Instruction/ maintenance manual of the product 10-40KW 400V UPS APC
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APC Silcon 10-40kW 400V UPS Installation Guide Copyright 2000 APC Denmark ApS This manual is subject to change without notice and does not represent a commitment on the part of the vendor.
2 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Thank You! Thank you for chosing the APC Silcon Series UPS. Please read this Installation Guide thoroughly prior to installing the system. It provides important information on safe and efficient installation.
990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 3 Contents 1.0 Introduction 5 1.1 Tools and Equipment 5 2.0 Unpacking 6 3.0 Installation 8 3.1 Requirements on Site 8 3.1.1 Cabinet Dimensions H*xWxD - 1400xWx800 [mm]. Width as in below table: 8 3.
4 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 6.1.3 Operating The External Service Bypass Switch 57 6.2 Service Bypass Panel for Parallel Redundant Operation 59 6.2.1 Two Parallel Systems with Service Bypass Panel 60 6.2.2 Parallel/Redundant Operation with Service Bypass Panel and External Battery via MCCB 61 6.
Introduction 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 5 1.0 Introduction Power regulation varies from country to country, and information given in this installation guide can therefore only be of a general nature. Electricians should therefore always refer to national and local electrical codes prior to installing the UPS system.
6 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Unpacking 2.0 Unpacking 1. To unpack UPS unit, remove top and bottom screws from side plates of packaging and lift up side plates 2. Verify compliance between type label on reverse side of front door and system ordered.
Unpacking 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 7 Copy of type label PLEASE RECYCLE The shipping materials for the APC Silcon UPS are recyclable.
8 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Installation 3.0 Installation 3.1 Requirements on Site All system parts are accessible from front or top of UPS. Cable entries are accessible from bottom. A 1m free space on all sides should be allowed during installation.
Installation 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 9 Cabinets 600 mm wide 10-20kW with 1xBP l 1400 mm 10-20kW with 2xBP l 800 mm wide 1400 mm 1000 mm wide 10-20kW with 3xBP l 40kW wi.
10 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Installation 3.2 Footprint 3.2.1 600mm UPS Cabinet with 1xBP I or Isolation Transformer 3.2.2 800mm UPS Cabinet with 1xBP I or Built-in Isolation Transformer, or 2xBP I Rear Front Power cable entry Com.
Installation 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 11 3.2.3 1000mm Cabinet for 10-20kW UPS with 3xBP I 3.2.4 600mm Cabinet for 40kW UPS without Batteries Rear Front Power cable entry Com. cable entry Rear Front Power cable entry Com.
12 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Installation 3.2.5 1000mm Cabinet for 40kW UPS with 2xBP I 0 195 Rear Front Power cable entry Com.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 13 4.0 External Connection 4.1 Connecting the UPS 4.1.1 Connecting the 10-20kW UPS CAUTION! At a switch mode load of 100% th.
14 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection * DIN gL types PVC cables isolated to withstand ambient temperature of max. 30oC ** Must be rated as external PE cable if mains system is not supplying PE NOTICE! Check correct phase rotation of mains input voltage!! Max.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 15 4.1.2 Connecting the 40kW UPS NOTICE! Install gland plate in bottom of unit CAUTION! At a switch mode load of 100% the neutral must be rated for 200% output phase current.
16 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection * DIN gL types PVC cables isolated to withstand ambient temperature of max. 30oC. ** Must be rated as external PE cable if mains system is not supplying PE. NOTICE! Check correct phase rotation of mains input voltage!! Max.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 17 4.2 System Integration Interface System Integration Interface (SII) is the control link between UPS and system main switches as shown in above diagram. The purpose of the SII is to ensure correct operation of switches without losing system output power.
18 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection 4.2.1 Connections Blue Brown.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 19 Terminal Blocks: X003/X004 (Anxiliary Contacts) When switching Q001, Q002, Q010, Battery Breaker 1 or Battery Breaker 2 from “ON or 1” to “OFF or 0”, the anxiliary contact has to be open BEFORE the corresponding main contacts are opened.
20 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection The built-in parallel board connects two or more UPS systems in parallel, either to obtain increased system reliability or to obtain higher output power. The parallel board also ensures correct load-sharing between paralled systems.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 21 External Control Cables External multicore cable is equipped with 15-pin SUB-D plug at either end. Connect pin 1 to pin 1, and pin 2 to pin 2 etc. up to pin 15 - with the exception of pin 8, which is not to be connected.
