Instruction/ maintenance manual of the product Comcode 108239393 Lucent Technologies
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PassageWay ® Telephony Manager R2.0 for DEFINITY ® Enterprise Communications Server Getting Started 560-201-109 Comcode 108239393 Issue 2 July 1998.
Copyright 1998 Lucent Techno log ies 560-201-109 All Righ ts Reserv ed Comco de 108239393 Printed in U.S.A. Issue 2 July 1998 Notice W hile reasonab le effort s were mad e to ensure that the inf o.
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Contents iii 1 Introduction 1-1 What is PassageWay Telephony Manager? 1-1 Support for TAPI 1-4 New Features in Release 2.0 1-4 About This Guide 1-5 User Responsibilities 1-6 Online Help 1-6 Convention.
Contents iv Configuring Telephony Manager and Phonebook Options 2-78 Removing the PassageWay Service Provider 2-83 Removing Telephony Manager 2-84 3 Using the Telephony Manager Applications 3-1 Overvi.
Contents v A PC Serial Ports A-1 Overview A-1 Background A-2 Workarounds and Solutions to the IRQ Conflict Problem A-7 Selecting an Add-On Serial Port Card A-10 B Changing the Settings for the 8411 Te.
Figures vii 2 Installing and Configuring Telephony Manager 2-1 2-1. PassageWay Adapter Installed with a Local Power Supply 2-21 2-2. PassageWay Adapter Installed with Telephone Closet Power 2-22 2-3. Find PassageWay Phone Dialog Box 2-27 2-4. Sample PassageWay Configurator - COM Port Dialog Box 2-29 2-5.
Introduction 1 Contents 1-i What is PassageWay Telephony Manager? 1-1 Support for TAPI 1-4 New Features in Release 2.0 1-4 About This Guide 1-5 User Responsibilities 1-6 Online Help 1-6 Conventions Us.
Introduction 1 1-1 What is PassageWay Telephony Manager? PassageWay ® Telephony Manager is a set of computer telephony integration (CTI) applications enabling you to control telephone calls (both incoming and outgoing) directly from your IBM ® -compatible personal computer (PC).
Introduction 1-2 take notes during calls place calls on hold hang up calls transfer calls set up and manage conference calls program speed dial buttons program and invoke s.
Introduction 1-3 Script Editor Script Editor is an application that enables you to automate routine tasks by recording scripts that you can run with Telephony Manager. Scripts are user-defined tasks (such as, running a program, redirecting a call, or performing a set of actions).
Introduction 1-4 Support for TAPI Telephony Manager runs with the Microsoft Windows Telephony Application Programming Interface (TAPI). To be used with a DEFINITY system, Telephony Manager requires th.
Introduction 1-5 About This Guide Chapter 1 - Introduction This chapter describes the structure and content of this guide. This chapter also provides a brief introduction to Telephony Manager.
Introduction 1-6 User Responsibilities Before using the PassageWay Telephony Manager applications, you should be familiar with basic Windows functions and procedures.
Introduction 1-7 Conventions Used in This Guide The following conventions are used in this guide: Commands and text you should enter appear in this style of type . Values, instructions, and prompts that appear on the screen are in this style of type .
Introduction 1-8 Getting Help If you have questions about or problems with PassageWay Telephony Manager applications that this guide or the online help does not resolve, call the Lucent Technologies National Customer Care Center at 1 800 242-2121 or your local Authorized Dealer.
Installing and Configuring Telephony Manager 2 Contents 2-i Overview 2-1 New Telephony Manager Users 2-1 Upgrading from Telephony Manager Release 1 2-4 PassageWay Telephony Manager Components 2-6 Pass.
Contents 2-ii Installing the PassageWay Service Provider Software 2-24 Configuring 7400 Series, 8400 Series, and Callmaster Telephones 2-32 Configuring 6400 Series Telephones 2-50 Installing the Telep.
Installing and Configuring Telephony Manager 2 2-1 Overview This chapter provides the procedures for installing and configuring PassageWay Telephony Manager and the PassageWay Service Provider. The information you must follow in this chapter depends on whether you have an earlier version of Telephony Manager installed on your PC.
Installing and Configuring Telephony Manager 2-2 3. Install and configure the PassageWay Service Provider by performing the procedures in the section “Installing and Configuring the PassageWay Service Provider” on page 2-11. NOTE: If you will not use Telephony Manager with a DEFINITY system, you can skip Step 3.
Installing and Configuring Telephony Manager 2-3 5. Start Telephony Manager by performing the procedures in the section “Starting Telephony Manager” on page 2-70. 6. Configure the dialing information for Telephony Manager by performing the procedures in the section “Configuring the Dialing Information” on page 2-74.
Installing and Configuring Telephony Manager 2-4 Upgrading from Telephony Manager Release 1 This section applies to users who have Telephony Manager Release 1. If you have do not have Telephony Manager Release 1 installed, refer to the previous section, “New Telephony Manager Users.
