Instruction/ maintenance manual of the product 8560 Mitel
Go to page of 82
MITEL 8560/8660 Phone User Guide.
.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Mitel 8560/8660 Phone Quick Reference Guide This guide provide s information for frequently used features. For more information about these and other features, refer to the user g uide. For voice mail information, refer to the voice mail user guide for your system.
Mitel ® 8560/8660 Phone User Guide – Issue 14, M ay 2010 Answering Calls Lift the handset, or press (S pe aker) to answer a call while using a headset or to answer a call i n Handsfree Mode. Placing Emergency Calls Dial the emergency numbe r (91 1 U.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page i Notice This guide is rel eased by Mitel Networks Corporation an d provides information nece ssary to use 8560/8660 Phones. The guide contents, which refl ect current Mitel standards , are subject to revision or change without notice.
Page ii Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Import ant Safety Instructions and Precautions Remember the following safety guideli nes when using the phone.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page iii Power Requirement s The IP phone requires any one of the following power supplies: • Inter-T el Power Suppl y Unit, part number 806.1 1 14 or 806.1 1 17 (Europ e), or Mitel Universal Power Supply Unit, part number 828.
Page iv Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Phone Usage This equipment is not for connectio n to the telephone network or public coin phone service.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page v Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the lim its for a Class B digital device, pursuant to Part 15 of the FCC Rules.
.
Content s Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page vii Contents Getting St arted 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Page viii Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Answering and Placing Calls 21 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page ix Using Dynamic E xtension Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Placing Conference Calls . . . . . . . . .
Content s Page x Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Hunt Group s 55 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 5 Logging out of ACD Hunt Groups .
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 1 Getting S t arted Getting Star ted Wel c o m e The instructions in this guide are for using y our 8560 T elep hone or 8660 IP Phone on the Mitel 5000 Communications Platform (CP).
Getting Started Page 2 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 About Y our Phone Y our phone is equipped with a six-line display , a heari ng aid-compatible handset, a Message Indicator lamp, an inte rnal speaker and microphone, and three types of buttons.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 3 Getting S t arted Feature Descriptions The following sections descri be default configurations. Y our phone may be programme d differently . Contact your system administrator fo r more information.
Getting Started Page 4 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Message Indicator Lamp The Message Indicato r lamp flashes or stays lit to indicate call, message, and feature activity . See “Leaving Messages at Other Extensions” on page 49 .
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 5 Getting S t arted Feature Buttons Feature buttons provide quick access to commonly used fe atures. See the following table for descriptions. Button Action (S pecial) Activates features while on active calls.
Getting Started Page 6 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Phone Connectors The phone connecto rs include: • Headset port: Connects to a headset. • Handset port: Connect s to a handset. • 24 V Power port: Connects to a 24VDC external power supply (8660 IP Phones only).
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 7 Getting S t arted 8660 IP Phone Exceptions The 8660 IP phone looks and functions almost i dentically to the 85 60 T elephon e, with the following exceptions: • The 8660 IP Phone has additional ports on the back that are used for Internet and power connections (see pag e 6 ).
Getting Started Page 8 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Headset Instructions When using a headset, press (S peake r) to connect to or disconnect from calls.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 9 Personalizing Y our Phone Personalizing Y our Phone This chapter describes fea tures you can use to personal ize your phone. Adjusting the V iewing Angle Y ou can tilt the phone stand for a be tter view of the buttons and display .
Personalizing Y our Phone Page 10 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Adjusting the Display Contrast Y ou can adjust the disp lay Contrast setting. T o adjust the Contra st setting: 1. While the handset is on-hook, dial 303 . 2.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 1 1 Personalizing Y our Phone Using the Dialp a d Buttons to Enter Characters Y ou can use the dialp ad buttons to en ter text or numbers for features such as Do-Not-Disturb (see pag e 59 ) and S tation S peed Dial (see pa g e 34 ).
Personalizing Y our Phone Page 12 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 The following tables show the dialpad characters for the Canadian French and Mexica n S panish languages. Dialp ad Characte rs — Canadian French Number of Times Dialpad Button is Pressed Button 123456789 10 11 12 13 14 15 1 : - /,.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 13 Personalizing Y our Phone Dialp ad Characters — Japanese (Kat akana) Number of Times Dialpad Button is Pressed Button 1234567 1 AIU.
Personalizing Y our Phone Page 14 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Programmable Buttons For quick access, you can assign feature codes, extensions, spee d-dial numbers, trunks, or other resources to your programmable buttons.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 15 Personalizing Y our Phone Additional Programmable Buttons Y ou can also use the Direct St ation Selection/ Busy Lamp Field (DSS/BLF ) unit to ad d additional programmable button s to your telephone.
