Instruction/ maintenance manual of the product MT5634MSV Multitech
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Model MT5634MSV Data/Fax/V oice Messaging Modem User Guide.
ii FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
iii Model MT5634MSV Data/Fax/V oice Messaging Modem User Guide.
iv MessageSaver User Guide Model MT5634MSV P/N 88301250 Revision B (5/1/99) ©1999, by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc.
Contents v Chapter 1: Introduction Introduction ................................................................................................................... .......... 2 Product Description ......................................................
MessageSaver User Guide vi Stopping the Play of Voice Messages ......................................................................... 26 Listening to the Next Voice Message .......................................................................... 26 Listening to the Previous Voice Message .
Contents vii Listening to Received Messages from a Remote Phone ........................................... 65 Listening to Received Messages in PhoneTools ........................................................ 65 Recording an Announcement .........
MessageSaver User Guide viii Appendix D: Warranty , Service, and T echnical Support Limited Warranty ............................................................................................................... .. 95 Service ........................
1 Introduction.
MessageSaver User Guide 2 Introduction Congratulations on your purchase of a Multi-Tech MessageSaver! You have acquired one of the finest intelligent data/fax/voice messaging modems available today from one of America ’ s oldest and most respected modem manufacturers.
1 Introduction 3 What Is in Y our Modem Package? Your modem package has several components. Please make sure you have them all before trying to operate your modem.
MessageSaver User Guide 4.
2 Quick Start.
MessageSaver User Guide 6 Introduction We know you are eager to get your MessageSaver up and running, so we ’ ll show you step-by-step how to set it up, check it out, and make your first calls.
2 Quick Start 7 Step 1: Mount the Feet The modem comes with a strip of self-adhesive plastic feet, which you can optional- ly mount on the bottom of the modem. To install the feet, simply peel them from their paper strip and press them into the recesses on the bottom of the modem.
MessageSaver User Guide 8 J8 Speaker Mode J8 Closed: Stereo (default) Open: Mono Figure 2-2. Location of speaker jumper. Changing the Speaker Jumper The speaker jumper (J8) is next to the external speaker jack (see Figure 2-2). • To use the MessageSaver with a monophonic external speaker, remove the jumper plug from the J8 jumper pins.
2 Quick Start 9 Step 3: Connect the Modem to Y our System Placing the modem in a convenient location, connect it to your com puter ’ s serial port, to the telephone line, to AC power, and, optionally, to your telephone. You can also optionally connect it to a microphone and a speaker or sound card.
MessageSaver User Guide 10 Note: The Federal Communications Commission (FCC), Industry Canada, and the British Approvals Board for Telecommunications (BABT) impose certain restrictions on equipment connected to public telephone systems. See Appendix A for more in- formation.
2 Quick Start 11 Step 4: Install the Modem in Windows If you use Windows 95, Windows 98, or Windows NT 4.0, you must install the mo- dem in the operating system. (If you use Windows 3.1 or another operating sys- tem, go to Step 5.) Adding the Modem to Windows 1.
MessageSaver User Guide 12 Step 5: Install and Configure Y our Software You must have communication software installed in your computer to use the Mes- sageSaver. If you wish to use communication software that is already installed, you should reconfigure it for your new modem; otherwise, install the PhoneTools pro- gram provided with the modem.
2 Quick Start 13 a 14550 UART as an 8250A UART. If you have an 80386 or later computer, your UART is most likely a 14550 or 16550AFN. 7. If the software has an autobaud selection, make sure it is disabled. Autobaud applies only to older modems, and can cause problems if enabled.
MessageSaver User Guide 14 13. Type Z and press ENTER to select the Zmodem transfer protocol. 14. The download begins automatically. As the file is copied to the download folder selected in the Configuration dialog box of the Terminal window, a dialog box reports on the progress of the download.
2 Quick Start 15 16. In the HyperTerminal window, click File , then click Save to save the HyperTer- minal connection description. Windows T erminal 1.
MessageSaver User Guide 16 Step 7: Send a Fax To test your modem ’ s fax capabilities, send the completed registration file that you downloaded in “ Step 6: Call the Multi-Tech BBS ” to Multi-Tech or to a fax machine in your office. PhoneT ools The following procedure uses th e Ph on eT o ols program that is included with your modem.
2 Quick Start 17 4. Select Start | Programs | Accessories | Fax | Compose new fax . 5. The Compose New Fax wizard appears. Click Next . 6. If you are sending the registration form to your own fax machine or to another fax modem in your office, type the destination name and phone number in the To and Fax # boxes.
