Instruction/ maintenance manual of the product MT5600DSVD Multi-Tech Systems
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ii MT5600DSVD User Guide Model MT5600DSVD P/N S0000169 Revision B Copyright © 1998–2001 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc.
MultiModemDSVD User Guide iii Contents Chapter 1: Introduction Introduction ................................................................................................................... .......... 2 Product Description ..........................
Contents iv MultiModemDSVD User Guide Chapter 4: A T Commands, S-Registers & Result Codes AT Commands .................................................................................................................... .. 23 AT Command Summary ...
Contents v MultiModemDSVD User Guide Appendix E: Upgrading the Modem Introduction ................................................................................................................... ........ 71 Upgrade Overview ........................
1 Introduction.
MultiModemDSVD User Guide 1 Introduction 2 Introduction Congratulations on your purchase of your MultiModemDSVD! You have acquired not only one of the finest intelligent data, fax, and voice modems available, but a modem that can transmit voice and data at the same time.
MultiModemDSVD User Guide 1 Introduction 3 Data • Supports the ITU-T V.90 and K56flex TM standards for data transmission speeds up to 56K bps while maintaining compatibility with lower-speed modems.
MultiModemDSVD User Guide 1 Introduction 4 What Is in Y our Modem Package? Your modem package has several components. Make sure you have them all before trying to operate your modem.
2 Installation.
MultiModemDSVD User Guide 2 Installation 6 Introduction This chapter shows step-by-step how to set up your MultiModemDSVD and con- figure your communications software to work with it.
MultiModemDSVD User Guide 2 Installation 7 Step 1: Mount the Feet The modem comes with a strip of self-adhesive plastic feet, which you can optional- ly mount on the bottom of the modem. To install the feet, simply peel them from their paper strip and press them into the recesses on the bottom of the modem.
MultiModemDSVD User Guide 2 Installation 8 J10 J10 Speaker Mode Closed: stereo (default) Open: mono Figure 2-2. Location of speaker jumper. Changing the Speaker Jumper The speaker jumper (J10) is behind the internal speaker near the external speaker jack (see Figure 2-2).
MultiModemDSVD User Guide 2 Installation 9 Step 3: Connect the Modem to Y our System Placing the modem in a convenient location, connect it to your com puter ’ s serial port, to the telephone line, to AC power, and, optionally, to your telephone.
MultiModemDSVD User Guide 2 Installation 10 Note: The Federal Communications Commission (FCC), Industry Canada, and other government agencies may impose certain restrictions on equipment connected to public telephone systems. For more in fo rm ati on , see Appendix A.
MultiModemDSVD User Guide 2 Installation 11 Step 4: Install the Modem Driver If you use Windows 95, Windows 98, Windows Me, Windows NT 4.0, or Windows 2000, you must install the modem driver. (If you use Windows 3.1 or another operating system, skip this step and go to Step 5.
MultiModemDSVD User Guide 2 Installation 12 Step 5: Install and Configure Y our Software You may use either the communication program included with your modem or a third-party program.
3 Operation.
MultiModemDSVD User Guide 3 Operation 14 Introduction Like any modem, your MultiModemDSVD operates only under the control of a communication program, such as the one included with the modem. It also operates under other general-purpose data communication programs, such as Windows Ter- minal and HyperTerminal.
MultiModemDSVD User Guide 3 Operation 15 OH Off-Hook. The OH LED lights when the modem is off-hook, which occurs when the modem is dialing, online, or answering a call. The LED flashes when the modem pulse-dials. TR Terminal Ready. The TR LED lights when a datacomm program initializes the modem.
MultiModemDSVD User Guide 3 Operation 16 • POP server address • Mail or SMTP address • News or NNT server address Dial-Up Networking Whether you use the Internet for e-mail or for browsing the Web, to connect to it through your modem, you must first set up a remote-node client program.
MultiModemDSVD User Guide 3 Operation 17 6. Follow the instructions provided by your ISP for browsing the the Internet, reading e-mail, and accessing information. For further information on Dial-Up Networking or Microsoft Client for NetWare Networks, see Windows Help.
MultiModemDSVD User Guide 3 Operation 18 10. Click Continue , and then click Restart to finish the installation. 11. When the installation is complete, reboot the computer. To create a connection entry 1. Double-click the My Computer icon, and then double-click the Dial-Up Net- working icon .
