Instruction/ maintenance manual of the product MT5634ZPX-PCI Multi-Tech Systems
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Model MT5634ZPX-PCI Internal Data /Fax Modem Owner ’ s Manual.
Owner’s Manual MT5634ZPX -PCI 82092100, Revision A This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 1998 by Multi-Tech Systems, Inc.
Contents Chapter 1—Introduction and Description Congratulations ..................................................................................... 6 Features ........................................................................................
Chapter 4—T roubleshooting Introduction ......................................................................................... 52 Initial Checklist ............................................................................ 52 Common Problems ..
Chapter 1—Introduction and Description.
Owner ’ s Manual 6 MT5634ZPX-PCI ongratulations on your purchase of one of the finest internal C data/fax/voice modems available todaythe MultiModemZPX-PCI from Multi-Tech Systems. The MultiModemZPX-PCI is an internal, half-length, fax modem card that can be plugged into any PCI slot.
1 Introduction and Description MT5634ZPX-PCI 7 Features Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems Distinguishes data, fax, and voice calls Easy Windows 95 Plug and Play (PnP) Compliance with the V.
Owner ’ s Manual 8 MT5634ZPX-PCI FlashROM upgradable Compatibility with the standard AT command set used by most communication programs Stores up to two telephone numbers Fax Supports V.
1 Introduction and Description MT5634ZPX-PCI 9 V.90 Support/Functions V.90 is the ITU designation for what formerly was called V.pcm. V.90 replaces K56flex and other proprietary solutions for PCM connections. Dual-mode client modem code will be important until all central-site digital modems are upgraded to V.
Owner ’ s Manual 10 MT5634ZPX-PCI Digital Loss and Robbed-bit Signaling Auto Adapt Version 4.09 code supports the modems ability to automatically adapt to digital loss and robbed-bit signaling on a PSTN connection.
1 Introduction and Description MT5634ZPX-PCI 11 How to Use This Manual Chapter 1: Introduction and Description. Introduces the MT5634ZPX-PCI, briefly describing features and package contents. It also details the typographic conventions used in this manual.
Owner ’ s Manual 12 MT5634ZPX-PCI T ypographic Conventions This manual uses the following typographic conventions: You type this Text entered by you is shown in boldface . Spell the entry exactly as shown, using upper and/or lower case type. However, when you see <cr> , press the ENTER key; do not spell it as shown.
Chapter 2—Installation.
Owner ’ s Manual 14 MT5634ZPX-PCI Introduction This chapter describes how to install the MultiModemZPX-PCI into your computer and the MultiModemZPX-PCI drivers into Windows 95.
2 Installation MT5634ZPX-PCI 15 Safety W arnings Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. This product is to be used with UL and CUL listed computers.
Owner ’ s Manual 16 MT5634ZPX-PCI Configuring the MultiModem ZPX-PCI Windows 95 Plug and Play Unlike an external modem, the MultiModemZPX-PCI contains its own serial port. When Windows 95 detects the MultiModemZPX-PCI, it assigns the next available COM port number to it.
2 Installation MT5634ZPX-PCI 17 Installing the MultiModemZPX-PCI Installating the MultiModemZPX-PCI requires you to open your computer. Please consult your computer manual in addition to the following instructions: 1. Turn off the computer and unplug it.
Owner ’ s Manual 18 MT5634ZPX-PCI External Connections The MultiModemZPX-PCI communicates over public-switched telephone network lines. Use the modular telephone cable provided with the modem to connect the MultiModemZPX-PCI to your telephone wall jack.
2 Installation MT5634ZPX-PCI 19 Installing Drivers 1. Plug in and turn on your computer. As your computer boots, it automatically detects the MultiModemZPX-PCI, and the New Hardware Found dialog box appears. 2. In the New Hardware Found dialog box, select Driver from disk provided by hardware manufacturer (default selection).
Owner ’ s Manual 20 MT5634ZPX-PCI 5. Click the Resources tab and note the Conflicting Device list. If there is a conflict between your modem and another device in your computer, the information appears here. For help in resolving a conflict, click Start , Help , and then search the Help index for the Hardware Conflict Troubleshooter.
