Instruction/ maintenance manual of the product MT5634ZPX-PCI-V92 Multi-Tech Systems
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ii MultiModemZPX User Guide MT5634ZPX-PCI-V92 P/N S0000197 Revision A Copyright © 2001 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc.
Contents iii MultiModemZPX User Guide Chapter 1: Introduction Introduction ................................................................................................................... .......... 2 Product Description ...........................
Contents iv MultiModemZPX User Guide Chapter 6: Solving Problems Introduction ................................................................................................................... ........ 49 The Modem Does Not Respond to Commands ......
Contents v MultiModemZPX User Guide Appendix E: Upgrading the Modem Introduction ................................................................................................................... ........ 70 Upgrade Overview .........................
1 Introduction.
1 Introduction 2 MultiModemZPX User Guide Introduction Congratulations on your purchase of the MultiModemZPX. You have acquired one of the finest internal V.92 data/fax/voice modems available today from one of the world ’ s oldest modem manufacturers: Multitech Systems, Inc.
2 Installation.
2 Installation 4 MultiModemZPX User Guide Introduction This chapter shows you step-by-step how to set up your MultiModemZPX data/fax/ voice modem and make your first calls.
2 Installation 5 MultiModemZPX User Guide Step 1: Install the MultiModemZPX in your Computer Figure 2-1. The MultiModemZPX. Installing the MultiModemZPX requires you to open your computer. Please consult your computer manual in addition to the following instructions.
2 Installation 6 MultiModemZPX User Guide Step 2: Make the External Connections Now connect the MultiModemZPX to the telephone line and, optionally, to your telephone. For voice mail or speakerphone use, you can also connect it to a micro- phone and an external speaker, headphone, or sound card.
2 Installation 7 MultiModemZPX User Guide Microphone Connection For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack. The microphone should have a stereo 3.58mm (9/64-inch) mini plug. Do not use a monophonic microphone.
2 Installation 8 MultiModemZPX User Guide Step 3: Install the Modem Driver If you use Windows 95 or newer, you must install the modem driver. The modem driver tells Windows how to control the modem. If you use a Linux operating sys- tem, please see Appendix F for installation instructions.
2 Installation 9 MultiModemZPX User Guide 8. When the Add New Hardware wizard says it will search for new drivers for the Wave device for the voice modem, click Next . 9. Select Search for the best driver for your device , and then click Next . 10. Select CD-ROM drive , and then click Next .
2 Installation 10 MultiModemZPX User Guide Verifying the Windows 95/98/Me Configuration Windows assigns an interrupt request (IRQ) number for your modem. Because the number of IRQs is limited, a computer with several accessories may not have an available IRQ for your new modem.
2 Installation 11 MultiModemZPX User Guide Windows NT 4.0 Before you begin a Windows NT installation, make sure Wi ndows NT Service Pack 3 or newer is installed on the computer. Also, to add and remove devices you must be logged on with Administrator privileges.
2 Installation 12 MultiModemZPX User Guide 6. In the Configure Port Usage dialog box, select Dial out only , Receive calls only , or Dial out and receive calls , depending upon how the phone line will be used. Click OK . 7. In the Remote Access Setup dialog box, click Network .
2 Installation 13 MultiModemZPX User Guide Verifying the Windows NT Configuration To verify your modem configuration in Windows NT: 1. Click Start | Settings | Control Panel . Double-click Modems . 2. The Modem Properties dialog box appears, showing the COM port associated with the modem.
2 Installation 14 MultiModemZPX User Guide 3. In the Modem tab, select Multi-Tech Systems MT5634ZPX-PCI-V92, and then click the Properties button to display information about your modem settings. • Extra AT commands (see Chapter 4) may be entered in the Extra initializa- tion commands field.
2 Installation 15 MultiModemZPX User Guide Step 4: Configure the Modem f or Y our Country Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country.
2 Installation 16 MultiModemZPX User Guide Step 5: Install and Configure Y our Software You may use either the communication program included with your modem or a third-party program. Communication programs designed for Windows 95 and above normally do not need to be manually configured, since they obtain configura- tion information from Windows.
3 Operation.
3 Operation 18 MultiModemZPX User Guide Introduction Your Multi-Tech modem operates under the control of a communication pro- gram, such as the PhoneTools program included with the m odem. It also can op- erate under other general-purpose data communication programs, such as Windows HyperTerminal.
3 Operation 19 MultiModemZPX User Guide E-mail or POP mail address POP server address Mail or SMTP address News or NNT server address Dial-Up Networking Before you can connect to the Internet, you must set up a remote-node client pro- gram. The Windows version is called Dial-Up Networking.
