Instruction/ maintenance manual of the product SL-100 Nortel Networks
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Nor tel Knowledge Netw ork Enterpr ise V oice Solutions Customer Documentation Meridian Digital T elephones Meridian SL -100 M3905 Call Cen ter User Guide.
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3 Table of c ontents Introduction to your M3905 Call Center T elephone 9 M39 05 Cal l Cen te r Teleph one 9 M3905 Cal l Cen te r Feat ures 10 Avail able ACD Feat ure s on the M3905 T ele pho ne 11 Ter.
4 Ta bl e of cont en ts Headse t type 30 Headse t port on c all 30 He ad s e t port ex te rn a l al er t er 3 1 Disp lay di ag nosti cs 3 1 Call Cent er he adset int erface 32 Fre eing your hands whi .
5 Table of c ontents Obse rve Age nt 47 Disp lay Agent Sta tus 48 Dis pl ay Q u eu e St at us 49 Your te lephone non- ACD call featur e s 50 Make a Call 50 Pre dia l fea tu r e 51 Auto Dial 51 Red i a.
6 Ta bl e of cont en ts Incomi ng calls 67 An sw er Ca l l P ic k up 67 Call Waiti ng 68 Talk wit h more than one person 69 Se t up a con f er ence ca ll 69 Call Joi n 70 Pres et C onf er ence 7 0 Cal.
7 Table of c ontents Use the Personal Di rect ory 86 Acces s the Persona l Directory 86 Add a Personal Director y entry 8 6 Add a n inc oming c all 88 Ad d an ou t g oi n g ca l l 89 Dele te or e dit .
8 Ta bl e of cont en ts.
9 Intr odu ctio n to your M3905 Call Cente r Teleph on e Intr odu cti on to y o ur M 39 05 C al l Ce nter T elephone Y our Cal l Center Me ridian Digit al T e le phone pro vi des easy a cc e ss to a wide range of bu siness fe atures .
10 Introdu ct ion to you r M3905 Call Cent er Tele p h one M3905 Call Cente r F e atur es The M390 5 Cal l Ce nter fe a t ures: • eigh t P r ogra m mabl e Li ne /Featur e K eys (s elf -label ed) , g.
11 Intr odu ctio n to your M3905 Call Cente r Teleph on e A v ailable A CD Featur es on t he M3905 T elephone Common Agen t/Supervi sor F eat ures • Hea ds et • Non -A CD Ca ll K eys •H o l d .
12 Introdu ct ion to you r M3905 Call Cent er Tele p h one Ca ll F orc in g. Fle xible Ca ll Observing -Nodal. Dis play Q u eue and Th r esho ld. Obse rv e Agent f r om 250 0 se t. W alkaw a y and Return from Wa l k a w a y. Obse rve-Agent K ey . Agent Logi n and Login Enh ancem ents.
13 Terms you shou ld k n ow T erms you should know Agent Se t – A tele phone se t conf igure d to ef f ic ientl y answer in comin g calls that ha v e been directed to a group o f A C D te lephones vs . a s ingl e person or l ine. Attendant – The a tte ndant is a te lephone o perato r i n your orga nization .
14 Terms you shou l d know Paging tone – A Pagi ng tone is two beeps fol lowed by a dia l tone. Y ou hear the spe ci al P aging tone when you are using the Radio P aging featur e. Primary Di recto r y Number ( P DN) – The Pri mar y Dire ctory Number is the main ex tension numbe r on your telep hone.
15 Your te lephone’s contro ls Y our telephone’ s contr ols This s e ctio n des cr ibes the featur es on the M3905 A CD Meridi a n Digi ta l telephone . Pr ogr ammable Line/F e atur e K eys (se lf-labeled) In a ddition to secon dary ex tension number(s ), you can ha ve fe atures assi gned to t he Feat ure Keys on your te lephon e.
16 Your te lephone’s contro ls Applic a tion s Key The Appli cations Ke y all ows y ou to a cces s se rver applic atio ns, su ch as Corp o r at e Direc tory , if av ailable on your syst e m. The Ind i vidua l DN K ey allo ws yo u to ma ke and recei v e non- AC D calls.