Installing and Configuring Telephony Manager 2-5 5. Install and configure the new PassageWay Service Provider software by performing the procedures in the section “Installing and Configuring the PassageWay Service Provider” on page 2-11 in this chapter.
Installing and Configuring Telephony Manager 2-6 PassageWay Telephony Manager Components Telephony Manager consists of the following components: a CD-ROM NOTE: If you require 3-1/2” diskettes, please contact the PassageWay Fulfillment Center at 860 434-3961 and request the diskette version of software for Telephony Manager R2.
Installing and Configuring Telephony Manager 2-7 a Windows-compatible pointing device (a mouse or trackball is recommended) NOTE: If you want to use Telephony Manager with your DEFINITY telephone, you must have an available serial port in your PC that is dedicated to the PassageWay Service Provider.
Installing and Configuring Telephony Manager 2-8 any of the following telephones if you want to use Telephony Manager with a DEFINITY system: 6400 Series telephones 7400 Series telephones .
Installing and Configuring Telephony Manager 2-9 If you are using an 8411 telephone or Callmaster VI telephone, you may need one of three serial cables (a 9-pin to 25-pin cable, a 25-pin to 25- pin cable, or a 9-pin to 9-pin cable). The serial cable connects the 8411 telephone or Callmaster VI telephone to the serial port on your PC.
Installing and Configuring Telephony Manager 2-10 a local power supply, a D6AP cord, and a 400B or 400B2 adapter The local power supply, D6AP cord, and 400B or 400B2 adapter provide power for the PassageWay adapter if your telephone does not have auxiliary power supplied from a power source in the wire closet (telephone closet).
Installing and Configuring Telephony Manager 2-11 Installing and Configuring the PassageWay Service Provider This section describes how to install and configure the PassageWay Service Provider. You must perform the procedures in this section if you want to use Telephony Manager with a DEFINITY system.
Installing and Configuring Telephony Manager 2-12 Before You Begin This section describes the information that is required to install and configure the PassageWay Service Provider. If your company has a DEFINITY G3 V5 or later system, you can download the configuration information for your telephone from the DEFINITY system automatically.
Installing and Configuring Telephony Manager 2-13 If your company’s DEFINITY system supports the PASTE feature, you only need to know the following information to configure the PassageWay Service Provider. (Use Appendix C to record this information.
Installing and Configuring Telephony Manager 2-14 Call Park Call Pickup Forward Off Forward On Leave Word Calling Leave Word Cancel Priority Send All Calls Off Send All Calls On Speed Call Program NOTE: Depending on your telephone, you may be unable to program some of these features.
Installing and Configuring Telephony Manager 2-15 the number of the COM port (for example, COM1, COM2, COM3, COM4, etc.) to which you are connecting the serial cable from the 8411 telephone or the Callmaster VI telephone, or the PassageWay adapter for all other telephones.
Installing and Configuring Telephony Manager 2-16 Connecting Your 8411 Telephone to Your PC This section describes how to connect an 8411 telephone to your PC. Only perform the steps in this section if you have an 8411 telephone. Otherwise, see “Connecting Your Callmaster VI Telephone to Your PC” or “Installing the PassageWay Adapter.
Installing and Configuring Telephony Manager 2-17 Connecting Your Callmaster VI Telephone to Your PC This section describes how to connect a Callmaster VI telephone to your PC. Only perform the steps in this section if you have a Callmaster VI telephone.
Installing and Configuring Telephony Manager 2-18 Installing the PassageWay Adapter This section describes how to connect the PassageWay adapter to your PC and your telephone. Only perform the steps in this section if your PassageWay adapter is not installed already or if you do not have an 8411 telephone or a Callmaster VI telephone.
Installing and Configuring Telephony Manager 2-19 Install the PassageWay Adapter with a Local Power Supply Perform the following steps if your telephone requires a local power supply. You will need the 400B or 400B2 adapter, D6AP cable, and power supply provided.
Installing and Configuring Telephony Manager 2-20 13. Check the LED on the top of the PassageWay adapter. If the red LED is “on,” proceed to Step 14. If the red LED is “off,” proceed to the section “PassageWay Adapter LEDs” in Chapter 4. If the red LED is “blinking,” proceed to the section “PassageWay Adapter LEDs” in Chapter 4.
Installing and Configuring Telephony Manager 2-21 W all Step 8 Step 9 Step 5 Step 12 Step 11 Step 6 Step 4 Step Phone Line 3 9-pin to 9-pin cord or 9-pin to 25-pin cord from adapter to PC serial port (COM 1, 2, 3, etc.
Installing and Configuring Telephony Manager 2-22 Install the PassageWay Adapter with Telephone Closet Power Perform the following steps if your telephone has auxiliary power. Refer to Figure 2-2 while installing the PassageWay adapter. The numbers in Figure 2-2 indicate the procedure steps.
Installing and Configuring Telephony Manager 2-23 To install the PassageWay adapter with telephone closet power: 1. Turn off your PC. 2. Unplug the line cord from your telephone. 3. Connect the line cord to the jack labeled “Line” on the PassageWay adapter.
