 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
