Instruction/ maintenance manual of the product 8520 Mitel
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MITEL 8520 Telephone User Guide.
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Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 8520 T elephone Quick Reference Guide This guide provide s informatio n for frequently used features. For more information about these and other features, refer to the user g uide. For voice ma il information, refer to the voice mail user guide for your system.
Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Answering Calls Lift the handset, or press (S peaker) to answer a call while using a hea dset or to answer a call i n Handsfree Mode. Placing Emergency Calls Dial the emergency numbe r (91 1 U.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page i Notice This guide is rel eased by Mitel Netwo rks Corporat ion an d provides informati on necessary to use the 8520 T elep hone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice.
Page ii Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Import ant Safety Instructions and Precautions Remember the following safety guideli nes when using the telephone.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page iii Phone Usage This equipment is not for connectio n to the telephone network or public coin phone service.
Page iv Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and fo und to comply with the lim its for a Class B digital device, p ursuant to Part 15 of the FCC Rules.
Content s Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page v Contents Getting St arted 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Page vi Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Answering and Placing Calls 19 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page vii Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Manual Call Forwarding . .
Content s Page viii Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Hunt Group s 51 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1 Logging out of ACD Hunt Groups .
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 1 Getting S t arted Getting Star ted Wel c o me The instructions in this guide are for using the85 20 T ele phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at th e beginning of this guide is an overview of frequently used features.
Getting Started Page 2 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 About Y our T elephone Y our telephone is equipped with a two-line disp lay , a hearing aid-compatible handset, a Message Indicator lamp, an internal speaker and microphon e, and two b asic types of buttons.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 3 Getting S t arted Feature Descriptions The following sections descri be default configurations. Y our telephone may be programmed differently . Contact your system administrator for more information.
Getting Started Page 4 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Message Indicator Lamp The Message Indicato r lamp flashes or stays lit to indicate call, message, and feature activity . See “Using Messages” on page 45 . Message Indicator lamp signals are described in th e following table.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 5 Getting S t arted Feature Buttons Feature buttons provide quick access to commonly used fe atures. See the following table for descriptions. Button Action (S pecial) Activates features wh ile on active calls.
Getting Started Page 6 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Phone Signals The phone has several audio and visual signals to indicate featur e activity . The following are a few helpful tips : • Any buttons that are lit or blinking indicate cal l or feature activity .
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 7 Getting S t arted Headset Instructions When using a headset, press (S peaker) to connect to or disconne ct from calls.
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Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 9 Personalizing Y our Phone Personalizing Y our Phone This chapter describes fea tures you can use to personal ize your teleph one. Adjusting the V iewing Angle Y ou can tilt the telephone stand for a bet ter view of the buttons and display .
Personalizing Y our Phone Page 10 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Adjusting the Display Contrast Y ou can adjust the di sp lay Contrast setting. T o adjust the Contrast setting : 1. While the handset is on-hook, dial 303 . 2.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 1 1 Personalizing Y our Phone Using the Dialp ad Buttons to Enter Characters Y ou can use the dia lpad buttons to en ter text or numbers for features such as Do-Not-Disturb (see pag e 61 ) and S tation S peed Dial (see pa ge 3 6 ).
Personalizing Y our Phone Page 12 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 The following tables show the dialpad characters for the Mexican S panish and Japanese languages. Dialpad Characters — Mexican Sp anish Number of Times Dialpad Button is Pressed Butto n 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 : -/,.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 13 Personalizing Y our Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, spee d-dial numbers, trunks, or other resources to your programmable buttons.
Personalizing Y our Phone Page 14 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Default Access Codes The following are default system access codes. If your syst em uses different codes, record the codes in the “New Code” column for reference.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 15 Personalizing Y our Phone Agent Help – Request 52 375 Answer Ringing Call 19 351 Automatic IC Call Access – On/Of f 19 36 1 Aut.
Personalizing Y our Phone Page 16 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Message – Cancel Le ft Message 46 366 Message – Delete Message 46 368 Message – Leave Message 45 36 .
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 17 Personalizing Y our Phone V iewing Button Assignment s Y ou can view programmab le button (key) feature a ssignments. T o view button assignme nts: 1. With the handset on-hook, dial 396 .
