Instruction/ maintenance manual of the product NN10300-020 Nortel
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Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) Release: (I)SN10 Document Revision: 02.03 www.nortel.com NN10300-020 ..
Carrier VoIP Release: (I)SN10 Publication: NN10300-020 Document status: Standard Document release date: 7 March 2008 Copyright © 2007, 2008 Nortel Networks All Rights Reserved. Sourced in Canada, the United States of America, and the United Kingdom This document is protected by copyright laws and international treaties.
3 . Contents New in this release 7 Features 7 Softkey Enhancement 7 Other changes 7 Overview 9 IP Phone terminal description 10 Touch panel description 11 Application area 11 Tools area 13 Calibration.
4 TFTP upgrade 21 Preferences 21 How to use the navigation keys 21 Connecting the IP Phone to the LAN 23 Logging on 25 Logging off 27 Maintaining the touch panel 29 Calibrating the touch panel 29 Clea.
5 Adjusting the contrast and brightness of the display 53 Using the Feature menu 55 Using the Assign menu 55 Defining the key type 56 Assigning a directory entry to a feature key 57 Enabling or disabl.
6 Using the Outbox 85 Accessing the Outbox 85 Viewing Outbox call information 86 Storing a number from the Outbox 86 Using the Outbox to make a call 87 Resetting the Outbox 87 Adjusting the sleep time.
7 . New in this release The following sections detail what is new in Nortel IP Phone 2007 User Guide (CICM), (NN10300-020) for release (I)SN10. • “Features” (page 7) • “Other changes” (pag.
8 New in this release Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
9 . Overview The IP Phone 2007 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. When you are logged on to the system, the handset and keypad of the IP Phone 2007 operate in the same way as a standard Meridian Business Set (MBS) telephone.
10 Overview IP Phone terminal description The IP Phone 2007 offers these features: • five light-emitting diode (LED) indicator lamps — message waiting lamp — mute lamp — headset lamp — hands.
Touch panel description 11 • upgradeable firmware • wideband audio support Touch panel description Point-and-click operations are performed using the touch panel. The touch panel is used with the graphical user interface (GUI) to present soft keys directly on the display.
12 Overview Figure 2 Touch panel application area This table lists the components of the touch panel application area. Table 1 Touch panel application area Component Description Programmable line DN/feature keys Maximum of 14 feature keys available, but only 6 appear at a time.
Touch panel description 13 Table 1 Touch panel application area (cont’d.) Component Description Four soft keys Softkey labels are context sensitive. Softkeys can be configured to support features.
14 Overview Table 2 Touch panel tools area Components Description Tools Provides access to the tools used on the terminal. Primary application Shows you the primary graphical external application, as configured by the administrator, for example My CallPilot.
Terminal indicators 15 Touch screen maintenance The touch screen will need occasional cleaning. CAUTION Do not use any liquids or powders on the telephone. Using anything other than a soft, dry cloth can contaminate telephone components and cause premature failure.
16 Overview Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks ..
17 . IP Phone 2007 menu systems After you successfully log on, the menu systems are active and available. An up or down arrow indicates the navigation key to press to scroll to the next item. Labels appear on the soft keys, in response to items selected on the screen.
18 IP Phone 2007 menu systems Feature Use the Feature menu to access these submenus: Assign Use the Assign menu to: • define the key type • enable and disable AutoScroll • enable and disable the Inbox feature See “Using the Assign menu” (page 55) .
Main menu 19 See “Using the Time menu” (page 65) . User Use the User menu to: • view your username • view your login type • enable or disable auto login feature • change your password See “Using the User menu” (page 69) .
20 IP Phone 2007 menu systems Menu hierarchy Tools menu The tools menu provides access to these options. If password protection is enabled the system prompts you for a password when you open the Tools menu. See Figure 3 "Touch panel tools area" (page 13) for location of the Tools key.
How to use the navigation keys 21 Contrast and brightness Use the Contrast and Brightness option to adjust these levels of the display, and to reset the sleep timer. To extend the life of the touch panel display, the IP Phone uses a sleep timer, which turns off the backlight when the preset time elapses.
22 IP Phone 2007 menu systems Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
23 . Connecting the IP Phone to the LAN Follow this procedure to connect the terminal to the Local Area Network (LAN), and to a power source. CAUTION Risk of equipment damage Do not plug the IP Phone into a regular telephone jack. This causes severe damage to the terminal.
24 Connecting the IP Phone to the LAN Procedure job aid Figure 4 IP Phone connectors Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.