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3 MessageSaver Operation.
MessageSaver User Guide 20 Introduction Like other modems, the Multi-Tech MessageSaver can operate under the control of a communication program such as PhoneTools, which is included with the modem.
3 MessageSaver Operation 21 • Download of the greeting message into the modem ’ s memory. • Deletion of messages and faxes in the modem ’ s memory. • Specific configuration tasks: • Recording of the greeting message on the modem ’ s microphone.
MessageSaver User Guide 22 Independent Mode Operation in PhoneT ools In PhoneTools, Independent mode control is provided in two dialog boxes: the Inde- pendent Mode Configuration dialog box, and the Independent Mode Control dia- log box.
3 MessageSaver Operation 23 Independent Mode Control Dialog Box From the Independent Mode Control dialog box you can : • Download all faxes and voice messages from the modem to the PhoneTools Inbox . • Download only new files. • Clear the modem ’ s memory.
MessageSaver User Guide 24 Independent Mode Operation Using the Front Panel This section describes how to use the MessageSaver ’ s front panel to play back mes- sages when the MessageSaver is in Independent mode, and how to interpret the in- dicator lights.
3 MessageSaver Operation 25 Indicator Lights The MessageSaver has ten LED indicators on the front panel that indicate status, configuration, and activity: TD Transmit Data. The TD indicator flashes when the modem is transmitting data to another modem.
MessageSaver User Guide 26 Answering a Call with the Speakerphone To answer an incoming telephone call using the speakerphone, or to switch to the modem ’ s speakerphone for an existing call, using the front panel buttons: 1. Press the Speakerphone button to enter speakerphone mode.
3 MessageSaver Operation 27 Using the MessageSaver in Speakerphone Mode The MessageSaver enables you answer a call without using a telephone handset. It also enables you to initiate a call in speakerphone mode, using a telephone handset to dial a number.
MessageSaver User Guide 28 Remote Control Keys Dial To perform 0 (Reserved for future use.) 1 During replay: Erase the current mesage. During greeting announcement: Record a new greeting announcement. 2 Replay the greeting announcement Stop recording the greeting announcement.
4 A T Commands, S-Registers & Result Codes.
MessageSaver User Guide 30 A T Commands AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the AT tention of the modem. AT commands can be issued only when the modem is in command mode or online command mode.
4 AT Commands, S-Registers, and Result Codes 31 A T Command Summary Command: AT Attention Code Values: n/a Description: The attention code precedes all command lines except A/ , A: , and the escape sequence. Command: ENTER Key Values: n/a Description: Press the E NTER or R ETURN key to execute most commands.
MessageSaver User Guide 32 V Switch to speakerphone mode and dial the following num- ber. Use ATH command to hang up. W Wait for a new dial tone before continuing to dial. ( X2 , X4 , X5 , X6 , or X7 must be selected.) , Pause during dialing for time set in register S8.
4 AT Commands, S-Registers, and Result Codes 33 I5 Display the board ID: software version, hardware version, and country ID I9 Display the country code (e.
MessageSaver User Guide 34 Command: Q n Result Codes Enable/Disable Values: n = 0 or 1 Default: 0 Description: Q0 Enables result codes. Q1 Disables result codes.
4 AT Commands, S-Registers, and Result Codes 35 X3 Extended result codes with BUSY ; does not look for dial tone. X4 Extended result codes with NO DIALTONE and BUSY . X5 Extended result codes with NO DIALTONE and BUSY . X6 Extended result codes with NO DIALTONE and BUSY .
MessageSaver User Guide 36 Command: &F n Load Factory Settings Values: n = 0 Default: None Description: &F0 Load factory settings as active configuration. Note: See also the Z command. Command: &G n V.22bis Guard Tone Control Values: n = 0, 1, or 2 Default: 0 Description: &G0 Disable guard tone.
4 AT Commands, S-Registers, and Result Codes 37 Command: &T n V.54 Test Commands Values: n = 0, 1, 3 or 6 Default: None Description: &T0 Abort. Stop any test in progress. &T1 Local analog loopback test. &T3 Local digital loopback test.
MessageSaver User Guide 38 Command: A n Select Maximum MNP Block Size Values: n = 0, 1, 2, or 3 Default: 3 Description: A0 64-character maximum. A1 128-character maximum.
4 AT Commands, S-Registers, and Result Codes 39 K4 Send break to the computer in sequence with the received data. K5 Same as K4 . Online command mode. The modem receives a Bn command from the computer: K0 Clear data buffers and send break to the remote modem.
