Instruction/ maintenance manual of the product R50 Lenovo
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T hinkP a d ® R5 0 Ser ie s S e rvi c e an d T r o u b l es h o o ting Gu id e.
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T hinkP a d ® R5 0 Ser ie s S e rvi ce an d T r o ub l es h o o tin g Gu id e.
Note Before using this information and the pr oduct it supports, be sure to read the general information under “Important safety information” on page v, Appendix A, “W ireless r elated information,” on page 43, Appendix B, “W arranty information,” on page 47, and Appendix D, “Notices,” on page 77.
Contents Important safety information . . . . . .v Conditions that requir e immediate action . .v General safety guidelines . . . . . . . .v i Service . . . . . . . . . . . . .v i Power cords and power adapters . . . . vii Extension cords and r elated devices .
iv ThinkPad ® R50 Series Service and T roubleshooting Guide.
Important safety information Note Please read important safety information first. This information can help you safely use your ThinkPad computer . Follow and retain all information included with your ThinkPad computer .
Or , they might indicate a potential safety issue. However , do not take risks or attempt to diagnose the situation yourself. Frequently inspect your computer and its components for damage or wear or signs of danger . If you have any question about the condition of a component, do not use the product.
Note: Some parts can be upgraded or replaced by the customer . These parts are r eferred to as Customer Replaceable Units, or CRUs. Lenovo expressly identifies CRUs as such, and pr ovides documentation with instructions when it is appr opriate for customers to replace those parts.
Always connect power cords and signal cables in the corr ect order and ensur e that all power cord connectors ar e securely and completely plugged into receptacles. Do not use any power adapter that shows corrosion at the ac input pins and/or shows signs of overheating (such as deformed plastic) at the ac input or anywhere on the power adapter .
mobile products such as ThinkPad notebook PCs utilize a r echargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with appr oved parts.
Always turn off and unplug the computer befor e opening the cover . If possible, avoid operating your computer within 2 feet of high-traffic ar eas. If you must operate your computer in or near a high-traffic ar ea, you should inspect and, if necessary , clean your computer more frequently .
T ur n ev erything OFF . T ur n ev erything OFF . First, attach all cables to devices . First, remov e the power cord from the outlet. Attach the signal cables to receptacles. Remov e signal cables from receptacles. Attach the power cord to an outlet.
DANGER Reduce the risk of fire and electric shock by always following basic safety precautions, including the following: v Do not use your computer in or near water . v During electrical storms: – Do not use your computer with the telephone cable connection.
DANGER If the backup battery is incorrectly replaced, there is danger of explosion. The lithium battery contains lithium and can explode if it is not properly handled or disposed of.
DANGER To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as: v Never install telephone wiring during an electrical storm. v Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
DANGER Class 1 laser products ar e not considered hazar dous. The design of the laser system and the optical storage drive ensures that ther e is no exposure to laser radiation above a Class 1 level during normal operation, user maintenance, or servicing.
xvi ThinkPad ® R50 Series Service and T roubleshooting Guide.
Important notice for users Important regulatory notice for users Information about hard disk capacity The ThinkPad R50 Series computer complies with the radio frequency and safety standar ds of any country or region in which it has been appr oved for wireless use.
xviii ThinkPad ® R50 Series Service and T roubleshooting Guide.
Finding information with Access IBM The blue Access IBM button can help you in many situations when your computer is working normally , and even when it is not.
Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery , inserting a PC Card, or upgrading your memory . Use the controls shown to play , pause, and rewind the video clip.
Chapter 1. Overview of your new ThinkPad computer Y our ThinkPad at a glance . . . . . . .2 Features . . . . . . . . . . . . . .3 Specifications . . . . . . . . . . . .5 Caring for your ThinkPad computer . . . .6 © Lenovo 2005. Portions © IBM Corp. 2005.
Y our ThinkPad at a glance Front view Computer display Ultraba y Enhanced T rackP oint System-status indicators T ouch pad Fingerpr int reader P ower-status indicators Access IBM button External monit.
Features Processor v Intel ® Pentium ® M Processor v Intel ® Celeron ® M Processor Memory v Double data rate (DDR) synchr onous dynamic random access memory (DRAM) (on some models) v Double data r.
v Ster eo headphone jack v Micr ophone jack v V ideo-out connector (S-V ideo) v 2 Universal Serial Bus (USB) connectors v IEEE 1394 connector (on some models) v Infrar ed port v RJ1 1 telephone connec.
Specifications Size 14-inch model v W idth: 314 mm (12.4 in.) v Depth: 260 mm (10.2 in.) v Height: fr ont 34 mm (1.35 in.), rear 37 mm (1.46 in.) 15-inch model v W idth: 332 mm (13.1 in.) v Depth: 269 mm (10.6 in.) v Height: fr ont 37 mm (1.46 in.), rear 40 mm (1.
Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer .
v Use a quality carrying case that pr ovides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v A void inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive.
v T ake care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v T urn off your computer if you ar e replacing a device in a device bay , or else verify that the device is warm-or hot-swappable. v If you exchange drives in your computer , reinstall the plastic bezel faces (if supplied).
2. W ipe each keytop surface with the cloth. W ipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it.
Caring for your ThinkPad computer 10 ThinkPad ® R50 Series Service and T roubleshooting Guide.
Chapter 2. Solving computer problems Diagnosing problems . . . . . . . . .1 2 T roubleshooting . . . . . . . . . . .1 2 Error messages . . . . . . . . . .1 2 Errors without messages . . . . . . .1 7 A password pr oblem . . . . . . . .1 9 A power switch problem .
Diagnosing problems If you have a problem with your computer , you can test it by using PC-Doctor ® for W indows. To run PC-Doctor for W indows, do as follows: 1. Click Start . 2. Move the pointer to All Programs (in W indows other than W indows XP , Programs ) and then to PC-Doctor for W indows .
Message Solution 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not corr ect. The system board should be r eplaced. Have the computer serviced. 0182: Bad CRC2. Enter BIOS Setup and load Setup defaults. Checksum of the CRC2 setting in the EEPROM is not correct.
Message Solution 0200: Hard disk err or The hard disk is not working. Make sure that the har d disk drive is attached firmly . Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.
Message Solution 0280: Previous boot incomplete Y our computer was previously unable to complete the boot process. T urn the computer off; then turn it on to start the BIOS Setup Utility . V erify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.
Message Solution 1810: Hard disk partition layout error A problem in r ecognizing the layout of the partition on the hard disk has halted computer startup.
Message Solution Hibernation error The system configuration changed between the time your computer enter ed hibernation mode and the time it left this mode, and your computer cannot resume normal operation. v Restore the system configuration to what it was before your computer entered hibernation mode.
If the power-on passwor d prompt does not appear , the brightness level might be set to minimum brightness. Adjust the brightness level by pressing Fn+Home.
than the display size. This is to maintain compatibility with other DOS applications. To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration Pr ogram and click LCD ; then select the Screen expansion function.
2. Remove the external numeric keypad or the mouse. 3. T urn on the computer and try using the keyboard again. If the keyboard pr oblem is resolved, car efully reconnect the external numeric keypad, external keyboard, or mouse, making sur e that you have seated the connectors properly .
Problem: The mouse or the pointing device does not work. Solution: Make sure that the T rackPoint is enabled in the ThinkPad Configuration Program, and then try using the T rackPoint.
If these items are corr ect, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low . Connect the ac adapter to the computer , or replace the battery with a fully char ged one.
Solution: Check whether any option has been selected that would disable your computer from entering standby or hibernation mode. Problem: The system does not wake up at the time set on the timer , if .
1. Start the ThinkPad Configuration Pr ogram. 2. Click Power Management . 3. Click the Hibernate tab. 4. Select the hibernate support checkbox. 5. Click OK. Note: If you want to be able to enter hibernation mode by pressing Fn+F12, you need to install the PM driver .
1. Click the Settings tab. 2. Check whether the scr een resolution and color quality are corr ectly set. 3. Click Advanced . 4. Click the Adapter tab. 5. Make sur e that “A TI Mobility RADEON xxxxx”, “A TI Mobility FIRE GL xxxxx”, or “Intel xxxxx” is shown in the adapter information window .
If the battery cannot be fully charged in 24 hours, use a new battery . Problem: Y our computer shuts down before the battery status indicator shows empty . or Y our computer operates after the battery status indicator shows empty . Solution: Discharge and r echarge the battery .
the “Excluded from boot or der” list, it is disabled. Select the entry for it in the list and press the x key . This moves the entry to the “Boot priority order” list. A startup problem Problem: The Microsoft ® W indows operating system will not start.
3. After the Rescue and Recovery workspace opens, you can do the following: v Rescue and Restore Y our files, folders, or backups. v Configure Y our system settings and passwords. v Communicate Use the internet and link to the ThinkPad support site. v T roubleshoot Diagnose problems using diagnostics.
Other problems Problem: The computer locks or does not accept any input. Solution: Y our computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. To turn off the computer , press and hold the power switch for 4 seconds or more.
Solution: If you select the Maximum Battery mode for the Intel SpeedStep ® technology , this problem may occur . This mode is designed to achieve maximum battery life by switching the processor speed between the regular low speed and half of that speed, depending on how much the processor is used.
Solution: Make sure that the pr oblem is not being caused by the application. Check that your computer has the minimum requir ed memory to run the application. Refer to the manuals supplied with the application. Check the following: v The application is designed to operate with your operating system.