Installing and Configuring Telephony Manager 2-24 Installing the PassageWay Service Provider Software This section describes how to install and configure the PassageWay Service Provider. You can modify the PassageWay Service Provider configuration information later by running the PassageWay Configurator.
Installing and Configuring Telephony Manager 2-25 4. If you are installing from CD-ROM, insert the Telephony Manager CD- ROM into the CD-ROM drive of your PC. If the Autorun feature is enabled on your PC, the PassageWay Setup dialog box appears. Proceed to Step 7.
Installing and Configuring Telephony Manager 2-26 8. Choose the Next button. The Select Destination Directory dialog box appears. This dialog box displays the name of the directory where the PassageWay Service Provider software will be installed by default.
Installing and Configuring Telephony Manager 2-27 15. Choose the Finish button. The PassageWay Configurator is launched, and it displays the Find PassageWay Phone dialog box. Figure 2-3. Find PassageWay Phone Dialog Box The PassageWay Configurator is a software application that enables you to set up the PassageWay Service Provider.
Installing and Configuring Telephony Manager 2-28 NOTE: The PassageWay Configurator does not verify whether the information you enter is correct. When you run a TAPI application (for example, Telephony Manager), the PassageWay Service Provider tries to use the information you entered via the PassageWay Configurator.
Installing and Configuring Telephony Manager 2-29 If the PassageWay Configurator did not find the COM port to which your telephone or PassageWay adapter is connected, the PassageWay Link Not Found message box appears. Choose the OK button. The PassageWay Configurator - COM Port dialog box appears, and no COM port option button is selected.
Installing and Configuring Telephony Manager 2-30 17. Perform one of the following steps: If PassageWay “found” the COM port for you, choose the Continue button.
Installing and Configuring Telephony Manager 2-31 Depending on the type of telephone you are using, proceed to the appropriate section of this chapter: If you are using a 7400 Series, 8400 Series, or Callmaster telephone, proceed to “Configuring 7400 Series, 8400 Series, and Callmaster Telephones” later in this chapter.
Installing and Configuring Telephony Manager 2-32 Configuring 7400 Series, 8400 Series, and Callmaster Telephones If you are using a 7400 Series, 8400 Series, or Callmaster telephone, perform the following steps to configure your telephone: 1.
Installing and Configuring Telephony Manager 2-33 The Telephone Options dialog box enables you to specify whether your telephone has an external voice adjunct (that is, an external speakerphone or a headset adapter), if supported. 2. In the External Voice Adjuncts area, select the external voice adjunct you have (if any).
Installing and Configuring Telephony Manager 2-34 3. When you are finished, choose the Continue button. The Phone Line Information dialog box appears. Figure 2-7.
Installing and Configuring Telephony Manager 2-35 This dialog box presents a representation of the buttons on your telephone. If your company has a DEFINITY G3 V5 or later system, the PassageWay Confi.
Installing and Configuring Telephony Manager 2-36 If you do not use the Auto Config button, you will use the Phone Line dialog box to specify the location and type for each call appearance on your telephone. You can specify the following types of call appearances: Primary Line, which is the extension of your telephone.
Installing and Configuring Telephony Manager 2-37 d. Choose the OK button. The Enter PASTE Feature Access Code dialog box appears. You must enter the PASTE feature access code for your DEFINITY system. Without this feature access code, the PassageWay Configurator cannot download your telephone’s configuration information from the DEFINITY system.
Installing and Configuring Telephony Manager 2-38 If you do not have a Callmaster VI telephone, the Phone Line Information dialog box appears, displaying the locations of all call appearances and feature buttons on your telephone. You cannot change any of this information during this session.
Installing and Configuring Telephony Manager 2-39 If you select one of the other options, another dialog box appears. You must enter the appropriate information in that dialog box, and then choose the OK button in that dialog box. 7. Repeat Steps 5 and 6 for any other call appearances on your telephone.
Installing and Configuring Telephony Manager 2-40 If you are using a 7400 Series, 8400 Series, or Callmaster telephone other than a Callmaster VI, the Feature Buttons dialog box appears. Figure 2-8. Sample Feature Buttons Dialog Box NOTE: The Feature Buttons dialog box only shows the buttons on your telephone to which features can be programmed.
Installing and Configuring Telephony Manager 2-41 Using this dialog box, you specify the location of call handling features assigned to buttons on your telephone by the DEFINITY System Manager. By specifying the locations of feature buttons, other telephony applications can use these call handling features to enhance their operation.
Installing and Configuring Telephony Manager 2-42 Send All Calls Speed Call Button Speed Call Program NOTE: Features that cannot be programmed to buttons on your telephone are disabled (that is, you cannot program these features). Make sure you specify the correct type and location of each feature assigned to buttons on your telephone.
Installing and Configuring Telephony Manager 2-43 Release Send All Calls Speed Call Button Speed Call Program Cancel 10. Choose the appropriate feature for the selected button. The label for the selected feature appears on the button.
