Instruction/ maintenance manual of the product 107970212 Lucent Technologies
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Lucent Technologies Bell Labs Innovations PARTNER MAIL VS ® Voice Messaging System Release 4 Installation and Programming 585-322-521 Comcode 107970212 Issue 1 March 1997.
Copyright © 1997 Lucent Technologies 585-322-521 All Rights Reserved Comcode 107970212 Printed in USA Issue 1 March 1997 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
Important Safety Instructions WARNING: The following list provides basic safety precautions that should always be followed when using the system: 1 . 2 . 3 . 4 . 5 . 6 . 7 . 8 . 9 . 10. Read and understand all instructions. Follow all warnings and instructions marked on the product.
Contents About This Guide xi ■ Purpose xi ■ Terminology xi ■ Key Sequences xii ■ How to Use This Guide xiii ■ Reference Materials xiv 1 Overview 1-1 ■ Tutor Feature 1-3 ■ Languages 1-4 .
Contents 5 System Management 5-1 ■ General Information 5-2 ■ Language 5-8 ■ Automated Attendant Service 5-18 ■ Modifying Mailboxes 5-36 ■ Line Coverage 5-52 ■ Telephone Button Programming .
Contents D Voice Messaging System Planning Forms D-1 E Communications System Planning Forms E-1 F Case Studies F-1 ■ Purpose F-1 ■ Case Study #1 F-2 ■ Case Study #2 F-21 GL Glossary GL-1 IN Inde.
Figures 1 Overview 1-1 1-1. Voice Messaging Services 1-5 1-2. Immediate and Delayed Call Handling 1-9 2 Installation 2-1 2-1. Voice Messaging System Extensions for PARTNER Plus, PARTNER II, and PARTNER 48 2-3 2-2. Sample Voice Messaging System Extensions for PARTNER Advanced Communications Systems 2-4 2-3.
About This Guide Purpose This guide provides instructions for installing, upgrading, programming, and managing the PARTNER MAIL VS ® Voice Messaging System on the PARTNER ® Plus, PARTNER II, PARTNER 48, or PARTNER Advanced Communications System (ACS).
About This Guide Key Sequences This guide instructs you to press key sequences on the telephone’s dialpad to perform tasks. Each sequence includes a number. If the keys on your dialpad also have letters, the number in the sequence is equivalent to a letter associated with the task in English.
About This Guide How to Use This Guide lf you are the technician, refer to the appropriate chapters to help you: ■ ■ ■ ■ Install the voice messaging system hardware. Chapter 2 provides instructions for installing and upgrading the voice messaging system module in the communication system’s control unit.
About This Guide Product Safety Statements Product safety statements are identified in this guide by a CAUTION: Indicates the presence of a hazard that will or can cause minor personal injury or properly damage if the hazard is not avoided.
About This Guide Reference Materials In addition to this guide, the following materials are available (the order numbers are in parentheses) for the voice messaging system: ■ Using the PARTNER MAIL .
Overview 1 Contents Tutor Feature Languages Voice Messaging Services ■ Automated Attendant Service Communications System Features Affecting Automated Attendant Service Group Call Distribution VMS Hu.
Overview 1 The PARTNER MAIL VS Voice Messaging System is designed to work with the communications system to automate the call handling needs of the business. The voice messaging system: ■ ■ ■ ■ ■ ■ Expands easily and supports four configurations to accommodate growth and ensure optimal performance.
Overview ■ ■ ■ ■ ■ Allows subscribers to retrieve messages from any touch-tone phone on the premises or from a remote location. And the system informs subscribers how many of these messages are new and how many are old (previously saved) messages.
Overview Tutor Feature Tutor is an “on-line help” feature that allows users to easily access and listen to information about commonly-used communications system features. Any user can access the Tutor—users do not have to be voice messaging system subscribers.
Overview Languages The voice messaging system supports multiple languages. You can choose to have outside callers hear all voice prompts and customized messages in one of the supported languages (Monolingual Mode) or you can let outside callers choose between two languages preselected for the system by the System Manager (Bilingual Mode).
Overview PARTNER MAIL VS Voice Messaging System Automated Attendant Service Call Answer Service Voice Mail Service Prompts caller to make a choice Prompts caller to leave a message Allows subscribers .
Overview Automated Attendant Service The Automated Attendant Service can answer and route outside calls without assistance from a receptionist. After an outside call is answered, the Automated Attendant Service plays a customized message (called the menu prompt).
Overview For a system set for Bilingual Mode, the Day Menu Prompt should let callers know that they can switch from the Primary Language to the Secondary Language. Note that callers can also press [ ★ ] [ 1 ] while listening to an Automated Attendant Announcement to switch between the Primary and Secondary Languages.
Overview Communications System Features Affecting Automated Attendant Service When planning Automated Attendant Service, you must choose settings for the following communications system features: ■ ■ ■ ■ Group Call Distribution. Specifies the outside lines that are to be answered by Automated Attendant Service.
Overview VMS Hunt Delay This option specifies either immediate or delayed call handling(see Figure 1-2): ■ Immediate (factory setting). The Automated Attendant Service answers outside calls on the second ring and plays the Day or Night Menu Prompt. The receptionist can act as backup.
Overview Transfer Return Extension For extensions associated with the mail system unit, this option specifies how unanswered calls are transferred by the voice mail system.
Overview Music On Hold If you use Automated Attendant Service, you also may want to use the communications system’s Music On Hold feature. When Music On Hold is Active and an audio source is connected to the system, callers waiting to be transferred hear music or recorded material.
Overview Communications System Features Affecting Call Answer Service Call Answer Service works with the following communications system features: ■ VMS Extension Coverage ■ Do Not Disturb ■ Line Coverage ■ Voice Mailbox Transfer Each of these features is explained briefly below.
Overview Line ownership typically is assigned to personal lines or to lines to be used for outside access to the voice messaging system when Automated Attendant Service is not used. (Lines in the system can be assigned either Line Coverage or Automated Attendant Service coverage—a single line cannot be assigned both types of coverage.
Overview When subscribers call into the Voice Mail Service, they hear this factory-set prompt in either the System Language (Monolingual Mode) or the Primary and Secondary Language (Bilingual Mode): Welcome to PARTNER MAIL VS. Please enter extension and #.
Overview Security The System Manager is responsible for the security of the system. It is important that you fully understand and appropriately administer this product to reduce your risk of incurring charges that result from unauthorized use of the system.
Overview You should also ■ ■ provide effective physical security for the room containing your telecommunications equipment and the room with administrative tools, records, and System Administration information. These areas should be locked when unattended.
Overview ■ ■ ■ ■ ■ ■ Ask users to tell you if any of the following suspicious activity occurs: — inability to log into Voice Mail — — — — — — — — lost mail messages or al.
Installation 2 Contents Before You Start Installing the PARTNER MAIL VS Module 2-1 2-2 2-i.
Installation 2 This chapter provides instructions for installing the voice messaging system’s hardware in the communications system’s control unit. Before You Start Refer to Appendix A to verify that you have the appropriate voice messaging system and communications system hardware.
Installation Installing the PARTNER MAIL VS Module To install the voice messaging system module in the communications system’s control unit: 1. 2. Turn off power to the communications system’s con.
Installation 3 . Refer to Figure 2-1 or Figure 2-2 for your system, then record the extensions associated with the PARTNER MAIL VS module on Form B1 of the System Planner for the communications system.
Installation 5-Slot Carrier ACS Processor Module Extension Jacks If PARTNER MAIL VS Is Installed In Slot: 1 2 3 4 2-port Systems Then Assign These Exts.
