Instruction/ maintenance manual of the product 6.1 Nortel
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1-800- 4 NOR TEL www.nortel.co m/norstar P0603544 02 Print ed in C anad a Norsta r and Meridi an are trademark s of Nor tel Ne t w o r k s © Copyr ight Nor tel Netwo rks 2003 Compact ICS 6 .
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P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Table of Contents Get ting start ed with Norstar 15 Us ing this g u ide 15 Unde r st andi ng p rogrammin g 1 5 Bef ore you start 1.
iv / T ab le of Cont ent s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Answ ering calls at a pri me telephone 46 Expandin g t elephone b utto n ca p acity 47 Using a CA P m odu.
Tab le of Con ten ts / v P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Chan ging handsfr ee ans werback f or a telephone 69 Turning P r i vacy on or off fo r a call 70 Creating.
vi / T able of Cont ent s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Using the pre- recorded gree t ings 9 1 Using custo mized gre etings for System A nswer a n d CCR 91 Time .
Tab le of Con ten ts / vii P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de T rans f e r r ing a call 111 T rans f e r r ing e xter n al calls 1 12 Cancel ing a transf er 112 Usin.
vi ii / T abl e of Cont ent s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Cancel ing a mess age you h a ve sent 1 3 3 Vie wi ng your m essages 133 Replying to a mess age 133 Re.
Tab le o f Cont ent s / ix P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Busi ness S eries T erminals 15 1 Ident if yi ng the te lephon es 152 T7316E Bus ines s Seri es T er mi.
x / Ta ble of Cont ent s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 F eature notes 182 Usin g the H ospi talit y fe atures 185 Hospitality passw ords 18 5 Desk p s wd 185 Cond.
Tab le o f Cont ent s / xi P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using the I-A T A wi th mo dem s and f ax mac hines 209 T rou bl eshoo ting for the d evice attached to.
xi i / Ta ble of Conten t s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 T u rn ing Ser v ices on and off using f e at u re codes 221 Vie wing t he acti ve Se rvices from a two .
T abl e of C on ten ts / xi ii P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Maintaini ng secur ity 238 Acce ssing No r st ar remotely o ver the public netw ork 239 T o nes 23 .
xi v / Tabl e of Contents C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de / 15 Getting s tarte d wi th Norstar Your Norstar digital key s ystem ha s many powerful f eatures t ha t can be customized to keep up with changes in your work p lace.
16 / Getting starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 You ma y want to further cu stomize your sy stem. For example, you can c hange how some f eatures work, or ada pt t he system to ch an g es in your of f i c e .
Ge tting started with Norstar / 17 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Wh at yo u’ ll nee d t o do progr a mm in g Progra mming is perf ormed us ing a tele phone th at can show two lines of information on the display.
18 / Getting starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Busin ess Serie s Term inal T 7316E No r st ar two-line dis p lay tele phones The next illustration numb e rs the buttons that are used for both day-to-day communication and progr amming on the T7316E telephone.
Ge tting started with Norstar / 19 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Bu si ne ss S eri es Ter min al but ton s s Display Sh ows instr uct ions fo r ever yday c alling as well as for programming. Di splay butt ons Ha ve a vari ety of uses .
20 / Getting starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 This guide s hows t he ic ons for Busines s Ser ie s T erminal buttons on the pro gramming te lephon es. Your tele phone may have di fferent la bels , or the bu ttons i n sl ight ly differ ent locat ions.
Ge tting started with Norstar / 21 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de T he pr ogra m mi ng ov e rla y When you begin programming, a gr oup of buttons on the telephone bec ome the buttons for moving through programming headings and settings.
22 / Getting starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Busin ess Serie s Term inal w ith overlay Head ing Back S how Next Head ing Back S how Next Busi.
Ge tting started with Norstar / 23 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M- series term inals o verl ay Plac ing the progra mm ing ove rla y o n M-ser ies termi nals He.
24 / Getting starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 A m ap f or w o r ki n g in progr a mm in g The pr ogr amming maps on page 25, page 2 6, and page 27 show the he adings you s ee whe n you m ove through the display m e nu after pressing and entering the password ( the de fa ult password is or ).
Ge tting started with Norstar / 25 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Progr ammi ng m ap (page 1 ) T e rminals & Sets Show set Enter di gits or pr e ss LIST .
26 / Getting starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Programming map ( pa ge 2) Lines Show li nes __ _ Enter digits or pres s LIST Name Serv ices Rin.
Ge tting started with Norstar / 27 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Progr amming map (pag e 3) St ar ti ng and en ding a se ssi on As system coordinator, the first steps in making any c hange to the N ors ta r sy s te m a re al way s t he sam e .
28 / Getti ng starte d with No rstar C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 En ding a sess ion The system goe s ahead wit h any changes you make to programming as s oon as you move away from a setting, either by using the navigation butto ns or by pressing .
Freq u en tly use d program m ing operation s / 29 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Frequent ly used progr a mming op erations The following se ctions highlight t he most f requently used programming operations.
30 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 In th is e x am p le, you ar e c h ang in g t h e ti me to 1:30 p.m . Pre ss CHANGE . P r es s t h e d ia lp a d b u t to n s t o ent e r th e hou r .
Freq u en tly use d program m ing operation s / 31 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de The clock controls t he s chedules us e d f or s e rvices such as r inging and routing s ervices. After a power failure , the clock is behind by the length of time power was lost.
32 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 Choose a speed di al code Add o r chan ge the telephon e n umb er Select a lin e fo r the s peed dial cod e Press ‘ thre e t im es .
Freq u en tly use d program m ing operation s / 33 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de If you ass i gn a s peci fic l ine to a sy st em spee d dial numb er, o nly telephones w ith a n ap p e a ra n c e of t ha t li ne can us e t h e sp e e d d i a l n u m ber .
34 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 Cha ng ing t he name of a t ele pho ne Be gi n the pro gr am min g s ess i on Dec ide t he name you w ant t o giv e t o th e s p e e d dial code.
Freq u en tly use d program m ing operation s / 35 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Chan ge the na me o f a te le ph one Press ≠ . Enter th e i nterna l number (DN) of the telephone or vo ice mai l ext ens ion. In this exam ple, th e DN is 2 1.
36 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 Ch an gi ng th e na m e o f a l in e Be gi n the pro gr am min g s ess i on Chang e the n ame of a line Press . Press . Press .
Freq u en tly use d program m ing operation s / 37 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ma kin g c hange s t o Cal l Fo rward N o Answer Be gi n the pro gr am min g s ess i on Change wh ere a ca ll go es wh en ther e i s no an swer Press ‘ to use the name you hav e e ntered.
38 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 Cha nge the n umb er of t im es th e tel ephon e rin g s be fo re i t is forwarded Press ≠ . Press CHA NGE and e nter the int ernal numbe r whe re yo u want the ca lls to be sen t.
Freq u en tly use d program m ing operation s / 39 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ma kin g c hange s to Call Fo rward on Bus y Begin the programm ing session Chang e w her e a call g oes when a t e lepho ne is busy Pre ss .
40 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 Making Ch anges to Do No t Disturb on Busy When you are on a call and a se cond c all comes in, your telephone rings softly to alert you to the second call.
Freq u en tly use d program m ing operation s / 41 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de For mor e information about Ca ll Forward and similar s ettings, se e ‘‘ F orwarding your calls to with Norst ar ’’ on pa ge 119 .
