Instruction/ maintenance manual of the product SIP IP PBX VOI-9300 LevelOne
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VOI-9300 SIP IP PBX User Manual.
2007-1 1 -21 2 2 T able of Content 1. INTRODU CTION ........ ........ ......... ........ ......... ........ ......... ........ ......... ........ ........ ......... ........ ......... ........ ......... ........ ......... ... 4 1.1. O VER VI EW ......
2007-1 1 -21 3 3 8.5 S WIT CH B OARD (A UTO A TTENDANT S ETTINGS ) ......... ........ ......... ........ ......... ........ ........ ......... ........ ......... ........ ......... ...... 39 8.5.1 Prompt Message ... ........ ......... ........ .......
2007-1 1 -21 4 4 1. Introductio n 1.1. Overview The VOI-9300 is an embedded Voice over IP (Vo IP) PBX Server with Sessi on Initiation Protocol (SIP) to provide IP extension phone connections for global virtual office of small -to-medium business (SM B) companys.
2007-1 1 -21 5 5 2. Features The VOI-9300 IP PBX is equipped w ith RJ45 & RJ1 1 connectors and is fe atur ing as the follow ing: SIP Server supports 50 u ser registrations and 20 concurrent ca.
2007-1 1 -21 6 6 4. Packing Co ntent Inside the pac kage you should find: (1) One VOI-9300 IP PBX (2) One AC100~240V t o 12VD C/1A Power Adaptor (3) One Cat 5 Ethernet Cabl e (4) One User Manual CD 5.
2007-1 1 -21 7 7 Interface Connect ors 1. DC Power 12V olt DC / 1A Power Adaptor with 100~240V AC power input 2. FXO ports 4 FXO port s are for connection to PS TN lines, and numbered 1, 2 , 3 and 4 from lef t to right. 3. Life Line port Life Line F X S port connects to an analog t elephone.
2007-1 1 -21 8 8 6. Installations 7. Reset to Fact ory Defa ult IP PBX VOI-9300 can be reset back to factory default when IP address is not accessible for web configurations. The procedures are as follow s: 1. Pow er off. 2. Press the RESE T button and hold con tinuously , then power on.
2007-1 1 -21 9 9 8. IP PBX Config uration s by Web Brow ser Y ou may enter the IP address from PC W eb browser to configure VOI-9300. For example, enter http://192.168.1.1 from IE w eb browser to display lo g in p age as follows. Note that V OI-9300 support auto-MDIX for LAN port.
2007-1 1 -21 10 1 4). VOI-9300 provides 100 SIP user ID number accounts which can be configured as well by Web browser . The preset user ID numbers are fr om 2001~2010 with same passw ord 123456 .
2007-1 1 -21 11 1 1 8.1 Network VOI-9300 IP-PBX prov ides two RJ45 conne ctors for LAN and WAN ports at 10/100M Ethernet interfaces. The Network will di splay the current status for LAN, WAN , D HCP , DDNS, and VPN settings. 8.1.1 Network S tatus Network S tatus shows all the IP addresses for LAN, WAN, VPN serv er and VPN clien ts.
2007-1 1 -21 12 1 8.1.2 LAN Setting LAN Port can be used for IP-PBX to connect to a Notebook PC for con f igurations. The embedd ed DHCP Server will automatically assign IP add ress through the LAN port. MAC Address should be unique in the same netw ork, and IP Addres s must be in the format of xxx.
2007-1 1 -21 13 1 S tatic IP mode Dynamic IP Mode PPPoE Mode W he n VOI-9300 IP-PB X connec ts to ADSL Modem with PPPOE link, you may need to enter the account name and pass word for PPPOE. In addition, y ou may select the DNS server and enter the IP address for the First and Second DNS serv ers.
2007-1 1 -21 14 1 8.1.4 DHCP Server The embedded DHCP server in NA T will automatically assign IP add ress to the network devices. DHCP Server St atus: T o show the current DHCP server status DHCP Server St art/Stop: T o enable/disable DHC P Server S tart/End I P A ddress: DHCP Server will assign an I P w ithin t he sta rt/end IP address r ange, e.
2007-1 1 -21 15 1 Service Provider : C hoose D D NS server that updates your IP address. Host Name: Set your host name that need to do DDNS update. User Name : The DDNS server requires you to supply a name and passwor d to update your IP address. Y ou have to register the user name and password o f fline to the specific DDNS server .
