Instruction/ maintenance manual of the product 518-456-10 Lucent Technologies
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518-456 -100 Issue 2 Novembe r 1997 PARTNER Voice Messaging PC Car d Installation, Programming and Use.
1 Copyright 1998, Lucent T echnologies 518-456-10 0 All Rights Reserv ed Issue 2 Printe d in USA April 19 98 Notice Ever y effort was m ade to e nsure that the info rmatio n in this book was comple te and a ccurate at the time of pr inting. H ow e ve r , informat io n is subject to ch ange.
1 P urp ose of T his Gui d e.................... ................. ............................ .................. 2 T erminology .............. ...................... ................. ................. ................. ....... 2 Key S eq uenc es...
2 T h i s gu i de pr o v i de s i n s t r u ct i o n s f o r i n st a l l i n g, pr o gr a m m i n g, a n d u si n g t h e PA R T N E R ® V oic e Messag ing P C Car d with the P AR T NE R Ad vanc ed Comm unic ations S ystem (ACS ) R eleas e 1.1 or later.
3 T he P AR T NE R V oic e Messa g ing P C Card is d esig ned to wo rk with t he c ommunications system. T he system c onfig uration c onsists of two voice c hannels ( p orts) and four mail b oxes, p .
4 F ig ure 1 p rovid es an o v ervie w of the fea tures associated with eac h servic e. Figure 1. P AR TNER V oice Mess aging Serv ices PARTNER Voice Messaging PC Card Prompts caller to leave a message or transfer to another extension when the party is busy.
5 Call Answe r S ervic e works with the follo wing c ommunic ations s ystem featur es: ■ VM S C o v e r a g e ■ Do Not Disturb ■ Group Call Distrib ution ■ Line C overag e E xtensi on ■ V oic e M ailb ox T ra nsfer E ac h of these f eatures is e xp lained b riefly b elow .
6 Do Not Disturb (F01) A Do Not Disturb b utton c an b e p rogrammed on a user’s p hone to p rev ent c alls for that exte nsion from au d ib ly alerting (lig hts still fla sh).
7 V oic e Mail service allows sub s c rib ers t o manag e their o wn mai lb oxes. W ith it , a sub sc rib er c an : ■ Lis t en to me ssag es. ■ Delete me ssag es. ■ Sk i p M e s s a g e s . ■ R ec ord a p ersonal greeting . ■ Chang e the d efaul t p assword for the mailbox to ensure that messag es ar e kep t c o nfid ent ial.
8 T he P AR T NE R V oic e Messa g ing P C Card p ro vid es four m ailb oxes. T he fac tor y-set mailb ox as sig nm ents a r e: ■ Mailb ox 1, the g eneral m ailb ox, is ass ig ned to extension 10. ■ Mailb ox 2, is assi g ned to extension 1 1. ■ Mailb ox 3, is assi g ned to extension 1 2.
9 V oic e Mail S ervic e also e nab les the S ystem Mana g er to p rog ram the voic e messa g ing system. S ee “ P AR T NE R V oic e Mes sag ing P rog rammin g ” on p ag e 15 for m ore in formation. S u b sc rib ers c an c all into P AR T NE R V oice Mess ag ing from a syst em extensi on or fr om a r emote loc ation.
10 T he S ystem M anag er is r esp onsib le for the se c urity of the system. As the S ystem M anag er, it is i mp ortant that you fully understand and ap p rop riately ad ministe r this prod uc t to reduc e your ri sk of incurring c harg es that r esult fr om unaut horized use of th e system.
11 Y ou sho uld also: ■ Ask use rs to te ll you if any of the following susp ic ious ac tivity occ urs: — I nab ility to log in to P AR T N E R V oic e Mes sag ing . — Lo st mai l mes sag es or a ltered g ree t ing s. — Inab ility t o g et an ou tsid e line.
12 T he P AR T NE R V oic e Messa g ing P C Card is used with P AR T NE R Ad vanc ed Comm unic ations S ystem p rocessor mod ule R elea se 1.1 or l ater (avail ab le sep arately ).
13 B) Disc onnec t the p ower c ord fr om the p ower j ac k on your ins tallation . 2. If you have a stand alone or a 2-S lot c arrie r, skip to S tep 3. If you have a 5-S lot c arrier , c ontinue with S tep 2A. A) Loosen the sc rew on the lower fr ont of th e c over.
14 5. Chec k that th e g reen l ig ht on the fr ont of e ac h mod ule is lit: A) If a sin g le lig ht is out, p ower d own the sys tem, r eseat the mod u le, then po wer up the syste m. If mul tip le lig hts are out, p ower d own the syste m, r eseat the l eftmost mod ule tha t has a li g ht out, then power up the system.
