Instruction/ maintenance manual of the product INTUITY Voice/FAX Messaging Lucent Technologies
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I NTUITY ™ Voice /FAX Mess aging User ’s Gu ide 58 5-310-73 3 Com code 10773 1481 Issue 2 Febru ary 1996.
Copyright 1998, Lucen t Te chnol ogi es All Rig hts R eserv ed, Print ed in U. S. A. Notice Eve ry eff ort wa s ma de to ensu re tha t the inform atio n in thi s boo k wa s comp lete a nd accu rate a t t he tim e o f prin ting . H owev er, i nforma tion is su bj ect to chang e.
ii i Contents ■ We l co m e 1 ■ Ca ll An sw er ing 1 ■ Vo ic e M a il 1 ■ FA X Me s sagi ng 1 ■ Int uity Advantages 2 ■ Voice Promp ts and Help 2 ■ Terms and Concept s 3 A c ti v i ty M .
iv Conten ts Compos ing a Greet ing If You Hav e a Personal F ax Exten s ion 13 ■ How to Re cord and Send M essages 14 Setting Address ing Op tions 15 Selecting Delivery Options 15 Creating and Send.
v Contents ■ How to A ccess O utgoing or F iled M essages 32 Acce ssing Out going Mes sages 32 Select ing a Message 32 Modify ing a Message 33 Re-sendi ng a Message 34 ■ How to Create M ail ing Li.
vi Conten ts.
1 Welcom e I NT UIT Y TM V oic e/F AX Messag ing i s a p owerful c all an swer, voic e mail, an d fa x- mes sag e sy stem. Besid es se nd in g and rec ei ving voic e m ail, you c an send , rec ei ve, fo r ward , and voi c e annotat e faxes.
2 In tu it y Ad van ta ges I NT UIT Y V oic e/ F A X Mes sag ing p rovid es four key voic e and fax ad vanta g es: Voic e Prom p ts and Hel p I NT UIT Y V oic e/F A X M essag ing voic e p rom p t s tell you what to d o at every step in a task .
3 Ter ms an d Co ncep ts Ac tiv ity M e n u Af ter you l og into the system, you have six p rinc ip al keyp ad ac t ivities, rep re s ented b y t he A c tivity Men u g rap hic b elow. As y ou p res s keys in the Ac t ivity Menu to ac c e ss the p rinc ip al f u nc tions , you move to d if ferent menu leve ls and the keys c ha ng e m eanin g .
4 Addres s B e fo re Rec ord ( A BR) A user-sel ec ted op t ion (on/of f) t hat d efines whet her a messag e is ad d resse d b e fo re it is c r ea ted , o r c re ate d b ef o r e i t i s ad d re sse d .
5 Mailbo x Y our p ersonal stora g e area for i nc om in g and outg oi ng voic e, fax, or voic e-fax mes sag es and hea d ers. Y our i nc om ing and outg oing voi c e, fax , or v oic e-fax mes s ag es are st ored in c ateg ories a c c ord ing to their s tatus.
6 Outgoing M essages (sent by yo u) Per s onal Fax Extension If you rec eive freq uent faxes, or use you r telep hone ex tens ively, your system ad minist r ator ma y s et up a sec ond fax-only exte nsion, your p ersona l fax extens ion . A p ersonal fax ext ension has these c h arac te rist ic s: ■ It stor es fax e s o nly.
7 ■ T he syst em send s faxe s and th e f ax p ortion of voic e-f ax m e ssa g es to this extension automat ic ally. F ax head e rs are s tored in your p rim ary m ailb ox . ■ F ax-onl y m essag es ad d res sed to your fax exten s ion d o not ring you r telep hone.
8 T o sele c t and set your p ersona l mailb ox op tions, you will p res s f rom the Ac t ivity M enu, an d selec t f rom t hese sub m enus: 1. M ail in g lis t sub m e nu 2. P ersonal d irec tory sub m enu 3. F a x op ti on sub menu 4. P assword 5. Ac c ou nt name 6.
9 NOTE : Bec aus e the system d oesn’ t sig nal a c a ller that c all an swer is off, c omp ose a g reet ing that t ells c al lers w hen c all answer is d isab led and , if you wi sh, other op t ions for reac hing you.
10 Cre at ing or Changing Your Password After log g ing in t o your mailb ox the first time, rep lac e t he d ef ault p assword with your p ersona l p assword . T o c ha ng e y our p ass word any ti me after log g ing i n: 1. P ress f rom t he Ac tivity Menu.
11 Reco rdi ng Y our Name R ec ord your na m e t o rep l ac e t he syst em g ree ting fo r yo u r mai lb ox. Callers hea r your v o ic e s p eakin g your name and feel c om f ortab le ab ou t leavin g messag es. Y ou c an r e c ord your na me any time after log g ing in.
12 Cre at ing Your Pers onal Greet ing Y our syste m allows you to rec o rd a nd store several p ersonal g reeting s, ea c h for a sp e c ific situation . Y ou c an manual ly ac tivate eac h g ree ting as nee d ed (b as ic mod e), or you c an ke e p a nu mb er of g reet ing s ac tive at onc e.