2007-1 1 -21 16 1 Example for www .d yndns.com DDNS Settings This shows the current r egistration of www .3322.org or www .dy ndns.org f or dynamic DNS se rvice. 8.1.6 VPN Sett ings VPN is namely virtual private network. VPN establishes a temporary and safely connection over public network (generally Internet).
2007-1 1 -21 17 1 VPN Server Configurati on f or PPTP (Point-to-Point T unnel Protocol) VPN Server: Y ou may enable or di sabl e VPN Server Service. UserName: For remote user when co nnected to VPN serv er . Password: For remote user when connected to V PN server .
2007-1 1 -21 18 1 8.2 System The VOI-9300 I P PBX System configurations can be set in this sect ion. The settings include Server Ports Setting, Rate Setting, DMZ, TrustHost, Music on Hold, Hotlines, Admin Account s, USB_Disk Setting, V oicemail Setting, and T ime Zone.
2007-1 1 -21 19 1 8.2.2 Rate Settings Rate setting is used to cal culate t he charges for each call . T he IP PBX will generate a call record for the charges.
2007-1 1 -21 20 2 DMZ mode: Y ou can enable DM Z mode or disable. External IP Address: External address can be accessed by facilities from Internet . LAN n: T his is the private network segments where the IP-PBX resides in. Update your settings, Submit -> Reboot.
2007-1 1 -21 21 2 (1) Need to work wi th FXO ports, (2) Need to connect wi th VOI-9300, (3) Need to connect wi th another SIP Server . In summary , the T rustHost address can be se t whenever the authentication is not needed .
2007-1 1 -21 22 2 8.2.6 Hot Lines Hot line function numbers can be entered into the list. Make sure each of the Hot line function number is unique, and not t he same as any ex tension number or PSTN numbers.
2007-1 1 -21 23 2 Detailed De sc riptions for Hotline Fun ction Numbers Hotline Numbers Functions Descriptions *8 Call pickup Press *8# to pickup calls w ithin the same group 9 Operator Press 9# to call Operator . 1 12 Auto Attendan t (AA) Press 1 12# to ente r Auto Attendant IVR followed wi t h the voice prompts.
2007-1 1 -21 24 2 Procedures: From 202 IP Phone, Dial 1602 -> 1 (set f orward) -> 2 ( busy forw ard) -> 203# -> 1 (submit) -> hang up. 1603 Play V oicemail f or Current Extension T o play & to dele t e the voi cemails for the current IP phone extension number .
2007-1 1 -21 25 2 2 for technical support, P ress 0 for directo ry”, then you may set as the following; (1) Call hold 1 for customer ser vice and connect extension 1; (2) Call hold 2 for technic al support and connect extension 2; (3) Modified the prompt v oice messages.
2007-1 1 -21 26 2 Submit to add the num ber 208 for Queue1. The number w ill be display ed in the Current Queue A gent List for Queue 1. Submit to add the num ber 203 for Queue2. The number w ill show in the Current Queue Agent L ist for Queue2 . 3) Add V oice prompts to S w itchboard.
2007-1 1 -21 27 2 The No. 1 of S tatus w ill show “1” to i ndicate ac ti vate st atus. 8.2.7 A dmin A ccount 8.2.8 USB Disk Sett ing W he n you need to store the voice mails, plea se do the steps as follow s; (1) Insert USB disk (2) Select “Insert USB Disk” in t he current s tatus (3) Select Y es to enabl e USB voice mail recording.
2007-1 1 -21 28 2 W he n the voice mails is not needed, please do the steps as fol lows; (1) Select “Insert USB Disk” in t he current s tatus (2) Select No to disable USB voice mail recording. (3) Click Submit button. (4) Pull out the USB disk. 8.
2007-1 1 -21 29 2 SSL for Gmail : The IP-PBX su pports voicemail v ia Gmail server by using S SL mode. MailBox: This is used for t he sending account in G mail . This must be register ed in Gmail in advanc e. User: The user name reister ed to Gmail. Password: The password registered to Gmai l.
2007-1 1 -21 30 3 8.3 Incoming Calls Settings The I P PBX provides t wo ways of incoming calls; one is from local PSTN through the FXO ports, and the other is from the calls from ITSP . In some ca se, the ITSP may provide the real PSTN numbers for the IP PB X from the V oIP .