17 Your te lephone’s contro ls Mute Key / When enga ge d in a call , you c an press the Mute Ke y . The party (ies) t o whom you are spe aking canno t hea r you. When yo u wish to retur n t o the t wo- way c on v ersati on, y ou must press the Mu t e Ke y ag ain.
18 Your te lephone’s contro ls Headset Key / Pres s th e He ads et Ke y to toggle bac k and forth be tween headset and ha ndset. It is com m on to b oth th e agen t a nd th e su p er v is or. The h ea ds e t ind i ca to r is li t w h en ac tive. Heads ets v ary in e lectr ical, phys ical an d audi o characteristi cs.
19 Your te lephone’s contro ls Em e rge n c y Key / Pres s th e Emerge ncy K ey to join th e su p er v is or in t o a ca ll wh e n jud g e d to be an em erge ncy sit u at io n . I t can al so be used to add a recordi ng de vic e a utom a tic ally . The Eme r genc y ke y is on the age nt s e t .
20 Your te lephone’s contro ls Obs erv e A gent Key / Pres s th e O bs e rv e A g ent Ke y ( on the supe rvi sor A CD te lephone) to mo nit or the act ivi ty on th e agent’ s telep hone . Display Queue K ey / Pres s th e Display Q u eue Call s Ke y on the agen t’ s A CD telep hone to disp la y incoming ca ll s wa it in g in f o rm at io n .
21 Your te lephone’s contro ls Na vigat ion K eys Pres s th e Na vigatio n K e ys to mo ve up, do wn, right, and le ft th rough features , men us, a nd a pplicati on functio ns on t he dis play .
22 M3905 Call Ce nter Meridi an Digita l Teleph one M39 0 5 Ca ll Ce nter Merid ian Di git a l T eleph one Y our Cal l Center Me ridian Digit al T e le phone pro vi des easy a cc e ss to a wide range of busin e ss f e atu res .
23 O ptions L ist Options List The Optio ns List a llo ws you to cust omize certa in ch a ra ct e ri s tics of your phone . Scree n prompts take yo u step-b y-step t h rough p rocedures a nd ke ep yo .
24 O ptions L ist Select a language The di sp lay i s a v ailable in multi ple languag es. After you selec t Lan gua ge. . . from the Op tio ns List m enu; 1. Use the Na vi gation Ke ys to highl ight the desired l a nguage ( e.g., Ge rman). 2. Press t he Se le ct Key .
25 O ptions L ist Note: Us e th e Case Key to ch ang e the c ase o f t he le tt er , a s n e ede d. Pr es s t he Up N a v- igati on Key to acc ess spe ci al char ac te rs you may want to in cl ude in the la bel . Use the Na vigation K eys to loc ate the cha rac ter you want to in clude.
26 O ptions L ist Adjust Sc reen contras t The Sc reen co n t r as t optio n allo ws you t o adjus t the c ontrast of th e displ ay on your tel ephone.
27 O ptions L ist Choose Ring typ e The Ring type op tion a llo ws you to choos e from a m ong the v arious r inging s ounds a v aila ble for your te lephone model. After you s ele ct R in g t yp e . . . from the Opt ion s Li st m enu; 1. Use th e Navi gation Ke ys to sc roll through the li st of r ing ty pes.
28 O ptions L ist Li ve dial pad The Live dial pad option a llo ws yo u to pres s an y dial pa d key to aut omat icall y acces s a dial tone . After you s e lec t Live d ial pad fr om the Opt i on s Li st menu; or From t he L i ve dial pad scr een, press t he On Ke y to turn on L iv e di al pad, or press the Off K e y to turn of f Liv e dia l pad.
29 O ptions L ist Call timer The Ca ll ti m er en ab le opt ion meas ure s ho w lon g you a re on e ach call. After you sele ct Call timer en able from the Op tions List m enu; or From the Call timer screen, press the On Ke y t o turn on th e Call timer , or press the Off K ey t o turn of f the Ca ll tim e r .