Installation (Reserved for Future Use) RS-232 Port (Factory Use Only) Power Indicator (Green) LED Slot for Optional Mailbox Expansion Card Test (Yellow) LED Status (Red) LED Hard Disk Drive (Green) LED Figure 2-3. Installing the Mailbox Expansion Card 4.
Installation 7. 8. After approximately 10 seconds when the tests are completed, the yellow Test LED goes off. When this occurs, check the red Status LED: — If the red Status LED is not lit, the module passed the tests.
Understanding Programming 3 Contents Communications System Programming ■ Planning Forms ■ Using System Programming The Programming Overlays Programming Mode Voice Messaging System Programming ■ .
Understanding Programming 3 This chapter provides general programming information for the communications system and the voice messaging system. Both systems must be programmed so they can work together as an integrated unit.
Understanding Programming Planning Forms Refer to the communications system’s System Planner when you are changing system settings, and be sure to record any changes you make. The following forms from the System Planner contain information about the voice messaging system: ■ ■ ■ ■ Form A: System Configuration.
Understanding Programming The Programming Overlays During System Programming, the normal functions of several buttons on the phone at extension 10 (or 11 if available) change. For example, left [ Intercom ] becomes [ System Program ], which is the button used to enter programming mode.
Understanding Programming Voice Messaging System Programming Before you program the voice messaging system, obtain completed copies of planning forms for the communications system and the voice messaging system. These forms provide the names, extensions, mailboxes and other information required to program the voice messaging system.
Understanding Programming ■ ■ Form 5A: Night Menu Prompt: Secondary Language. Used only if the system is set for Bilingual Mode. Shows the script used to record the Night Menu Prompt in the Secondary Language. Form 6: Line Ownership. Identifies the lines assigned VMS Line Coverage.
Understanding Programming The Programming Main Menu The Programming Main Menu allows you to access the Language Mode and the language(s) associated with that mode, the Automated Attendant Service Menu, mailbox assignments, and line ownership assignments.
Understanding Programming Enter the Password and press #. (The factory-set Password is 1234.) The system plays: System Manager. PARTNER MAIL VS Release 4. The system plays the available programming options. It does not play option 9 (the Programming Main Menu), which only the System Manager can access.
Initial Programming 4 Contents Overview Voice Mail System Configurations ■ Upgrading Your Voice Mail System Initial Communications System Setup ■ VMS Hunt Group Extensions ■ Transfer Return Exte.
Contents Communications System Programming ■ Automated Attendant Service Group Call Distribution VMS Hunt Delay Automatic Extension Privacy VMS Hunt Schedule Night Service Music On Hold Disallowed P.
Initial Programming 4 Overview This chapter identifies the four possible voice messaging system configurations. It tells you how to perform initial programming of the voice messaging and communications systems.
Initial Programming Voice Mail System Configurations The PARTNER Mail VS supports the following configurations: ■ 2 voice channels (ports), 10 mailboxes (standard) ■ 2 ports, 20 mailboxes (require.
Initial Programming Initial Communications System Setup You must perform the first two procedures for every installation. The procedure for Outgoing Call Restriction is strongly recommended to ensure system security. For the following procedures, you need to know the extension numbers associated with the PARTNER MAIL VS system module.
Initial Programming Transfer Return Extensions For extensions associated with the voice mail system unit, use the following procedure. If the voice mail system transfers a call to an extension that ha.
Initial Programming 7. 8. Press [ Feature ] [ 0 ] [ 0 ] to exit programming. Refer to the next section for information about programming the voice messaging system. NOTE: If Outcalling is permitted, be sure to create Allowed and Disallowed Phone Lists as needed for Outcalling numbers.
Initial Programming Voice Messaging System Programming Language Before you begin, locate Form 1 for the voice messaging system. Check to see if any of the Language settings are changed from the factor.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Initial Programming Bilingual Mode To change the Language Mode and the Primary and Secondary Languages as specified on Form 1: If necessary, access the Programming Main Menu. If you are already at the Programming Main Menu, skip to Step 2.
Initial Programming Automated Attendant Service Before you begin, locate Forms 1, 3, 3A, 4, and 5 for the voice messaging system. If the system is set for Bilingual Mode, also locate Forms 3B, 4A, and 5A. If Automated Attendant Service is not to be used; skip to “Voice Mail Service.
Initial Programming 8. Do one of the following: 9. 10. 11. 12. 13. 14. 15. 16. 17. — If you chose Selector Code Transfer in Step 7, enter the extension, Hunt Group, or Calling Group number specified in Column C of Form 3. This value corresponds to the Selector Code entered in Step 5.
Initial Programming Night Menu Prompt To record the Night Menu Prompt specified on Form 5: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. If necessary, access the Programming Main Menu. if you are already at the Programming Main Menu, skip to Step 2. a. b. c. d Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button.
Initial Programming Bilingual Mode Menu Definition, Day Menu Prompts, and Announcements To define the Automated Attendant Service menu as specified on Form 3 and to record the Day Menu Prompts for the Primary and Secondary Languages specified on Form 4 and 4A, and the Automated Attendant Announcement(s) specified on Form 3B, follow this procedure.
Initial Programming 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. Repeat Steps 5 through 8 for each Selector Code for which there is information in Column C.
Initial Programming 23. 24. Press [ ★ ] [ 7 ] to return to the Programming Main Menu. Continue with “Night Menu Prompt” or go to the section, “Voice Mail Service.” Night Menu Prompt To record the Night Menu Prompt in the Primary and Secondary Languages specified on Form 5 and Form 5A: 1.
Initial Programming 13. 14. 15. 16. 17. Choose an option or skip this step: — Press [ 2 ] [ 1 ] to immediately re-record this Menu Prompt. Begin recording immediately after the beep; press [ 1 ] after recording. Repeat, if desired. — — Press [ 2 ] [ 3 ] to play back this Menu Prompt.
Initial Programming Voice Mail Service Before you begin, locate Form 2 for the voice messaging system. Check to see if mailboxes are numbered differently from the factory defaults, if any mailbox is to be deleted, or if a Mailbox Language is changed for any mailbox.
Initial Programming Creating a Mailbox To create mailboxes as specified on Form 2: 1. 2. 3. 4. 5. 6. 7. If necessary, access the Programming Main Menu. If you are already at the Programming Main Menu, skip to Step 2. a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button.
Initial Programming Assigning Outcalling Privileges When the system is first installed, the Outcalling feature is not assigned to any mailbox. CAUTION: Before you assign mailboxes Outcalling privilege.
Initial Programming Line Ownership Before you begin, locate Form 6 for the voice messaging system. ■ If Form 6 is filled out, use the procedure below to assign ownership. ■ If Form 6 is not filled out, skip to “Communications System Programming.
Initial Programming Communications System Programming Automated Attendant Service Before you begin, locate Forms A, B1, and C of the System Planner for the communications system. Refer to Form A, Page 1, Line Coverage, to see if any lines are checked for VMS–AA.
Initial Programming VMS Hunt Delay Check Form A, Page 2, VMS Hunt Delay. If Delayed is specified, follow the procedure below. Otherwise, skip to the next section, “Automatic Extension Privacy.” To change the VMS Hunt Delay setting from Immediate to Delayed as specified on Form A, Page 2: 1.
Initial Programming Night Service Check Form C for extension 10. If a Night Service button is specified, follow the procedure below. To program Night Service on a button with lights at extension 10 as specified on Form C: 1. Press [ # ] [ 5 ] [ 0 ] [ 3 ].
Initial Programming Disallowed Phone Numbers If Outcalling is permitted, a Disallowed Phone Number List (#404) can be created to restrict calls. Creating a Disallowed Phone Number List Check communications system Planning Form D to see if a Disallowed Phone Number List is needed for Outcalling.
