Instruction/ maintenance manual of the product 5550 Mitel
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USER GUIDE.
Noti ce to Can adian C ustom ers Th is Clas s B d igi t al a pparat u s co mpli es w i th C an adia n st and ar d ICES-003. Noti ce to U.S. Cu stom ers Th is equ ipm ent h as be en te st ed an d f ou nd t o c ompl y wit h t he limits for a Cla ss B digital d evice, p ursuant to Par t 15 of th e FCC Rules .
Noti ces Th ese n oti ces appe ar on th e produ ct and in th e techn ica l documentatio n: WARNING Warning indi ca t es a pote ntially hazardou s situation which, if not avoided, could result i n death or se r io u s in ju ry .
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Contents ♦ i Content s Gettin g Starte d ................................................................................ 3 Introduction ........................................................................................................ 4 Console Compon e nts .
ii ♦ Content s Clear All Featur es .............................................................................................. 30 Data Calls .........................................................................................................
Contents ♦ iii Refe rence ....................................................................................... 5 5 Alarms ............................................................................................................... 56 Alarm type s .
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Getting S t arted.
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Gett ing St arted ♦ 3 Getting S t arted Content s Introduction ................................................................................................................... ... 4 Console Compon e nts ...........................................
4 ♦ Gettin g Star ted Introduction The M ite l Ne tworks 5 550 I P Conso le is an atte nda nt c ons ole and admi nis trati on appl ica tion fo r the Mite l N etwor ks 3300 In tegra ted Commun ications Pla tform (I CP). It features a sp ecialized keypad an d an intuitive user in terface for smoot h, efficient call ha ndling.
Gett ing St arted ♦ 5 Console Screen The 5550 IP Console scr e en is divided into fi ve ar e as: • The Console Status area shows you at a glance what state t he console and the syste m are in — for example whet her the console r inger is on or of f and wheth e r t he system is in Day or Night Service.
6 ♦ Gettin g Star ted Console Key pad Th e console keypad is u sed for dialin g, call p rocessi ng and accessing 3300 ICP features. You can adjust the s lope of the keypad and de tach (or attach ) it from the handset cradle.
Gett ing St arted ♦ 7 Softkeys (F1 – F12) Th e softk eys ar e the F1 t o F12 k eys on you r c omputer keyb oard. You u se them t o enter comman ds sh own in th e softk ey are a on the s c reen.
8 ♦ Gettin g Star ted S t arting and Closing the Mitel Net w orks 555 0 IP Co nsole The 5550 IP Console starts with t he ope rat or status set to “ Oper ato r Absent . ” To b egin r ecei ving ca lls, y ou mu st chan ge the statu s to “ Op erator Pr esent .
Gett ing St arted ♦ 9 A d justing the Console Th e consol e is d esigned wit h yo ur comf ort i n min d. Y ou can make ad just ment s to the r inger, the l an gua ge of t ext on the scre en, t he angl e of th e keyp ad, whet her you want to hand le cal ls usin g a hand set or he adset and more .
10 ♦ Gettin g Star ted Handset /Headset Th e con sole k eypad provid es jac ks for co nnecti ng a ha nd set an d a headset. O ne ja ck is lab e led for hea dset use only, the other for either hand set or h eadset use. B oth jack s can b e in u se at th e same t ime bu t wh en the y are, th e dua l-us e jack is used for listening onl y .
Call Handling Basics.
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Call Handlin g Basics ♦ 13 Call Handling Basics Content s Answering Ca lls .............................................................................................................. 14 Dialing T e lephon e Numbers ...............................
14 ♦ Call Handlin g Basics A n sw ering Calls When a new call a rrives a t the consol e the be ll rings ( if it is turne d on) an d a c all w aiting i con ( ) ap pe ar s abov e t h e sof tkey a ss o ciat ed with the call.
Call Handlin g Basics ♦ 15 In th e ex ample a bove, n ot e that on e intern al [Dial 0] cal l is waiting and tw o external call s are waiting. I f you: • pr ess An s wer , you will be connected to.
16 ♦ Call Handlin g Basics Dialing T elephone Numbers You c an d ial an int ernal ext ension number or th e numb er of a tele phone o utsid e th e syst em. Eith er th e So u rce or Desti nation area s must b e clear . To call an extension 1. Dial the exten sion num ber fro m the c onsol e keyp ad.
Call Handlin g Basics ♦ 17 Other ways of di aling You can u s e the f ollowing alt ernate ways o f dialing a t e lephon e number: Last Number Redial – i n ste ad of red ialing t he n umber of the la st outsi de cal l yo u pl aced, l et th e syst em do i t for you by dialin g the Last Nu mber R edial code ( ____ __ ).