MessageSaver User Guide 40 Command: V n Protocol Result Code Values: n = 0, 1, or 2 Default: 1 Description: V0 Disable the appending of the protocol result code to the DCE speed. V1 Enable the appending of the protocol result code to the DCE speed. V2 Same as V1 .
4 AT Commands, S-Registers, and Result Codes 41 Command: $D n DTR Dialing Values: n = 0 or 1 Default: 0 Description: $D0 Disables DTR dialing. $D1 Dials the number in memory location 0 when DTR goes high. Command: $EB n Asynchronous Word Length Values: n = 0 or 1 Default: 0 Description: $EB0 Enables 10-bit mode.
MessageSaver User Guide 42 S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers. Use the S command to read or to alter the contents of S-registers (see previous section). Register Unit Range Default Description S0 1 ring 0, 1 – 255 1 Sets the number of rings until the modem answers.
4 AT Commands, S-Registers, and Result Codes 43 S37 decimal 0 – 19 0 Sets the maximum V.34 “ upstream ” speed at which the modem attempts to connect.
MessageSaver User Guide 44 S42 decimal 0 – 1 1 Enables/disables the 56K auto rate. When 56K auto is disabled, fallback to V.34 is also disabled. 0 = disable; 1 = enable. S43 decimal 0 – 11 For testing and debugging only. Enables/ disables V.32bis start-up auto mode operation.
4 AT Commands, S-Registers, and Result Codes 45 Result Codes In command mode your modem can send responses called result codes to your com- puter. Result codes are used by communications programs and can also appear on your monitor.
MessageSaver User Guide 46 90 BLACKLIST FULL Blacklist is full 100 * CONNECT 28000 Connected at 28000 bps, 56K rate (V.90) 101 * CONNECT 29333 Connected at 29333 bps, 56K rate (V.90) 102 * CONNECT 30666 Connected at 30666 bps, 56K rate (V.90) 103 * CONNECT 33333 Connected at 33333 bps, 56K rate (V.
5 Remote Configuration.
MessageSaver User Guide 48 Introduction Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634MSV mo- dem for maintenance or troubleshooting as if you were on-site.
5 Remote Configuration 49 Note: You can only change the setup password locally; you cannot do it remotely. Also, passwords are case sensitive. The next time you enter the password, it must be in the same case as you set it up.
MessageSaver User Guide 50.
6 Solving Problems.
MessageSaver User Guide 52 Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective.
6 Solving Problems 53 The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on. (See “ None of the Indicators Light. ” ) Make sure you are issuing the modem commands from the data communications software, either manually in terminal mode or automatically by configuring the software.
MessageSaver User Guide 54 click Advanced , and select the new port address and/or interrupt. If you wish to use COM3 or COM4, note that COM3 shares an IRQ with COM1, as does COM4 with COM2, so you should change their IRQs to unused ones, if possible.
6 Solving Problems 55 If the modem reports BUSY, the other number might be busy, in which case you should try again later, or it might indicate that you have failed to add a 9, prefix to the phone number if you must dial 9 for an outside line.
MessageSaver User Guide 56 The Modem Cannot Connect When Answering Autoanswer might be disabled. Turn on autoanswer in your datacomm program or send the command ATS0=1 ( ATS0=2 if you have Caller ID service) to your modem in terminal mode. File T ransfer Is Slower Than It Should Be You might have an older UART.
6 Solving Problems 57 If you are running under Windows 3.1 and have a 16550AFN UART, you might need to turn on the 16550 ’ s data buffers and/or replace the Windows serial driv- er, COMM.
MessageSaver User Guide 58.
7 PhoneT ools.
MessageSaver User Guide 60 Introduction To retrieve messages and faxes from the MessageSaver, you must install PhoneTools on your computer. A compact disc containing PhoneTools is included with the MessageSaver. This chapter explains how to use PhoneTools.
7 PhoneTools 61 Using PhoneT ools ’ Status Bar The Status Bar gives access to all the functions featured in PhoneTools. You can se- lect a menu option through the button.
MessageSaver User Guide 62 • Click to display the Dial Box . Enter the name and phone number of the person you want to call, then click OK . • Click to display four tabs containing six Quick Dial entries each. To select a number using Quick Dial, click the button next to the entry.
7 PhoneTools 63 6. Click OK . Tip: You can copy an entry from the Phone Book by clicking in the Dial Box . V oice Module Click the Voice button to select the Voice module. The Voice module has a feature called Answerphone, which enables a computer equipped with a MessageSaver modem to be used as an answering machine.
