Instruction/ maintenance manual of the product BSG12aw Nortel
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BSG8e w and BSG12e w / aw /t w 1. 0 Busin ess Services Gatew ay Docume nt S tatus: Stan da r d Document Number : NN47928-302 Document V ersion: 02.01 Date: Ma y 2008 Inst allation.
Copyright © 2008 Nortel Netw orks, All Rights Reserved All rights reserved. The information in this document is subj ect to change without notic e. The statements, configur ations, techni cal data, and recommendations in this document are belie ved to be accurate and re liable, but are presented wi thout express or implied warranty .
Contents 3 Installation Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 How to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Contents NN47928-302 NN47928-302 Installation and basic configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Installation and ba sic configuratio n prerequisite s . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Installation and ba sic configuratio n navigation .
5 Installation How to Get Help This section explains how to get help for Nortel p roducts and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.
6 How to Get Help NN47928-302 NN47928-302 Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nort el product from a distributor or authorized reseller, contact the te chnical support staff for that distributor or reseller.
7 Installation New in this release The following sections de tail the hardware features of the Business Services Gateway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw) with .
8 New in this release NN47928-302 NN47928-302 GigE LAN ports The Gigabit Ethernet (Gig E) LAN port on the BSG8ew supports data transfer rates of up to 1 000 Mbit/s.
New in this release 9 Installation Rack-mount shelf You can mount the BSG8ew/1 2ew/aw /tw unit into a standard 19-i nch equipment rack. Fo r more information see “Rack-mount shelf kit” on page 20 and “Installing the BSG8ew/12ew/aw/tw in an equipment rack” on page 41 .
10 New in this release NN47928-302 NN47928-302.
11 Installation Hardware overview The Business Services Gateway 8-port (BSG8e w) and Business Services Gateway 12-port (BSG12ew/aw/tw) are integrated multiservice gate way products that provide application-level support for voice, data, and vide o.
12 Hardware overview NN47928-302 NN47928-302 • power supply (with country-specific power cord) • four rubber feet • 1 x DC barrel co nnecto r retention plastic clip • 1 x omni-directional ante.
Hardware overview 13 Installation • 1 x Console Cable assembly FRU • two antenn as The BSG12tw has the following FRUs: • BSG12ew/aw/tw power supply • country-specific power cords • 1 x WiFi .
14 Hardware overview NN47928-302 NN47928-302 Product description For BSG8ew ports and connectors, see BSG8ew ports and connectors (page 14) . BSG8ew ports and connec tors For BSG12tw ports and conn ectors, see “BSG12tw ports and co nnectors” on page 15 .
Hardware overview 15 Installation BSG12tw ports and connectors T1/E1WAN interface FXS ports FXO port Console port Link/Act LEDs FE LAN ports PoE LEDs.
16 Hardware overview NN47928-302 NN47928-302 The BSG12ew has eleven FE LAN ports. For this unit, the twelfth port is used as the FE WAN interface. For BSG12ew ports and connector s, see “BSG12ew ports and conn ectors” on page 16 .
Hardware overview 17 Installation For BSG12aw ports and connectors, se e “BSG12aw ports and connectors ” on page 17 . BSG12aw ports and connecto rs FE LAN ports Console port FXO port FXS ports Lin.
18 Hardware overview NN47928-302 NN47928-302 The following table provides descriptions of the componen ts of the BSG8ew/12ew/aw/tw faceplates. Component Bsg8 ew or BSG 12ew/tw/aw Description Power and.
Hardware overview 19 Installation FXO port All BSG units have one Foreign Exchange Office (FXO) po rt that connects to the tele phone line coming from the Public Switched Telephone Netwo rk (PSTN) provider. FXS ports (2) All BSG units have two FXS ports to connect to the service provider using a single RJ45.
