Instruction/ maintenance manual of the product AB-P 2600 Asus
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i Book Size Barebone System ® User ’ s Guide AB-P 2600.
ii Checklist Disclaimer/Copyrights Product Name: ASUS Barebone System Manual Revision: First Edition V1 E1 181 Release Date: December 2002 Copyright © 2002 ASUST eK COMPUTER INC.
iii Features T able of contents Disclaimer/Copyrights ................................................................................. ii FCC/CDC statements ................................................................................ iv Safety information .
iv 5.4 Central Processing Unit (CPU) ...................................................... 5-6 5.5 System memory ............................................................................. 5-7 5.6 Expansion slots ...................................
v FCC/CDC st atements Federal Communications Commission Statement This device complies with FCC Rules Part 15. Operation is subject to the following two conditions: • This device may not cause harmful interference, and • This device must accept any interference received including interference that may cause undesired operation.
vi Safety information Electrical safety • T o prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system. • When adding or removing devices to or from the system, ensure that the power cables for the devices are unplugged before the signal cables are connected.
vii About this guide Audience This guide provides general information and installation instructions about the ASUS Book Size Barebone System. This guide is intended for experienced users and integrators with hardware knowledge of personal computers. How this guide is organized This document contains the following parts: 1.
viii Safeguards Conventions used in this guide W ARNING! Information to prevent injury to yourself when trying to complete a task. DANGER! Information to prevent damage to the components when trying to complete a task. IMPORT ANT Information that you MUST follow to complete a task.
ix ASUS contact infor mation ASUST eK COMPUTER INC. (Asia-Pacific) Address: 150 Li-T e Road, Peitou, T aipei, T aiwan 1 12 General T el: +886-2-2894-3447 General Fax: +886-2-2894-3449 General Email: info@asus.
x System package contents Check your ASUS Barebone System package for the following items: 1. Barebone system 2. Motherboard 3. Switching power supply 4. Support CD 5. User ’s guide 1. Optional items may not be present in your package. 2. If any of the above items is damaged or missing, contact your dealer immediately .
1-1 ASUS Book Size Barebone System Chapter 1 System Introduction All about the ASUS Book Size Barebone System: the front and rear panel features, and the internal layout and design.
Chapter 1: System Introduction 1-2 1 . 1 F ront Panel Featur es The ASUS Book Size Barebone System includes the ASUS motherboard, a power supply and a CD-ROM or DVD drive built into in a dual-positional chassis.
ASUS Book Size Barebone System 1-3 1 .2 Rear Panel Features The rear panel of the ASUS Book Size Barebone System includes the standard PC99 I/O connectors for external devices, power supply socket, and optional feature connectors.
Chapter 1: System Introduction 1-4 1 .3 Internal Featur es The figure below shows the system from above. The standard components are already installed.
2-1 ASUS Book Size Barebone System Chapter 2 System Assembly ASUS has designed the Pundit for an ASUS P4S8L motherboard only . It is not advisable to install other motherboards.
2-2 Chapter 2: System Assemby 2. 1 Opening the chassis 1. Remove the four screws on each end of the back panel. This frees the the chassis cover . 2. Separate the case and chassis cover: use your thumbs to pull it of f, from the front to the back, then lift it of f the chassis.
ASUS Book Size Barebone System 2-3 6. Remove the front bezel and set it aside. 5. Gently detach the three front bezel hooks from the case front so that it may be removed.
2-4 Chapter 2: System Assemby 2.2 Removing the disk drive assembl y 2. Slowly lift out the DVD/ CD/hard disk drive module. 1. Remove the three screws on each marked location as shown. This frees the DVD/CD/HD drive assembly . T ake caution when lifting out the drive assembly , you may damage the cables connected to the DVD/CD and hard disk drives.
ASUS Book Size Barebone System 2-5 2.3 Installing the system memor y 1. T o perform this procedure, make sure 2 Locate the two DDR SDRAM DIMM sockets on the ASUS motherboard. 6. After installing the DIMM, place the CD and floppy drive assembly back into its original position.
