Instruction/ maintenance manual of the product 800 Aastra Telecom
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Aastra 800 Installing and Co mmissioning User Guide.
W elcome t o Aastra DeT eW e Thank you for choosing this Aastra D eT eW e product. Our produc t meets the strictest requirements with r egard to quality and design. The following user guide will assist yo u in installing and commissioning your Aastra 800 and answer most of the questions that ma y arise.
1 Co nt e nt s 1. F eatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2. F ac tor y Settings on Deliver y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.1 T elephony Basic Settings .
2 4.5 “Connectio ns” T ab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 4.6 “Setup ” T ab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3 7.2.4 Optim isation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 7.2.5 Call Set-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 10.2 Examples of U se . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 10.2.1 Ex ecutive/Secretary T eam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 10.2.2 T hree-member T eam .
5 14. Fr equently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 14.1 T elephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 14.2 DECT . . . . . . . . .
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Fe a t ur e s 7 1. F eatures The Aastra 800 communications system is a PC software f or voice communica tion via V oIP . Using V oIP (“V oice over Internet P rotocol”), te lephony connections can be conducted via intranet and internet data lin es.
Fe a t ur e s 8 SIP T runk Lines The Aastra 800 communications system offe rs external SIP connections as “SIP trunk lines”. Alongside sever al SIP ind ividual connections with various SIP pro- viders, direct-dialable SIP-DDI connections for external telephony .
Fe a t ur e s 9 system also featur es browser-based CTI application, the OpenCTI 50. U sers can access and use the telephone functions on their PC via the OpenC TI 50. F ur thermore, additional progr am packages can be activated and op erat ed which provide extended and conv enient telephony func tions.
F ac tory S ettings on Delivery T elephony Basic Settings 10 2. F ac tor y Settings on Delivery The following basic settings and features are active after you hav e installed the Aastra 800 communications system.
F ac tory Settings on Delivery Authorisations 11 The following functions are deliver ed preset f or user groups: User gr oup settings F unction / Authorisation Standard Adminis- trators Gues ts Applic.
F ac tory Settings on Delivery Authorisations 12 Switch authorization *) --- Dial in (incomi ng) Pickup from group + + - Pickup selective + + - Call removal *) --- Calling suppression at the parallel .
F ac tory Settings on Delivery Authorisations 13 Announcement protec tion *) --- Intercom protection *) --- Pickup protection *) --- Display phone n umber off (int ern) *) --- Display phone n umber of.
F ac tory Settings on Delivery Authorisations 14 *) These settings are shown only in the Expert view . The following impor tant settings are ac tive without fur ther configuration: ■ External authorisation: International numbers can be dialled from all con- figured terminals.
F ac tory Settings on Delivery Internet Basic Settings 15 ■ Every standard user can create a person al telephone book and edit entries in the central telephone book. ■ Every standa rd user can read out the charges. ■ Applic a t ions r e quiring a li c en s e ( e .
Installation Safety Pr ecautions 16 3. Installation 3.1 Safety Precautions Please note: The Aastra 800 ma y be installe d and operat ed by qualified personnel only .
Installation Syst em Prer equisites 17 response time of the Aastra 80 0 communications system is not impaired by othe r programs or server processes running si multaneously . Usually , the keyboard and monitor hook ed up to the ser ver computer are protec ted against una uthorized access and are only av ailable for administrative purposes.
Installation Syst em Prer equisites 18 ■ 100 Mbit Ethernet por t, suitable switch and Cat5 lines ■ Microsof t Windows XP operating system wi th SP 2 (Prof essional Edition) Large S ystem ■ suita.
Installation Syst em Prer equisites 19 With the Aastra 800 communications system , exte rnal te lephony co nnect ions a re realized via V oIP as “SIP trunk lines”. The data rate necessary for an uncompressed SIP trunk slightly exc eeds the data rate of a standard ISDN B-channel connec tion (64 kbit/s).
Installation Installing the Software 20 ■ The Windows operating system does not offer QoS or “T raffic Shaping” in the entry-level installation. T o mak e opti mal usage of an asymme trical DSL .
