Instruction/ maintenance manual of the product G40 Series Lenovo
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T hinkP a d ® G40 Ser ie s S e rvi c e an d T r o u b l es h o o tin g Gu i d e.
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T hinkP a d ® G40 Ser ie s S e rvi ce an d T r o ub l es h o o tin g Gu i d e.
Note Before using this information and the pr oduct it supports, be sure to read the general information under “Important safety information” on page v, Appendix A, “W ireless r elated information,” on page 41, Appendix B, “W arranty information,” on page 45, and Appendix D, “Notices,” on page 73.
Contents Important safety information . . . . . .v Conditions that req ui re immediate action . .v General safety guidelines . . . . . . . .v i Service . . . . . . . . . . . . .v i Power cords and power adapters . . . .v i i Extension cords and r elated devices .
iv ThinkPad ® G40 Series Service and T roubleshooting Guide.
Σηµαντικς οδηγες σχετικ µε την ασϕλεια Σηµεωση Παρακαλο!µε διαβστε πρ τα τις σηµαντικς πληροϕορες για την ασϕλεια.
Καταστσεις που πρπει να αντιµετωπζονται µεσα Τα προϊντα µπορον να υποστον ζηµις λγω κακς χρσης αµλειας.
Σηµεωση: Αν παρατηρσετε ττοιες συνθκες σε προϊ&ν (π.χ. µια επκταση καλωδου) που δεν χει κατασκευα.
Καλ!δια ρε"µατος και µετασχηµατιστς Χρησιµοποιετε µ&νο τα καλ δια ρε!µατος και τους µετασχηµατιστς που παρχονται απ& τον κατασκευαστ του προϊ&ντος.
Φις και πρζες Αν κποια πρζα που σκοπε!ετε να χρησιµοποισετε µε τον υπολογιστ χει ενδεξεις ζηµι ν .
κρα της µπαταρας, σταµατστε να τη χρησιµοποιετε και αντικαταστστε τη µε καινο!ργια απ& τον κατασκευαστ της µπαταρας.
Για την ασϕλει σας και για τη βελτιστοποηση της απ&δοσης του υπολογιστ, να παρνετε πντα τις ακ&λ.
Πρσθετες πληροϕορες ασϕλειας ΚΙΝ∆ΥΝΟΣ Το ηλεκτρικ ρεµα στα καλδια ρεµατος, τηλεϕνου και επικοινωνας εναι επικνδυνο.
ΚΙΝ∆ΥΝΟΣ Μειστε τον κνδυνο πυρκαγι"ς και ηλεκτροπληξας τηρντας π"ντα τις βασικς προϕυλ"ξεις, πως: v Μη χρησιµοποιετε τον υπολογιστ µσα κοντ" σε νερ.
ΚΙΝ∆ΥΝΟΣ Αν η εϕεδρικ µπαταρα δεν αντικατασταθε µε το σωστ τρπο, υπ"ρχει κνδυνος κρηξης.
ΚΙΝ∆ΥΝΟΣ Για να ελαττσετε τον κνδυνο πυρκαγι"ς, ηλεκτροπληξας τραυµατισµο κατ" τη χρση τηλεϕ.
ΚΙΝ∆ΥΝΟΣ Τα προϊ&ντα laser Κατηγορας 1 δεν θεωρο!νται επικνδυνα. Ο σχεδιασµ&ς του συστµατος laser και της .
Important notice for users Important regulatory notice for users Information about hard disk capacity The ThinkPad G40 Series computer complies with the radio frequency and safety standar ds of any country or region in which it has been appr oved for wireless use.
xviii ThinkPad ® G40 Series Service and T roubleshooting Guide.
Finding information with Access IBM The blue Access IBM button can help you in many situations when your computer is working normally , and even when it is not.
Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery , inserting a PC Card, or upgrading your memory . Use the contr ols shown to play , pause, and rewind the video clip.