2-6 Chapter 2: System Assemby 2.4 Installing t he CPU 1. T o install the CPU, it is necessary to remove the pre-installed heatsink assembly . 2. Press down and unhook the metal retaining clips on both sides of the metal heatsink. 3. Disconnect the CPU fan power cable if it is too short.
ASUS Book Size Barebone System 2-7 Socket Lever 90 - 10 0 Gold Mark 6. Unlock the socket by pressing the socket lever sideways, then lift it up to a 90 ° -100 ° angle. Make sure that the socket lever is lifted up to 90 ° -100 ° angle, otherwise the CPU does not fit in completely .
2-8 Chapter 2: System Assemby 2.5 Installing t he CPU heatsink and fan The Intel ® Pentium ® 4 478/Northwood Processor requires a specially designed heatsink and fan assembly to ensure optimum thermal condition and performance.
ASUS Book Size Barebone System 2-9 7. Connect the CPU fan cable from the assembly to the fan connector labeled CPU_F AN1. 5. Carefully press down the locking lever on the other side of the bracket and hook its end into the hole of the retention module to secure the fan heatsink assembly in place.
2-10 Chapter 2: System Assemby 2.6 Install a CD/DVD-ROM drive In the future, you may want to upgrade your CD/DVD-ROM drive for higher speed. Follow these steps to install a CD/DVD-ROM drive. 1. After dislodging the disk drive assembly and disconnecting all cable connections, place disk drive assembly on a stable surface.
ASUS Book Size Barebone System 2-11 5. Connect a power cable from the power supply to the power connector at the back of the CD/DVD-ROM. Use the cable with the white connector labeled P4. 6. Connect one end of the IDE ribbon cable to the IDE interface at the back of the CD-ROM, matching the red stripe on the cable with Pin 1 on the IDE interface.
2-12 Chapter 2: System Assemby 2.7 Installing a har d disk drive 1. Carefully slip the hard disk drive into the disk drive assembly . Ensure that the four screw holes are properly aligned. T ighten in the screws. 2. Slide the disk drive assembly back into its original place.
ASUS Book Size Barebone System 2-13 2.8 Replace the cover After you have installed all the internal components and you have connected all the necessary cables, you are now ready to put the system back together . Follow these steps to re-assemble the system.
2-14 Chapter 2: System Assemby 2.9 Connect External Devices The figure below shows the specific connectors and devices that you can connect to the rear panel ports.
ASUS Book Size Barebone System 2-15 2. 10 Power Supply Specifications 2.10.1 Input Characteristics 2.10.2 Output Characteristics 2.10.3 Over-V oltage Protection (OVP) Input V oltage Range Min Nom Max Range 1 90V 1 15V 135V Range 2 180V 230V 265V Input Frequency Range 47 Hz to 63 Hz Maximum Input ac Current 4A max.
2-16 Chapter 2: System Assemby.
3-1 ASUS Book Size Barebone System How to install optional components. Chapter 3 Optional Procedures.
3-2 Chapter 3: Optional Procedures 3. 1 Removing the PCI I/O cover 2. Place the expansion card assembly on a stable surface and remove the I/O cover by unfastening the screw with a Philips (cross) screwdriver .
ASUS Book Size Barebone System 3-3 2. Align and firmly plug the PCI card into the slot. 3.2 Installing a PCI expansion car d 1. A PCI card is precisely sized for for easy alignment with both the onboard notches and the external I/O port. For card stability , make sure that the card bracket end goes into the cleft on the slot frame.
3-4 Chapter 3: Optional Procedures.
4-1 ASUS Book Size Barebone System The sleek design and vertical placement of the ASUS Book Size barebone system help to maximize work space and compliments your interior design.
4-2 Chapter 4: System Placement 4. 1 Placement The Pundit Book Size Barebone System is placed upright on a flat stable surface, like an office desk or computer table.
ASUS Book Size Barebone System 5-1 This chapter gives information about the ASUS P4S8L motherboard that came with the system.This chapter includes the motherboard layout, jumper settings, and connector locations. Motherboard Info Chapter 5 IMPORT ANT The ASUS Pundit barebone system is designed to supports the ASUS P4S8L motherboard.
5-2 Chapter 5: Motherboard Information 5. 1 Motherboard com ponents 1 2 3 6 19 4 20 22 23 25 18 17 21 26 24 5 8 9 1 0 1 1 1 2 1 3 1 4 1 5 1 6 7.
