Instruction/ maintenance manual of the product 5212 Mitel
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USER GUIDE.
PN 58009805, Rev A 3300 ICP 6.1.
-i- Contents ABOUT YOUR PHONE 1 Elements of Your Phone 4 Selecting Menu Options 7 About Feature Access Codes 7 For Users on Resilie nt 3300 ICP Systems 8 TIPS FOR YOUR COMFORT AND SAFETY 8 Don't .
-ii- MAKING AND ANSWERING CALLS 13 Make a call 13 Answer a call 13 Emergency Calls 1 4 Phonebook (5224 IP Phone only) 1 5 Redial 1 5 Redial - Saved Number 1 5 Speed Call Keys 1 6 Speed Call - Personal.
-iii- USING ADVANCED FEATURES 3 0 Account Codes 3 0 Call Park 3 0 Call Pickup 3 1 Campon 3 1 Do Not Disturb 3 1 Direct Paging 3 2 Direct Paging - Handsfree Answerback Enabled 3 3 Direct Paging - Hands.
-1- ABOUT YOUR PHONE The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network.
-2- The 5212 IP Phone.
-3- The 5224 IP Phone.
-4- Elements of Your Phone Feature Function 1 Display Provides a two–line, 20–character li quid crysta l display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifyin g callers.
-5- Feature Function 5 Fixed Function Keys Give you access to the follow ing ph one functions: z (SUPERKEY) : provides access to menus for your phone's additional features. Note : When navi g atin g throu g h Superkey menu options, press (CANCEL) or (SUPERKEY) to back up one menu level.
-6- IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with Feature Co ntrol Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–disconnect plug restores han ds et oper ation.
-7- Selecting Menu Options Because the 5224 IP Phone offers soft keys, feature availability and menu options for the 5212 and 5224 IP Phones may differ. To select menu items on the display: 1. On a 5224 IP Phone, press the softkeys. 2. On a 5212 IP Phone, pr ess *, 0 and # on the ke ypad.
-8- For Users on Resilient 3300 ICP Systems If durin g a call, you hear two beeps repeated every 20 second s it means that your phone is switching to a second ary 3300 ICP system. The call continues but some of the keys and features o n your pho ne function differently.
-9- Protect your hearing Your phone has a control for ad j ustin g the volume of the handset receiver or headset. Because continuous expos ure to loud sounds can contr ibute to hearing loss, keep the volu me at a moderate level.
-10- CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: z Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. Press ( SUPERKEY ). . 2. Press # or the No sof t key until "Ringer Adjust?" appears.
-11- Speaker Volume Control To adjust the Speaker Volume when making an on–hook call or when listening to background music: z Press ( UP ) or ( DOWN ). Display Contrast Control To adjust the Display Contrast while your set is idle: z Press ( UP ) or ( DOWN ).
-12- Feature Keys You can use ( SUPERKEY ) on your phone to program the persona keys as feature keys. To program some featur es to a personal key, you mu st dial a feature access code. A list of access codes is provided elsewh ere in this g uide . To display information abou t a key: 1.
-13- Language Change To change the display language: 1. Press ( SUPERKEY ). 2. Press # or the No sof t key until "Lan guage?" appears. 3. Press * or the Yes sof t key. 4. Press * or the Change soft key. 5. Press # or the No sof t key until the des ired language appears.
-1 4 - EMERGENCY CALLS To make an Emergency Call : 1. Lift the handset. 2. Dial your Local Emergency Nu mber (911)..
-1 5 - Phonebook (5224 IP Phone only) To use Phonebook: : z Press (SUPERKEY) . Press the Yes softkey when "Phonebook?" appears. z Enter the name of the desi red party, as follows: For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display.
-1 6 - Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset.
-1 7 - Speed Call – Personal (must be setup by Telcom) To dial a stored person al Speed Call number: 1. Lift the handset. 2. Dial * 33 . 3. Enter an index number between 00 and 09 . To store a personal Speed Call number: 1. Lift the handset. 2. Dial * 32 .
-1 8 - Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must pro g ram Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called pa rty answers.
- 19 - Auto–Answer To enable or disable Auto–Answer: z Press the Auto–Answer feature key. To enable or disable Auto-Ans wer on a 5224 IP Phone only: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: To enable Auto-Answer, press the TurnOn softkey.
-2 0 - CALL HANDLING Hold To place a call on Hold: z Press ( HOLD ). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at anot her phone, do one of the followin g: z Press the flashing li ne key.
-2 1 - Transfer To Transfer an active call: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. Do one of the following: To complete the Tr ansfer, hang up. To announce the Tr ansfer , wait for an answe r , consult, and han g up.
-2 2 - Add Held (5224 IP Phone only) To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an exis ting conversation or conference: 1. Press the AddHeld softkey.
-2 3 - Call Forward Call Forward lets you redirect incoming calls to an alternate number.You can select one of the followi ng forwarding options: z Always redirects all in co mi ng calls regardless of the state of your telephone. z B–Int redirects internal calls wh en your telephone is busy.
-2 4 - To turn Call Forward on and off (once it has been programmed): 1. Press ( SUPERKEY ). 2. Press # or the No sof t key until "Call Fo rwarding?" appears. 3. Press * or the Yes sof tkey . 4. Press # or the Next softkey until the type of Call Forward appears.
-2 5 - Call Forward – Remote (I'm Here) To forward calls from a remote st ation to your current location: 1. Press ( SUPERKEY ). 2. Press # or the No sof t key until "Call Fo rwarding?" appears. 3. Press * or the Yes sof t key. 4. Press # or the Next softkey until "I Am Here" appears.
