Instruction/ maintenance manual of the product NMS100 NETGEAR
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September 2004 202-100 58-01 202-10058-01 September 2004 NETGEAR , Inc. 4500 Great America Parkway Santa Clara, CA 95 054 USA Reference Manual for the ProSafe Network Management System NMS100.
ii September 2004 202-100 58-01 © 2004 by NETGEAR, Inc. All ri ghts reserved. September 2004. T rademarks NETGEAR is a trademark of Netge ar , Inc. SNMPc, SNMPc W orkgroup, SNMPc Enterp rise, and Castle Rock Computing are trademarks of Castle Rock Computing.
Contents i July 2004 202-10036-01 Content s Chapter 1 Introduction Audience, Scope, Conventions, and Formats . ......... ................. ................ ............. ........ 2-1 Overview ............. ................ ................ ...........
July 2004 20 2-10036-01 ii Contents Chapter 3 Dat a and St atistics Working with the Map Database ............................ ................ ................. ................ ........ 4-1 The Map Selection T ree .. ............. ................ .
Contents iii July 2004 202-10036-01 TCP Service Polling .................. ................ ................ ................ ............. ................ .. 5-4 Custom TCP Service Polling .................. ................ ................ .......
July 2004 20 2-10036-01 iv Contents.
Introduction 1-1 September 2004 202-1005 8-01 Chapter 1 Introduction Audience, Scope, Conventions, and Format s This reference manual assumes that the reader h as basic to interme diate computer and Internet skills.
Reference Manual for the ProSafe Network Manag ement System NMS100 1-2 Introduction September 2004 202-10058-01 Overview ProSafe NMS uses the popular SNMP management protocol to poll and configure devices, workstations, and servers over IP networks.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Introduction 1-3 September 2004 202-1005 8-01 • Alarm box event action • Event forwarding • Running external programs • Aut.
Reference Manual for the ProSafe Network Manag ement System NMS100 1-4 Introduction September 2004 202-10058-01 None (TCP Only) Null access is used for polling TCP services on ly , where ICMP (Ping) and SNMP access is restricted by a firewall.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Introduction 1-5 September 2004 202-1005 8-01.
Reference Manual for the ProSafe Network Manag ement System NMS100 1-6 Introduction September 2004 202-10058-01.
Installation and Startup 2-1 September 2004 202-1005 8-01 Chapter 2 Inst allation and St artup Inst alling the ProSafe NMS Server and Local Console 1. Log on to W in do ws with administrator permission. 2. Insert the ProSafe NMS CD into the computer CD drive.
Reference Manual for the ProSafe Network Manag ement System NMS100 2-2 Installation and Startup September 2004 202-10058-01 Inst alling the Air Messenger Pro Paging Software ProSafe NMS includes a copy of the Air Messenger Pro paging application. This softwa re is required if you want ProSafe NMS to p age you when an event occurs.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Installation and Startup 2-3 September 2004 202-1005 8-01 Disabling Automatic Console Login T o disable automatic console startup and login, go to the W indows Start menu and use the Programs/NETGEAR ProSafe NMS/Configure T asks me nu.
Reference Manual for the ProSafe Network Manag ement System NMS100 2-4 Installation and Startup September 2004 202-10058-01 Console Element s The following figure an d table show the ma in elements of the ProSafe NMS console. Figure 2-1: Console element s Element Functio n Main Button Bar Buttons and controls to execute common commands quickly .
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Installation and Startup 2-5 September 2004 202-1005 8-01 Console Button Commands The following diagrams show the function of each button in the Main button bar and Edit button bar .
Reference Manual for the ProSafe Network Manag ement System NMS100 2-6 Installation and Startup September 2004 202-10058-01 Selection T ool If you do not see the selection tool, use the V iew/S electio n T ool menu to s how it. Use the Selection T ool to manipulate objects from one of several data bases.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Installation and Startup 2-7 September 2004 202-1005 8-01 • T o remove one or more events, se lect the event and press the Delete key . • T o ac knowledge (remove cu rrent status of) an ev ent, select the event and use the right-click Acknowledge menu.
Reference Manual for the ProSafe Network Manag ement System NMS100 2-8 Installation and Startup September 2004 202-10058-01.