13 Composing a Single Voice-fax Ext ension Gre et ing F ax m es sag i ng i s a new c a p ab ilit y and m an y c all er s w ill b e u nf am ili ar w ith it a t fir st. Ca llers will f ind it he lp ful if yo u rec or d a g r eet ing tha t b rief ly ins truc ts them ab out your fa x m essag ing .
14 If you have a p ersonal fax extens ion, you may want to l i st your extension on your b usi n ess c ard o r c omp any st a ti onery a nd /or instr u c t c all e rs to se n d faxes to your fax-only n umb er. Instruc tional g reeting if y o u have a p e rson al fax extension: “ T his is Diane Do wner a t the Com m and er Hea ter Comp any.
15 Se tting A dd res sing O pti on s Before moving int o the “ Creating a Messag e” c ateg o ry, it i s nec ess ary to d eter m in e whe ther m es sa g e s will b e rec ord ed fi r st o r ad d r e s se d f ir s t. T he op t ions are ad d res s b efore rec ord (ABR ) on or ad d ress b efore rec ord off .
16 T o sc hed ule d e livery: 1. E nter d e livery time (405 = 4:05). 2. E nter (or ) for A M or (or ) for P M and p ress . 3. E nter d e livery month and d a y (502 = M ay 2) and p ress .
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18 Cre ating and Sending a V oice Messa ge (A BR on ) Ac c ess the Ac t ivity M enu b y entering your syst e m ext e nsion and p asswo rd . 1. P ress f rom the Ac t ivity M enu.
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20 Cre ating and Sending a V oice Messa ge (A BR of f ) Ac c ess the Ac t ivity M enu b y entering your syst e m ext e nsion and p asswo rd . 1. P ress f rom the Ac t ivity M enu. 2. R ec ord m essag e at t he tone. 3. (Optional): T o ed it y our messag e b ef ore ap p ro ving : ■ P r ess to stop rec ord ing or p ause.
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22 Cre at ing and Sendi ng a Voice-fax Mes sa ge (A BR on) Ac c ess the Ac t ivity M enu b y entering your syst e m ext e nsion and p asswo rd . 1. P ress f rom the Ac t ivity M enu.
23 NO TE: T he b utton la b el on yo ur fax m ac hin e may b e d if ferent from S T ART . Common alternate keys for this func ti on are SE N D , TRAN SM I T , and CONNE CT . At t he p romp t, p r ess the key that b eg in s the transmission p roc es s.
24 Shar ing Fax Machines If you use a shared or p ub lic fax mac hine (suc h as a d ep artment al fax), you may wish to avoid tying it up while you transm it to multi p le ad d ress es.
25 Respo ndi n g t o a Message (Optional ) Y ou c an resp ond to a m essag e d u r ing or after l istening t o the head er or messag e. 1 . P re ss to c all send e r or p res s one of the foll ow ing : 2 . W ith A BR on, ad d ress your messa g e, then rec ord new m essag e.
26 3. P ress to p rint the fax , and c h oose o ne of these p rint op tions : W ai t for the ST A RT p romp t. NOT E: T he b utton la b el on yo ur fax m ac hi ne may b e d if ferent from ST A R T . Common alterna te keys for this func ti on a re PR I N T , REC E I VE , and REC / PO RT .
27 NOTE : If you have a p ersonal fax e xtension , you rec eive only vo ic e messag es and fax messag e head e rs t hrou g h your telep hone set. F a xes g o d irec tly into your p e rsonal fax extension w ithout ring ing your telep ho ne. F ax h ead ers d o trig g e r y our messag e lig h t.
28 ■ 1) p rime-time i nternal, 2) p rime-t ime ext ernal, and 3) o ut-of-hours c alls ■ 1) p rime-tim e b usy , 2) p r ime-time no answer, and 3) out-of-hours c al ls T h e first step is to d e fi.
29 ☞ Ti ps W hen you selec t the out-of -hours c al l typ e , the other c all ty p es automat ic al ly ap p ly only to p rime-time c alls. Y ou m ust mak e a c hoic e b etwee n i nternal/external and b usy/no an s wer c all typ es . T he sy s t em i s not set up t o hand le b ot h sets of situat ions simultaneous ly.
30 Assi gning Gree ting s to Call Types 1. P ress f rom the Ac t ivity M enu. 2. Listen to the summary of ac tive g reet ing s. 3. P ress t o a c tivate a g r eeting . 4. E nter a n umb er (0 to 9) to i nd ic ate whic h g reeting you want to assig n to a c al l ty p e.
31 Scanni ng All G reet i ngs 1 . P ress fr om t he Ac tivity M enu. 2 . Listen to first g reeting stat us st atement. 3 . P ress any c om b ina tion of the following : 4. P r es s to q u i t s cann i ng . Listen to a g reeting . R e -rec ord a g reet ing .