2 Installation MT5634ZPX-PCI 21 To Remove Previous Modem from Windows 95 If your MultiModemZPX-PCI replaces another modem, the previous modem installation remains in Windows even after you install the new modem, and the old modem is selected in HyperTerminal and other Windows 95 applications.
Owner ’ s Manual 22 MT5634ZPX-PCI Operating Y our MultiModemZPX-PCI You control your MultiModemZPX-PCI by issuing AT commands and setting S-registers.
2 Installation MT5634ZPX-PCI 23 Software Configuration Communications software must be configured to work with the MultiModemZPX-PCI, your computer, and the remote system it is calling.
Owner ’ s Manual 24 MT5634ZPX-PCI 6. In the Connect dialog box, click Dialing Propertie s . 7. Make any necessary changes in the Where I Am and the How I Dial from This Location boxes. If you are required to dial 9 to access an outside line, type 9 in both the local and the long distance boxes unless your phone system has a special requirement.
2 Installation MT5634ZPX-PCI 25 Testing FAX Functions Test your modems fax capabilities by sending a fax to Multi-Tech or to a fax machine in your office.
Owner ’ s Manual 26 MT5634ZPX-PCI Other Ways to Access Microsoft Fax In Windows 95, select File , Print and select Microsoft Fax as the default printer. In a Windows 95 application, select File and then Send . In Microsoft Exchange, select Compose and then New Fax .
2 Installation MT5634ZPX-PCI 27 5. To loop back input from the microphone to the speaker, type AT&&S and press ENTER in the HyperTerminal terminal window. 6. Speak into the microphone; you should hear your voice on the speaker or headphone. 7.
Owner ’ s Manual 28 MT5634ZPX-PCI Configuring Communications Software Communications software must be customized, or configured , to make it work with your computers serial port and modem, to meet the requirements of the system on the other end of a connection, and to meet your own requirements.
2 Installation MT5634ZPX-PCI 29 4. If your legacy software doesnt have the correct modem initialization string, you must change it. AT&F^M , which selects the modems factory default settings, works well for most connections. ( ^M is the code for the carriage return character that sends the string to the modem.
Owner ’ s Manual 30 MT5634ZPX-PCI 9. If you are required to dial 9 to get an outside line, edit the dialing prefix to include a 9 and a comma, e.g., ATDT9, (the comma inserts a pause before dialing the next digit). Similarly, to turn off call waiting for the duration of the call, insert the disabling code used in your area, e.
2 Installation MT5634ZPX-PCI 31 Setup Multi-Tech modems are shipped with a default setup password (MTSMODEM). For security measures,you should change the password and possibly also the remote configuration escape character.
Owner ’ s Manual 32 MT5634ZPX-PCI 1. Establish a remote configuration link with the remote modem as described in Basic Procedure on the previous page. 2. Type ATS9= n , where n is the ASCII code for the new remote configuration escape character.
Chapter 3—A T Commands, S-Registers, and Result Codes.
Owner ’ s Manual 34 MT5634ZPX-PCI Introduction This chapter lists and summarizes AT commands for the Multi-Techs MT5634ZPX-PCI. For detailed AT command information, download ZPXHELP.
3 A T Commands, Result Codes, and S-Registers MT5634ZPX-PCI 35 Command: B n Communication Standard Setting Values: n = 03, 15, 16 Default: 1 and 16 Description: B0 Select ITU-T V.22 mode when modem is at 1200 bps. B1 Select Bell 212A when modem is at 1200 bps.
Owner ’ s Manual 36 MT5634ZPX-PCI @ Wait for quiet answer. Causes modem to wait for a ringback, then 5 seconds of silence, before processing next part of command. If silence is not detected, the modem returns a NO ANSWER code. $ AT&Ts call card tones detection.
3 A T Commands, Result Codes, and S-Registers MT5634ZPX-PCI 37 I4 Display firmware version for data pump (e.g., 94 ). I9 Display country code (e.g., NA Ver.
Owner ’ s Manual 38 MT5634ZPX-PCI Command: Q n Result Codes Enable/Disable Values: n = 0 or 1 Default: 0 Description: Q0 Enable result codes. Q1 Disable result codes.