Installation Installing the Software 21 Read the license agreement and accept th e terms by activating the respective option in order to proceed . 3. The next wizard steps allows you to disable the creation of a de sktop icon, to change the default program installation path, or to disable the automatic star tup of the Aastra 800.
Installation Installing the Software 22 Confirm the last wizard step with Install to star t the Aastra 800 sof tware instal- lation. 4. During the software inst allation, the se tup pr ogram checks your system conf ig- uration, shows a message box and offers a report to n otify you about potential problems.
Installation Setup T roubleshooting 23 3.4 Setup T roubleshooting The follo wing list has brief explanations about different setup logfile entries. DHCP enabled: y es If the listed network adapter/LAN.
Installation Licensing 24 3.5 Licen sing Operating the Aastra 800 communications system r equires to purchase th e nec- essary sof tware license. The Aastra 800 provides basic licenses (see also the chapter entitled T echnical Specifications starting on page 127) wh ich cover basic features and are sufficient for man y applications.
Installation LAN Integration 25 lation program of the Aastra 800 communications system checks w hether a fixed IP address has been configured and displays a corr esponding message accord- ingly . Check over and, if necessary change the configuration of th e LAN connect ion.
Installation LAN Integration 26 7. Confirm your settings with OK . Note: The settings for subnet mask, gateway and DNS server are usually the same for all compute rs in a LAN.
Installation LAN Integration 27 Uninstall or deactivate ser vices allocated to the follo wing por ts. P or t numbers in current use are listed on the Sy st em In fo : N et wo rk : Po r ts page in the Con f i gu - rato r of the Web console .
Installation LAN Integration 28 Among the programs and components supplied for Windows XP/Professional, the only thing that may interfere with the functioning of the Aast ra 800 communica- tions system is the “Internet information se rvices” – if installed, of course .
Installation LAN Integration 29 4. Confirm with the Next and Fin is h buttons. Note: Please ke ep in mind that in addition to the operating system, installed software ma y possibly set up other compet- ing ser vices.
Installation LAN Integration 30 Local Area Connection P roperties: Windows Fir ewall 5. Sel ect th e Ge ner al tab in the Win dows Fire wall dia log. Activ ate the Inactive (not recommended) option. 6. Alternatively you can also activate the Active (r ecommended) option .
Installation LAN Integration 31 3.6.4 Configuring SNTP Time Ser vice V oIP terminals hooked up t o the Aastra 80 0 c ommunications system are set t o the current time using the SNTP (Simple Netw ork Time Prot ocol) time service. Th e SNTP service of the Windows operating syst em is used to do so.
Installation LAN Integration 32 6. Confirm the settings with OK . Note: If the time displayed is not the same as the actual lo- cal time, this is due to the time z one setting. Select the Time Zone tab in the Da te and Time Properties dialog and con- figure it for the curren t location.
Installation LAN Integration 33 3. Enter “traceroute 1.1.1.1” and confirm with the enter key . Because this IP address is inv alid on the Internet, the command output will stop when the first Inter net b orde r rou ter is reac hed. Copy the IP address shown in the last line for the next step, for example “151.
Installation LAN Integration 34 corresponding quer y if this is the case. Select the Ethernet adapt er to be used f or the V oIP communication in the LAN. Y o u may chec k the LAN connection selected at an y time and alte r it as necessary . Access the W eb console of the Aastra 80 0 communications system t o do so.
Installation Po wer F ailure 35 Tip: Some virus scanners may classify this configura tion change as a phishing attempt alth ough all that has taken place is that a local IP address was reassigned . Deactivate the correspond- ing virus scanner function or si mply ignore the virus scanner message.
Aastra 800 Monitor Over view Aastra 800 Ser vice 36 4. Aastra 800 Monit or The Aastra 800 Monitor is used to manage the service programs of the Aastra 800 communications system.
Aastra 800 Monitor Over view Aastra 800 Service 37 ■ Both sub-processes now start their inte rnal program logic constituting of sever al ex ecution threads , thereby pro viding the functionality of the Aastra 800 communications sy stem.