Installing and Configuring Telephony Manager 2-44 Using this dialog box, you can program the following features to your telephone: Auto Call Back Off Auto Call Back On Call Answer Back .
Installing and Configuring Telephony Manager 2-45 13. In the box to the right of the feature you want to program, enter the access code for that feature. 14. Repeat Step 13 for any other features you want to program. 15. When you are finished, choose the Continue button.
Installing and Configuring Telephony Manager 2-46 18. Choose the Next button. If you are using Windows 95 and the check box was selected, Connect starts, verifies the PassageWay link, and then checks the firmware version. If the firmware is current, the Connect button appears at the bottom of your screen.
Installing and Configuring Telephony Manager 2-47 19. Choose the Yes button to update the PassageWay firmware now. A dialog box appears, stating that the PassageWay firmware is about to be downloaded. NOTE: You will be unable to make or receive any calls during the download.
Installing and Configuring Telephony Manager 2-48 The View README File dialog box appears. If you want to view the Readme file now, make sure the check box is selected. (This check box is selected by default.) If you do not want to view the Readme file now, make sure the check box is not selected.
Installing and Configuring Telephony Manager 2-49 If you need to modify any of the information for your telephone (for example, lines or features are added to or removed from your telephone), run the PassageWay Configurator. The PassageWay Configurator is located in the application folder that contains the PassageWay Service Provider.
Installing and Configuring Telephony Manager 2-50 Configuring 6400 Series Telephones If you are using a 6400 Series telephone, perform the following steps to configure your telephone: 1. From the Telephone Models dialog box, select the telephone you are using, and then choose the Continue button.
Installing and Configuring Telephony Manager 2-51 The Advanced Options dialog box gives you the ability to use display features such as caller ID. Using this dialog box, you can specify that your extension has display capabilities even though your telephone does not have a display.
Installing and Configuring Telephony Manager 2-52 If you selected a 6400 Series telephone other than a 6402, 6408, or 6408+ telephone, the Phone Line Information dialog box appears. Figure 2-11. Sample Phone Line Information Dialog Box for a 6408D Telephone This dialog box presents a representation of the buttons on your telephone.
Installing and Configuring Telephony Manager 2-53 If your company has a DEFINITY G3 V5 or later system, the PassageWay Configurator can automatically download the following information for your teleph.
Installing and Configuring Telephony Manager 2-54 have a Next feature button administered on your telephone, depending on your type of telephone. If you have a 6400 Series telephone without a display, you must have a Next feature button administered on your telephone.
Installing and Configuring Telephony Manager 2-55 b. Choose Next . The Next label appears on the button you selected. c. Choose the Auto Config button. The PASTE Requirements dialog box appears, stating the requirements for using this feature. If your system meets the requirements, proceed to Step d.
Installing and Configuring Telephony Manager 2-56 g. Choose the OK button. The Feature Access Codes dialog box appears, displaying the feature access codes for your DEFINITY system. You cannot change any of this information during this session. To change this information, you must restart the PassageWay Configurator.
Installing and Configuring Telephony Manager 2-57 6. When you are finished, choose the Continue button. The Feature Buttons dialog box appears. Figure 2-12. Sample Feature Buttons Dialog Box NOTE: The Feature Buttons dialog box only shows the buttons on your telephone to which features can be programmed.
Installing and Configuring Telephony Manager 2-58 Using this dialog box, you specify the location of call handling features assigned to buttons on your telephone by the DEFINITY System Manager. By specifying the locations of feature buttons, other telephony applications can use these call handling features to enhance their operation.
Installing and Configuring Telephony Manager 2-59 NOTE: Features that cannot be programmed to buttons on your telephone are disabled (that is, you cannot program these features). Make sure you specify the correct type and location of each feature assigned to buttons on your telephone.
Installing and Configuring Telephony Manager 2-60 Speed Call Program Cancel 8. Choose the appropriate feature for the selected button. The label for the selected feature appears on the button. 9. Repeat Steps 7 and 8 for any other buttons. 10.
Installing and Configuring Telephony Manager 2-61 Using this dialog box, you can program the following features to your telephone: Auto Call Back Off Auto Call Back On Call Answer Back .
Installing and Configuring Telephony Manager 2-62 13. When you are finished, choose the Continue button. The PassageWay Configurator - Complete message box appears. 14. Choose the OK button. The Configuration Complete message box appears. 15. Choose the OK button.
Installing and Configuring Telephony Manager 2-63 If you are using Windows NT and the check box was selected, the Pumpware Module starts, verifies the PassageWay link, and then checks the firmware version. If the firmware is current, the Pumpware window appears.
Installing and Configuring Telephony Manager 2-64 19. Choose the OK button. Depending on your version of Windows, Connect or the Pumpware Module verifies the PassageWay link. While the PassageWay link is verified, the mouse arrow becomes an hourglass.
Installing and Configuring Telephony Manager 2-65 23. Choose the OK button. The Install dialog box appears. 24. Remove the diskette from the diskette drive (if you are installing from diskette), and choose the OK button. Depending on your version of Windows, either the system or Windows restarts.