3 A T Commands, Result Codes, and S-Registers MT5634ZPX-PCI 39 Command: Y n Long Space Disconnect Values: n = 0 Default: 0 Description: Y0 Disable sending or responding to long space break signal on disconnect. Y1 Enable sending or responding to long space break signal on disconnect.
Owner ’ s Manual 40 MT5634ZPX-PCI Command: &F n Load Factory Default Settings Values: n = 0 Default: None Description: &F0 Load factory settings as active configuration. Command: &G n V.22bis Guard Tone Control Values: n = 0, 1, or 2 Default: 0 Description: &G0 Disable guard tone.
3 A T Commands, Result Codes, and S-Registers MT5634ZPX-PCI 41 Command: &S n Data Set Ready (DSR) Control Values: n = 0 or 1 Default: 0 Description: &S0 Force DSR high (on). &S1 Let DSR follow CD. Command: &T n Self-Test Commands Values: n = 0, 1, 3 or 6 Default: None Description: &T0 Abort.
Owner ’ s Manual 42 MT5634ZPX-PCI Command: G n Modem Port Flow Control Values: n = 0 Default: 0 Description: G0 Returns an OK for backward compatibility with some software.
3 A T Commands, Result Codes, and S-Registers MT5634ZPX-PCI 43 Command: T n Inactivity Timer Values: n = 0255 Default: 0 Description: Tn Inactivity timer setting contingent on either T value or S- Register S30 value (e.g., ATT45&W0<cr> configures in parallel ATS30=45&W0<cr>) and vice versa.
Owner ’ s Manual 44 MT5634ZPX-PCI Command: +ES=6 Enable Synchronous Buffered Mode Values: n/a Description: Allows an H.324 video application direct access to the synchronous data channel. On underflow, the modem sends HDLC flag idle (0x7E) to the remote modem.
3 A T Commands, Result Codes, and S-Registers MT5634ZPX-PCI 45 S-Registers S-registers generally affect how the AT commands perform. You can read or alter the contents of an S-register by using the S command (see AT Commands ). Register Unit Range Default Description S0 rings 0, 1255 0 Sets the number of rings before the modem answers.
Owner ’ s Manual 46 MT5634ZPX-PCI Register Unit Range Default Description S11 1 ms 50150* 95* Sets spacing and duration of dialing tones. S28 decimal 0, 1255 1 0 disables, 1255 enables V.
3 A T Commands, Result Codes, and S-Registers MT5634ZPX-PCI 47 Register Unit Range Default Description S38 decimal 014 1 Sets maximum 56K downstream speed that the modem attempts to connect. Where K56flex provided rates of 32,000 to 56,000 in 2,000 bps increments.
Owner ’ s Manual 48 MT5634ZPX-PCI Register Unit Range Default Description S48 decimal 7 or 128 7 The chart below lists the S36 and S48 configuration settings necessary to negotiate certain types of connections.
3 A T Commands, Result Codes, and S-Registers MT5634ZPX-PCI 49 Result Codes In command mode the MultiModemZPX-PCI sends result codes to your computer to provide you with ongoing information during dialing and connection. The following table shows the available result codes.
Owner ’ s Manual 50 MT5634ZPX-PCI Terse Verbose Description 77* CONNECT 46000 Connected at 46000 bps 78* CONNECT 48000 Connected at 48000 bps 79* CONNECT 50000 Connected at 50000 bps 80* CONNECT 520.
Chapter 4—T roubleshooting.
Owner ’ s Manual 52 MT5634ZPX-PCI Introduction This chapter covers common problems you may have with your modem and how to solve them. Your MultiModemZPX-PCI was thoroughly tested at the factory before it was shipped.
4 T roubleshooting MT5634ZPX-PCI 53 Common Problems You may encounter the following problems: The modem does not respond to commands. The modem dials but is unable to make a connection. The modem disconnects while online. The modem cannot connect when answering.
Owner ’ s Manual 54 MT5634ZPX-PCI If using legacy software, the COM port setting may not match the COM port that Windows 95 assigned. Compare the COM port setting in your software to the COM port reported in the Diagnostics tab of the Modems Properties sheet.