42 / Fr eq uen tl y u s ed pr o gr am mi ng op era ti o ns C om pac t ICS 6.1 Sys t em Coor d ina to r Gu ide P 060 35 44 02 Wh at wo uld y ou li ke to do ne xt ? Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either the Table of C ontents or the Index.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de A nsw ering c alls Answ ering in co m ing calls with Hunt Groups Your Norsta r syste m all ows you to e stabl ish Hu nt Grou ps in y our sys tem. Hunt Groups are a group o f N orsta r set DN s t hat c a n b e cal l ed by a si ngle di rector y number .
44 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Lin e butt on s For each l ine a ssigne d t o your te l ephone , one l ine bu tto n is assi gned t o that l ine. P ress the l ine b utton to s elect the l ine yo u want t o answer or use to mak e a ca ll .
Ans wer i ng ca ll s / 45 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ri ngs you may hea r The T73 16E telepho ne displ ays a se t of ic ons in pla ce of f lashing a rr ows when it i s connect ed t o a syst em with ve r sion 6 .
46 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Sorti ng calls by disti nctive ri ng patterns When l ine s ar e con figur ed on your syste m, t hey c an be assig ned one o f fou r di stin ctiv e ri ng pa tt ern s (DR P).
Ans wer i ng ca ll s / 47 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Displays Ex pandi ng te leph one butt on capac ity You can add addi tional m emo ry buttons t o M7324 tel ephones us i ng a CAP modul e and to T731 6E te lephone s using a KIM (ke y i ndica tor m od ule).
48 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Using a CAP module A ce ntral an swerin g p ositi on tha t uses a Norsta r M7324 tele phone and a CAP module i s pro grammed as a CAP by your ins tall er or c ust omer servi ce repre sent ative .
Ans wer i ng ca ll s / 49 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Mo nit oring tel eph ones w it h the C AP m odule The i ndi ca to rs ˆ besid e intern al autod ial butt ons o n your CAP modul e show the s tat us of Norst ar tele phones .
50 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Norstar T7316 E telephone w ith ad ded KI M An ordina ry KIM (OKIM) c onfig ur a tion does not h ave any system pro gramming.
Ans wer i ng ca ll s / 51 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Cold start ing the KIM If yo ur KIM fails, o r if you wa nt to era se prog ramming on the KIM, th ere ar e two ty pes of col d st art. For bot h type s of co ld star ts: 1.
52 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 • KI M mult i-mo dule col d st art If yo u w ant to col d star t all t he KIMs att ached to your t el epho.
Ans wer i ng ca ll s / 53 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de 3. Pre ss ≠ . Show set : di sp l a y s. 4. Ente r t he DN number of the T7316E whi ch is at tache d to the eKIM you want to progra m, then p r ess OK . 5.
54 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Vie wi ng info rmati on about a c a ll o n th e di spl ay If you subsc ribe t o Call Displ ay servi ces fr om your l ocal telephone comp any, one line of in formation a bout an ext ernal cal ler is di splayed aft er yo u ans wer.
Ans wer i ng ca ll s / 55 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Once you answer a c all, ne w cal ls comi ng in on lines co nfigu red with CL ID t o tel ephones with C .
56 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 M ak in g Ca ll D i sp lay i nf or mat io n app ear au tom at ica lly at a tele ph o ne Eac h telep hone t hat ri ngs for an ex ternal line can d ispl ay Call Displ ay i nfor mat ion for t hat l ine .
Ans wer i ng ca ll s / 57 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Picki ng up a call ri n ging at another te leph one You can p ick up a c all r ingi ng at anot her telephone usin g Directed Pic kup or Group Pickup .
58 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 If the re is more than on e incomin g ca ll a t a telephone i n a p ic kup gr oup, a c all ring ing on an exte rnal line i s a nsw ered f i r st fo llowed by c alls on t he pri me lin e and, finall y, cal ls on i nter nal l ines .
Ans wer i ng ca ll s / 59 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de An swe r ing a ca ll u si ng T r unk A nswer Press . The Tr unk Answer feat ure allo ws you to answer a ringi ng call anywhe re in t he syste m from a ny tele phone i n the sys t em.
60 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 An swe r DN s an d A nswer k eys You can u se a n Answer DN butt on to monit or call s to anoth er tele phone.
Ans wer i ng ca ll s / 61 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Creating a Conference C all You can ta lk to t w o pe opl e at on ce.
62 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 On an M710 0 o r T7100 t elepho ne: 1. Pre ss , t o place o ne c al ler on ho ld. Pr es s again , to pu t the c alle r you want t o kee p on hol d. 2. Pre ss .
Ans wer i ng ca ll s / 63 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Sp li t tin g a conf er en ce You can ta lk with o ne pe rson wh ile the other pers on is on hold . On a T7316 , T 7316 E, M7 208, M73 10 or M7 324 tele phone : 1.
64 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Listeni ng to a c all as a g roup To al low people i n your off ic e to lis ten in on a call using Group Lis teni ng, pres s . Co ntinue to speak to the call er th rough th e telep hone hands et.
Ans wer i ng ca ll s / 65 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Usin g h andsfr ee/mut e The abili ty to us e handsfre e ha s t o b e turn ed on or off for eac h tel eph on e. The ty pe of handsfree ca n be changed. See ‘‘ Changing handsf ree for a t elepho ne ’’ on page 68 .
66 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 M akin g c all s wi th out li f tin g th e ha ndse t 1. Pre ss the hand s f ree bu tto n. If you do not ha ve a prime lin e assign ed to your te lephon e, pres s a line bu tto n.
Ans wer i ng ca ll s / 67 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Us ing ha nd sf ree On model s wit h sepa rate handsfree and mute bu ttons: • Th e i ndi ca to r n e x.
68 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Cha ng ing ha nd sf ree f or a te lep hon e You can pro g ram the t ype of hands free use d with e ach te lephone . You n eed t he pr o g ramm ing t emplate f ound a t the f r o n t o f t his g u i d e .
Ans wer i ng ca ll s / 69 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de A handsf ree/mute b utt on is a ut omati call y assi gned t o a Nors tar o r B ST t elepho ne tha t is pro g rammed w ith handsfree an d is alw a y s l o cate d in t he l ower right- hand c orne r o f the nu mer ic dial pad .
70 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Turning P rivacy on or off for a call Line s in your syste m can be confi gure d to ha ve aut omat ic pri vacy.
Ans wer i ng ca ll s / 71 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Checki ng ca ll length using Call D uratio n Ti mer By pr essi ng , y ou can see how long you spent on you r last call , or how lon g you have be en on your present cal l.
72 / An swerin g ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M aki ng call s There are m any ways t o m ake a call , de pending on the progr amming a nd t he typ e of call, as foll ows : • Pic k up the hands et and dial . Th e N or s ta r syst e m supports thr ee met hods of dia ling.
74 / Maki ng ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Wai t for the t elepho ne t o be ans wered. I f no one ans wers, pr ess LA TER to use the Ri ng Agai n (page 8 0 ) or Message (page 132) f eature , or press PRI ORITY to m ake a p rior it y cal l .
Maki ng calls / 75 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Cho osing a line using a line button You have one l ine butto n fo r e ach l ine a ssigne d to your telephone . Pre s s the li ne b ut t on to s el ec t the l ine you w an t to a ns w e r o r u s e to make a call.