3 Operation 20 MultiModemZPX User Guide References The World Wide Web is an excellent source of information about modems in general and modem installation, configuration, and troubleshooting in particular. The following Web sites are good places to start: Costmo ’ s Other Resources Page: http://modems.
4 A T Commands, S-Registers & Result Codes.
4 AT Commands, S-Registers, and Result Codes 22 MultiModemZPX User Guide Introduction AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the AT tention of the modem.
4 AT Commands, S-Registers, and Result Codes 23 MultiModemZPX User Guide A T Commands Command: AT Attention Code Values: n/a Description: The attention code precedes all command lines except A/ and the escape sequence. Command: E NTER Key Values: n/a Description: Press the E NTER or R ETURN key to execute most commands.
4 AT Commands, S-Registers, and Result Codes 24 MultiModemZPX User Guide @ Wait for quiet answer. Causes modem to wait for a ring back, then 5 seconds of silence, before processing next part of command. If silence is not detected, the modem returns a NO ANSWER code.
4 AT Commands, S-Registers, and Result Codes 25 MultiModemZPX User Guide Command: M n Monitor Speaker Mode Values: n = 0, 1, 2, or 3 Default: 1 Description: M0 Speaker always off. M1 Speaker on until carrier signal detected. M2 Speaker always on when modem is off-hook.
4 AT Commands, S-Registers, and Result Codes 26 MultiModemZPX User Guide Command: T Tone Dialing Values: P, T Default: T Description: Configures the modem for DTMF (touch-tone) dialing. Dialed digits are tone dialed until a P command or dial modifier is received.
4 AT Commands, S-Registers, and Result Codes 27 MultiModemZPX User Guide Command: &D n Data Terminal Ready (DTR) Control Values: n = 0, 1, 2, or 3 Default: 2 Description: &D0 Modem ignores the true status of the DTR signal and responds as if it is always on.
4 AT Commands, S-Registers, and Result Codes 28 MultiModemZPX User Guide Command: &S n Data Set Ready (DSR) Control Values: n = 0 or 1 Default: 0 Description: &S0 DSR is always high (on). &S1 DSR goes high only during a connection. Command: &T n V.
4 AT Commands, S-Registers, and Result Codes 29 MultiModemZPX User Guide Command: B n Transmit Break Values: n = 0 – 9 in 100 ms units Default: 3 Description: In non-error-correction mode only, sends a break signal of the specified length to a remote modem.
4 AT Commands, S-Registers, and Result Codes 30 MultiModemZPX User Guide Command: N n Error Correction Mode Selection Values: n = 0 – 5, or 7 Default: 3 Description: N0 Non-error correction mode with data buffering (buffer mode; same as &Q6 ). N1 Direct mode.
4 AT Commands, S-Registers, and Result Codes 31 MultiModemZPX User Guide Command: -C n Data Calling Tone Values: n = 0 or 1 Defaults: 0 Description: -C0 Disables V.25 data calling tone to deny remote data/fax/voice discrimination. -C1 Enables V.25 data calling tone to allow remote data/fax/voice discrimination.
4 AT Commands, S-Registers, and Result Codes 32 MultiModemZPX User Guide Command: +DCS= x,y Select V.44 Data Compression Values: x = 0 or 1 (V.42 bis ) y = 0, 1, or 2 (V.44) Default: 1,2 Description: Selects V.42bis/V.44 data compression. +DCS=0,0 V.42bis and V.
4 AT Commands, S-Registers, and Result Codes 33 MultiModemZPX User Guide +DS44? Reports current options in the following format: direction , 0, 0, max_codewords_tx , max_codewords_rx , max_string_tx , max_string_rx , max_history_tx , max_history_rx. Example: +DS44: 3, 0, 0, 1024, 1024, 255, 255, 5120, 4096.
4 AT Commands, S-Registers, and Result Codes 34 MultiModemZPX User Guide Command: +MS= Modulation Selection Values: See description. Defaults: See description.
4 AT Commands, S-Registers, and Result Codes 35 MultiModemZPX User Guide automode An optional numeric value that enables or disables automatic modulation negotiation using V.8 bis/V.8 or V.32 bis Annex A. Automode is disabled if values are specified for the max_rate and max_rx_rate parameters.
4 AT Commands, S-Registers, and Result Codes 36 MultiModemZPX User Guide Command: +PIG= n PCM Upstream Ignore Values: n = 0 or 1 Default: 1 Description: Controls the use of PCM upstream during V.92 operation. PCM upstream allows faster upload speeds to a V.
