Instruction/ maintenance manual of the product 100 PLUS Kodak
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A-61588 July 2008 i Content s 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Supported network protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Operating system requirements .
ii A-61588 July 2008 4 Configuring the Scan Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Selecting your default Scan S tation settings . . . . . . . . . . . . . . . . . . . . . . . 4-1 Scan As . . . . . . . . . . .
A-61588 July 2008 iii 7 T roubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Indicator lights and error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Clearing a document jam .
A-61588 July 2008 1-1 1 Overview The Kodak Scan S tation 100 is designed as a walk-up scanner that requires minimal user training . The Scan S tation 100 is a st andalone solution requiring no host PC or application sof tware.
1-2 A-61588 July 2008 Chapter 5, Scan S tation Administration Specifics — provides detailed information regarding configur ing yo ur office network to allow easy integration of the Scan S tation, how to properly config ure login credentials and general network configuration det ails.
A-61588 July 2008 1-3 Most of the Scan S tation’s features can be successfully used in heterogeneous network environment s. On the Scan S tation, printers are accessed via Microsoft printer d rivers, which are installed on the Scan S tation using Microsoft Point-and-Print tech nology .
1-4 A-61588 July 2008 Administrative configuration an d setup The Configuration Org anizer is the center of all Scan S tation administration. With the Confi guration Organizer you can create administrative configuration files and user configuration files.
A-61588 July 2008 1-5 If the Cancel button is selected, the Scan S tation will be placed into administrative configuration mode. In this mode, the Scan S tation automatically displays the Settin gs mode screen. The administrator can scroll through each of the setting group s and make modifications to each of the values.
1-6 A-61588 July 2008 When a scan job is complete, the user’s USB flash drive can be removed from the Scan S tation and the Scan S tation display returns to the normal state with a ll of the default settings restored. NOTE: For more information about configur ing your Scan S tation refer to Chapters 3 and 4.
A-61588 July 2008 1-7 What’ s in the box Before you begin open the box an d check the contents: • Kodak Scan S tation 100 • Input tray • Output tray • S pecial document feeder • Power cord.
1-8 A-61588 July 2008 Unp acking and setting up the Scan Stat i o n Carefully unpack the Scan S tation 100 and place it on a clean, dry and level surface. Locate and att ach th e powe r cord, network ca ble and the input and output trays. Make sure the Scan S tation cover is closed.
A-61588 July 2008 1-9 Att aching the output tray and special document feeder 1. Locate the output tray holes on the Scan S tation. 2. Insert the pin on the lef t side of the output tray/special docume.
A-61588 July 2008 2-1 2 Pre-inst allation Checklist It is recommended that you fill out this worksheet before installing the Kodak Scan S tation 100. Y ou will need this information about your network.
2-2 A-61588 July 2008 Device Settings (continued) — found under the Settin gs button in the Configuration Organizer or Admin istration GUI . Parameter Name Description/Sample Y our Setting Notes • Alternate WINS Server IP of Windows Internet Name Server #2 Device Password Optional numeric password to restrict access to the Scan S tation.
A-61588 July 2008 2-3 Email Server Settings — found under the Settin gs button in the Configuration Organizer or Administration GUI. Parameter Name Description/Sample Y our Setting Notes SMTP Settings • Server Ad dress Fully qualified domain name or IPv4 address of the SMTP server (e.
A-61588 July 2008 3-1 3 Initial Setup and V erification This chapter provides instructions for inst alling the Configuration Organizer and procedures for setting up you r Scan S tation to work properly on your of fice network.
3-2 A-61588 July 2008 3. Click Next . The License Agreement sc reen will be displayed. 4. Read the license agreement, click I Agree and then click Next . The Select Inst allation Folder screen will be displayed. 5. Enter , or browse to, the folder where you want to install the Configuration Organizer or keep the default setting.
A-61588 July 2008 3-3 The Confirm Installation screen will be displayed. 6. Click Next . The installation will start and progress will be disp layed..