Data and Statistics 3-1 September 2004 202-1005 8-01 Chapter 3 Dat a and St atistics W orking with the Map Dat abase The Map Selection T ree Locate the Selection T ool on the right side of th e console. If you do not see the Selection T ool, use the V iew/Selection T ool menu to show it.
Reference Manual for the ProSafe Network Manag ement System NMS100 3-2 Data and Statistics September 2004 202-10058-01 Using Map V iew Windows Map V iew windows are overlapp ing windows that are displa yed in the V iew W indow area of ProSafe NMS.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Data and Statistics 3-3 September 2004 202-1005 8-01 • Use the V iew All button to toggle the V iew All st ate for a s elected map view . In this state, the view contents are automatically zo omed so that all icons are visibl e.
Reference Manual for the ProSafe Network Manag ement System NMS100 3-4 Data and Statistics September 2004 202-10058-01 T o move objects at the top level, select one or mo re objects in a Map view and drag the mouse. The selected objects are moved to the new mouse location.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Data and Statistics 3-5 September 2004 202-1005 8-01 Y ou can also disconnect objects from the Bus Netw ork by deleting the att aching link. Then the detached object can be moved anywhere in the view .
Reference Manual for the ProSafe Network Manag ement System NMS100 3-6 Data and Statistics September 2004 202-10058-01 Changing Object Properties Attributes 1. Use the Edit/Properties menu to change the attributes of one or more selected objects. T o edit multiple objects, all select ed objects must be of the same type such as subnet or device.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Data and Statistics 3-7 September 2004 202-1005 8-01 Access Parameters 1. Select the Access tab to set access parameters for a Device, Link, or Network object. For a description of access parameters, please see Ta b l e 3 - 1 Object Properties Access tab.
Reference Manual for the ProSafe Network Manag ement System NMS100 3-8 Data and Statistics September 2004 202-10058-01 T ype-Dependent Attributes 1. Select the Attribute ta b to set type-dependent attributes. For a complete description of all type- dependent object attributes, plea se see Ta b l e 3 - 2 Object Properties Attribute tab.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Data and Statistics 3-9 September 2004 202-1005 8-01 The following table lists each available attribute in the Object Properties Attributes tab, the object types it is valid for , and a description of the attribute.
Reference Manual for the ProSafe Network Manag ement System NMS100 3-10 Data and Statistics September 2004 202-10058-01 Adding Map Object s ProSafe NMS supports several object types, incl uding subnets, devices, links, and networks.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Data and Statistics 3-11 September 2004 202-1005 8-01 V iewing Device MIB Dat a The MIB Selection T ree 1. Select one or more SNM P Device objects. 2. Locate the Selection T ool at the left of the console window .
Reference Manual for the ProSafe Network Manag ement System NMS100 3-12 Data and Statistics September 2004 202-10058-01 Custom Menus The Manage menus are actually built-in custom menus from an external configuration file. Y ou can also add custom menus to display particular ta bles.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Data and Statistics 3-13 September 2004 202-1005 8-01 Graph Display Element s The following figure shows a samp le graph di splay and the function of graph controls.
Reference Manual for the ProSafe Network Manag ement System NMS100 3-14 Data and Statistics September 2004 202-10058-01 Graph Page Controls The graph is dif ficult to view with many variab les at the same time. Use the Page Controls to enable blocks of variables.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Data and Statistics 3-15 September 2004 202-1005 8-01 3. Select the T rend tab and open the Trend Reports Group name. 4. Use the right-click Insert Repo rt menu to add a new report. 5.
Reference Manual for the ProSafe Network Manag ement System NMS100 3-16 Data and Statistics September 2004 202-10058-01 Irrespective of the report poll interval, all Counte r variables shown in a trend report graph window are normalized to per-second values .
Polling and Emailing 4-1 September 2004 202-1005 8-01 Chapter 4 Polling and Emailing Setting Threshold Alarms Y ou can generate a Threshold Alarm when a po lle d SNMP variable value meets certain criteria. ProSafe NMS supports three distinc t mechanisms for generating Threshold Alarms as described in the following table.
Reference Manual for the ProSafe Network Manag ement System NMS100 4-2 Polling and Emailing September 2004 202-10058-01 Setting St atus V ariable Polling • Using the Map Selection T ree or a Map V iew window , right-click on an SNMP Device, Link, or Network object and use the Properties menu.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Polling and Emailing 4-3 September 2004 202-1005 8-01 Setting Manual Threshold Alarms Y ou must firs t create a trend report for a set of devices and an SNMP MIB T able. Ple ase refer to Saving Long-term Statistics for a description of creating trend reports.