25 . Logging on This section describes how to log on to the network. If the Centrex IP Client Manager (CICM) is set up as part of a group of CICMs, you can choose which CICM to connect to. After you select a gateway, the terminal directs itself at that CICM and the Username screen appears.
26 Logging on 7 Press Ok . You are logged on and the Menu screen appears. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
27 . Logging off Follow this procedure to log off from the network. Step Action 1 From the touch panel, select Logoff . 2 Press Ok . A confirmation screen appears. 3 Confirm the action. You are logged off from the network. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.
28 Logging off Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks ..
29 . Maintaining the touch panel Follow these procedures to maintain the touch panel. Navigation • “Calibrating the touch panel” (page 29) • “Cleaning the touch panel” (page 30) Calibrating the touch panel Follow this procedure to calibrate the touch panel.
30 Maintaining the touch panel You will exit to the main display. • If the calibration is incorrect and you want to try again, press Yes . Repeat step 3. --End-- Cleaning the touch panel Follow this procedure to clean the touch panel. CAUTION Do not use any liquids or powders on the telephone.
31 . Making calls Follow one of these procedures to make a call. Navigation • “Making a call using off-hook dialing” (page 31) • “Making a call using handsfree dialing” (page 31) • “Ma.
32 Making calls A line is selected and you hear a dial tone. 2 Use the dialpad to enter the number. 3 When the call is answered, begin speaking. 4 For privacy, lift the handset. 5 To return to handsfree mode, press the Handsfree key and place the handset in the cradle.
Editing a predialed number 33 2 Use the dialpad to enter the new number. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
34 Making calls Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks ..
35 . Answering calls Follow these procedures to answer calls. Incoming calls cause the telephone to sound and the message indicator lamp to flash. See Figure 1 "IP Phone 2007 components" (page 9) for the location of the keys. Answering a call Follow this procedure to answer a call.
36 Answering calls The call is answered. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
37 . Ending a call Follow this procedure to terminate an active call. The goodbye key is useful for dropping out of a conference call or exiting voice mail. See Figure 1 "IP Phone 2007 components" (page 9) for the location of the key. Action Perform one or these actions.
38 Ending a call Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks ..
39 . While on an active call Follow these procedures to put a call on hold, transfer a call, use the mute key, and use the conference call feature. See Figure 1 "IP Phone 2007 components" (page 9) for the location of the keys.
40 While on an active call Step Action 1 On the screen, touch the key to which the Transfer feature is assigned. The call is put on hold and a dial tone sounds. On the display, an indicator flashes beside the line on which the call is held. 2 Use the dialpad to enter the number to which to transfer the call.
Using the mute feature 41 Using the mute feature Muting prevents the transmission of sounds through the microphone. Follow this procedure to use the mute feature. Step Action 1 During a call, press the Mute key. A red light is turned on to indicate the feature is enabled.
42 While on an active call Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
43 . Using call forward Follow this procedure to forward calls to another IP Phone when you are away from your desk. Step Action 1 To activate call forward without lifting the handset, on the screen, touch the key to which the Forward feature is assigned.
44 Using call forward Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
45 . Navigating the menu system Follow the procedures in this section to access and use the menu system. You can select menu items using shortcut keys. The shortcut key is the number on the dialpad that corresponds to the number of the menu item. Only items numbered 0 through 9 have a shortcut key.
46 Navigating the menu system Navigating the Audio menu If you have permission to change the default volume on the handset, headset, and handsfree speaker, the audio item appears in the main menu. If you do not have this permission, audio profile appears instead.
Navigating the User menu 47 Navigating the Time menu Follow this procedure to navigate the Time menu. Use this menu to configure the formats used by the display to show the time and date. Step Action 1 From the main menu, select and open Time . The Time menu opens.
48 Navigating the menu system See “Changing your password” (page 71) . --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
49 . Using the Audio menu Follow these procedures to view and edit your audio settings. Your system administrator must grant you permission to edit your audio settings.
50 Using the Audio menu 2 If you have permission, and want to edit you audio profile, press Ok . A list of available profiles appears. 3 Select the profile you want.
Resetting a default volume 51 8 You may also press Play to hear the volume level of the Ringer or Buzzer volume settings. 9 Also included in the menu for default volumes is the Help option. --End-- Viewing and editing the dialpad feedback Follow this procedure to view and edit the dialpad feedback.
52 Using the Audio menu Selecting a ring tone Follow this procedure to select a ring tone. You can listen to a ring tone before you select it, through the Play and Stop options. Prerequisites The system administrator must grant you permission to change your ring tone.