Personalizing Y our Phone Page 16 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Default Feature Codes The following table lists default feature codes. 2 If your system administr ator changes any of the default codes, you can record the new code s in the “New Code” column for reference.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 17 Personalizing Y our Phone Do-Not-Distu rb – Cancel 51 371 Do-Not-Distu rb – On/Off 51 372 Do-Not-Disturb – Override 51 373 Dyna.
Personalizing Y our Phone Page 18 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 V iewing Button Assignment s Y ou can vie w programmable button (key) fea ture assignments. T o view button as signment s: 1. With the handset on-hook, dial 396 .
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 19 Personalizing Y our Phone Resetting the Phone to the Default Settings Resetting the phone to the default settings doe s the following: • Returns all volume settings to the default levels.
.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 21 Answering and Placing Calls Answering and Placing Calls The following instructi ons describe how to answer and place in ternal and externa l calls and how to use related features.
Answering and Placing Calls Page 22 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Automatic Call Access Automatic Call Access connects you to incoming internal or external calls when you pick up the handset or press (S peaker).
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 23 Answering and Placing Calls Placing Calls The following instructions descri be how to place calls and related features. Placing Emergency Calls Dial the emergency numbe r (91 1 U.S. or 999/1 12 Europe).
Answering and Placing Calls Page 24 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Off-Hook V oice Announce Off-H ook V oice Announc e 2 allows you to talk to the phone user on his or her handsfree speakerphone, even th ough the us er already has a call in progress on the handset.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 25 Answering and Placing Calls Redialing a Number Y ou can quickly redial the last exte rnal number dialed. Although most phones are programmed to redial the last number dialed, your system administrator can pr ogram your ph one to redial th e last number saved.
Answering and Placing Calls Page 26 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Sp eed Dial Y ou can use speed dial to quickly dial stored phone numbers. S peed-dial numbers are either stored in the system (System S peed Dial), or in your phone (S tation S peed Dial).
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 27 Answering and Placing Calls Deleting St ation Speed-Dial Entries T o delete a St ation Speed-Dial entry: 1. With the handset on-hook, dial 383 . PROGRAM STN SPD (0-9) OR SCROLL appears.
Answering and Placing Calls Page 28 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using the Directory Y ou can use the Directory to find internal or external contacts or find and activate system features.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 29 Answering and Placing Calls T o search for a directory name or feat ure: 1. Dial 307 , and then press one of the following: • 1 for the IC directory . • 2 for the Out side directory .
.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 31 Call Features Call Features The following sections describe call-re lated features. Using Handsfree Mode Y ou can u se Handsfree Mode to activate the speakerphone. T o use Handsf ree Mode: With the handset on-hook, dial 319 .
Call Features Page 32 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Placing Calls On Hold Y ou can place calls on either Individual Ho ld or System Hold. • Individu al Hold : Places an internal or external call on hold at your phone. • System Hold : Places an external call on hold in the system.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 33 Call Features T ransferring Calls Y ou can transfer calls to other extensions or external numbers. Y ou can also transfer conference calls. See “Transferring a Conference” on pag e 38 for more information.
Call Features Page 34 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 V iewing Y our System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) an d the date and time. T o display your user i nformation and the date and time: Press (S p ecial), and then dial 300 .
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 35 Call Features Forwarding Calls Y ou can u se Manual Call Fo rwarding or System Forwarding to forward calls. Manual Call Forwarding Y ou can use Manual Call Forwarding to sen d inco ming calls to another extension or exte rnal number .
Call Features Page 36 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Dynamic Extension Express When you enable Dynamic Extension Express on your phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 37 Call Features When you enable Dynamic Extension Express, your in coming calls are routed as specified by the routing type programmed for you by your syst em administrator . The table below provides descriptions for the defau lt routing types.
Call Features Page 38 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Placing Conference Calls Y ou can place a conference ca ll with up to three inte rnal or external parties, for a total of four parties, including yourself. T o place a conference call: 1.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 39 Call Features Ending a Conference and Placing all Parties on Hold Y ou can end a conference and pla ce all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time.
Call Features Page 40 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Group Listen Y ou can use Group Listen to activate the spea ker while you use the handset or headset to continue speaking. This allows other people to hear the other party on t he call while the other party can only hear you (through the handset microphone).
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 41 Call Features Using Secondary Extension Buttons Y ou can u se programmable buttons as Secondary Extension buttons. 4 Secondary Extension buttons are assigned to other extensions in the system (p rimary extensions).