30 O ptions L ist Heads e t ty pe The Headset ty p e o ption al lo ws you to sel ect one of the three dif f erent headset types: T ype 1, T ype 2, or Amplif ied. Selec t the setting that works bes t for the hea ds e t tha t you a re usi ng. F or more information, see“Ca ll Ce nter headset i nterf a ce” o n page 32).
31 O ptions L ist Headset p ort e xternal alert er When t he Hea d set p o rt ex t ern al ale rte r opti on is acti v at ed, it suppor ts a vis ual or audi ble alerte r an d/or rec orde r dev ice . Thi s de vice plugs into the He a dse t port , which is locate d on the bottom of the telepho ne .
32 Call Ce nte r headset interface Call Cente r headset interface The M3905 i s c ompatibl e with most headset s. Fr eeing y our hand s while on the job The Hea dset Ke y cont rols a headset that is conne cted t o the he adset jack. T he Head set K ey i s a Fi xed Feature K ey on the lo wer l e ft of the phon e.
33 Call Center age nt/supervisor features Call Center agent/ s upervisor feature s This s ec tion descr ibes features and proce dure s for both the Cal l Ce nter agen t a nd th e supe rviso r . Agent Login / 1. Pr es s t he Mak e Bu s y Ke y until the indi - cat or turns on.
34 Call Center ag e nt/supervisor features If the pass word opti on is ass igne d: After you enter your fou r -dig it agent ID, you rec eive a s peci a l di al to ne. En ter you four -digit password. If your password is accept ed , you are l ogged in.
35 Agent features Agent fea tures Thi s se ct ion exp lai n s th e fe at ur es tha t are availab l e to A C D ag e nt p osi ti on s. Acti vit y Code Fix e d K ey to act iva te Lin e-of-B us ine s s co.
36 Agent features Note 1: If you have ACD call forcing t urned on, you he ar an audibl e t one and t he call is a ut omati call y sent to y our In- Calls Key.
37 Agent features • you a cti v ate the No t Ready featu re Once acti v ated, the lamp status ref lects the queu e status as sho wn in T able 2. Note: T he MSQS feat ure c an be a ssi gned to a fix ed key wit h the opt ion al cap Dspl ay Queu e , or it ca n be ass ign ed to a pro gramm a ble li ne/featu re ke y with th e la bel Di s pla y Qu e .
38 Agent features 2. Y o ur di s p l a y s how s in f o r m a t i o n s i m i la r to th e ex am p l e ab ove . Th e label s T1, T2, a nd T3, repr esen t the thr e sh old w ai t ti me f or t he ca ll a t th e front of the queue o r the num be r of call s in the queue.
39 Agent features po si tion. The in format ion inclu des the thresho ld le vel, the thre shold type (CALLQ or W AIT), a nd the curre nt v alue of the thre s hold. In so me sy stem s, this i nform ation is a lso dis played when the Not Ready fe ature is ac tive.
40 Agent features T o m a ke t he s e t bu s y : / Pres s th e Mak e Bu sy K ey once. The ind i cato r lam p tu rn s on st ea dy a nd “S et Bu sy Acti v ated ” is dis played. T o m ake you r p ho ne ava i la bl e for inco ming s econdar y dire ctory nu mb er call s: / Pres s th e Mak e Bu sy K e y ag ain .
41 Agent features When y ou are r eady to tak e A CD call s agai n: / 2. Pr es s t he Not Ready Ke y agai n. Answer or Make Non-A CD Calls The indiv idual DN all ows t he use r (age nt) to make out going cal ls and to rec e i ve non-A CD incoming calls.
42 Agent features / 2. Pr ess t he S up ervi so r Key . T o call y our supe rvis or: / Pres s th e S uperv is or K ey . If you are on a cal l, this aut omatica lly puts the cal l in pr ogre s s on Hold. T o ret u rn to th e A C D ca l l: / Pres s th e In- Cal ls Key .
43 Agent features Note: The non -immedi ate c utof f op tio n mus t be e nabled in the Meridia n SL-100 s ystem, so th at a n ac tive ca ll is no t ter m inat ed w h en the Not Re ady K e y is pre ssed. T o re turn from W alkawa y: 1. Connec t th e hea dset .