3-4 A-61588 July 2008 7. When the installation is co mplete , the Installation Complete screen will be displayed. 8. Click Close . Inst alling the optional fax modem T o install the optional Kodak Scan S tation Fax Modem Accessory (CA T No.
A-61588 July 2008 3-5 Configuring your Scan St ation This section provides procedures for configuring your Scan S tation to connect to your office network env ironment. Y ou will need to ent er network-specific settings. This information should already be filled in o n the Pre-installat ion Checklist in Chapter 2.
3-6 A-61588 July 2008 Password protecting the configuration file As an administrator , you want to password protect the configur ation file from being inadvertently overwritten.
A-61588 July 2008 3-7 Language setting The language you select will be used to configure the Scan S tation’ s user interface as well as the lang uage that will be used for the Optical Character Recognition function (e.g., when creating a searchable PDF file).
3-8 A-61588 July 2008 Device settings The Device icon displays a list of settin gs which will be used to configure the Scan S tation to work on your of fice network. 1. Click the Device icon. 2. Enter a device name that is not already assigne d to a device on your office network.
A-61588 July 2008 3-9 3. Select IP Address to configure the device ’s network address. Select one of the following: • If your network uses dynamic IP addresses, click Automatic (DHCP) , and proceed to the next section, “E-mail settings”. • If your network uses static IP add resses, click St atic (IPv4) and continue with S tep 3.
3-10 A-61588 July 2008 4. If you want to protect access to the Scan S tation with a p assword, select Device/Administrator Password to display the keyp ad. Enter a 32-character alphanumeric p a ssword. Y ou will be asked to re-enter the pa ssword. When finished, click Done .
A-61588 July 2008 3-1 1 6. Click Remote Configuration to allow your Scan S tation to be remotely configured. Refer to the section entitled “Upd ating your Scan S tation” (Method 3) in Chapter 5 for more information. When selected, the Remote Configuration Settings screen will be displayed.
3-12 A-61588 July 2008 E-mail settings For the Scan S tation to send documents to email recipients, you must define how the Scan S tation will access your email server .
A-61588 July 2008 3-13 3. Select Credentials to defin e the email server credentials. NOTE: If you are using an unauthenticated SMTP server , you do not need to make any selection s in the Credentials fields.
3-14 A-61588 July 2008 4. Most email servers communicate on Port 25. If your email server communicates on a dif ferent port, click on Port . The virtual keyboard will be disp layed where you can en ter a new port number . When finished, click Done . 5.
A-61588 July 2008 3-15 6. Click Authenticati on Scheme to select the specific SMTP Authentication Scheme used by your mail server . Select from the following options: • Use S trongest • None •P .
3-16 A-61588 July 2008 7. When your SMTP connection is configure d, use the T est Connection option to test whether your settings are correct. The Scan S tation will te st your settings and will display a “Success” or “Failed” message.
A-61588 July 2008 3-17 LDAP settings Connecting to an LDAP server allows the Scan S tation and the Configuration Organizer Software to co nnect to a network address directory . This connection can be used to impo rt one or more email addresses into an email address gr oup.
3-18 A-61588 July 2008 The Credentials screen will be displayed. Provide a Username , Password and an optional Do main name for the LDAP server account that the Scan S tation will log into. Even though these credentials may be the same as the De fault Credentials , they must still be defined here.
A-61588 July 2008 3-19 5. The Base DN (Distinguished Name), Search Field T ag, Email Address T ag, and Full Name Field T ag are strings that define the search criteria for the LDAP server . See your network administrator for the specific format of these strings.
3-20 A-61588 July 2008 Return Email Address Setting the Return E-mail Address allo ws you to receive notifica tion if an email or fax sent by the Scan S tation could no t be delivered. This address is also used as the “F rom” email address when sending documents via email.