Chapter 1. Overview of your new ThinkPad computer Y our ThinkPad at a glance . . . . . . .2 Features . . . . . . . . . . . . . .3 Specifications . . . . . . . . . . . .5 Caring for your ThinkPad computer . . . .6 © Copyright Lenovo 2005. © Portions Copyright IBM Corp.
Y our ThinkPad at a glance Front view 6 Power/System-status indicators Computer display TrackPoint pointing stick Access IBM button Volume control buttons TrackPoint buttons Optical storage drive in t.
Features Processor v Intel ® Pentium ® 4 Processor v Intel ® Celeron ® Processor Memory v Built-in: 128 MB, 256 MB, or 512 MB, depending on the model v Maximum: 2048 MB Storage device v 2.5-inch har d disk drive: 20 GB, 40 GB, 60 GB, or 80 GB, depending on the model Display The color display uses TFT technology: v Size: 14.
Diskette drive To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette (2DD): – ANSI (American National Standar ds Institute) X3.
Specifications Size v W idth: 329 mm (12.95 in.) v Depth: 282.5mm (1 1.2 in.) v Height: 37.1 mm – 50.9 mm (1.46 in. – 2.00 in.) Environment v Maximum altitude without pr essurization: 3048 m (10,0.
Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer .
v Use a quality carrying case that pr ovides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v A void inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive.
v T ake care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v T urn off your computer if you ar e replacing a device in a device bay , or else verify that the device is warm-or hot-swappable. v If you exchange drives in your computer , reinstall the plastic bezel faces (if supplied).
2. W ipe each keytop surface with the cloth. W ipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it.
Caring for your ThinkPad computer 10 ThinkPad ® G40 Series Service and T roubleshooting Guide.
Chapter 2. Solving computer problems Diagnosing problems . . . . . . . . .1 2 T roubleshooting . . . . . . . . . . .1 2 Error messages . . . . . . . . . .1 2 Errors without messages . . . . . . .1 7 A password pr oblem . . . . . . . .1 8 A power switch problem .
Diagnosing problems If you have a problem with your computer , you can test it by using PC-Doctor ® for W indows. To run PC-Doctor for W indows, do as follows: 1. Click Start . 2. Move the pointer to All Programs (in W indows other than W indows XP , Programs ) and then to PC-Doctor for W indows .
Message Solution 0182: Bad CRC2. Enter BIOS Setup and load Setup defaults. The EEPROM checksum CRC2 is not correct. Enter BIOS Setup Utility and load default setting. 0185: Bad startup sequence settings. Enter BIOS Setup and load Setup defaults. The EEPROM checksum of the startup sequence is not correct.
Message Solution 021 x: Keyboard err or Make sure that there ar e no objects placed on the keyboard, or if you have one, the external keyboard. Tu r n off the computer , and turn off all attached devices. Tu r n on the computer first; then turn on the attached devices.
Message Solution 0280: Previous boot incomplete Y our computer was previously unable to complete the boot process. Tu r n the computer off; then turn it on to start the BIOS Setup Utility . V erify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.
Message Solution 1810: Hard disk partition layout error A problem in r ecognizing the layout of the partition on the hard disk has halted the computer startup.
Message Solution EMM386 Not Installed — Unable to Set Page Frame Base Address. Edit C:CONFIG.SYS and change a line from device=C:WINDOWSEMM386.EXE RAM to device=C:WINDOWSEMM386.EXE NOEMS and save this file. CardBus Configuration Error — Device Disabled Go to the BIOS Setup Utility .
Solution: Make sure that the memory car d is installed correctly . If it is, but the screen is still blank, and you hear five beeps, have the computer serviced. If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have the computer serviced.
If you forgot your supervisor passwor d, a Lenovo authorized servicer can not reset your passwor d. Yo u must take your computer to a Lenovo authorized servicer or a marketing repr esentative to have the system board replaced. Pr oof of purchase is r equired, and a fee will be charged for parts and service.