53 . Adjusting the contrast and brightness of the display Follow this procedure to adjust the contrast level of the display. Step Action 1 Open the Tools menu.
54 Adjusting the contrast and brightness of the display The current contrast level is saved and you return to the previous screen. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
55 . Using the Feature menu Follow these procedures to use the Feature menu. When you access the Features menu, a numbered list of the features provisioned on each key is displayed. The number displayed indicates the key to which the feature is assigned to your line on the Communication Server 2000 (CS2K).
56 Using the Feature menu Step Action 1 From the main menu, open the Feature menu. 2 On the terminal, select the key that you want to assign to a different feature. 3 From the Feature menu, select and open Assign . 4 Press Ok . The Assign menu opens. --End-- Defining the key type Follow this procedure to define the key type.
Using the Assign menu 57 The key type is changed and a check mark appears beside the selection. 7 To assign a directory entry to a Local key, see “Assigning a directory entry to a feature key” (page 57) . --End-- Assigning a directory entry to a feature key Follow this procedure to assign a directory entry to a feature.
58 Using the Feature menu Step Action 1 From the main menu, open the Feature menu. 2 From the Feature menu, select and open Assign . The Assign menu opens. 3 From the Assign menu, select AutoScroll . 4 Press Ok . The AutoScroll screen appears. 5 Perform one of these actions.
Using the Options menu 59 Labeling a feature key Follow this procedure to change the label associated with a feature. Text entries are made using the on-screen keyboard or the dialpad. See “Using the on-screen keyboard to enter text” (page 95) or “Using the dialpad to enter text” (page 97) .
60 Using the Feature menu such as Call Forward and Make Set Busy, (which can only be activated while the user’s line is idle). Conversely, displaying either of these features against a key while the user is active in a call is not necessary.
Using the Options menu 61 3 From the Options menu, select and open Default Feature . The Default Features screen appears, showing a list of DN keys. 4 Scroll through the list to select the key that you want to assign as your default line key. 5 Press Ok .
62 Using the Feature menu Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
63 . Selecting the language Follow this procedure to select your language preference. Step Action 1 From the main menu, select and open Language A list of available languages appears. 2 Scroll through the list and select your preferred language. 3 Press Ok .
64 Selecting the language Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
65 . Using the Time menu Follow procedures in this section to configure time and date formats. Navigation • “Setting the time zone” (page 65) • “Enabling Daylight Saving Time” (page 65) .
66 Using the Time menu Step Action 1 From the main menu, open the Time menu. 2 From the Time menu, select and open Daylight Saving . The Daylight Saving screen appears. The word Off appears with a check mark beside it, to indicate that the feature is disabled.
Setting the date format 67 Step Action 1 From the main menu, open the Time menu. 2 From the Time menu, select and open Time Format . The Time Format screen appears. 3 Scroll through the Time Format options to select the format you want. A check mark appears beside the format currently in use.
68 Using the Time menu Resetting the default time Follow this procedure to reset the terminal to the default time. Step Action 1 From the main menu, open the Time menu. 2 Form the Time menu, select and open Reset . A confirmation screen appears. 3 Confirm the action.
69 . Using the User menu Follow procedures in this section to view and edit your User profile. Navigation • “Viewing your username” (page 69) • “Viewing your login type” (page 69) • “V.
70 Using the User menu Step Action 1 From the main menu, open the User menu. 2 From the User menu, select and open Login Type . If Unique is enabled, Ok appears above the far left soft key. --End-- Viewing, disabling, or enabling the auto login feature Any maintenance activity, for example a firmware upgrade, forces a log off from the network.
Changing your password 71 Changing your password Follow this procedure to change your password. Text entries are made using the on-screen keyboard or the dialpad. See “Using the on-screen keyboard to enter text” (page 95) or “Using the dialpad to enter text” (page 97) .
72 Using the User menu Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
73 . Testing the local mode The Diagnostics menu is used by an administrator for registering the terminal with a Survivable Remote Gateway. Follow this procedure to test the local mode. Step Action 1 From the main menu, open the Diagnostics menu. 2 From the Diagnostics menu, select and open Test Local Mode .
74 Testing the local mode Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
75 . Performing a firmware upgrade If a firmware upgrade for the IP Phone is available, the system prompts you to upgrade when you log on. If the firmware level is between the minimum and maximum level set by the administrator, Yes and No options appear on the soft keys.