4 AT Commands, S-Registers, and Result Codes 37 MultiModemZPX User Guide +PMHR=12 Grant MOH request with 16 minute timeout +PMHR=13 Grant MOH request with indefinite timeout +PMHR=? Displays the allow.
4 AT Commands, S-Registers, and Result Codes 38 MultiModemZPX User Guide Command: +VCID= n Caller ID Selection Values: n = 0, 1, or 2 Default: 0 Description: Enables Caller ID detection and configures the reporting and presentation of the Caller ID data that is detected after the first ring.
4 AT Commands, S-Registers, and Result Codes 39 MultiModemZPX User Guide Command: +++AT<CR> Escape Sequence Values: n/a Description: Puts the modem in command mode (and optionally issues a command) while remaining online. Type +++AT and up to six command characters, then press ENTER.
4 AT Commands, S-Registers, and Result Codes 40 MultiModemZPX User Guide S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers . Use the S command to read or to alter the contents of S-registers (see previous section).
4 AT Commands, S-Registers, and Result Codes 41 MultiModemZPX User Guide S37 decimal 0 – 19 0 Sets the maximum V.34 “ upstream ” speed at which the modem attempts to connect.
4 AT Commands, S-Registers, and Result Codes 42 MultiModemZPX User Guide 19 50666 bps 20 52000 bps 21 53333 bps 22 54666 bps 23 56000 bps S42 decimal 0 – 1 1 Enables/disables the 56K auto rate. When 56K auto is disabled, fallback to V.34 is also disabled.
4 AT Commands, S-Registers, and Result Codes 43 MultiModemZPX User Guide Result Codes In command mode your modem can send responses called result codes to your com- puter. Result codes are used by communications programs and can also appear on your monitor.
4 AT Commands, S-Registers, and Result Codes 44 MultiModemZPX User Guide 88 DELAYED Delay is in effect for the dialed number 89 BLACKLISTED Dialed number is blacklisted 90 BLACKLIST FULL Blacklist is .
5 Remote Configuration.
5 Remote Configuration 46 MultiModemZPX User Guide Introduction Remote configuration is a network management tool that allows you to configure MT5634ZPX and MT5634ZBA modems anywhere in your network from one location.
5 Remote Configuration 47 MultiModemZPX User Guide 4. The new password is saved automatically. You can now either enter more AT commands or exit the data communications program. The next time you wish to set up the modem, you must use the new password.
6 Solving Problems.
6 Solving Problems 49 MultiModemZPX User Guide Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective.
6 Solving Problems 50 MultiModemZPX User Guide Another expansion card, such as a sound or game card, might be using the same COM port, memory address, or interrupt request (IRQ) as your modem. See Chapter 2 for information on verifying the configuration for your operating sys- tem.
6 Solving Problems 51 MultiModemZPX User Guide If you must dial 9 to get an outside line, the easiest way to dial it automatically using legacy software is to include it in the modem ’ s dial prefix, e.g., ATDT9, . Note the comma, which inserts a pause before the number is dialed.
6 Solving Problems 52 MultiModemZPX User Guide The Modem Cannot Connect When Answering The default DTR Control command ( &D2 ) inhibits autoanswer. To enable au- toanswer, change DTR Control to &D0 , and make sure &Q0 , &Q5 , or &Q6 is also set.
6 Solving Problems 53 MultiModemZPX User Guide There Are Garbage Character s on the Monitor Your computer and the remote computer might be set to different word lengths, stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or vice-versa, using your communication software.
6 Solving Problems 54 MultiModemZPX User Guide V oice Mail T est Te s t th e MultiModemZPX ’ s voice function by using the included software to set up the MultiModemZPX for voice mail. Have an acquaintance call and leave a message, and then play it back.
Appendixes.
A Regulatory Compliance 56 MultiModemZPX User Guide Appendix A: Regulator y Compliance FCC P ar t 68 T elecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number.
A Regulatory Compliance 57 MultiModemZPX User Guide Service Center in USA: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A. (763) 785-3500 (763) 785-9874 Fax FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
A Regulatory Compliance 58 MultiModemZPX User Guide Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device pro- vides an indication of the maximum number of terminals allowed to be connected to a telephone interface.
A Regulatory Compliance 59 MultiModemZPX User Guide EMC, Saf ety , and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community.
A Regulatory Compliance 60 MultiModemZPX User Guide 6. This equipment may not provide for the effective hand-over of a call to another device connected to the same line. 7. Some parameters required for compliance with Telecom ’ s Telepermit require- ments are dependent on the equipment (PC) associated with this device.
B Technical Specifications 61 MultiModemZPX User Guide Appendix B: T e chnical Specifications The MultiModemZPX modem meets the following specifications: Trade Name MultiModemZPX ™ Model Number MT5634ZPX-PCI Build Number MT5634ZPX-PCI-V92 Server-to-Client 56K speeds when accessing a V.