44 Call Center supervisor f e at ures Cal l Ce nter s u p ervi s or feat ures Y ou can a ssi gn any featur e listed in the “ Agent featu r es” secti on to the superv is or’ s tel e pho ne (e xc ept Superv is or ke y), as well as the feature s descri bed in t his s e cti on.
45 Call Center superv is or features Answer Emergen cy When y our pho ne rings ste adily f or 30 s econds a nd the Answer Emer gency i ndica t or f l ashe s: / 1. Pr es s t he Hol d Ke y if you int end to retur n to the cal l in pr og ress. / 2. Pr es s t he An swer E m erge ncy Key .
46 Call Center supervisor f e at ures LED remains da rk to denot e that the super visor can hear the con v er sation whil e the micr opho ne for the superv is or’ s headse t is mut e d . T o use the S upe rvisor Obs e rve f ea ture, the s uperviso r pl ugs the he ads e t in to the agent tel ephone.
47 Call Center superv is or features Servic e, or a re handl ed in a wa y designe d for your s ystem. Ex it Ni ght S er vice: Pres s th e Ni gh t S erv ic e Key a s ec o nd ti m e . The in dic ator goes of f. New call s e nte r the queue . Observe Agent T o obser v e an agent : / 1.
48 Call Center supervisor f e at ures Display Agent Status The Disp lay Agent fe atu re gi ves you a su m mary of the curr ent s t atu s of all ag ent posi tions f or which yo u ha ve Age nt K eys information displaye d. 1. Pr ess t he Display Agent Key .
49 Call Center superv is or features Display Queue Status The Displ ay Queue Status featu re allo ws you to a ccess the sta tus of ca lls in an A C D Queue .
50 Your telephone non-ACD call features Y our telephone non-A CD call features This s e ctio n descr ibes some non-A CD featur es com m only use d for cal l pr ocessing. Y our t e lephone system adminis trator a ssigns featur es to your pr ogra m mable fe a ture k eys.
51 Make a Call Pr edial fea tur e The Pred ial fe a ture al lo ws you to e nter and pre vie w a num ber of up to 3 1 digits and make c orre ct i ons befo re you dial the number .
52 Ma ke a Ca ll Au t o D i a l Key . 3. Pr ess t he Au t o D i a l Key a s e c o nd tim e. T he num be r is stor e d on the key you s elect e d. Note: U se the Ch an ge fe ature ke y lab el op tio n (Op tion Ke y) to per sonal iz e the Au to D ia l la be l.
53 Make a Call 2. Pr es s t he Ring C all Key . T o c ance l Ri n g Agai n bef or e no tifi cati on Press the Ca n cel Ri n g A g ain Ke y . The scree n displays RING A GAIN IS CANCELLED. Speed Call Spe ed Ca ll all ows you to aut om ati cally dia l frequ ently call e d tele phone number s by ente ring a one - or two -digit cod e.
54 Ma ke a Ca ll Note 1: Di al t he ac ces s co de (i f r equir ed) fo llowed by the i nterna l, e xterna l, o r long-di stance t elephone number. Note 2: Press the Pause key to insert a 1.5-s e cond pause in the dia li ng string. 4. Pr ess t he Done Key t o s ave th e code and num be r .
55 Make a Call Int ercom Cal l The Group Inter com feature connec ts a g roup of people through a Gp in terco m K e y . Y ou c an us e the G roup Inte rcom feature to cal l a memb er of your in tercom gr oup by press ing a o ne-, two-, three -, or four- digit code (depend ing on the size of your gr oup).
56 Ma ke a Ca ll T o make a Gr oup Inte r com Al l C a l l confe ren ce: 1. Pr ess t he G pi nt ercom Ke y . 2. Pr ess t he O ctothorpe (#) Key to ac tiv ate th e Gr ou p I nt er c om Al l Call fea ture. Y ou hear rin g ing . Note: Membe r s ca n en te r or l eave t he confe rence, or you can page the mem- bers.
57 Answer a Call Aft e r a two- sec ond dela y , a n auto matic conne c t ion is ma de , a n d the ot he r party c an he ar t he me ssage ov er the spe aker . Individual Page from Group Intercom The Ind i vidual P a ge from Group Intercom feat ure a llo ws a Group Intercom me mber to page anot he r gro up member us ing the Handsfree speak er .
