Instruction/ maintenance manual of the product 3300 Mitel
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VOICE MAIL USER GUIDE.
NOTICE The information contained in this document is belie ved to be accur ate in all re spects but is not warranted by Mitel Networks Corporation (MITEL ® ). T he information is sub ject to change without notice and should not be construe d in any way as a commitment by Mitel or any of its affiliates or subsidiaries.
Quick Reference Sheet Ask your Administrator to help you comple te this information. Write down th e fo llowing impor t ant numbers, and keep them handy while using the voice mail system.
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Table of C on t en ts 5 Quick Reference Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V oice Mail User Guide 6.
Introduction 7 Introduction About Y our V oice Mail System The Mitel ® 330 0 Integrated Comm unications Platform (I CP) features an au tomated voice mail system for handling telephon e calls and t aking messages.
V oice Mail User Guide 8 Where to Get Help If you have a ny problems or questions ab out proced ures, consult your Administr ator (the per son in your company who manages the communications system).
Accessing t he Voice M ail System 9 Accessing the V oice Mail System Calling the V oice Mail System for the First T ime 1. Lift the handset (or use ha ndsfree dia ling). 2. Dial the M essage Cente r extension. T he system prompts you for yo ur passcode.
V oice Mail User Guide 10 After you have ente red the num ber , the s ystem reads it back to you. Press to accept the number , to review it, or to discard and re-enter it. 15. Y ou have now successfully s et up your ma ilbox, and can send and listen to messag es.
Using the Voice Mail System 11 Using the V oice Mail System This section describes the options available in the voice mail system. After you call the system and access your mailbox, choose from the menus and options shown below .
V oice Mail User Guide 12 Playing Y our Messages Press to play your messages. After listening to a me ssa ge, ch oose an option from the “Play” menu.
Using the Voice Mail System 13 After recording yo ur message, you can choose an option from the “Send” menu: Review Listen to the message you just re co rded Discard Replace the re corded message .
V oice Mail User Guide 14 Personal Cont acts Program alternate nu mbers where callers can contact you instead of leaving a message. See “Per sonal Contact s” on page 21 for more information. Forward to E-mail Enable or disable the forward vo ice mail to e-mail feature.
Using the Voice Mail System 15 T o call another extension when yo u are logged in y our personal ma ilbox: 1. Press to transfer to the Auto Attendant. 2. Dial the extension you want to reach. If Na me Dialing is enabled on the system, you can use the keypad to sp ell the name of the p a rty you want to reach.
V oice Mail User Guide 16 Checking More Th an One Mailbox T o check more than one mailbox during a single call to the syst em: 1. Check messages in the first mailbox as you normally do (see “Calling for Messages” on page 10). 2. After you finish with that mailbox, pres s to return to the Auto Attendant.
Using the Voice Mail System 17 T o set Message Notification: Follow the procedure below to set your Messag e Notification options. At any time, you can press to skip to the next option, or to exit Message Notification. 1. Call the voice mail system and ac cess your mailbox.
V oice Mail User Guide 18 6. Enter a de stination ma ilbox number using the ke ypad. The system reads back the name or number of the ma ilbox user . If you normally us e a dialing p refix to call the mailbox user , enter that prefix before the m ailbox number .
Using the Voice Mail System 19 Mailbox Greetings Using Mailbox Greetings Effectively There are two types of mailbox greetings: “p ermane nt” and “temporary”. Y ou record the permanent greeting wh en you access your mailbox the first time. T empor ary greetings overr ide the permanent greeting for the s pecified duration.
V oice Mail User Guide 20 T o change a permanent greeting: 1. Call the voice mail system and acces s your mailbox. 2. Press for User Options. 3. Press for Greeting. 4. Record your gre et i ng . T o end the record ing , pr es s any key . The system plays back your gree ting.
Using the Voice Mail System 21 Personal Cont acts Personal Cont acts allow you to store alternate numb ers where callers can contact you instead of leaving a message. Caller s are prompted in the greeting to press a key to have thei r ca ll transferre d to the alt er na te num b er —t he y ar e ne ve r told the num b er .
V oice Mail User Guide 22 7. Press when you are done. 8. Update your gree ting to include the prompt s for the new numbers that you a ssigned. Forward to E-mail Forward to E-mail allows you to forward voice messages, incl uding Record-a-C all messages, to an e-mail address.
Using the Voice Mail System 23 3. Enter the dest ina tio n e- mail ad dr es s. 4. T o automa tically forward all vo ice messages, set “Messages Forwarde d” to “Always”. 5. If you want messages to be autom atically deleted af ter you forward them, set “Dele te after Forwardin g” to “Y es ”.
V oice Mail User Guide 24.
Helpful Hints 25 Help ful Hint s 24 Hour T ouch-T one Accessibility The voice mail system functions 24 h our s a day , 7 days a week. All you need is a touch-tone telephone to check messages anytime, from any locatio n.
V oice Mail User Guide 26 Ty p e A h e a d Y ou don’t need to listen to all menu promp t s before pressing a key selection; the p rompt s are only for your convenience. If yo u kn ow which ke ys to use, type ahead and move through the system as fast as you wish.
An important point after buying a device Mitel 3300 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Mitel 3300 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Mitel 3300 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Mitel 3300 you will learn all the available features of the product, as well as information on its operation. The information that you get Mitel 3300 will certainly help you make a decision on the purchase.
If you already are a holder of Mitel 3300, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Mitel 3300.
However, one of the most important roles played by the user manual is to help in solving problems with Mitel 3300. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Mitel 3300 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
