Instruction/ maintenance manual of the product Voice Mail Nortel
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CallPilot . TM Release 2.0 Voice Mail User Guide.
2 Co n t e n t s Welco me to CallP ilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Work ing with Cal lPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Call Pilot keyp ad comma nds .
3 We l c o m e t o CallPilot CallPilo t fr om Nor tel Networks is an adv anc ed b usines s communic ations system that off ers e xcept iona l fle xi bility f o r managing y our m essaging needs . Y ou can work with CallPilo t from y our telephone or y our computer .
4 W o r king with CallPilot How to use this guide Thi s guid e e xplai ns in d etai l how to wor k wi th Ca llP ilot fr om the k e ypad of your touc ht one t el ep hone . If yo u w an t t o u s e a f eatur e o r service d es cribe d in th is g ui de b ut y ou can no t acce ss i t, che c k with y our ad m in is tr ator .
5 Ca llPilot keypad comma nds Message Options Login Message List Commands 1 Urgent On/ Off 2 3 Econom y On/Off 4 Private On/ Off 5 Acknowl- edge On/Off 6 Timed Deli very 7 Add Attachment 8 9 * Options.
6 Using st anda r d com ma nds Call Pil ot has m any standa rd co mmands th at ar e com mon to all feature s, so you don’t nee d a main menu. For e xample, Play is al wa ys 2 , Recor d i s al w a ys 5 , an d Help is alw a ys * . If y ou lear n these stan dard comma nds, you can us e all Ca llPi lot featur es wit hout me mori zing e v ery step .
7 Logging in to your ma ilbox T o log i n to your Cal lPilo t ma ilbox, you ne ed the CallP ilo t multim edia messa ging acce ss nu mb er , an d y our o wn mail bo x numb e r an d pass wor d. Y our a dmini strato r gives you the se numbe rs an d any othe r number s you need f or Call Pil ot features and ser v ices.
8 Ch a n g in g yo u r p as sw o rd When y ou log i n f or th e fir st ti me , y ou m u s t c hang e y ou r p as s word f rom th e o ne y ou were first assi gned. Afte r that, y ou can ch ange y our pass wo rd as often as requir ed. Y our admi ni s tr at or se ts th e mi ni m u m le ng th f or a p as s word .
9 Recor di ng gr e etings Y ou c an reco rd exter n al, int er na l, and t empo rar y greetin gs. Cal lers fro m out side your or ganizat ion hear your exter n al greet ing, caller s with in your or ganiza tio n hear your int er nal greet ing. If you don ’t reco rd an inte r nal gre eti ng, a ll cal lers hear y our exter nal gree ting.
10 Assig n ing a custom oper a tor Y ou ca n off er y our ca ll ers t he op tion of l ea ving a m es s ag e or sp ea king to o ne of y o ur assis tants or col leag ues . In y o ur g ree ting, tell c alle rs to pr ess z er o if t he y wis h to sp eak to t his pe rson in y our abse nce.
11 P laying your messages CallPi lo t le ts y ou kno w wh en y ou ha v e n e w messag es . Y our tele phone m a y ha v e a mes sage wa it ing l ig ht , o r y ou ma y hear a sp ec i al di al to ne wh en y o u p ic k up th e h a n d s e t.
12 Cha nging message speed Y ou can ch ange the spee d of a mess age w hile pla yi ng it. F o r e xam ple , if y our ca ller spok e v ery f ast, y ou ca n sl ow d o wn the m ess age . T o pla y a message slower or f aster Whil e y ou are pl a yi ng a m ess age , pre ss 2 1 to slow it down, or pr ess 2 3 to sp ee d it u p .
1 3 C alling the sender Y ou ca n pl ac e a c a ll to th e s e nd er of a m e ss ag e , i f Ca ll Pil ot can addr ess th e s en de r . T o call the sender 1 After lis tening to a message or while it is pla ying, pre ss 9 to c all the s ender . 2 Speak to the sen der or lea ve a message .
1 4 Forwar di ng a mes sage Y ou can f orward a me ssage to ano the r mailbox, to a dist ributi on li st, or t o a tel epho ne nu mb er . Y ou ca n al so reco rd an i ntr oduc tio n to th e o riginal m es s ag e . Y ou cann ot f orw a rd a mess age ma rk ed Priv ate.
1 5 C omposing a message T o compo se a mess age, you addre ss it fi rst, then re cord yo ur mes sage and send it. Y o u can ad dre s s a m es s ag e to on e or m o re pe op le or di st rib u tion li st s . Bef o re y ou sen d a mess age, you can e dit it an d add messag e optio ns.