ASUS Book Size Barebone System 5-3 12 13 11 IDE Connector . This dual-channel bus master IDE connector support up to two Ultra DMA133/100/66, PIO Modes 3 & 4 IDE devices. This connector is slotted to prevent incorrect insertion of the IDE ribbon cable.
5-4 Chapter 5: Motherboard Information Microphone/Line Out jack. The Mic (pink) jack connects a microphone and the Line Out (lime) jack connects a headphone or a speaker . A TX 12V connector . This power connector is for the 4-pin 12V plug from an A TX 12V power supply .
ASUS Book Size Barebone System 5-5 5.2 Motherboard layout CR2032 3V Lithium Cell CMOS Power SiS651 HOST/AGP Controller /Memory Controller PRI_IDE1 CHA_FAN1 CD1 ALC650 USB56 P4S8L ® PCI Slot 1 Super I.
5-6 Chapter 5: Motherboard Information 5.3 Before you pr oceed T ake note of the following precautions before you install motherboard components or change any motherboard settings. 1. Unplug the power cord from the wall socket before touching any component.
ASUS Book Size Barebone System 5-7 5.6 Expansion slots The P4S8L motherboard has three (3) expansion slots. The following sub-sections describe the slots and the expansion cards that they support. 5.6.1 Configuring an expansion card After physically installing the expansion card, configure the card by adjusting the software settings.
5-8 Chapter 5: Motherboard Information 5.6.2 Standard Interrupt Assignments IRQ Standard Function 0 System Timer 1 Keyboard Controller 2 Programmable Interrupt Controller 3* USB Universal Host Control.
ASUS Book Size Barebone System 5-9 5.7 Jumpers 1. USB device wake-up (3-pin USBPWR12,USBPWR34,USBPWR56) Set these jumpers to +5V to wake up the computer from S1 sleep mode (CPU stopped, DRAM refreshed, system running in low power mode) using the connected USB devices.
5-10 Chapter 5: Motherboard Information P4S8L ® P4S8L Clear RTC RAM CMOS_CLR1 Normal Clear CMOS (Default) 23 12 2. Clear RTC RAM (2-pin CMOS_CLR1) This jumper allows you to clear the Real T ime Clock (RTC) RAM in CMOS. Y ou can clear the CMOS memory of date, time and system setup parameters by erasing the CMOS RTC RAM data.
ASUS Book Size Barebone System 5-11 P4S8L ® P4S8L OVER V oltage Setting(OVSEL1) +2.5_DUA L OVER V oltage (Default) OVSEL1 21 3 2 P4S8L ® VCORE OVER V oltage (Default ) OVSEL2 P4S8L OVER V oltage Setting(OVSEL2) 21 3 2 3. Over V oltage Setting 2 (2-pin OVSEL2) 2.
5-12 Chapter 5: Motherboard Information 5.8 Connectors This section describes and illustrates the connectors on the motherboard. 1. IDE connectors (40-1 pin PRI_IDE) This connector supports the provided UltraDMA/133/100/66 IDE hard disk ribbon cable.
ASUS Book Size Barebone System 5-13 2. Serial connector (9-pin COM1 ) This 9-pin connector connects to the Serial COM1 bracket. Connect the COM1 cable to this connector and install the bracket on an available slot in the rear panel of the chassis. P4S8L ® P4S8L Serial COM1 Bracket COM1 3.
5-14 Chapter 5: Motherboard Information Do not forget to connect the fan cables to the fan connectors. Lack of sufficient air flow within the system may damage the motherboard components. These are not jumpers! DO NOT place jumper caps on the fan connectors! 5.
ASUS Book Size Barebone System 5-15 6. Internal audio connectors (4-pin CD1) These connectors allow you to receive stereo audio input from sound sources such as a CD-ROM, TV tuner , or MPEG card. P4S8L ® P4S8L Internal Audio Connectors CD1(Black ) Right Audio Channel Left Audio Channel Ground 7.