MultiModemDSVD User Guide 3 Operation 19 Fax Operation Using the PhoneTools program included with your modem, you can use your modem to send and receive faxes directly from your computer.
MultiModemDSVD User Guide 3 Operation 20 T o Answer a V oice Call in Speakerphone Mode 1. In the terminal window of your communications application, type AT and press E NTER . The modem will respond with OK . 2. Type AT&F and press E NTER to reset the modem to its default configuration.
MultiModemDSVD User Guide 3 Operation 21 5. You will hear some high pitched tones, then a static-like sound after the remote modem picks up your call. You will see a CONNECT response on your terminal. You can then send data to the remote modem and talk to the remote user by speaking into the microphone 6.
4 A T Commands, S-Registers & Result Codes.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 23 A T Commands AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the AT tention of the modem.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 24 A T Command Summary Command: AT Attention Code Values: n/a Description: The attention code precedes all command lines except A/ and the escape sequence. Command: E NTER Key Values: n/a Description: Press the E NTER or R ETURN key to execute most commands.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 25 ; Return to command mode after dialing. (Place at end of dial string.) ! Hook flash. Causes the modem to go on-hook for the time specified in S29 , then off-hook again . @ Wait for silence.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 26 Command: L n Monitor Speaker Volume Values: n = 0, 1, 2, or 3 Default: 1 Description: L0 Select low volume. L1 Select low volume. L2 Select medium volume. L3 Select high volume.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 27 Command: O n Return Online to Data Mode Values: 0 or 1 Default: None Description: O0 Exit online command mode and return to online data mode without a retrain. Normally used after a +++ escape (see +++AT<CR> escape sequence).
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 28 Command: W n Connect Message Control Values: n = 0, 1, or 2 Default: 0 Description: W0 The CONNECT result code reports the serial port speed only. W1 The CONNECT result code reports the line speed, the error correction protocol, and the serial port speed, respectively.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 29 Command: &C n Data Carrier Detect (DCD) Control Values: n = 0 or 1 Default: 1 Description: &C0 Forces the DCD circuit to always be high.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 30 Command: &E n V.42bis Data Compression Values: n = 14 or 15 Default: 15 Description: &E14 V.42bis data compression disabled. &E15 V.42bis data compression enabled. Note: This command controls only V.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 31 Command: &M n Communications Mode Values: n = 0 Default: 0 Description: This command determines the DTR operating mode. The mo- dem treats the & M command as a subset of the & Q command.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 32 &T3 Start local digital loopback, V.54 Loop 2. If no connection ex- ists, ERROR is returned. &T4 Enables acknowledgment for remote digital loopback request. &T5 Ignores acknowledgment for remote digital loopback request.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 33 Command: &Zy =x Store Telephone Number Values: y = 0 – 3 x = Dialing command Default: None Description: Stores telephone dial string x in memory location y . Each tele- phone number dial string can contain up to 34 digits.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 34 Command: %U PCM Code Selection Values: n = 0 or 1 Default: 0 Description: Specifies the PCM code type for 56K modulation. Note, how- ever, that the modem automatically selects the code type if the server sends the proper ID.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 35 Online command mode. The modem receives a Bn command from the computer: K0 Clear data buffers and send break to the remote modem. K1 Same as K0 . K2 Send break immediately to the remote modem.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 36 Command: +MS= Modulation Selection Values: See description. Default: See description.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 37 <mod> 0 1 2 3 9 10 11 12 2 56 3 64 69 Modulation V. 2 1 V. 2 2 V .22bis V.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 38 Command: -SDR= n Distinctive Ring Control Values: 0 – 7 Default: 0 Description: This command enables or disables detection and reporting of distinctive ring. One, two, or three distinctive ring types can be simultaneously enabled depending upon the value of n.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 39 Command: $SB n Serial Port Baud Rate Values: n = speed in bits per second Default: 57600 Description: $SB300 Set serial port to 300 bps. $SB1200 Set serial port to 1200 bps. $SB2400 Set serial port to 2400 bps.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 40 Command: -SSE= n DSVD Enable/Disable Values: n = 0 or 1 Default: 0 Description: -SSE=0 Disable DSVD. -SSE=1 Enable DSVD. Note: DSVD mode can be enabled by either the -SSE=1 or the -SMS=1 command, and disabled by either -SSE=0 or -SMS=0 .