76 / Maki ng ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 code is u s ed i n t he s ame way a s t he line p ool acce ss cod e, but you may need t o dial fe wer following num bers if th e route is s et u p t o a ut o mati cally dial part of the call num ber.
Maki ng calls / 77 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M aki ng ca lls fr om an IS DN ter m in al ISDN ter minals do n o t hav e line keys or intercom key s as do No r s tar a nd BST t el ephones .
78 / Maki ng ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Us ing Pre - dial Pre -dia l allows you to ente r a tel ephone nu mber, chec k it, then cha nge i t before a ctual ly m aki ng t he call . T h e call is not di aled unti l you sele ct a line or li ne pool, or pick up the hands et.
Maki ng calls / 79 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ma king a p r io rity c all 1. Pre ss . 2. Wait for a c o nnection, t hen speak. A person who receive s a p riority ca ll wh ile o n a nother cal l has ei ght sec onds to acc ept or bl ock t he ca ll .
80 / Maki ng ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 You c an m ake a p riority c al l only whi l e y ou r telephone d ispla ys: Using Rin g Ag ain Use R ing Aga in when y ou c a ll someo ne on your No rstar s ystem a nd their t elepho ne is busy or there is no answer .
Maki ng calls / 81 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Displays You canno t use Ri ng Again o n your curr ent call. You can o nly us e Ring Again whi le yo u h ave a bus y signal on a n interna l c all or line poo l reques t , o r while an intern al ca ll is ri ngi ng.
82 / Maki ng ca lls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Auto Attenda nt The bui lt-in Auto At tendan t aut om a tica lly a ns wers an d d ir ects incomin g cal ls, which ca n reduce or elim in ate the wor kload for the p erson who a nswer s inc oming ca ll s fo r an of fi ce.
84 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Custom C al l Routing (CCR) The jo b o f a nswer ing and t ransf err i ng cal ls can b e ta ken ov er by CCR. When som eone call s on line s monit ored by C CR, t he syste m answers the cal l and p lays a gr ee ting you have recorde d.
Auto A ttendant / 85 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de CC R befor e the tel ephones in th e group t hat a re prog rammed to forwa rd afte r thre e rings. A CCR ca ll is for warded by F orward on B usy, t he Ca ll Fo rward fea ture code, and Call back progra m m ing .
86 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 • Writ e down th e gre etings or sc ripts t hat y ou want t o r ecord as the comp any gree ting and busine ss c losed gre etin g. Refer to e xamples in ‘‘ R ecordi ng customi zed g reeti ngs fo r Sys tem Answe r and CCR greet ings ’’ o n page 94.
Auto A ttendant / 87 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de B ec au s e Sy s t em A n sw e r a ns w er s ca ll s a n d th e n puts t h em o n hold, th e fe at ure shoul d be tu rned off when no one is at the telephone to retr ieve th e ca ll s.
88 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 5. Pre ss CHANGE and enter t he in ternal n um ber of the tele phone you want t o a ssi gn as the at ten dan t telephone .
Auto A ttendant / 89 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Setting ring delay before System An swer takes a c all You need t he progr amming temp late f ound a t th e f r ont of t his gui de. See ‘‘ Gett ing starte d with Norst ar ’’ on page 15 for more infor matio n.
90 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 If CCR is pr ogram med t o answ er t he call i n less than tw o ring s, the ca ll i nformat ion may not be ca pture d and fo rwar ded t o tele phone s i n the CCR gro up.
Auto A ttendant / 91 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using the pre-reco rded greetings Pre -recorded gr eetin gs are always used when the S y s tem Ans wer or CCR ar e tur ned on , even if you do no t c re ate pers onali zed r ecordin gs.
92 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Syst em Answe r on: Yo u h a v e reac h ed Blu ebi r d C onsu lti ng. A ll of o ur op erato r s are busy . If you know t he e xtensio n t hat you want , and are using a t ouch t one phon e, pl ease dial it now.
Auto A ttendant / 93 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ti me av ail abl e f or cus to mi zed g re eti ngs You have a tota l of 96 se conds of reco rdin g time to al locat e to a ll gre et ings.
94 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Re co rdi ng cu st omi zed gre et ing s f or Syst em Answer an d CCR greetings Bo th Syste m Answer and CCR m ust be t urne d off to use t his fe ature.
Auto A ttendant / 95 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de greet ing, or Of f t o turn th em of f. If your syste m doe s not have t he capa bilit y t o allow you to re .
96 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Pr ogrammin g o r chan gin g CCR destinati ons 1. Pre ss •°‹‹ and e n ter t he System Coor dinator pass w ord (t he default password is ¤‹fl›fl ). 2.
Auto A ttendant / 97 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Time savers fo r maki ng c alls St orin g a n umber on a me mor y bu tton f or Autodial Yo u ca n pr og ram mem ory b u tto ns for on e-t ouc h di al ing o f i n ternal or e xter nal tele phone numbe rs.
98 / Auto A ttendan t C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 For th e M7100 or T7100 telephone , an e x ter na l autodi a le r ca n be pro grammed only by u sing a line and not a line p o ol.
Auto A ttendant / 99 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using Last Numb er Redial Press to re dia l th e las t e x te r nal n u mb er you d iale d .
10 0 / A u to Attenda nt C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 5. Pre ss ‘ thre e times. The d isplay sh ows Restriction s . 6. Pre ss ≠ twi ce. 7. Pre ss ‘ . The d ispla y shows Al l ow l as t no : . 8. Pre ss CH ANGE to choose Y (Ye s) or N (No) .
Au to Atten dant / 10 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Cha ng ing a nd a ddin g Sys tem Sp ee d Di als Syste m Spe ed Dial cod es are nu mbere d fr om 001 to 25 5. The system coordi nat or a ssign s numbe rs t o Syst em Speed Dial c o des for the en tire syst em .
10 2 / A u to Attenda nt C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Ma ki ng a sp eed dial call You can q u ickly dial exter nal tele phone numbers that ha v e be en pro grammed onto spee d dial codes . 1. Pre ss . 2. Ente r the appro pr iate t h r ee -digit speed d i al code.
Au to Atten dant / 10 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using Saved Number Redial You ca n save th e number of th e ext ernal call you are o n (p rovi ded you di aled t he call ) so tha t you c an call it a gain la ter.
10 4 / A u to Attenda nt C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 4. Pre ss ≠ . 5. Pre ss ‘ thre e times. The d isplay sh ows Restriction s . 6. Pre ss ≠ twi ce. 7. Pre ss ‘ twice . The displ ay s hows Al lo w s ave d no: .
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de H andling ma ny calls at o nce Usin g Hold You can te mporari ly sus pend a ca ll by pressi ng . When a call is on hold , an in dicat or flas he s on all telephone s th at have ac ce ss to t h e li n e.
10 6 / H andl ing m any c alls at o nce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 3. Pre ss the l ine bu tto n of the c all. You may hear i ndica tions fro m the fa r end tha t you ar e on hol d (for example , tones or mu s ic).
Ha ndl i ng m a ny c al l s at on ce / 107 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using system-wi de cal l ap pearance (SW CA) Th is fea tur e al lows a ca ll to maintain a n appe aranc e o n t he S yst e m W id e Call Appe aranc e (SWCA) butt ons t o a group of us ers for the li fe of t he call.
10 8 / H andl ing m any c alls at o nce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Eac h gr oup tel ep hone mus t eit her have a lin e appe ara nce o f t he ca ll co ming i n, or a free in te rcom button to be abl e to retri eve a SWCA call .
