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MultiVOIP ® V oice/Fax over IP Gateways Configuration Guide for MultiVOIP Units deployed with Avaya TM Communication Manager Models: MVP-130/210/410/810-AV.
Configuration Guide S000299G Analog MultiVOIP Units Models MVP- 130/210/410/ 810-AV for u se with Avaya TM Communication Manager This publication may not be reproduced, in whole or in pa rt, without prior expressed wr itten permission from Multi- Tech Systems, Inc.
CONTENTS V OICE /F AX OVER IP G ATEW AYS ................................................................................................. 1 C HAPTER 1 - I NTRODUCTION ...................................................................................
Chapter 1 - Introduction 4 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Chapter 1 - Intr oduction About This Man ual MultiVOIP mode ls (MVP130- AV, MVP130- AV-FXS, MVP21 0-AV, MVP41 0-AV.
Chapter 1 - Introduction Multi-Tech Systems, Inc. Avaya Communication Manager Guide 5 Figure 1. MultiVOIP in Avaya Communication Manager System The MVP810-AV shown in the diagram on the previous page functions as a gateway registered to one of the Communication Managers in the IP network.
Chapter 2 – Configuration 6 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Chapter 2 - Configuration Configuring MultiV OIP f or A va ya Comm unication Manager Use To configure the MultiVOI P unit within such a sy stem (sim ilar to that in Figure 1), use the Communica tion Manager Parameters screen within the MultiVOIP program.
Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 7 1e. TCP/UDP port requremen ts. To ensure proper functioning of the Mult iVOIP, the TCP/UDP network connection must not be blocked on th e network connection between the MultiVOIP and CM.
Chapter 2 – Configuration 8 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 2. Configure Interface Parameters. 2a. Determine which voice ch annels will be stations (FXS), tr unks (FXO/DID), or dis abled. Configure them as such in the Configuration | Interface screen of the MultiVOIP GUI.
Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 9 using a non- Avaya analog t elephone. This stat ion must be proper ly administered in the Audix Voice Ma il System fo r the message wa iting featu re to work.
Chapter 2 – Configuration 10 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 3. Configure Voice/Fax Para meters. 3a. In the MultiVOIP’ s Configuration | Voice/F ax Parameters screen, configure the voice channels for a voice coder that is supported by Communic ation Manager.
Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 11 handset (and without dialing the nu mber) immediately call the far-en d party. To prevent toll fraud on FXO trunk ports, set the “autoc all enable” feature and enter the phone numbe r for a receptionist or auto-attendent .
Chapter 2 – Configuration 12 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 4c. Configure Gateway Name (option al). This is the name that gets displayed when viewing C all Progress statistics for this ch annel. If used, the MultiVOIP’s Gateway Name must match the name used in the Communication Manager “Node-Names IP” f orm.
Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 13 Note that, in page 2 of the Communication Ma nager “Station” form, the “ Direct IP-IP Audio Connection” field must be set to “y” and the “IP Au dio Hairpinni ng” field must be set to “n.
Chapter 2 – Configuration 14 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 5. Configure trunk ( FXO) channels in the Commu nication Manager P arameters screen. Communication Manager MultiVOIP: FXO Channels 5a. Make sure the “Register with Communica ti on Manager Gatekeeper” option is ch ecked.
Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 15 5b. Configure C all Signaling P ort. Unlike station (FXS) ports, which re quire a uniqu e value for each channel.
Chapter 2 – Configuration 16 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 5g. To accommodate the MultiVOIP unit, the fol low ing fields in the Communication Manager “Trunk Group – Page 1” form must be set as shown: Dial A ccess? = y Service Type = tie Group Type = ISDN Carrier Medium = IP/H.
Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 17 6. Configure trunk (DID ) channels in the Communicatio n Manager Parameters scr een. Communication Manager Multi VOIP: DID Channels 6a. Make sure the “Register with Communica ti on Manager Gatekeeper” option is ch ecked.
Chapter 2 – Configuration 18 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 6b. Configure C all Signaling P ort. Unlike station (FXS) ports, which re quire a uniqu e value for each chann.
Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 19 6f. To accommodate the MultiVOIP unit, the fo llowing fields in the Communication Manager “Trunk Group – Page 1” form must be set as shown: Dial A ccess? = n Service Type = tie Group Type = ISDN Carrier Medium = IP/H.