22 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection 4.4 Communication Interface Board The 3-port ComInterface is used to establish an interaction between UPS and e.g. a computer system. Main purpose: To ensure a controlled computer shut-down in case of a mains supply failure.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 23 4.5 Connecting of APC Silcon Tripel Chassis The enclosed Triple Chassis must be connected to the serial port on the Communication Interface Board, and to the 24V supply (cables included).
24 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection 4.6 APC Silcon Triple Chassis The APC Silcon Triple Chassis (AP9604S) is an American Power Conversion (APC) external management peripheral that allows you to use monitoring and control management peripherals with your APC Silcon series UPS.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 25 4.6.2.3LEDs The APC Silcon Triple Chassis status LED provides important information concerning operation of the chassis. Refer to the table below for a description of the conditions indicated by the LED.
26 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection 4.6.3.1Order of Management Peripheral Cards Because UPS signals are passed between management peripherals, you must install management peripheral cards in the correct order for them to work together properly.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 27 To add card slots, you can daisy-chain the APC Silcon Triple Chassis with the standard Triple Chassis (AP9604) management peripheral, installing the APC Silcon Triple Chassis closer to the UPS.
28 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection 4.6.5 Troubleshooting The following table shows the solution to common problems with the operation of the Triple Chassis 4.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 29 4) Pack the APC Silcon Triple Chassis carefully in its original packaging, if possible. Do not use polystyrene beads for packing. Damage sustained in transit is not covered under the warranty.
30 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection UPS Shut Down RS-232 Input or Advanced Mode RS-232 Data RX In Line Fail RS-232 Output or Advanced Mode RS-232 Data TX Out.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 31 4.6.6.2Power, Physical, and Environmental Specifications. Item Specification Power Turn on voltage: > 22 VDC Turn off voltage: < 16 VDC Current draw (normal operation): 90 mADC Current draw (voltage < 16 VDC ): < 1 mADC Physical Size (H xW x D): 1.
32 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection 4.7 APC Silcon Battery Cabinets Installation and use of this product must comply with all national, federal, state, municipal or local codes.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 33 4.7.1 Cabinets UPS with Built-in Batteries 4.7.2 Preparing Batteries CAUTION! Battery drawer weighs approx. 22 kg with batteries. The 12V, 7.2 Ah batteries are glued to drawer plate.
34 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection Battery drawers are wrapped in cardboard and delivered on pallets. Unpack battery drawers, checking that type, number and size comply with the order.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 35 800mm Battery Cabinet 1000mm Battery Cabine 4.7.3 Mounting Batteries Unscrew front frame of UPS and slide frame down as shown above. Battery drawers may be installed after removal of front cover.
36 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection Check all battery connections to ensure that proper contact is established.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 37 4.7.4 Final Checks CAUTION! Follow the “ start-up procedure ” in APC Silcon User Guide. IMPORTANT SAFETY INSTRUCTIONS a) The servicing of batteries requires battery knowledge and should be carried out or supervised by qualified personnel only.
38 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection 4.7.5 APC Silcon Battery Cabinets Installation and use of this product must comply with all national, federal, state, municipal or local codes.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 39 4.7.5.1Installation of Batteries See Installation Guide for Battery Cabinet for: • Preparing Batteries and UPS • Dimensions and Weight • Connecting Batteries WARNING! The entire system contains HAZARDOUS AC/DC VOLTAGES from several power sources.
40 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection 4.8 Battery Breaker Box/Fuse-box Battery Breaker Box/Fuse-box provides overcurrent and short-circuit protection for UPS installations with external batteries. CAUTION! Batteries connected to a UPS out of service for a period exceeding 8 days may be damaged.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 41 4.8.1 Battery Breaker Box UPS Ampere Rating [A] Connection Cable [mm2] Max.
42 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection 4.8.2 Battery Breaker Box Connection Diagram X009 LED signal from UPS “OK to operate corresponding MCCB” X010 MCCB po.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 43 4.8.3 Fuse-box UPS Ampere Rating [A] Connection Cable [mm 2 ] Max. short-circuit current [kA] Dimensions HxWxD [mm] Weigh.
44 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 External Connection 4.8.4 Fuse-box Connection Diagram X009 LED signal from UPS “ OK to operate corresponding fuse.
External Connection 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 45 4.8.5 UPS with External Battery in Battery Breaker Box/Fuse-box Configuration.
46 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Programming Parameters 5.0 Programming Parameters Below table shows operating parameters programmable from keyboard.