4 T roubleshooting MT5634ZPX-PCI 55 The modem dials but cannot make a connection Several reasons why the MultiModemZPX-PCI fails to make a connection include Lack of a physical connection to the telephone line. A wrong dial tone. A busy signal.
Owner ’ s Manual 56 MT5634ZPX-PCI prefix in MultiExpress Terminal, select Setup and Modem . Then select the modem type you are using and type the new prefix in the Dial Prefix box. To change it for Windows 95 software, select Start , Settings , Control Panel , and then Modems .
4 T roubleshooting MT5634ZPX-PCI 57 95 software, select Start , Settings , Control Panel , and then Modems . In the Modems Propertie s sheet, select Multi-Tech MT5634ZPX- PCI, click Dialing Properties . Check This location has call waiting and select the correct code for your phone service.
Owner ’ s Manual 58 MT5634ZPX-PCI Data is being lost If you are using data compression, be sure the serial port baud rate is set to a minimum of four times the data rate. Make sure the flow control method you selected in software matches the method selected in the modem.
Chapter 5—W arranty , Service, and T ech Support/BBS.
Owner ’ s Manual 60 MT5634ZPX-PCI Introduction This chapter begins with the terms of your modems warranty. Carefully read the next section, Tech Support , if you have questions or problems with your modem.
5 W arranty , Service, and T ech Support MT5634ZPX-PCI 61 MTSs entire obligation under this warranty shall be limited (at MTSs option) to repair or replacement of any products that prove to be defective within the warranty period, or, at MTSs option, issuance of a refund of the purchase price.
Owner ’ s Manual 62 MT5634ZPX-PCI T echnical Support Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call (800) 972-2439 (USA and Canada) or (612) 785-3500 (local and international).
5 W arranty , Service, and T ech Support MT5634ZPX-PCI 63 Service If your technical support specialist decides that service is required and you are outside the USA, your local distributor of Multi-Tech products usually offers the quickest and most economical repair option.
Owner ’ s Manual 64 MT5634ZPX-PCI The Multi-T ech BBS For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS) that mirrors its FTP site. Information available from the BBS includes new product information, product upgrade files, and problem-solving tips.
5 W arranty , Service, and T ech Support MT5634ZPX-PCI 65 6. If you select Zmodem, the transfer begins automatically. If you select another protocol, you may have to initiate the transfer yourself. (In most datacomm programs, the PAGE DOWN key initiates the download.
Owner ’ s Manual 66 MT5634ZPX-PCI About CompuServe In addition to the BBS, Multi-Tech provides support through CompuServes Modem Vendor Forum (GO MODEMVEN) under GO MULTITECH. You can also download manuals, Help files, drivers, Microsoft Mail scripts, and product tips and descriptions from the forums Multi-Tech library.
Appendix.
68 MT5634ZPX-PCI Owner ’ s Manual Appendix A: Regulatory Compliance FCC Regulations for Telephone Line Interconnection 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number.
Appendix MT5634ZPX-PCI 69 7. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty. 8. If so required, this equipment is hearing-aid compatible. Manufacturer: Multi-Tech Systems, Inc.
70 MT5634ZPX-PCI Owner ’ s Manual Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.
Appendix MT5634ZPX-PCI 71 NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation.
72 MT5634ZPX-PCI Owner ’ s Manual Product Safety Compliance Approved for connection to telecommunications system specified in the instructions for use subject to the conditions set out in them.
Appendix MT5634ZPX-PCI 73 Figure A-1. Creepage and Clearance Distances. Except at the edge connector, which plugs into the hosts expansion slot, clearance distance (Xmm) and creepage distance (Ymm), as given in the above table, must be maintained between the communication card and any assemblies which use or generate hazardous voltage.
74 MT5634ZPX-PCI Owner ’ s Manual European Low Voltage Directive When correctly installed and maintained, the modem will present no hazard to the user. When correctly installed the modem will be connected to the PSTN or a PW and to a Data Terminal Equipment (DTE), whose modem connections comply with ITU-T recommendation V.
Appendix MT5634ZPX-PCI 75 New Zealand Modem Warning Notice Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to bell tinkle or noise and may also cause a false answer condition. Should such problems occur, the user should NOT contact the Telecom Faults Service.