Call Features Page 42 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Configuration Assist ant If Configuration Assistant is enabled for yo ur system, you can access this voice guided.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 43 Call Features Changing the Dynamic Extension Express Settings T o change the DDE settings us ing Configuration Assistant: 1. Access Configuration Assist ant as described in “Accessing Configuration Assistant” on pag e 42 .
Call Features Page 44 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Changing the Manual Call Forwarding Settings See “Manual Call Forwarding” on page 35 for more information ab out Manual Call Forwarding. T o change the Manual C all Forwar ding setting s using Co nfiguration Assist ant: 1.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 45 Call Features Using Remote Programming If the Configuration Assistant feature is en abled for your system, Mite l recommends that you use Configuration Assistant instead of the Re mote Programming feature described i n this section.
Call Features Page 46 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Changing the DND Settings See “Using Do-Not-Disturb” on pag e 51 for more information abou t using DND. T o turn on DND using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by you r system administrator).
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 47 Call Features Changing Y our St ation Passw ord Y ou can use Remote Programming to change th e S tation password. See page 42 for details on setting up a S tation p assword for your extension.
.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 49 Messages Messages The following sections describe how to use system messaging featur es, including: • Inter -st ation mess ages : Inter-station messages are alert s sent to your phone by other internal parties, notifying you to contact the p arty who left the message.
Messages Page 50 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 V iewing and Responding to Messages When you have waiting messages, the MSG button and Message Indicator lamp are lit.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 51 Messages Using Do-Not-Disturb Y ou can u se Do-Not-Disturb (DND) to stop calls an d pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls.
Messages Page 52 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Reminder Messages Y ou can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder messag e signals you w ith eight short tones and your display shows the message, even if you are on a call.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 53 Messages Paging Other System Users Y ou can place page announcements through phone speakers or external speakers (if applicable). Y our system may use page zon es to prevent announcements from transmitting through every phone in the system.
.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 55 Hunt Group s Hunt Groups Hunt groups are groups of internal partie s (agents) who share a common (hunt grou p) extension number . Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number).
Hunt Group s Page 56 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Logging out of ACD Hunt Group s Y ou can log out of all ACD hunt groups at once or log out of each hunt group one at a time. T o log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD h unt groups.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 57 Hunt Group s Diverting Hunt Group Calls Y ou can tempo rarily divert hunt group ca lls, pr eventing hunt group calls to your extension. T o divert hunt group calls: Dial 324 to divert calls.
Hunt Group s Page 58 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Barge-in While monitoring a hun t group call, you can use Barge-in to join the call . T o monitor an d/or barge in on a call: 1. T o use th e speakerphon e: While on hook, dial 321 .
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 59 T roubleshooting Troubleshooting The following sections can help you solve proble ms that you may be experie ncing with your phone. T roubleshooting to pics include: • Cont act Information : Information about system administrator contacts.
T roubleshooting Page 60 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 T roubleshooting Tip s The following table includes troubleshooting tips for p hone and system features. NOTE Y ou ca n often correct problems that you may be experiencing by re setting the phone to the default settings.
Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 61 T roubleshooting When I try to use the D ynamic Extension Express – Handoff feature ( 388 ), the disp lay shows NO CALL TO HANDOFF .
.
Index Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 63 A Abbreviations 3 About Your Phone 2 Account Codes 29 Account Codes, using 29 ACD Hunt Group Wrap-Up Timer, stopping 56 ACD Hun.
Index Page 64 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 D Default access codes 15 feature codes 16 settings, returning the phone to 19 system access cod es 15 Default Access Codes 15 .
Index Page 65 Mitel ® Model 8560/8660 User Guide – Issue 14, May 2010 K Keymaps changing 19 switching 19 L Language, changing 10 LCD Contrast, changing 10 Logs, call 40 M Manual Call Forwarding 35 .
Index Page 66 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 R Record-A-Call, using 39 Reminder Messages, using 52 Remote Programming 45 change DND settings , using 43, 46 change the passw.
.
Part No. 550.81 13 Issue 14, May 2010 A661/9224A.
An important point after buying a device Mitel 8560 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Mitel 8560 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Mitel 8560 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Mitel 8560 you will learn all the available features of the product, as well as information on its operation. The information that you get Mitel 8560 will certainly help you make a decision on the purchase.
If you already are a holder of Mitel 8560, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Mitel 8560.
However, one of the most important roles played by the user manual is to help in solving problems with Mitel 8560. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Mitel 8560 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