5-16 Chapter 5: Motherboard Information P4S8L ® P4S8L LED Connector LED_CON1 PLED+ IDE_LED + NC PLED- IDE_LED- NC P4S8L ® P4S8L TVOUT_REARAUDIO Connectors D33005 ® TVOUT_REARAUDIO1 8. LED connector (6-pin LED_CON1) This 6-pin connector connects to the front panel system power and IDE LEDs.
ASUS Book Size Barebone System 6-1 This chapter gives information about the ASUS P4S8L Basic Input/Output System (BIOS).This chapter includes updating the BIOS using the ASUS AFLASH BIOS utility that is bundled with the support CD.
6-2 Chapter 6: BIOS Information 6. 1 Managing and updating your BIOS 6.1.1 Using ASUS EZ Flash to update the BIOS The ASUS EZ Flash feature allows you to easily update the BIOS without having to go through the long process of booting from a diskette and using a DOS-based utility .
ASUS Book Size Barebone System 6-3 5. At the prompt, “Please Enter File Name for NEW BIOS: _” , type in the BIOS file name that you downloaded from the ASUS website, then press <Enter>. EZ Flash will automatically access drive A to look for the file name that you typed.
6-4 Chapter 6: BIOS Information 6.1.2 Using AFLASH to update the BIOS Creating a bootable disk AFLASH.EXE is a Flash Memory Writer utility that updates the BIOS by uploading a new BIOS file to the programmable flash ROM on the motherboard. This file works only in DOS mode.
ASUS Book Size Barebone System 6-5 5. Select 1. Save Current BIOS to File from the Main menu and press <Enter>. The Save Current BIOS T o File screen appears. 6. T ype a filename and the path, for example, A:XXX-XX.XXX, then press <Enter>.
6-6 Chapter 6: BIOS Information 1. Download an updated ASUS BIOS file from the Internet (WWW or FTP) (see ASUS CONT ACT INFORMA TION on page x for details) and save to the boot floppy disk you created earlier . 2. Boot from the floppy disk. 3. At the “A:” prompt, type AFLASH and then press <Enter>.
ASUS Book Size Barebone System 6-7 7. The utility starts to program the new BIOS information into the Flash ROM. The boot block is updated automatically only when necessary . This minimizes the possibility of boot problems in case of update failures. When the programming is done, the message “Flashed Successfully” appears.
6-8 Chapter 6: BIOS Information 6.1.3 CrashFree BIOS feature The CrashFree BIOS feature allows you to boot the computer from a floppy disk and update the BIOS in case the original BIOS fails or gets corrupted.
ASUS Book Size Barebone System 6-9 6.2 BIOS Setup pr ogram This motherboard supports a programmable Flash ROM that you can update using the provided utility described in section “ 6.1 Managing and updating your BIOS.” Use the BIOS Setup program when you are installing a motherboard, reconfiguring your system, or prompted to “Run Setup”.
6-10 Chapter 6: BIOS Information 6.2.1 BIOS menu bar The top of the screen has a menu bar with the following selections: MAIN Use this menu to make changes to the basic system configuration. ADV ANCED Use this menu to enable and make changes to the advanced features.
ASUS Book Size Barebone System 6-11 General help In addition to the Item Specific Help window , the BIOS setup program also provides a General Help screen. Y ou may launch this screen from any menu by simply pressing <F1> or the <Alt> + <H> combination.
6-12 Chapter 6: BIOS Information System Time [XX:XX:XX] Sets the system to the time that you specify (usually the current time). The format is hour , minute, second. V alid values for hour , minute and second are Hour: (00 to 23), Minute: (00 to 59), Second: (00 to 59).
ASUS Book Size Barebone System 6-13 A note about passwords The BIOS Setup program allows you to specify passwords in the Main menu. The passwords control access to the BIOS during system startup. Passwords are not case sensitive, meaning, passwords typed in either uppercase or lowercase letters are accepted.
6-14 Chapter 6: BIOS Information 6.3.1 Primary and Secondary Master/Slave T ype [Auto] Select [Auto] to automatically detect an IDE hard disk drive. If automatic detection is successful, Setup automatically fills in the correct values for the remaining fields on this sub-menu.
ASUS Book Size Barebone System 6-15 If no drive is installed or if you are removing a drive and not replacing it, select [None]. Other options for the T ype field are: [CD-ROM] - for IDE CD-ROM drives.