Initial Programming Allowed Phone Numbers If Outcalling is permitted, an Allowed Phone Number List (#407) can be created to identify numbers to which Outcalling is allowed. Creating an Allowed Phone Number List Check communications system Planning Form D to see if an Allowed Phone Number List is needed for Outcalling.
Initial Programming Call Answer Service Before you begin, locate Forms A and B2 of the System Planner for the communications system. ■ ■ ■ Refer to Form A, Page 1, Line Coverage. If either check marks or extension numbers appear in the VMS-Mail column, use “Line Coverage” on the next page to program personal lines for Call Answer Service.
Initial Programming Line Coverage Extension To assign line coverage for the extension numbers specified in the VMS-Mail column on Form A, Page 1, Line Coverage: Press [ # ] [ 2 ] [ 0 ] [ 8 ]*. 1. 2. 3. 4. 5. 6. 7. At the Line: prompt, enter the first line for which an extension is specified in the VMS-Mail column of Form A, Page 1, Line Coverage.
Initial Programming VMS Cover Rings Check Form A, Page 2, to see if VMS Cover Rings (#117)* is different from the factory setting of 3. If it is, follow the procedure below beginning with Step 1.
Initial Programming Do Not Disturb Used in conjunction with either automatic VMS cover or manual VMS cover, this button lets subscribers send callers immediately to his or her mailbox (instead of ringing the extension first). To program a Do Not Disturb (DND) button as specified on Form C: 1.
Initial Programming Voice Mail Messages This intercom Auto Dial button allows the subscriber to access the voice messaging system with the touch of one button. To program a Voice Mail Messages (VMMsgs) button as specified on Form C: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
Initial Programming Verifying System Operation After you finish programming the voice messaging system and the communications system, you should perform the tests described in this section to verify system operation.
Initial Programming Repeat Steps 2 through 4 for each line that has Automated Attendant Service coverage. 9. 10. If the VMS Hunt Schedule is set for Always, continue with “Night Menu” below. Night Menu 1. 2. 3. Make sure the Night Service button at extension 10 is on.
Initial Programming Call Answer Service VMS Extension Coverage 1. 2. 3. 4. Press the Do Not Disturb button at the appropriate destination extensions to quickly route your test calls to Call Answer Service. For extensions that do not have Automatic VMS Cover, turn on coverage by pressing the VMS Cover button at those extensions.
System Management 5 Contents General Information ■ Changing Your Password ■ Training Co-Workers Language Outcalling Using the Tutor Feature Receptionist’s Responsibilities Group Calling Tips Lan.
Contents ■ Bilingual Mode Playing the Menu Definition and Announcements Playing the Day and Night Menu Prompts in the Primary and Secondary Languages Modifying the Menu Definition, Day Menu Prompts,.
System Management 5 This chapter provides the programming procedures you can use to make changes to the voice messaging system to reflect changes in your company.
System Management General Information This section tells you how to change the System Manager’s password, which is required for changing voice messaging system settings. It also provides information that you should share with all system users and other information that is specifically for the receptionist at extension 10.
System Management Training Co-Workers Language You should let system users know about the following language options: ■ ■ You can change the language of voice prompts that a subscriber hears when recording a personal greeting, retrieving messages, and other Voice Mail services.
System Management ■ ■ ■ ■ If a message arrives at a subscriber’s mailbox after the specified Outcalling time interval, Outcalling notification for that message is not initiated at the next Outcalling time interval. The system attempts to outcall three times within a minimum time interval of 15 minutes between attempts.
System Management Using the Tutor Feature Tutor is an “on-line help” feature that allows all system users (not just voice messaging system subscribers) to easily access and listen to information on commonly-used communications system features.
System Management Receptionist’s Responsibilities After the voice messaging system is installed, the receptionist at extension 10 should be aware of certain interactions between the voice messaging system and the receptionist’s extension.
System Management Group Calling Tips It is important to note that voice mail coverage is not provided for group calls. If your system is set up for group transfer, be sure that the receptionist is awa.
System Management Language You can choose the Language Mode, either Monolingual or Bilingual, and the Language(s) used by that mode (see Figure 5-1). Monolingual Mode supports a single System Language that callers hear when they call in to the voice messaging system.
■ ■ ■ System Management If you need to change current programming for Language, you can use the instructions presented in this section. For example: If you want to change the Language Mode from Monolingual to Bilingual or Bilingual to Monolingual, use “Modifying the Language Mode.
System Management 4. 5. Either: — Press [ 1 ] for Monolingual Mode. The system plays: System is in Monolingual Mode. To program Language Mode, press 1. To program System Language, press 2. If finished, press * #. — Press [ 2 ] for Bilingual Mode. The system plays: System is in Bilingual Mode.
System Management 4. 5. Press [ 2 ]. The system plays: System language is LANGUAGE (where LANGUAGE is the current language). To play System Language, press 2. To modify System Language, press 6. If finished, press * #. At this point, do one of the following: — — To change the System Language, go to Step 4 of “Modifying the System Language.
System Management 4. 5. 6. 7. Press [ 6 ]. The system plays the current System Language, then prompts you to enter the number corresponding to the desired language. Press the number for the language you want to use. The system plays: For LANGUAGE (where LANGUAGE is the current language), press 9 to confirm or 6 to cancel.
System Management Bilingual Mode Playing the Primary Language To listen to the current Primary Language: 1. 2. 3. 4. 5. 6. Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ].
System Management Modifying the Primary Language Update Form 1 for the voice messaging system to show the change in the Primary Language selected for Bilingual Mode. When you change the Primary Language, the system uses any recorded messages already associated with the new Primary Language.
System Management 6. 7. 8. Press the number for the language you want to use. The system plays: For LANGUAGE (where LANGUAGE is the current language), press 9 to confirm or 6 to cancel. Either: — Press [ 6 ] to cancel your selection. The system plays: Primary Language has not been changed.
System Management 5 . 6 . Press [ 2 ]. The system plays: Secondary language is LANGUAGE (where LANGUAGE is the current language). To play Secondary Language, press 2.
System Management 5. 6. 7. 8. Press [ 6 ]. The system plays the current Secondary Language, then prompts you to enter the number corresponding to the desired language. Press the number for the language you want to use. The system plays: For LANGUAGE (where LANGUAGE is the current language), press 9 to confirm or 6 to cancel.
System Management Automated Attendant Service Automated Attendant Service (see Figure 5-2) can provide both day and night operation so callers can hear an appropriate prompt in either the System or Primary Language when they call your company.
System Management Programming Main Menu (Press 9 ) Automated Attendant (Press 3 ) Day Menu (Press [ 1 ]) Yes N o Bilingual Mode? Yes Bilingual Mode? N o Play Day Modify Menu Prompt Definition and/or (.
System Management If you need to change current programming for the Automated Attendant Service, you can use the instructions presented in this section.
System Management ■ Announcement. You can assign any of the selector codes to an Announcement number. When a caller presses the single-digit selector code, the system plays an Announcement (primary or secondary) that you assigned to that digit. Each Announcement can be up to four minutes in length.
System Management Other Options Automated Attendant Service provides the following built-in options—no programming required—for use in your menu prompt: ■ ■ ■ ■ A third type of transfer option, which is always available to outside and inside callers, may be useful in certain situations.
System Management 3 . 4 . 5 . 6 . 7 . Press [ 1 ] for the Day Menu. The system plays: To play the menu, press 2; to modify the menu, press 6. If finished, press * #. Press [ 2 ]. The system plays: To play the menu prompt, press 1. To play the Menu Definition, press 2.