Programming Parameters 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 47 5.1.1 Programming Keys NOTICE! Display accuracy is + 1%, + digit. Scrolls up through list Scrolls down through list St.
48 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Programming Parameters 5.1.2 Programming Example - Switch to Bypass Operation Return to normal operation Follow same procedure to program other parameters. 5.2 System Configuration System configuration parameters are vital for correct system operation and are password- protected.
Programming Parameters 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 49 System Configuration Parameters (password protected) * Bold text refers to factory standard setting **Advanced Battery.
50 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Programming Parameters 5.2.1 Programming Example - Change Charge Voltage to 446 NOTICE! Change charge voltages, battery warning limit, shut down voltage and high battery temperature limit by entering the actual value.
Programming Parameters 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 51 5.2.2 Programming Example - Change to Output Isolation Transformer available NOTICE! Change parameters by pressing the key once or several times.
52 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Programming Parameters 5.3 Programming Parameters for Advanced Parallel Operation To use the advanced parallel functions, the following parameters must be programmed: 1. “Station number” 2.
Programming Parameters 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 53 5.3.2 Programming example Example with four systems in parallel with separate batteries. • Programme the station addresses 1-4: 1 for UPS 1, 2 for UPS 2, 3 for UPS 3, and 4 for UPS 4.
54 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.0 Options/Accessories Please contact your local APC representative for information on options/accessories available in your region. See “How to Contact APC” in this guide.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 55 *** If no external System Output fuses are available or if it has a higher value than indicated above, System Output and UPS Output cables should be dimensioned as System Input and UPS Input cables.
56 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.1.1 Wiring up UPS with SBP in TN-C-S Network 6.1.2 Wiring up UPS with SBP in TN-S Network.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 57 6.1.3 Operating The External Service Bypass Switch Action 1. Press on the k e yboard 2. Press or on the k e yboard until 3. Press on the k e yboard 4. Press on the k e yboard 5.
58 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.1.3.1Switching from External Bypass to Normal UPS Operation Action 1. T urn the input switch (Q002) to position ” 0 “ 2. Open the UPS front door and press the green "ON ” key 3.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 59 6.2 Service Bypass Panel for Parallel Redundant Operation Service Bypass Panel (SBP) Mains Supply System Output Control c.
60 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.2.1 Two Parallel Systems with Service Bypass Panel.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 61 6.2.2 Parallel/Redundant Operation with Service Bypass Panel and External Battery via MCCB.
62 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.2.3 Operating External Service Bypass Switch for Parallel Systems 6.2.3.1Bypassing Parallel UPS Systems CAUTION! Batteries connected to a UPS out of service for a period exceeding 8 days may be damaged.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 63 Step 1-4 can be carried out with any of the parallel systems, ho we ver this will s witch all systems into bypass operation. 1. Press on the keyboard 2. Press or on the keyboard until 3.
64 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.2.3.2 Switching Parallel System from External Bypass into Normal UPS Operation H002a.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 65 Action 1. Check that output s witch (Q004) is in position “ 0 ” 2. Check that all output s witches (Q002) are in position “ 0 ” 3. T ur n input s witches (Q001) to position “ 1 ” 4.
66 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.2.4 Isolating One UPS for Service/Maintenance In a redundant system, one UPS may be isolated for service/maintenance without affecting other UPSs. 1. Check that remaining UPS(s) is capable of carrying the load in the event that one UPS is isolated 2.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 67 6.2.5 Switching Back to Normal Parallel/Redundant Operation 1. Turn input switch (Q001) and output switch (Q002) to position “ 1 ” 2.
68 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.3 Intersystem Synchronization Unit Intersystem Synchronization Unit System (ISU System) The ISU system consists of inter-connected ISUs. One ISU system may consist of up to 5 ISUs, regardles of ISU configuration.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 69 6.4 Relay Board Relays All relays are “fail safe”: In alarm modes, relay coil will be de-energized. Maximum load: 8.0A – 250VAC Minimum load: 0.05A – 6VAC 1 2 3 0.3A – 60VDC 0.
70 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.4.1 Relay Board/Relay Functions NOTICE! If alarm mode “ Communication to controller lost ” is active, ALL relays will indicate failure.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 71 ## Delay programmable in configuration stack: “ Common fault delay ” . Settings 0,10,20,30 seconds. See section 5.2 in this guide for System configuration NOTICE! Alarm Trigging Events 1-2- 3-9-10-11-13 activates the corresponding alarm relay after the delay.