Chapter 2 – Configuration 20 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 7. Configure MultiVOIP gatekeeper (excep t for the MVP130 Models) to provide survivability to IP phones and local FXS/FXO/DID ports.
Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 21 7c. To add an entry for MultiV OIP FXO ports, config ure Endpoint Typ e, Product ID, N ames, Registration IP, and Call Signalling Port fields as indicated below. Configure the Names field with a unique descriptive identifier for the FXO tr unk.
Chapter 2 – Configuration 22 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 7e. To add an entry for an IP p hone, configure Endpoin t Type, Product ID, Names, Phones, and Security code fields as indicated below. Configure Ph ones and Security C ode to match the values configured for this I P phone in Communication Manager.
Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 23 7f. Configure the “Survivable GK Node Name” fiel d w ith the node name previously given to the MultiVOIP in the “ Node-Names IP” for m. Avaya IP phones r unning firmware version 2.
Chapter 2 – Configuration 24 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 8. Create Outbound Phone Book entr ies to allow the mapping of digit patterns (area codes, 911 c alls, etc) to FXO trunks during gate keeper survivable mode.
Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 25 8b. Click the Add button to add an Outbound Phone Book entry. The Add/Edit Outbound Phone Book screen will be displayed. 8c. Enter the digit pattern 9763 in the Destination Patt ern field.
Chapter 2 – Configuration 26 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 8d. Go to the MultiVOIP’s Phone Book | Phone Book Modify | Outbound Phone Book | List Entries screen and click the Add button to add another Outbound Phone Book entry for the 612 area code.
Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 27 8f. Add an Outbound Phone Book entry to hand le th e routing of 911 e mergency calls to the FXO trunk. Since 911 must be dialed out the FXO trun k, leave the Remove Pre fix field blank.
Chapter 2 – Configuration 28 Multi-Tech Systems, Inc. Avaya Communication Manager Guide 8g. The completed Outbound Phone book now includes the entrie s added in the earlier steps. Note: For gatekeeper survivability mode, the Inbound Phone book is not used.
Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 29 9c. Gatekeeper Survivability di aling example #3: Incoming Central Office call to station 6011. In this case, the Autocall feature has been enabled in th e Voice/Fax screen of the MultiVOIP for the FXO trunk channels.
Chapter 2 – Configuration 30 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Regional Parameters screen The main distinguish ing feature of the Region al Parameters screen for Avaya Communication Manager MultiVOIPs is the addition of the surv ivability dial tone.
Chapter 2 - Configuration Multi-Tech Systems, Inc. Avaya Communication Manager Guide 31 “Regional Parameter” Definitions Continued Field Name Values Description Gain 2 gain in dB +3dB to –31dB and “mute” setting Amplification factor of higher frequency of pair.
Chapter 2 – Configuration 32 Multi-Tech Systems, Inc. Avaya Communication Manager Guide The Custom Tone-Pair Settings fields are described in the table be low.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 33 Chapter 3 – Related Mult iV OIP Setup P arameters For your convenien ce, the Communication Manager Settin gs, MultiVOIP Voice/Fax, Interface, and Gatekeeper parameters are detailed in this section.
Chapter 3 – Related MultiVOIP Setup Parameters 34 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Communication Manager Parameter Defini tions Continued Field Name Values Description Q.931 Parameters Use Fast Start Y/N Enables the H.323 Fast Start procedure.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 35 Communication Manager Parameter Defini tions (cont’d) Field Name Values Description RAS Time to Live Numeric (in seconds) The MultiVOIP sends this value to CM in the Registration Request (RRQ).
Chapter 3 – Related MultiVOIP Setup Parameters 36 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Voice/Fax Parameters In each field, enter the values that fit your particular network.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 37 Note that Voice/FAX parameters are applied on a ch annel-by-channel basis.
Chapter 3 – Related MultiVOIP Setup Parameters 38 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Voice/Fax Parameter Definitions Continued Field Name Values Description DTMF Para meters DTMF Gain -- The DTMF Gain (Dual Tone Multi-Frequency) controls the volume level of the DTMF tones sent out for Touch- Tone dialing.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 39 Voice/Fax Parameter Definitions Continued Field Name Values Description Coder Parameters (cont’d) Selected Coder G.711 a/u law 64 kbps; G.
Chapter 3 – Related MultiVOIP Setup Parameters 40 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Voice/Fax Parameter Definitions Continued Field Name Values Description AutoCall/Offhook .