Solution: Make sure that the external numeric keypad is corr ectly connected to the computer . T rackPoint problems Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the T rackPoint during normal operation.
Problem The scrolling or magnifying glass function does not work. Solution Check the mouse driver in the Device Manager window , and make sure that the PS/2 T rackPoint driver is installed. Standby or hibernation problems Problem: The computer enters standby mode unexpectedly .
Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least thr ee times in three seconds, and the image is displayed on the computer screen. Problem: The computer does not return fr om standby mode, or the standby indicator stays on and the computer does not work.
Problem: Under W indows XP , the Fn+F3 key combination does not make the computer screen go blank. Solution: W indows XP enables multiple users to log on to the system at the same time. If you are the first user to have logged on to your computer , you can use the Fn+F3 key combination.
9. Make sur e “ Intel ® 82852/82855 GM/GME Chip ” or “ NVIDIA GeForce FX Go5200 ” is shown in the Adapter information window . 10. Click the Monitor tab. 11 . Make sur e the monitor type is correct. For W indows 2000: 1. Double-click Display in the Contr ol Panel.
Battery problems Problem: The battery cannot be fully charged by the power -off method in the standard char ge time for your computer . Solution: The battery might be over-dischar ged. Do the following: 1. T urn off the computer . 2. Make sur e that the over-discharged battery is in the computer .
v Yo u are carrying the hard disk drive. v Yo u are carrying your computer . This is a normal characteristic of a hard disk drive and is not a defect. Problem: The hard disk drive does not work. Solution: In the startup menu in BIOS Setup Utility , make sure that the har d disk drive is included in the “ Boot priority order ” list.
Note: The window may differ on some models. 3. After the Rescue and Recovery workspace opens, you can do the following: v Rescue and Restore your files, folders, or backups. v Configure your system settings and passwor ds. v Communicate by using the internet and link to the ThinkPad support site.
v Restart closes the Rescue and Recovery workspace and r esumes the startup sequence that was interrupted. Other problems Problem: The computer locks or does not accept any input. Solution: Y our computer might lock when it enters standby mode during a communication operation.
Solution: Be sure that the disk meets the standar d for your country . Usually , a disk that meets the local standards is marked with a CD logo (as shown below) on the label. If you use a disk that does not meet these standards, we cannot guarantee that it will play , or that, if it does play , the sound quality will be good.
Starting BIOS Setup Utility Y our computer provides a program, called BIOS Setup Utility , that enables you to select various setup parameters. v Config: Set the configuration of your computer . v Date/T ime: Set the date and time. v Security: Set security featur es.
9. Select Restart; then pr ess Enter . Move the cursor to the option you want for restarting your computer; then pr ess Enter . Y our computer restarts. Recovering pre-installed software Y our computer hard disk has a hidden, protected ar ea for backups.
6. When the r ecovery process finishes, press the Enter key . Y our computer will restart with the pr e-installed operating system, drivers, and software. Upgrading the hard disk drive Yo u can replace a damaged har d disk drive yourself. Note: Replace the hard disk drive only if you have it r epaired.
5. Open the computer display; then stand the computer on its side and remove the har d disk drive by pulling the cover away from the computer . 6. Do not r emove the screws from the sides of the cover; instead, detach the cover from the har d disk drive by pulling in the direction of the arr ows, first 1 and then 2 .
7. Attach the cover to a new har d disk drive. 8. Insert the har d disk drive and its cover into the hard disk drive bay; then firmly install them. 9. T urn the computer over so that its bottom side is up. Reinstall the screw . 10. Reinstall the battery .
1 2 4. Align the side of a fully char ged spare battery with the side of the battery space in the computer 1 ; then gently push the battery into the space 2 .
6. T urn the computer over again. Connect the ac adapter and the cables to the computer . Replacing the battery 36 ThinkPad ® G40 Series Service and T roubleshooting Guide.