MessageSaver User Guide 64 Warning: The default message retrieval keys for Answerphone may be different from those used when the MessageSaver is in Independent mode.
7 PhoneTools 65 Listening to Received Messages from a Remote Phone To remotely listen to messages using Answerphone, PhoneTools must be running and the Record button must be enabled. Note: You can also listen to messages remotely when PhoneTools is not running, if the MessageSaver is in Independent mode.
MessageSaver User Guide 66 Recording an Announcement Announcements are used to greet and guide the caller. You can use the pre-recorded announcements, or you can record your own custom announcements. 1. In the Answerphone Setup dialog box, click to open the Choose an an- nouncement dialog box.
7 PhoneTools 67 Independent Mode How Does It Work? When your PC is on and PhoneTools is running, your MessageSaver modem oper- ates like a standard modem.
MessageSaver User Guide 68 Activating and Configuring Independent Mode The Independent Mode Configuration dialog box enables you to select Indepen- dent mode operating options and choose how Independent mode will be enabled.
7 PhoneTools 69 Managing Stored Documents: Independent Mode Control Dialog Box When you start PhoneTools, Independent mode is automatically disabled and the MessageSaver is controlled by PhoneTools.
Fax Module Use the Fax module to create, send, receive, and manage faxes. Faxing a Document from a Windows Application Using print capture, you can fax a document directly from the Windows application in which you ’ ve created it, without opening PhoneTools.
Faxing a File Directly from PhoneT ools 1. In PhoneTools ’ fax module, click to display the Send Fax dialog box. 2. In the Recipient(s) section, type the required information or extract it from the Phone Book by clicking the Copy from Phone Book button .
MessageSaver User Guide 72 Adding a Logo to the Cover Page You can put your own logo on the cover page. The logo should be small in size and in one of the following graphic formats: BMP, PCX, TIF, DIB, GIF, or DCX. 1. In the Send Fax dialog box, click to display the Logo Management dialog box.
7 PhoneTools 73 Inbox and Outbox Management Inbox Management All received documents, including voice messages, faxes, and data files, are stored in the Inbox .
MessageSaver User Guide 74 Outbox Management All transmissions are stored in the Outbox , which acts as a transmission queue. If the transmission runs smoothly, then the document is deleted and the information is recorded in the Send Log .
7 PhoneTools 75 Phone Book The Phone Book stores the name, the address, and the phone, fax, and modem numbers for each recipient. To open the Phone Book, click Menus , then click PhoneBook . Creating New Records When you first access the Phone Book, it is empty.
MessageSaver User Guide 76 • To select records using the keyboard, click the record you would like selected, then press the spacebar. Selected records are flagged with a green checkmark. Tip: Selecting records in the Phone Book, used with the Copy from Phone Book function, provides a convenient means of carrying out a fax broadcast.
7 PhoneTools 77 T erminal Emulation Module Using the Terminal Emulation module, you can connect to computers and online services to retrieve information, send and receive electronic mail, and upload and do wn lo ad data files. Starting a Modem Connection 1.
MessageSaver User Guide 78 Uploading Files to a Remote System This function can be accessed only during a modem connection. 1. Click to display the Send files dialog box. 2. Select the file that you want to send. 3. Select the file transfer protocol. 4.
7 PhoneTools 79 Data File T ransfer PhoneTools ’ file transfer feature lets you automatically send and receive data files using the Kermit, Xmodem, Ymodem, or Zmodem protocol at the maximum speed supported by the modems at both ends. Sending a Data File Automatically 1.
MessageSaver User Guide 80 The file is transmitted automatically. If the recipient uses PhoneTools, the file is add- ed to the PhoneTools Inbox. If not, then the recipient should prepare his communica- tions application to receive using the Zmodem protocol.
Appendixes.
MessageSaver User Guide 82 Appendix A: Regulatory Compliance FCC Part 68 T elecom 1. This equipment complies with part 68 of the Federal Communications Commis- sion Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number.
A Regulatory Compliance 83 Manufacturer: Multi-Tech Systems, Inc. Trade Name MessageSaver Model Number: MT5634MSV FCC Registration No: AU7USA-24713-M5-E Ringer Equivalence: 0.3B Modular Jack (USOC): RJ11C or RJ11W (single line) Service Center in USA: Multi-Tech Systems, Inc.
MessageSaver User Guide 84 Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device pro- vides an indication of the maximum number of terminals allowed to be connected to a telephone interface.
A Regulatory Compliance 85 EMC and Safety Compliance The CE mark is affixed to the enclosed MultiTech product to confirm compliance with the following European Community Directives: • Council Direct.