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 41 S-Registers Certain modem values, or parameters, are stored in memory locations called S- registers. Use the S command to read or to alter the contents of S-registers (see previous section).
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 42 S18 seconds 0 – 255 0 Sets the length of time that the modem con- ducts an & T test before it returns to the command mode. If the value is zero, the test must be terminated from command mode by issuing an & T0 or H command.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 43 6 Reserved. 7 An MNP connection is attempted and if it fails, a normal modem connection is established. S37 decimal 0 0 Sets the maximum V.34 speed at which the modem attempts to connect.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 44 S86 decimal 0, 3 – 23 n/a When the modem issues a NO CARRIER result code, a value is written to this register to help determine the reason for the failed connection. S86 records the first event that contributes to a NO CARRIER message.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 45 Result Codes In command mode your modem can send the following responses, called result codes , to your computer. Result codes are used by communications programs and can also appear on your monitor.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 46 62 CONNECT 24000 Connected at 24000 bps 63 CONNECT 26400 Connected at 26400 bps 64 CONNECT 28800 Connected at 28800 bps 66 COMPRESSION CLASS 5 Connected with MNP Class 5 data compression 67 COMPRESSION V.
MultiModemDSVD User Guide 4 A T Commands, S-Registers, and Result Codes 47 185 CONNECT 37333 Connected at 37333 bps (V.90 mode) 185 CARRIER 37333 37333 bps data carrier detected (V.90 mode) 186 CONNECT 38667 Connected at 38667 bps (V.90 mode) 186 CARRIER 38667 38667 bps data carrier detected (V.
5 Solving Problems.
MultiModemDSVD User Guide 5 Solving Problems 49 Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective.
MultiModemDSVD User Guide 5 Solving Problems 50 The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on. (See “ None of the Indicators Light. ” ) Make sure you are issuing the modem commands from the data communications software, either manually in terminal mode or automatically by configuring the software.
MultiModemDSVD User Guide 5 Solving Problems 51 Windows 9x: Right-click on My Computer, select Properties from the menu, click on the Device Manager tab, double-click on Ports , then double-click on the communication port your modem is connected to.
MultiModemDSVD User Guide 5 Solving Problems 52 string to replace X4 with X3 , which will cause the modem to ignore dial tones (note, however, that X3 is not allowed in some countries, such as France and Spain).
MultiModemDSVD User Guide 5 Solving Problems 53 If you were online with a BBS or an online service like CompuServe, it might have hung up on you because of lack of activity on your part or because you ex- ceeded your time limit for the day. Try again.
MultiModemDSVD User Guide 5 Solving Problems 54 Make sure the flow control method you selected in software matches the method selected in the modem. If you are using the modem with a Macintosh, you might have the wrong cable for hardware flow control.
Appendixes.
MultiModemDSVD User Guide A Regulatory Compliance 56 Appendix A: Regulatory Compliance FCC Part 68 T elecom 1. This equipment complies with part 68 of the Federal Communications Commis- sion Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number.
MultiModemDSVD User Guide A Regulatory Compliance 57 Manufacturer: Multi-Tech Systems, Inc. Model Number: MT5600DSVD FCC Registration No: AU7USA-24713-M5-E Ringer Equivalence: 0.3B Modular Jack (USOC): RJ11C or RJ11W (single line) Service Center in USA: Multi-Tech Systems, Inc.
MultiModemDSVD User Guide A Regulatory Compliance 58 Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device,.
MultiModemDSVD User Guide A Regulatory Compliance 59 EMC, Safety , and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community.
MultiModemDSVD User Guide A Regulatory Compliance 60 4. This device is equipped with pulse dialing, while the Telecom standard is DTMF tone dialing. There is no guarantee that Telecom lines will always continue to support pulse dialing.
MultiModemDSVD User Guide B Technical Specifications 61 Appendix B: T echnical Specifications Your MultiModemDSVD modem meets the following specifications: Trade Name MultiModemDSVD ™ Model Number MT5600DSVD Server-to-Client K56flex or V.90 speeds when accessing an ISP type K56flex Data Rates or V.