6-16 Chapter 6: BIOS Information T ranslation Method [LBA] Select the hard disk drive type in this field. When Logical Block Addressing (LBA) is enabled, the 28-bit addressing of the hard drive is used without regard for cylinders, heads, or sectors. Note that LBA Mode is necessary for drives with more than 504MB storage capacity .
ASUS Book Size Barebone System 6-17 Multi-Sector T ransfers [Maximum] This option automatically sets the number of sectors per block to the highest number that the drive supports. Note that when this field is automatically configured, the set value may not always be the fastest value for the drive.
6-18 Chapter 6: BIOS Information 6.3.2 Keyboard Features Boot Up NumLock Status [On] This field enables users to activate the Number Lock function upon system boot. Configuration options: [Off] [On] Keyboard Auto-Repeat Rate [6/Sec] This controls the speed at which the system registers repeated keystrokes.
ASUS Book Size Barebone System 6-19 6.4 Advanced Menu CPU Speed [Manual] When the motherboard is set to JumperFree™ mode, this field allows you to select the internal frequency of the CPU. Select [Manual] if you want to make changes to the two subsequent fields.
6-20 Chapter 6: BIOS Information Memory Frequency [Auto] This field determines whether the memory clock frequency is set to be in synchronous or asynchronous mode with respect to the system frequency . The options that appear in the popup menu vary according to the CPU Frequency (MHz).
ASUS Book Size Barebone System 6-21 6.4.1 Chip Configuration SDRAM CAS Latency (value depends on SDRAM SPD) This item controls the latency between the SDRAM read command and the time the data actually becomes available. Configuration options: [1.5T] [2T] [2.
6-22 Chapter 6: BIOS Information SDRAM RAS Precharge T ime (value depends on SDRAM SPD) This item controls the idle clocks after issuing a precharge command to the DDR SDRAM. Configuration options: [2T] [3T] SDRAM Active T ime (value depends on SDRAM SPD) This item controls the number of DDR SDRAM clocks used for DDR SDRAM parameters.
ASUS Book Size Barebone System 6-23 Memory Hole At 15M-16M [Disabled] This field allows you to reserve an address space for ISA expansion cards. Setting the address space to a particular setting makes that memory space unavailable to other system components.
6-24 Chapter 6: BIOS Information 6.4.2 I/O Device Configuration Onboard Serial Port 1 [3F8H/IRQ4] These fields allow you to set the addresses for the onboard serial connectors.
ASUS Book Size Barebone System 6-25 Slot 1, Slot 2 IRQ [Auto] These fields automatically assign the IRQ for each PCI slot. The default setting for each field is [Auto], which utilizes auto-routing to determine IRQ assignments.
6-26 Chapter 6: BIOS Information TV Out Function [NTSC] This field allows you to set the broadcast frequency of the TV out function. Configuration options: [NTSC] [P AL] USB Function [Enabled] This field allows you to enable or disable the USB 1.1 function.
ASUS Book Size Barebone System 6-27 IRQ XX Reserved [No/ICU] These fields indicate whether or not the displayed IRQ for each field is being used by a legacy (non-PnP) ISA card. The setting [No/ICU] for an IRQ field indicates that you are using the ISA Configuration Utility (ICU), and that this particular IRQ is NOT required by a legacy ISA card.
6-28 Chapter 6: BIOS Information 6.5 Power Menu The Power menu allows you to reduce power consumption. This feature turns of f the video display and shuts down the hard disk after a period of inactivity . Power Management [User Defined] This field allows you to activate or deactivate the automatic power saving features.
ASUS Book Size Barebone System 6-29 V ideo Off Option [Suspend -> Off ] This field determines when to activate the video off feature for monitor power management. Configuration options: [Always On] [Suspend -> Off] V ideo Off Method [DPMS OFF] This field defines the video of f features.
6-30 Chapter 6: BIOS Information 6.5.1 Power Up Control AC Power Loss Restart [Disabled] This allows you to set whether or not to reboot the system after power interruptions. [Disabled] leaves your system off while [Enabled] reboots the system. [Previous State] sets the system back to the state it was before the power interruption.
