Instruction/ maintenance manual of the product DT390 Aastra Telecom
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1424_EN_LZT10 3087.doc Rev B2 2009-09-11 DT390 Cordless Phone for MX-ONE™ User Guide.
DT390 Cordless Phone for MX-ONE™ Copyright © Copyright Aastra Telecom Sweden, 2009. All rights reserved. Disclaimer No part of this material may be reproduced in any form without the written permission of the copyright owner.
DT390 Cordless Phone for MX-ONE™ Contents 1 Welcome ................................................................................................. 9 2 Important User Information .................................................................. 9 2.
DT390 Cordless Phone for MX-ONE™ 6.1.4 Rejecct a call ......................................................................................... 33 6.1.5 End the call ...................................................................................
DT390 Cordless Phone for MX-ONE™ 9.8.1 Resume a Call ....................................................................................... 51 9.8.2 Resume on Another Extension .............................................................. 52 9.9 Call Waiting .
DT390 Cordless Phone for MX-ONE™ 14.3 Night Service ......................................................................................... 69 14.4 Emergency Mode .................................................................................. 69 14.
DT390 Cordless Phone for MX-ONE™ 1424_EN_LZT103087.doc Rev B2 2009-09-11 © Cop yright Aastra Telecom Sweden, 2009. All rights reserved. VII 17 Troubleshooting .................................................................................. 86 18 Glossary .
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1 We l c o m e Welcome to the user guide for the DT390 cordless phone. This guide describes the available features of the phone when it is connected to MX- ONE™. The phone is designed to be used in a medium demanding environment, such as hospital envir onment, light industry environment, and office environment.
However, there is no guarantee that interference will not occur in a particular installation. If this equipm ent does cause harmful interference to radio or television reception, which can be determin.
will disable alarm equipment, consult your telephone company or qualified installer. Electrical Safety Advisory Electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. Customer is thus recommended to use a surge arrestor for the equipment that requires AC power.
• To avoid hearing impairment, accept the call before holding your product (or portable handsfree device) to your ear. Warning! The handset may retain small magnetic objects around the mouthcap or earcap region. Please check and remove before use. 2.
Single chargers shall only be connected with power adapters supplied by the manufacturer, see list above. Precautions: Please read carefully the following important precautions before the first time use of the batteries.
• Do not cover the product while being charged. Do not charge the phone in a closed cabinet or drawer. The charging of the battery is a chemical process and causes the battery to become warm during charging. Make sure the environment in which the phone is charged, is well vented.
• Moving the equipment rapidly between warm and cold temperatures may cause condensation (water droplets) to form on its internal and external surfaces. Water droplets may cause malfunction of the equipment and corrupt or end communication or damage the equipment.
2.5 Software V ersion To view the phone’s software version: 1. Enter *#34# in idle mode mode. 2. Select Software . 2.6 Accessibility and V oice Quality The base network is not always available. If you do not get in contact with your system, contact your system administrator.
3 Description This section describes the DT390 cordless phone and its display information, menu structure, and tones. A picture of the phone is shown in Figure 1 . Figure 1 Overview of the DT390 Cordless Phone 1. Soft keys Used with Graphical User Interface.
7. Navigation key Navigation key with left, right, up and down. 8. On-hook key and power on and off Combined button; to end a call, to return to idle mode, and to switch the handset on and off by long press. 9. Color display The full graphic type display is 112 pixels wide and 115 pixels high.
Table 2 Accessories Desk Charger Desk PDM Charger Rack PDM Charger Carry Case Standard Clip Security (swivel) Clip Security chain Headset with microphone on boom Headset with microphone on cable Case The plastic cover parts are made of durable PC/ABS material.
3.2 Display Information The icons and text in the display indicate functions and settings available to the user. The display gives visual feedback on all actions performed, and also textual warnings, see Figure 2. The owner ID can manually be set by the user.
Depending on the state and setting of your phone, different information can be shown, see the following list: • Idle phone o Normal. The display shows the programmed name of your network, your name and extension number, time, date, and so on, see Figure 2.