Ha ndl i ng m a ny c al l s at on ce / 109 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de SWCA indicator s, call status states (auto assign) Ou tgoi n g cal ls When you ma ke a .
11 0 / H andl ing m any c alls at o nce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 No f ree c al l ke ys If all t he SWCA keys are cur rently occupi ed when a new c all c omes i n, you can s till put the call on H old.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Tr ansf er ring c alls Using th e transfer feature Transf er al lows you to direc t a call t o a tele phone i n your Nors tar syste m, wit hin the Norsta r ne t work, o r exte rnal to Norsta r.
11 2 / Transfe rri ng calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Tr an sf er ring ex te rna l ca lls If an ex ter nal call i s t ransf erred to a bus y tele phone, or no.
Transferri ng calls / 11 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Displays Yo u are ta lking t o the perso n y ou w ant t o tr ansfer the c a ll to. Pres s RETRY if you decid e to trans fer the cal l t o someon e els e. Pr ess or JOI N to tran s fe r the c a ll .
11 4 / Transfe rri ng calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Usin g Camp-on You c an trans fe r an ext e rna l call t o anot her t el ephone, even if al l its line s ar e busy. 1. Pre ss . 2. Di al the number of the telephone yo u w ant to camp the call to.
Transferri ng calls / 11 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Parki n g a c a ll Yo u ca n su sp e n d a cal l so t h at i t can be re tr i eved f ro m any t e lep hone in yo ur system. 1. Pre ss . 2. U se th e Pag e fe at ure ( ) or press PAGE to an nounce th e re tri eval co de di splay ed by your tele phone .
11 6 / Transfe rri ng calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Using Ca ll Park When you par k a call , the sys tem assi gns o ne of nine code s for the retri eval of th e c al l.
Transferri ng calls / 11 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Displays Usin g Callback When you di rect a call y ou ha ve answere d to anot her t eleph one, th e syste m mon i tors th e call to mak e s ure i t is answ ered .
11 8 / Transfe rri ng calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Forwarding your calls Fo rwardi ng your c all s t o with Norst ar Press and enter the num ber of the intern al te lephon e to which you want your call s fo rwarde d. Use Line Redi recti on to forward calls outsi de the system.
12 0 / For warding y our calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Ove rr id ing Ca ll Fo rwar d If you ca ll someone who ha s t heir c alls forward ed to you, your c all rings at t hat re ceivi ng tel ephone even t houg h t hat te lephon e has been set to forwa rd ca ll s to you.
Forw arding y our calls / 12 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Fo rwar d on bu sy Fo rw a r d on bu s y re d i r e ct s your ca ll s to a noth er tele phone on your Norst ar sys tem whe n y ou are busy on a ca ll, o r when you h a v e D o N ot D i s tu rb act iva ted a t your tele phone.
12 2 / For warding y our calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Fo r w a r d o n b u s y ta k e s p r i o ri t y o v e r DND on B u sy . If a n exte rn al ca ll us es a t arge t l ine , th e c all i s p rocesse d acc or di ng to th e pro gramming of the ta rget l ine.
Forw arding y our calls / 12 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Li ne Red irect io n Li ne R edi rec ti on al low s y ou to s end y o ur e xte rn al cal l s t o a telephone out side t he office . You may choos e to redire ct a ll y our extern al lines or onl y s o m e o f t he m.
12 4 / For warding y our calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Ca nc eli ng L ine Re dire cti on 1. Pre ss . 2. Se lect t he l ines you no l onger wa nt to be redi re c ted. Allo wi ng a te lepho n e t o re dire ct cal ls You can tur n t he re direct c alls featur e on and of f.
Forw arding y our calls / 12 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Tu rnin g t he r e dir e c t ri ng for a t ele phone o n o r o ff You can program a telephon e t o ring brie fly (200 m illi sec onds) when a c all i s re dire ct ed on on e of its lines .
12 6 / For warding y our calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Displays wh ile canc eling r edirection Enter a vali d line pool access c ode. You have attempted to redi rect a line, b ut so m e one else has alr eady r edirected t hat li n e.
Forw arding y our calls / 12 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de How Line Red ir ecti on is dif fere nt fro m Cal l Fo rwar d C al l Fo rw ar d fo rw ar d s all ca ll s th at a rr iv e a t a p ar tic ul ar telephone to anoth e r tele phone wi thin the Nor star sys tem or ove r ext ernal ISDN l ines .
12 8 / For warding y our calls C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de C ommu ni cating in the office Pagi ng Pag ing all ows you to make a nnou ncements over t he Nors tar sys tem using t he telephone spe akers , or your louds peak er sys tem, i f one is ava ilabl e.
13 0 / Com m uni ca t i ng in t he of fi ce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Act iva ti ng and de ac tiv at ing t he ab ili ty to pa g e You n eed t he pr o g ramm ing t emplate f ound a t the f r o n t o f t his g u i d e .
Co m mu ni ca ti ng in the o ff i ce / 13 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de A zone i s any group of sy s tem t elep hones t hat you wa nt t o group toget her for pagin g, regardle ss of the ir locat ion.
13 2 / Com m uni ca t i ng in t he of fi ce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Us ing Page w ith ex tern al pagi ng equ ipment When you make a pag e that uses ext erna.
Co m mu ni ca ti ng in the o ff i ce / 13 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Can c elin g a me ss ag e y ou have se nt 1. Pre ss . Th e displ a y shows Cancel for : . 2. Ente r the int ernal num ber of the p erson to wh om you se nt th e m es s age .
13 4 / Com m uni ca t i ng in t he of fi ce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Rem o vi ng it em s fr om y our message list You can era se a message wh ile you are v iewing it in y our m es s age list.
Co m mu ni ca ti ng in the o ff i ce / 13 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Yo u have t ried to send a mes sage to an inv ali d int ern al numbe r or to a t elephon e t hat is out o f se r vi ce . SH OW ap pear s only if y ou have outst anding mes sages.
13 6 / Com m uni ca t i ng in t he of fi ce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Usin g Voice Call You can make an announce ment or begi n a conve rsatio n thr ough t h e spe aker of a nother tel ephone in th e system. Ma ki ng a V oic e Ca ll Press .
Co m mu ni ca ti ng in the o ff i ce / 13 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Pre ven ting V oi ce Cal ls t o your te leph one us i ng Voice Call Deny Press . Voice call s ri ng like re gular int ernal call s. Your other ca ll s pr oc eed n orm ally .
13 8 / Com m uni ca t i ng in t he of fi ce C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Tracking your i ncoming calls Usin g Cal l Log Tel ephones can a utoma tica lly log Cal l Displ ay inf ormation for ca lls on an ex terna l line. The line must ap pear on tha t te lephone b ut it does not have to be a ringing l ine.
14 0 / T ra ckin g y ou r inco mi ng ca ll s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 To us e t he fea tu res o n t he fol lo wi ng page s, your telephone mu st ha ve sp ac es av a il ab l e in i t s C a ll lo g .
Tr ac king you r i nco m ing ca ll s / 141 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de De leti n g old lo g items ( autob ump ing) Your log has a set numbe r of i tems that it can hold. When it becom e s ful l, new c alls cannot be l ogged.
