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5000 MITEL Enterprise ® Messaging and Basic V oice Mail Administrator Guide.
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Mitel ® 5000 Enterprise ® Messaging and Basic V oice Mail Administra tor Guide – Issue 3.1, December 2008 Enterprise ® Messaging and Basic V oice Mail Administrator Quick Reference Guide This guide provide s information for frequently used voice mail administration featu res.
Mitel ® 5000 Enterprise ® Messaging and Basic V oice Mail Administ rator Guide – Issue 3.1, December 2008 Administrator Account V oice Mail Flowchart ADMINISTRA TOR MAILBOX MENU “Broadcast Messa.
Issue 3. 1 , December 2008 Mitel 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide Part Number 580.8009.
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Notice This document is released by Mitel Networks Corporation a s a guide for voice mail administrators. It provides information necessary to properly administer Enterprise ® Messaging and Basic V oice Mail. The contents of this document reflect current company standards and are subject to revision or chan ge withou t notice.
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Content s Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page v Contents Overview 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Page vi Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Reference 21 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 1 Overview Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview Introduction Page 2 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Introduction This Mitel 5 000 Enterprise ® Messaging and Basi c V oice Mail Administra tor Guide provides instructions to use your administrator mailbox to perform voice ma il ad mi n ist ra ti on .
Overview Additional Reference s Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 3 Additional References Refer to the following references fo r additio nal information.
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V oice Mail Administration Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 5 V oice Mail Administration Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V oic e Mail Administration Introduction Page 6 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Introduction V oice mail is an integrated component of the Mitel ® 5000 phone system.
V oice Mail Administration Administrator Fe atures Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 7 Administrator Features The system administrator (t he person who programmed your system) assigns voice mail administrator mailboxes.
V oic e Mail Administration V o ic e Mail and Message Notifica tion/Retrieval Applications Page 8 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.
V oice Mail Administration Administrator Account V oice Mail Flowchart Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.
V oic e Mail Administration Administrator Mailbox Page 10 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Administrator Mailbox A system adm.
V oice Mail Administration Subscriber Account Maint enance Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 1 1 Subscriber Account Maintenance Y ou can perform mailbox mainte nance for other system subscri bers.
V oic e Mail Administration Changing Subscriber Mailbox Pass words Page 12 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Changing Subscriber Mailbox Pa sswords Passwords prevent unauthorized mailbox access.
V oice Mail Administration System Recordings Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 13 System Recordings The following sections descri be administrator recording options.
V oic e Mail Administration Recording Custom System V oice Mail Prompt s Page 14 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Recording Custom Syst em V oice Mail Prompt s V oice mail prompts are prerecorded options and in struction s.
V oice Mail Administration Creating Audiotex Recording s Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 15 Creating Audiotex Recordings Audiotex is a feature t hat allows callers to select prerecor ded menu options.
V oic e Mail Administration Creating Custom Audiotex Recordings Page 16 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Creating Custom Audiotex Recordings See “Audiotex Recording Tip s” on page 15 for tips when creating recordi ngs.
V oice Mail Administration Assigning Audiotex Recordings to System Exten sion Numbers Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 17 Assigning Audiotex Recordings to System Extension Numbers Y ou can assign audiotex recordings to system exte nsion numbers.
V oic e Mail Administration Fax Import Feature Page 18 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Fax Import Feature If your voice mail system has fax enabled, you can use your vo ice mail administrator’s mailbox to import fax documents.
V oice Mail Administration Alarms Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 19 Alarms Alarms are generated on endpoints as the result of continuous self-diagnostics run with in the system and are a basic indicator that there is a problem or po tential problem with the system.
V oic e Mail Administration Clearing Alarms Page 20 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Clearing Alarms Y ou can clear a network-wid e alarm on the local node only or on every node in the network.
Reference Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 21 Reference Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reference T roubleshooting Tip s Page 22 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 T roubleshooting Tip s The following sections incl .
Reference Custom Audiotex Recordings Programming Planning Sheet Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 23 Custom Audiotex Recordings Programming Planning Sheet If you customize audiotex recordings, you can use Ta b l e 3 to record the text.
Reference Default ASR and Non-ASR V oice Prompts Page 24 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Default ASR and Non-ASR V oice Prompt s T able 4 shows all of the U.S. English default system voice prompts for ASR- and non ASR- enabled systems.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 25 021 T o replay , press one. T o replay , say “Replay” or press one. 022 T o erase and re-record, press three.
Reference Default ASR and Non-ASR V oice Prompts Page 26 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 040 Since you are entering your mailbox for the first time, you should be aware of a few standard fea- tures.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 27 061 T o listen to n ew messages, press one. T o listen to new messages, sa y “New” or press one.
