Instruction/ maintenance manual of the product QID Pro Matrox
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www .matrox.com/graphics Graphics Solutions for Professionals User Guide 10876-3 01-0221 2008.01 .11 matr ox QID Series QID • QID Pr o • QID Low-pro file ENGLISH.
2 Matrox Q ID Se ries – U ser Gui de Overview Thank you for pur chasing a Matro x QID Seri es (Q uad Inf ormation Displa y) gr aphics car d. This prod uct is a high-performance graphics card that pl ugs into an expansion slot inside y our personal comp uter .
Matrox QID Series – User Guide 3 Installation overview T o install yo ur Ma t ro x pr oduct: 1 Install t he Matr ox car d – see “H ardw are installation ” , page 4 . 2 Conn ec t your mon itors – see “Con nection setup ” , page 7 . 3 Install the software – see “Software setup ” , page 10 .
4 Matrox Q ID Se ries – U ser Gui de Har dwar e installat ion This section desc ribes how to install your M atro x card. For inform ation specific to your c ompute r, like how to remove its cov er , see your system manu al.
Matrox QID Series – User Guide 5 b T urn off y our computer and all peripherals such as your monit or or printer . c Open the comp uter and remov e your existing graphics card (if any ). ( If graphics hardw are is b uilt into the motherboard of y our c omputer , you may need to disab le it manually .
6 Matrox Q ID Se ries – U ser Gui de 3 In sert your Ma trox card a P osition your M atro x card ove r the expa nsi on sl ot you’ve chosen . b Push the card in firmly and evenly until it’ s fully seated in the slot. c Secure the bracket o f your M atrox car d to the co mputer frame.
Matrox QID Series – User Guide 7 Connection setu p This section desc r ibes how to c onnect comp uter monitors to your M atro x product. T o use 4 comput er mo nitor s at a ti me, make su re your mon itors sup por t t he s ame mo nit or se tt in gs (such as displa y resolution and refresh rat es) .
8 Matrox Q ID Se ries – U ser Gui de QID Low-pr ofi le PCI and PCIe – Attac h you r quad-monitor cab le to the connecto r on the bracket o f y our Matro x card.
Matrox QID Series – User Guide 9 Y our Matro x card is now installed. Restart your comput er and install your M atro x software ( see “Softwar e setup ” , page 10 ). No t e : T o connect a dig ita l mon itor (a monit or that uses digital input, usually a flat panel monitor) t o your Matr ox prod uct, your monitor must ha ve a DVI connect or .
10 Matrox QID Series – Us er Guide Softwar e setup This section desc ribes how to install Ma trox softwar e for Wi n d o w s 2000/ XP . Y ou may need adm inist rator rights to install cert ain software. F or mor e information, see W indows d ocumentation o r contact y our system ad ministr ator .
Matrox QID Series – User Guide 11 2 Install opti onal softwar e After y our computer has restarted, inser t (or reinsert) the Matro x installat ion CD-R OM in you r CD-ROM drive – the CD-R OM installation program autom atically star ts. * This program sho ws you a list of item s you can install and information yo u can access.
12 Matrox QID Series – Us er Guide T o set your display re s olution: a Rig ht-cl ick your Windows desktop back grou nd, then click Pr operties " Settings . b Mo v e t h e Scr een area (Windo ws 2000) or Scr een resol ution (W indows XP ) slider .
Matrox QID Series – User Guide 13 TV output W ith your M atro x product, y ou can use TV -outp ut cables (sold sep arately) instead o f multi-monit or cables to view or reco rd your displays with TVs or video reco rders. If y ou hav e a regular M atro x product, y ou need dual-TV -output cables.
14 Matrox QID Series – Us er Guide 3 Connect video output T o c o n n e c t t o a T V o r a v i d e o r e c o r d e r , y o u’ l l need a co mposite vide o (R CA) or S- v ideo cabl e. If your video device (a TV or a video reco rder) didn ’t come with one of these cables, these ty pes of cable ar e available at most electr onics stor es.
Matrox QID Series – User Guide 15 4 Connect audio output T ypically , the audio o utput from a compu ter comes from s pea kers conn ecte d t o your computer. If you prefer , you can hear or record t he s oun d out put from you r computer usin g the same TV or v ide o recorder you conne ct to your g r aphic s c ard.
16 Matrox QID Series – Us er Guide Soft ware s etu p If a TV or vi de o reco rder is c onne ct ed t o your Matrox pro du ct, you c an use T V out pu t mo de to vi ew or rec ord your di sp lay on you r TV or v ide o re corder . ( T o connec t v ide o dev i ces to your comp uter , see page 1 3 .
Matrox QID Series – User Guide 17 T r oubleshootin g Basic procedur es This section explai ns basic proced ures that are ref erred to by some tr oubleshooting items in this guide . Restarti ng in VGA m ode W indow s 2000/XP – W hat follows is information on ho w to restart your compu ter in VGA m o d e .