14 2 / T ra ckin g y ou r inco mi ng ca ll s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 If you accide ntall y erase an item , you can re trieve i t. 1. Pre ss or UNDO i mmed iat el y af ter ac ci de nta ll y e ras i ng an it em.
Tr ac king you r i nco m ing ca ll s / 143 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de To e nt er Call Log u s ing your p assword 1. Pre ss t o ent er Ca ll Log. If you have p r ogrammed a pas sword, th e dis play s hows Pas swo rd: .
14 4 / T ra ckin g y ou r inco mi ng ca ll s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 The call er's numbe r is un avail able. _ i n di ca t es a n e w it em . ¯ indicat es th at the cal l was ans wered . § i n di cat es a l o n g di st a n ce ca ll.
Tr ac king you r i nco m ing ca ll s / 145 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Usin g Voi ce ma il If you subsc ribe t o a voice m essage servi ce ou tside y our office, you can acc ess t hat serv ice t hrough yo ur Norstar system.
14 6 / T ra ckin g y ou r inco mi ng ca ll s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de C usto mi z ing y our telephone Fi ndi ng out wha t a butt on do es usi ng Butt on In quir y You can che ck t he func tion of an y lin e, inter com, or pro g ram m ed button on y ou r teleph one by pr essing .
14 8 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 2. Pre ss a numbe r on the di alpad to c hoose th e contra s t lev el you l ike bes t. On a two -lin e tele phone, you can use the UP an d D OWN di splay bu tto ns t o a djus t t he co ntra st.
Cu s t o m iz i ng y o u r t e l ep ho ne / 14 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Pro g r a mm i ng a fe a t ure c ode onto a mem ory b utt on You can pro g ram a featur e c ode onto a memor y butt on. In some c as es , pre ss ing th e butt on a second ti m e canc els the fea ture .
15 0 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Displays The name of th e feat ure assig ned to a butt on is dis p la yed w hen yo u p re s s the bu tton. SHOW app ears when there is more information av ailable.
Cu s t o m iz i ng y o u r t e l ep ho ne / 15 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de L abe li ng y ou r s e t Th e Busi ness Ser ies Term in als ha ve labe l s t rip s that come wi th each set. The Norsta r M-series telep hone s h ave in divi dual ke yc ap labe ls.
15 2 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 www.norte ln etworks .com (Cus tomer Support/S oftwa re Distri but ion, un der Product S electi on choose De skto p Ass istant ).
Cu s t o m iz i ng y o u r t e l ep ho ne / 15 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de T 731 6E Bu s ine ss S er ies T er m ina l but to n d efa ul ts The de fault button assi gnments for the T73 16E Bu siness Seri es Te rminal (BST) depend on th e tem plat e applie d.
15 4 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 T7316E BST u pper b uttons (PBX tem plate) T7316E BST u pper butto ns (Hybrid tem plate).
Cu s t o m iz i ng y o u r t e l ep ho ne / 15 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de T 731 6 B us ine ss S er ie s T er mi n al bu tto n def au lts The de fault button assi gnments for the T73 16 Busines s Ser ies Termina l depen d on t he te mplate ap plie d during start up.
15 6 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 T7316 BS T l ow er b u t to ns Button #/ Function Sq u a r e tem pl ate Button #/ Func t.
Cu s t o m iz i ng y o u r t e l ep ho ne / 15 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M7 310 te leph on e bu tton d ef aul ts The de fault button assi gnment s for the M7310 tele phone dep end on t he te m p l at e a ppl i ed .
15 8 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 M7310 du al mem ory buttons M7 100 a nd T7100 te lephon e b utton defaul ts For fo r th e d e faul t te mpla te, t h e one p rogr am ma ble b utt on on t h e M 7100 and T71 00 t elep hone is µ .
Cu s t o m iz i ng y o u r t e l ep ho ne / 15 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M7 208 te lepho ne but ton de fau lts M7 324 te lepho ne but ton de fau lts Bu tto ns without a lab el are blank by default an d c a n be programm ed as autod ial or feat ure butt ons.
16 0 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 M7324 N m emo r y key assign ments Sq ua re ∫Line 1 ∫C all Fwd ∫Conf ∫Line 2 ∫Sp d Dial † ∫Line 3 µ ∂ ∫Line 4 ∫Sa ve No.
Cu s t o m iz i ng y o u r t e l ep ho ne / 16 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Def au lt bu tt on a ss ign m en ts Defaul t featu res are a s s igned auto mat ical ly to the programmab le b u ttons on Norst ar tele phones a nd vary depending on the tele phon e.
16 2 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 M o v i ng li ne bu t to ns You can move exte rnal line s to d ifferen t buttons on your telephone t o arran ge your lines in the way that make s the most sens e to you.
Cu s t o m iz i ng y o u r t e l ep ho ne / 16 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ch an gi ng th e ty pe of r in g You can choos e one of fo ur di stinc tive r ings for your telephone. Th is make s i t eas ier t o i denti fy y our tele phone i n an open offi ce.
16 4 / C u st om iz ing yo ur te le p hon e C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de U ser Pr ef eren ces The Us er Prefere nces sec tion of programm ing a l l ows y o u t o pr o gr am memo ry bu t tons, speed dial codes and ot her se ttings for any N o r star or BST teleph one on the sy s t em.
16 6 / Us er Pref ere nces C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Us e r P ref e ren ce s pro g ram mi ng is av a il abl e un de r U se r Pr efe renc e s un der the headin g Te rmina ls &S et s . Sub- h eadi ngs in User Pr eferences Ch an gi ng bu tton prog r a mm i ng Press ≠ at Bu tt on prgr mi ng .
Us er Pr efer ences / 16 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Inf ormati on about i ndiv idual di spla ys you ma y see is describe d at the end of th is sec tion . Ch an gi ng a Us e r S p ee d D ial 1. Pre ss ≠ at Us er S peed D ial .
16 8 / Us er Pref ere nces C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Ch an gi ng C al l Log op ti on s 1. Pre ss ≠ at Ca ll log opt’ns… 2. Pre ss CHAN G E unti l y ou see the opt ion y ou want to use. See ‘‘ Call L og op tio ns ’’ o n page 140 Ch an gi ng ho w c alls are diale d 1.
Us er Pr efer ences / 16 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Displays The re are 10 memor y button s a nd 1 2 dual memor y b uttons on t he teleph one you are viewi ng. Pr ess ‘ to begin lo ok ing at wh a t is on e ac h b u tton.
17 0 / Us er Pref ere nces C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Programming Hunt Gr oups The Hunt Grou ps fe ature al lows a group of Norst ar or Busi ness S erie s Termin a ls) BST t elepho nes to be call ed b y a sin gle di rectory numbe r , ens uring t hat cal ls are eas ily ro uted t o the a ppropr iate gro up.
17 2 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 • wher e a ca ll goes if all me mbers are busy Not e: Vi deophone s sh ould not b e pla ced in Hunt Gr oups. Hu n t G roups all ow one B cha nnel conne ction at a time and vide ophones use two B ch a nne ls.
Pr ogrammi ng Hunt Groups / 17 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Co ns u lt you r cus tome r se rvice re prese ntati ve to dete rm i ne your Hu nt Grou p number range. N ote : Y our sy s te m DN m us t be a t le as t th r ee d i gi t s l o ng to al lo w H un t Gro ups.
17 4 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 5. Pre ss MO VE to move an exis ting membe r to anothe r place wi thi n the Hunt Group. The di spla y sho ws the member number follow ed by an arrow.