Personalizing Y our Phone Page 18 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Activating Door R elay If the Activate Door Relay feature is enabled , you can unlock a door (i.e., “buzz” it open) through your teleph one. Y ou can en ter the Activa te Door Re lay feature code while idle or whi le on a call.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 19 Answering and Placing Calls Answering and Placing Calls The following instructi ons describe how to answer and place in ternal and external calls and how to use related features.
Answering and Placing Calls Page 20 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Redirecting Calls Y ou can redirect incoming cal ls to other extensions, external numbers, or send a DND message. T o r edirect calls: 1. While a call is ringing, dial 331 .
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 21 Answering and Placing Calls Placing Calls The following instructions descri be how to place calls and related features. Placing Emergency Calls When dialing an emergency nu mber (91 1 U.
Answering and Placing Calls Page 22 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Using Off-Hook V oice Announce T o use Off-Hook V oice Announce 2 : • Do not hang up. After the busy signal stops, you are automatically con nected and may speak.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 23 Answering and Placing Calls Redialing a Number Y ou can quickly redial the last ex ternal number dialed. Although most phones a re programmed to redial the last number dialed, your system administrator can pr ogram your teleph one to redial the last number saved.
Answering and Placing Calls Page 24 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Using Sp eed Dial Y ou can use sp eed dial to q uickly dial stored phon e numbers. S peed-dial numb ers are either stored in the system (System S peed Dial) or in your telephone (St ation Speed Dial).
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 25 Answering and Placing Calls Dialing St ation S peed-Dial Numbe rs T o dial a St ation Speed-Dial number: Do one of the following: • Dial 382 , and then enter the S tation S peed Dial bin ( 0 to 9 ).
Answering and Placing Calls Page 26 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Assigning Speed-Dial Number s to Programmable Buttons Y ou can assi gn S tation or System S peed-Di al numbers to your programmable buttons. T o program a St ation Speed-Dial bu tton: 1.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 27 Answering and Placing Calls Using the Directory Y ou can use the Directory to find internal or external contacts or find and activate system features.
Answering and Placing Calls Page 28 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 T o search for a directory na me or feature : 1. Dial 307 , and then press one of the following: • 1 for the IC directory . • 2 for the Outs ide dire ctory .
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 29 Call Features Call Features The following sections descri be call-related features. Using Handsfree Mode Y ou can use H andsfree Mode to activate th e speakerphone. T o use Handsfree Mode : With the handset on-hook, dial 319 .
Call Features Page 30 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Using Mute Y ou can use Mute to t emporarily turn off your microphone, preventing the other party on the call from hea ring you. T o mute or unmute the microphone: While on a cal l, the MUTE bu tton.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 31 Call Features T ransferring Calls Y ou can transfer calls to other extensions or external numbers. Y ou can also transfer conference calls. See “Transferring a Conference” on pag e 36 for more information.
Call Features Page 32 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 V iewing Y our System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) an d the date and time.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 33 Call Features Forwarding Calls Y ou can use Ma nual Call Forwardin g or System Forwarding to forward calls. Manual Call Forwarding Y ou can use Ma nual Call Forwardin g to send inco ming calls to another extension or exte rnal number .
Call Features Page 34 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Using Dynamic Extension Express When you enable Dynamic Extension Express on your telep hone, your incoming call s are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 35 Call Features When you enable Dynamic Extension Express, your in coming calls are routed as specified by the routing type programmed for you by your syst em administrator . The table below provides descriptions for the defau lt routing types.
Call Features Page 36 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Placing Conference Calls Y ou can place a conference call with up to three inte rnal or external p arties (for a tot al of four parties, including yourself). T o pl ace a conference call: 1.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 37 Call Features Ending a Conference and Placing all Parties on Hold Y ou can end a conference and place all con ference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time.
Call Features Page 38 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Using Call Logging Y our call logs are records of yo ur most recent missed, received , and dialed calls. A maximum of 20 entries are stored in each call lo g. 3 Y ou can use Call Logging to: • V iew recent call activity .
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 39 Call Features Using Configuration Assist ant If Configuration Assistant is enabled for yo ur system, you can access this voice guid.
Call Features Page 40 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Changing the Dynamic Extension Express Settings T o cha nge the DDE settings using Co nfiguration Assistant: 1. Access Configuration Assist ant as described in “Accessing Configuration Assistant” on pag e 39 .