Aastra 800 Monitor Inspecting Windows Services 38 4.2 Inspecting Windo ws Services The Windows services configuration is ad ap ted according ly to match the requ ire- ments of the Aastra 800 communications system. Under normal conditions, there is no need to change this configuration.
Aastra 800 Monitor Star ting Aastra 800 Monitor 39 4.3 Star ting Aastra 800 Monit or Y ou can run the Aastra 800 M onitor as Windows user with administration rights: 1. In the Windows star t menu, select the All Progr ams: Aastra 800: Aastra 800 Monitor command.
Aastra 800 Monitor “General” T ab 40 Note: The Aastra 800 Monitor is a java application. F or this reason, the installation of a func tional java runtime (“Sun Jav a 6” as of v ersion 1.6 or higher) is a pr erequisit e for ru n- ning the application.
Aastra 800 Monitor “Connections ” T ab 41 2. Click the Stop button to manually end the Aa stra 800 communications system. This command is only av a ilable if the Aastra 800 communications system is cur- rently running. Using this c ommand ends th e Aastra 800 main application as well as the RTP ser vice program in a c oordinated wa y .
Aastra 800 Monitor “Setup ” T ab 42 ■ A red line indicates how many v oice connections are active at a given point in time (numeric display: Cu rr e nt l y ). Additionally , the possible maximum of conc urrent voice connec tions is indicated with the Max possible di splay .
Aastra 800 Monitor “Pr ogram ” Dialog 43 Restart : The “enabled” display indicates that in case of a system fault the Aastra 800 main application as well as the RTP service program a re automati- cally restar ted (“wat chdog function”).
Aastra 800 Monitor “Options” Dialog 44 4.8 “Options” Dialog The Options dialog allows you to change the star tup configuration of the Aastra 800 communications system. These settings change the behavior of the “Aastra 800 Super visor Se rvice” during Windows startup an d while the Windows service is running.
Aastra 677xip (OpenPhone 7x IP) System T ele phones: Extensions and Accessories Po wer 45 5. Aastra 677xip (OpenPhone 7x IP) Sy stem T elephones: Ex tensions and A cce ssories 5.1 Pow er Supply Unit The power supply unit 451600 0 (in Britain o perate only the AC adapter with the part no.
Aastra 677xip (OpenPhone 7x IP) System T ele phones: Extensions and Accessories Key Ex- 46 The fo llowing equipment c ombinations ar e possible: The number of k ey extensio ns connec ted to a system t.
Aastra 677xip (OpenPhone 7x IP) System T ele phones: Ex tensions and Accessories Key Ex- 47 When using PoE, an IP system teleph one requires no power supply unit. C onnecting the Ke y Extension CAU TI ON ! Guard against static charges! Static charges can damage the Aastra 800’ s electronic compo- nents.
Aastra 677xip (OpenPhone 7x IP) System T ele phones: Extensions and Accessories Headset 48 3. Plug the power supply unit’ s RJ45 jack into the socket provided on the r ight- hand side of the key extension. 4. Pass the po wer supply unit’ s cable th rough the recesses provided on the underside of the key e xtension and the system te lephone.
Configura tion 49 6. C o nfigura tion Configuration and pr ogramming of th e Aastra 800 is performed by the Con f i g u- rato r . The Con f ig ur ato r is operated via the Web console.
Configur ation Configuring the Aast ra 800 50 6.1 C onfiguring the Aastr a 800 6.1.1 Pre paring the C onfigur ation Before starting with the configuration, make sure you hav e the following docu- ment.
Configura tion Configuring the Aastra 800 51 Aastra 800: log-on dialog box 3. T o co mme nce c onfi gur atio n, you mus t fir s t log on. For the initial configuration, enter your: user name: “Administrat or” password: for the initial configuration, lea ve this box blank.
Configur ation Configuring the Aast ra 800 52 5. The software opens a dialog for initia l access. Determine an administrator password and enter it in this dialog. Also fill in the other input fields. 6. Confirm your input with Apply . 7. Click on the Con fi gu ra to r button on the home page.
