Instruction/ maintenance manual of the product 3100 Lucent Technologies
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DEFINITY ® Extender Rack Model 3000 & Analog Switch Card Model 3100 System Administrator’s Guide 555-025-116 Comcode: 108373465 October 1998 Issue 1.
Copyr i ght 1998, Lucent Techn ologies 555-025-116 All Rights Reserved Issue 1 Printed in Canada October 1998 Notic e Every effor t was made to ens ure that the infor mation in this book was complete and accurate at the time of printing. H owever, inf ormation is subject to change.
Federal Communicat ions Commission S tatement This equipment has been tested and f ound to comply with the lim its for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits ar e designed to provide reasonable protection against harmf ul interfer ence when the equipment is operated in a com mercial environment.
Ordering Inf ormation Call: Lucent Technologies Publications Center Voice 1 800 457-1235 International V oice 317-322-6791 Fax 1 800 457-1764 International F ax 317-322-6699 Write: Lucent Technologies BCS Publications Center 2855 N. Fr anklin Road Indianapolis, IN 46219 Order : D ocument No.
Contents Issue 1 October 1998 i Customer Support Inform ation Support Telephon e Number.......................................................................vii Security of Your System: Preventing Toll Fraud ....................................viii FCC Regulations .
Contents ii Issue 1 October 19 98 1. Product Overview What a typical inst allation looks like ....................................................... 1-4 DEFINITY Extender Model 300 0 Rack Description .......................... 1-5 DEFINITY Extender Model 310 0 Card Description.
Contents Issue 1 October 1998 iii 4. Installing Switch Cards How to Install Switch Cards in the Rack ..................................................4-3 5. Configuration Configu ration Steps ..........................................................
Contents iv Issu e 1 October 1998 6. Troubleshooting How to Identify Problems........................................................................ 6-3 Baseline Checklist ..............................................................................
Importan t Safety Ins tructions Issue 1 October 1998 v The exclamation p oint in an equila teral triangle is intended to alert the user to the presence of important o p erating and maintena nce (servicing) instr uctions in the literature accompanying the product.
Importan t Safety Ins tructions vi Issue 1 October 199 8 • Use only Lucent Techn ologies-manufactured DEFINITY Enterprise Communications Server (ECS) circuit packs, carrier assemblies, and pow er u ni ts in th e D EFI NITY ECS control unit. • Use only Lucent Techn ologies-recommended/approv ed DEFINITY ECS accessories.
Customer Support Info r mation Issue 1 October 1998 vii Support Telephone Number In the USA only Lucent Technologies provides a toll-f ree customer Helpline (1 800 242- 2121) 24 h ours a day . If you need assistance w hen installing, programm ing, or us ing your system, call the Helpli ne, or your Luce nt Techno lo gies authorized representative.
Customer Support Info r mation viii Issu e 1 October 1998 Security of Your System: Preventing Toll Fraud As a customer of a n ew telephone system, you should be aware that there is an increasing problem of telephone toll fraud.
Customer Support Info r mation Issue 1 October 1998 ix Security of Your System: Preventing Toll Fraud continued To minimize the risk of unauthorized access to your Lucent DEFINITY Extender Model 3.
Customer Support Info r mation x Issue 1 October 1998 FCC Regulations Lucent DEFINITY Extender Models 30 00 and 3100 comply with Part 68 of the FCC r ules. On the b otto m of the Rack is a label that contains the ringer equ ivalence number (REN) f or this equipm ent.
Customer Support Info r mation Issue 1 October 1998 xi FCC Regulations continued For repair an d w arranty inf ormation, please contact: Lucent Technologies In c.
Customer Support Info r mation xii Issue 1 October 19 98 Equipment Attachment Limitations The Industr y Canada label identifies certified equip ment. This certification means that the equipment meets certain telecommunicatio ns network p rotective, ope rational and saf e ty re qui rem en ts.
Customer Support Info r mation Issue 1 October 1998 xiii Limited Warranty Lucent Technologies Inc. warrants this equipment to be free of def ects in materials and workmanship for a period of one year from date of shipment. All defects within thi s tim e wi ll be repaired w i thout charge upon retu rn of th e unit to the factory.
Customer Support Info r mation xiv Issu e 1 October 1998 Software End User License Agreement BY LOADING OR USING THE SOFT WARE, YOU ARE CONSENT ING T O BE BOUND BY THIS AGREEMENT. DISCLAIM ER OF WARRANTY . SOFTWARE IS PROVIDED ON AN " AS IS" BASIS, WITHOUT WARRANTY OR REP RESENTATION OF ANY KIND, EXPRESS OR IMPLIED.
