Instruction/ maintenance manual of the product 6110 Mitel
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The Gettin g Sta rted Guide provides a list of st eps that must be perf ormed both p rior and fol lowing the install ation of Mitel Ne tworks ™ 61 10 CCM (Cont act Center Mana gement). Eac h section of t his document referen ces relev ant inform ation in the Mitel Networks 61 10 Contact Center Manage ment Install a ti on Guide .
0LWHO1HWZRUN V&&0*HWWLQJ6WDUWHG*XLGH $IWHURXL QVWDOO&&0 Y ou m ust c o mplete the fo llow in g step s in pr epar at.
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0LWHO1HWZRUN V&&0*HWWLQJ6WDUWHG*XLGH Mitel Net works 61 10 CCM perm issions are based on da tabase te ams and group s. When you config ure the Y ourSite Database, y ou must create agent IDs a nd associ ate the a gents to emp loyees and to agent grou ps.
%HJLQQL QJWRXVH &&0 Complete the foll owing steps to begin usi ng Mitel Netwo rks 61 10 CCM: 6HWXSWKHFOLHQWFRPSXWHUWR.
0LWHO1HWZRUN V&&0*HWWLQJ6WDUWHG*XLGH &&0(QWHUSUL VH1RGH 61 10 CCM Enterp r is e Node ( CEN) is an add-on appli ca ti on th at provide s mult i-site cal l ce nte r ca pabi l it ie s for a si ngle-ser ver configur ation.
An important point after buying a device Mitel 6110 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Mitel 6110 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Mitel 6110 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Mitel 6110 you will learn all the available features of the product, as well as information on its operation. The information that you get Mitel 6110 will certainly help you make a decision on the purchase.
If you already are a holder of Mitel 6110, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Mitel 6110.
However, one of the most important roles played by the user manual is to help in solving problems with Mitel 6110. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Mitel 6110 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