Reference Manual for the ProSafe Network Manag ement System NMS100 4-4 Polling and Emailing September 2004 202-10058-01 Polling TCP Application Services ProSafe NMS supports customized polling of any TCP application service and simplified poll ing of four built-in TCP application services (FTP , SMTP , W eb, and T elnet).
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Polling and Emailing 4-5 September 2004 202-1005 8-01 Custom TCP Service Polling Custom TCP Service definitions allow more flexible and powerful polling of your application servers.
Reference Manual for the ProSafe Network Manag ement System NMS100 4-6 Polling and Emailing September 2004 202-10058-01 4. After adding a new service definition, you need to click the Add>> bu tton if you want this service to be polled for the currently selected device.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Polling and Emailing 4-7 September 2004 202-1005 8-01 2. Then, set the Email/Pagi ng global event options a. Use the Config/Event Options menu. b. Set the SMTP Server Address to the IP Add ress of your email server in dot notation (a.
Reference Manual for the ProSafe Network Manag ement System NMS100 4-8 Polling and Emailing September 2004 202-10058-01 4. Add an Event Filter for the pollDeviceDown event a. Locate the ProSafe NMS Selection T ool at the left side of the console. If it is not there, use the V iew/ Selection T ool to show it.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Polling and Emailing 4-9 September 2004 202-1005 8-01 6. Then, set the Email/Page event action s a.
Reference Manual for the ProSafe Network Manag ement System NMS100 4-10 Polling and Emailing September 2004 202-10058-01 Other Event T ypes The pollDeviceDown event is an example used in this section. The mechanism is the same for other types of events, inclu ding those generated fo r Status V ariable and Manual Threshold Alarms.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Polling and Emailing 4-11 September 2004 202-1005 8-01 Note: A poll sequence occurs repeatedly every P OLL I NTERVAL seconds. During each poll sequence, a poll is se nt and a reply expected within the P OLL T IMEOUT period.
Reference Manual for the ProSafe Network Manag ement System NMS100 4-12 Polling and Emailing September 2004 202-10058-01 3. Then, add an Event Filter for the selected devices a. Add a new event filter for a set of devi ces as described i n Steps 4 through 7 of “Emailing or Paging the Administrator on an Event” on page 5-6 .
Troubleshooting and Advanced Config uration 5-1 September 2004 202-1005 8-01 Chapter 5 T roubleshooting and Advanced Configuration T roubleshooting Network Discovery Duration of Network Discovery During the ProSafe NM S Server installation you entered the address, ne tmask, and community name for one SNMP V1 discovery seed device.
Reference Manual for the ProSafe Network Manag ement System NMS100 5-2 Troubleshooting and Advanced Co nfiguration September 2004 202-10058-01 The figure below shows a sample top-level and su bnet Map view for a small network. Note that some devices have vendor -specific icons while ot hers have generic icons.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Troubleshooting and Advanced Con figuration 5-3 September 2004 202-1005 8-01 Discovery Agent Fails to Connect to the Server Look at the Current tab of th e Event Lo g T ool. If you do not see the Event L og T ool, use the V iew/ Event Log T ool to show it.
Reference Manual for the ProSafe Network Manag ement System NMS100 5-4 Troubleshooting and Advanced Co nfiguration September 2004 202-10058-01 SNMP Device Access Control List Many SNMP devices have an Ac cess Control List (ACL). An ACL is a list of IP addresses from which the device accepts SNMP requests.
Reference M anual for the ProSafe Network Man agement Syste m NMS100 Troubleshooting and Advanced Con figuration 5-5 September 2004 202-1005 8-01 Broadcast Packet Losses In many cases network discovery mostly works but you do not see as many devices as you expect.
Reference Manual for the ProSafe Network Manag ement System NMS100 5-6 Troubleshooting and Advanced Co nfiguration September 2004 202-10058-01 7. Use the File/Reset menu to delete the current map and restart discover y with the new filters.
A-1 September 2004 202-1003 6-01 Appendix A Event Parameters Use Event Parameters in Event Ac tion Filters to substit ute informa tion related to a specific event. Event Parameters can be used in the Event Message and as arguments to a program in the Exec Program action.