Customer Support Info r mation Issue 1 October 1998 xv Software End User License Agreement continued LIMITAT ION OF LI ABILITY. RECOGNIZING THAT YOUR RIGHT TO USE T HE SOFTWARE IS PROVIDED FREE OF CHA.
About This M anual xvi Issue 1 October 199 8 Intended Audience This manual is intended to help with the i nsta llation, config uratio n, and maintenance of the Lu cent DEFINITY Extender Model 3000 and Model 3100. It is in tended for us e by anyone needing su ch inform ation, including system administrators, su pport personn el, and technicians.
About This M anual Issue 1 October 1998 xvii Conventions used in this Manual Certain type fonts and styles are us ed as visual cues to help you rapidly understand the information presented: Example P urpose NOTE: Do not recycle old passw ords. Italics indicate a note to add additional reference infor mation.
About This M anual xviii Issue 1 October 19 98 How to Use This Manual The manual is divided into eight chapters a s follows. Chapter Number Title Description 1 Product Overview Provides a pr oduct overv iew, Rack description and infor mation o n Analog S witch Cards.
About This M anual Issue 1 October 1998 xix How to use this Manual co ntinued Chapter Number Title Description 4 Installing S witch Cards Explains the steps nece ssar y to quickl y instal l ne w Analo g Switc h Cards in t he Rac k.
About This M anual xx Issue 1 October 1998 This page i ntention ally le ft blank ..
Issue 1 October 1998 1-1 Product O verview Chapter Contents Subject Page Prod uct ove r view 1-2 Rack description 1-5 Card description 1-6 Switc h M ana ge ment Interface description 1-7.
Product Overview 1-2 Issue 1 October 19 98 Product Overv ie w Introduc tion This chapter provides a produ ct overview that includes: Prod uct summa r y Prod uct desc r iptions Product Summary T he DEFINITY Extender Model 30 00 is a h igh- density switch-side device that connects to the DEFINITY ECS’ digital line interface.
Product Overview Issue 1 October 1998 1-3 Description Switch Card Model Remote Module Model Number of simultaneous users per card Analog Extenders 3100 1101 1 ISDN Extenders 3200 2101 2 Table 1-1. Re mote Module Compatibility Note: Switch Cards and Remote M odules are sold se parately from the Rack.
Product Overview 1-4 Issue 1 October 19 98 What a typical insta llation looks l ike Typical installation T he Rack is co- located with the DEFINITY ECS. A remote module is requ ired to connect to the terminal at the off-prem ise location(s). Figu re 1.
Product Overview Issue 1 October 1998 1-5 DEFINITY Extender Model 3000 Rack Des cription Description Phone line Backp lane Data Connection Configuration DEFINITY Extender Mo d el 3000 is a central site device installed at the DEFINIT Y ECS location.
Product Overview 1-6 Issue 1 October 19 98 DEFINITY Extender Model 3100 Card D escription Description The Analog Switch Card is a PCB (Printed Circuit Board) with circuitr y that provides functionalit y similar to the Model 1100 Sw it ch Module. Functions inc lude: • Access to all features of the system.
Product Overview Issue 1 October 1998 1-7 The Switch Management Interface Introduc tion The DE FINIT Y E xtender S witch Ma nage ment I nte r face is a Windows- based software pack age that provides a user-friendly interface for th e DEFINITY Extender system ad mi nistrator.
Product Overview 1-8 Issue 1 October 19 98 This page i ntention ally le ft blank..
Issue 1 October 1998 2-1 Specifica tions Chapter Contents Subject Page Introduction 2-2 Rack Specifications 2-3 Card Specifications 2-4.
Specifications 2-2 Issue 1 October 19 98 Sp ecifications Introduc tion This chapter contains inform ation on specific electrical and mechan ical parameters. It is provided as a referen ce on the design of the Rack and cards. M i n i mu m D a t a Rate Tran smis sion Line Conditions The Switch Cards within the R ack operate on a standard analog line.
Specifications Issue 1 October 1998 2-3 DEFINITY Extender Model 3000 Rack Specifications Item Specification Reference Information Approv als NRTL/C , FCC, Parts 15 and 68, Clas s A, Industry Canada Size 12 card fram e 19”W x 5.
Specifications 2-4 Issue 1 October 19 98 DEFINITY Extender Model 3100 Card Specifications Specification De scription Approv als NRTL/C , FCC, Parts 15 and 68 , Class A, Indus try Canada Communicatio n Modem Conn ect Rates 14.4, 16.8, 1 9.2, 21. 6, 24.
Issue 1 October 1998 3-1 Rack In stal latio n Chapter Contents Subject Page Introduction 3-2 Lucent Supplied Equipm ent 3-2 Customer Supplied Equipm ent 3-3 How to Prepare Site 3-4 Rack Backplane 3-6 .