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 41 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter (.
Chapter 3 – Related MultiVOIP Setup Parameters 42 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Interface Parameters In each field, enter the values that fit your particular network.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 43 The kinds of parameters for which values must be ch osen depend on the type of telephony sup ervisory signaling or interface used (FXO, E&M, etc.
Chapter 3 – Related MultiVOIP Setup Parameters 44 Multi-Tech Systems, Inc. Avaya Communication Manager Guide FXS Loop Start Parameters. The p arameters app licable to FXS Loop Start are shown in the figure below and described in the table that follows.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 45 FXS Loop Start Interface: Parameter Definitions (cont’d ) Field Name Values Description Flash Hook Options f ields Generation -- not applicable to FXS interface Detection Range for Min .
Chapter 3 – Related MultiVOIP Setup Parameters 46 Multi-Tech Systems, Inc. Avaya Communication Manager Guide FXO Parameters. The parameters applicable to the FX O tele phony interface type are shown in the figure below and described in the table that follows.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 47 FXO Interface: Parameter Definitions (cont’d) Field Name Values Description FXO Disconnect On (cont’ d) Disconnect Tone Sequence 1 st tone pair + 2 nd tone pair These are DTMF tone pairs.
Chapter 3 – Related MultiVOIP Setup Parameters 48 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Figure 1: Voip Caller ID Case #1 – Call, through telco central office with s ta ndard CI D, enters voip system Figure 2: Voip Caller ID Case #2 – Call, through telco central office without stan dard CID, enters H.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 49 Figure 4: Voip Caller ID Case #4 – Remote FXS call on H.323 voip system Figure 5: Voip Caller ID Case #5 – Call through telc o centr al office without standard CID enter s DID channel in H.
Chapter 3 – Related MultiVOIP Setup Parameters 50 Multi-Tech Systems, Inc. Avaya Communication Manager Guide DID Interface Parameter Definitions Field Name Values Description Interface DID-DPO Enables the customer-premises side of DID functionality DID Options MultiVOIP’s use of DID applies on ly for incoming DID calls.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 51 GK General Settings The fields in the main gatekeeper screen, the GK Gener al Settings screen, must be configured as shown below.
Chapter 3 – Related MultiVOIP Setup Parameters 52 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Click on the Memory Setting button to access the Memory screen.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 53 Gatekeeper – Endpoints When an endpoint registers with the gatekeeper, the endpoint is act ivated. That is, it becomes an acknowledged participant on the network (o r on a part icular zone of a network).
Chapter 3 – Related MultiVOIP Setup Parameters 54 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Existing Endpoints Parameter Definitions Field Name Values Description Type Gatekeeper, Gateway, MCU, Terminal, or Undefined. The endpoint type .
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 55 Gatekeeper - Calls The fields of the Current Calls screen are described in the table below.
Chapter 3 – Related MultiVOIP Setup Parameters 56 Multi-Tech Systems, Inc. Avaya Communication Manager Guide A Call Details screen fo r a call in progre ss can be la unched either by clicking on the.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 57 Call Details Field Definitions (Cont’d) Field Name Values Description Call General Info (cont’d) Total BW The total amount of b andwidth used by the call.
Chapter 3 – Related MultiVOIP Setup Parameters 58 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Call Details Field Definitions (Cont’d) Field Name Values Description Destination Info fields Names The H.323 alias n ame used t o make the call.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 59 Gatekeeper – Network Parameters The fields of the Network Parameters screen must be configured as shown be low.
Chapter 3 – Related MultiVOIP Setup Parameters 60 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Network Parameter De finitions (cont’d) Field Name Values Description Pre-Granted ARQ PreGrant ALL Y/N Select to cause the Gatekee per to send a pregrantedARQ perm ission in the RCF message for each e ndpoint that wishes to register.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 61 Network Parameter De finitions (cont’d) Field Name Values Description Call Mode Direct Mode Sets the call mode to direc t.
Chapter 3 – Related MultiVOIP Setup Parameters 62 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Network Parameter De finitions (cont’d) Field Name Values Description Configuration Parameters (Cont’d) Call IRQ Interval The interval, in seconds, between IRQ messages sent by the Gatekeeper to query the status of calls.
Chapter 3 – Related MultiVOIP Setup Parameters Multi-Tech Systems, Inc. Avaya Communication Manager Guide 63 Gatekeeper - Services The fields of the Services screen are described in the table below. Services Screen Definitions Field Name Values Description GK Defined Services Prefix A prefix that identifies the service.