A-61588 July 2008 3-21 Maximum Att achment Size This optio n a llows you to set th e maximum size of an email attachment that can be successfully sent. This value sh ould match the limitations defined by your email server . 8. Click Maximum Att achment Size .
3-22 A-61588 July 2008 Fax settings Y ou must have the optional fax modem accessory fCA T No. 128 0528) for the Scan S tation 100 and it must be properly conn ected before configuring fax settings. For instruction s on installing the fax modem, see the section entitled, “Inst alling the optional fax modem” earlier in this chapter .
A-61588 July 2008 3-23 3. If desired, select Sender ’ s Fax Number from the Fax screen to enter the sender ’s fax number . The virtual keyboard will be displayed allowing you to enter a number . Click Done when finished. 4. Select Out side Line Prefix to enter the desired prefix t hat the user needs to enter to access an out side line.
3-24 A-61588 July 2008 6. Select the desired country/code a nd click Done . 7. Select Incoming Fax Settings to disp lay the Incoming Fax Settings screen. If you want to configure your Scan S tation to receive faxes, the following settings can be used to define where incoming faxes will be delivered.
A-61588 July 2008 3-25 9. Enter a fully qualified path name to a n etwork folder where incoming faxes will be delivered. 10. When finished, click Done . 1 1. If you want to select a network printer for inco ming fax delivery , click Incoming Fax Printer to display th e list of installed printers.
3-26 A-61588 July 2008 12. Select a printer from the list and click Done to return to the Incoming Fax Settings screen. 13. Click Receive Fax to allow f axes to be received at the configured device.
A-61588 July 2008 3-27 Outgoing faxes Three attempts will be made to send a fax. These attempts will be made at intervals of 3 minutes each. If the fax service is not able to send a fax to the recipient, an email will be sent to the send er (User Email A ddress) if that email address is available.
3-28 A-61588 July 2008 T ransaction L og settings The Scan S tation can log all transactions to a separate transaction file. This file is in XML format and can be exported fro m the Scan S tation. This is useful in environments t hat are security-minded or where transactions are used for billing.
A-61588 July 2008 3-29 Time settings 1. Click the Ti me icon. The T ime screen will be displayed. 2. Click T ime Zone and select your time zone. 3. Click Daylight Sav ings and select Automatically Adjust or No Adjustment . 4. Click Clock and select either a 12 Hour or 24 Hour time format.
3-30 A-61588 July 2008 Setting the Scan S tation clock The time clock on the Scan S tat ion can only be set when the Scan S ta tion is in local Administrative mode. T o set the time clock on the Scan S t ation: 1. Insert a flash drive with an administra tive configuration file into the Scan S tation.
A-61588 July 2008 3-31 Date settings If the Calendar icon is not displayed, use the arrows on the toolbar at the top of the Configuration Organizer screen to view th e Calendar icon. 1. Click the Date icon. The Date settings will be displayed. 2. Click Sep arator and select the desired separator symbol.
3-32 A-61588 July 2008 Setting the Scan S tation date The date on the Scan S tation can only be set when the Scan S tation is in local Administrative mod e. T o set the date on the Scan S tation: 1. Insert a flash drive with an administra tive configuration file into the Scan S tation.
A-61588 July 2008 3-33 Configuration options The Configuration Op tions screen provides a variety of options. T o access the Configuration Options screen: • Click the Configur ation options icon QWERTY keyboard By default, the Scan S tation will display the virtual keyboard in QWERTY format.
3-34 A-61588 July 2008 Allow Force User Login When enabled, this option requires the user to login befo re a scan session. When this option is enabled, the user will be presented with a Login screen at the Scan S tation requiring the user to enter a user n ame, password and domain.
A-61588 July 2008 3-35 Allow Adding Pages to a Scan Job When this option is enabled, the user can continue to add pages to a scan job. After all p ages in the input tray have been scanned, a message will be displaye d asking if they want to add more p ages.