Rack Installation 3-2 Issue 1 October 19 98 Rack Inst allat ion Introduc tion This chapter pro vides the following infor mation: Pre-installation req uirements How to install the Rack hardware How to wire the Rack back plane for connections to the PSTN and DEFINITY ECS.
Rack Installation Issue 1 October 1998 3-3 Customer Supplied Equipment NOTE: DEFINITY ECS telephones are not s upplied with either the Sw itch Cards or the re mote modules. These items mus t be ordered separ ately. Contact you r Lucent Technolo g ies representative for in fo rmation .
Rack Installation 3-4 Issue 1 October 19 98 How to prepare the site for in stallation Loca tion Checklist Reference Document Installat ion Requirements DEFINITY ECS Checklist The maximum length of cable betw een the Rack and the DEFINITY ECS is 500 ft (150 m eters).
Rack Installation Issue 1 October 1998 3-5 Electrical Requirements The s y s tem has been designe d to operate from 120 VAC 60 Hz. Power should not b e applied to the Rack un til specified in the installation procedures. Phone Line Requirements Standard analog lines from the CO, or analog lin es off circuit packs of the DEFINITY ECS, (TN746B).
Rack Installation 3-6 Issue 1 October 19 98 Rack Backplane conn ectors Introduc tion Figure 3.1, shown below, illustrates th e Rack backplan e. All connect ors, both RS-232 an d 50-pi n, are label ed. Detail “A” details the COM ports for all Switch Cards.
Rack Installation Issue 1 October 1998 3-7 Connector ID/Label Description Label Placement ADMIN PORT RS-232, DB9 fem ale connector u sed to interface with t he Switc h Ma nageme nt Interface, run ning on a PC. CARDs 0-11 Swi tch Ca rd slots At the t op of t he backplane, abov e the connector pin s.
Rack Installation 3-8 Issue 1 October 19 98 How to secure t he Rack to a chassis Introduc tion The following procedu re explains the steps necessary to secure the Rack to an existing chassis. Procedure 1. Position the Model 3000 Rack so th e mounting “ears” of the Rack frame are align ed with the mounting holes of the chassis .
Rack Installation Issue 1 October 1998 3-9 How to wire the Rac k to the PSTN and DEFINITY ECS Introduc tion The follo wing procedure pr o vides wiring infor matio n to connect the m ounted Rack via the backplan e connectors to the PST N and to the digital po r ts on the DEFINITY ECS.
Rack Installation 3-10 Issue 1 October 19 98 Connections from DEFINITY E CS Digital port to Rack (Cards 0-5) Twisted Pair Rack Termination Tw isted Pair Rack Termination Wire Port Card Wire Port Card .
Rack Installation Issue 1 October 1998 3-11 Connections from DEFINITY E CS Digital port to Rack (Cards 6-11) Twisted Pair Rack Termination Tw isted Pair Rack Termination Wire Port Card Wire Port Card .
Rack Installation 3-12 Issue 1 October 19 98 Connections fro m PSTN to bac kplane (slots 0-5) Twisted Pair Rack Termination Tw isted Pair Rack Termination Wire Card Wire Card 1 Tip 0 13 T ip 3 26 Ring 0 38 Ri ng 3 5 Tip 1 17 T ip 4 30 Ring 1 42 Ri ng 4 9 Tip 2 21 T ip 5 34 Ring 2 46 Ri ng 5 T able 3-4.
Rack Installation Issue 1 October 1998 3-13 Connections fro m PSTN to bac kplane (slots 6-11) Twisted Pair Rack Termination Tw isted Pair Rack Termination Wire Card Wire Card 1 Tip 6 13 T ip 9 26 Ring 6 38 Ri ng 9 5 Tip 7 17 T ip 10 30 Ring 7 42 Ri ng 10 9 Tip 8 21 T ip 11 34 Ring 8 46 Ri ng 11 Table 3-5.
Rack Installation 3-14 Issue 1 October 19 98 How to connect the Cards to the Data Network Introduc tion Each Switch Card installed in the Rack can be connected to the corporate LA N via a Remote Access Server or Terminal Server.
Rack Installation Issue 1 October 1998 3-15 How to connect the Cards to the Data Network continued Remote PC Connectivity PC COM port settings Connect your Person al Computer (C OM port) or data term in al to the RS -232 port on th e remote m odule. A 9-pin straig ht thro ugh cab le will work for many Personal Computers.
Rack Installation 3-16 Issue 1 October 19 98 RS-232 DB-9 Connector Pinouts Introduc tion Table 3-6, s hown below , lists each pi n with in th e RS-232 connect or with t he sign al descri ption and di rection of data flo w.