No access Access Indication Your phone has contact with a system, calling is not allowed. No Subscription System Indication The phone is not in contact with any system.
Voice mail message Displayed in the header bar when there are voice mails. The icon remains until voice mail has been listened to. Keys locked Indicates a locked keypad. Phone locked Indicates a locked phone. Headset Indicates that a corded headset is connected to the phone.
Calls Contains call lists, call time, and call services (2) . Settings Contains personal phone settings such as chan ging the ringer volume, selecting language, and so on. (1) Company p hon ebook and central pho neb ook are system dependent and config ured by system administrator.
Figure 5 Calls structure Note: Call services functions are system dependent. Parameters are set up in the CPDM or WinPDM. Contac t your system administrator. 1424_EN_LZT103087.doc Rev B2 2009-09-11 © Cop yright Aastra Telecom Sweden, 2009. All rights reserved.
3.3.2 Contacts Tab An overview of the Contacts tab is presented in Figure 6 . Figure 6 Contacts structure 1424_EN_LZT103087.doc Rev B2 2009-09-11 © Cop yright Aastra Telecom Sweden, 2009.
3.3.3 Settings Tab An overview of the Connection tab is presented in Figure 7 . Figure 7 Settings structure 1424_EN_LZT103087.doc Rev B2 2009-09-11 © Cop yright Aastra Telecom Sweden, 2009.
3.3.4 In Call Functions from the In call menu , see overview in Figure 8 , are reached during a call from the soft key More . Note: The displayed options when pressing More are programmed from the WinPDM or CPDM. Please cont act your system administrator.
3.4 T ones The following different tones are sent from the exchange to your phone. 3.5 Indicators 3.5.1 Phone Indicator The following indications are used: Table 3 Cordless Phone Indicator Indicator Description Orange, fixed (phone placed in charger) Battery is being charged.
Table 4 Desk PDm Charger Indicator Indicator Description None Not connected to power. Green, fixed Logged on to CPDM or WinPDM. Orange, fixed Not logged on to CPDM or WinPDM.
4 Switching On and Of f In this section, switching on and off th e phone is described. Note: If the message No System is displayed you cannot make or answer calls. Depending on system programming, your phone can be automatically locked. To unlock the phone, enter your four-digit code (factory default is “0000”).
5.1 Logging on To log on, do the following: 1. Press *11*. 2. Enter the Authorization Code and press *. 3. Enter your extension number, press # and then . Wait for the call timer to start in the display. 4. Press to finish the procedure. The display shows your phone number.
8. Press the answering button on the headset. Note: Calls can be answered at any time even during programming, or while keying in a number. When the phone is in idle mode, you can change the answering method, see Section 15.6. Other answering methods; Automatically or Loudspeaking, can be set from the Settings tab, see Section 15.
6.1.5 End the call To end a call: • Press .The display shows the duration of the call. The total t ime of the call can also be retrieved from the calls tab 6.2 Parallel Ringing Parallel ringing makes it possible for an incoming call to rin g several phones simultaneously and for the call to be answered on any of the phones.
1. Press #21# and . Wait for the call timer to start in the display. Note: U.K., press #2#. 2. Press to finish the procedure. Note: If you want to restore parallel ringing for all phones defined in the list, follow the procedure for restoring the function from the phone with the main extension number and enter the number of the answering position.
7.1.1 Dialing a Number from the Call List The 25 last received, dialed and missed phone numbers are stored in the call list. If Clock and Date function is set, it is possible to see the time for the calls made or received that day. The following day, the time stamp is changed to a date stamp.
1. Press . 2. You are connected to the call via the loudspeake r and microphone. 7.3 End the call To end a call, do the following: • Press . The display shows the duration of the call. The total time of the call can also be retrieved from the Calls menu.
• Callback • Activate Call Waiting • Intrusion on a busy extension Note: These functions need to be programmed via the WinPDM or CPDM. Please contact your system administrator. 7.6.1 Callback During an outbound call, the soft key More is displayed, leading to the In call menu.
3. Press . The system calls the external number. Note: Only one callback can be activated on a busy external line. 7.6.2 Cancel any single Callback To cancel a callback, do the following: 1.