58 While you are away from your des k While y ou are awa y from y our desk Call F orward On an A CD set, Call Fo rward can only be used on your Indi vidual DN. It cann ot be used in conjunc tion with your A C D DN. Call For ward all o ws you to trans fe r your Indi vidual DN calls to ring at another DN.
59 While you ar e away from your des k T o ca nc el C all Fo rwa r d: 1. Pr es s t he Ch eck F or ward Key . 2. Pr es s t he Cancel Forward Key . F orward an Inter n al Call ( Call F orward Busy/Don.
60 While you are away from your des k T o ca nc el C all Fo rwa r d Busy/ Don’t Answer Spl it : Di al the ap p ropr iat e F A C agai n. Y ou rece i ve a conf irmat ion to ne. Call F orward – Remote Activ ation On an A CD set, the Remote Call Forward feature w orks o nly wit h your Indi vidua l DN.
61 While on an acti ve call While on an ac tive cal l Place a call on Hold Use th e Hold fe at ure when you are on the line wit h one party on your se cond ary or Indi vi dual DN, and a sec ond c all comes in on a sec ond line. Y ou can a ns w er the se con d cal l and reta in th e origina l non-A CD c all by putt ing it on Hol d.
62 While on an ac tive call 2. Dial t he DN number where y ou ar e trans ferr i n g the ca ll. 3. Pr ess t he Swa p Key t o move betwe en talking with the origi nal call er an d the new cal le r . or or Pres s th e Connect Key to com plete the transf er .
63 While on an acti ve call If th e tra n sf err ed call is n o t answer ed, y our t e lepho ne rings : 1. Press a DN K ey . Y ou c onnect back to t h e o r i gina l ca ller . 2. Press th e Tr a n s f e r K ey a nd repea t the transf e r (to a diff e rent DN), if desi red.
64 While on an ac tive call T o Park a call using th e F A C: 1. Pr ess t he Tr a n s f e r Ke y. 2. Di al t h e Ca ll P ar k F A C If you do not wan t the cal l par ked on your o wn D N, dia l a DN where you wa n t to pa r k the cal l. T o ret ri eve a p ark ed call 1.
65 While on an acti ve call Char ge a Call or Charge a F orced Call Char ge a Ca ll or Ch arge a For ce d Ca ll allo ws y ou t o ente r a bil ling nu m ber for char ge-back purposes.
66 While on an ac tive call T o view the name of a sec ond ca ll er whil e on a call in prog res s: Whi le on a c all, you he ar the ca ll w aitin g tone . 1. Pr ess t he Ins pec t Key . 2. Pr ess t he f las hi ng DN Ke y. T h e cal l wa iting inf orm ati on a pp ea r s on t he displ ay .
67 I nco m ing ca l ls In co mi n g ca ll s Answer Call P ickup Call Picku p allo ws y ou to pick up a ca ll from any tele phone in the sa m e Pi ckup Group o r anot he r Pic kup Group . T o a ns w e r a ca ll in you r own C al l Pick up Gr oup: 1. Pr es s t he DN key .
68 In co m in g ca ll s Call W aiting Call W a it ing let s you put you r cu rrent call on Hold, whil e you answe r the ne xt call. F or example : The at te ndant route s an ou tside c all to you whe n you are a lready on a cal l. Call W aiti ng all ows you to re cognize an incom ing cal l and re s pond to it .
69 Talk with m ore than one per son T alk wi th mor e than on e p erson Se t u p a co n fer en ce ca ll Y ou can set up a confe re nce cal l for up to s ix people (thi s in c ludes yours elf). Conta ct your system admini strator to fi nd out the maximum numbe r of peop le you can jo in in a confer ence on your s ystem.
70 Talk with m ore than one pe rson Call J oin T o connect a ca ll on Hold ( on a diff er ent lin e) t o y our cur ren t cal l: 1. Pr ess t he Conf er ence Key . 2. P r ess th e key th a t ha s th e ca ll e r t h at y o u w an t to con nect to you r curre nt call .
