Instruction/ maintenance manual of the product M1200 Motion Computing
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M OTION C OMPUTING M1200 AND M1300 T ABLET PC S U SER G UIDE.
Copyright Information Acrobat is a registered trademark of Adobe Systems Incorporated. Microsoft Windows, Windows XP , Windows XP T ablet PC Ed ition, and Windows Journal are either registered trademarks or tra demarks of Microsoft Corporation in the United S t ates and/ or other countries.
Motion Computing M1200 and M13 00 T ablet PC User Guide iii About This User Guide C AUTIONS , W ARNINGS AND N OTICES The following notices are found in this User Guide : W ARNING : T ext set off in this way indicates that failur e to follow directions in the warning could resu lt in bodily harm or loss of life.
Motion Computing M1200 and M1300 T ablet PC User Guide 1 T able of Contents About This User Guide Cautions, Warnings and Notices Menu Items, Buttons, Icons Writing on the Display Ink References to Usi.
Motion Computing M1200 and M1300 T ablet PC User Guide 2 Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Motion M-Series Desktop Stand .
Motion Computing M1200 and M1300 T ablet PC User Guide 3 Learning Pen Gestures to Increa se Efficiency. . . . . . . . 35 Hints for Optimizing Your Display Window . . . . . . . . . . . . . 36 Making Best Use of the Tablet PC Input Panel . . . . . . . .
Motion Computing M1200 and M1300 T ablet PC User Guide 4 Caring for the Motion M-Series Digitizer Pen . . . . . . . . 56 Ordering New Pens . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Traveling With the Tablet PC . . . . . . . . . . . . . .
Chapter 1 Getting St arted with M otion M120 0 and M130 0 T a blet PCs Motion Computing M1200 and M1300 T ablet PC User Guide 5 Chapter 1 Getting S t arted with Motion M1200 and M1300 Ta b l e t P C s.
Chapter 1 Getting St arted with M otion M120 0 and M130 0 T a blet PCs Motion Computing M1200 and M1300 T ablet PC User Guide 6 Both Motion M1200 and M1300 T ablet PCs offer these standard features: •M i c r o s o f t ® W indows ® XP T ablet PC Edition operating system • 12.
Chapter 1 Getting St arted with M otion M120 0 and M130 0 T a blet PCs Motion Computing M1200 and M1300 T ablet PC User Guide 7 P ACKAGE C ONTENT S Both the Motion M1200 or M1300 packages may contain .
Chapter 1 Getting St arted with M otion M120 0 and M130 0 T a blet PCs Motion Computing M1200 and M1300 T ablet PC User Guide 8 S OME H INT S A BOUT W HAT T O D O F IRST Congratulations! By now you should have read the Installation Poster , started your T ablet PC, and initialized W indows XP .
Chapter 1 Getting St arted with M otion M120 0 and M130 0 T a blet PCs Motion Computing M1200 and M1300 T ablet PC User Guide 9 Play Inkball Practice your pen skills on this game found by selecting St art, All Programs, Games, Inkball.
Chapter 1 Getting St arted with M otion M120 0 and M130 0 T a blet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 10 Microsof t Help and Resources Center Page Y ou can find additional information about your T ablet PC and the Microsoft W i ndows XP operating system in the Microsoft Help and Support Center .
Chapter 2 Motion M1200 and M1300 T ablet PC Hardware Motion Computing M1200 and M13 00 T ablet PC User Guide 11 Chapter 2 Motion M1200 and M1300 T ablet PC Hardware This chapter describes the Motion M1200 and M1300 T ablet PCs, their components, LEDs, hardware, and accessories.
Chapter 2 Motion M1200 and M1300 T ablet PC Hardware Motion Computing M1200 and M1 300 T ablet PC User Guide 12 O VERVIEW OF THE D ISPLAY The following diagram shows the LED s, buttons, connectors, and other components on the M1200 and M1300 T ablet PCs.
Chapter 2 Motion M1200 and M1300 T ablet PC Hardware Motion Computing M1200 and M1 300 T ablet PC User Guide 13 T able 2-1 T ablet PC LEDs, Buttons, Connectors, and Other Compon ents Pen holder S tora.