Chapter 3 – Related MultiVOIP Setup Parameters 64 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Services Screen Definitions (cont’d) Field Name Values Description V2 GW Prefixes H.323 Version 2 enables the gateway to spec ify prefixes that the user should dial before the WAN number in order to make a call using a certain medium.
Chapter 4 - Miscellaneou s Multi-Tech Systems, Inc. Avaya Communication Manager Guide 65 Chapter 4 - Miscellaneous Gatewa y Sur vivability Mode A customer may wish to have some ports on the Mu ltiVOIP.
Chapter 4 – Miscellaneous 66 Multi-Tech Systems, Inc. Avaya Communication Manager Guide The Inbound Phonebook will be configured as illustrated in the table below.
Chapter 4 - Miscellaneou s Multi-Tech Systems, Inc. Avaya Communication Manager Guide 67 Remote Configuration Remote configuration prov ides procedures for view ing or changing the configu ration of a remote Mult iVOIP. Remote configuration req uires the MultiVOIP software to be lo aded on the local PC.
Chapter 4 – Miscellaneous 68 Multi-Tech Systems, Inc. Avaya Communication Manager Guide In the Dial String box, enter the AT command for dialing (atd t) plus the phone number of the remote MultiVOIP. Click OK when you are sat isfied with your selections.
Chapter 4 - Miscellaneou s Multi-Tech Systems, Inc. Avaya Communication Manager Guide 69 Inf ormation The System Information screen d isplays version an d addressing information on your MultiVOIP.
Chapter 4 – Miscellaneous 70 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Note: It is possible for the hardware revision printe d on the packaging label and PCB (printed circuit board) to be higher than what is d isplayed in the Hardware ID field in the System Information screen.
Chapter 4 - Miscellaneou s Multi-Tech Systems, Inc. Avaya Communication Manager Guide 71 Link Management The Link Management screen allows you to ping a remote system by entering the IP address of the remote unit in the IP Address to Ping field. The Link Stat us window displays the results of the ping.
Chapter 4 – Miscellaneous 72 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Feature Issues 1. Calling Party Number is not displayed o n the Caller ID for FXS por ts after receiving a c all via CM. This is due to CM not sendin g the Calling Party Numb er to the MultiVOIP as part of the Q.
Index Multi-Tech Systems, Inc. Avaya Communication Manager Guide 73 Index Accepts Calls op tion (Gatekeeper General Setting s screen) ..... 51 accessing Call D etails (g atekeeper) s c reen ............................... 56 accessing Current Calls (g atekeeper) scr een .
Index 74 Multi-Tech Systems, Inc. Avaya Communication Manager Guide G.727 .................................................................................... 39 G.729 ...................................................................................
Index Multi-Tech Systems, Inc. Avaya Communication Manager Guide 75 analog ................................................................................... 39 echo, removing analog ...................................................................
Index 76 Multi-Tech Systems, Inc. Avaya Communication Manager Guide gatekeeper Call Signalling IP field (Call D etails, Destination Info) ...................................................................................... 58 gatekeeper Call Signalling IP field (Call D etails, Source Info) 57 gatekeeper Cid Sum fiel d (Call Details) .
Index Multi-Tech Systems, Inc. Avaya Communication Manager Guide 77 analog ................................................................................... 38 Input Gain field analog .................................................................
Index 78 Multi-Tech Systems, Inc. Avaya Communication Manager Guide Phone Number/ Exte nsion fi e ld ................................................ 34 Phone Number/Extension (Comm Mgr Params field) & Extension (Station) field FXS ...............
Index Multi-Tech Systems, Inc. Avaya Communication Manager Guide 79 Unregister button, Com m Mg r Parameters screen .................... 34 Unregister endpoints command Gatekeep er ......................................................................
An important point after buying a device Multi-Tech Systems 410 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Multi-Tech Systems 410 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Multi-Tech Systems 410 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Multi-Tech Systems 410 you will learn all the available features of the product, as well as information on its operation. The information that you get Multi-Tech Systems 410 will certainly help you make a decision on the purchase.
If you already are a holder of Multi-Tech Systems 410, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Multi-Tech Systems 410.
However, one of the most important roles played by the user manual is to help in solving problems with Multi-Tech Systems 410. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Multi-Tech Systems 410 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