3-36 A-61588 July 2008 Saving your configuration After configuring your Scan S tation, save your configuratio n settings. Be sure to insert your USB flash drive into the USB po rt on your PC af ter the Configuration Organizer is running. This will allow the Configuration Organizer to recognize th e presence of the flash drive.
A-61588 July 2008 3-37 Up dating your Scan S t ation settings When you have saved your administra tive config uration on your flash drive, you can take these settings to a Scan S tation and update the Scan S tation. 1. Insert your USB flash drive in the USB port on the Scan S tation.
3-38 A-61588 July 2008 NOTES: • If there are additio nal settings on the Scan S tation (e.g. email are new settings on the flash drive that are not on the Scan S tation, you will be prompted to eit her add or remove these settings. • If you do not want to change settings at this time, click Skip .
A-61588 July 2008 3-39 V erifying your Scan S t ation setup The following step s help you to verify that your Scan S tation installation was successful and is operational.
3-40 A-61588 July 2008 When the document has been scanned, the S tatus screen will be displayed as it sends your docum ent to each sele cted destination. When all destinations have b een processed, the following screen will be displayed. NOTE: This screen will list al l the destinations you have selected (if you had more than one).
A-61588 July 2008 4-1 4 Configuring the Scan S t ation Chapter 4 provides step-by-step pr ocedures for configurin g the Scan S ta tion. Some of these procedures require more deta iled information.
4-2 A-61588 July 2008 Scan As 1. If the Scan As icon is not visible on the too lbar , click the right arro w until it is displayed. NOTE: Certain selections will modify the content of other screens. For example, if you select Black and White , you cannot select JPEG output on the File T ype screen.
A-61588 July 2008 4-3 File T ype 1. If the File T ype icon is not visible o n the toolbar , click the right arrow until it is displayed. 2. Select the file type (PDF , TIFF , JPEG) that will most typically be created by your organization.
4-4 A-61588 July 2008 • PDF - Image Only — creates a single- or multi-p age document that contains o nly scanned data as a bitmap image. PDF files created with this option are not text search able. When you select this option, a screen is disp layed allowing three different options for creating PDF files.
A-61588 July 2008 4-5 Setting Shortcut s Setting Shortcuts a re a way for you to create personalized groups of scanner settings to make scanning easie r . If there are settings that you use frequently , you can create a sh ortcut for these settings and save them to your configuration.
4-6 A-61588 July 2008 Creating a new Setting Shortcut 1. Select the Setting Shortcut icon. 2. Select Edit>Add Item . The Add New Setting Short cut dialog box will be displayed. 3. Enter a shortcut name in the Description field. 4. Select the shortcut that best defines the settings you want to b egin with from the Create From drop-down list.
A-61588 July 2008 4-7 File Name Settings The Configuration Organizer allo ws you to define values that determine the location and file name used when creating scanned documents.
4-8 A-61588 July 2008 The Advanced option provide s access to two additional options: Interactively Na me Scanned Files and Add Date/Time S t amp . • Interactively Na me Scanned Files — selecting this option will require the user to enter a file name for each destination selected during a scan job.
A-61588 July 2008 4-9 Resolution Select a default resolution from 75 to 600 d pi. 200 dpi is the default. For best OCR results, if you are crea ting a PDF . Document T ype If your document s typically contain a mixture of b oth te xt with g r aphics, keep this option as the default.
4-10 A-61588 July 2008 Black and White Adjustment s If you selected Black and White as your Scan As setting, the Black and White Adjustment s screen will be enabled. • If you selected Normal , you can select and change the Contrast and Threshold setting.
A-61588 July 2008 4-1 1 Copies for Printing This option is not intended to be used during the configuration setup. Any changes to this during configur ation will be ignored. This value is intended to be set for each scan session by the user . The default is 1.
4-12 A-61588 July 2008 Saving your configuration settings After configu ring your Scan S tation, save your co nfiguration settings. Insert your USB flash drive into the USB port on your PC after the Configuration Organizer is running . This allows the Configuration Organizer to recognize the presence of the flash drive.