Pr ogrammi ng Hunt Groups / 17 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Sett ing th e di st rib ut ion m od e There are t hree modes of cal l dist ribu tion: • Bro adc ast — rin gs e ach telep hone in t he gro up simulta ne ously.
17 6 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 5. Pre ss CH ANGE t o s e t th e mo d e: S e que nti al , Rotary , Br o adc ast .
Pr ogrammi ng Hunt Groups / 17 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de 3. Pre ss ≠ . The d ispla y shows Me mbe r DN s: . 4. Pre ss ‘ until t he di s play shows If busy: . 5. Pre ss CH ANGE t o s e t th e mo d e : Bus yT o ne , Ov erf low , Que ue .
17 8 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 6. Pre ss CH ANGE to chang e the o verf low position.
Pr ogrammi ng Hunt Groups / 17 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de 6. Pre ss to ex it o r ‘ to conti nue pro gramming. Assigning a d istinctive ri ng pattern to a Hunt Gr oup You can ass ign di stin ctive ring pa ttern s to your Hunt Gro up so t hat ca l ls can b e ra ted in prio rity for t he g roup.
18 0 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Usin g Sil ent Mo ni tor Aft er you have the sil ent moni tor paramet ers s et up, y ou will be a ble t o u s e yo ur SM supe rvisor two- lin e dis play te lephon e to mo nitor ext ernal Hunt gro up calls.
Pr ogrammi ng Hunt Groups / 18 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de W hi le a c all is being moni tored , y ou can choo se to: • move t o anot her Hunt gro up memb.
18 2 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 F eat ur e no te s • You can only mo n itor extern al hunt gr oup cal ls . • You must rel ease all calls on your su perviso r tele phon e b ef o r e you att empt to ru n a mon i tor ing s essio n.
Pr ogrammi ng Hunt Groups / 18 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de • Us i n g a h e ad se t a uto m a ti ca ll y de fau l ts Si l e nt Mo n i to r to m u t e. T h is i s t he r ecomme nded wa y of using t he S ilent Mo n itor fe atur e.
18 4 / P rogra mming Hun t Grou ps C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using th e Hosp ita lit y feat ure s This sect io n de scr ibes the Hospi t ality Se rvices fe atur e whi ch i s us ed to admi nist er room and ala rm s erv ices in s mall to me diu m - sized fac ilities suc h a s ho te ls, m otels , or hospi tals .
18 6 / U s in g th e Hosp ita li t y feat ure s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 4. Pre ss ‘ until t he di s play shows Hos pita lit y . 5. Pre ss ≠ . Desk p swd: disp lays. (d efault i s 4 6 7 7) 6. Pre ss CH ANGE .
U sin g th e Ho s pita lit y f eatu r es / 18 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Pro grammi ng roo m inf ormat ion Use th is s etting to ass ign set DNs to a spec ific room. 1. Pla ce t he ap propriat e progra mmi ng overl ay on the se t y ou are usin g t o do pr ogramming .
18 8 / U s in g th e Hosp ita li t y feat ure s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 3. Pre ss (ADMIN). T h e displ a y shows Term inal s& Sets . 4. Pre ss ‘ until t he di s play shows Hos pita lit y . 5. At the Hos pital it y hea ding, pr ess ≠ until Se rvic e tim e di spla ys.
U sin g th e Ho s pita lit y f eatu r es / 18 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Sett ing the room cond ition You can u se th is f eatur e o n a room set or admini.
19 0 / U s in g th e Hosp ita li t y feat ure s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Prog ramming th e alarm feat ure If you wa nt to allow the room sets to progra m wake-up alar ms, t he re ar e a coupl e of progra m setti ngs tha t need to be ente red.
U sin g th e Ho s pita lit y f eatu r es / 19 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Us in g th e Adm ini st ra tion se t t o co nt rol a lar m s Onl y a Hosp ita lity S erv ices s et can use t his alarm a d ministra tion fea tur e.
19 2 / U s in g th e Hosp ita li t y feat ure s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Us in g th e a lar m To set a n al arm o n a di gi ta l tele phon e: 1. Pre ss The d ispla ys sh ows Alr m:07 :00 OFF 2. Do one o f the fo llowing: If th e al ar m is co r r ec t, p res s ON /O FF .
U sin g th e Ho s pita lit y f eatu r es / 19 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Tu rnin g o ff an al arm When the alar m rings, the use r can re lease the ri ng b y d oing one of the fol lowing, d ependin g on the ty pe of te lephone in the room: Dig ital s et: Pr ess any b u tton except .
19 4 / U s in g th e Hosp ita li t y feat ure s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Telephone feat ur es Insta lli ng Busi ness Seri es Termi nals If you are c o nnecting a Bu si ness Serie s Ter m inal (BST) for the first t ime, refer t o the followi ng ill ustrati ons as a guide .
19 6 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Mo unt in g a B usi ne ss Ser ie s Term in al o n th e w all Mou nting a Business S eries Te rminal o .
Teleph one features / 19 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Mou nti n g a Business S eries Term inal usin g th e stand Mou nt the tel ephone onto the scre ws and slide it down . M ount the s tand as s hown and inser t screw .
19 8 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 I nsta lling Norsta r t el epho nes If you are connecti ng a Norsta r te lep hone fo r the fir st t ime, refer to the i llust ratio ns below and use a s a guidel ine.
Teleph one features / 19 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M oun tin g a Norst ar tel eph on e o n the wa ll 12 34 56.
20 0 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Naming a tel epho ne o r a li ne You can a ssi gn names to iden tif y ext e rnal li ne s, target lin es, and te le phones as sig n ed to s peci f i c pe o pl e.
Teleph one features / 20 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Sto ppi ng call s fr om ring ing at yo ur telephone: Do Not Disturb (DND) St oppi ng cal ls Press t o st op call s from ringing at your te lephone . Onl y priori ty calls ri ng at y our telep hone.
20 2 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Do Not Distur b preve nts voice ca lls from ale rti ng at your tel ephone. Voice ca ll s ar e p res e n te d as n o rm al i nt e rc om c al ls . Usin g Backgr ound Music Lis ten to musi c th rough your telephon e sp eaker b y pres s ing .
Teleph one features / 20 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using th e device attached to the in ternal analog term inal adapter The in ter nal a nalog termina l adapte r (I-AT A ) conne ct s a s tandar d a na log voi ce device t o your Compact ICS .
20 4 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Call For ward ˚• › Cancel ˚£ › Di rect s y our ca lls to anoth er te lephone con nect ed to your Norst ar syst em. Enter the f eatur e c ode followed by the int ern al numbe r of the telephone t o receive the fo rwarded c alls.
Teleph one features / 20 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Confere nce ˚• ‹ All ows you to estab lish a three- way confer ence bet ween yo u, on e exte rnal call er and on e inte r com c aller. To est ablish a c onferen ce call: • Make o r a n swer t he first call.
20 6 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Hold (cont inued) Ex clusi ve Hold ˚ •‡· Allows you to put a n act iv e call on h ol d and preve n ts it from bei ng pick e d u p fr o m othe r tele p hones .
Teleph one features / 20 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Pr io rit y Ca ll ˚ •fl· Al lows you t o inter rup t an interna l c all in progres s o n a Norst ar t elephon e u sing Voic e Cal l Deny or Do Not Distur b.
