Instruction/ maintenance manual of the product 6150 MCC Mitel
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0L WHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Employee Properties window appears. (See Figure 2.) 8QGHU 1D PH WSH.
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0L WHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RFRQILJXUHD JHQWV 2QWKH &R QILJXUDWL RQ ZLQGRZ FOLFNWKH $JHQWV WDE The Agents window appears. (See Figure 4.
7 R F R Q I L J X U H D J H Q W V The Agent Properties window appears.
0L WHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU (GLWLQJ$JH QWV 2QWKH &RQ ILJXUDWLR Q ZLQGRZ FOLFNWKH $J.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Agent Group Properties window appears. ( See Figure 8.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RFRQILJXUHPH PEHUVRID QDJHQWJURXS Y ou can add or remove the agents that compose the agent group w ith the Members button.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Queue Properties window appear s. (See Figure 12.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 6HOHFWWKHTXHXH RXZDQWWRGHOHWH &OL.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Response Message Properties window appear s. (See Figure 15.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU &RQILJXULQJ &&0 8VLQJ,QWHUQHW( [SORUHU .
7 RFRQILJXUH$FFRXQW &RGHV The Add Account Code window appears.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU &KDQJLQJ0&& RSWLRQV There are three types of 6150 MCC options that ca.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7R RSHQ 2X WORR N If you have not yet installed Microsoft Outlook 2000 on the client computer , do so now . NOTE: The user name for the client computer installation is the user ’ s name not prairieFyr e .
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU Figure 24 Microsoft Outlook: 6150 MCC Inbox.
7R Y LHZ WKH 0&& LQER[ ZKHQ The Options window appears.
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7R GLVSO D 0&&VKRUW FXWV Y ou can display 6150 MCC shortcuts with the 6150 MCC S tartup Options.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RPDNH2XWORR NRXUWRSZLQGRZZKH QDQHPDLODUULY HV Y ou can make an incoming e-mail appear as your top window with the 6150 MCC Mail Arrival Options.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RFKDQJHWKH0&&HPDLODUULYDO VRXQGILOH Y ou can change the 6150 MCC e-mail arrival sound file with the 6150 MCC Mail Arrival Options.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU Y ou are now logged on and available to answe r incoming e-mails.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Make Busy Reason (MKB) code now appea rs as Morning Break.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RVHWDQ$F FRXQW&RGH 2QWKH0&& HPDLOZL QGRZFOL FN $FFRXQW& RGHV The 6150 MCC Account Codes window appears.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RWUDQVIHUD QHPDLO Y ou can transfer an e-mail to an agent or to a que ue. 2QWKH0&& HPDLOZL QGRZFOL FN 7U DQ VIH U The 6150 MCC T ransf er window appears.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 9LHZ LQJ HP DLOK LVW RU Y ou can view e-mail history with the 6150 MCC e-mail response window .
7RYLHZ HPDLOKLVWRU No history is currently displayed.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RYLH ZD6SH FLILF(P DLO &OLFN 'L VSOD 6SH FLIL F( PDLO The Message ID box appear s. (See Figure 47.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RYLH ZW KH&XUU HQW(P DLO &OLFN 'L VSOD &XUU HQW (P DLO The e-mail currently in the Message window appears in the Client History window .
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Untitled - Discussion window appears. 8QGHU 6XEMHFW WSHWKHQDP.
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0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 9LHZLQJ0 LQL4 XHXH1RZ6 WDWV Mini Queue Now Stats provides information on the number of available agents, the number of e- mails waiting, and the length of time the oldest e-mail has been waiting.
7R YLHZ WKHUHSRVLWRU The statistics for support@prairiefyre.
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An important point after buying a device Mitel 6150 MCC (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Mitel 6150 MCC yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Mitel 6150 MCC - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Mitel 6150 MCC you will learn all the available features of the product, as well as information on its operation. The information that you get Mitel 6150 MCC will certainly help you make a decision on the purchase.
If you already are a holder of Mitel 6150 MCC, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Mitel 6150 MCC.
However, one of the most important roles played by the user manual is to help in solving problems with Mitel 6150 MCC. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Mitel 6150 MCC along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