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 41 Call Features Changing the Manual Call Forwarding Settings See “Manual Call Forwarding” on page 33 for more information ab out Manual Call Forwardin g. T o change the Ma nual Call Forwar ding settings usin g Configuration Assist ant: 1.
Call Features Page 42 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Using Remote Programming If the Configuration Assistant feature is en abled for your system, Mite l recommends that you use Configuration Assistant instead of the Re mote Programming feature described i n this section.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 43 Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 47 for more information about using DND. T o turn on DND using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator).
Call Features Page 44 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Changing Y our S tation Password Y ou can use R emote Programming to chang e the station (phone ) password. See page 39 for details on setting up a S tation password for your extension.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 45 Messages Messages The following sections describe how to use system me ssaging features , including: • Inter -station messages : Inter-station messages are alerts sent to your telephone by other internal parties, notifying you to contact the p arty who left the message.
Messages Page 46 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 V iewing and Responding to Messages When you have waiting messages, the MSG button and Message Indicator lamp are lit.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 47 Messages Using Do-Not-Disturb (DND) Y ou can use Do-Not-Disturb (DND) to stop call s an d pages to your extension. When activated, internal calling parties see your selected DND message.
Messages Page 48 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Using Reminder Messages Y ou can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminde r message signals yo u with eight short ton es and your disp lay shows the message, even if you are on a ca ll.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 49 Messages Paging Other System Users Y ou can place page announcements through phone speakers or external speakers (if applicable). Y our system may use page zones to preve nt announcements from transmitting through every phone in the system.
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Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 51 Hunt Group s Hunt Groups Hunt groups are groups of internal partie s (agents) who share a common (hunt grou p) extension number . Calls can either be placed to the hu nt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number).
Hunt Group s Page 52 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Logging out of ACD Hunt Group s Y ou can log out of all ACD hunt groups at once or log out of each hunt g roup one at a time. T o log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD h unt group s.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 53 Hunt Group s Diverting Hunt Group Calls Y ou can temporarily divert hunt group calls, pr eventing h unt group calls to your extension. T o divert hunt group c alls: Dial 324 to divert calls.
Hunt Group s Page 54 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Using Barge-In While monitoring a hun t group call, you can use Barge-In to join the call. T o monitor and/or barge in on a call: 1. T o use the speakerph one: While on hook, dial 321 .
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 55 T roubleshoot ing Troubleshooting The following sections can help you solve proble ms that you may be e xperiencing with your telephone. Troubleshooting topics include: • Cont act Information : Information about system administrator contacts.
T roubleshooting Page 56 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 T roubleshooting T ip s The following table includes troubleshooting tips for p hone and system features. NOTE Y ou can often correct prob lems that you may be experiencing by resettin g the telephone to the default se ttings.
Mitel ® 8520 T elephone User Guide – Issue 14, June 20 10 Page 57 T roubleshoot ing When I try to use the D ynamic Extension Express – Handoff feature ( 388 ), the di splay shows NO CALL TO HANDOFF .
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Index Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Page 59 A Abbreviations 3 About Your Phone 2 About Your Telephone 2 Account Codes, using 28 ACD Hunt Group Wrap-Up Timer, stop ping 52.
Index Page 60 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 D Default access codes 14 feature codes 14 programmable buttons, resetting to 17 settings, returning the phone to 17 system ac.
Index Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 Page 61 I Individual Hold, using 30 Internal Calls, placing 21 Inter-Station Messages, deleting 46 K Keymaps changing 17 switching 17 .
Index Page 62 Mitel ® 8520 T elephone User Guide – Issue 14, June 2010 R Record-A-Call, using 37 Reminder Messages, using 48 Remote Programming 39, 42 change DND settings , using 40 change DND sett.
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Part No. 550.81 12 Issue 14, June 2010 661/922:.
An important point after buying a device Mitel 8520 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Mitel 8520 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Mitel 8520 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Mitel 8520 you will learn all the available features of the product, as well as information on its operation. The information that you get Mitel 8520 will certainly help you make a decision on the purchase.
If you already are a holder of Mitel 8520, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Mitel 8520.
However, one of the most important roles played by the user manual is to help in solving problems with Mitel 8520. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Mitel 8520 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