4. When the called extension or the external line becomes free, it will be called automatically. Note: If Call Waiting is not programmed and shown when pressing More, you can press 5 to activate.
1. Dial the common Speed Dialing number. Please refer to your phone directory. 2. Press to make the call. 7.9 Authority There are two types of authorization codes, common and individual, presented in the following sections.
3. Press to finish the procedure. 7.9.2 Individual authorization code If you are assigned to an individual Authorization Code (1 to 7 digits, assigned to your own extension) you can lock your own extension to a common authority level, for example when out of the office.
4. Dial the digit or digits to get an external line and the external number. To change your individual Authorization Code, do the following: 1. Press *74*. 2. Enter old Authorization Code and press *. 3. Enter new Authorization Code and press # and . 4.
2. Select Call contact, and press Select . A name list is shown. 3. Select the a contact from the list, or search a name or number by enter characters in the Search field. 4. Press or Call. 8.2 Dialing a Contact from Comp any Phonebook To dial a contact from the company phonebook, do the following: 1.
8.3.2 Search by Name To search for a contact by name in the central phonebook, do the following: 1. Press Menu, select Contacts, and pr ess Select. 2. Select Central phonebook, and press Select. 3. Select Search by name, and press Select. 4. Enter the first or last name and press Search.
b. Mark Name, Work number, Mobile number, or Other number, and press Add. c. Enter number and press OK. d. Press Save. If From call list is chosen: a. Navigate to the desired number in the call list and press Add . b. Mark Work number, Mobile number or Other number, and press Select.
OR • Enter the first character(s) in the name and press Search. 3. Press Delete and select Yes to delet e the entry. 8.7 W rite T ext and Numbers This section explains how to write text and numbers, useful when adding a new entry in the phonebook. For example, to add Smith in the phonebook, do the following: 1.
Figure 9 Available characters Note: Depending on the selected menu language, other characters can be available. This means that the character order can differ from the figure above.
2. is displayed. This means that the other part in an ongoing call with you will not here you. To switch the microphone back on, do the following: 1. Press More, select Microphone on, and press Select. It is also possible to switch on and off the microphone during a call by pressing and holding .
3. Do one of the following: • Enter the third party's phone number and press . OR • Press the soft key, select a contact, press Select, and then press Call. Note: It is only possible to select a contact from the local and company phonebook, but not from the central phonebook, when making an inquiry.
2. Dial the third party and press . You can dial the number, or use the phonebook or the call list to make the call. 3. Press More, select Transfer, and pr ess Select.
9.8.2 Resume on Another Extension To resume the call on another extension: 1. Call the extension where the call was put on hold and press . 2. Press 8. Note: France and New Zealand, press 4; Sweden, press 6. 9.9 Call W aiting Note: The call waiting function might be blocked for use on your extension.
Note: This feature needs to be configured in the WinPDM or CPDM by your system administrator. When having an ongoing conversation and wanting to establish a phone conference, do the following: 1. Press More, mark New Call, and press Select. This will put the first call on hold.
10.1 Diversion from Call Services Menu All calls to your extension can be diverted to an internal or external answering position of your choice. All calls, that is, calls when busy or calls at no answer, can be diverted to other phone numbers. Note: This feature needs to be programmed in the WinPDM or CPDM.
10.2 Internal Follow-me All calls to your extension are dive rted to an extension of your choice (within the private network). During Follow-me, the display shows a > after your number. On the next row, the answering position number is shown. A special dial tone will be heard.
2. Press to finish the procedure. To cancel follow-me remotely: 1. Press #21* diverted extension number # and press . Note: U.K., press #2*. 2. Press to finish the procedure. 10.3 External Follow-me If external follow-me is allowed, calls to your extension can be diverted to an external number of your choice.
10.4 Personal Number With this feature you can be reached on your office phone number even if when out of the office. Depending on the functionality of your office exchange, you can have either one individual single search profile (standard) or choose between five individual search profiles ( optional).
3. Press to finish the procedure. 10.4.3 Activating or Changing to Anothe r Profile from an External Phone To be able to use this function, the external phone must be of push button type and provided with the following keys # and *, or a mobile phone adapted for dial tone pulses (DTMF).