72 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.5 Weight Equalizer Footprint - 600mm and 8 30 30 30 30 75 277.5 755 277.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 73 Footprint - 1000mm Cabinet 465 - 1000 mm cabinet 395 - 1000 mm cabinet 30 30 950 - 1000 mm cabinet 30 75 75 R6 277.
74 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.6 Remote Display With the remote display unit data may be displayed at distances of up to 25 m from UPS.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 75 6.6.1.1Connections Without Converter Connect a 25-pin female Sub-D and a 9-pin male Sub-D connector with a 3-wire shielded cable, as shown in the table below. Connect shield at one end only.
76 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.6.2 Remote Display Installation 6.6.2.1Connecting RS232C and Mains Adapter 6.6.2.2Remote Display Power Supply The remote display is supplied by normal AC power with no battery back-up.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 77 6.6.3 Remote Display Use The remote display is an inactive unit unable to influence the operation of the UPS: Some of the alarms visible on the internal display are also available on the remote display (See the Alarm section in the APC Silcon User Guide).
78 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.7 Isolation Transformer UPS Height [mm] Width [mm] Depth [mm] Weight [kg] 10 kW 20 kW 40 kW 1400 1400 1400 600 600 600 800 800 800 185 245 405 NOTICE! APC isolation transformers are available in various configuration.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 79 6.7.1 Connecting Isolation Transformer *DIN gL types PVC cables isolated to withstand a maximum ambient temperature of 30 o C. NOTICE! If an MCCB is used in stead of external input fuses, the MCCB load capacity must be 8xIn (nominal current) for minimum 10 ms.
80 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories NOTICE! Check correct phase rotation of mains input voltage! Maximum input/output cables: 35mm 2 . If in- put neutral is not available, an optional Dzn0 or Dyn11 input isolation transformer must be used.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 81 6.7.2 Wiring up UPS with External Yyn0 Isolation Transformer at Output WARNING! Isolation transformer provides galvanic isolation between mains supply and load.
82 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.7.3 Wiring up UPS with External Yyn0 Isolation Transformer at Input WARNING! Isolation transformer provides galvanic isolation between mains supply and load. Load will loose galvanic isolation if isolation transformer is bypassed.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 83 6.7.4 Wiring up UPS with External Optional Dzn0 Isolation Transformer at Input WARNING! Isolation transformer provides galvanic isolation between mains supply and load. Load will loose galvanic isolation if isolation transformer is bypassed.
84 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Options/Accessories 6.7.5 Wiring up UPS with External Optional Dzn0 Isolation Transformer at Output WARNING! Isolation transformer provides galvanic isolation between mains supply and load.
Options/Accessories 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 85 6.7.6 Wiring up UPS with External Optional Dyn11 Isolation Transformer at Input WARNING! Isolation transformer provides galvanic isolation between mains supply and load.
86 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 System Specifications 7.0 System Specifications 7.1 Technical Data 7.2 Back-up Time / Dimensions / Weigh Voltage 3x380/400/415V Input Voltage tolerance Normal operation Bypass operation +15% +10% (standard) +4, 6, 8% (programmable) Frequency 50Hz/60Hz +6 standard +0.
Warranty 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 87 8.0 Warranty 8.1 APC Silcon Series Limited Factory Warranty APC warrants that the unit, when properly installed and commissioned by .
88 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 Appendix 9.0 Appendix 9.1 Table 1. Installation Planning Data Main Input Breaker Field Wiring* Battery Bank** UPS Module Service Bypass Panel.
Appendix 990-4050 Installation Guide APC Silcon 10-40kW 400V UPS 89 Notes: 1. Nominal input current based on rated load. 2. Maximum input current based on rated load + full battery recharge. Full battery recharge assumed to increase input current with 10%.
90 Installation Guide APC Silcon 10-40kW 400V UPS 990-4050 How to Contact APC 10.0 How to Contact APC APC Corporate 132 Fairgrounds Road West Kingston, RI 02892 USA Telephone: 401 789-5735 Fax: 401 78.
An important point after buying a device APC 10-40KW 400V UPS (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought APC 10-40KW 400V UPS yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data APC 10-40KW 400V UPS - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, APC 10-40KW 400V UPS you will learn all the available features of the product, as well as information on its operation. The information that you get APC 10-40KW 400V UPS will certainly help you make a decision on the purchase.
If you already are a holder of APC 10-40KW 400V UPS, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime APC 10-40KW 400V UPS.
However, one of the most important roles played by the user manual is to help in solving problems with APC 10-40KW 400V UPS. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device APC 10-40KW 400V UPS along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