2007-1 1 -21 31 3 8.3.2 Calls from V oIP The IP PBX can function as a terminal CPE to r egister into a SIP server or another I P PB X . For any external V oIP calls, for example, 1234 into this IP PBX, you may redirect to either Auto Attendant, Operator , Conference ro oms, etc.
2007-1 1 -21 32 3 The list will display reg istered users with st atus after sub mit. Y o u may also press the icon to modify the setting..
2007-1 1 -21 33 3 Y o u may press the icon to delete this setting. 8.3.3 A ccess Number Access Number is used to supplement the function of incoming calls fro m V oIP SIP Server in the previous section. For s ome ITSP SIP Servers, one way voice connection may be missin g due to protocol incompa tibility .
2007-1 1 -21 34 3 Access Number : The registered number to ITSP or SIP server . Redirect into : One of the hotline functional calls. Memo : For memo desc riptions.
2007-1 1 -21 35 3 8.4 Outgoing Call The IP PBX provides two kinds of ou tgoing calls; one is v ia FXO port t o local PSTN lines, and the other is via V oIP calls. The settings a re as follows: 8.4.1 Outgoing Calls via FXO po rts The IP PBX is equipped with 4 FXO ports for connection to local PSTN lines.
2007-1 1 -21 36 3 Here, you can co nfigure outgoing ca l l rules for FX O ports. Outgoing Desc.: Brief description o f this rule. Authority: Used to restrict user’s call, only user whose Authority is equal or greater than this value can use this rule to make an outgoing call.
2007-1 1 -21 37 3 8.4.2 Outgoing Calls via V oIP SIP Trunk is a logical pipeline conne cting IP-PBX and SIP ITSP. By SIP Trunk, extension users in this system can co mmunicate with users in t he third-party VoIP sy stem.
2007-1 1 -21 38 3 Description: Br ief description of th i s rule. Authority: Used to restrict user’s call, only user whose Authority is equal or greater than this value can use this rule to make an outgoing call. IP/Domain Addr ess: The IP address o f the third party syst em .
2007-1 1 -21 39 3 8.5 SwitchBoard (A uto A ttendant Settings) The IP PBX provides an Auto A tt endant f or user to call. W hen receiving an incoming call, t he auto attendant wil l play a welcome prompt message or call another extension number . The settings include welcome promp t message, operator , and auto attend .
2007-1 1 -21 40 4 8.5.3 Auto Attendant Auto Attendan t will handle all the incoming calls w hen no one can answer in the comp any . There are two ways for attendant. The first one is Prompt wi t h playing answering prompt messages, and the second one is Ph one with direct transfer to the phone number .
2007-1 1 -21 41 4 Number : If you select the Number way . The exte nsion number will answer the call. Ti me/Week/Date / Month: The time of these time field set (Ti me & Week & Date & Month), the extension user wil l answer the call.
2007-1 1 -21 42 4 8.6.1 Single User Account Opening → Add User Y ou may add sing le user account in this se ction by entering u ser name , password, groups, and call authority . Remember the length should not ex ceed 32. Note: when the number of registered users reach the limit, the f unction of add user will not wor k .
2007-1 1 -21 43 4 8.6.3 Bindings Extension b inding is used to bind many extension numbers together a s a g roup. W he n calling to one of the extension, t he ot her binding extension wi ll ring as well. This is also r eferred to as Group Ringing. (1) User-ID: T o enter extension number .
2007-1 1 -21 44 4 8.6.4 Delete User Accounts There are two way s for user account deletion; one is for single account deletion, and t he ot her is for group account deletions. For single account deletion, you need only to enter the extensio n numb er .
2007-1 1 -21 45 4 Inquiry : Choose one Us er-I D or User Name for s earch . Condition (Fuzzy Q uery) : Enter the numbe r or user name for search .
2007-1 1 -21 46 4 Inquiry : Choose one Us er-I D or User Name for s earch . Condition(Fuzzy Query) : Enter t he number or user name for search.
2007-1 1 -21 47 4 answer f or the incoming call. If no answer again , the call will be transferred to the n ext extension number until the call is answ ered. The maxi mum is 6 extensions numbers. After that, the call will be disconnected. (3) T ele phone Binding The t elephone binding is to bind t he extension number w ith a PST N number .