Chapter 2 Motion M1200 and M1300 T ablet PC Hardware Motion Computing M1200 and M1 300 T ablet PC User Guide 14 C HASSIS AN D H ARD T OP Both T ablet PC chassis are construc ted of magnesium alloy , which is lightweight, durable, and easy to ma intain.
Chapter 2 Motion M1200 and M1300 T ablet PC Hardware Motion Computing M1200 and M1 300 T ablet PC User Guide 15 F RONT P ANEL B UTTONS The front panels of both T ablet PCs contain six buttons, described in T able 2-2. Most buttons have both primary and secondary functions.
Chapter 2 Motion M1200 and M1300 T ablet PC Hardware Motion Computing M1200 and M1 300 T ablet PC User Guide 16 T ABLET PC LED S The T ablet PCs contain status LEDs on the front panel (shown in the diagram) and over the battery case on the bottom of the unit.
Chapter 2 Motion M1200 and M1300 T ablet PC Hardware Motion Computing M1200 and M1 300 T ablet PC User Guide 17 Battery Status Gauge A five-LED battery gauge is located on the battery on the bottom of both T ablet PCs. Each LED repr esents about 20% of available power .
Chapter 2 Motion M1200 and M1300 T ablet PC Hardware Motion Computing M1200 and M1 300 T ablet PC User Guide 18 L ABELS Most identification and system labels are located on the back of the T ablet PC. These include serial and model numbers as well as regulatory and approval labels.
Chapter 2 Motion M1200 and M1300 T ablet PC Hardware Motion Computing M1200 and M1 300 T ablet PC User Guide 19 A CCESSORIES Y ou can order the following accessories from the Motion Computing website at www .motioncomputing.com/accessories. NOTE : Y ou can order the Motion M-Series FlexDock, batteries, and Digitizer Pens from Motion Computing.
Chapter 2 Motion M1200 and M1300 T ablet PC Hardware Motion Computing M1200 and M1 300 T ablet PC User Guide 20 Motion M-Series Multi-Unit Battery C har ger The Multi-Unit Battery Char ger provides a quick and convenient way to rech ar ge a 3- or 6-cell battery independent of your T ablet PC.
Chapter 2 Motion M1200 and M1300 T ablet PC Hardware Motion Computing M1200 and M1 300 T ablet PC User Guide 21 Motion M-Series Ha rd T op Cover and Portfolios • The Motion M-Series Hard T op Cover is constructed of molded plastic and is designed to protect the display when the unit is not in use.
Chapter 2 Motion M1200 and M1300 T ablet PC Hardware Motion Computing M1200 and M1 300 T ablet PC User Guide 22 For information about installing th ese Drives, see the documentation packaged with each Optical Disk Drive. For general information about using your Optical Disk Drives, see Chapter 4 of this User Guide .
Chapter 3 Motion M120 0 and M130 0 T a blet PC Software Motion Computing M1200 and M1 300 T ablet PC User Guide 23 Chapter 3 Motion M1200 and M1300 Ta b l e t P C S o f t w a r e Pre-loaded on both Motion Computing T ablet PCs is the W indows XP T a blet PC Edition operating system plus additi onal software applications, drivers, and utilities.
Chapter 3 Motion M120 0 and M130 0 T a blet PC Software Motion Computing M1200 and M1 300 T ablet PC User Guide 24 Use the Recovery CDs when your syst em is completely down and you must completely re-install. This procedure will overwrite everything on your Motion M1200 or M1300.
Chapter 3 Motion M120 0 and M130 0 T a blet PC Software Motion Computing M1200 and M1 300 T ablet PC User Guide 25 M OTION A PPLICATION S OF TWARE Both T ablet PCs contain software applications to enhance your T ablet PC, some available exclusively from Motion Computing.
Chapter 3 Motion M120 0 and M130 0 T a blet PC Software Motion Computing M1200 and M1 300 T ablet PC User Guide 26 T ablet PC Input Panel T o open the T ablet PC Input Panel, tap on the T ablet PC Input Panel icon located next to the Start button. From this window , you can enter hand- written data or input data by soft keyboard or by voice.