Reference Manual for the ProSafe Network Manag ement System NMS1000 A-2 September 2004 202-10036-01 $S The Set Community na me of the target device. $E The timeout attribute, in seconds, of the target device $Y The max retries for the target device $P The name of the map parent subnet object $C The number of variable s in the event trap.
September 2004 202 -10 036-01 Glossary 1 Glossary Use the list below to find definitions for technical terms used in this manual. List of Glossary T erms 10BASE-T IEEE 802.3 specification for 10 Mbps Ethernet over twisted pair wiring. 100BASE-Tx IEEE 802.
Reference Manual for the ProSafe Network Manag ement System NMS1000 2 Glossary September 2004 202 -10 036-01 ADSL requires a special ADSL modem. ADSL is grow ing in popularity as more areas around the world gain access. AES Advanced Encryption Standard, a symmetric 128-bit bl ock data en cryption tech nique.
Reference Manual for the Pro S afe Network Management System NM S1 000 Glossary 3 September 2004 202 -10 036-01 The DMZ sits between the Internet and an internal ne twork's line of defense, usually some combination of firewalls and bastion hosts.
Reference Manual for the ProSafe Network Manag ement System NMS1000 4 Glossary September 2004 202 -10 036-01 transmits that identity to an authenticat ion server su ch as RADIUS. The server asks the AP fo r proof of identity , which the AP gets from the user and then send s back to the server to complete the authentication.
Reference Manual for the Pro S afe Network Management System NM S1 000 Glossary 5 September 2004 202 -10 036-01 LDAP A set of protocols for accessing information directories. Lightweight Directory Access Protocol LDAP . A set of protocols for acce ssing information directories.
Reference Manual for the ProSafe Network Manag ement System NMS1000 6 Glossary September 2004 202 -10 036-01 MTU The size in bytes of the largest pack et that can be sent or received. NA T A technique by which several hosts share a si ngle IP address for access to the Internet.
Reference Manual for the Pro S afe Network Management System NM S1 000 Glossary 7 September 2004 202 -10 036-01 PPPoE PPPoE. PPP over Ether net is a prot ocol for connecting remot e hosts to the Internet over an always-on connection by simulati ng a dial-up conn ectio n.
Reference Manual for the ProSafe Network Manag ement System NMS1000 8 Glossary September 2004 202 -10 036-01 SSID A Service Set Identification is a thirty-two charact er (maximum) alphanumeric key identifying a wireless local area network.
Reference Manual for the Pro S afe Network Management System NM S1 000 Glossary 9 September 2004 202 -10 036-01 an encryption algorithm and cryptograp hic keys before data is transmitted or received. Based on Netscape’ s SSL 3.0, TLS supercedes and is an extension of SSL.
Reference Manual for the ProSafe Network Manag ement System NMS1000 10 Glossary September 2004 202 -10 036-01 WINS WINS. W indows Internet Naming Servi ce is a server process for reso lving W indows-based computer names to IP addresses. Wireless Network Name (SSID) W ireless N etwork Name (SSID) is the name assigned to a wireless netw ork.
Index 1 A Air Messanger Pro installation 3-2 Auto MDI/MDI-X G-2 Auto Uplink G-2 automatic alarms, configuring 5-2 B broadcast packet losses network discovery troubleshooting 6-5 button bar Edit 3-5 Ma.
2 Index L login, disabling automatic console login 3- 3 M Main button bar 3-5 Manage menus 4-1 1 Map database 4-1 Map objects adding 4-10 moving 4-3 moving at the r oot level 4-3 moving from one subne.
Index 3 trend data viewing in a graph window 4-15 trend reports limiting saved instance s 4-16 troubleshooting network discovery 6-1 V V iew W indow area 3-7 W W orld Wide W eb 1-ii.
An important point after buying a device NETGEAR NMS100 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought NETGEAR NMS100 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data NETGEAR NMS100 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, NETGEAR NMS100 you will learn all the available features of the product, as well as information on its operation. The information that you get NETGEAR NMS100 will certainly help you make a decision on the purchase.
If you already are a holder of NETGEAR NMS100, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime NETGEAR NMS100.
However, one of the most important roles played by the user manual is to help in solving problems with NETGEAR NMS100. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device NETGEAR NMS100 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
