Instruction/ maintenance manual of the product Voice Mail Nortel Networks
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CallPilot . TM Release 2.0 Voice Mail User Guide.
2 Con t e n t s Welcome t o CallP ilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Working with CallP ilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 CallPi lot keypad c omma nds .
3 We l c o m e t o CallPilot CallPilo t from Nor tel Networks is an adv anced b usines s communic ati ons system that off er s e x ceptiona l fl e xibi li ty f or managing y our messagi ng needs. Y ou can work with CallPilo t f rom y our telephone or y our computer .
4 W orking w ith CallPilo t How to use thi s guide This guide expl ains in det ail h ow to work with Cal lPilot from t he keypad of your toucht one tel ep hon e . If y ou w ant t o u s e a f eature o r s ervice d es cribe d in th is g ui de but y o u c an no t ac ce ss i t, che c k w it h y our adm in is tr a tor .
5 CallPi lot keypad comma nds Message Options Login Message List Commands 1 Urgent On/O ff 2 3 Economy On/Off 4 Private On/O ff 5 Acknowl- edge On/Off 6 Timed Delivery 7 Add Attachment 8 9 * Options H.
6 Using sta nda r d comma nds Call Pilot has many st anda rd comma nds th at are common to all features, so you don ’t need a ma in menu . For e xample, Play is always 2 , Rec or d i s al w a ys 5 , and Hel p is alw a ys * . If y ou lear n these st anda rd co mmands, you ca n use al l Call Pilo t features witho ut me morizi ng e very step .
7 Logging in to your mailb ox T o lo g in to your C allPi lot mail box, you need t he Cal lPi lot mu ltimed ia me ssagi ng a ccess nu mb er , an d y our ow n ma il bo x nu mb er an d pa ss word. Y our admi nistra tor gives you these num ber s and any ot her numb ers you ne ed for Call Pilot features and ser vic es.
8 Chan gi n g yo u r pa s sw ord When y ou l og i n f or the fir st ti me , y o u mu s t c ha ng e y our p as s word fr o m th e one y ou were first assign ed. Afte r that, y ou can ch ange y our pass word as oft en as requi red. Y our admini s tr ator se ts th e mi ni mu m le ng th f or a p ass word.
9 Recor ding greetings Y ou can re cord exter nal, in ter nal, an d tem porar y greet ings. C alle rs from ou tsid e your orga nizat ion hear your exter nal greetin g, ca ller s with in your org aniza tion he ar your inter nal greeti ng. If you don’t reco rd an inter nal gre eti ng, a ll cal lers hear your extern al greet ing.
10 Assigning a custom oper a tor Y o u ca n off er y o ur ca ll ers t he op ti on of lea vin g a m es s ag e or spea ki ng to o ne of y our assis tants or colle ague s . In y our g reeti ng, tel l cal lers to pr ess z er o if the y wish to spea k to thi s per son in your abse nce.
11 Pla ying your messages CallPilo t le ts y ou k no w wh en y ou ha ve ne w messages . Y our tele pho ne m a y hav e a messa ge w ait in g l ig ht , or y ou ma y h ear a sp eci al di al to ne w h en y o u p ic k up the h a n d s e t.
12 Cha nging message speed Y o u can ch ange the spee d of a mess age w hile pla yi ng it. F o r e xam ple , if y our ca ller spok e very f as t , y ou c a n s l o w d o wn t he m es s age . T o pla y a message slo wer or f aster While y o u are pla ying a mes sag e, pres s 2 1 to slow it down, or pre ss 2 3 to sp eed i t up .
1 3 Ca lling the sender Y o u ca n pl ac e a c a ll to th e s e nd er of a me ss ag e , if Ca ll Pil ot c an ad dr ess th e s en de r . T o call the sender 1 After listen ing to a m essage or w hile it is pla ying, press 9 to call th e sender . 2 Speak to th e sender or lea v e a mes sage.
1 4 Forwar ding a mes sage Y ou can forward a me ssage to anot her ma ilbox, to a di str ibution list , or to a t elep hone numb er . Y ou can al so re co rd an i ntr od uc tio n to th e o rigin al mes s ag e . Y ou cann ot f orw ar d a mess age ma rke d Priv at e.
1 5 C omposing a message T o co mpose a m essag e, you ad dress it f irs t, th en r ecord your messa ge a nd se nd it . Y ou can ad dre ss a m ess ag e to on e o r m o re peop le or di st ribu ti on li st s . Be f ore you s en d a mess age, you can edi t it and a dd mes sage o ptio ns.