System Management 4. 5. Press [ 2 ]. The system plays: To play the menu prompt, press 1. To play the Menu Definition, press 2. If finished, press * #. To play the Menu Prompt, press [ 1 ]. The system plays the Day or Night Menu Prompt depending on your choice in Step 3.
System Management 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Press [ 6 ]. The system plays: Please enter a selector code from 1 to 9. When finished modifying the Menu Definition, press * #. lf you want to modify only the Day Menu Prompt, go to Step 10. Otherwise, continue with Step 6.
System Management 14. 15. 16. Choose an option or skip this step: — Press [ 2 ] [ 1 ] to immediately re-record the Day Menu Prompt or Announcement. Begin recording immediately after the beep; press [ 1 ] after recording. Repeat, if desired. Otherwise, go to Step 15.
System Management 6. 7. 8. 9. Press [ 1 ] when you are finished recording. Choose an option or skip this step: — Press [ 2 ] [ 1 ] to immediately re-record the Night Menu Prompt. Begin recording immediately after the beep; press [ 1 ] after recording.
System Management 4. 5. 6. Press [ 2 ]. The system plays: To play the menu prompt, press 1. To play the Menu Definition, press 2. If finished, press * #. Press [ 2 ] to play the Menu Definition. The system plays the current Menu Definition. lf an Announcement is recorded, the system plays the Selector Code and associated Announcement number.
System Management 4. 5. 6. 7. 8. Press [ 2 ]. The system plays: To play the menu prompt, press 1. To play the Menu Definition, press 2. If finished, press * #. Press [ 1 ] to play the menu prompt. The system plays: To play Primary Language prompt, press 1.
System Management Modifying the Menu Definition, Day Menu Prompts, and Announcements Update Forms 3 and 4A for the voice messaging system to show modifications to the Menu Definition and/or Day Menu Prompts; update forms 3, 3A, and 3B for the voice messaging system to show modifications to the Automated Attendant Announcements.
System Management 6. 7. 8. 9. 10. 11. 12. 13. 14. Enter a Selector Code from 1 through 9. The system plays the current Selector Code Action (or Announcement number and Announcement), then asks: Do you want to make a modification? Press 9 to confirm or 6 to cancel.
System Management 15. 16. 17. 18. 19. 20. 21. 22. Modifying the Night Menu Prompts Choose an option or skip this step: — Press [ 2 ] [ 1 ] to immediately re-record this Day Menu Prompt or Announcement. Begin recording immediately after the beep; press [ 1 ] after recording.
System Management 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Press [ 2 ]. The system plays: To play the menu, press 2; to modify the menu, press 6. If finished, press * #. Press [ 6 ]. The system plays: To record Primary Language prompt, press 1. To record Secondary Language prompt, press 2.
System Management Group Call Distribution Use this communications system procedure to specify a new outside line on which you want Automated Attendant Service. Update Line Coverage on Form A, Page 1 of the System Planner for the communications system to show modifications to VMS-AA lines before you begin.
System Management Automatic Extension Privacy If VMS Hunt Delay is set to Immediate, use this procedure to prevent users from accidentally picking up calls sent to the voice messaging system. Update Form B1 of the System Planner for the communications system to show Automatic Extension Privacy (#304) as Assigned for the PARTNER MAIL VS extensions.
System Management Modifying Mailboxes The voice messaging system is shipped with mailboxes already created for a predetermined number of extensions. If a Mailbox Expansion Card is installed, mailbox capacity is increased. The characteristics of mailboxes are as follows: ■ ■ Receptionist’s Extension.
Programming Main Menu (Press 9 ) System Management Mailboxes (Press [ 4 ]) Mailbox Number (Enter Number +[ # ]) Yes Mailbox No Number Exists? Reinitialize Create Main Menu Mailbox (Press [ 3 ]) (Press.
System Management If you need to change current mailbox programming, you can use the instructions presented in this section. For example: ■ ■ ■ ■ ■ If an employee leaves the company, you can set up the previously assigned mailbox number for a new employee.
System Management Hardware Considerations After you delete a mailbox, you can reassign that mailbox to another subscriber’s extension using the “Creating a Mailbox” procedure.
System Management Line Jacks Line Jacks Extension Jacks PARTNER ACS 2-Slot Carrier Extension Jacks 206 Module Extension Jacks Line Jacks Extension Jacks PARTNER ACS 5-Slot Carrier Line 206 Modules Jacks Extension Jacks Figure 5-5.
System Management Review the following notes before you program guest mailboxes: ■ ■ If you have empty slots in the carrier, you can assign guest mailboxes to those extensions in the dial plan that correspond to the empty slot(s). When you assign guest mailboxes, it is recommended that you start assignments from the high end of the dial plan.
System Management Checking a Mailbox’s Status Use this procedure to determine if a mailbox exists: 1. 2. 3. Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ]. c. d. Enter the Password and press [ # ].
System Management SECURITY ALERT: As a safeguard against toll fraud, delete unused mailboxes. To delete a mailbox: 1. 2. 3. 4. 5. 6. Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ].
System Management Creating a Mailbox Update Form 2 for the voice messaging system to show mailboxes to be created; then use the updated form while performing the following procedure. The system is shipped with mailboxes for a predetermined number of extensions.
System Management 4 . 5 . Press [ 4 ]. The system plays: Created. Press [ ★ ] [ 7 ] to return to the Programming Main Menu or hang up to quit. Reinitializing a Password If a subscriber forgets the password for his or her mailbox, you can reinitialize the password to the factory setting of 1234 so the user can retrieve messages.
System Management Reinitializing a Mailbox To prepare a previously used mailbox for a new subscriber, you can reinitialize the mailbox. This procedure deletes any messages left in the mailbox and turn.
1 . 2 . 3 . 4 . 5 . 6 . c. d. System Management Playing a Mailbox’s Language To play the language currently used for a mailbox: Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ].
System Management Modifying a Mailbox’s Language Update Form 2 for the voice messaging system to show the languages assigned to mailboxes; then use the updated form while performing the following procedure. To modify a mailbox’s language: 1. 2. 3.
7 . System Management Either: — Press [ 9 ] to confirm. The system plays: Mailbox Language has been changed. — Press [ 6 ] to cancel. The system plays: Mailbox Language has not been changed. 8. Press [ ★ ] [ 7 ] to return to the Programming Main Menu or hang up to quit.
System Management 2. 3. 4. 5. 6. 7. Press [ 4 ] to program mailboxes. The system tells you how many mailboxes exist and how many are allowed, then: Please enter the mailbox number followed by # or press # for the next mailbox. Enter the number of the mailbox for which you want to activate/deactivate Outcalling privileges followed by [ # ].
System Management Automatic VMS Cover Use this communications system procedure to assign automatic voice mail coverage to the appropriate extensions. Update Form B2 of the System Planner for the communications system before you begin. To assign Automatic VMS Cover to extensions: 1.
System Management Line Coverage This feature lets callers who call in on a covered line leave messages in the mailbox of a specific subscriber. Line coverage typically is used for personal lines or outside access to the voice messaging system if Automated Attendant Service is not used.
System Management VMS Line Coverage If you specify VMS Line Coverage for any system lines, you must assign an owner to the covered lines to prevent the system from transferring callers who call in on those lines to the receptionist’s extension.
System Management Scanning Line Ownership To review the current owners of outside lines: 1. 2. 3. 4. 5. 6. Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ]. c. d. Enter the Password and press [ # ].
1. 2. 3. 4. 5. 6. 7. c. d. System Management Assigning Line Ownership Update Form 6 for the voice messaging system to show the line number that requires coverage and the line owner’s extension number; then use the updated form while performing the following procedure.