20 Hardware overview NN47928-302 NN47928-302 Ha r d w a r e The following BSG8ew/12ew/aw/tw hardware ite ms simplify the setup and connection of the system: • “Rack-mount shelf kit” on page 20 .
Hardware overview 21 Installation If more than one BSG8ew/12ew/aw/tw unit is mounted on to p of ot her units, only the unit lowest from bottom sh ould have WiFi activated to prev ent radio interference. The stacked antennas may have to be laterally adjusted.
22 Hardware overview NN47928-302 NN47928-302 Single power supply holder The single power supply holder en ables you to install one power su pply unit on the wall next to your BSG8ew. The power su pply holder keeps the powe r cables neatly organized . Power supply The BSG8ew is powered by a 60 W 12 V DC power supply with a power supply cord.
Hardware overview 23 Installation BSG12ew/aw/tw power supply pack age 48 V DCS-type connector Power supply cable (NA shown) Power supply cord To wall outlet.
24 Hardware overview NN47928-302 NN47928-302.
25 Installation LED functionality The Business Services Gateway 8-port (BSG8e w) a nd Business Services Gateway 12-port (BSG12ew/aw/tw) have LEDs that indicate the stat us of the power, sys tem, and the ports.
26 LED functionality NN47928-302 NN47928-302 LAN port LEDs Each BSG unit has an LED that indicates lin k activity. Each BSG12ew/aw/tw unit has an additional LED that indicates whether po wer over internet (PoE) is enabled. BSG8ew Link Activity LEDs Each LAN port on the BSG8ew/12ew/aw/tw has on e LED that indicates link activity.
LED functionality 27 Installation The following table shows the status of lin k activity for the BSG8ew WAN port LED: BSG12ew/aw/tw link ac tivity and PoE LEDs Each LAN port on the BSG12ew/aw/tw has one LED that indicates link activity and one PoE LED.
28 LED functionality NN47928-302 NN47928-302 BSG12ew/aw/tw POE LEDs The following table shows the LED colour and status for the BS G12 FE port LE D: FXS and FXO ports LEDs The BSG8ew/12ew/aw/tw units have an LED for each analog teleph ony port.
LED functionality 29 Installation BSG8ew FXS and FXO port LE Ds BSG12ew/aw/tw FXS and FXO port LEDs WAN port LEDs The BSG8ew has two LEDs for the WAN port . For more information about the LEDs, see “BSG8ew FE WAN interface LEDs” on page 30 , “BSG12ew/aw/tw WAN interface LEDs” on page 31 and the following tables.
30 LED functionality NN47928-302 NN47928-302 BSG8ew FE WAN interface LEDs 10 Link/Activity status 100 Link/Activity status.
LED functionality 31 Installation BSG12ew/aw/tw WAN interface LEDs Link/Act LED Status Description Green On The WAN po rt is operating at 100 Mb/s. Green Flashing The WAN port is sending or receiving data. Green Off The WAN port is not opera ting. Link/Act LED Status Description Amber On The WAN po rt is operating at 10 Mb/s.
32 LED functionality NN47928-302 NN47928-302 VoIP1000 (FXO/FXS) No LEDs E1/T1 * 2 Bi-color LED Solid green The E1/T1 line is synchronized with the BSG. Solid amber The E1/T1 line is not synchronized with the BSG. Blink amber The E1/T1 is remote loopback.
33 Installation Installation and basic configuration Install the Business Services Gateway 8-port (B SG8ew) or Business Services Ga teway 12-port (BSG12ew/aw/tw) hardware and power supply and connect the cables for analog telephones and lines, the LAN, and the WAN.
34 Installation and basic configuration NN47928-302 NN47928-302 • You can connect the po wer supply to a power ba r. The total length of the power cables from the power supply to the electrical outlet (inclu ding power bar) must not exceed 2 m (6.5 ft).
35 Installation Installation options The following sections describe the various physi cal installation options for the Business Services Gateway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw).