15 T his sec tion p rovid es th e following information: ■ Initial s ettings for the c ommunic ations system and P AR T NE R V oic e Messa g ing when the P AR T NE R V oic e Messag ing P C Car d is .
16 P AR TN ER V oice Messaging Initial Sett ings T he foll owing ar e the ini tial setti ng s for P AR T NE R V oic e Messag ing : ■ Mailb ox 1— the g eneral ma ilb ox—is assig ned to ex tension 1 0. ■ Mailb ox 2 is assi g ned to extensio n 11.
17 Y ou m ust p erform the foll owing two proc ed ures for every inst allation : ■ Assig n the P AR T NE R V oic e Messag ing P C Car d ’s vi r tual exten sions 78 and 79 to P AR T NE R ACS Hunt Gr oup 7 (#5 05) used for voice mail systems .
18 Using P ARTNER V oice Messaging System Programming Mailb ox 0 is a sp ec ial mailb ox with no sto rag e c ap ac ity that is used to p rog ram P AR T NE R V oic e Messag ing . T he S ystem M anag er uses this mai lb ox to: ■ Chan g e t he S yst em Mana g er ’s p asswo rd fo r mail b ox 0.
19 Figure 2. Program ming Menu PARTNER Voice Messaging Press i777 (if calling internally) or Press *Q ( *7 ) while listening to general mailbox greeting (if calling from an outside line) Enter 0 and p.
20 Accessing the Progr amming Main Menu T o ac c ess the P r og rammin g Main Menu: 1. Call P AR T NE R V oic e Messa g ing . ■ If c allin g in ter nally , p ress i777 or the p r og rammed V MMsg s b utton. ■ If c alling fro m outsid e the sys tem, p ress *Q ( *7 ) d uring the g eneral m a i l bo x gr e e t i n g.
21 Assigning a Mailbox to an Extension Befor e you b eg in, locate Form 1: Mailb ox Assignme nts for P AR T NER V oi c e Messa g ing . Chec k to see w hether ma ilb oxes ha ve b een c hang ed from the fac tory d efaults. I f mailb oxes ar e not numb er e d d iffe ren tly , skip to “ R ec ord ing the Gen eral Mailbo x Greeti ng .
22 Recording the General Mailbox Greeting T o record the g reeti ng mailb ox g re eting for P AR T N E R V oic e M essag ing : 1. If necessary , ac c ess the P rog rammin g Main Menu . If you ar e already at the P rog ramming Main Men u, skip to S tep 2.
23 Changing the System M anager’ s Password T his sec tion tells yo u how to c hang e the S ystem Ma nag er’s p asswor d (for mailb ox 0 ) that is r eq uired for c hang ing P AR T NE R V oic e Mess ag ing setting s. T he fac tory sett ing for mailb ox 0 is 1234 .
24 Reinitializing a Mailbox T o p rep ar e a p rev iously used mailb ox for a new subsc rib er, you c an r einitialize the mai lb ox. T his proc ed ure d eletes any me ssag es left in the mailbox and .
25 NOTE : Y ou c annot use this p roc ed ure to re initializ e the S ystem Manag er’s p assword for mailb ox 0. If you chang e the S ys tem Mana g er’s p asswor d and forg et it, you c an c ontac .
26 W hen the P AR T NE R ACS is installed, it uses factor y setting s that reflect the most c omm on usag e of the eq uip ment. Y ou c an c hang e these settings as r eq uired to c ustomi ze them f or the b usines s. Y ou can p rog ram the c omm unic ations system from e xtensio n 10 or ext ension 11.
27 ■ Form B1: S ystem Extensions . Contai ns b asic informatio n ab out each extens ion. T his in c lud es the typ e of p hone or auxiliary eq uip ment at the extens ion, and the name of the user or a d esc rip tion of how the extensi on is use d . ■ Form B2: Custom ized Extens ion Settings .
28 The Programming Overlay s During S ystem P rog ramming , the normal func tions of several b uttons on the p hone at ex tension 1 0 (or 11 if availab le) c hang e. F or exa mp le, left i be co m e s s , whic h is the b utton used to enter p ro g ramming mod e.
29 4. Enter sp ec ifi c p rog ramm ing p roc ed ure c od es. Y ou m ust p rog ram the follow ing for every ne w installa tion: ■ V MS Hunt Gr oup (Hunt Grou p 7) E xtensions (#505) ■ T rans fer R .
30 T ransfer Return Exte nsions (#30 6) F or virtual e xtension 78 and 79 assig ned to P AR T NE R V oic e Mess ag ing , use the foll owing p roc ed ur e to assi g n an extens ion as th e T ransfer R eturn exten sio n.
31 Line Coverage R efer to F orm A, P ag e 1, Line Co verag e, V MS -Mail: 1. If c hec k marks a p p e ar for any line s in this c olumn, use th e p roced ur e in “ Gro up Call Dist rib ution” b elow .