18 Matrox QID Series – Us er Guide 3 Cause Y our comp uter BIOS (Basic Inpu t/Output Syste m) may not be up t o date. For mor e information o n your c omput er BIOS, see y our system m anual. 1 Solut ion R einstall your pr ev ious graphics car d and, if possible, update yo ur comput er BIOS.
Matrox QID Series – User Guide 19 Problem After th e startu p screen, or af ter displ ay settings are changed, the screen im age is gar bled or unusab le (blank s creen, r olling or ov erlapping scr een images) 1 Cause Analog monitors only – The Matro x displa y driver may be tr y ing to use settings yo ur monit or doesn ’t suppo r t.
20 Matrox QID Series – Us er Guide W indow s 2000/XP – 1 If your pr imary display is currently unusable, restart your co mputer in safe mode or V GA mode ( see “Restarting in V GA mode” , page 17 ).
Matrox QID Series – User Guide 21 Problem Moni tor s ettings ar en’t automatically detected 1 Cause Y ou r mon ito r may no t be Pl ug-a nd- Play . Mos t ne w moni tors a re Pl ug- and- Play b ut m any older ones ar en ’t. Softwar e can’ t automa t ically detect settings for moni tors that aren ’t Plug- and-Pla y .
22 Matrox QID Series – Us er Guide Problem 3D and video programs don’t work 1 Cause Y our M atrox c ard may be in a “ slav e” ex pansion slot on a com puter that m akes a distinction between bus mastering and slave slots.
Matrox QID Series – User Guide 23 Problem Using multiple displays under Windows 2000/XP , program doesn’t work with main graph ics card 1 Cause Y our main graphics card may not be con trolling your primary display .
24 Matrox QID Series – Us er Guide 2 Cli ck Start " Settings * " Control P anel " Performanc e and Maintenance * " System (dou ble-click*) " Hardware " Device Manage r . (* Depen ding on your ver sio n and config uration of W indows, this part of the step may not be nec es sary .
Matrox QID Series – User Guide 25 Problem In m ulti-d isplay mode, display s aren’t numbered co nsecut ively 1 Cause If y ou hav e more than one graphics card in y our compute r , the display numbering may not be c onsecutive for the disp lays of a mu ltiple-displa y car d.
26 Matrox QID Series – Us er Guide 3 Cli ck OK " OK to acc ept the changes. Problem Program windo w or dial og box doe sn’t appear on screen 1 Cause Anothe r windo w or dialog box ma y be cov ering the window or dialog bo x you want to see.
Matrox QID Series – User Guide 27 3 Solut ion W indow s 2000/XP – 1 Click the M atro x Po werDesk ico n ( ) on y our Win dows taskbar , then click Desktop Management .
28 Matrox QID Series – Us er Guide 3 Cli ck Advan ced " Monitor , disable Hide modes that t his moni t or cannot di splay , then click OK " OK . Vi deo The follo wing troubleshooting items addr ess problem s related to video files. Problem Video file p layback is jerky (skipp ing frame s) 1 Cause Y our hard disk may be too slow .
Matrox QID Series – User Guide 29 4 Click OK to accept the cha nges. 2 Cause T oo many pr ograms may be running (using up co mputer resourc es). 1 Solut ion Close o ther programs, includ ing memory-resident programs like Syst em Agent . 3 Cause Y our displa y settings may be to o high.
30 Matrox QID Series – Us er Guide TV output The follo w ing troub leshooting ite ms are related to TV output su pport ( see “TV output ” , page 13 ). Pro blem TV image is gar bled or unusable (a blan k screen, or rolli ng or overlappin g screen images) 1 Cause Y our TV or video recor der may not be pro perly connected.
Matrox QID Series – User Guide 31 3 Click OK to clos e the di alo g box and apply changes . 2 Solut ion If you ’re using a display area larger than 640 × 480, you can use larger system fonts to m.
32 Matrox QID Series – Us er Guide Soun d The follo wing troubleshoo t ing items address p roblems r elated to the audio outpu t of your comput er . Problem Sound doe sn’t recor d , video file s p.
Matrox QID Series – User Guide 33 4 For t he Line In and/or Micr ophone con t ro ls , ma ke s ur e t he Vo l u m e slider levels ar e oka y (if you ’ re not sure, try half level), and the appr opriate Sele ct check bo x is enabled. 5 Click Options " Pr operties .
34 Matrox QID Series – Us er Guide Display informat ion ! Y our Matro x g raphics card is 100% V GA compatible and supports all VESA standards: VBE 2.
Matrox QID Series – User Guide 35 Supported VESA modes (main display) In the table belo w , VESA modes sup por ted by your M atrox graphics car d are indicated b y a VESA mode nu mber .
36 Matrox QID Series – Us er Guide Har dwar e information Features Envir onmental speci fications Matr ox QID Matr ox QID Low-profile PC I Mat rox QI D Low-pr ofile PC Ie Matr ox QID Pro Digital mon.