MessageSaver User Guide 86.
B Technical Specifications 87 Appendix B: T echnical Specifications Your MessageSaver modem meets the following specifications: Trade Name MessageSaver ™ Model Number MT5634MSV Client-to-Server V.
MessageSaver User Guide 88 Data Modulation FSK at 300 bps, PSK at 1200 bps, QAM at 2400, 4800, and 9600 bps (non-trellis), QAM with trellis-coded modulation (TCM) at 9600, 12,000, 14,400, 16,800, 19,200, 21,600, 24,000, 26,400, 28,800, 31,200, 33,600, and 56,000 bps Fax Modulation V.
B Technical Specifications 89 Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface EIA RS-232C/ITU-T V.24/V.28 Connectors DB25 RS-232C connector; two RJ-11 phone jacks, power jack; 1/8-inch stereo speaker jack and microphone jack.
MessageSaver User Guide 90.
C Loopback Tests 91 Appendix C: Loopback T ests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loop- back, remote digital loopback, and local digital loopback.
MessageSaver User Guide 92 2. Type AT&T1 and press ENTER. This places your modem in analog loopback mode in the originate mode. A CONNECT message should appear on your dis- play. The modem is now out of command mode and in a pseudo-online mode. 3.
C Loopback Tests 93 4. Type the escape sequence +++AT and press ENTER to bring your modem into online command mode. 5. Type AT&T6 and press ENTER. The local modem responds to this command by transmitting an unscrambled marking signal, which causes the remote modem to place itself in digital loopback mode.
MessageSaver User Guide 94 4. Type AT&T3 and press ENTER. Once you receive an OK message from your mo- dem (if responses are enabled), your modem is placed in digital loopback mode.
D Warranty, Service, and Technical Support 95 Appendix D: W arranty , Service, and T echnical Support Limited W arranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defe.
MessageSaver User Guide 96 T echnical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 612 785-3500 (international and local).
D Warranty, Service, and Technical Support 97 5. If you select Zmodem, the transfer will begin automatically. If you select another protocol, you may have to initiate the transfer yourself. (In most datacomm pro- grams, the PAGE DOWN key initiates the download.
MessageSaver User Guide 98 Modem Accessories SupplyNet, Inc., can supply you with replacement transformers, cables and connec- tors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses: Mail: SupplyNet, Inc.
E Upgrade Procedures 99 Appendix E: Upgrade Procedures Introduction Your modem is controlled by semi-permanent software, called firmware , that is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memo- ry when the modem is turned off.
MessageSaver User Guide 100 Step 2: Identify the Current Firmware V ersion Identify the current version of the firmware at the Multi-Tech Web site or BBS. If your modem already has the current firmware, there is no need to update it. Multi-T ech Web Site 1.
E Upgrade Procedures 101 Step 3: Download the Upgrade File Multi-T ech Web Site 1. If you are not already at the Firmware page of the Multi-Tech Web site, follow the procedure in “ Step 2: Identify the Current Firmware. ” 2. Click on the upgrade file name for your modem and save the file to a temporary location on your hard disk.
MessageSaver User Guide 102 4. Type AT&W1Z and press ENTER to clear your stored parameters and reset your modem to factory default. 5. Close the terminal program. Step 6: Upgrade the Modem ’ s Firmware 1. Run Flash Loader by double-clicking the FLASH.
Index.
MessageSaver User Guide 104 Symbols 1 1-bit mode 41 56K operation 2 digital loss when used with PBX 44 disabling the auto rate 44 maximum connect speed 43 A abort timer 42 access code 63, 65 analog lo.
Index 105 E Echo Command Mode Characters command 32 Echo Online Data Characters command 32 Enable Synchronous Buf fered Mode command 41 ENTER key 31 Enter Setup Password command 41 error control, sett.
MessageSaver User Guide 106 S8 42 S89 44 S9 42, 49 setting 34 safety 6 Select Maximum MNP Block Size command 38 Select Stored Configuration com- mand 37 serial cable 53 serial port 53, 54, 56 speed 12.
An important point after buying a device Multitech MT5634MSV (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Multitech MT5634MSV yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Multitech MT5634MSV - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Multitech MT5634MSV you will learn all the available features of the product, as well as information on its operation. The information that you get Multitech MT5634MSV will certainly help you make a decision on the purchase.
If you already are a holder of Multitech MT5634MSV, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Multitech MT5634MSV.
However, one of the most important roles played by the user manual is to help in solving problems with Multitech MT5634MSV. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Multitech MT5634MSV along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