Rack Installation Issue 1 October 1998 3-17 Before you Power Up the Rack Introduc tion This procedure w ill detail the necessary steps to perform BEFORE bringing the loaded R ack online. Rack Checklist Safety Checklist Power Up The Rack is secured properly .
Rack Installation 3-18 Issue 1 October 19 98 This page i ntention ally le ft blank..
Issue 1 October 1998 4-1 Installing Switch Cards Chapter Contents Subject Page Introduction 4-2 DIP Switch Setti n gs 4-3 How to Install the Switc h Cards in t he Rac k 4-3.
Installing Switch Ca rds 4-2 Issue 1 October 19 98 Installing Switch Car ds Introduc tion This chapter explains the steps necessary to quickly install and conf igure n ew Model 3100 S wit ch Cards i n th e Rack. Imp ortan t Inform ation When setting up the Rack for the first time, place the first 3100 Sw itch Card in Rack pos ition labeled Card 0.
Installing Switch Ca rds Issue 1 October 1998 4-3 DIP Switch Settings Each Switch Card is equipp ed with a four po sition DIP switch, all of which should re main in the OFF po sition. Note: If they are NOT all OFF, your Switch Card will not function pr operly .
Installing Switch Ca rds 4-4 Issue 1 October 19 98 This page i ntention ally le ft blank..
Issue 1 October 1998 5-1 Configuratio n Chapter Contents Subject Page Introduction 5-2 Confi guratio n steps 5-3 How to configure the rem ote module 5-4 How to connect to the ADMIN port 5-5 How to ins.
Configuration 5-2 Issue 1 October 19 98 Configurati on Introduc tion This chapter pr ovides information for configurin g Switch Cards to communicate wi th the appropriate rem ote modules. The Switch Management Interface or a PC runnin g a terminal emulation program can be used to configure cards.
Configuration Issue 1 October 1998 5-3 Configuration Steps To co nfigure the Rack a nd S witc h Card s usin g the Switc h Mana gemen t Interface: 1. Install the Switch Managem ent Interface on the PC. (see page 5-6 f or more information) Connect the PC to th e ADMIN Port (P110) of the Rack.
Configuration 5-4 Issue 1 October 19 98 Configuration Ste ps continued 8. Assign User Groups to S witch Cards. Select the Hardware tab on the left and then the Passw ords tab in the center of the screen. Assign User Groups to cards. (s ee page 5-24 f or m ore information) 9.
Configuration Issue 1 October 1998 5-5 How to connect to the ADMIN Port Introduc tion Required cable IMPORTANT; RS-232 cable length sho uld not exceed 50 ft.
Configuration 5-6 Issue 1 October 19 98 How to install the Switch Man agement Interface Note: The Switch Management I nterface softwar e must be installed before the ADMIN port can be used to configur e Switch Cards. The Switch Management Interface is compatible with Windows 95 an d Window s NT 4.
Configuration Issue 1 October 1998 5-7 How to install the Switch Man agement Interface continued 5. The welcome screen appears, click Next. (see Figure 5.
Configuration 5-8 Issue 1 October 19 98 How to install the Switch Man agement Interface continued 6. Click Next at each screen. 7. The setup pro gram will ask for disk 2 o f 2. Insert disk two into the floppy driv e, click OK . 8. Setup will comple te the installatio n.
Configuration Issue 1 October 1998 5-9 How to Start the Switch Managem ent Interface Procedure 1. Once the Switch Management Interface has been properly installed, and the PC restarted, click Start/Programs . 2. Locate the Lucent Technologies program group folder an d select Switch Mana gement Interface .
Configuration 5-10 Issue 1 October 19 98 Password File Options Select from three options: Create new Password Database. This selection will create a new password file. Select th is o ption if this is the first time you have opened th e S witch Management Interf ace.
Configuration Issue 1 October 1998 5-11 How to Open a User Pass word File Introduc tion T he Switch Management Interface stores user, u ser group, and password inf o r mation for the Rack in a us er pas sword file.
Configuration 5-12 Issue 1 October 19 98 How to Create a User Password File Procedure To connect to the Rack an d config ure Switch Cards: 1. Select Create a new Passw ord Database fr om the Options menu, (s ee Figure 5.5) and type in a name for the n e w passw ord file.
Configuration Issue 1 October 1998 5-13 Initial Card Detection Introduc tion Displaying Inform ation Once a password file has been created or open ed, the software automaticall y connects to the Rack a nd d etects the Switch Cards tha t are installed .
Configuration 5-14 Issue 1 October 19 98 Initial Card Detection continued If this is the first card you h a ve accessed since opening the Sw i tch Management Interface, the follo wing screen will appear. Figure 5.8. Administrator password screen IMPORTANT: You must enter the administrator password to proceed.