32 Line Covera ge Extension (#20 8) T o assig n line c overag e for the e xtension numb ers sp ec ified in the V MS -Mail c olumn on F or m A, P ag e 1, L ine Coverag e: 1. Pr ess #208 . 2. A t th e Line : p romp t, en ter t he firs t line fo r whi c h an exten sion is sp ec if ied in the V MS -Mail c olumn of F or m A, P ag e 1, L ine Coverage .
33 VMS Co ver Rings (# 1 17) Chec k F orm A, to see if V MS Cover R ing s is d iffer ent from the fac tory settin g of 3. If i t is, follo w the p roc ed ur e b elow b eg inning with S tep 1.
34 5. At this point, d o one of the fol lowing : ■ Go to S tep 3 of the next proc ed ure to prog ram anothe r b utton for this exten sio n. ■ Pre s s c and g o to S tep 2 of any button p rog ramming p roced ure i n this s ec tion to p rogram a b utton for a di ffer ent exten sion.
35 5. At this p oin t, d o one of the following : ■ Go to S tep 3 of the next proc ed ure to prog ram anothe r b utton for this exten sio n. ■ Pre s s c and g o to S tep 2 of any button p rog rammin g p roced ure i n this s ec tion to p rogram a b utton for a di ffer ent exten sion.
36 After you finish p r og rammin g the P AR T NE R V oic e Messaging and the c ommunications system , you sho uld p erform the tests desc rib ed in this sec tion to verify sy stem op erati on.
37 Group Call D istributio n (#206) 1. Call in o n the first line that is p rog rammed for G roup Call Distrib ution. 2. P AR T NE R V oic e Messa g ing should answer th e c all on the fifth ring and you sh ould hear t he g eneral ma ilb ox g reeti ng .
38 T his sys tem serves as your p ersonal an swering mac hine. Callers fr om inside and outsid e y our c omp any c an hear y our p ersonal greeting and leave messa g es in your mai lb ox. Y ou c an listen to y our messages, save them, o r d isc ar d them.
39 Logging into the System 1. Call P AR T NE R V oic e Messa g ing . ■ If c allin g in ter nally , p ress i777 or the p r og rammed V MMsg s b utton. ■ If c alling fro m outsid e the sys tem, p ress *Q ( *7 ) d uring the g eneral m a i l bo x gr e e t i n g.
40 4. After the m essag e p lays, d o any of the following : ■ Pre s s 23 to r ep lay the current me ssag e head er. Go b ac k to S tep 3. ■ Pre s s 0 to rep lay the c urrent mes sag e. R ep eat S tep 4. ■ Pre s s # to skip the messag e an d g o to t he next m essag e header.
41 Changing Y our Password T o p reven t unauthori zed ac c ess to your mailb ox and maximize sys tem sec urity , c hang e your p asswor d the first time you l og into P AR T NE R V oic e Messa g ing and p eriodic ally t hereaf ter. 1. Lo g in to P A R T N E R V o ic e M essa g in g .
42 Recording Y our Personal Greeting Befor e you r ec ord, note that c allers who hear your p erso nal g reeti ng c an enter an exte nsion num b er to transfe r to anothe r extensi on, or they c an p ress 0 to r eac h the r ec ep tionist while l istening to your g reeting .
43 Help If you have a prob lem wi th your v oic e mess ag ing system, c ontac t your S ystem Manag er. If t he p rob lem is not solve d , in the c ontinental U.S ., c all the Luc ent T ec hnolog ies T ec hnic al S ervic e Center at 1 800 6 28-2888. Outside the c ontinental U.
44.
45 Form 1: Mailbox Assignments ■ P AR T NE R V oic e M essag ing c omes wit h four mai lb oxes wh ic h ar e fac tory-set with the e xtension s 10– 13. ■ Mailb oxes p rovid e 5 minutes o f message rec or d ing time or a m aximum of 30 mess ag e s.
46 Form 2: Genera l Mailbox Greeting T he g eneral mailb ox g re eting c an sup p ly fr eq uently r eq uested information so that you r staf f is free to a ssist c ustome rs or to p e r form other tasks mor e effic ien tly . Gre eting s c an b e up to two m inutes lo ng .
An important point after buying a device Lucent Technologies 518-456-10 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Lucent Technologies 518-456-10 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Lucent Technologies 518-456-10 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Lucent Technologies 518-456-10 you will learn all the available features of the product, as well as information on its operation. The information that you get Lucent Technologies 518-456-10 will certainly help you make a decision on the purchase.
If you already are a holder of Lucent Technologies 518-456-10, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Lucent Technologies 518-456-10.
However, one of the most important roles played by the user manual is to help in solving problems with Lucent Technologies 518-456-10. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Lucent Technologies 518-456-10 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