18 ♦ Call Handlin g Basics Extending (T ransferring) Calls You c an tr an sfer a call t o an ext ensi on or an outsid e numb er. To transfer a call 1. Dial the de st in at ion numb er. The caller i s automatic ally placed on Consultation Ho ld while you compl ete th e tran sfer .
Call Handlin g Basics ♦ 19 Transferri ng a call to an outside number You c an requ est a m eter pu lse coun t for t he cal l fro m the teleph one compan y operat or. Upon completi on of th e call, t he consol e will ring. When y ou answ er, t he met er pul se co unt will displ ay on th e con sol e scr een.
20 ♦ Call Handlin g Basics Holding and Retriev ing Calls You c an pla ce up to six caller s on h ol d wh il e you ch eck f or infor mat ion or pa ge the person t h at th e call er is requ estin g. To place a call on hold • Pr ess Hold . Informat ion about the cal l appear s in t he Calls On H old area.
Call Handlin g Basics ♦ 21 Conference Ca lls Up to eight parties (i nc ludin g yourself) ma y be conn ec ted to form a conf erenc e call . To set u p a con fe r en ce call • Wit h the two p artie s con nect ed t o the cons ole — on e in th e Source area and the ot her in the Destin a tion area — press [Conferenc e] .
22 ♦ Call Handlin g Basics A nsw ering Recal ls If an external call trans ferred f rom the con sole t o an e xtensio n is not answered within a c ertain tim e, the call r e turns to the console a s a r ecall. T he call waiting icon ( ) appear s above t h e [Recall ] so ftke y .
Advanced Features.
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Advanced Features ♦ 25 Advanced Features Content s Account Codes ................................................................................................................ 27 Bulletin Board......................................................
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Advanced Features ♦ 27 A cco unt Codes An Ac count C ode i s a type of passw ord for th e system. You ma y need to enter an ac count co de to a ccess certai n f eatures or to record a c all on th e SMDR lo g for billing or accou nting purpo ses. To enter an Acco unt Code 1.
28 ♦ Advanced Feat ures Call A nswering Priority Th e c on so le i s u suall y s et u p t o an sw er in c o min g calls on a ‘ first- come , f ir st- ser v ed ’ bas is. W h en you p re s s the An swe r key wi th multipl e cal ls w ait in g, the call t hat has be en w aiting lo nge st wil l b e answ er ed fi r st .
Advanced Features ♦ 29 Call Park Provi ded th e app ro priat e acc ess cod e is pro gramme d int o the syst em, thi s featur e allow s an ext ension u ser to retrie ve a call that you put on h old, .
30 ♦ Advanced Feat ures Call W a iting Threshold To r educe cal l-w ait ing time s, your sy stem m ay be p rogra mmed t o pres ent in comin g call s to oth er consol es or an sw ering po sitio ns.
Advanced Features ♦ 31 Dat a Calls You m ay be ask ed to connect an outsi de ca ller t o a dat a connection f or dat a communi c ations . To conn ect a ca lle r to a mod em 1. Advi se call er t o swit ch loc al m odem t o “ Data ” wh en th ey hear the hi gh-pit ched m odem to ne.
32 ♦ Advanced Feat ures Day and Night Serv ice Off ice t eleph one syst ems ar e t ypi cal ly p la ced i n Ni ght S ervi ce after re gular ho urs , or wh enever th e last av ailable consol e is left unattended. Calls t hen rin g altern at e answ ering p oint s — eith er de sign ated extension s, or a ni g ht bell.
Advanced Features ♦ 33 Do Not Disturb (Extensions) Extension us e rs usua lly s e t and c a ncel Do N ot Disturb (DND ) on their own phones but you may b e asked to do it for them. When set, D ND pr events calls from r ingin g the e xtensi on. To s et up D o N ot Dis t urb on beh al f o f a n ex te ns io n us er 1.
34 ♦ Advanced Feat ures Emergency Calls Th is featur e rai s es a n alarm at the conso le wh en an exte nsion user p lace s an emer gency call and ident ifi es the extens ion th at plac ed th e call .
Advanced Features ♦ 35 Feature A ccess Codes To use th e Recove r and Voi c ema i l keys on the con sol e key p ad, your consol e must b e progr amm ed with th e corre ct acc ess cod es. To p rog ram t he Re cov er a nd Voi cem ail ac cess codes 1. Choo se Optio ns on the Tools men u.
36 ♦ Advanced Feat ures Messag e W aiting You can set (act ivate) a m essage waiting ind icator on an ext ension , t o notify t h e user that y ou hav e a mess age f or him or her. You can al s o ch e ck whet he r a n extensi on has a m e ssage waiting and c lear th e message waitin g indicat ion.