Installing and Configuring Telephony Manager 2-66 Installing the Telephony Manager Software This section describes how to install Telephony Manager. To install Telephony Manager: 1. Start Windows (if it is not running already). 2. Shut down all applications running on your PC.
Installing and Configuring Telephony Manager 2-67 If you are installing from diskette, double-click on the diskette drive icon, and then double-click on setup.exe . The PassageWay Telephony Manager Setup dialog box appears. Proceed to Step 7. 6. Select the PassageWay Telephony Manager option button, and then choose the OK button.
Installing and Configuring Telephony Manager 2-68 14. Choose the Next button. The Add to StartUp dialog box appears. 15. If you would like to have the Anywhere Dialer application added to your Startup folder so that it starts every time you start your system, make sure the first check box is selected.
Installing and Configuring Telephony Manager 2-69 20. When you are finished reading the Readme file, select Exit from the File menu to close the Notepad window. NOTE: If you have any other Notepad windows open, you must close all of them now. The installation will not continue until all Notepad windows are closed.
Installing and Configuring Telephony Manager 2-70 Starting Telephony Manager If you did not have a previous version of Telephony Manager installed, the first time you start Telephony Manager you are prompted to configure the following settings: the number of primary call appearances on your telephone.
Installing and Configuring Telephony Manager 2-71 To start Telephony Manager: 1. Select the Start button. The Start menu appears. 2. Select Programs . 3. Select the application folder that contains PassageWay Telephony Manager. (The default application folder is PassageWay Telephony Manager .
Installing and Configuring Telephony Manager 2-72 If you have not configured the Dialing Properties for your PC previously, a message box appears, prompting you to configure your dialing locations. Choose the OK button. The Dialing Properties dialog box appears.
Installing and Configuring Telephony Manager 2-73 8. Choose the OK button. If only one telephony provider is installed on your PC (that is, either the PassageWay Service Provider or the Unimodem Service Provider), the Telephony Manager window appears.
Installing and Configuring Telephony Manager 2-74 Configuring the Dialing Information This section describes how to configure the following dialing information: the digit(s) you must dial before you c.
Installing and Configuring Telephony Manager 2-75 Figure 2-15. Sample Telephony Properties Dialog Box.
Installing and Configuring Telephony Manager 2-76 2. If you are using Windows 95, choose the Dialing Properties button. The Dialing Properties dialog box appears. Figure 2-16. Sample Dialing Properties Dialog Box 3. In the I am dialing from box, select Default Location .
Installing and Configuring Telephony Manager 2-77 6. In the First dial for local box, enter the digit(s) you must dial to access an outside line for local calls (for example, “9”). Once you enter the digit(s), you do not need to enter them when you make calls from Telephony Manager.
Installing and Configuring Telephony Manager 2-78 Configuring Telephony Manager and Phonebook Options This section describes how to configure the following: how you want Telephony Manager and Phonebook to operate when you receive and answer calls.
Installing and Configuring Telephony Manager 2-79 To configure the Phonebook options: 1. From the Options menu in the Telephony Manager window, choose Preferences .
Installing and Configuring Telephony Manager 2-80 3. Select the Show Phonebook on Answer check box to specify whether the Phonebook window will appear when you answer a call. A check mark in the Show Phonebook on Answer check box indicates that the Phonebook window will appear when you answer a call.
Installing and Configuring Telephony Manager 2-81 6. Select the Launch Phonebook at start of application check box to enable or disable Phonebook to start automatically when Telephony Manager starts.
Installing and Configuring Telephony Manager 2-82 You have finished configuring Telephony Manager and Phonebook. Refer to Chapter 3 to start the Telephony Manager applications.
Installing and Configuring Telephony Manager 2-83 Removing the PassageWay Service Provider Use the following procedure to remove the PassageWay Service Provider. To remove the PassageWay Service Provider from your PC: 1. Close all PassageWay applications and telephony applications.
Installing and Configuring Telephony Manager 2-84 Removing Telephony Manager Use the following procedure to remove Telephony Manager. To remove Telephony Manager from your PC: 1. Close all PassageWay applications and telephony applications. 2. Select the Start button.
Using the Telephony Manager Applications 3 Contents 3-i Overview 3-1 Using Telephony Manager 3-2 Starting Telephony Manager 3-3 Using Phonebook 3-4 Starting Phonebook 3-5 Using Log Manager 3-6 Startin.
Using the Telephony Manager Applications 3 3-1 Overview This chapter provides an overview of each Telephony Manager application and describes how to start each application. Refer to the online help for each application for the specific tasks you can perform with the application.
Using the Telephony Manager Applications 3-2 Using Telephony Manager Telephony Manager is a software application that enables you to control telephone calls (both incoming and outgoing) directly from your IBM- compatible PC.
Using the Telephony Manager Applications 3-3 Starting Telephony Manager If you specified that you wanted Telephony Manager to be added to your Startup folder during installation, Telephony Manager is started automatically when you start your system.