71 Call fe at u re s Call featur es Call fea tures are acces s ible on Fixed K ey s , Pr ogra m mabl e Li ne /Featur e K e ys and Pr ogra m mable Fea tu re Ke ys . Use Priv ac y Release Pri v ac y Releas e allo ws one or more peopl e who share your non -A C D DN to jo in your ca ll.
72 Call fe atures Busy Ov erride The Busy Ov e rride feature all ows y ou to gain ac cess to a bu s y sta tion by pr es s ing the ExeBus yO vd Key . T o ac tiva te Bus y Ov erri de af te r rece ivi n g a bu sy ton e : 1. Pr ess t he ExeBusy O vd Key. Note 1: If Busy Overrid e is val id for the statio n bei ng ca lled, yo u hea r silenc e.
73 Call fe at u re s The tele phones dis co nnect and must re-ac ce ss the page acce s s co de. Con nect to Ca ll Page fea ture : 1. Press an Individual DN key . 2. Di al the pag e acce ss co de. The c onne ction to the pag e sys tem is com plete. Disc onnect the Cal l Page feat ure: / Pres s t h e Goo dbye Ke y .
74 Class f eatures on IVD sets Class feature s on IVD sets Anonymous Caller R ejection (A CRJ) This fea ture allo ws you to reje ct incomi ng calls on your ind ivi dual DN for which c a llin g nam e/ num b er inf ormation has be en int entio nal ly blocked.
75 Cla ss feat ures on IVD sets T o a ct iva te or tu rn ON Autom a tic Ca llb a c k af te r you have d ia l ed a tel ephone numbe r: / 1. Pr es s th e Goo dby e Key to dis c onnect t h e ca ll . 2. Press your Individual DN Ke y . 3. Dial the F A C digits for fea ture ac tiv a ti o n.
76 Class f eatures on IVD sets T o a ct iva te or tu rn ON Autom a tic Recall: 1. Press your Individual DN Ke y . 2. Dial the F A C digits for fea ture ac tiv a ti o n.
77 Cla ss feat ures on IVD sets w are and ne twork connec ti ons. Check with your syste m admini s trat or for av ailabil - ity of the fea ture and the F A C. T o ac tiv ate or t urn ON Custo mer Ori gi nated T race aft er re cei ving a haras sing or prank t elephone cal l: / 1.
78 Class f eatures on IVD sets 2. Dial the F A C digits for fea tur e ac tiv a ti o n. 3. Listen for the conf irmati on tone or announ cement, f ollo wed by dial tone.
79 Direc tory d ispl ay and navi gation Director y display an d navigation W ith the M3905’ s dis pl ay , you c an vie w two li nes of informati on. The fi gure belo w sho ws the stat us once you log int o the direc to ry . Access y our Call ers Lis t, Redial List , or Personal Dir ectory T o acce ss t he M3905 Dir/ Log: 1.
80 Direc tory d ispl ay and n avigation T o ac cess the M3905 Call ers Li st or Redia l List us ing a Context Se nsitiv e Soft Key or a Prog rammable F eat ure Key : or Press t he Callers Key to ac ce ss the Calle rs List, or press the Redial Key to acce ss th e R ed i al List .
81 Direc tory d ispl ay and navi gation 7. Pr es s t he Enter Key . 8. Dial the pass wo rd again to conf i rm your pas sword. 9. Pr es s t he Enter Key . 10. Press the Done Key t o save c ha n ge s . or 11. Press the Quit Key o r th e Dir ectory/L og Key t o ex it .
82 Direc tory d ispl ay and n avigation 6. Pr ess t he Sel ec t Key ag ain t o se le ct P ass wor d ena bled : ON . 7. Pr ess t he O ff K ey to dis a ble pa s sw ord pr otect ion. 8. Pr ess t he Done Key t o save ch a nge s . or 9. Pr ess t he Quit Key o r th e Dire cto ry /Lo g Ke y t o ex it .
83 Ca ll Lo g Call Log The Call Log records the n am e an d number of inc om ing and outgoi ng calls and can be pass word prote ct ed. Y ou ca n acti v ate Call Log to record al l calls, rec ord onl y the unans we red c all s, or record no incom ing calls .