Configuration Issue 1 October 1998 5-15 How to Change the Administrator Password How the admi nistrator passwo rd work s Administrator Passw ord Guidelines The administrator password not on l y provides access to all Switch Cards from the Switch Manage ment Interface, it also provides an Access Code to allow a rem ote user to connect.
Configuration 5-16 Issue 1 October 19 98 How to Change the Administrator Password continued Procedure Note: The admi nistrator pas sword can also be ch anged by selecting t he Tools menu and ch oosing Change Pas sword . 1. Whenever you are prom pted to enter the administrator, you can click Change .
Configuration Issue 1 October 1998 5-17 User Access Code Overv iew Introduc tion T he Switch Management Interface allows the system admini strator to mana ge passwo rd in for mation and user confi guratio ns for the entir e Rack, us ing a si ngle ADMIN port.
Configuration 5-18 Issue 1 October 19 98 User Access Code Overv iew continue d Passw ord Remote User Access Code Example (see Figu re 5.11 below) Sequence of digits assigned by the administrator or ra.
Configuration Issue 1 October 1998 5-19 How to Add/Remove Users User Passw ord guidelines Up to 100 passw ords can be programmed into each Switch Card. Passwords are retained in no n-volatile memory inside the Switch Card s All user access codes must contain 8 to 10 dig its, includin g u ser ID and remote change d igit.
Configuration 5-20 Issue 1 October 19 98 How to Create/Delete User Groups Introduc tion A user group is a logical list of users stored in a passw ord file (.pwd). The adm inistrator can add, remov e a nd modify the user groups. In addition, the administrator can add, remove , or modify users wi thin a u ser group.
Configuration Issue 1 October 1998 5-21 How to Create/Delete User Groups continued 2. To create a user group, click the ‘+ A dd Group’ tab j ust above the user group l isting. Assign a name for the user g roup and click OK . Figure 5.13. As sign a user group nam e or 3.
Configuration 5-22 Issue 1 October 19 98 How to Add/Remove Users from User Groups Procedure 1. Click the User Group tab. The screen display s the database of user groups on the left side, and the ri ght side will list all t he available users. 2. Click the User Group to be m odified.
Configuration Issue 1 October 1998 5-23 How to Add/Remove Users from User Groups continued Available commands: Adding Us er s Click ‘ > ’ to add selected users to a user g ro up Click ‘ >&.
Configuration 5-24 Issue 1 October 19 98 How to Assign User Groups to Card s Introduc tion In order for a Sw i tch Card to u se passwords from a particular us er gro up, that us er group must be assigned and uploaded to that Sw itch Card. Procedure 1.
Configuration Issue 1 October 1998 5-25 How to Assign User Groups to Card s continued Figure 5.15. User G roup infor m ation scree n.
Configuration 5-26 Issue 1 October 19 98 How to Upload Passwords to Cards Introduc tion Once the administrator has assi gned a user group to each of the cards, they can be easily u p loaded to cards in the Rack. Procedure 1. Click the Passw ord icon on top of screen to start the password wizard.
Configuration Issue 1 October 1998 5-27 How to Upload Passwords to Cards continued 4. The list box will show all the cards in th e Rack. Cards can be chosen selectively for individual up date. Click Next . Note: If the Switch cards do not appear, click the Detect button .
Configuration 5-28 Issue 1 October 19 98 How to set the Switch Card Data Port Introduc tion If you are using the COM ports of the Switch Cards for simultaneous data access, the administrator can adjust the data por t settings on any S witch Card. You mu st match the data port settings o f the Switch Card to the remote module.
Configuration Issue 1 October 1998 5-29 How to set the Switch Card Data Port continued 4. Click Apply . Figure 5.18. Data por t settings.
Configuration 5-30 Issue 1 October 19 98 How to Configure the Switch Management Interface to the PC’s COM port Introduc tion T he ADM IN p o rt, use d by the S witch Ma na ge ment Interface, prov ides the p hysical connection from the Rack to the PC’s COM port.
Configuration Issue 1 October 1998 5-31 How to Access the Rack through Termin al Emulation Introduc tion The Enhanced Terminal Interface (E TI) provides a user- friendly interface to conf igure individual Switch Cards in the Rack. The ETI is accessed through the COM A port (lower conn ectors) on the Switch Card being configu red.
Configuration 5-32 Issue 1 October 19 98 Setting Passw ords Before a rem ote module us er can co mmunicate with the Switch Card, th e administrator mus t program a passw ord for the rem o te user. At default, all passwords are disabled, and only the ad ministrator passw ord of 00000000 is en abled.
Configuration Issue 1 October 1998 5-33 Display a Passw ord Procedure 1. Select Display Pas sword from the Passw ord Menu, and press ENTER . The syst e m prompts for the us er’s two-digit User ID. 2. Type the us er’s two-digit User ID, and pres s ENTER .