36 Installation options NN47928-302 NN47928-302 Installing the BSG8ew /12ew/aw/tw on a desktop or shelf Use this procedure to install a BSG8ew/12ew/aw/tw on a desktop or shelf. Prerequisites • Obtain the four supp lied rubber feet for the BSG8ew/12ew/aw/tw.
Installation options 37 Installation Installing the BS G8ew on a wall Use this procedure to install a BSG8ew on a wall. The BSG1 2ew/ aw/tw cannot be installed on a wall. Prerequisites • Obtain a Wall-Mount Assemb ly Kit (NTBU1225), which contains the door, t he power supply holder, and the wall-mount bracket.
38 Installation options NN47928-302 NN47928-302 4 Open the cable ma nagement door . 5 Use two of the supplied screws to attach the wall-mount bracket to the wall through the cable trou gh. 6 Use three of the supplied screws to att ach the upper portion of the wall-mount bracket to the wall as sho wn in the fo llowing figure .
Installation options 39 Installation 11 Slide the wall-mount lock fully to the ri ght (unlock position) as shown in the following figure. 12 Align the feet on the unit with the four hole s in the wall-mount bracket. 13 Press the unit against the wall-mount bra c ket and slide the unit down until it clicks in place.
40 Installation options NN47928-302 NN47928-302 14 Slide the wall-moun t lock to the l eft (lock p osition). 15 Use the supplied screw to secure the wall-mount lock into position. 16 Open the cable management door on the wall-mount bracket. Y ou must replace the door on the st andard small system wall-mount bracke t.
Installation options 41 Installation 22 Attach the ante nna to the antenna adapte r so that the antenna is p a rallel with BSG8ew. 23 Place the power supply mounting bracket on the wall close to the BSG8ew. The power supply must be within 1.5 m (5 f t) of the BSG8ew and within 1.
42 Installation options NN47928-302 NN47928-302 4 Place the BSG8ew/12ew/aw/tw on the rack so that th e feet of the unit are in th e depressions in the shelf. 5 Move the unit fo rward until the feet to uch the front side of the depressio ns, and then slide the unit back until the fe et click in place on the slots in the depressions.
Installation options 43 Installation Installing the BSG8ew /12ew/aw/tw on top of another unit Use this procedure to install a BSG8ew/12ew/aw/tw on top of a BCM50 or BES50 in a desktop or rack-mount installation. Procedure steps Step Action 1 If installing the BSG8ew, insert th e power supply retention clip.
44 Installation options NN47928-302 NN47928-302.
45 Installation Cable connection The following sections describe how to connect power, LAN devices, an alog lines, and analog telephones to the Business Services Gateway 8-port (BSG 8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw ) and how to connect the BSG8 ew and the BSG12ew/aw/tw to the WAN and LAN.
46 Cable connection NN47928-302 NN47928-302 4 Plug one end of the power-supply cable into the BSG8 ew power supply . 5 Plug the other end of the power-supply cable into the AC power source (wall outlet). The BSG8ew boot s and the system LED turns solid green.
Cable connection 47 Installation 4 Connect the T1 connection. The PSTN provider brings the adapte r box (RJ48<->RJ45) at the SMB premises to expose native RJ45 type connectors and connect to the BSG12tw W AN. Refer to the document ation for your W AN edge device for proper setup and configuration of the device.
48 Cable connection NN47928-302 NN47928-302 Connecting the BSG8ew/12ew/ aw/tw PSTN Central Office Use this procedure to connect the BSG8ew /12ew/aw/tw PSTN Central Office (CO). Prerequisites • Connect power to the BSG8ew/12ew/aw/tw. • Obtain a telephone cable w ith an RJ-11 modular jack.
Cable connection 49 Installation Procedure steps Step Action 1 Connect one end of the RS232 cable to the serial port of the laptop. 2 Connect the other end of the RS232 cable to th e console port of the BSG12ew/ aw/tw.