1 6 A dd r e s s i ng a m e s s a ge Y o u c a n a d d r e s s y o ur m e ss a g e s t o l o c a l m a i l b o x e s a n d d i s t r i b u t i on l i s t s. For the required prefixes, press * for Help when addressing, or ask your administrator. Keep a record of these prefixes in Your CallPilot numbers , page 31.
17 Addr essing by na me Y ou can ente r an ad dress by spel lin g a per son’ s name o n your tele phon e ke ypad ins tead o f en ter ing a num ber . Y o u can u se n ame addr essi ng f o r add ress ing a messa ge, crea tin g a dis trib ution li st, e x pr e ss me ssag in g, an d thru -d ia li ng .
18 Adding message options Whe n you crea te a mes sage, you can in dicate that y o u want it ha ndle d in a speci al way . The messa ge opt ions ar e Urge nt, Econ omy , Pr ivate, Acknowled gmen t, an d Timed De liver y . A messag e can not be tagg ed bo th Urg ent and Ec onomy .
19 Adding message attachments T o add an a tta chment to a messa ge Y o u c a n at t a c h o n e o r m o re v o i c e m e s s a ges c u rre n t l y in your mailbox to your message b e f o r e s e n d i ng i t . Y o u c a n n ot a tt a c h a m e ss a ge ma r k e d Private.
20 Exp r es s mess aging Exp ress me ssagi ng is a fast wa y t o send a me ssag e to ano ther ma ilbox with out log ging in to y our o wn m ai lb o x to co m po se a nd se nd t he m es sa ge . Y ou ma y als o b e ab le to send a f ax b y e xpres s f ax mess aging.
2 1 Distribution li sts A di str ibution li st sav es you time w hen you send messag es to the sa me group of addre s se s . Y ou can c r ea te up to 9 9 per sonal di st ribu tio n list s , a nd rec o rd a nam e to ide ntify e ach li st. Ea ch per sonal d istr ibutio n list can co ntain u p to 20 0 ent rie s.
2 2 Remote Notifi cation Call Pil ot can no tify y ou of new mess ages a t a remot e tele phon e or page r . Instea d of cal ling in to your mailb o x to retr iev e your mess ages, you can specif y a number , day , and time f or Remot e N otifi ca ti on .
2 3 Remote Notifi cation (con tinue d) W orking in R e mote Notification setup The re are f our mai n setti ngs in Remote Not ificat ion : tel ephone or pa ger num ber , messa ge n oti fi ca tion ty pe , notif icat ion d a ys, an d not ifi c ati on ti m es .
2 4 Remote Notifi cation (con tinue d) Y ou can set on e number at which you will b e notif ied of new messag es on al l the days and times y ou specif y . T he remo te numb er you spe cify must be a number al lowed by CallPi lot. Ask y o ur ad mini str at or if y o u ca n use this n u mber f o r remo te not if icat ion.
2 5 Remote Notifi cation (con tinue d) T o cha nge your notification days (continued ) 1 In Remo te Notifica tion setu p change , press 5 when prompted f or notific ation da ys. Y ou can pre ss # to l eav e this set ting w ithout c hanging i t, or co ntinue .
26 When you ar e the caller When y ou are c al lin g an ot her pers on ’s Ca ll Pil ot m ai lb o x, y ou c an u se m an y of th e mess agin g command s desc rib ed in t his guid e. Y ou can also tell cal lers from outs ide your orga niza tio n how to use these comman ds.
27 Y our CallPilot number s Voice Mail ac c ess n u m b er: 398-8227 Express Messaging number: 398-2662 Name Dialing/Name Addressing prefix: 11 McGill Auto-Attendant number: 4400.
28 Document inf ormat ion C allPilot Multimedia Messaging Us er G uide Cop yr ight © 2002 Nor tel Networks, All Rights Reser ved Inf or ma tion is sub ject to change without notice . Nor tel Networks reser v es the right to make changes in design or components as progress in eng ineering and manufacturing may warr ant.
An important point after buying a device Nortel Voice Mail (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Nortel Voice Mail yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Nortel Voice Mail - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Nortel Voice Mail you will learn all the available features of the product, as well as information on its operation. The information that you get Nortel Voice Mail will certainly help you make a decision on the purchase.
If you already are a holder of Nortel Voice Mail, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Nortel Voice Mail.
However, one of the most important roles played by the user manual is to help in solving problems with Nortel Voice Mail. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Nortel Voice Mail along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
