Instruction/ maintenance manual of the product ML Mitel
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Express Messenger - Front Desk User Guide.
A sk y our Sy stem Administrator to help you complete th is informatio n . W rite down the hotel/motel telephone number and Express Messenger number if it is differe nt.
3 Contents Who is th is Guide is fo r 4 Gettin g St arted 4 About Guest Mailboxes 4 About the Front Desk Mailbox 4 Preparations 5 Setting the Front Desk Mailbox Passcode and Greeting 5 A cessing t he .
4 Who this Guide is for This guide is for a front desk a ttendant in a hotel or motel. It provides instructions on how to use the M itel Express Messenger ™ front desk mailbox features. Getting Started Mitel Express Messenger is an automated v oice mail system for handling telephone calls and taking messages.
5 Preparations Before accessin g the front desk mailbox, you need • The Express M essenger messa ge center nu mber. Your Syste m Admi nistrat or w ill giv e this to y ou; record it a t the be ginn ing o f thi s guide. • The front desk mailbox number.
6 8. Press to a ccept, to re vie w, o r to discard the name and re- record it. 9. Express Messenger prompts y ou for a greeting. Keep it short and professional. Here is a sample greeting: "You have reached the front desk o fTwin Streams Motel ABC Motel.
7 A ccessing the Front Desk Mailbox Menu To access the front desk mailbox menu 1. Lift the handset. 2. Dial the Express Messenger message cente r number. 3. W hen Express Messenger p rompts you for your pa sscode, enter the passcode for the front desk mailbox.
8 Setting the Guest Mailbox Status Checking Guests In When y ou ch eck a gue st in to a room , set the status o f th e guest mailb ox to ” checked in “ . A gue st ma ilbo x tha t is set to ” checked in “ can accept new messages . 1. Dial the Express Messenger message cente r number.
9 Moving a Guest ’ s Mailbox If you move a guest to a ano ther room, you must also move the guest ’ s mailbox greeting and messages. Before you can move the guest ’ s mailbox, • the guest ’ s current mailbox must be set to ” checked in “ • the destination mailbox must be set to ” checked ou t “ .
10 A cce ssing a Guest ’ s Mailbox You can access a g uest ’ s mailbox and • check the guest ’ s messages • set a gree ting for the guest ’ s mailbox • se t a wak e - up c all for th e gu es t. To access a guest ’ s mailbox 1. Dial the Express Messenger messa ge center number.
An important point after buying a device Mitel ML (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Mitel ML yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Mitel ML - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Mitel ML you will learn all the available features of the product, as well as information on its operation. The information that you get Mitel ML will certainly help you make a decision on the purchase.
If you already are a holder of Mitel ML, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Mitel ML.
However, one of the most important roles played by the user manual is to help in solving problems with Mitel ML. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Mitel ML along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