Configuration 5-34 Issue 1 October 19 98 How to disable passwords Procedure 1. Select Change Password f rom the Password Menu , a nd press ENTER . The sys tem prompts for th e new passw ord. 2. Enter the User ID of the user pa ss word to be disab led , restricting the user’s access to the system.
Configuration Issue 1 October 1998 5-35 Setting Parity 1. Highlight the desired Parity. The choices are: None, Even , Odd 2. Press ENT ER 3. The Dat a Bits Menu appears. Setting Data Bit 1. Highlight the desired Data Bit. Options are 8 or 7 data bits.
Configuration 5-36 Issue 1 October 19 98 This page i n tentionally l eft blank..
Issue 1 October 1998 6-1 Troubleshoot ing Chapter Contents Subject Page Introduction 6-2 How to Identify Problems 6-3 Baseline Chec klist 6-3 General Troubleshootin g T ips 6-4 LED Ligh t Seq ue n c e.
Troublesho oting 6-2 Issue 1 October 19 98 T roubleshooting Introduc tion T his chapter provides infor mation to locate and correct operational errors, comm unication errors, and func tio nal problems w ith the Rack or in dividual Switch Cards. This chapter is divid ed into two princip al areas for troubles hooting: 1.
Troublesho oting Issue 1 October 1998 6-3 How to Identify Problems When trying to id entify problems with the Rack or cards, it is i mportant to follow a structured me thod of troublesh ooting to resolv e the problem as soon as possible. Baseline Chec klist Introduc tion T he baseline checklist checks basic product setup.
Troublesho oting 6-4 Issue 1 October 19 98 General Tro ubleshooti ng Ti ps Step Use the ….. For more in for mation, Go to…… in this Chapter 1 Switch Card LED sequence pag es 6-5 to 6-8 2 Switc h.
Troublesho oting Issue 1 October 1998 6-5 LED Lig ht Sequences When a Switch Card is inserted into the Rack, the card displays a sequence of LED lights. The proper startup sequence includes a set of fast red blin ks, foll o wed by 3 green blink s, 4 yellow blinks, fol lowed by 3 set s o f 8 yel low blinks.
Troublesho oting 6-6 Issue 1 October 19 98 Blink 2 Green Yellow Red Me ani ng Lucent digital po r t detected. DSP error wi th the Switch Card. Potential hardwa re fault. Switch Card is no t connected to a valid Lucent digital p o rt. Action None Tr y removi ng the card and re-installing it.
Troublesho oting Issue 1 October 1998 6-7 Blink 3 Green Yellow Red Me ani ng Card is operational, and m odem has previou sly connected. Card is operational, but m odem has never connected. Modem error w ith Switch Card. Potential hard ware fault. Action None Try to connect to the Switch Card with remote mod ul e.
Troublesho oting 6-8 Issue 1 October 19 98 Blink 4 Green Yellow Red Me ani ng Card has detected a ring and received an incoming call. Has not necessaril y actually connected. Card is operational, but has ne ver detected a ring o r received an incoming call.
Troublesho oting Issue 1 October 1998 6-9 Status Menu Information Overview Status Inform ation Flags (see page 6- 13) The Switch Management Interface has a built in troubles hooting stat us m e nu th a t displ ays criti cal information for each S witch Card in th e Rack.
Troublesho oting 6-10 Issue 1 October 19 98 Status Menu Information continued Procedure 1. Click Hardw are . All cards installed in the Rack will be displa yed along with slot position, card model, and the User Grou p ass igned to the card.
Troublesho oting Issue 1 October 1998 6-11 Status Menu Information continued Item Description Action Required Disconnects Norm all y when the units go offl ine, a discon nect message is sent and this counter increm e nts. Go to page 6-27 f or required action.
Troublesho oting 6-12 Issue 1 October 19 98 Status Menu Information continued Item Description Action Required Ring detected This is set if a ring has occurred. True : none False: Try to connect to the S witch Card using the re mote module. Chec k wiri ng o n the 5 0-pi n connector Swap bad card w ith known working on e, and verify wiring of slot.
Troublesho oting Issue 1 October 1998 6-13 PBX Flag/M ake Busy options Item Description Action Required PB X Fla g If set, (see ne xt page for procedure) the Sw itc h Card is fla gged b y the remote modu le to be checked ou t b y the administrator. Chec k wit h re mote user for specific problems.
Troublesho oting 6-14 Issue 1 October 19 98 Status Menu Information continued There are four additio nal b uttons available to the ad ministrator. Button Function Update Updates infor mation in the status windo w. Reset; Reset no w Delayed reset Reset now : Immediately resets the selected card and clears the PBX Flag.