-2 6 - Call Forward – End Chaining To ensure that calls do not get fo rwarded again by the destination number: 1. Lift the handset. 2. Dial *63 . 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial #6 3 .
-2 7 - Messaging – Advisory Advisory Messaging enables you to sele ct a notice that appears on your phone display to inform people visiti ng your desk of your whereabouts. Select from a variety of advisory me ssages, including "On vacation", "In a meeting", or "Out to Lunch".
-2 8 - Messaging – Callback To leave a Callback Message when yo u hear busy or ringback tone: z Press ( MESSAGE ) , which will activate message wait light on remote phone. O r, on a 5224 IP Phone only, press the Callback softkey , which will activate an auto callback, no visual indication on remote phone.
- 29 - Cancel Callback - Set By Callback Softkey To cancel a Callback: 1. Lift the handset. 2. Dial # 85 . 3. Dial the number of the called station. 4. Hang up. Cancel All Callbacks - Set By Callback Softkey To cancel all Callbacks: 1. Lift the handset.
-3 0 - USING ADVANCED FEATURES Account Codes To use Account Codes: 1. Lift the handset and dial 2 . 2. Dial the Account Code digits. 3. Press # . To enter an Account Code during a call on a 5212 IP Phone: 1. Press ( TRANS/CONF ). 2. Dial 2 . 3. Dial the Account Code digits.
-3 1 - Call Pickup To answer a call that is ringing at another phone in your Pickup Group: (Group must be set up by Telcom) 1. Lift the handset. 2. Press the Pickup feature key or the Pi ckup softkey , or dial *71 . To answer a call that is ringing at a station not in your Pickup Group: 1.
-3 2 - Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Ho ok Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.
-3 3 - Direct Paging – Handsfree Answerback Enabled When you receive a Direct Page, Ha ndsfree Answerback automatically establishes a Handsfree ca ll on your phone after a single burs t of tone. To turn Handsfree Answerback on: z When your phone is idle, press (MUTE) once.
-3 4 - To answer a call using Handsfree Answerback: To end a Handsfree Answerback call: z Press either ( SPEAKER ) or ( CANCEL ). Note : When the Handsfree Direct Pa ge call ends, the MUTE key light returns to the state it was in before the call was established.
-3 5 - Direct Paging – Handsfree Answerback Disabled To turn Hand sfree Answerback off, see "Direct Paging – Hand sfr ee Answerback Enabled" el sewhere in this guide. When Handsf r ee Answerback is d isabl ed on your phone and you receive a Direct Page, the Direct Page is in dicated by a single burst of tone.
-3 6 - To end a Direct Page call, do one of the following: z Hang up the handset to end a handset c all. z Press ( SPEAKER ) to end a Handsfree call. z Press ( CANCEL ). Note: When the Handsfree Direct Page call ends, the (MUTE) key light returns to the state it was in before the call was established.
-3 7 - Headset Operation To enable Headset Operation: z Press the Headset feature key. To answer a call (when Auto Answer is disabled): z Press the flashing li ne key. To hang up: z Press ( CANCEL ). To mute your headset microphone: z Press the (MUTE) key.
-3 8 - Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets wi th Feature Control Switch must be installed in the dedicated head set jack on the ba ck of the phone.
- 39 - Music To turn Music on and off on a 5212 IP Phone when the phone is idle: z Press the Music feature key. To turn Music on and off on a 5224 IP Phone when the phone is idle: 1. Press the ( SUPERKEY ). 2. Press the No softkey un til "Music?" appears.
-4 0 - Group Paging / Meet Me Answer (must be set up by Telcom) Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group.
-4 1 - Hot Desking (must be set up by Telcom) Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simp ly log in at the phone using your assigned Hot.
-4 2 - To log out of Hot Desking 5224 IP Ph one (the phone must be idle): 1. Press the HotDesk soft key. 2. Press the Logout softkey. 3. Press the Confirm softkey.
-4 3 - Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, Telcom can identify the so urce of the call and prov ide this info rmation to appropriate personnel or authorities. CAUTION: Tagging a non–malicious ca ll may result in fines or other penaltie s.
-4 4 - Call History Call Histor y keeps track of th e n ames (if available) and telephone numbers of missed calls, answered incoming ex ternal calls, an d outgoing ex ternal calls. To display the call history, and view call detail: 1. Press the Call History feature key.
-4 5 - To return a call: 1. Display the call you want to return. 2. Do one of the following: If the call is internal, and th e caller name is known, press * or the Call sofkkey.
-4 6 - Release Release lets you disc onnec t from an attempted Call T ransf er or Conference Call without han g in g up the handset. Release is useful when you encounter a busy or unavailable party. To release from an attempted transfer or conference call: z Press the Release fe ature key or the Release softkey.
- 47 - FEATURE ACCESS CODES Save Last Number #22 Repeat Last Number Saved * 22 Personal Speedcall - Invoke * 33 Personal Speed Call - Upper Range Index Number 09 Personal Speedcall - Store * 32 Call H.
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An important point after buying a device Mitel 5212 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Mitel 5212 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Mitel 5212 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Mitel 5212 you will learn all the available features of the product, as well as information on its operation. The information that you get Mitel 5212 will certainly help you make a decision on the purchase.
If you already are a holder of Mitel 5212, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Mitel 5212.
However, one of the most important roles played by the user manual is to help in solving problems with Mitel 5212. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Mitel 5212 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