Using the Telephony Manager Applications 3-4 Using Phonebook Phonebook is a card file application that serves as your phone book in which you store names, addresses, and phone numbers. By clicking the mouse, you can place calls directly from Phonebook.
Using the Telephony Manager Applications 3-5 Unlike a card file, Phonebook enables you to perform the following tasks quickly and easily: place calls directly from a card modify the card field labels .
Using the Telephony Manager Applications 3-6 Using Log Manager Log Manager is an application that stores information on incoming and outgoing calls by automatically generating a call record.
Using the Telephony Manager Applications 3-7 Starting Log Manager To start Log Manager: 1. Select the Start button. The Start menu appears. 2. Select Programs . 3. Select the application folder that contains PassageWay Log Manager. (The default application folder is PassageWay Telephony Manager .
Using the Telephony Manager Applications 3-8 Using Anywhere Dialer Anywhere Dialer is an application that enables you to dial telephone numbers from any Windows application via Telephony Manager.
Using the Telephony Manager Applications 3-9 4. Select PassageWay Anywhere Dialer . The Anywhere Dialer icon appears in the system tray on the Windows Taskbar. Making Calls with Anywhere Dialer To make a call with Anywhere Dialer: 1. Make sure Anywhere Dialer is running.
Using the Telephony Manager Applications 3-10 When Anywhere Dialer places a call, the Telephony Manager window becomes active if it is already open (that is, not minimized). If the Telephony Manager window is minimized, it “pops” open automatically when Anywhere Dialer places a call.
Using the Telephony Manager Applications 3-11 Using Script Editor Script Editor is an application that enables you to automate routine tasks by creating scripts that you can run with Telephony Manager.
Using the Telephony Manager Applications 3-12 Once you enter the keystrokes and commands to perform the actions described above, you can incorporate this script into an auto-task in the Auto- Task Manager, enabling you to have Telephony Manager execute this script when a call rings at your telephone or when you answer a call.
Using the Telephony Manager Applications 3-13 Using Auto-Task Manager Auto-Task Manager is an application that enables you to specify criteria (for example, incoming call or outgoing call, calling party number, calling party name, called party number, called party name, or call prompting digits) that will “trigger” tasks to run automatically.
Using the Telephony Manager Applications 3-14 Starting Auto-Task Manager To start Auto-Task Manager: 1. Select the Start button. The Start menu appears. 2. Select Programs . 3. Select the application folder that contains PassageWay Auto-Task. (The default application folder is PassageWay Telephony Manager .
Troubleshooting 4 Contents 4-i Overview 4-1 Troubleshooting Telephony Manager 4-2 General Troubleshooting for the PassageWay Service Provider 4-13 PassageWay Adapter LEDs 4-21 Troubleshooting Connect .
Troubleshooting 4 4-1 Overview This chapter provides information that can assist you in solving problems you might encounter when you install, start, and use the Telephony Manager applications.
Troubleshooting 4-2 Troubleshooting Telephony Manager This section presents some common problems that you might encounter while using Telephony Manager.
Troubleshooting 4-3 Problem 3: When you start Telephony Manager, a message box appears displaying the message: There are no telephony service providers available on your computer. A service provider is required for your computer to communicate with your telephone or modem.
Troubleshooting 4-4 If the service provider that Telephony Manager was using is not installed (that is, you uninstalled the service provider), perform the following steps: 1. Choose the OK button to close the message box. 2. Reinstall the service provider.
Troubleshooting 4-5 Problem 8: Telephony Manager starts successfully, but the following message is displayed in the Call Status area at the bottom of the Telephony Manager window: Telephony is not available.
Troubleshooting 4-6 Problem 10: The Mute and Volume Control buttons are disabled. The Mute button and Volume Control buttons only work with 8411 telephones and Callmaster VI telephones. However, the Mute button will not work with an 8411 telephone if an external speaker is installed.
Troubleshooting 4-7 Problem 13: The Drop Last button does not function properly in the Conference Manager. If you use the Conference Manager, it is possible that you may encounter a problem using the Drop Last feature in the Conference Manager window.
Troubleshooting 4-8 Problem 16: Call Forwarding is not supported on phones without speakerphones. Due to a limitation with the Service Provider, call forwarding is not supported on telephones that do not have speakerphones. This is true even if you go off-hook on such a telephone.
Troubleshooting 4-9 Problem 20: You are unable to hear digits being dialed when making calls with Telephony Manager (or other TAPI applications). If you have a 7403, 7405, or 7407D01A telephone, you will not hear the digits being dialed when you make calls with TAPI applications such as Telephony Manager.
Troubleshooting 4-10 4. Choose Call Pickup . The Call Pickup label appears on the button. 5. Choose the Continue button. The Feature Access Codes dialog box appears. 6. Choose the Continue button. The PassageWay Configurator - Complete message box appears.
Troubleshooting 4-11 Problem 26: When you start Phonebook or Log Manager, you receive the following message: Run-Time Error 7 - Out of Memory . If you are using Windows 95, there is either not enough memory or not enough hard disk space available to start Phonebook or Log Manager.