Chapter 3. Getting help and service Getting help and service . . . . . . . .3 8 Getting help on the We b . . . . . . . .3 8 Calling the Customer Support Center . . .3 8 Getting help around the world . . . . . .3 9 © Copyright Lenovo 2005. © Portions Copyright IBM Corp.
Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you.
authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardwar e. The following items are not cover ed: v Replacement or use of non-ThinkPad parts or nonwarran.
Service methods and procedur es vary by country , and some services might not be available in all countries. International W arranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country .
Appendix A. Wireless related information Wireless interoperability W ireless LAN Mini-PCI Adapter is designed to be interoperable with any wireless LAN pr oduct that is based on Direct Sequence Spr ead Spectrum (DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology , and is compliant to: v The IEEE 802.
Authorized Operation Within the United States and Canada The statement below regar ding the extended channel mode is applicable when the system supports this function. To check the support of this function, see the properties of the installed wir eless card by r eferring to the extended channel mode enablement instructions.
4. Double-click Network adapters . 5. Right-click the W ireless LAN Mini PCI Adapter and select Properties . 6. Click the Advanced tab. 7. Select Extended Channel Mode and set the value to Enable . Note: The above applies only to systems with the 802.
44 ThinkPad ® G40 Series Service and T roubleshooting Guide.
Appendix B. W arranty information Lenovo Statement of Limited W arranty LSOL W-00 05/2005 Part 1 - General T erms This Statement of Limited Warranty includes Part 1 - General T erms, Part 2 - Country-unique T erms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1.
What this W arranty Does not Cover This warranty does not cover the following: v any softwar e programs, whether pre-loaded or shipped with the Machine, or installed subsequently; v failur e resulting.
If your problem can be r esolved with a Customer Replaceable Unit ( “ CRU ” ) (e.g., keyboard, mouse, speaker , memory , hard disk drive), your Service Provider will ship the CRU to you for you to install.
other service locations around the world), and (c) ensur e that such processing complies with any laws applicable to such Personal Data. Limitation of Liability Lenovo is responsible for loss of, or d.
and Lenovo ’ s rights, duties, and obligations arising from, or r elating in any manner to, the subject matter of this Statement of Limited W arranty , without regar d to conflict of law principles.
MEXICO Jurisdiction: The following is added after the first sentence: Any litigation arising from this Statement of Limited W arranty will be settled exclusively by the Federal Courts of Mexico City , Federal District.
UNITED ST A TES Governing Law: The following replaces "laws of the country in which you acquir ed the Machine" in the first sentence: laws of the State of New Y ork.
Other vacancies shall be filled by the respective nominating party . Proceedings shall continue from the stage they wer e at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator , provided that the arbitrator was validly and properly appointed.
W arranty shall be finally settled by arbitration which shall be held in Metro Manila, Philippines in accordance with the laws of the Philippines then in effect. The arbitration awar d shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law .
If you purchase a Machine in one of the W estern European countries, as defined above, you may obtain warranty service for that Machine in any of those countries from a Service Pr ovider , provided the Machine has been announced and made available by Lenovo in the country in which you wish to obtain service.
Jurisdiction: The following exceptions are added to this section: 1) In Austria the choice of jurisdiction for all disputes arising out of this Statement of Limited W arranty and relating thereto, inc.
termination or nullity will be finally settled under the Rules of Arbitration and Conciliation of the International Arbitral Center of the Federal Economic Chamber in V ienna (V ienna Rules) by three arbitrators appointed in accordance with these r ules.
1. Lenovo ’ s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited W arranty or due to any.
THE FOLLOWING TERMS APPL Y TO THE COUNTR Y SPECIFIED: AUSTRIA The provisions of this Statement of Limited W arranty replace any applicable statutory warranties.
In such instances, regar dless of the basis on which you are entitled to claim damages from Lenovo, Lenovo is liable for no mor e than: (items 1 and 2 unchanged).
Except as expressly pr ovided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are her eby excluded.
involving nonperformance by Lenovo in respect of the subject matter of this Statement of W arranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from Lenovo.