84 Call L og T o make a cal l fr om the Call ers List: 1. Use th e Navi gation Ke ys to highl ight the number yo u want t o call . Note 1: If you are calli ng an exte rnal or lo ng dis tance n um ber, yo u will need t o edit the number to add the acces s code s re quire d by your syst em to make an exte rnal or long dist an c e ca ll .
85 Ca ll Lo g T o access t he Redial List usi ng a Con te xt Sensiti v e Soft Ke y or a Pr ogramma bl e F eatur e K ey: Pr es s the Re dial K e y . Y ou are prese nted wit h th e mo s t rec en t ly di al ed n um b er . T o make a cal l fr om the Redia l List : 1.
86 Use t he Pers onal Di recto r y Use the P e rson al Di r ectory The Per sonal Di rectory pr ovide s a pers onalized di rectory of names and t elepho ne numbe r s . T he Persona l Directory a llo ws you to add, dele te , searc h, an d edit ent ries and ca n be pass wo rd protect ed .
87 Use t he Pe rso n a l Dire ct ory Example : T o ente r the n am e and tele phon e nu mb er for Chri s : 1. Dial th e na me u si n g the ke y pa d . Note: Press the Up Na vigation Key t o ac ce ss sp ec ia l ch ar a ct er s y ou m a y wa n t to inc lu d e in the n am e.
88 Use t he Pers onal Di recto r y or 7. Pr ess t he Quit Key o r th e Dire cto ry /Lo g Ke y t o ex it . Ad d a n in c o m i ng c a l l / 1. Pr ess t he Copy Key . The di s pla ys sho ws the me ssa ge Copy to . 2. Pr ess t he D irec t ory /L og Key .
89 Use t he Pe rso n a l Dire ct ory or 6. Pr es s t he Quit Key o r th e Dire cto ry /Lo g Ke y t o ex it . Note: Y ou can edit the na me or numbe r before or afte r you s a ve to the dir e ctory . Add an outgoing call / 1. After th e person you cal l ed ans we rs, press the Copy Key .
90 Use t he Pers onal Di recto r y 3. Pr ess t he Ye s Ke y to conf ir m the dele tion. T o e dit a Pe rsonal D ir ecto ry en try: 1. Pr ess t he Edit Key to c hange the tel e phone number or name. 2. Use th e Navi gation Ke ys to highl ight the ch ara ct er you want to change.
91 Use t he Pe rso n a l Dire ct ory Direc tory with no change s made. or 3. Pr es s t he Quit Key o r th e Dire cto ry /Lo g Ke y t o ex it . Use t he Personal D irectory to ma ke a call T o us e the Pe rsonal Dir ectory to make a call: 1. Use th e Navi gation Ke ys to highl ight the de si red name or number .
92 Use t he Pers onal Di recto r y Note: If you are dial ing an e xte rnal or long dis t ance n um ber , be sure that your directory en tr y incl udes th e acce s s codes r eq uire d by your syst em to make an exte rnal or lon g dis - t anc e call . 2.
93 Use t he Pe rso n a l Dire ct ory Copy a numbe r fr om the Red ial Lis t Y ou can c opy a number from the Re dial List to the Pers onal Directory . T o copy a numbe r fr om the Redi al List: 1 . Us e the Na vigation K eys to hi ghlight the name or numbe r in your Re dial List that you wan t to cop y to your Personal Directory .
94 Corp orat e D ire ctory Corpor ate D ir ec tor y The Cor porate Directory appli cation al lo ws you to sear ch by entering the ch a ract ers in the name of the pers on you are c alli ng, be gin ning with the last na m e. Onc e you ha ve loc ated the na m e an d number of the person, you may use th e dial s oft ke y to cal l the numbe r .
95 Co rpo rat e D ire ct ory 6. Use th e Navi gation Ke ys to sc roll through the di rectory . Note: T he entire dire ctory is a v ailabl e . The “ fi nd ” process d etermine s which di rectory entry to se lect a s you r start ing poi nt. 7. If desired, us e th e Right Na vigation Key to m ove fr o m “ list ” vie w to “ card ” vie w .