Matrox QID Series – User Guide 37 Digita l flat panel informa tion Maxi mum car d dimensio ns – QID AG P ! TMDS (T ransition M inimized Differential Signalin g) encoding based on the Silic on Image P anelLink standard ! DD W G (Digital Displa y W orking Gr oup) com pliant DVI c onnector ! EDID (Extended Display Iden t ification Data) 1.
38 Matrox QID Series – Us er Guide Maxim um card dime nsio ns – QID Low-p rofile PCI 6.60 in. / 16.76 cm 2.536 i n. / 6.44 cm ≤ 0.75 0 in. / ≤ 1.
Matrox QID Series – User Guide 39 Maxim um card dime nsio ns – QID Low-p rofile PCIe 6.60 in . / 16.76 cm 2.712 i n. / 6.8 9 cm ≤ 0.7 50 in. / ≤ 1.
40 Matrox QID Series – Us er Guide Maxi mum car d dimensio ns – QID Pr o 7.50 in . / 19.05 cm 4.20 in. / 10.67 cm ≤ 0.750 in. / ≤ 1.91 cm 0.325 in .
Matrox QID Series – User Guide 41 Customer supp ort Matrox Web M at ro x is on the Int ernet with a W orld W ide W eb (WW W) site. Our W eb site has pr oduct literatur e, press r eleases, tech nical material, a sales office list, trade show information, and other relevan t mat eri al .
42 Matrox QID Series – Us er Guide Where to get information For syst em information: ! W i nd ows 2000 – Righ t-cl ick the My Computer i con on yo ur W ind ow s de skt op backgrou nd, then click Pr operties.
Matrox QID Series – User Guide 43 W arranty A. Limited W arranty Statement 1. Matrox Graphics Inc. (“Ma trox”) warrants t o the end -user custom er , who provides adeq uate proof of purchase t h.
44 Matrox QID Series – Us er Guide C. Limitations of Liability 1. EXCEPT FO R THE OBLI GA TION S SPECIF ICALL Y SET FORTH IN TH E LIMITE D WARRANTY ST A TEM ENT , IN NO EVENT S HALL MA TROX BE LIAB LE FOR : a.
Matrox QID Series – User Guide 45 Softwar e license agreement Singl e User P roducts This Matrox sof tware (the “S oftware”) is copyrigh ted by M atrox Graphics Inc. A ll rights a re reserved. The purchaser is granted a license t o use the software only , subject to the following restrictions and limitations: 1.
46 Matrox QID Series – Us er Guide Index A AG P 5 B BIOS 18 , 22 , 23 C Connect or DVI 8 HD- 15 8 LFH- 60 7 C ustomer sup port 41 – 42 D Displa y information 34 – 35 E Expansio n slots 5 , 17 , .
Thank you for choosing Matr ox Please register onlin e ( http ://www .matr ox. com/gr aphics/ registr ation ) to be eligible for customer suppor t, new product announcements, and inform ation on special offers and upcoming e vents.
USA FCC Compliance Statement Rema rk for the Ma trox har dwar e produc ts suppor ted by this guid e This eq uipment has been tested and found to comply with the lim its for a Class A digital device, pursuant to Part 15 of the FCC Rules.
autres périph ériques et la ca rte doivent être blindés. Ces p roduits ont été t estés dans un système hôte typiq ue compatible cla sse A. On suppose qu’ils présent eront la même compat ibilité dans tout systè me compatible c lasse A.
(Franç ais) A. De mande d e numéros de brevet aux É tats-Unis 4, 631,60 3, 4,577,2 16, 4,819 ,098 et 4,9 07,093 av ec licence pour d es utilisations limitées d ’affichage uniquemen t.
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(English) Disclaimer THE INFORMA TION IN THIS GUIDE IS SUBJECT TO CHANGE A T AN Y TIME AND WITHOUT NOT ICE. Matrox Graphics Inc. reserves the right to ma ke change s in sp ecifications at an y ti me and withou t notice . The information p rovided by this d ocument is belie ved to be accu rate and reliable.
Matrox Graph ics Inc. 1055 Sain t Regis B oulevard Dorval, Quebec, Cana da H9P 2T4 North Amer ica: 1-800-3 61-1408 Intern ational: (514 ) 822-6000 Email: grap hics@ matr ox.com We b s i te : www.matrox.com/grap hics T echnical sup port: www .matrox.com/graphics/support T o locate t he sales office ne arest you, vis it www .
An important point after buying a device Matrox QID Pro (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Matrox QID Pro yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Matrox QID Pro - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Matrox QID Pro you will learn all the available features of the product, as well as information on its operation. The information that you get Matrox QID Pro will certainly help you make a decision on the purchase.
If you already are a holder of Matrox QID Pro, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Matrox QID Pro.
However, one of the most important roles played by the user manual is to help in solving problems with Matrox QID Pro. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Matrox QID Pro along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