Chapter 3 Motion M120 0 and M130 0 T a blet PC Software Motion Computing M1200 and M1 300 T ablet PC User Guide 27 W INDOWS XP T ABLET PC E DITION The Microsoft operating system is a fu lly-functional.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 28 Chapter 4 Using Y our Motion M1200 and M1300 T ablet PCs This chapter describes various proce dures, settings, and functions you can perform with the Motion M1200 and M1300 T ablet PCs.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 29 Windows Initialization Procedure IMPORT A NT : Y ou do NOT need Internet access to initialize Windows.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 30 15.Select Finish. These messages appear: W indows XP Please wait.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 31 applications open or any unsav ed work, you will lose it.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 32 IMPORT A NT : Y ou can put the T ablet PC in either Stand By or Hibernate to swap the battery .
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 33 • Double-tap — Double-tap the Pen on th e display , without pressing the function button on the Pen • Right-click — Press the function but ton on the Pen and tap the Pen on the display (equals a mouse right-c lick).
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 34 don’t inadvertently press it as you wr ite. Pressing the function button while tapping the Pen on the display is like right-clicking with a mouse and will launch pop-up menus.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 35 2. Select the Pen Options tab. 3.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 36 H INT S FOR O PTIMIZING Y OUR D ISPLAY W INDOW T o free work space and enlarge yo.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 37 Pen Extensions are included with associated Motion software orders or are available free on the Microsoft webs ite. • However , other programs will accept text, including Journal, W ordpad, and Notepad.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 38 6. Create the text or simple drawing you want to send as ink. NOTE : T o increase the size of the text and drawings, highlight these on screen, then change the font size.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 39 4. T ap Print. 5. On the Save As screen, type in a name for the document. 6. T ap Save. By default, this save s your document as a W indows Jour- nal template to My Documents/My Notes.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 40 Deleting Screen Rot ations to Speed Up Display Access T o speed up your use of your display , you can set your T ablet to rotate only to the orientations you use most of th e time and skip the others.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 41 7. Select OK. The list of actions should now display the new action for the button you reprogrammed. Y ou can always Reset the button defaults by tapping Reset on the T ablet Buttons window .
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 42 (The blue area on the battery icon shrinks as the battery runs down.) Reading Battery Power from the Battery Gauge T urn the T ablet PC over to view the ba ttery gauge on the back of the T ablet PC.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 43 NOTE : We recommend that you create new power schemes instead of overwriting the default (Motion Comput ing Optimized) so you c an reactivate it l ater .
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 44 2. Open the Dashboard and tap Properties under Power Management. 3. Select the Hibernate tab and make sure Hibernate is Enabled (the default).
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 45 A DDING M EMORY TO I MPROVE S YSTEM P ERFORMANCE AND I NCREASE B ATTERY L IFE Use only Motion M-Series Memory modules obtained from Motion Computing to upgrade the fa ctory-installed memory .
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 46 I NST ALLING O PTICAL D ISK D RIVES For information about installing your Optical Disk Drive, see the documentation packaged with the Drive.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 47 M IRRORING OR E XTENDING Y OUR D ISPLAY FOR A DDITIONA L V IEWING The T ablet PC .
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 48 NOTE: Y ou may also choose to set up this feature through the Intel(R) Extreme Gr.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 49 S ETTING U P A W IRELESS C ONNECTIO N W ireless network access points are available in airports, public businesses, such as coffee shops, as well as in private companies.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 50 1. Open the Control Panel and tap Network Connections. 2. Make sure the Wireless Network Connection is enabled. (If it’ s not, right-click on the connection and tap Enable.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 51 display. Then select Graphics Options, Graphics Properties... 2. Under the Devices tab, tap the dow n-arrows beside Colors and/or Screen Area to change these settings.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 52 Setting the Windows Oper ating System Password Y ou can set up a W indows operating sy stem password through the Control Panel, User Accounts.
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 53 10.If you have finished setting up a pa ssword, tap Exit or press the Esc key on the T ablet PC to exit the PhoenixBIOS Setup Utility .