5. Press #10*. 6. Dial your own extension number and press #. 7. Replace the handset. 10.4.5 Designing and Ordering Search Profiles The search profiles are installed or changed by your system administrator.
2 Cordless 5234 15 Table 6 Profile 2 –At home Search order Type of phone or Answering position Phone number Ring time (seconds) 1 External 222222 20 2 Mobile 0706666666 20 10.
Table 8 Profile 2 – ____________ Search order Type of phone or Answering position 1) Phone number Ring time (seconds) 1 2 3 (1) Can be, for example, Desk, Co rd less, Mobile, External, Voice Mail, Operator, and so on.
3 (1) Can be, for example, Desk, Co rd less, Mobile, External, Voice Mail, Operator, and so on. 11 Messages When receiving a message, the indicator starts flashing, accompanied by a message tone or beep or vibrating alert. If a message is received during a call, a beep notifies the user.
11.1.3 Cancel Manual Message Waiting to Another Extension To cancel manual message waiting, do the following: 1. Press #31* and enter the extension number. Note: North America, press #56*. 2. Press # and . Wait for the call timer to start in the display.
• Press Call from the popup message. OR • Press and hold 1, when in idle mode. In case the following message pops up: Voice mail number not defined, the voice mail number needs to be configured to the voice mail button. Contact your system administrator.
12.2 Cancel To cancel absence information, do the following: 1. Press Menu, select Calls, and press Select. 2. Select Call services, and press Select. 3. Select Absence and pre ss Select. 4. Select Deactivate and press Select. The phone calls up the system.
2. Dial the extension number, press # and . Wait for the call timer to start in the display. Note: If the special dial tone is received, the Authorization Code for the other extension is required. Add the code and press # before pressing . 3. Press to finish the procedure.
13.3.1 Leaving the Group Temporarily To leave the group temporarily, do the following: 1. Press *21* and enter your own extension number. Note: U.K., press *2* and then extension number. 2. Press # and . Wait for the call timer to start in the display.
14 Other Useful Features In this section, other useful features with the cordless phone and MX-ONE are presented. 14.1 Account Code The Account Code function is used to charge a call to an account number or to prevent unauthorized calls from your phone.
14.2 General Deactivation The following features can be simultaneously cancelled: • Callback (all Callbacks are cancelled). • Internal and External Follow-me. 14.2.1 Order To order general deactivation, do the following: 1. Press #001# and press .
14.5 Malicious Call T racing If being disturbed by bothersome or malicious external incoming calls, it is possible to request number tracing from the network provider. Tracing can be invoked during or after an ongoing conversation. The external line can be held for a limited period of time.
14.6.2 With Individual Authorization Code When using an individual authorization code, do the following: 1. Call the DISA function at your office. Wait for dial tone. 2. Press *75*. Note: Germany, The Netherlands, and Sweden, press *75*; North America, press *6* 3.
2. Select Sound & Alerts, and press Select. 3. Select Ring Signals, and press Select. Different signals for internal calls, external calls and call ba ck can be set. 4. Select Internal call, Ext ernal call or Callback, and press Select. 5. Select a ring signal, pres s Select, and press Back to save the setting.
2. Select Mic on boom or Mic on cable, and press Select. If the preconfigured headset profiles do not match the headset in use, or the audio performance is bad, it is possible to configure an own headset profile. This is done in WinPDM or CPDM, please contact your system administrator.
15.3.2 Setting Date Format To set the date, do the following: 1. Press Menu, select Settings, and press Select. 2. Select Time & Date, and press Select. 3. Select Date format, and press Select. The formats to select from are the following: • DD/MM/YYYY.
Note: It is possible to answer or reject incoming calls while the keypad is locked. If configured in the WinPDM or CPDM, it is also possible to make an emergency call while the keypad is locked.
When the phone is locked, is show n in the display. Note: If configured in the WinPDM or CPDM, it is also possible to make an emergency call while the phone is locked. If PIN code is lost it is possible to configure a new, or to do a factory reset in WinPDM or CPDM, contact your system administrator.