20 8 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Usi ng a da ta co m mun icat ion devic e w it h the I - ATA The in ternal ana log term inal ad a pter (I-ATA) can conne ct a data c ommun i cati on de vic e such as a fa x mac hi ne, mo dem or a nsw eri n g mac hin e to the Comp act ICS.
Teleph one features / 20 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Pro gr ammin g an swe ring ma c hine s or modems t o an swe r cal ls au tomat ica l ly The de vice conn.
21 0 / Te l eph one featur es C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de IS D N I n te gr a te d S e r vi c es Dig i ta l N et w o r k ( I SD N ) t ec h no l ogy pr o v i de s a f a s t , a ccurat e a nd re liabl e means of s ending a nd re ce iving d ata , image tex t and voi ce infor m atio n t hrou gh the tel ephone syste m.
21 2 / IS DN C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Not e: Syst e m tel ephone feat ures, oth er than Tr ansfe r and Ca ll Forwar d All C alls, a re not a vaila ble t o ISDN term inals.
ISD N / 21 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Co ns u lt you r cus tomer s ervic e re presenta ti ve t o dete rmine wh ether or not t his feature is c ompatibl e wit h your servi ce pr ovid er.
21 4 / IS DN C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Cal lin g th e numb er y ou r ca lls ar e for wa r de d to 1. Se lect a n ISDN line by sele ctin g a l ine butt on, a l ine p ool, or t he hands free but ton, or by l ifting t he hands et (if an ISDN l ine i s yo ur pri me lin e).
ISD N / 21 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de M CID pr om pts Net wo r k Ca ll Di ver s ion ( pr o file 2) This fea ture i s a n etwork fu nction tha t al lows fo rwarding and redire ction of calls o ut side the Nor star n etwork when us in g an E TSI ISDN l ine.
21 6 / IS DN C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 ISDN applications ISDN terminal equi pment deli vers a wide range of powerful busin ess appli c ati ons: Vide oc on fer.
ISD N / 21 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de L eas ed li ne ba ck up Esse ntial backu p for le ased li ne s c an be pr ovided usin g I SDN a s r equ ired, rathe r tha n d uplica ting cost ly pe rmanent leased li n es .
21 8 / IS DN C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de U sing Syst em fea tur es Using alternate or sched uled services The re ar e t h ree t y pe s o f Se rv ic es t o m a k e y our No.
22 0 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 alt ern ate routes a re off ered onl y in the c ase where the orig inal rout e i s no t avail abl e. Refe r to the se ction on l eas t-cost rout ing in th e C ompact ICS Ins talle r Guide .
Usi ng Syste m fea tures / 22 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de you de cid e to run a se rvi ce on a sched ule , th e sy s tem us es th e s tar t an d sto p t imes u s ed for that sche dule.
22 2 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 To turn on a S erv ice 1. Ente r the appro pr iate fe at u re co de f r om a c o n tro l te le p hone. 2 . F o r R es tr i ct io n a nd R ou t in g s er v ic e you have t o e nt e r t he Sy st e m Co ordinat or o r Basic p ass word.
Usi ng Syste m fea tures / 22 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de View ing th e acti ve S er vic es fr om a one -li ne di splay t ele ph one 1. Pre ss . T h e first act ive Servic e di s p lays. 2. Pre ss t o move thro ugh the activ e s chedule.
22 4 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Se rvic es tha t ha ve be en t urne d on aut omati call y are ind ica te d by an ast eri sk (* ) be f ore the n am e o n th e di sp l ay .
Usi ng Syste m fea tures / 22 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using passwords Your pas s wo rds pr e ve nt unauth orized or unint ent ion al c hanges t o y our Norst a r sy ste m .
22 6 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Ch an gi ng pa s sw o rd s You n eed t he pr o g ramm ing t emplate f ound a t the f r o n t o f t his g u i d e . S ee ‘‘ Gett ing s tarte d with Norst ar ’’ on page 15 for m ore in format ion.
Usi ng Syste m fea tures / 22 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Hosp ita lit y p as swor d s There are t wo p asswords w ithi n the Hos pita lity featu re.
22 8 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Using special telep hones Direc t-dia l Yo u ca n r e ac h th e dir e ct - d ia l te le pho n e by dial i n g a s i ng le d i g it .
Usi ng Syste m fea tures / 22 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Any n um b er of telep hones c an be as signe d to call the dire ct-di al telep hone. Hotline A hotline telep hone ca lls a preset i nte rnal or extern al tele phone num ber when you pick u p the ha ndse t (or pre ss the ha ndsfr ee but ton).
23 0 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 1. Pre ss . 2. Pre ss (the d efault Syst em Coordi nator password). 3. Pre ss ≠ at Term i nals &Set s . 4. Ente r the i nte rna l number of the te lep hone yo u wa nt to pr ogram an d press ≠ .
Usi ng Syste m fea tures / 23 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de indicator to the other two par ties. See ‘‘ Us i ng Silent Moni tor ’’ on page 180. Using S et l ock Set lock limi ts t he ways in which you c an cust omiz e your tele p hone .
23 2 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 6. Pre ss ≠ twi ce. 7. Use CH ANGE to se lec t one o f t he th ree o ptions : None, Par tial and Fu ll . Using an auxili ary ringer An auxi liary ringer i s a s epar ate de vice tha t has to be con nected to Norstar.
Usi ng Syste m fea tures / 23 3 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using Host S ystem dialing sig nal s You can acce ss hos t sys tems, suc h as priv a te branch excha nges (P BX) from Norst ar by using host syste m signalin g f eat ures ( al so known a s end-t o-en d si gnaling ).
23 4 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Paus e T he Pau se f eat ure en ter s a 1. 5- se cond d elay i n a diali ng seq u enc e on an e xte r na l l i ne .
Usi ng Syste m fea tures / 23 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Displays Pro gramme d Rele ase The Progra mmed Rel e a s e f e ature perfo rms s am e function as in a p rog r a mm e d dial i ng s eq uence.
23 6 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Wa it fo r Dial Ton e Wai t for Dial Tone ca uses a seque nce of numbers to pause until dial tone i s pre sent on t he li ne be fore co n tinuing to dial.
Usi ng Syste m fea tures / 23 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Using your Norstar system from an external loca tion You can use the l ines and some of the f eatur es of a Norsta r s y s tem from out side the s yste m .
23 8 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Di re ct in wa rd syst em a c cess (DI SA) C on t r o l ac c es s t o your No r st ar sy s te m with di r e ct i n w a r d s ys t em ac ce ss (DISA).
Usi ng Syste m fea tures / 23 9 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ac cess ing Nor st ar remo tel y ov er th e pu bli c ne two rk 1. D ial t he Nor st ar sy s tem re mo te acce ss n umbe r. 2. When yo u hea r a st uttere d dial to ne , e nte r your COS pa ssword .
24 0 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Us in g C las s o f Se rvi c e ( COS) pa ss wo rd s Cla ss of Service pass word s permi t con troll ed acc ess to sy stem resou rce s bo th by inter nal an d remote users.
Usi ng Syste m fea tures / 24 1 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de COS passwords allow you to defin e individ ua l p a ss words and deter mi n e the re s tri ct io n f i lt e rs , a n d rem ote pac k ag e a s s ociated wit h eac h .