1 6 A dd r e s s i ng a m e s s a ge Y o u c a n a d d r e s s y o ur m e ss a g e s t o l o c a l m a i l b o x e s a n d d i s t r i b u t i on l i s t s. For the required prefixes, press * for Help when addressing, or ask your administrator. Keep a record of these prefixes in Your CallPilot numbers , page 31.
17 Addr essing by na me Y ou can ent er a n addre ss by spelli ng a pe rso n’s na me on your te leph one keypad inste ad o f ent er ing a numbe r . Y ou can u se n ame addres sing for addr essin g a me ssage, crea tin g a d is trib ution li st, e xpress m e ss ag in g, and thru-d ia li ng.
18 Adding message options When you c reate a messag e, you can indi cate that you want it hand led in a sp ecial way . The mes sage opti ons ar e Urge nt, Ec onomy , Pr ivate, Acknowled gmen t, and T imed Deli ver y . A messag e can not be tagg ed bo th Urg ent and Ec onomy .
19 Adding message attachments T o add an a ttachment to a message Y o u c a n at t a c h o n e o r m o re v o i c e m e s s a ges c u rre n t l y in your mailbox to your message b e f o r e s e n d i ng i t . Y o u c a n n ot a tt a c h a m e ss a ge ma r k e d Private.
20 Express messagi ng Expr ess messa ging is a fast way to send a mess age to a nother mail box without l oggi ng in to y our own m ai lb o x to com po se a nd se nd the m es sa ge . Y ou ma y al s o b e ab le to send a fa x by e xpre ss f ax messag ing.
2 1 Distribution lists A dist ributi on li st saves you time when you se nd mess ages to the sa me grou p of addres se s . Y ou c an c rea te up to 9 9 per so na l di st rib u tion li st s , a nd rec o rd a n am e to ident ify e ach li st. Ea ch perso nal d istr ibutio n list ca n cont ain u p to 200 en tr ies.
2 2 Remote Notification Call Pilot can no tify you of new me ssag es at a re mote tel eph one or pa ger. Instead of calli ng in to your mailb ox to retrieve your messages, you can specif y a number, day , and time f or Remote N oti fi ca ti on . Y ou can c ha ng e t he se s et tin gs e as il y , and t urn Remote Noti fica tion on or off as need ed.
2 3 Remote Notification (c onti nued ) W or king in Remote Notification setup Ther e are f our main se tti ngs in Remote Notif icat ion: t elep hone or page r numbe r , messa ge n oti fi ca ti on ty pe , notificat io n d a ys, an d n otifi c ati on ti m es .
2 4 Remote Notification (c onti nued ) Y ou can set one numb er at whi ch you wil l be no tifie d of new mess ages o n all the days and ti mes you spec ify . The re mote number you specify must be a numb er allowe d by CallPilo t. Ask y our ad mini str ator i f y ou c an u se th is n umb er f o r remo te not ific atio n.
2 5 Remote Notification (c onti nued ) T o cha nge your notification days (continued) 1 In Remote No tificatio n setup c hange , press 5 wh en prompt ed f or noti fication da ys . Y ou can pre ss # to l eav e this settin g withou t changin g it, or contin ue.
26 When you ar e the caller When y o u a re c al lin g an ot her pe rs on ’s C a ll Pil ot m ai lb o x, y ou can use man y of the messag ing co mmand s descr ib ed in thi s guid e. Y ou can also tel l cal lers fro m outs ide your orga niza tion how to use these com mands.
27 Y our CallPilot number s Voice Mail ac c ess n u m b er: 398-8227 Express Messaging number: 398-2662 Name Dialing/Name Addressing prefix: 11 McGill Auto-Attendant number: 4400.
28 Document inf orma tion CallPilot Multimedia Messaging User Gui de Copyright © 2002 Nortel Networks, All Rights Reserved Inf or ma tion is subject to change without notice . Nor tel Networ ks reser ves the right to make changes in design or components as progress in engineer ing and manufacturing may warrant.
An important point after buying a device Nortel Networks Voice Mail (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Nortel Networks Voice Mail yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Nortel Networks Voice Mail - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Nortel Networks Voice Mail you will learn all the available features of the product, as well as information on its operation. The information that you get Nortel Networks Voice Mail will certainly help you make a decision on the purchase.
If you already are a holder of Nortel Networks Voice Mail, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Nortel Networks Voice Mail.
However, one of the most important roles played by the user manual is to help in solving problems with Nortel Networks Voice Mail. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Nortel Networks Voice Mail along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