76 Performing a firmware upgrade Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
77 . Using the directory Follow procedures in this section to use the directory feature. Navigation • “Adding or editing a directory entry” (page 77) • “Deleting an entry from the directory.
78 Using the directory b Enter the number. c Press Ok . The number is entered in the directory, and you return to the New Entry menu. 5 To add or edit the surname, perform these steps: a From the New Entry menu, select and open Surname . b Enter the surname.
Making a call using the directory 79 4 Press the down navigation key until the Delete option appears. 5 Press Ok . A confirmation screen appears. 6 Press Ok and then press Yes to confirm the action. --End-- Making a call using the directory Follow this procedure to make a call from within the directory.
80 Using the directory Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
81 . Using the Inbox Follow these procedure to use the Inbox. The IP Phone 2007 has a dedicated fixed key for the Inbox. The system logs the incoming key number, time and date, as well as the display shown on the IP Phone at the time of the incoming call.
82 Using the Inbox Accessing the Inbox Follow this procedure to access and use the Inbox. Step Action 1 Press the Inbox key. The Inbox screen appears, showing a list of the 10 most recent incoming calls. 2 Select an item from the list and press Ok . 3 Perform one of these actions: • Select Dial to call the number.
Resetting the Inbox 83 The Inbox screen appears, showing a list of the 10 most recent incoming calls. 2 Select a number from the list. 3 Press Ok . The Dial screen appears. 4 Press the down navigation key to select Store . The directory submenu opens.
84 Using the Inbox 2 From the History menu, select Reset Inbox . 3 Press Ok . The calls in the Inbox are deleted. You return to the previous menu. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
85 . Using the Outbox Follow the procedures in this section to use the Outbox feature. The IP Phone 2007 has a dedicated fixed key for the Outbox. Information about outgoing calls is stored in the Outbox. The system logs the outgoing key number, time, and date.
86 Using the Outbox Step Action 1 Press the Outbox key. The Outbox screen appears, showing a list of the 10 most recent outgoing calls. 2 Select an item from the list and press Ok . 3 Perform one of these actions: • Select Dial , to call the number.
Resetting the Outbox 87 3 Press Ok . A list of options appears. 4 Press the down navigation key to select Store . The directory submenu appears. 5 See “Adding or editing a directory entry” (page 77) . --End-- Using the Outbox to make a call Follow this procedure to make a call from within the Outbox.
88 Using the Outbox Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
89 . Adjusting the sleep timer Follow this procedure to reset the sleep timer. To extend the life of the touch panel display, the IP Phone uses a sleep timer, which turns off the backlight when the preset time elapses. Selecting a sleep time of never reduces the life span of the display screen.
90 Adjusting the sleep timer The time increases or decreases each time you press the key. 4 Continue to press the Up or Down key until the time you want appears in the display. 5 Press Exit to return to the main display. The sleep timer is reset. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.
91 . Using the Preferences tool Follow this procedure to change the look of the dedicated feature keys. The preferences tool allows you to: • change a default label to an icon • change an icon to a default label • define your own label Step Action 1 Open the Tools menu.
92 Using the Preferences tool 8 Perform one of these actions: • To save the changes, press Apply . A saving in progress message will appear, followed by a saving is complete message. • To quit without saving the changes, press Exit . The system prompts you to save the changes.
Procedure job aid 93 Procedure job aid Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
94 Using the Preferences tool Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
95 . Using the on-screen keyboard to enter text Follow this procedure to use the on-screen keyboard to enter text. You may also use the dialpad to enter text. See “Using the dialpad to enter text” (page 97) . See Figure 1 "IP Phone 2007 components" (page 9) for the location of the keyboard icon.
96 Using the on-screen keyboard to enter text Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
97 . Using the dialpad to enter text Follow this procedure to use the dialpad to enter text. You may also use the on-screen keyboard to enter text. See “Using the on-screen keyboard to enter text” (page 95) . On the dialpad, keys numbered 2 through 9 each have three letters associated with them.
98 Using the dialpad to enter text Figure 5 Procedure job aid Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
99 . Access Code summary Contact your system administrator for a list of features available on your IP Phone, and the corresponding Access Codes. Use Table 1 to keep track of the feature Access Codes. Feature Access Code Feature Access Code Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.
100 Access Code summary Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .
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Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) Copyright © 2007, 2008 Nortel Networks All Rights Reserved. Release: (I)SN10 Publication: NN10300-020 Document status: Standard Document revision: 02.03 Document release date: 7 March 2008 To provide feedback or to report a problem in this document, go to www.
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