50 Cable connection NN47928-302 NN47928-302.
51 Installation System verification The following sections describe how to test the basic functionality of the Business Services Gateway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw).
52 System ver ificati on NN47928-302 NN47928-302.
53 Installation Power supply replacement The following sections describe how to replace the power supply in a Business Services Ga teway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw).
54 Power supply repla cement NN47928-302 NN47928-302 Procedure steps Step Action 1 Remove the telephony a nd data ne tworking lines from the BSG8ew/12ew/aw/ tw . 2 While removing a BSG8ew, rotate the power supply re tention clip to free the power supply cord.
55 Installation ADSL WAN module replacement The following sections describe how to replace the ADSL WAN module in a Business Se rvices Gateway 12-port (BSG12aw).
56 ADSL WAN module replacement NN47928-302 NN47928-302 Variable definitions Use the data in the following table to use the fields in the logon page. Saving the running configurat ion to Flash using the CLI Use this procedure to save the runn ing configuration using the CLI.
ADSL WAN module repla cement 57 Installation 1 Use a Phillips screwdriver to remove the sc rews on either side of the ADSL WAN module. Y ou will feel the screws disenga ge when you have suf ficiently loosened them. 2 Gently remove the ADSL W AN module from the faceplate.
58 ADSL WAN module replacement NN47928-302 NN47928-302 Variable definitions Use the data in the following table to use the fields in the logon page. Variable Value User Name Specify the user name. The default logon name is nnadmin. Password Specify the password.
59 Installation WiFi module replacement The following sections describe how to replace the WiFi module in a Business Services Gate way 12-port (BSG12ew/aw/tw).
60 WiFi module replacemen t NN47928-302 NN47928-302 Variable definitions Use the data in the following table to use the fields in the logon page. Saving the running configurat ion to Flash using the CLI Use this procedure to save the runn ing configuration using the CLI.
WiFi module replacement 61 Installation Procedure steps Step Action 1 Unscrew and remove the two antenna s. 2 Use a Phillips screwdriver to remove the screws on either side of the WiFi module. Y ou will feel the screws disenga ge when you have suf ficiently loosened them.
62 WiFi module replacemen t NN47928-302 NN47928-302 If the unit was previo usly config ured, attemp t to connect with th e previous settings. If not previously configured, or if you cannot connect with your PC or laptop, navigate to the Quick S tart Wizard and fo llow the wizard instructions on the GUI to reconfigure your settings.
63 Installation Basic procedures The following sections describe basic procedures th at you use to prepare the Business Services Gateway 8-port (BSG8ew) and Busine ss Serv ices Gateway 12-port (BSG12ew/aw/tw) for maintenance and restarting the BSG8ew or BSG12ew/aw/tw after maintenance.
64 Basic proced ures NN47928-302 NN47928-302 End Removing a rack-mount ed BSG8ew/12ew/aw/tw Use this procedure to remove a rack-mounted BSG8ew/12ew/aw/tw. Procedure steps Step Action 1 Remove all of the cables from the unit. T o disconn ect cables, see “Disconnecting th e cables” on p age 65 .
Basic procedures 65 Installation 1 Remove all of the cables from the unit. T o disconn ect cables, see “Disconnecting th e cables” on p age 65 . 2 If a unit is mounted to the top of anothe r unit, slide that unit forward until it disengages fro m the clips on the lower unit.
66 Basic proced ures NN47928-302 NN47928-302.
An important point after buying a device Nortel BSG12aw (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Nortel BSG12aw yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Nortel BSG12aw - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Nortel BSG12aw you will learn all the available features of the product, as well as information on its operation. The information that you get Nortel BSG12aw will certainly help you make a decision on the purchase.
If you already are a holder of Nortel BSG12aw, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Nortel BSG12aw.
However, one of the most important roles played by the user manual is to help in solving problems with Nortel BSG12aw. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Nortel BSG12aw along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