A-61588 July 2008 4-13 Up dating your Scan S t ation settings When you have saved your administra tive config uration on your flash drive, you can take these settings to a Scan S tation and update the Scan S tation. 1. Insert your USB flash drive in the USB port on the Scan S tation.
4-14 A-61588 July 2008 NOTES: • If there are additional setting s on the Scan S tation (e.g. email group, etc.) that are not on the flas h drive configuration or if there are new settings on the flash drive that are not on th e Scan S tation, you will be p rompted to either add or remove these settings.
A-61588 July 2008 4-15 Managing your destination group s This section provides procedures for adding, renaming, deleting, and reordering group s (e.g., email, network folder , printer and FT P) as well as procedures for managing items in each of the group type s.
4-16 A-61588 July 2008 Creating group s and adding items 1. In the Configuration Organizer window , access Destination mode and select Edit>Add Group >E-Mail .
A-61588 July 2008 4-17 The email address will be added to t he selected email group and the address will be listed on t he Configuration Organizer window. 5. Repeat S tep s 2 - 4 for each email address you want to add to a specific email group. Editing items within a group Existing items within a group can be edited .
4-18 A-61588 July 2008 Deleting items within a group T o delete an item within a group: 1. Select the group that you want to delete th e item from. 2. Select the item from the list that you want to delete. 3. Select Edit>Delete Item . NOTE: Y ou will not be prompted to confirm the deletion of the item.
A-61588 July 2008 4-19 Deleting group s 1. Access Destination mode and select the email grou p you want to delete. 2. Select Edit>Delete Group . The f ollowing message will be displayed. NOTE: Use caution when deleting groups as all items associated with the selected group will be deleted.
4-20 A-61588 July 2008 Moving group s and items within group s The order in which the group s are displayed in the Configuration Organizer is the same order they will be displayed on the Scan S tation.
A-61588 July 2008 4-21 Moving items within group s 1. Select the item within the list that you want to move. 2. Select Layout>Move Item Down or Layout>Move Item Up (or click Ctrl-down arrow , Ctrl-up arro w). The item will be moved up or down one position.
4-22 A-61588 July 2008 Importing an email address book CSV (comma sep arated value) files are data files that represent database info rmation. Each row contains individual dat a values that are separated by a comma. Ea ch comma found on a lin e of text represent s a column of dat a from the original dat abase.
A-61588 July 2008 4-23 T o further illustrate, if all three Column Location values we re set to 1, then the preview would look like: T o import your email address book: 1. In the Configuration Organizer window , access Destination mode and select the email group you wa nt to import your email address book to.
4-24 A-61588 July 2008 5. S pecify the columns in the CSV file th at contain data for First Name , Last Name , and Email Address . The First Name, Last Name , and E-mail Address fields allow you to map these values to the columns in which they appear in the CSV file.
A-61588 July 2008 4-25 Configuring FTP destinations FTP destinations require a slightly di f ferent con figuration than the other destinations. The Configuration Organi zer allows you to configure both FTP and proxy server settings.
4-26 A-61588 July 2008 Spec ifying Proxy settings If your company req uires the use of a proxy server before communicating with an FTP site, you must define these pro xy settings by clicking on the Proxy button. The Proxy Settin gs dialog box will be displayed.
A-61588 July 2008 4-27 Configuring printers The Scan S tation uses the Microsoft “Point and Print” technology for installing p rint drivers and connecting to network printers. T ypically , network printers are att ached to print servers which manage the scheduling of print jobs for one or more network printers.
4-28 A-61588 July 2008 Connecting to a printer shared by another computer on the network workgroup 1. Enter any text that describes the printer in the De scription field. 2. Enter the fully qualified p ath to the Shared computer and the share name assigned to the printer (e.