Troubleshooting 4-12 Problem 30: Scripts you created with Script Editor are not working properly. If your script is not working properly, try to identify where the script is failing, and insert a delay at those points in the script.
Troubleshooting 4-13 General Troubleshooting for the PassageWay Service Provider This section presents some common problems you might encounter while using TAPI applications such as Telephony Manager with the PassageWay Service Provider. For each problem, a strategy is presented that you can follow to isolate and solve your problem.
Troubleshooting 4-14 Perform the following steps: 1. Make sure no telephony applications are running on your PC. If any telephony applications are running, close them. 2. Look at the back of your PC and verify the COM port to which the serial cable from your 8411 telephone, Callmaster VI telephone, or PassageWay adapter is connected.
Troubleshooting 4-15 If you have an 8400 Series telephone (with display), press the following buttons on your telephone dialpad: SHIFT MUTE # #. The bottom, left-corner of the telephone's display will show either LINK:2W or LINK:4W . LINK:2W indicates that you have a 2-wire telephone, while LINK:4W indicates that you have a 4-wire telephone.
Troubleshooting 4-16 If the PassageWay Link Test fails, note the error number and refer to the next section, "Troubleshooting Connect." If all tests pass successfully, run the TAPI-compliant application. 3. Verify that you have an up-to-date version of the PassageWay firmware in your 8411 telephone or PassageWay adapter.
Troubleshooting 4-17 If you are using Windows NT 4.0 or later, select PassageWay Pumpware Module . A dialog box appears informing you whether the PassageWay firmware is out of date.
Troubleshooting 4-18 Problem 5: A message box appears displaying the message: A required component of the DEFINITY Service Provider is corrupt. The registry contains an inconsistent SwitchType. Re-installing the DEFINITY software may fix this problem.
Troubleshooting 4-19 Problem 10: A message box appears displaying the message: A required component of the DEFINITY driver (file name) could not initialize properly. Re-installing the DEFINITY software may fix this problem. Uninstall and reinstall the PassageWay Service Provider.
Troubleshooting 4-20 Choose the Yes button to load (or "pump") the new PassageWay firmware to the 8411 telephone or PassageWay adapter. Follow the on-screen prompts to "pump" the new firmware. When you are finished, close Connect. If you are using Windows NT 4.
Troubleshooting 4-21 PassageWay Adapter LEDs This section describes the error conditions represented by the LEDs on top of the PassageWay adapter. Problem 1: All LEDs are "off." This indicates that your PassageWay adapter is not receiving power.
Troubleshooting 4-22 2. Look at the bottom of your PassageWay adapter to determine whether it is a 2-wire adapter or a 4-wire adapter. If the label states, "PassageWay Solution Two-Wire DCP Interface," you have a 2-wire PassageWay adapter, which only operates with 2-wire telephones.
Troubleshooting 4-23 Troubleshooting Connect This section presents some common problems that you might encounter while using Connect. For each problem, a strategy is presented that you can follow to isolate and solve your problem. NOTE: Connect is only present with Windows 95.
Troubleshooting 4-24 Problem 2: Connect displays its Communications Error dialog box within a few seconds after it is run. This message indicates that Connect cannot communicate properly with your telephone.
Troubleshooting 4-25 Also insure that any RS-232 cables and adapters that you might be using to connect the telephone or PassageWay adapter to your PC are NOT null modem cables (a special type of cabl.
Troubleshooting 4-26 Failure Code -101 Meaning: The Link test could not be completed due to insufficient memory. Things to Try: Close one or more applications; then retry the Link test. Failure Code -102, -103 Meaning: The Link test could not be completed because the currently selected COM port is in use by another application.
Troubleshooting 4-27 Failure Code -112 Meaning: The connection between your PC's COM port and the 25-pin connector on your telephone may be faulty. Things to Try: Verify that the connection between your PC's COM port and the telephone is secure.
Troubleshooting 4-28 Failure Code -122, -142 Meaning: Your PassageWay Link has reported an internal problem. Things to Try: Try connecting your 8411 telephone, Callmaster VI telephone, or PassageWay adapter to a different COM port on your PC.
Troubleshooting 4-29 Failure Code -143 Meaning: The 8411 telephone, Callmaster VI telephone, or PassageWay adapter is not properly connected to your DEFINITY system.
Troubleshooting 4-30 Problem 4: Connect occasionally displays its initialization window while one or more PassageWay applications are running. Connect displays its initialization window whenever it establishes (or re- establishes) communication with the telephone.
PC Serial Ports A A-1 Overview This appendix provides detailed information about PC serial ports, including background information about what they are and how they work.
PC Serial Ports A-2 Background Serial ports (also sometimes referred to as communications ports or COM ports) are hardware interfaces that permit your PC's microprocessor to communicate with peripheral devices using a communications standard called RS-232 (hence, serial ports are also sometimes referred to as RS-232 ports).