Advanced Features ♦ 37 Operator A bsent/Pres ent S t atus You c an chan ge the Op erat or stat us t o Ab sent wh en you p lan to be away fr om your desk an d do not w ant calls sent to y our console. Al l ne w and waiting c alls will rin g another de s tin ation de termi ned by sys tem pro gram ming .
38 ♦ Advanced Feat ures Paging If your syste m has p aging equipm ent, you can use it t o make announ cemen ts t o one or more ar eas or “ z on es. ” Use th e Pagin g Zon es t ab le i n th e Refer ence s ection t o re cord th e locati on of th e paging z ones.
Advanced Features ♦ 39 Phone Book Use th e Phon e Book to search your s ystem ’ s t eleph on e di rect ory for p eop le and ex tens ions. Y ou can se arch by ente ring a person ’ s name, an exten sion num ber, a de partment, or a l ocation.
40 ♦ Advanced Feat ures Scratch Pad The Scrat ch Pad is your own persona l phone director y and Sp ee d Dial l ist. U se it to sa ve te lephon e num ber s for fa st er di aling or to store t he n ames and nu mber s of cal lers f or futu re ref erence.
Advanced Features ♦ 41 T runk Group S t atus Display Tr unk Gr oup Status Di splay is an option al featur e that lets y ou monitor tr affic on t he syste m. Durin g peak tra ffic periods, s ome user s could experi ence pr oblem s makin g extern al call s and m ay contact you t o find out wh y .
42 ♦ Advanced Feat ures Sy stem Sp eed Call Frequ ently d ia led tel eph one numb ers ma y be sav ed for y ou and other ext ension user s for sp eed di aling. U se th e table p r ovi ded in the R efer ence s ection t o re cord th e S yste m S peed C all numb ers yo u will mo st lik el y ne ed .
Hotel/Motel Features.
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Hotel/Mot el F eatures ♦ 45 Hotel/Motel Features Content s Displaying an d Changing Room Information .................................................................... 46 Searching for R ooms .......................................................
46 ♦ Hotel/ Mot el Features Displa ying and Changing Room Information Room infor matio n in cludes guest n ame, ro om occup ancy an d cond ition statu s (V acant, C lean, Out of S ervice, etc.), outgoin g call ch arge s an d re strict ions, a nd th e st atus of mess age wait ing, wake-up call, a nd other gue s t servi ces.
Hotel/Mot el F eatures ♦ 47 After d isplayi ng the room inform ation, you can ... • Enter or change the name of the guest and the company or group he or she is aff iliated with. T he guest ’ s nam e can hav e a maximu m of 20 char acters. • Chec k the guest in or out (se e page 48).
48 ♦ Hotel/ Mot el Features 4. To view in form ation for a r oom in the lis t, cli ck to s elect it and th en pr ess [Select ] . Use th e arrow keys o r the Page U p and Page D own keys to scr ol l thr ough th e rooms .
Hotel/Mot el F eatures ♦ 49 To set, cha nge, o r can cel a wak e-up ti me while viewing t he guest room ’ s inf ormation 1. For ea ch wake- up call that yo u wan t to set up, spec ify t he frequ ency (onc e or dail y) and m ethod ( automati cally by the syste m or pers onally b y a hotel employee ) of deliv ery.
50 ♦ Hotel/ Mot el Features Blocking Room-to-Room Calls Call Blo cking st ops gue sts from placing c alls to ot her room s. You can con trol w hen Clo ck Bloc king t ak es eff ect and the r ooms affected by it. To control whether Call Blocking affects a room 1.
Hotel/Mot el F eatures ♦ 51 Clearing th e M essage R egist er Th e mess age regi st er i s a recor d of th e nu mber and c ost of al l ext ernal calls p laced from a gue st roo m telep hone. T he sy stem uses m eter puls es re ceive d fro m the local t elepho ne co mpa ny t o calcu lat e cost s.
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Reference.
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Reference ♦ 55 Reference Content s Alarms ......................................................................................................................... ... 56 Greetings ....................................................................
56 ♦ Refe renc e A l arms Your tel eph on e syst em us es auto mati c monitor ing a nd f ault diag no sis t o check th e syst em f or f aults. An a lar m st atu s ap p e ar in g i n t h e up per- r ig ht c orn er of th e scr e en notif ies yo u w h en a f au lt occu r s .
Reference ♦ 57 Rerouted Calls Som e us ers may deci de to r erout e th eir call s to you r console, or the s ystem ma y be pro gramme d to r erout e c ertain t ypes of calls or all calls made at gi ven ti mes t o your consol e.
58 ♦ Refe renc e Class of R estrict ion Each extens ion and tr unk in th e syst em i s as signed a Cl ass of Restr iction . A s its n ame im plies, a Class of Restr icti on (COR ) may restr ict an extens ion ( or a trun k) fro m acces sin g an exter nal route at a g iven time.