To start BIOS Setup Utility , do as follows: 1. To protect yourself against accidental loss of data, back up your data and computer registry . For details, refer to the on-boar d help. 2. Remove any diskette fr om the diskette drive, and then turn off the computer .
Yo u can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restor e the contents of the hard disk to an earlier state using any of the stored backups. The Rescue and Recovery workspace runs independently of the W indows operating system.
Notes: 1. Replace the har d disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive wer e not designed for frequent changes, or drive swapping. 2. The Rescue and Recovery workspace and the Pr oduct Recovery program are not contained in the optional har d disk drive.
6. Detach the cover fr om the hard disk drive. 1 1 2 7. Attach the cover to a new har d disk drive. 8. Insert the har d disk drive and its cover into the hard disk drive bay; then firmly install them. 9. Close the computer display and place the computer with its bottom side up.
Replacing the battery 1. T urn of f the computer , or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer . Note: If you are using a PC Car d, the computer might not be able to enter hibernation mode. If this happens, turn off the computer .
6. T urn the computer over again. Connect the ac adapter and the cables to the computer . Replacing the battery Chapter 2. Solving computer problems 37.
Replacing the battery 38 ThinkPad ® R50 Series Service and T roubleshooting Guide.
Chapter 3. Getting help and service Getting help and service . . . . . . . .4 0 Getting help on the We b . . . . . . . .4 0 Calling the Customer Support Center . . .4 0 Getting help around the world . . . . . .4 2 © Lenovo 2005. Portions © IBM Corp.
Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you.
The following items are not cover ed: v Replacement or use of parts not manufactur ed for or by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character identification in the forma.
Getting help around the world If you travel with your computer or relocate it to a country wher e your ThinkPad machine type is sold, your computer might be eligible for International W arranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.
Appendix A. Wireless related information Wireless interoperability W ireless LAN Mini-PCI Adapter is designed to be interoperable with any wireless LAN pr oduct that is based on Direct Sequence Spr ead Spectrum (DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology , and is compliant to: v The IEEE 802.
Because W ireless LAN Mini-PCI Adapter and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standar ds and recommendations, Lenovo believes the integrated wir eless cards ar e safe for use by consumers.
Access Point that is W i-Fi compliant or in Ad Hoc mode, this device will operate in its authorized modes in all geographies. Please reconfigur e selected frequencies when you travel fr om one country to another .
46 ThinkPad ® R50 Series Service and T roubleshooting Guide.
Appendix B. W arranty information Lenovo Statement of Limited W arranty LSOL W-00 05/2005 Part 1 - General T erms This Statement of Limited Warranty includes Part 1 - General T erms, Part 2 - Country-unique T erms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1.
What this W arranty Does not Cover This warranty does not cover the following: v any softwar e programs, whether pre-loaded or shipped with the Machine, or installed subsequently; v failur e resulting.
If your problem can be r esolved with a Customer Replaceable Unit (“CRU”) (e.g., keyboard, mouse, speaker , memory , hard disk drive), your Service Provider will ship the CRU to you for you to install.
other service locations around the world), and (c) ensur e that such processing complies with any laws applicable to such Personal Data. Limitation of Liability Lenovo is responsible for loss of, or d.
and Lenovo’s rights, duties, and obligations arising from, or r elating in any manner to, the subject matter of this Statement of Limited W arranty , without regar d to conflict of law principles.
MEXICO Jurisdiction: The following is added after the first sentence: Any litigation arising from this Statement of Limited W arranty will be settled exclusively by the Federal Courts of Mexico City , Federal District.
UNITED ST A TES Governing Law: The following replaces "laws of the country in which you acquir ed the Machine" in the first sentence: laws of the State of New Y ork.
Other vacancies shall be filled by the respective nominating party . Proceedings shall continue from the stage they wer e at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator , provided that the arbitrator was validly and properly appointed.
W arranty shall be finally settled by arbitration which shall be held in Metro Manila, Philippines in accordance with the laws of the Philippines then in effect. The arbitration awar d shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law .
If you purchase a Machine in one of the W estern European countries, as defined above, you may obtain warranty service for that Machine in any of those countries from a Service Pr ovider , provided the Machine has been announced and made available by Lenovo in the country in which you wish to obtain service.
Jurisdiction: The following exceptions are added to this section: 1) In Austria the choice of jurisdiction for all disputes arising out of this Statement of Limited W arranty and relating thereto, inc.
termination or nullity will be finally settled under the Rules of Arbitration and Conciliation of the International Arbitral Center of the Federal Economic Chamber in V ienna (V ienna Rules) by three arbitrators appointed in accordance with these r ules.
1. Lenovo’s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited W arranty or due to any o.
THE FOLLOWING TERMS APPL Y TO THE COUNTR Y SPECIFIED: AUSTRIA The provisions of this Statement of Limited W arranty replace any applicable statutory warranties.