A-61588 July 2008 4-29 Connecting to a network printer that is directly connected to the network This option is more complicated than the other two in that it requires the printer to be shared by a PC on the netwo rk at least temporarily , while the printer drivers are downloaded and installed on the Scan S tation.
4-30 A-61588 July 2008 3. On the Ports t ab of the Control Panel, write down the exact text that appears on the selected Port value. NOTE: As shown below , this would be “IP_192.168.2.137”. 4. Return to the Configuration Organizer and select o r create a printer group and select Edit>Ad d Item .
A-61588 July 2008 4-31 8. Click the Advanced button to disp lay the Advanced dialog box. 9. Enter the fully qualified address to the PC that is sharing the printer (see S tep 1) including the shar e name (e.
A-61588 July 2008 5-1 5 Scan S t ation Administration Specifics This chapter provides detailed ad mini strative information about your Scan S tation includin g: • in-depth informa tion regarding Scan As settings, File naming settings and E-mail group settings.
5-2 A-61588 July 2008 File Naming settings The Scan S tation offers seve ral ways you can customize how scanned documents are delivere d to their final destinations.
A-61588 July 2008 5-3 Advanced — provides two additional se ttings that a llow you to optionally add a date and time st amp to the resulting scanned file name, and allows the user to interactively name files as they are delivered to each destination.
5-4 A-61588 July 2008 Securing your Scan Stat i o n Network security is an important p art of every day business and it is important that network devices do not allow intrusion s from outside sources. The Scan S tation 100 is con figured to prevent external att acks from the Internet, and from direct access by use rs.
A-61588 July 2008 5-5 Password protecting your Scan S tation (user access) Another password prot ection feature is assigning a 32-character alphanumeric password direct ly to the Scan S tation. This requires any user wanting to use the Scan S tation to know the p assword prior to use.
5-6 A-61588 July 2008 5. If you start by editing a new co nfigur ation file and insert a flash drive after edit s have been made, any configuration file on the flash drive will be ignored and not loaded. 6. When saving to any lo cation, if a configuration file is present, you will be asked if it is OK to overwrite the file.
A-61588 July 2008 5-7 Method 2 — requires an update package and an administrative configuration file to be copied to a USB flash drive. When the flash drive is inserted into the Scan S tation, the internal sof tware recognizes the administrative configuration file and the update package.
5-8 A-61588 July 2008 Method 3 — the Scan S tation softwa re can be configured to monitor a network folder where configura tion files and software updates are installed. T o set this up: 1. From the Configuration Orga nizer Settings mode, select the Advanced icon and click Remote Configuration Settings .
A-61588 July 2008 5-9 On the defined day of the week and time, the Scan S tation checks for the specified folder on the network, and if found, examines th e contents of the folder looking for a KSS100.XML file and a n optional KSS100UPDA TE.EXE file. If the KSS100.
5-10 A-61588 July 2 008 NOTE: Some of the concept s covered in this chapter assume knowledge of Microsoft NT Domains and permissions. Refer to your documentation for Microsoft Windows Server 2000 or Windows Server 2003 for more informatio n.
A-61588 July 2008 6-1 6 Maintenance This chapter provides cleaning and replacement procedu res for the Kodak Scan S tation 100. Cleaning procedures Y our Scan S tation needs to be cle aned periodically .
6-2 A-61588 July 2008 Cleaning the rollers 1. With a roller cleaning pad, wipe the feed roller from side to side. Rotate the feed rollers to clean the entire surface. IMPORT ANT : The roller cleaning pad cont ains sodium lauryl ether sulfate which can cause eye irrit ation.
A-61588 July 2008 6-3 Cleaning the imaging guides 1. Remove dust and debris from t his area by using a S taticide wipe or a small brush. Be careful not to scratch the imaging guides when cleaning. IMPORT ANT : St aticide wipes cont ain isopropan ol which can cause eye irritation and dry skin.