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33 Ho w to A cces s Ou tg oi ng o r F i led Me ss ag e s T o c hec k the status of outg o ing messag es, ac c ess them b y f ollowing the s tep s listed b elow, then move on to s e lec t ing , mod ifying , and re-send ing them . Ac cessi n g O utgo in g M e ssag es 1 .
34 NOTE : F or d elivered or ac c e s sed messag es, you c an listen to the head ers only. Y ou c an ’t c han g e or re-send t hese messag es. A fter yo u review an ac c ess ed messag e head er, t he system d e letes the head er automa ti c ally.
35 P ress t o re-send an un d elivered messag e to the orig inal rec i p ient only. # #.
36 Re-s endi ng a Message W he n you hav e s elec ted a m essag e to m od ify/ r e-send , c ho ose on e o f the following op tions to r e -d irec t your messag e. 1. F o r filed and und eliverab l e mess ag e s: a. E nter ad d ress( es) or li st vi a ( ).
37 3 . P re ss one of t he following : 4 . E nter an ad d ress and p r ess . 5 . R ep eat step 4 until l ist is c omp lete. 6. P r es s t o a p p ro v e. NOTE : A fter yo u ad d ress a messag e usin g a li st, t he syst e m asks for more extensions . Do not ad d extension s that are al rea d y us ed in ad d ress ing of the l i st just ap p end ed .
38 Scanni ng Lis t Sum mari es 1. P ress from the Ac tivity Menu. 2. Listen t o the list sum m ary. 3. P ress any of the f ollowing : S kip t o ne xt lis t . ( ) Delete the entire list. R eview/mod ify list m em b ers. (R et urn to “ R eviewing and Mod i fying a List.
39 Revi ewi ng and Modify i ng a Lis t 1 . P ress from the A c tivity Menu. 2 . E nter li st owner’s extensio n and p ress . (If you own the list, simp ly pr e s s . ) 3. E nt er li st ID and p ress . 4 . Listen to the fi rst name, then p ress any of the foll owing : 5 .
40 Ho w to Cr eat e a Per son al Di re ct ory T h e syst em allows you t o c reat e a p ersonal d i rec tory of ab b reviated names (aliases ) f or freq u ently used ad d ress es.
41 Revi ewing and Deleti ng Entries from a Direc tory 1. P r es s . 2 . Do one of t he following : 5 2.
42 ■ P r ess to review al l aliases. W hile l istening to eac h ent ry, p ress ■ P re s s t o re vi e w s p e c if ic a li a se s: a. E nter alias to review and p ress . b . Listen to c o rresp ond ing ad d res s. c . R ep eat for more aliases. d .
43 1. P r e ss ( ) fr o m an ywhere in the syste m. 2 . Do one of t he following : ■ T o hea r the e xtensio n nu mb er assoc iate d with a nam e, en ter the name ( l ast name first, with n o sp ac es b etween the f irst and last nam e), then p r ess .
44 b . E nter the extensio n. c. P r e s s . NOTE : If you rec o r d a m essag e and ei ther hang up or g o to anot her op tion, t he system au tomat ic all y d elivers you r m essag e to t he p erson y ou are c alling .
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46 Ti ps a nd Hi ghli g ht s Gener al Message Handli ng NOTE : Y ou c an ’t b yp as s error b eep s and imp ortant system mess ag e s. F or H elp , p ress ( ).
47 Getting M essages S c an m essag es qu i ck l y Y ou c an au tomatic al ly p lay all your messag es b y p ressing ju st two b utt ons, p lus e ither to sc an m essag es and h ead e rs, to sc an head ers only, o r t o s c an m ess ag es only. S c an ning is esp ec i ally useful with a c ar telep hon e.
48 Lea ving Messages When N o One Answer s Sending Voice M ail Use p layb ac k an d r e c ord co n t r o l s T o listen to a nd ed it the m essag e s y ou leave w hen there’s no answer, y ou have many c ontrols. B y pa s s gr e e t i n g s an d r e c ord i mmed iat ely Y ou d on ’t have to l i sten to anothe r user’s c all a nswer g reeting .
49 T o ord er ad d ition al c op i es of this d oc ument, c all the AT &T GB CS P u b lic ati ons F ulfillment Cen t er: (800) 457-1235 (US t elep hone) (800)457-1 754 (F AX ) 1 ( 3 17) 361-5353 (.
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An important point after buying a device Lucent Technologies INTUITY Voice/FAX Messaging (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Lucent Technologies INTUITY Voice/FAX Messaging yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Lucent Technologies INTUITY Voice/FAX Messaging - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Lucent Technologies INTUITY Voice/FAX Messaging you will learn all the available features of the product, as well as information on its operation. The information that you get Lucent Technologies INTUITY Voice/FAX Messaging will certainly help you make a decision on the purchase.
If you already are a holder of Lucent Technologies INTUITY Voice/FAX Messaging, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Lucent Technologies INTUITY Voice/FAX Messaging.
However, one of the most important roles played by the user manual is to help in solving problems with Lucent Technologies INTUITY Voice/FAX Messaging. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Lucent Technologies INTUITY Voice/FAX Messaging along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