Part 3 - W arranty Information This Part 3 provides information r egarding the warranty applicable to your Machine, including the warranty period and type of warranty service Lenovo provides. W arranty Period The warranty period may vary by country or region and is specified in the table below .
warranty service may not be available in all worldwide locations, additional charges may apply outside your Service Pr ovider ’ s normal service area, contact your local Service Provider r epresentative or your r eseller for country and location specific information.
This type of W arranty Service is a combination of T ype 1 and T ype 3 (see above). 7. CRU and Customer Carry-In or Mail-In Service This type of W arranty Service is a combination of T ype 1 and T ype 4 (see above).
Country or Region T elephone Number China (Hong Kong S.A.R.) Home PC: 852 2825 7799 Commercial PC: 852 8205 0333 ThinkPad and W orkPad: 852 2825 6580 (Cantonese, English, Putonghua) Colombia 1-800-912.
Country or Region T elephone Number Italy 02-7031-6101 (30 day up and running support) +39-800-820094 (W arranty service and support) (Italian) Japan Desktop: To l l free: 0120-887-870 For Internation.
Country or Region T elephone Number Romania +4-021-224-4015 Russian Federation +7-095-940-2000 (Russian) Singapore 1800-3172-888 (English/Bahasa/Melayu) Slovakia +421-2-4954-1217 Slovenia +386-1-4796-.
In the event that warranty repair is r equired please call the Customer Support Center at 001-866-434-2080, where you will be dir ected to the nearest Authorized Service Center .
70 ThinkPad ® G40 Series Service and T roubleshooting Guide.
Appendix C. Customer Replaceable Units (CRUs) For your ThinkPad computer , the following parts are designated Customer Replaceable Unit (CRU) parts. Listed below are the CRUs and the documentation wher e removal/r eplacement instructions are located.
72 ThinkPad ® G40 Series Service and T roubleshooting Guide.
Appendix D. Notices Notices Lenovo may not offer the pr oducts, services, or features discussed in this document in all countries. Consult your local Lenovo repr esentative for information on the products and services curr ently available in your area.
indemnity under the intellectual property rights of Lenovo or thir d parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The r esult obtained in other operating environments may vary .
However , there is no guarantee the interfer ence will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determin.
Standard EN 55022. The limits for Class B equipment wer e derived for typical residential envir onments to provide r easonable protection against interference with licensed communication devices.
visit the IBM Japan We b site at www .ibm.com/jp/pc/environment/recycle/battery/ If you use a ThinkPad computer at home and need to dispose of a battery pack, you must comply with local ordinances and r egulations.
International Program License Agreement: The software licensed to you under this offer does not include softwar e upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the softwar e.
– In Asia Pacific Countries: Vi a the Internet: http://smartsuite.modusmedia.com Mail address: IBM - Lotus Notes and SmartSuite Pr ogram Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, T echnopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order , contact: Smartsuiteapac@modusmedia.
Other company , product, or service names may be trademarks or service marks of others. 80 ThinkPad ® G40 Series Service and T roubleshooting Guide.
Index B battery problems 25 replacing 34 BIOS Setup Utility 30 C carrying the computer 6 cleaning the computer 9 computer display problems 23 configuration setup 30 Customer Replaceable Unit (CRU) par.
82 ThinkPad ® G40 Series Service and T roubleshooting Guide.
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Part Number: 39T5951 (1P) P/N: 39T5951.
An important point after buying a device Lenovo G40 Series (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Lenovo G40 Series yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Lenovo G40 Series - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Lenovo G40 Series you will learn all the available features of the product, as well as information on its operation. The information that you get Lenovo G40 Series will certainly help you make a decision on the purchase.
If you already are a holder of Lenovo G40 Series, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Lenovo G40 Series.
However, one of the most important roles played by the user manual is to help in solving problems with Lenovo G40 Series. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Lenovo G40 Series along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