Configur ation Aastr a 800 in Computer Networks 53 6.1.4 Finishing the C o nfigura tion 1. When you hav e completed all the settings in the Configur ator , you must save the configuration (see also S aving and Loading the Configuration on page 53 ). 2.
Configura tion Aastra 800 in C omputer Networks 54 6.2.1 Introduction to T CP/IP In a single LAN it is possible to use vari ous protocols f or the transmission of data. The conn ection between a w orkstation comput er and the Aastr a 800 runs via the IP protocol (also named TCP/IP) used on the Internet.
Configur ation Aastr a 800 in Computer Networks 55 6.2.2 L AN F ac tory Settings This IP address configuration is activated in the unit’ s fac tory and default settings: 6.
Configura tion Aastra 800 in C omputer Networks 56 Tr i g g e r R e s t a r t H * 1 8 5 Z (system PIN) # Use the PIN you enter ed in the dialog bo x for initial acc ess. The factory setting is “0000”. 6.2.4 E-Mail: A cco unts and Notifica tion One of the most impor tant ser vices in the Internet is e-mail.
Configuration Generating Y our Own M oH F iles 57 6.3 Generating Y o ur Own MoH Files The file format for non-resident Music on Ho ld is *.wav . If you have a Windows operating system, you can use the “Sound Recorder ” program to generate your own MoH file.
V oice over IP ( V oIP) 58 7. V o ic e ov er IP (V oIP) The term “Voice over IP” describes the usage of IP- based data networks for telephony . It is possible to distinguish between two differen t types of VoIP: ■ T elephony via Internet pro vides cheape r charge-models for teleph one ser vices.
V oice over IP ( VoIP) Quick Star t 59 ■ Operation of SIP-capable tele phony software (see also SIP T elephony star ting on page 66) ■ T C system networking using Q.SIG- IP via VPN connections (see also PBX Net- working star ting on page 92) ■ Setting up a DECT overIP network lets yo u use existing Ethernet cabling to set up a DECT network .
V oice over IP ( V oIP) Quic k Start 60 7.1.2 External SIP Line If your Aastra 800 has acc ess to the Int ern et, yo u can an easily and quick ly set up an SIP line. 1. Request at least one SIP account from an SIP provider . 2. Call up the Configurat or and go to the page T elephony: T runks: SIP Provider .
V oice over IP ( VoIP) Quick Star t 61 Ty p e . T o configure a third pa rt y SIP teleph one, select the “SIP” option. Enter an internal Phone No . Click on Apply . 2. Call up the Use r Ma na ge r: Use r page. Assign the new internal call number to a user .
V oice over IP ( V oIP) F undamentals 62 5. Y ou can only c onduct a certain number of telephone calls simultaneously with in t e rnal SIP t e lephone s .
V oice over IP ( V oIP) F undamentals 63 An IP packet consists of prot ocol data and user data . Sending shorter voice-data packets causes the ratio between t he user data and the proto col data to become unfav ourable and in creases the bandwidt h required.
V oice over IP ( V oIP) F undamentals 64 The following comparison pro vides a guide to voice quality with specific quality levels: When a call is set up , the terminals in volv ed negotia te the v oice-data compr ession (“codec”) that will be used.
V oice over IP ( V oIP) F undamentals 65 7.2.4 Optimisation If you detect a large fluc tuation in th e propagation delay during measurement, this may also cause the v oice quality to de terior ate.
V oice over IP ( V oIP) SIP T elephony 66 7.2.5 Call Set-up V arious IP-based protocols are used for system telephony via the Internet protocol (“IP”) (see also Start Proc edure starting on page 74). Multiple TCP connections are made between an IP telepho ne and Aastra 800 for the telephone’ s sta rt procedure, registration and signalling.
V oice over IP ( V oIP) SIP T elephony 67 operates a gateway to the ordinar y telephone network wh ich users pay to use and which enables the SIP provider to pro vid e calls to the telephone network. A SIP connection can also accept incoming calls from the telephone network.