Troublesho oting Issue 1 October 1998 6-15 Statistics Menu Information Introduc tion T he Switch Management Interface allows the administrator to obtain detail status information on a specif ic S witch Card in the Rack.
Troublesho oting 6-16 Issue 1 October 19 98 Error Codes A Could occu r regularly . A comm o n error that shoul d not directly impai r module operation. Example: Out of s equence user data packets. B Should n ot occur often . Example: Something has been unplugged, or if it goes online without the DEFINITY ECS connected, get a V42 er ror.
Troublesho oting Issue 1 October 1998 6-17 Error Codes conti nued Error Codes Error Code Descriptio n Cause 111A Number of rejected received User Dat a packets b ecau se the y were ou t of seque nce. 112B Numbe r of time s max i mum num ber of User Data packet re-trans missions were exceeded .
Troublesho oting 6-18 Issue 1 October 19 98 Error Codes conti nued Error Codes Error Code Descriptio n Cause 125B Number of fata l errors that cause d unit to restart (caused b y errors 124C, 118C, and 120B ).
Troublesho oting Issue 1 October 1998 6-19 How to Troubleshoot Audio Problems Symptom: Gap s in co nv ersation or audio sounds choppy Action: This prob lem i s most likel y ca used by bit errors between the re m o te and sw itch modems. Procedure : 1.
Troublesho oting 6-20 Issue 1 October 19 98 How to Troubleshoot Audio Problems continue d Symptom: Muffled audio, low volume or echo present on some calls Audio qu ality problems of this natu re ca n be related t o a number of thing s.
Troublesho oting Issue 1 October 1998 6-21 How to Troubleshoot Audio Problems continue d Phone or phone line use d by other party – If audio quali t y problems are intermittent, it ma y b e related to the phone or p hone line i n use by the person to whom y o u are speaking.
Troublesho oting 6-22 Issue 1 October 19 98 How to Troubleshoot Connection Problems Symptom: Remote Module cannot connect to Switch Card Action: In the event th at the remote module cannot establish a connection to the Switch Card, it is very impor tant to note the error message displayed on the remote phone.
Troublesho oting Issue 1 October 1998 6-23 How to Troubleshoot Connection Problems continued Sympto m: Remote Module cannot connect to Switch Card Action: In the event th at the remote module cannot establish a connection to the Switch Card , it is very important to note t he error message on the re m o te phone di splay.
Troublesho oting 6-24 Issue 1 October 19 98 How to Troubleshoot Connection Problems continued Sympto m: Remote Module cannot connect to Switch Card Action: In the event th at the remote module cannot establish a connection to the Switch Card , it is very important to note t he error message on the re m o te phone di splay.
Troublesho oting Issue 1 October 1998 6-25 How to Troubleshoot Connection Problems continued Sympto m: Remote Module cannot connect to Switch Card Action: In the event th at the remote module cannot establish a connection to the Switch Card , it is very important to note t he error message on the re m o te phone di splay.
Troublesho oting 6-26 Issue 1 October 19 98 How to Troubleshoot Connection Problems continued Sympto m : Remote Module unexpectedly disconnects from Sw itch Card Procedure 1. From the Switch Management Interface, click the Hardware tab, select the Switch Card , and click the Statu s tab.
Troublesho oting Issue 1 October 1998 6-27 How to Troubleshoot Connection Problems continued Sympto m : Remote Module unexpectedly disconnects from Sw itch Card Reason for Disconnect Possible Cause Action Lost Carrier Either th e mode ms dropped the lin e due to errors, or th e remote m odule dropped the an alog phone line or dig ita l terminal.
Troublesho oting 6-28 Issue 1 October 19 98 How to Troubleshoot Connection Problems continued Sympto m : Remote Module unexpectedly disconnects from Sw itch Card Reason for Disconnect Possible Cause Action Lost V42 Analog li ne on t he Switch Ca rd has bee n lost or data packets have been dropped betw ee n th e modems.
Troublesho oting Issue 1 October 1998 6-29 How to Troubleshoot Connection Problems continued Sympto m : Unit does not w akeup from COD m o de or Dialbac k does not work Possible Causes: 1. This is usually ca used b y an error in the REM Phone Number setting in the Dial numbers menu on th e re mote module .
Troublesho oting 6-30 Issue 1 October 19 98 How to Troubleshoot Data Connection Problems Sympto m: Cannot connect PC or term inal to data network Action: Users that want simu lta neous voice and data .
Troublesho oting Issue 1 October 1998 6-31 How to Troubleshoot Data Connection Problems continued 5. Make sure the unit is cab led prope rly. While connec tin g a PC or terminal directly to a device u sua lly requires a Null Modem C able, connecting to these devices throug h the Switch Card requires straight through RS-232 cables.