System Management Modifying Line Ownership Update Form 6 for the voice messaging system to show modifications to line ownership; then use the updated form while performing the following procedure. To change line ownership: 1. 2. 3. 4. 5. 6. 7. Access the Programming Main Menu: a.
System Management Deleting Line Ownership Update Form 6 for the voice messaging system to show the ownership assignments you want to delete; then use the updated form while performing the following procedure.
System Management Group Call Distribution Use this procedure to modify the assignment of outside lines for VMS Line Coverage. Update Form A, Page 1, Line Coverage of the System Planner for the communications system to show modifications to VMS-MAIL lines before you begin.
System Management Extension Line Coverage After assigning Extension Line Coverage, make sure VMS coverage is on for the extension. See “Automatic VMS Cover” earlier in this chapter or “VMS Cover” later in this chapter. Use this procedure to modify the assignment of outside lines for Extension Line Coverage*.
System Management Telephone Button Programming Update Form C of the System Planner for the communications system if you change button programming for a subscriber’s extension.
3. 4. 5. 6. 1. 2. 3. 4. 5. 6. System Management Do Not Disturb Used in conjunction with either automatic or manual extension coverage, this button lets subscribers send callers immediately to their voice mailbox. To program a Do Not Disturb button: 1.
System Management Voice Mail Messages This intercom Auto Dial button allows the subscriber to access the voice messaging system with one touch of a button. To program a Voice Mail Messages button: 1. 2. 3. 4. 5. 6. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
6 Troubleshooting Contents When You Need Help Automated Attendant Service ■ ■ ■ ■ ■ ■ ■ ■ Outside Callers Hear Ringing, but System Does Not Answer Outside Callers Hear Silence, Tones, .
Troubleshooting 6 When You Need Help If you have a problem with your system, you may be able to solve it yourself by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help: in the continental U.S.
Troubleshooting Automated Attendant Service Outside Callers Hear Ringing, but System Does Not Answer Possible Cause 1: This is normal when the PARTNER MAIL VS extensions are busy. What to do: There are a number of ways to reduce the amount of time a PARTNER MAIL VS extension is busy.
Troubleshooting Outside Callers Hear Silence, Tones, or Ringing During Transfer Possible Cause: Music On Hold is not set up for the system. What to do: See Music On Hold (#602) in the Programming and Use guide for the communications system.
Troubleshooting System Does Not Transfer Calls Properly Possible Cause 1: If this occurs when the Automated Attendant Service answers calls, the Menu Definition may be programmed incorrectly. What to do: Follow the steps for “Verifying System Operation” in Chapter 4 to test Automated Attendant Service.
Troubleshooting Unanswered Transferred Calls Ring Continually Possible Cause: In some countries, the telephone company does not always provide a far-end disconnect signal.
Troubleshooting Call Answer Service Call Answer Service Takes Too Long to Answer Calls Possible Cause: Calls ring four times at a subscriber’s extension to give the subscriber a chance to answer the call. What to do: Recommend that subscribers program a Do Not Disturb button on their system phones.
Troubleshooting Voice Mail Service Subscriber Unable to Log In to Voice Mail Possible Cause 1: A subscriber entered the number of a mailbox that does not exist. What to do: Make sure the subscriber enters an existing mailbox number. Use “Playing a Mailbox’s Status” in Chapter 5 to check the status of existing mailboxes.
Troubleshooting Subscriber Cannot Forward Messages to Another Subscriber Possible Cause 1: The recipient’s mailbox is full or does not have enough space remaining to accommodate the message. What to do: Old messages must be deleted regularly from mailboxes.
Troubleshooting Possible Cause 3: The PARTNER MAIL VS may not be programmed correctly. What to do: Refer to Figure 2-1 in Chapter 2 to determine the extension numbers that are associated with the PARTNER MAIL VS module. Then use Hunt Group Extensions (#505) to verify that the VMS extensions are assigned to Hunt Group 7.
Troubleshooting Possible Cause 3: A line may not be available to place a call. What to do: If all lines are in use when the system attempts to outcall, the outcall does not go through. The mail system attempts to outcall three times within a minimum time interval of 15 minutes between attempts.
Troubleshooting Language Cannot Switch Between Primary and Secondary Languages Possible Cause: The system is set for Monolingual Mode. What to do: Refer to “Modifying the Language Mode” in Chapter 5 to determine the system’s Language Mode.
■ ■ ■ † Specifications A Capacities Mailboxes ■ ■ Automated ■ Attendant ■ ■ ■ Mail Capacity: Ext. 10, 60 minutes (120 messages); subscriber, 20 minutes (40 messages) Message Length.
Specifications Communications The PARTNER MAIL VS system is supported on the following System PARTNER Plus, PARTNER II, PARTNER Advanced, and PARTNER 48 communications systems: ■ In most countries: Release 3.1 or later of PARTNER Plus, PARTNER II, and PARTNER 48, and Release 1.
Specifications Environmental ■ Requirements— Control Unit ■ ■ ■ ■ ■ ■ Mount on a wall at least 2 feet (0.6 meters) from the floor (wall mounting required) Locate within 5 feet (1.5 meters) of the network interface jacks and a properly grounded electrical outlet not controlled by switch, using supplied 7-foot (2.
Specifications Government ■ U.S.: FCC Part 68 Approvals and FCC registration number (U.S.): AS5 USA-61630-KF-E Local Phone FCC Part 15 Class A Company REN (outside line jack): 0.
FCC Information B Federal Communications Commission (FCC) Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules.
FCC Information FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: ■ ■ ■ ■ Means of Connection: Connection to the telephone network shall be through a standard network interface jack USOC RJ11C.
FCC Information IC Notification and Repair Information The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements.
FCC Information Renseignements sur la notification du ministére des Communications du Canada et la réparation L’étiquette du Ministère des Communications du Canada identifie le matériel homologué.
Warranty Information C Repair Information Outside the continental U.S., contact your Lucent Technologies Representative or local Authorized Dealer for warranty and repair information applicable to your system.
Warranty Information Post-Warranty Repairs If you purchased your system from Lucent Technologies and you have a post- warranty service contact, Lucent Technologies service is provided under the terms of that contract.
Warranty Information Lucent Technologies Warranty and Limitation of Liability Lucent Technologies warrant you, the customer, that your system will be in good working order on the date Lucent Technologies or its authorized reseller delivers or installs the system, whichever is later (“Warranty Date”).
Warranty Information LUCENT TECHNOLOGIES’ OBLIGATION TO REPAIR, REPLACE, OR REFUND, AS SET FORTH ABOVE, IS YOUR EXCLUSIVE REMEDY. EXCEPT AS SPECIFICALLY SET FORTH ABOVE, LUCENT TECHNOLOGIES, ITS AFF.
Voice Messaging System Planning Forms D This appendix contains the voice messaging system forms. We suggest you fill in a photocopy of the form you need, leaving the blank original in the book, in case you need to make revisions in the future.
Voice Messaging System Planning Forms How To Use the Forms The following table shows what voice mail system forms should be completed according to your voice mail system feature selection: To Use VMS .
Form 1: Language Language Mode: ❑ Monolingual ✔ ❑ Bilingual Monolingual Mode–System Language: ❑ U.S. English ✔ ❑ U.K. English ❑ Latin American Spanish ❑ Canadian French ❑ Other–specify Bilingual Mode–Primary Language: ❑ U.S. English ✔ ❑ U.
Form 2: Mailbox Assignments Mailbox Subscriber Name Mailbox Outcalling Language Assigned Mailbox Subscriber Name Mailbox Outcalling Language Assigned 10 ✔ (26 ✔ ) (11 ✔ ) (27 ✔ ) (12 ✔ ) (28.