2. Mark Owner ID, and press Select. 3. Enter a name and press Save to save the setting. 15.6 Changing Answering Method The phone can be set to answer a call automatically when a headset is used, or to answer a call by a press on any key. You can also change the answering behavior to: • Use Loudspeaking function directly when is pressed.
To remove the setting, press Change. Note: You can also set the answering behavior to automatically connect incoming call in loudspeaker, see Section 15.6. 3. 15.6.3 Loudspeaking (Handsfree) To use Loudspeaking directly when pressing do the following: 1.
15.8 Connections Your DT390 cordless phone supports GAP standard. This makes it possible to log on to any GAP compatible system with your phone. Only available systems are displayed. 15.8.1 System To select a system, do the following: 1. Press Menu, select Connections, an d press Select.
5. Press Next. 6. Enter the PARK code. 7. Enter the AC code and press Next. Protection on? is displayed. 8. Select Yes, if the new system is to be protected, or No if the new system is not to be protected. Note: It is not possible to delete a protected subscrip tion.
15.8.2.1 Redirecting Calls and Messages when Placed in Charger To divert calls or messages when the phone is placed in the charger, do the following: 1. Press Menu, select Settings, and press Select. 2. Select In charger, and press Select. 3. Select Redirect, and press Select.
16.2 Replacing the Battery If the standby time for the cordless phone becomes too low, replace the battery with a new one. Contact your sy stem administrator or your certified Aastra Sales partner for information on new batteries. The battery is connected to the cordless phone in such a way that no miss- contact is possible.
16.4 Desk PDM Charger The Desk PDM charger is used for charging, but can also be used for software download, and synchronizing of parameters. The charger is delivered with a plug-in power supply and is connected into an ordinary wall socket. Figure 12 Desk PDM Charger Note: Only use the charger within the temperature range of 5 - 40º C.
16.7 Belt Clip With the clip on the back of the phone you can fasten the phone to a belt or similar. To attach or remove the clip: spread the clip sligh tly. The ends of the clip fit into holes on the side of your phone. 16.7.1 Attaching Standard Clip Attach the standard clip as describe d in Figure 14.
WinPDM is used together with the Desk PDM charger. The Desk PDM charger is connected to the PC with WinPDM software through the network or USB connectors at the back of the charger, see Figure 16.
17 T roubleshooting This section contains information on how to solve common operational problems, see Table 12, and warnings, see Table 13, you may receive. Go through the following lists if you encounter any problems. If the checklists do not solve the problem, contact your system administrator.
No system The phone beeps once a minute (during max 30 minutes) with a low tone followed by a high tone (if enabled, the vibrator also follows the beeps). The phone is out of coverage or phone is defective. Stop the beep with the Sound off key and go into range, or contact system administrator.
18 Glossary AC Authentication code. Abbreviated number Short numb er. Initiating a call to a preprogrammed number by dialing a code or pressing a key. Conference If you have an ongoing conversation you can include other persons and esta blish a phone conference.
IP call Internal call sent through an internal data network (LAN or WAN). IPEI International Portable part Equipment Identity, unique identity assigned to your phone by the manufacturer. IPDI The unique global GAP identity number for the DECT registration.
19 T elephony Function Codes This section describes the country specific function codes used in MX- ONE that are relevant for the DT390 cordless phone.
1424_EN_LZT103087.doc Rev B2 2009-09-11 © Cop yright Aastra Telecom Sweden, 2009. All rights reserved. 91 Ordering or Cancellation of Interception Message 23 North America: 24 Print Interception Mess.
An important point after buying a device Aastra Telecom DT390 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Aastra Telecom DT390 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Aastra Telecom DT390 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Aastra Telecom DT390 you will learn all the available features of the product, as well as information on its operation. The information that you get Aastra Telecom DT390 will certainly help you make a decision on the purchase.
If you already are a holder of Aastra Telecom DT390, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Aastra Telecom DT390.
However, one of the most important roles played by the user manual is to help in solving problems with Aastra Telecom DT390. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Aastra Telecom DT390 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