ASUS Book Size Barebone System 6-31 Power On By PS/2 Keyboard [Space Bar] This parameter allows you to use specific keys on the keyboard to turn on the system.
6-32 Chapter 6: BIOS Information 6.5.2 Hardware Monitor Q-Fan Control [Disabled] This item allows you to enable or disable the ASUS Q-Fan feature that smartly adjusts the fan speeds for more efficient system operation.
ASUS Book Size Barebone System 6-33 CPU Fan Speed [xxxxRPM] or [N/A] Chassis Fan Speed [xxxxRPM] or [N/A] The onboard hardware monitor automatically detects and displays the CPU, chassis, and power fan speeds in rotations per minute (RPM). If any of the fans is not connected to the motherboard, the specific field shows N/A.
6-34 Chapter 6: BIOS Information Boot Sequence The Boot menu allows you to select among the four possible types of boot devices listed using the up and down arrow keys. By using the <+> or <Space> key , you can promote devices and by using the <-> key , you can demote devices.
ASUS Book Size Barebone System 6-35 Plug & Play O/S [No] This field allows you to use a Plug-and-Play (PnP) operating system to configure the PCI bus slots instead of using the BIOS. When [Y es] is selected, interrupts may be reassigned by the OS.
6-36 Chapter 6: BIOS Information 6.7 Exit Menu When you have made all of your selections from the various menus in the Setup program, save your changes and exit Setup.
ASUS Book Size Barebone System 6-37 Load Setup Defaults This option allows you to load the default values for each of the parameters on the Setup menus. When you select this option or if you press <F5>, a confirmation window appears. Select [Y es] to load default values.
6-38 Chapter 6: BIOS Information.
ASUS Book Size Barebone System 7-1 This chapter helps you power up your system and install drivers and utilities that came with the support CD. Starting Up Chapter 7.
7-2 Chapter 7: Starting Up 7 . 1 Inst all an operating system The P4S8L motherboard supports Windows 98/ME/NT/2000/XP operating systems (OS). Always install the latest OS version and corresponding updates so you can maximize the features of your hardware.
ASUS Book Size Barebone System 7-3 7.2.2 Software and drivers installation menus 7.2.3 Software and drivers description The menu lists the drivers and applications that are available for this motherboard. Simply click on a specific item then follow the installation wizard to install it.
7-4 Chapter 7: Starting Up ASUS PC Probe This smart utility monitors the fan speed, CPU temperature, and system voltages, and alerts you on any detected problems. This utility helps you keep your computer at a healthy operating condition. ASUS Update This item installs the ASUS Update.
ASUS Book Size Barebone System 7-5 7 .3 Sof tware information 7.3.1 ASUS Update The ASUS Update utility allows you to update the motherboard BIOS and drivers. This utility requires an Internet connection either through a network or an Internet Service Provider (ISP).
7-6 Chapter 7: Starting Up The PC Probe icon appears on the taskbar system tray indicating that ASUS PC Probe is running. Clicking the icon allows you to see the status of your PC.
ASUS Book Size Barebone System 7-7 Using ASUS PC Probe Monitoring T emperature Monitor Shows the PC temperature (for supported processors only). T emperature W arning Threshold Adjustment (Move the slider up to increase the threshold level or down to decrease the threshold level) Fan Monitor Shows the PC fan rotation.
7-8 Chapter 7: Starting Up Settings Lets you set threshold levels and polling intervals or refresh times of the PC’s temperature, fan rotation, and voltages.
ASUS Book Size Barebone System 7-9 ASUS PC Probe T ask Bar Icon Right clicking the PC Probe icon brings up a menu to open or exit ASUS PC Probe and pause or resume all system monitoring.
7-10 Chapter 7: Starting Up.
An important point after buying a device Asus AB-P 2600 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Asus AB-P 2600 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Asus AB-P 2600 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Asus AB-P 2600 you will learn all the available features of the product, as well as information on its operation. The information that you get Asus AB-P 2600 will certainly help you make a decision on the purchase.
If you already are a holder of Asus AB-P 2600, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Asus AB-P 2600.
However, one of the most important roles played by the user manual is to help in solving problems with Asus AB-P 2600. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Asus AB-P 2600 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center