96 Corp orat e D ire ctory T o co py a n e nt r y fro m t h e Corp o rat e Dir ectory to y our telepho ne ’ s Per s on a l D ire ct or y : / 1. With th e ent ry se le ct ed i n t h e Cor po rat e Dire ct or y , p res s t he Co py Key .
97 Ac ce ss o r ie s fo r th e M 3 9 05 Ac cessor ies f or th e M390 5 Option al it ems a re a vaila ble f or use with your M3 905 Meri dian Digi tal t elep hone. Pl ea se cont a ct your s ys tem a d mi nis tr ator for furthe r de tai ls. Additional key caps Ther e is a Ke y Cap Kit you can o rder that has addi tional lab eled ke y caps.
98 Ac ce ss o r ie s fo r th e M 3 9 05 Analog T erm inal Adapter (A T A) The A T A all ows you to conne ct an analog dev ic e such as a modem or F AX machine to your t elephone .
99 Featur e Key char t F eat ure K ey cha rt The follo wing ch a rt indic a tes whic h type of feature ke y c an be used for feature s , or wh eth er f e atu res ca n be a cc es sed w ith a Fe atur e A c ces s Cod e (F AC).
100 Feature Key chart Call Page NO N O YES NO Cal l P ark YE S NO NO NO Call Pic kup YES NO NO NO Call Pic kup, Directe d NO N O YES NO Cal l T ra nsfer YES N O NO N O Call W aiting NO Y ES NO NO Cal .
101 Featur e Key char t Inspect NO YES NO NO La s t Nu mbe r R ed ial N O NO YE S N O Make Set Busy NO Y ES NO YES Malicious Ca ll Hold NO YES YES NO Me s sa g e W ait in g YES Y E S N O N O Message W.
102 Feature Key chart Supervis or Obs e rve NO N O NO YES Sy ste m Sp ee d C al l Controll er YES Y ES YES NO Sy st e m Sp ee d Ca l l Us e r YE S YES Y ES NO W alkaw a y NO NO NO NO Feat ure N am e C.
103 Meridi an SL-100 Featu re Acces s Codes (FAC) Meri dian SL-10 0 F eat ur e Acce ss Co des (F A C ) Note: Conta ct your syst em admi nistr ator to o bta in the F A C co des for ea ch feat ure tha t is av aila ble o n your s ystem.
104 In dex A Acces s the Persona l Directory 86 Acce ssorie s 97 Acce ssory C onnection Module 97 ACD Features 11 Acti vity C ode Key 19, 35 Agent Key 18, 44 Agent L ogin 33 Agent L ogin Enhancement 3.
105 Index Directory Password prote c tion 80 Directory Number 13 Direc tory /Log Key 80, 86 Disp lay Agent Status 48 dis play diagnos ti cs 31 Disp lay Feat ure 13 Disp lay Queue 37, 44 Dis pl ay Q u .
106 In dex Prog rammabl e L ine (DN)/ Fe atur e Key 24 Quit Key 23 Select Key 23 L Lang ua g e sele ction 24 Last Nu mb er R ed ial 52 LCD Indicat or 15 Lin e (DN ) Key 15 Live dia l pad 28 Logi n 33 .
107 Index Acces s 79 Retu rn f rom Wal kaway 43 Ring Agai n 52 Ring typ e 27 Ringba ck/ri ng tone 14 S Screen contrast 26 Select Key 23 Se lectiv e Ca ll Fo rwa rd 78 Sh are d Dir e ct o r y Nu m b er.
108 In dex.
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Title to and ownership of Meridian SL-1 softw are shall at all times remain with Nortel Networks. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shal l be subject to the parties entering into softwar e agreements as specified by Nortel Networks.
An important point after buying a device Nortel Networks SL-100 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Nortel Networks SL-100 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Nortel Networks SL-100 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Nortel Networks SL-100 you will learn all the available features of the product, as well as information on its operation. The information that you get Nortel Networks SL-100 will certainly help you make a decision on the purchase.
If you already are a holder of Nortel Networks SL-100, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Nortel Networks SL-100.
However, one of the most important roles played by the user manual is to help in solving problems with Nortel Networks SL-100. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Nortel Networks SL-100 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