In such instances, regar dless of the basis on which you are entitled to claim damages from Lenovo, Lenovo is liable for no mor e than: (items 1 and 2 unchanged).
Except as expressly pr ovided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are her eby excluded.
involving nonperformance by Lenovo in respect of the subject matter of this Statement of W arranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from Lenovo.
Part 3 - W arranty Information This Part 3 provides information r egarding the warranty applicable to your Machine, including the warranty period and type of warranty service Lenovo provides. W arranty Period The warranty period may vary by country or region and is specified in the table below .
Machine T ype Country or Region of Purchase W arranty period T ypes of W arranty Service 1833 All Parts and Labor - 3 years Battery pack - 1 year 5 1 1834 US, Canada, Mexico, Brazil, Australia, and Ja.
Machine T ype Country or Region of Purchase W arranty period T ypes of W arranty Service 1849 US and Canada Parts and Labor - 1 years Battery pack - 1 year 6 1 1850 US, Canada, Mexico, Brazil, Austral.
Machine T ype Country or Region of Purchase W arranty period T ypes of W arranty Service 2883 US, Canada, Mexico, Brazil, Australia, and Japan Parts and Labor - 1 year Battery pack - 1 year 6 1 Other .
Lenovo will ship CRUs to you for you to install, T ier 1 CRUs are easy to install whereas T ier 2 CRUs requir e some technical skill and tools. CRU information and replacement instr uctions are shipped with your Machine and are available fr om Lenovo at any time on your request.
When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriate for the repair . * This type of service is called ThinkPad EasyServ or EasyServ in some countries. To obtain warranty service contact a Service Provider .
Country or Region T elephone Number Czech Republic +420-2-7213-1316 Denmark 4520-8200 warranty service and support: 7010-5150 (Danish) Dominican Republic 566-4755 566-5161 ext.
Country or Region T elephone Number Japan ThinkPad: T oll free: 0120-887-874 For International: +81-46-266-4724 Both of the above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer .
Country or Region T elephone Number Slovakia +421-2-4954-1217 Slovenia +386-1-4796-699 Spain 91-714-7983 91-397-6503 (Spanish) Sri Lanka +94-1 1-2448-442 (English) Sweden 08-477-4420 warranty service .
In the event that warranty repair is r equired please call the Customer Support Center at 001-866-434-2080, where you will be dir ected to the nearest Authorized Service Center .
Appendix C. Customer Replacement Units (CRUs) Customer replaceable units (CRUs) For your ThinkPad computer , the following parts are designated Customer Replaceable Unit (CRU) parts. Listed below are the CRUs and the documentation wher e removal/r eplacement instructions are located.
v The Customer Support Center . For the telephone number of the Support Center for your country or region, see “W orldwide telephone list” on page 70.
Appendix D. Notices Notices Lenovo may not offer the pr oducts, services, or features discussed in this document in all countries. Consult your local Lenovo repr esentative for information on the products and services curr ently available in your area.
indemnity under the intellectual property rights of Lenovo or thir d parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The r esult obtained in other operating environments may vary .
instructions, may cause harmful interfer ence to radio communications. However , there is no guarantee the interfer ence will not occur in a particular installation.
This product has been tested and found to comply with the limits for Class B Information T echnology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class B equipment wer e derived for typical residential envir onments to provide r easonable protection against interference with licensed communication devices.
need to dispose of a battery pack, contact the proper person in IBM sales, service, or marketing, and follow that person’s instructions. Yo u can also see the instructions at www .
International Program License Agreement: The software licensed to you under this offer does not include softwar e upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the softwar e.
–In Asia Pacific Countries: Vi a the Internet: http://smartsuite.modusmedia.com Mail address: IBM - Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, T echnopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an or der , contact: Smartsuiteapac@modusmedia.
Other company , product, or service names may be trademarks or service marks of others. 84 ThinkPad ® R50 Series Service and T roubleshooting Guide.
Index B battery problems 25 replacing 36 BIOS Setup Utility 31 C carrying the computer 6 cleaning the computer 11 computer screen 24 configuration setup 31 Customer replaceable unit (CRU) 75 parts lis.
86 ThinkPad ® R50 Series Service and T roubleshooting Guide.
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Part Number: 39T2400 Printed in China (1P) P/N: 39T2400.
An important point after buying a device Lenovo R50 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Lenovo R50 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Lenovo R50 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Lenovo R50 you will learn all the available features of the product, as well as information on its operation. The information that you get Lenovo R50 will certainly help you make a decision on the purchase.
If you already are a holder of Lenovo R50, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Lenovo R50.
However, one of the most important roles played by the user manual is to help in solving problems with Lenovo R50. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Lenovo R50 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