6-4 A-61588 July 2008 Replacement procedures The feed module and USB connector are the only parts that are customer-replacement. Replacing the feed module Degradation of feeder performan ce, multiple feeds, stoppages, etc. indicate a need to change the feed module.
A-61588 July 2008 6-5 Replacing the USB connector The USB connector may need period ic replacement due to extended use which may be detect able due t o repeated flash drive errors. Before changing the USB connector , be sure the USB flash drive it self is not defective.
6-6 A-61588 July 2008 5. Open the clamps on the ribbon cable and disconnect the ribbon cable from the button co ntrol panel. 6. Rotate the turret about 45 degrees. 7. Loosen the two screws (about 3 turns) on the att achment plate. 8. Remove the turret side cover .
A-61588 July 2008 6-7 9. Unplug the USB cable. 10. Remove the screws from the USB connector and remove it. 1 1. Attach the ne w USB cable to the connector and tighten the screws. 12. Connect the USB cable. 13. Slide the turret side cover back into place.
6-8 A-61588 July 2008 15. Feed the ribbon cable back into the turret housing. 16. Reattach the turret top cover holding the cover securely down while you are replacing the screws. 17. Plug in the power cord and turn the Scan S ta tion back on. Supplies and consumables Contact your Scan S tation supplier to or der supplies.
A-61588 July 2008 7-1 7 T roubleshooting Occasionally you may encounter a situation with your Scan S tation where it may not function properly . Refer t o the information in this chapter to help you resolve the situa tion before calling T echnical Support.
7-2 A-61588 July 2008 Following is a listing of error codes that may be displayed in the Display window . When an error is indicated, the LED indicator light will blink red the same number of times as the number displayed in the Display window , alternating along with the letter “E”.
A-61588 July 2008 7-3 Saving error log files Y ou may be asked by Kodak Service personnel to send the log files as an email attachment for further diag nostics. If you are asked to provide these log files, proceed as follows: 1. Create an administrative configuration file on a new USB flash drive.
7-4 A-61588 July 2008 Problem solving Use the chart below as a guide to check possible solu tions to problems you may encounter when usin g the Kodak Scan S tation 100. Scan S tation Issue s Possible Solut ion Regular cleaning and Scan S tation maintenance is requ ired to keep document s scanning smoothly and provide optimum image quality .
A-61588 July 2008 7-5 Scan S tation Issue s Possible Solut ion Image appears to be cut of f If you are scanning a docume nt wit h a reflective ar ea (such as a hologram on a credit car d), and this re.
7-6 A-61588 July 2008 Network Aut hentication Issues Possible Solut ion Domain authentication Check the following to verify for correct connections in a network domain. These settings can be foun d in Settings mode on the Configuration Organ izer , by clicking the Device icon.
A-61588 July 2008 7-7 Network Aut hentication Issues Possible Solut ion Y our netw o r k Domai n n ame T o find the domain name your Scan S tation will use, follow these steps: 1. From a PC logged onto the same ne twork/domain that the Scan S tation will use, right click on My Computer and select Properties .
7-8 A-61588 July 2008 Network Aut hentication Issues Possible Solut ion Finding the SMTP server address Use the following procedures to find the SMTP server addre ss: • Examine the settings of the m.
A-61588 July 2008 7-9 Scan to Network Shar e Issues Possible Solut ion Unable to scan to network folder Using another Windows XP or 200 0 PC on your network, ping the NETBIOS computer name of the Share destination. Fo r example , if your destination is ServernameSharename , ping Servername .
7-10 A-61588 July 2008 Fax Issues Possible Solut ion Fax - Gener al If your Scan S tation fails to send or receive a fax, be sure that: • an external modem is connected. • a dedicated working telephone line has be en attached to the modem. • fax is properly configured fo r your cou ntry .
A-61588 July 2008 7-1 1 Destination not found. Displayed when trying to deliver scanned do cuments to destinations. • V erify that the selected destination is corr ect. • If scanning to a network, be sure the folder path is correct. E-mail server error (xxx).