MultiModemDSVD User Guide B Technical Specifications 62 Data Modulation FSK at 300 bps, PSK at 1200 bps, QAM at 2400, 4800, and 9600 bps (non-trellis), QAM with trellis-coded modulation (TCM) at 9600, 12,000, 14,400, 16,800, 19,200, 21,600, 24,000, 26,400, 28,800, 31,200, 33,600, and 56,000 bps Fax Modulation V.
MultiModemDSVD User Guide B Technical Specifications 63 Voice Compression PCM 128, 8000 Hz, or IMA ADPCM, 8000 Hz, (selectable and Sampling Rate via #V commands). Note that your computer system should have a processing speed of at least 75 MHz to take full ad- vantage of the telephony features of this product.
MultiModemDSVD User Guide C Loopback Tests 64 Appendix C: Loopback T ests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loop- back, remote digital loopback, and local digital loopback.
MultiModemDSVD User Guide C Loopback Tests 65 3. Type AT&T1 and press E NTER . This places your modem in analog loopback mode in the originate mode. A CONNECT message should appear on your dis- play. The modem is now out of command mode and in a pseudo-online mode.
MultiModemDSVD User Guide C Loopback Tests 66 3. Dial the remote modem and establish your online connection. 4. Type the escape sequence +++AT and press E NTER to bring your modem into online command mode.
MultiModemDSVD User Guide C Loopback Tests 67 3. Type the escape sequence +++AT and press E NTER to bring your modem into online command mode. 4. Type AT&T3 and press E NTER . Once you receive an OK message from your mo- dem (if responses are enabled), your modem is placed in digital loopback mode.
MultiModemDSVD User Guide D Warranty, Service, and Technical Support 68 Appendix D: W arranty , Service, and T echnical Support Limited W arranty Multi-Tech Systems, Inc.
MultiModemDSVD User Guide D Warranty, Service, and Technical Support 69 A Returned Materials Authorization (RMA) is not required. Return shipping charg- es (surface) will be paid by MTS. Please include inside the shipping box a description of the problem, a return shipping address (must have street address, not P.
MultiModemDSVD User Guide D Warranty, Service, and Technical Support 70 Internet Sites Multi-Tech maintains a Web site at http://www.multitech.com and an ftp site at ftp://ftp.multitech.com Ordering Accessories SupplyNet, Inc., can supply you with replacement power supplies, cables and con- nectors for select Multi-Tech products.
MultiModemDSVD User Guide E Upgrading the Modem 71 Appendix E: Upgrading the Modem Introduction Your modem is controlled by semi-permanent software, called firmware , which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off.
MultiModemDSVD User Guide E Upgrading the Modem 72 Step 2: Identify the Current Firmware V ersion Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1.
MultiModemDSVD User Guide E Upgrading the Modem 73 2. In the program ’ s terminal window, type AT&V and press E NTER to list your modem ’ s current parameters. 3. Record your parameters by saving the screens and sending them to your printer. 4.
Index.
MultiModemDSVD User Guide Index 75 A abort timer , 41 analog loopback test, 64 Answer command, 24 answering machine capabilities, 3 assembling the modem, 7 Asynchronous Communications Mode command, 31.
MultiModemDSVD User Guide Index 76 error contr ol, setting, 43 error corr ection, 3 disabling, 64, 65, 66 Error Correction Mode Selection command, 35 escape character , 41 escape sequence, 23, 39 esca.
MultiModemDSVD User Guide Index 77 Store Curr ent Configuration command, 12, 32 Store T elephone Number com- mand, 33 surge pr otector , 10 T technical specifications, 61 – 63 telephone connecting a.
An important point after buying a device Multi-Tech Systems MT5600DSVD (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Multi-Tech Systems MT5600DSVD yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Multi-Tech Systems MT5600DSVD - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Multi-Tech Systems MT5600DSVD you will learn all the available features of the product, as well as information on its operation. The information that you get Multi-Tech Systems MT5600DSVD will certainly help you make a decision on the purchase.
If you already are a holder of Multi-Tech Systems MT5600DSVD, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Multi-Tech Systems MT5600DSVD.
However, one of the most important roles played by the user manual is to help in solving problems with Multi-Tech Systems MT5600DSVD. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Multi-Tech Systems MT5600DSVD along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