76 MT5634ZPX-PCI Owner ’ s Manual Appendix B: T echnical Specifications Trade Name MultiModemZPX-PCI Model Numbers MT5634ZPX-PCI Client-to-Server Data Rates V.90/K56flex* speeds when accessing an ISP- type V.90/K56flex server (actual speed depend on server capabilities and line conditions) Client-to-Client Data Rates Enhanced V.
Appendix MT5634ZPX-PCI 77 Fallback In adverse line conditions, the modem falls back from its current operating speed to the next reliable slower speed in 2400 bps decrements (V.34 mode). If conditions improve, the modem falls forward to the fastest reliable speed in 2400 bps increments.
78 MT5634ZPX-PCI Owner ’ s Manual V.32terbo/V.32bis/V.32 Carrier Frequencies: Transmit Originate: 1200 Hz ITU-T V.22bis/V.22 or Transmit Answer: 2400 Hz Bell 212A Standard Receive Originate: 2400 Hz.
Appendix MT5634ZPX-PCI 79 Connectors Two RJ-11 phone jacks and two plugs for microphone, and speakers Cables One RJ-11 phone cable Environmental Temperature range 0° to 50° C (32° to 120° F), humidity range 2090% (non-condensing) Power Requirements 150 mA @ 5 VDC; 5 mA @ ±12 VDC Dimensions 0.
80 MT5634ZPX-PCI Owner ’ s Manual Appendix C: ASCII Conversion Chart CTRL CODE HEX DEC CODE HEX DEC CODE HEX DEC CODE HEX DEC @ N UL 00 0 SP 20 32 @ 40 64 ` 60 96 A SOH 01 1 ! 21 33 A 41 65 a 61 97 .
Appendix MT5634ZPX-PCI 81 Appendix D: FLASHWINFlash Upgrade Introduction Your modem is controlled by semi-permanent software, called firmware , that is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off.
82 MT5634ZPX-PCI Owner ’ s Manual.
Index.
Owner ’ s Manual 84 MT5634ZPX-PCI Index A answering machine capabilities , 8 test , 26 ASCII codes , 80 A T commands , 8 #S , 31 #S= , 31 %B , 43 %C , 43 &&S , 44 &B , 39 &C , 39 &am.
Index MT5634ZPX-PCI 85 Communications Mode , 40 Data Buffer Control , 42 Data Calling T one , 43 Data Compression Control , 43 DCD Control , 39 Dial , 35 Dial Stored T elephone Number , 36 DSR Control.
Owner ’ s Manual 86 MT5634ZPX-PCI F fall-forward , 7 fallback , 7, 37 fax , 58 command set , 8 features , 8 transmission speeds , 8 fax-back service , 66 FCC Regulations , 6881 firmware upgrading , 81 flash memory , 81 FLASHWIN , 81 flow control , 40, 42, 5 8 G guard tone , 40 H H.
Index MT5634ZPX-PCI 87 S S-registers , 4581 reading , 38 S0 , 45 S1 , 45 S10 , 45 S1 1 , 46 S2 , 45 S28 , 46 S3 , 45 S37 , 56 S4 , 45 S5 , 45 S6 , 45 S7 , 45 S8 , 45 S9 , 31 setting , 38 safety , 1.
Owner ’ s Manual 88 MT5634ZPX-PCI Windows 95 drivers , 19 installing , 19 removing , 21 W orld W ide W eb , 66 X Xmodem , 57 Y Ymodem/G , 57 Z Zmodem , 57.
An important point after buying a device Multi-Tech Systems MT5634ZPX-PCI (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Multi-Tech Systems MT5634ZPX-PCI yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Multi-Tech Systems MT5634ZPX-PCI - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Multi-Tech Systems MT5634ZPX-PCI you will learn all the available features of the product, as well as information on its operation. The information that you get Multi-Tech Systems MT5634ZPX-PCI will certainly help you make a decision on the purchase.
If you already are a holder of Multi-Tech Systems MT5634ZPX-PCI, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Multi-Tech Systems MT5634ZPX-PCI.
However, one of the most important roles played by the user manual is to help in solving problems with Multi-Tech Systems MT5634ZPX-PCI. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Multi-Tech Systems MT5634ZPX-PCI along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