24 2 / Us i n g Sy st e m fe a t ur e s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Ge ne ra l Sy stem f ea tur es The fol lowing features are ava ilabl e for the entire Nor star s ystem. Disconnect supervi sion When Di sconne ct Su pe rvi sion i s ass igned to a l ine, th e Norstar syst e m mo n i tor s it t o dete ct i f an e xt e r nal cal le r ha ng s up .
24 4 / Ge ner al System fe atu res C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Li ne as sig nmen t Any of the lin es i n your s ystem ca n be as signe d to an y of yo ur telephones . Your ins talle r or custo mer s ervic e repre senta tive assi gns l ine s t o t elepho nes in Co nfig ura t i on pro gramm ing.
Ge n era l S y st em fea tu re s / 24 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Li ne p ool s A l ine pool allows each te le phone a ccess to e xt ernal lines from a group (or poo l) of ext ernal l ines .
24 6 / Ge ner al System fe atu res C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Ther e is no handsf ree butto n on t hese telep hones. When appl icabl e, s pecia l i nstructi ons f or the telepho nes are incl uded with e ach fe ature de scripti on.
Ge n era l S y st em fea tu re s / 24 7 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Pri me li ne Your telep hone can be progra mmed to s elect a n intern al o r extern al line or a l ine p ool automat ical ly wheneve r y ou lif t the hands et or press the hands free but ton.
24 8 / Ge ner al System fe atu res C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Troubleshooting Usin g the ala r m telephone An alarm te lephone di spla ys Nor s tar sys tem al arm cod es, shoul d they occur .
25 0 / Tr ou bl e sh o oti ng C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 T est in g t he t ele ph on e di spl ay Use a dis play t est if y ou suspec t that o ne of the indicators on the telephone i s not working . 1. Pre ss . T he disp lay shows Dis pl a y tes t .
T rou bl e sh o oti ng / 251 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de 3. Pic k up the hands et and listen. You should hear dial ton e through the hands et at a max imum volum e. The vol ume i s reset to max imum only whi le t he tes t is going o n.
25 2 / Tr ou bl e sh o oti ng C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02.
P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de C ommon feat ure disp lays You may see t he fol lowi ng disp lays when you use a feature. Someo ne is al ready usi ng programming, or the fe a tu r e y ou ar e t ry in g t o u s e i s not co mp at ible wit h the co nfigu rat ion o f t he tel epho ne or line.
25 4 / Commo n feature display s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 You ha ve receiv ed a Ring Again offer for a c all to an inter nal te lephone. Press t he f lashi ng inte rnal li ne bu tton or YES to cal l the number again .
C ommon feature display s / 25 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de Y o u a re r ece i vi ng a p r io r i ty ca l l . I f you a r e on an other cal l, in form t he person you are speak ing to that the ca l l is ab out to b e p ut on hold.
25 6 / Commo n feature display s C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 All t he lines or line p oo ls av ailable to the tel ephon e are i n use .
P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de In dex S ymbol s § L ong Distance sym bol 253 Auto bumping canceli ng # 815 141 using 815 141 autodia l bu tton exte r n al *1 97.
258 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Line Red irection cancelin g #84 124 using 84 123 Mes s age cancelin g 133 sendin g 132 viewing ones you sent 134 vie wi.
In dex / 25 9 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de ‡ Wait f or Dial T o ne s y m bol 236 A access Cla ss of Servi ce 240 extern al lines 245 Norstar fr o m out side .
260 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 programm ing 97 storing nu mbe r on a m emory button 97 using Last Number Redial 100 Auto dial f u ll 98 autom atic Ca l.
In dex / 26 1 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de TAP 52 te st ing 249 , 250 using a line button 75 using butt ons 17 volume control 20 bypass ing a Hotline t e lepho.
262 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Cancel denied 134 CAP answering calls 48 DI D 48 monitoring calls 53 movin g but tons 162 prime telephone 48 sendin g me.
In dex / 26 3 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de Dial voice call 13 7 dialing autom atic di a l 77 direct ext ension 85 options 168 pre-dial 78 saved number 103 stan.
264 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 programm ed feat ures 149 Ev enin g Sc hed 224 Excha nged 162 Exclusive Ho ld 79 , 106 Expens ive route 74 extended, an .
In dex / 26 5 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de Restr icti on service 219 Ring A gain 80 ring t ype 163 Ringing service 219 Routing service 219 Saved Numb er Red ia.
266 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Hospitality 185 , 187 hospitality password 227 host system signaling Link 233 Pause 234 Program med Rel ease 235 run/sto.
In dex / 26 7 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de IS D N applications 216 – 217 capacity 211 equipme nt 21 6 – 217 In te r n e t a c c e ss 21 7 K KI M butto ns o.
268 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Long Tones 234 Long Tones 235 Lunch Sch ed 224 M M7100 telephone 98 button de faults 158 Button Inquiry 147 Call Con fer.
In dex / 26 9 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de telepho ne st atus 80 transferred calls 117 Mov e line from 162 Mov e line to 162 mov in g telepho nes 200 mus ic, b.
270 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 Paging ALL 131 Pagi ng busy 131 Park denied 117 Pa rke d ca ll 254 Pa r k ed on 117 parking a call retrieving 115 Parkin.
In dex / 27 1 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de System Spee d Dial 31 ti me an d da te 29 telepho nes Call F orward 37 , 40 changi ng n umber of rings before forwar.
272 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 redialing extern al number 99 Redir by 126 Redirect ri ng programm ing 125 Redirect ½ denied 126 redirection loops 127 .
In dex / 27 3 P0 60 35 44 02 Co mp ac t I CS 6. 1 Syst e m C oo rd i nato r Gu i de Sched 5 224 Sched 6 224 schedule d services 219 securi ty recom mendations 238 sys tem 237 Se lec t a lin e 75 , 102.
274 / Index C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 T T7316 B usine s s S eries Terminal button de faults 153 T7316 t ele phone splitting a Co nference Cal l 63 T7316E TAP .
In dex / 27 5 P0 60 354 4 02 Co mp ac t I CS 6. 1 S yste m Co ord in a t o r Gui de remote acces s tones 239 voi ce cal l 136 Tones (ATA fea ture code) 208 tr ac ki ng in co mi ng c al l s Call Lo g 1.
27 6 / Ind e x C om pac t IC S 6. 1 Sy s tem Co ord ina to r Gu ide P 060 35 44 02 V videocon ferencing 216 VIEW 246 vie wing active S ervices 222 Call Lo g 141 mes sages 133 , 134 Vo ice Ca ll 136 .
Backup pr ogramming o v erlay s / 277 P0 60 354 4 0 2 Back up pr ogram mi ng ove rlay s Heading Back Show Next Heading Back Show Next Business Ser ies Ter min al s Pr og ramm i ng Record T7316 E T7316.
Aft e r you have fi n i shed prog rammi ng , stor e y our Norsta r Pro gramming Overla y i n the sl ots provi ded on t he ba ck cover. Ap r è s avoir termin é la p rogra mmatio n, r angez la gril le Nor s t ar dans les fentes pr é vu es à ce t effe t à la fin de ce guid e.
An important point after buying a device Nortel 6.1 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Nortel 6.1 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Nortel 6.1 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Nortel 6.1 you will learn all the available features of the product, as well as information on its operation. The information that you get Nortel 6.1 will certainly help you make a decision on the purchase.
If you already are a holder of Nortel 6.1, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Nortel 6.1.
However, one of the most important roles played by the user manual is to help in solving problems with Nortel 6.1. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Nortel 6.1 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