7-12 A-61588 July 2008 Displayed Error Possible Solut ion Flash driver error (xxx). Displayed when the Sca n S tation cannot copy files to a flash drive. Additional error codes will appea r at the end of the string. • V erify that the format of the flash dr ive is correct.
A-61588 July 2008 7-13 Displayed Error Possible Solut ion KDSEmbeddedbase .exe error on display Indicates an invalid TCP/IP address, su ch as a DHCP se tting is used on a FIXED TCP/IP network or an incorrect ly configured TCP/IP address is syntaxed incorr ectly .
A-61588 July 2008 8-1 8 Glossary Authentication credentials — a username, p assword and optional network domain name that grant s the Scan S t ation access to network resources. Challenge Response ( CRAM-MD5) — an encryption algorithm used for authenticating access to an email server .
8-2 A-61588 July 2008 NETBIOS Name — also known as the computer name in Microsof t Windows, the NETBIOS name is a uni que name for the device. Only 15 characters can be used. NT Domain Server — a Microsoft Windows b ased server that defines a network domain.
A-61588 July 2008 A-1 Appendix A S pecifications Recommended daily volume Up to 1000 pages pe r day Output resolutions 75, 100, 150, 200, 240, 30 0, 400 and 600 dpi Illumination Fluorescent (cold cath.
A-61588 July 2008 B-1 Appendix B W arranty - US and Canada only Congratulations on the purchase of a Kodak Scan S tation 100, Kodak Scan S tation 10 0 Plus or Kodak Scan S tation 1 20EX. Kodak Scan S ta tions are designed to provi de end users with the highest performance and reliability .
B-2 A-61588 July 2008 W arranty exclusions Kodak’ s Limited Warran ty does not apply to a Kodak Scan S tation that has been subjected to physical damag e after purchase, caused, for example, by casu.
A-61588 July 2008 B-3 Inst allation W arning and Disclaimer KODAK WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENT AL DAMAGES RESUL TING FROM THE SALE, INST ALLA TION, USE, SER VICIN G OR IMPROPER FUNCTIONING OF THIS PRODUCT , REGARDLESS OF THE CAUSE.
B-4 A-61588 July 2008 Packaging and shipping guidelines Purchaser must ship all warra nty returns in a method that guarantees full protection of the product from sh ipping damage. Failure to do so will void the Kodak Scan S tation warranty . Kodak advises the purchaser to keep the original box and p acking ma terials for storing or shipping.
A-61588 July 2008 B-5 Included with selected Kodak Scan S tation is a Limited W arranty Registration card and a Limited W arranty Summary card. The Limited W arranty Summary card is specific by model. The Limited W arranty Summary card contains important warranty information, including the model number and the Limited W arranty .
B-6 A-61588 July 2008 The AUR provides advan ce replacement on specific failed or broken Kodak Scan S tation. T o be eligible to take advant age of the AUR, the eligible purchaser must obt ain an RMA number , sign an Advance Replacement Agreement and provide a credit ca rd deposit to secure the replacement product.
A-61588 July 2008 B-7 Import ant restrictions Eligibility: The Advance Exchange Program and the Depot Service are available to eligible purchasers in the fif ty (50) United S tates, a nd On- Site Serv.
Eastman Kodak Company 343 State Street Rochester, NY 14650 U.S.A. © Kodak, 2008. All rights reserved. TM: Kodak.
An important point after buying a device Kodak 100 PLUS (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Kodak 100 PLUS yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Kodak 100 PLUS - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Kodak 100 PLUS you will learn all the available features of the product, as well as information on its operation. The information that you get Kodak 100 PLUS will certainly help you make a decision on the purchase.
If you already are a holder of Kodak 100 PLUS, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Kodak 100 PLUS.
However, one of the most important roles played by the user manual is to help in solving problems with Kodak 100 PLUS. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Kodak 100 PLUS along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