Reference Default ASR and Non-ASR V oice Prompts Page 28 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 084 T o raise the volume, press six. T o raise the volume, say “Higher” or press six.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 29 1 10 T o change your password, press three. T o change your password, say “Password” or press three.
Reference Default ASR and Non-ASR V oice Prompts Page 30 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 136 ...Extension ID number ... N/A 137 ...Every day . N/A 138 ...Monday through Friday .
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 31 163 Please enter your mai lbox number .
Reference Default ASR and Non-ASR V oice Prompts Page 32 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 195 * Eighteenth N/A 196 * Nineteen.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 33 224 Recording saved. N/A 225 T o continue recording, press pound (or hash). T o continue recording , say “Continue” or press pound (or hash).
Reference Default ASR and Non-ASR V oice Prompts Page 34 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 255 This is the message cente r calling for ... N/A 256 If you are the correct person, press pound (or hash).
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 35 286 * Oh N/A 287 ...of which are priority . N/A 288 Priority message received... N/A 289 Otherwise, press star .
Reference Default ASR and Non-ASR V oice Prompts Page 36 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 315 Use two digits for the hour and two digits for the minutes. N/A 316 - 317 Not used Not used 318 Y ou have chosen not to have a password.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 37 341 T o call an in ternal extension, press on e. T o ca ll an internal extension, say “Internal” or press one.
Reference Default ASR and Non-ASR V oice Prompts Page 38 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 367 If you would like to have your fax delivered in the future, press pound (or hash).
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 39 389 (For U.S. systems) If this is an international call, enter 01 1 followed by the country code an d fax number .
Reference Default ASR and Non-ASR V oice Prompts Page 40 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 410 Y ou have received a new voice .
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 41 520 Who should I say is calling? N/A 521 T o replay the announcement, pre ss one. T o replay the ann ounce ment, say “Replay” or press one.
Reference Default ASR and Non-ASR V oice Prompts Page 42 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 545 T o replace this custom prompt with a new custom prompt, press three. T o replace this custom prompt with a new custom prompt, say “New Prompt” or press three.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 43 571 All sent messages have been heard. N/A 572 Enter the destination mailbox. Say or enter the destination mailbox.
Reference Default ASR and Non-ASR V oice Prompts Page 44 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 605 ...saved faxes. N/A 606 Y ou have one saved fax. N /A 607 The system has not been pr operly configured.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 45 648 ...recent... N/A 649 ...deleted... N/A 650 …one page… N/A 651 ...voice mails..
Reference Default ASR and Non-ASR V oice Prompts Page 46 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 677 Y ou have one saved voice mail. N/A 678 T o listen to messages, press one. T o listen to messages, say “Me ssages” or press one.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 47 712 If the result is the first name, press one. Other- wise, please tell me the first name by pressi ng the keys on yo ur telephone.
Reference Default ASR and Non-ASR V oice Prompts Page 48 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 746 Not used Not used 747 Y ou have no saved e-mails. N/A 748 Not used Not used 749 Y ou have no saved faxes.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 49 776 If you have changed your password, press one. If you have changed your password, say “Pass- word” or press one.
Reference Default ASR and Non-ASR V oice Prompts Page 50 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 807 * jN / A 808 * kN / A 809 * lN .
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 51 840 * lower W N/A 841 * lower X N/A.
Reference Default ASR and Non-ASR V oice Prompts Page 52 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 879 If you would like to copy this recording to the speech-recognition greetin g, press one.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 53 899 N/A I think you said “delete. ” If this is correct, please press one; if this is not correct, please press two.
Reference Default ASR and Non-ASR V oice Prompts Page 54 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 920 Main Menu E-Mail Reader Count is currently enabled. N/A 921 Main Menu E-Mail Reader Count is currently dis- abled.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 55 940 This call routing application doe s not have an associated digit translation node.
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Index Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 5 7 A Administrator endpoint troubleshooting 22 mailbox password 10 mailbox, init.
Index Page 58 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 V Voice mail administrator features 7 broadcast message, recording 13 default .
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Part No. 580.8009 Issue 3.1, December 2008 A691/911:A.
An important point after buying a device Mitel 5000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Mitel 5000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Mitel 5000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Mitel 5000 you will learn all the available features of the product, as well as information on its operation. The information that you get Mitel 5000 will certainly help you make a decision on the purchase.
If you already are a holder of Mitel 5000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Mitel 5000.
However, one of the most important roles played by the user manual is to help in solving problems with Mitel 5000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Mitel 5000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