Troublesho oting 6-32 Issue 1 October 19 98 How to Troubleshoot Data Connection Problems continued Sympto m: Not satisfied with data perform a nce Action: Optimally, the DE FINIT Y Extender use s a reliab le 33.6 Kbps connectio n for data functionality.
Troublesho oting Issue 1 October 1998 6-33 How to reset a forgotten Administrator Password IMPORTANT NOTE : This procedure allows anyone, with ph ysical access to the Rack, the ability to reset the administrato r p assword. The Ra ck mu st be installed where it cannot be physically accessed by unauthor ized persons.
Troublesho oting 6-34 Issue 1 October 19 98 This page i n tentionally l eft blank..
Issue 1 October 1998 7-1 Software Upgrades Chapter Contents Subject Page Introduction 7-2 How to check software revision o f Switc h Car ds 7- 2 Ho w to upgr a de so ftwar e using the S witch Management Interface.
Software Upgrading 7-2 Issue 1 October 19 98 Sof tware Upgr ades Introduc tion T his chapter will explain h o w to upgrade the software contained within the Flash ROM on the Switch Cards. It is important to run the most recent versio n of software. How to check the software re visions of cards Procedure 1.
Software Upgrading Issue 1 October 1998 7-3 How to Upgrade Switch Card Software Procedure 1. Click Upgrade icon and clic k Next . Figure 7.2. Select target im age 2.
Software Upgrading 7-4 Issue 1 October 19 98 How to Upgrade Switch Card Software cont inued 3. De-select the All cards check b o x if only certain Switch Cards sha ll be upgraded and press Next .
Software Upgrading Issue 1 October 1998 7-5 How to Upgrade Switch Card Software cont inued 4. Click the box next to the card(s) to be u p graded. Note: If no Switch Cards ar e displayed, click the Detect button .
Software Upgrading 7-6 Issue 1 October 19 98 How to Upgrade Switch Card Software cont inued 5. Click Next to begin. The wizard displays the progress of the download. Figure 7.5. Ready to u pgrade 6. The upgrade p rocess will finish and t he screen displa ys t he upgrade status for each Switch Card.
Software Upgrading Issue 1 October 1998 7-7 How to Upgrade Software Using a T e rminal program Introduc tion Setup Procedure This upgrad e p rocess applies to both the Switc h Card and remote modu le s and should take place wh e n both are offl i ne. This procedure only covers the Switch Card soft wa re up grad e instr uc tions.
Software Upgrading 7-8 Issue 1 October 19 98 How to Upgrade Software Using a T e rminal Program continued Procedure The module displa ys the follo win g message s: Last chance to stop.. . will force restart after upgrade. Do you want to continue? Enter Y to continue, any other key to a bort.
Software Upgrading Issue 1 October 1998 7-9 How to Upgrade Software Using a T e rminal Program continued Procedure The line cou nt continu e s in in cre ments of 100 l ines. The total can range from 9000 to 14 000 lines dependi ng on the size of the file.
Software Upgrading 7-10 Issue 1 October 19 98 Upgrading the Remote Module Introduc tion T his chapter explains h o w to perform a software u p grade on the remote module from the Switc h Card. Please ensure the Switch Card is upgraded f irst be fore upgradi ng the remote m odule.
Software Upgrading Issue 1 October 1998 7-11 Verifying The Switch Upgrade T he softwar e must no w be verified. The remote ph one should display: Verifying Upgr ade This process may ta ke from 12 to 15 seconds dependin g on the code si ze.
Software Upgrading 7-12 Issue 1 October 19 98 This page i n tentionally l eft blank..
Issue 1 October 1998 8-1 Glossary.
Glossa ry 8-2 Issue 1 October 19 98 Glossary +12 vdc 12 volt dire ct current. 120 VAC 120 volt alternating curre nt (North Americ an stan dard ele ctri ca l supply ).
Glossa ry Issue 1 October 1998 8-3 F Facility Transmi ssion facilit ies. Usually a tw o metallic pa ir set of cor ds, but can be telephone co mpany carriers , T-1, microw ave or dial-up telecommun ications lines.
Glossa ry 8-4 Issue 1 October 19 98 S Switch Module The DEFINITY E xtender 1100 System that conne cts to the DEFINITY ECS..
An important point after buying a device Lucent Technologies 3100 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Lucent Technologies 3100 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Lucent Technologies 3100 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Lucent Technologies 3100 you will learn all the available features of the product, as well as information on its operation. The information that you get Lucent Technologies 3100 will certainly help you make a decision on the purchase.
If you already are a holder of Lucent Technologies 3100, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Lucent Technologies 3100.
However, one of the most important roles played by the user manual is to help in solving problems with Lucent Technologies 3100. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Lucent Technologies 3100 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