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 54 6. Leave the space blank next to Enter New Password. 7. T ap Enter . 8. Leave the space blank to Confirm New Password. 9. T ap Enter .
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 55 cloth with a window-type cleaner . Ne ver spray or pour liquids directly onto the display surface itself. Neve r use an abrasive cleaner on the display .
Chapter 4 Using Y o ur Motion M1 200 and M 1300 T ablet PCs Motion Computing M1200 and M1 300 T ablet PC User Guide 56 • Attach the Hard T op or slip the T abl et PC into its portfolio to protect the display . • Protect the Pen by keeping it in the T ablet PC pen holder or portfolio case during travel.
Appendix A Regulatory Compliance Notices Motion Computing M1200 and M1300 T ablet PC User Guide i Appendix A Regulatory Compliance Notices R EGULATORY C OMPLIANC E N OTICES Electromagnetic Interfer en.
Appendix A Regulatory Compliance Notices Motion Computing M1200 and M1300 T ablet PC User Guide ii F EDERAL C OMMUNICA - TIONS C OMMISSION N OTICE Unintentional Emitter per FCC Part 15 The rating label on the Motion M1200 and M1300 T ablet PCs and Motion M-Series FlexDock shows whic h class (A or B) these devices fall into.
Appendix A Regulatory Compliance Notices Motion Computing M1200 and M1300 T ablet PC User Guide iii • Consult the dealer or an experi enced radio/television technician for help The following informa.
Appendix A Regulatory Compliance Notices Motion Computing M1200 and M1300 T ablet PC User Guide iv Internal Modem Motion M1200 and M1300 T ablet PCs have an internal modem that has been tested to comply with FCC S tandards and that complies with FCC Part 68 Reg.
Appendix A Regulatory Compliance Notices Motion Computing M1200 and M1300 T ablet PC User Guide v • EN 55022 — Limits and Methods of Measurement of Radio Interference Characteristics of Informatio.
Appendix A Regulatory Compliance Notices Motion Computing M1200 and M1300 T ablet PC User Guide vi Deutschland: A license is required for outdoor inst allations. Check with reseller for procedure to follow . Anmeldung im Outdoor -Bereich notwendig, aber nicht genehmigungspflichtig.
Appendix B T roubleshooting a nd Support Motion Computing M1200 and M1 300 T ablet PC User Guide vii Appendix B T roubleshooting and Support All Motion Computing T ablet PCs ha ve passed a rigorous series of performance and quality-control test s, but now and then a problem may occur .
Appendix B T roubleshooting a nd Support Motion Computing M1200 and M1 300 T ablet PC User Guide viii PROBLEM CAUSE SOLUTION P OWER (C ONTINUED ) The display goes black while the T ablet PC is still turned on. The T ablet PC system has gone into S tand By after sitting idle for a period of time.
Appendix B T roubleshooting a nd Support Motion Computing M1200 and M1300 T ablet PC User Guide ix The screen is unread able or distorted. Screen resolution and/or color quality are set incorrectly . Reset resolution to 1024 x 768 and color quality to 32-bit by opening the Motion Da shboard, Graphics Properties, then th e Schemes tab.
Appendix B T roubleshooting a nd Support Motion Computing M1200 and M1300 T ablet PC User Guide x PROBLEM CAUSE SOLUTION P EN (C ONTINUED ) The Pen button doesn’t work. I can’t get it to right-click. The right-click option for the Pen button may be deactivated.
Appendix B T roubleshooting a nd Support Motion Computing M1200 and M1300 T ablet PC User Guide xi PROBLEM CAUSE SOLUTION O PERATING S YSTEM I’ve forgotten my BIOS password and can’t access my system. The T ablet PC will let you enter a certa in number of incorrect passwords (five) before it locks the system.
Appendix B T roubleshooting a nd Support Motion Computing M1200 and M1 300 T ablet PC User Guide xii FA Q S How long will the battery stay charged? This can vary according how you’re usi ng the T ablet PC, but a new , fully charged standard Motion M-Series 6-cell battery ca n last 3-4 hours.