PC Serial Ports A-3 The microprocessor/serial port communication consists of two aspects: an I/O port address and an interrupt request signal (IRQ). The I/O port address represents a small region of the microprocessor's input/output memory space that is used to pass data back and forth to the serial port.
PC Serial Ports A-4 In the PC architecture, IRQs acts like the doorbell in our analogy: They provide a method by which hardware devices in the computer can get the microprocessor's attention to deal efficiently with some process.
PC Serial Ports A-5 The table below lists the default I/O port addresses and IRQs used by the serial ports of IBM-PC/AT-compatible computers: Serial Port Device Name I/O Port Address IRQ COM1 03F8 4 C.
PC Serial Ports A-6 Serial Ports Under Windows Unlike the DOS-only world of yesterday, today's multitasking environments like Windows permit the microprocessor to communicate with up to four active serial port devices at the same time (COM1 through COM4).
PC Serial Ports A-7 Workarounds and Solutions to the IRQ Conflict Problem It is important to remember that the IRQ conflict is a problem in hardware; it cannot be resolved in software alone.
PC Serial Ports A-8 Given the scenario described in item (1) above (that is, a mouse on COM1, a fax/modem card on COM2, and the PassageWay Service Provider on COM3), you might buy a bus mouse and configure it to use, say, IRQ2 or IRQ5.
PC Serial Ports A-9 For example, consider once again the scenario of a COM1 mouse, a COM2 fax/modem card, and a COM3 PassageWay Service Provider. If the COM3 serial port is located on an add-on card t.
PC Serial Ports A-10 Selecting an Add-On Serial Port Card This section presents advice on how to choose an add-on serial port card for use with the PassageWay Service Provider.
PC Serial Ports A-11 2. For best performance with the PassageWay Service Provider, choose a card that has hardware support for high-speed communications. The PassageWay Service Provider operates at a relatively high data rate (9600 baud), and it relies on Windows to manage the flow of data through your PC's serial port.
Changing the Settings for the 8411 Telephone B B-1 Overview Using the SHIFT and MUTE buttons on your 8411 telephone, you can change or view the following settings: Enable or disable the speakerphone (.
Changing the Settings for the 8411 Telephone B-2 Select a ringing preference for an incoming call when you are busy on another call (the default is Continuous Ringing) 2-digit code: 74 or RG Setting: .
Changing the Settings for the 8411 Telephone B-3 Select whether the I-1 Channel or the I-2 Channel will be used for Analog Adjunct transmission 2-digit code: 42 or IC Setting: 1 - Select I1-Channel fo.
Changing the Settings for the 8411 Telephone B-4 View the settings for the Compander, Display Font (Domestic or International), DLI, Primary level, and Adjunct level 2-digit code: 11 NOTE: You can perform this procedure only with an 8411D telephone.
Changing the Settings for the 8411 Telephone B-5 Programming Procedure This section describes how to change or view the setting for your 8411 telephone.
PassageWay Service Provider Planning Form C C-1 Overview This appendix provides a planning form to help you configure the PassageWay Service Provider. On this form, record the following information: the type of telephone you have the feature access codes for your DEFINITY system.
PassageWay Service Provider Planning Form C-2 Telephone Type: _____________________________________ Feature DEFINITY Feature Access Code PASTE Auto Call Back Off Auto Call Back On Call Answer Back Cal.
PassageWay Service Provider Planning Form C-3 Leave Word Cancel Priority Send All Calls Off Send All Calls On Speed Call Program.
Index IN-1 6400 6400 Series telephones configuring, 2-50 7400 7400 Series telephones configuring, 2-32 8400 8400 Series telephones configuring, 2-32 8411 telephones installing serial cable, 2-16 progr.
Index IN-2 D dial prefixes set for TAPI, 2-74 Dialpad window troubleshooting, 4-10 documentation conventions, 1-7 Drop Last button troubleshooting, 4-7 H headsets troubleshooting, 4-8 help, 1-6, 1-8 h.
Index IN-3 P PassageWay adapter installing, 2-18 local power supply, 2-19 telephone closet power, 2-22 troubleshooting, 4-21 wire closet power, 2-22 PassageWay Service Provider installing, 2-24 overvi.
Index IN-4 SHIFT MUTE codes programming, B-1 support, 1-8 T TAPI dialing information, 2-74 installing PassageWay Service Provider, 2-24 installing PassageWay Telephony Manager, 2-66 overview, 1-4 remo.
Index IN-5 U Unimodem overview, 1-4 uninstalling PassageWay Service Provider, 2-83 PassageWay Telephony Manager, 2-84 user responsibilities, 1-6 V Volume Control buttons troubleshooting, 4-6.
How Are We Doing? We welcome your feedback on this document. Your comments can be of great value in helping us improve our documentation. Document Title: PassageWay ® Telephony Manager R2.0 for DEFINITY ® Enterprise Communications Server Getting Started Document Number 560-201-109 Comcode 108239393 Issue 2 July 1998 1.
Other suggestions for improvement? __________________________________________________________________________ __________________________________________________________________________ 3.
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