B Technical Specifications 62 MultiModemZPX User Guide call status display, auto-parity and data rate selections; keyboard-controlled modem options; non-volatile memory; remote configuration; DTR dialing; callback security; A-law support in 56K modes; 11-bit support; real-time fax compression conversion; U.
C Loopback Tests 63 MultiModemZPX User Guide Appendix C: Loopbac k T ests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loop- back, remote digital loopback, and local digital loopback.
C Loopback Tests 64 MultiModemZPX User Guide 3. Enter characters from your keyboard. For this test, typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros. The characters entered should be displayed on your monitor.
C Loopback Tests 65 MultiModemZPX User Guide 6. Enter data from your keyboard. For this test, typing multiple uppercase U char- acters is a good way to send an alternating test pattern of binary ones and zeroes.
C Loopback Tests 66 MultiModemZPX User Guide 6. To exit the test, type the escape sequence +++AT and press E NTER . This puts the modem in online command mode.
D Warranty, Service, and Technical Support 67 MultiModemZPX User Guide Appendix D: W arranty , Service , and T echnical Suppor t Limited W arranty Multi-Tech Systems, Inc.
D Warranty, Service, and Technical Support 68 MultiModemZPX User Guide For out of warranty repair charges, go to http://www.multitech.com/documents/warranties . Extended two-year overnight replacement agreements are available for selected products. Please call MTS at 888 288-5470, extension 5308, or visit our web site at http://www.
D Warranty, Service, and Technical Support 69 MultiModemZPX User Guide T echnical Suppor t Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product.
E Upgrading the Modem 70 MultiModemZPX User Guide Appendix E: Upgrading the Modem Introduction Your modem is controlled by semi-permanent software, called firmware , which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off.
E Upgrading the Modem 71 MultiModemZPX User Guide Step 2: Identify the Current Firmware V ersion Identify the current version of your modem ’ s firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it.
E Upgrading the Modem 72 MultiModemZPX User Guide 2. In the program ’ s terminal window, type AT&V and press E NTER to list your modem ’ s current parameters. 3. Record your parameters by saving the screens and sending them to your printer. 4.
73 F Installing Under Linux MultiModemZPX User Guide Appendix F: Installing Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux op- erating systems should be similar.
74 F Installing Under Linux MultiModemZPX User Guide Note: The preceding example places the modem on COM3. Your IRQ and port may vary. Substitute the IRQ and port values in the example with the values for your computer as listed in the results of the command issued in step 3.
75 F Installing Under Linux MultiModemZPX User Guide Calling the ISP 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer . 4. Select the connection name you entered in step 5 of the previous section.
G Installing Under SCO OpenServer 76 MultiModemZPX User Guide Appendix G: Installing Under SCO OpenServer Introduction This appendix explains how to install a modem on a computer operating under the SCO OpenServer 5.0.x operating system. Briefly, in SCO OpenServer , you do not need drivers for most modems.
Index.
Index 78 MultiModemZPX User Guide Symbols 56K operation digital loss when used with PBX 42 disabling the auto rate 42 maximum connect speed 41 mode selection 42 A abort timer 40 Adaptive Answer Result.
Index 79 MultiModemZPX User Guide F fallback 25 Fallback and Fall Forward command 31 fax communications 19 – 20 faxing from a W indows application 19 FCC regulations 56 – 57 firmware upgrading 70 .
Index 80 MultiModemZPX User Guide V V .22 mode 23 V .22bis Guard T one Control command 27 V .25 data calling tone 31, 40 V .34 modulation, enabling 40 V .42 error correction 30 V .42bis Compression Control command 31 V .42bis data compression 31 V .44 data compression 32 V .
An important point after buying a device Multi-Tech Systems MT5634ZPX-PCI-V92 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Multi-Tech Systems MT5634ZPX-PCI-V92 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Multi-Tech Systems MT5634ZPX-PCI-V92 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Multi-Tech Systems MT5634ZPX-PCI-V92 you will learn all the available features of the product, as well as information on its operation. The information that you get Multi-Tech Systems MT5634ZPX-PCI-V92 will certainly help you make a decision on the purchase.
If you already are a holder of Multi-Tech Systems MT5634ZPX-PCI-V92, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Multi-Tech Systems MT5634ZPX-PCI-V92.
However, one of the most important roles played by the user manual is to help in solving problems with Multi-Tech Systems MT5634ZPX-PCI-V92. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Multi-Tech Systems MT5634ZPX-PCI-V92 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