Form 3: Menu Definition Required for Automated Attendant Service Description Selector Range of Extensions Ext. # or Group # for Code for Direct Extension Selector Code Transfer, Transfer or Announceme.
Form 3: Menu Definition Programming the Menu ■ To program the menu definition, dial [ 3 ] from the Programming Main Menu and select the Day Menu. After defining the menu, the system will prompt you to record the menu prompt. See Form 4 for the Day Menu Prompt and Form 5 for the Night Menu Prompt; for Bilingual Mode, also see Forms 4A and 5A.
Form 3A: Automated Attendant Announcement— System Language or Primary Language Required if Selector Code Transfer is set to Announcement Announcement # : Announcement # : General Information Completing this Form ■ ■ ■ ■ After the Announcement plays, you can program the system to Write the Announcement and its number in the space provided.
Form 3B: Automated Attendant Announcement—Secondary Language Required for Bilingual Mode only if Selector Code transfer is set to Announcement Announcement # : Announcement # : General Information .
Form 4: Day Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Day Only or Always General Information ■ ■ ■ ■ The Day Menu Prompt plays to callers when the VMS Hunt Schedule is set to Day Only or Always and Night Service is off.
Form 4A: Day Menu Prompt—Secondary Language Required for Bilingual Mode only if VMS Hunt Schedule is set to Day Only or Always General Information Completing this Form ■ ■ ■ ■ The Day Menu Prompt plays to callers when the VMS Hunt Schedule is set to Day Only or Always and Night Service is off.
Form 5: Night Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Night Only or Always General Information ■ ■ ■ ■ The Night Menu Prompt plays to callers when the VMS Hunt Schedule is set to Night Only or Always and Night Service is on.
Form 5A: Night Menu Prompt—Secondary Language Required for Bilingual Mode only if VMS Hunt Schedule is set to Night Only or Always General Information ■ ■ ■ ■ The Night Menu Prompt plays to callers when the VMS Hunt Schedule is set to Night Only or Always and Night Service is on.
Form 6: Line Ownership Required if VMS Line Coverage exists for one or more lines Line # Telephone Number Line Owner (Subscriber Name) Mailbox General Information ■ Lines in the system are assigned either ownership or Automated Attendant Service coverage—a single line cannot be assigned both types of coverage.
Communications System Planning Forms E This appendix contains samples of the communications systems Planning Forms. These forms identify certain features of the communications system that must be programmed before the voice mail system is installed to ensure that both systems are integrated and function appropriately.
Communications System Planning Forms How To Use the Forms The following table shows what procedures should be used and to which communications systems forms they correspond in planning for voice mail .
Form A: System Configuration PAGE 1 of 2 Lucent Technologies Bell Labs Innovations Required for PARTNER Advanced Communications System. For additional instructions, see page 2.
Form A: System Configuration PAGE 2 of 2 Lucent Technologies Bell Labs lnnovations Required for PARTNER Advanced Communications System. For additional instructions, see pages 3 and 4. 8. 9. System Settings. Write response on line for each item. ● Receptionist answers calls during business hours? Write “Yes” or “No” .
Form B1: System Extensions PAGE 1 of 3 Lucent Technologies Bell Labs Innovations Required for PARTNER Advanced Communications System. For additional instructions, see page 5. l l l l l l l l l l l l l l l l l l l l l Identify Telephone Attached to this Extension Ext.
Form B1: System Extensions PAGE 2 of 3 Lucent Technologies Bell Labs Innovations Required for PARTNER Advanced Communications System. For additional instructions, see page 5.
Form B1: System Extensions PAGE 3 of 3 Lucent Technologies Bell Labs Innovations May be used if Ext. Name Display is checked on Form B1, page 1 of 3 or page 2 of 3. Ext. Jack Write 2-Digit Code for Each Character To Be Displayed — See Table at Right No.
Form B2: Customized Extension Settings PAGE 1 of 2 Lucent Technologies Bell Labs Innovations Required if you want to change extension settings from defaults.
Form B2: Customized Extension Settings PAGE 2 of 2 Lucent Technologies Bell Labs Innovations Required if you want to change extension settings from defaults.
Form C1: PARTNER-34D Phone PAGE 1 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13.
Form C2: Intercom Autodialer PAGE 2 of 8 Lucent Technologies Bell Labs Innovations Template Instructions ● The numbers in the lower right corner for each button represent the default extension assignments. If you change them, write in the SAMPLE new assignments.
Form C3: PARTNER-18/18D Phone PAGE 3 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13.
Form C4: PARTNER-6 Phone PAGE 4 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13.
Lucent Technologies Bell Labs Innovations Form C5: MLS-34D Phone PAGE 5 of 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13.
PAGE 6 of 8 Lucent Technologies Bell Labs Innovations Form C6: MLS-18D Phone Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13.
Form C7: MLS-12/12D Phone PAGE 7 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13.
Form C8: MLS-6 Phone PAGE 8 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13.
Form D: Number Lists PAGE 1 of 3 Lucent Technologies Bell Labs Innovations Required if Form B2 identifies Disallowed or Allowed List Assignments. For additional instructions, see page 14. Disallowed Phone Number Lists {#404} Required only if Disallowed List Assignment {#405} is specified on Form B2.
Form D: Number Lists PAGE 2 of 3 Lucent Technologies Bell labs Innovations Emergency Phone Number List {#406} Write Emergency Phone Numbers that can be dialed from any phone that has access to an outside line regardless of assigned restrictions. Entry Telephone Number 1 Person/Place 01 02 03 04 05 06 07 08 09 10 1.
Lucent Technologies Bell Labs Innovations Form D: Number Lists PAGE 3 of 3 Required only if Forced Account Code Verification is desired. For additional instructions, see page 15.
Form E: System Speed Dial Numbers PAGE 1 of 1 Lucent Technologies Bell Labs Innovations Optional for PARTNER Advanced Communications System. For additional instructions, see page 16. To Dial: On system phones, press [ Feature ] + 3-digit code. On standard phones, press [ # ] + 3-digit code while receiving intercom dial tone.
Form A: System Configuration PAGE 1 of 3 Lucent Technologies Bell Labs Innovations Required for PARTNER II System and PARTNER Plus System. For additional instructions, see page 2. 1. 2. 3. 4. 5. 8. Customer Billing Name 6. Installation Address Contact Name Phone 7.
Form A: System Configuration PAGE 2 of 3 Lucent Technologies Bell Labs Innovations Required for PARTNER II System and PARTNER Plus System. For additional instructions, see page 3.
Form A: System Configuration PAGE 3 of 3 Lucent Technologies Bell Labs Innovations Required for PARTNER II System and PARTNER Plus System. For additional instructions, see page 4.
Form B1: System Extensions PAGE 1 of 4 Lucent Technologies Bell Labs Innovations l l l l l l l l l l l l l l l l l l l l l l l l l l l l Identify Telephone Identify Auxiliary Equipment Attached to thi.
Form B1: System Extensions PAGE 2 of 4 Lucent Technologies Bell Labs Innovations Required for PARTNER II System extensions 34 through 57. For additional instructions, see page 5.
Lucent Technologies Bell Labs Innovations Form B1: System Extensions PAGE 3 of 4 May be used if Ext. Name Display is checked on Form B1, Page 1 of 4. Ext.
Form B1: System Extensions PAGE 4 of 4 Lucent Technologies Bell Labs Innovations May be used if Ext. Name Display is checked on Form B1, Page 2 of 4. Ext.