Appendix B T roubleshooting a nd Support Motion Computing M1200 and M1 300 T ablet PC User Guide xiii Why doesn’t the T ablet PC or Flex Dock have parallel, serial, or PS2 (mouse) ports? Microsoft T.
Appendix B T roubleshooting a nd Support Motion Computing M1 200 and M1300 T ablet PC User Guide xiv necessary , you will be given an RMA (Return Material Authorization) number , as well as packing a nd shipping instructions. Motion Computing will complete the repair within 48 business hours and return it by two-day air shipment.
Appendix C Safety Motion Computing M1200 and M1300 T ablet PC User Guide xv Appendix C Safety Motion Computing T ablet PCs are designed to optimize safety , minimize strain, and withstand the rigors of porta bility . However, ce rtain precautions should be observed to further reduce the risk of personal injury or damage to the computer .
Appendix C Safety Motion Computing M1 200 and M1300 T ablet PC User Guide xvi • Y ou can use a soft, dry cloth to clean the display . One is supplied with your T ablet PC. Y ou can use a window-type cleaning product on the display , but DO NOT spray it direct ly onto the display .
Appendix C Safety Motion Computing M1 200 and M1300 T ablet PC User Guide xvii • The touch pad on the Motion M-Se ries Keyboard changes the way you use your hands and wrists, so work with it occasionally as a break from the keyboard or mouse.
Appendix C Safety Motion Computing M1 200 and M1300 T ablet PC User Guide xviii • Power Input: Power the Charger only with a Motion M-Series AC Adapter (supplied with both the Batt ery Charger and the T ablet PC) or the Auto/Plane Adapter for the Motion M-Series (purchased separately).
Appendix D Motion M1200 and M1300 S pecifications Motion Computing M1 200 and M1300 T ablet PC User Guide xix Appendix D Motion M1200 and M1300 S pecifications Motion M1200 and M1 300 T ablet PCs CPU .
Appendix D Motion M1200 and M1300 S pecifications Motion Computing M1200 and M1300 T ablet PC User Guide xx Wireless Motion M1200: 802.1 1b via Ty pe-IIIA mini-PCI interface Motion M1300: 802.1 1b dual band Input Device Active digitizer pen (no battery required) with single function button Docking Motion M-Series FlexDock docking stat ion.
Appendix D Motion M1200 and M1300 S pecifications Motion Computing M1 200 and M1300 T ablet PC User Guide xxi Agency Certifications Emissions FCC 15, Class B EN55022 (CISPR22) Class B ICES-003 Class B ETS 300 328 ETS 300 826 IC RSS 210 Immunity EN55024 Safety UL and CUL, UL1950 CSA C22.
Motion Computing M1200 and M1300 T ablet PC User Guide 1 A AC mini-plug 14 AC power adapter 14 wrong 47 Accessories 7, 19 FlexDock 19 Hard Top Cover 21 Keyboard 20 Memory Upgrade Modules 22 Optical Di.
Motion Computing M1200 and M1300 T ablet PC User Guide 2 F Faxing 15 FCC i Features 5, 6 FlexDock 19, 48 Function button. See Pen, function button 34 G Gauge 17 Gestures, Pen 35 Graphics 48, 49 Ground.
Motion Computing M1200 and M1300 T ablet PC User Guide 3 forgotten 53 HDD 52 operating system 52 Password on boot 53 removing 54 PBX 15 PC card PC card slot 13, 22 Pen adjusting properties 35 and mous.
Motion Computing M1200 and M1300 T ablet PC User Guide 4 Sticky Notes 27, 39, 40 System Restore and Recovery CDs 23 T Tablet and Pen Settings 27 Tablet PC Input Panel icon 36 ink 36 send as Ink 36 wri.
An important point after buying a device Motion Computing M1200 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Motion Computing M1200 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Motion Computing M1200 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Motion Computing M1200 you will learn all the available features of the product, as well as information on its operation. The information that you get Motion Computing M1200 will certainly help you make a decision on the purchase.
If you already are a holder of Motion Computing M1200, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Motion Computing M1200.
However, one of the most important roles played by the user manual is to help in solving problems with Motion Computing M1200. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Motion Computing M1200 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