Reference ♦ 59 Feature A ccess Codes FEATURE CODE Account Code Access - Ve rifi able ___ ______ _____ __ ___ ___ _____ _ - Non -Ve rifiab le ___ ______ _____ _____ _____ ___ _ As so cia ted Da talin.
60 ♦ Refe renc e Glossary Account Code A co de you di al to a ccess cert ain sy stem fe ature s; to apply your Clas s of Ser vic e (CO S) at a diff er ent exte n s ion; or to as so ciat e a caller with a n SMDR r e cord for accounting purpo ses.
Reference ♦ 61 Line A tele phone communi cation s chann el betw een switch ing cen ter s or the C e ntral O ffic e and t he 330 0 ICP. Night Answ er Poi nt(s) An ext ension user c an answ er incoming call s rin ging t he N ight Answ er P oint b y di ali ng th e TAFA S code.
62 ♦ Refe renc e Hunt Group s Diali ng a H unt Gr ou p Pil ot Num ber either from th e key pad or thr ough t h e Ph on e Bo ok featur e, con n ect s you to the f irst availab le ext ension in that area.
Reference ♦ 63 Sy stem Sp eed Call List Name Number.
64 ♦ Refe renc e Sy stem Messages Th ese me ss ag es app ear in the vari ou s are as of your scr een . Absent Feat ure Disal low ed f or Last Attendant . Se lec t Nigh t Servic e As the last or only attendant in th e group, you cannot place y our consol e int o absent mode.
Reference ♦ 65 Canceling Do Not Dist ur b for All Stati ons Yo ur requ est i s in p rogress . Canceling For w ardi ng for All St ations Yo ur requ est i s in p rogress . Cannot Act i vate Feat ur e if a Party i n DESTINATION Release p arty in DEST and tr y again.
66 ♦ Refe renc e Guest Ser vi ce Part of th e Hotel/Mot el Featur e pack age. This pr ompt appear s in sever al att endant mode operat ion s. P res sing it place s th e consol e in Gu est Ser vice mo de im mediat ely. Headset or handset r equired f or at tendant oper ati on Plug in your he a dset or handset.
Reference ♦ 67 Must CANCEL before dial ing Pres s Cancel on th e con sole k eypad, and th e try dia ling again. Must Press Ret rieve Key then 1 - 6 or * to Retrieve Held Call. Req uest I gnored. Try again, but dial the posit io n n umber of he ld c a ll (1-6), or dial * (to retriev e the longe st held cal l).
68 ♦ Refe renc e Seiz ed Confi rmat ion me ssag e when y ou ac cess a trunk. Select Pagi ng Zone Enter the nu mber of the z one whi ch you w ish t o acces s by the Pager. Select ed Oper ati on Not Being Acknowl edged. Request is Abandone d Th e tele phone system i s not proc essin g you r req uest.
Reference ♦ 69 Unable to Set up or Add to Conf er ence Either: • ther e is a restr ictio n in you r C OS/C OR p re venting you fr om settin g up a conf eren ce; • you h ave re ached t he maximu .
70 ♦ Refe renc e T e lephone Director y Name Number T runk Numbers Use th i s ta ble to r ecor d t he trun k numb er s your s ystem uses. Contact your c o mmunications dep artment for more informatio n about the trunk numbers.
Index ♦ 71 Index A Abs ent, O perator status , 38 Ac cess Codes , prog ramm ing, 35 Account Codes, 27 Answ er call s, 14 Answ er key , 14 Answ erin g pri ority, changin g, 28 Ap pl ic at ion are a, .
72 ♦ Index G Guest room Find room s, 47 Guest Room Condition status , c hang e , 48 Displ ay/ chang e room inf ormati on, 46 Occup any statu s, chan g e, 48 Guest Room s Call Blocki ng, 50 Call Rest.
Index ♦ 73 Start console, 8 Statu s area , 5 Status Di s play, T runk Grou p, 41 Syst em Me ss ag es , 64 Syst em Speed C all, 4 2 Syst em Spe ed C all List , 6 3 T Tel epho ne Dir ectory, 7 0 Telep hon e numb ers, dialing, 16 Time, settin g , 10 Tone Signalin g, 42 Traffic Mo nito rin g .
An important point after buying a device Mitel 5550 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Mitel 5550 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Mitel 5550 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Mitel 5550 you will learn all the available features of the product, as well as information on its operation. The information that you get Mitel 5550 will certainly help you make a decision on the purchase.
If you already are a holder of Mitel 5550, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Mitel 5550.
However, one of the most important roles played by the user manual is to help in solving problems with Mitel 5550. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Mitel 5550 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