Form B2: Customized Extension Settings PAGE 1 of 2 Lucent Technologies Bell Labs Innovations Required if you want to change extension settings from defaults for PARTNER II System and PARTNER Plus System. For additional instructions, see pages 6 and 7.
Form B2: Customized Extension Setting PAGE 2 of 2 Required if you want to change extension settings from defaults for PARTNER II System extensions 34 through 57.
Form C1: PARTNER-34D Phone PAGE 1 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8.
Form C2: Intercom Autodialer PAGE 2 of 8 Lucent Technologies Bell Labs Innovations Template Instructions SAMPLE ● If desired, write in Intercom Ring (Ext-XX) or Voice Signal (ExtVS-XX), or Manual Si.
Form C3: PARTNER-18 Phone PAGE 3 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8.
Form C4: PARTNER-6 Phone PAGE 4 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8.
Form C5: MLS-34D Phone PAGE 5 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8.
Form C6: MLS-18 Phone PAGE 6 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8.
Form C7: MLS-12 Phone PAGE 7 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8.
Lucent Technologies Bell Labs Innovation Form C8: MLS-6 Phone PAGE 8 of 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8.
Form D: Number Lists PAGE 1 of 2 Lucent Technologies Bell Labs Innovations Required if Form B1 identifies External Hotlines, or if Form B2 identifies Disallowed or Allowed List Assignments.
Form D: Number Lists PAGE 2 of 2 Lucent Technologies Bell Labs Innovations Required only if Forced Account Code Verification is desired. For additional instructions, see page 15.
Form E: System Speed Dial Number PAGE 1 of 1 Lucent Technologies Bell Labs Innovations Optional for PARTNER II System and PARTNER Plus System. For additional instructions, see page 16. To Dial: On system phones, press [ Feat ] + 3-digit code. On standard phones, press [ # ] + 3-digit code while receiving intercom dial tone.
Case Studies F Purpose This appendix contains two case studies based on actual customer requirements. Each case study defines the call handling requirements of the business and explains how the planning forms for the communications system and voice messaging system were filled out.
Case Studies Case Study #1 About the Customer Tennis Land is a sports center that offers tennis enthusiasts six tennis courts and a large, well-stocked shop for purchasing a variety of tennis paraphernalia including racquets and tennis wear. In addition, Tennis Land offers lessons and clinics from staff coaches.
Case Studies ■ ■ ■ The mailbox at extension 10 will be used for general messages. Customers who receive Automated Attendant Service and stay on the line or press 0 for assistance will be routed to this extension, which is at the clerk’s desk. Customers who call after business hours will have the option of leaving a message in this mailbox.
Case Studies Filling Out the Planning Forms CS Form A, Page 1 of 2 This section explains how the System Planner for the PARTNER Advanced Communications System Release 1.0 and the forms for the PARTNER MAIL VS Release 4 Voice Messaging System are filled out based on the facts in the Tennis Land case.
Case Studies CS Form B1, Page 1 of 3 Write Name/Description: The names listed for extensions 10 though 19 in this column identify the extension assignments. Identify Telephone Attached to this Extension: Check in these columns specify the type of telephone each person or location has.
Case Studies CS Form C7, MLS-12 Phone VMS Form 1 ■ VMS Form 2 ■ VMS Form 3 ■ ■ ■ ■ ■ ■ VMS Form 3A VMS Form 4 Form C7 indicates that a Voice Mailbox Transfer button is programmed on the MLS-12 phones at extensions 16 and 17. The default settings for Language Mode (Monolingual) and System Language (U.
Case Studies VMS Form 5 ■ When Night Service is on and an unanswered call goes to the Automated Attendant Service, the caller hears the Night Menu Prompt on Form 5. Post-Installation Recommendations ■ ■ ■ Stan, Sally, and the coaches should record a personal greeting and change the factory set password for their mailboxes.
Case Studies F-8.
Form A: System Configuration PAGE 1 of 2 Required for PARTNER Advanced Communications System. Lucent Technologies Bell Labs Innovations For additional instructions, see page 2.
Form A: System Configuration PAGE 2 of 2 Lucent Technologies Bell Labs Innovations Required for PARTNER Advanced Communications System. For additional instructions, see pages 3 and 4. 8. 9. System Settings. Write response on line for each item. ● Receptionist answers calls during business hours? Write “Yes” or “No” .
PAGE 1 of 3 Lucent Technologies Bell Labs Innovations Form B1: System Extensions Required for PARTNER Advanced Communications System. For additional instructions, see page 5.
Form B2: Customized Extension Settings PAGE 1 of 2 Lucent Technologies Bell Labs Innovations Required if you want to change extension settings from defaults.
Form C3: PARTNER-18/18D Phone PAGE 3 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13.
Form C3: PARTNER-18/18D Phone PAGE 3 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13.
Lucent Technologies Bell Labs Innovtions Form C7: MLS-12/12D Phone PAGE 7 or 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13.
Form 2: Mailbox Assignments Mailbox Subscriber Name Mailbox Language 10 ✔ Mailbox Subscriber Name Mailbox Outcalling Language Assigned (11 ✔ ) (12 ✔ ) (13 ✔ ) (14 ✔ ) (15 ✔ ) (26 ✔ ) (27.
Form 3: Menu Definition Required for Automated Attendant Service Description Selector Range of Extensions Ext. # or Group # for Code for Direct Extension Selector Code Transfer, Transfer or Announceme.
Form 3A: Automated Attendant Announcement— System Language or Primary Language Required if Selector Code Transfer is set to Announcement Announcement # : : Announcement # General Information Complet.
Form 4: Day Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Day Only or Always General Information Completing this Form ■ ■ ■ ■ The Day Menu Prompt plays to callers when the VMS Hunt Schedule is set to Day Only or Always and Night Service is off.
Form 5: Night Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Night Only or Always General Information ■ ■ ■ ■ ■ The Night Menu Prompt plays to callers when the VMS Hunt Schedule is set to Night Only or Always and Night Service is on.
Case Studies Case Study #2 About the Customer Software Mexico is a small company that develops PC-based software in Tijuana, Mexico. The company prides itself on personalized service and customer satisfaction.
Case Studies Filling Out the Planning Forms ■ ■ This section explains how the System Planner for the PARTNER Plus Release 4.1 Communications System and the forms for the PARTNER MAIL VS Release 4 Voice Messaging System are filled out based on the facts in the Software Mexico case.
Case Studies CS Form B1, Page 1 of 3 Write Name/Description: In this column, the names listed for extensions 10 through 19 and 22 and 23 identify the extension assignments. Identify Telephone Attached to this Extension: Checks in these columns specify the type of telephone each person or location has.
Case Studies CS Form C3, PARTNER-18 Phone VMS Form 1 Form C3 identifies the buttons programmed on the PARTNER-18 phones at extensions 12, 13, 14, 15, 16, 17, 18, and 19: Voice Mail Messages and Voice Mailbox Transfer. Language Mode: The check mark in the Bilingual box indicates that the system allows outside callers to choose between two languages.
Case Studies VMS Form 4 ■ When Night Service is off and a call goes to the Automated Attendant Service, the caller hears the prompt on Form 4 in Spanish (the Primary Language).
Case Studies F-26.
Form A: System Configuration PAGE 1 of 3 Required for PARTNER II System and PARTNER Plus System. For additional instructions, see page 2. 6. Configure Hardware for Hybrid Mode (PARTNER II system only): No ❑ Yes ❑ If yes, call local telephone company— MF Mode and FCC # AS5 USA-21312-MF-E 7.
Form A: System Configuration PAGE 2 of 3 Lucent Technologies Bell Labs Innovations Required for PARTNER II System and PARTNER Plus System. For additional instructions, see page 3.