2007-1 1 -21 48 4 (2) Unconditional T ransfer (3) Call Trans f er; including busy , off-line, and no answ er transfer . (4) Find Me (5) T ele phone Binding Y ou may modify and update all the use r settings d irect ly from the entry o f the list. 8.6.8 On-Line Use r List The on-line users are for the current registered users.
2007-1 1 -21 49 4 Firstly , you need t o set up auto configuration for the IP Phone. T he following example is f or reference only . Auto Configuration: Sele ct the HTTP protocol. HTTP Serv er: I P address or URL of the IP-PBX. HTTP Fil e Path: Configuration file’ s saved path, it must be “/conf/”.
2007-1 1 -21 50 5 8.7.2 Queue Settings Call waiting is to q ueue all the incoming calls and to assign based on rules to the desired extension numbers. If all the availa ble e xtensions are busy , the system will pla y the waiting music for the queuing incoming calls.
2007-1 1 -21 51 5 The IP PBX prov ides 4 call waiting queues. T he w aiting queues can be set t o a simple calling center , and the user may define individual waiting queues f or its ow n purpose.
2007-1 1 -21 52 5 (2) Maximum attendan ts of conference room If set at 0, it has no limit ation. Please refer to the con f erence room settin gs. (3) Web Con trol of Conference Room There are three icons for t he three operation func tions; (1) The extension numbe rs are in conversation dialog sta tus (2) The extension is in m onitoring status.
2007-1 1 -21 53 5 Manager has the follo wi ng functions: 1, Make onesel f mute. Th e user voice will not be heard in the con f erence room. 2. Make the current conference room in lock, and any user trying to enter the conference room wi ll hear the prompt m essage “ Conference Room is i n Lock ”, and get disconnected.
2007-1 1 -21 54 5 8.7.4 Network Parameter The network parameters allow to enable/disable IP network functions . Support Voice Priority Tag (TOS/DSCP) TOS (Type of Service) and DSC P (Differentiated Servi ces Code P oint) are used to set different priority to data packet and data f low, thus enabling QoS in IP communication.
2007-1 1 -21 55 5 8.7.5 Caller ID This allow to configure th e caller ID fuctions and to show t he incoming call numbe rs. Default is “Caller ID a ft er 1 st Ring (FSK)”.
2007-1 1 -21 56 5 8.8 Call Det ail Records Query The IP PBX keeps call records for 2 months. Y ou may have two ways for r ecord queries. O ne is to query for the whole IP P BX, and the othe r is for the specific user . If y ou w ant to k eep the call records, you may copy to USB di sk before erased.
2007-1 1 -21 57 5 By Time 8.8.2 User Call Reco rds Y ou may query all the calls for certai n user during the specified time frame and export t o local storages.
2007-1 1 -21 58 5 8.9 Upgrade & Rebo ot 8.9.1 User information Export & Import Before up gr ading the VOI-9300 IP-PBX o r reset t o fact ory defaults, you may export all the user information to local PC st orage, and import back after the upgrade or def ault settin g s are done.
2007-1 1 -21 59 5 8.9.2 System Upgrade VOI-9300 IP-PBX prov ides W EB upgradin g . Before upgrading, ma k e sure the follow ing; (1) Get the desired upgrade version. The VOI-9300 support two different ways for upgrade; Web GUI Upgrade and SIP Server Upgrade.
2007-1 1 -21 60 6 9. Applications Applications of IP PBX under Firewall with DMZ This w ill protect corporate network security while allowing VOI-9300 to w ork as IP-PBX for V oIP applications.
2007-1 1 -21 61 6 Applications of IP PBX with ADSL This VOI-9300 support s PPPOE to work with ADS L and to integrate IP-PBX into t he corporate network for V oIP applicat ions.
An important point after buying a device LevelOne SIP IP PBX VOI-9300 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought LevelOne SIP IP PBX VOI-9300 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data LevelOne SIP IP PBX VOI-9300 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, LevelOne SIP IP PBX VOI-9300 you will learn all the available features of the product, as well as information on its operation. The information that you get LevelOne SIP IP PBX VOI-9300 will certainly help you make a decision on the purchase.
If you already are a holder of LevelOne SIP IP PBX VOI-9300, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime LevelOne SIP IP PBX VOI-9300.
However, one of the most important roles played by the user manual is to help in solving problems with LevelOne SIP IP PBX VOI-9300. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device LevelOne SIP IP PBX VOI-9300 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