Lucent Technologies Bell Labs Innovations Form B1: System Extensions PAGE 1 of 3 Required for PARTNER II System and PARTNER Plus System. For additional instructions, see page 5. l l l l l l l l l l l l l l l l l l l l l l l Identify Telephone Attached to this Extension l l l l l l l l l l l l l l l l l l l l l l l Identify Auxiliary Equipment Ext.
Lucent Technologies Bell Labs Innovations Form B2: Customized Extension Settings PAGE 1 of 2 Required if you want to change extension settings from defaults for PARTNER II System and PARTNER Plus System. For additional instructions, see pages 6 and 7.
Lucent Technologies Bell Labs Innovations Form C1: PARTNER-34D Phone PAGE 1 of 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13.
Lucent Technologies Bell Labs Innovations Form C3: PARTNER-18/18D Phone PAGE 3 of 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13.
Lucent Technologies Bell Labs Innovations Form C3: PARTNER-18/18D Phone PAGE 3 of 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see pages 8 through 13.
Form 1: Language Language Mode: Monolingual ✔ Bilingual Monolingual Mode–System Language: U.S. English ✔ U.K. English Latin American Spanish Canadian French Other–specifiy Bilingual Mode–Primary Language: U.S. English ✔ U.K. English Latin American Spanish Canadian French Other–specify Billingual Mode–Secondary Language: U.
Form 2: Mailbox Assignments Mailbox Subscriber Name Mailbox Outcalling Language Assigned 10 ✔ (11 ✔ ) (12 ✔ ) (13 ✔ ) (14 ✔ ) (15 ✔ ) (16 ✔ ) (17 ✔ ) (18 ✔ ) (34 ✔ ) (19 ✔ ) (20 .
Form 3: Menu Definition Required for Automated Attendant Service Description Selector Range of Extensions Ext. # or Group # for Code for Direct Extension Selector Code Transfer, Transfer or Announceme.
Form 4: Day Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Day Only or Always General Information The Day Menu Prompt plays to callers when the VMS Hunt Schedule is set to Day Only or Always and Night Service is off.
Form 4A: Day Menu Prompt—Secondary Language Required for Bilingual Mode only if VMS Hunt Schedule is set to Day Only or Always General Information Completing this Form ■ ■ ■ ■ ■ The Day Menu Prompt plays to callers when the VMS Hunt Schedule is set to Day Only or Always and Night Service is off.
Form 5: Night Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Night Only or Always General Information ■ ■ ■ ■ The Night Menu Prompt plays to callers when the VMS Hunt Schedule is set to Night Only or Always and Night Service is on.
Form 5A: Night Menu Prompt—Secondary Language Required for Bilingual Mode only if VMS Hunt Schedule is set to Night Only or Always General Information ■ ■ ■ ■ ■ The Night Menu Prompt plays to callers when the VMS Hunt Schedule is set to Night Only or Always and Night Service is on.
Glossary A Announcement An informative message that provides frequently requested information. It is recorded by the System Manager and plays to callers who select it from an Automated Attendant’s Menu. Auto Dial button A programmable button on a system phone that lets the user dial a series of digits simply by pressing that button.
Glossary E Extension An endpoint in the system (numbered 10-33 for PARTNER Plus system; 10-41 for PARTNER ACS; 10-57 for PARTNER II and PARTNER 48 systems) that connects telephones or standard devices, which can be dialed using the Intercom button. See also Extension number and Programming extension.
Glossary M Mailbox A storage area for messages associated with a system subscriber. Mailbox Language The language assigned to a subscriber’s mailbox. Mailbox Password A code of up to four digits that subscribers enter to log in to the voice messaging system.
Glossary System Manager The person responsible for managing both the communications and voice messaging systems. System phone A telephone that is specifically designed for use with PARTNER systems. Models include the PARTNER-34D, PARTNER-18D, PARTNER-18, PARTNER-6, MLS-34D, MLS-18D, MLS-12, MLS-12D, MLS-6, MDC 9000, and MDW 9000 phones.
Index A Allowed Number List, 4-23 Announcements, 1-6, 5-18, 5-21 Automated Attendant Announcement initial programming, 4-11 Automated Attendant Service Announcements, 1-6, 5-18 communications system o.
Index G Group Call Distribution for Automated Attendant Service, 5-34 for CO Line Coverage, 5-58 initial programming, 4-19 overview, 1-8 Guest mailboxes creating, 5-44 deleting, 5-42 for receptionist,.
Index P PARTNER MAIL VS Release 4 features, 1-2 supported configurations, 4-2 upgrading, 4-2 Password for subscribers, 1-13 for the System Manager, 5-2 reinitializing, 5-45 Personal greeting, 1-13 Pla.
Call Voice Mail Service (Press Intercom 7 7 7 ) Enter Login (Press 9 9 # ) Enter Mailbox Password (Press 1 2 3 4 for factory default and # ) Select Programming Main Menu (Press 9 ) Automated Attendant.
Programming Flowchart START REFER to CS Form B1 to identify the extensions for the PARTNER MAIL VS system. V1 Use Hunt Group Extensions (#505) to assign the PARTNER MAIL VS extensions to Hunt Group 7.
Programming Flowchart B C Program the Menu Definition and Day Menu Prompt. REFER to VMS Form 3, Column C to Yes Program the appropriate extension, determine if Selector Code Transfer or announcement, or group numbers for Announcement is used. Selector Code Transfer as specified ● on Form 3, Column C.
Programming Flowchart D Refer to CS Form A, Page 1 of Use Group Call Distribution (#206)* 2, Line Coverage to see if VMS- Yes to assign VMS-AA lines to Hunt AA is specified for any lines. Group 7. C 3 No Go To E Refer to CS Form A, Page 2 of 2, to check VMS Hunt Delay and VMS Hunt Schedule settings for the PARTNER MAIL VS system.
E Refer to CS Form A, Page 1 of 2, Line Yes Use Group Call Distribution (#206)* to Coverage to see if any lines are program the personal lines as VMS checked off in the VMS-Mail column. Line Coverage for Hunt Group 7. C3 Refer to VMS Form 6, Columns A and D to assign Line Ownership to specified lines.
PARTNER MAIL VS ® System Programming Reference To Program the PARTNER MAIL VS System TO START PROGRAMMING PRESS [ Intercom ] [ 7 ] [ 7 ] [ 7 ] PRESS [ 9 ] [ 9 ] and [ # ] ENTER your Password (factory.
PARTNER MAIL VS ® System Programming Reference To Program the PARTNER MAIL VS System TO START PROGRAMMING PRESS [ Intercom ] [ 7 ] [ 7 ] [ 7 ] PRESS [ 9 ] [ 9 ] and [ # ] ENTER your Password (factory.
PARTNER MAIL VS ® System Programming Reference To Program The PARTNER MAIL VS System TO START PROGRAMMING PRESS [ Intercom ] [ 7 ] [ 7 ] [ 7 ] PRESS [ 9 ] [ 9 ] and [ # ] ENTER your Password (factory.
PARTNER MAIL VS ® System Programming Reference To Program the Communications System for PARTNER MAIL VS Place the Programming Overlay on the dial pad of the system display phone at extension 10* TO S.
PARTNER MAIL VS ® System Programming Reference To Program the Communications System for PARTNER MAIL VS Place the Programming Overlay on the dial pad of the system display phone at extension 10* TO S.
An important point after buying a device Lucent Technologies 107970212 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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If you already are a holder of Lucent Technologies 107970212, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Lucent Technologies 107970212.
However, one of the most important roles played by the user manual is to help in solving problems with Lucent Technologies 107970212. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Lucent Technologies 107970212 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