V oice over IP ( V oIP) SIP T elephony 68 information is a vailable f or NA T on an incoming RTP connection. T o avoid this problem, the IP address of a workstatio n computer or t elephone visible on the Internet is determined usin g a STUN server (STUN: Simple T rav ersal of UDP ov er NA T ).
V oice over IP ( V oIP) SIP T elephony 69 Note: If t he t ech nic al lo g-on is n ot su ccessf ul d ue t o an i n- correct user na me or incorrec t password, the SIP subscriber cannot establish an y connections – no emergency calls ei- ther .
V oice over IP ( V oIP) SIP T elephony 70 ■ A STUN server (Simple T rav ersal of UDP o ver NA T ) or a SIP proxy is not requir ed because internal SIP sub scribers on the LAN are dir ectly connected to the Aastra 800. Switch these functions off if possible.
V oice over IP ( VoIP) V oIP System T elephone s 71 7.4 V oIP System T elephones The following telephones and sof tware pack ages are available for V oIP system telephony : ■ Aastra 6773 ip (OpenPhone 73 IP): This system telephone can be extended with up to thr ee key e xtensions Aastra M671 .
V oice over IP ( VoIP) V oIP System T elephones 72 LAN P ort : Allows the teleph one to connec ted to the L AN. Use a non c ross-over RJ45 patch cable to connect to a Hub or Switch. PC Port : Allows the tel ephone to b e connec ted to a workstat ion compu ter .
V oice over IP ( VoIP) V oIP System T elephone s 73 Standard o perating pr ocedure is t o contact the Aastra 800 ’ s DHCP server so that the star t procedure can be concluded with out problems. T o register a new V oIP system telephone, proceed as follows: 1.
V oice over IP ( VoIP) V oIP System T elephones 74 2. Configure the Aastra 80 0’ s DHCP ser ver to assign IP addresses. T o do this , call up the Configur ator and open the Network: DHCP page. Click on the Change button. 3. Fro m Status , select the address assignment option.
V oice over IP ( VoIP) V oIP System T elephone s 75 After the V oIP system telephone has been c onnected to the mains power supply , the star t procedure is as follows: 1. The boot loader star ts and shows the V o IP system telephone’ s MAC address in the display .
V oice over IP ( VoIP) V oIP System T elephones 76 6. The V oIP system telephon e creates a second TCP connection using t he sig- nalling port number 8101 and sends a registration analogue to the U pn system telephones.
V oice over IP ( VoIP) V oIP System T elephone s 77 1. Double-click the “Aastra-D eT eW eI pPhoneConfigurator .jar” file. The “IP Phone C onfigura tor” dialog opens. Select the desired language setting (“English” or “Ger man”)from the drop-down menu.
V oice over IP ( VoIP) V oIP System T elephones 78 3. Enter the MA C address of the VoIP system t elephone. Y ou will find the MAC address on the underside of the device. Click on List configuration . The status bar at the bottom edge of the program window displa ys “list OK”.
V oice over IP ( V oIP) Aastra 277xip (OpenPhone 7x IPC) 79 Default gatewa y : Click on the A dd parameter command to hav e this optional entr y field displayed. Then enter t he IP address of the router (“D efault Gateway”). Click on the Delete button to remove the optional parameter .
V oice ov er IP ( V oIP) Aastra 277xip (OpenPhone 7x IPC) 80 As well as V o IP system telephon y from works tation computers , the Aastr a 277xip (OpenPhone 7x IPC) includes the following features: .
V oice over IP ( V oIP) Aastra 277xip (OpenPhone 7x IPC) 81 7.5.2 C onfiguration Analogue to the V oIP system telephones, the Aastra 277xip (OpenPhone 7x IPC) creates multiple IP connections to the Aa stra 800. When you star t the program for the first time , the Options dialog is automatically opened .
DECT over IP ® Pr oper ties 82 8. DECT ov er IP ® In order to achie ve optimal netw ork cov erage , a DECT network with sev e ral DECT base stations can be oper ated . A DECT network is c omprised of DECT terminals connected with the next respec tive base st ation (netw ork cell).
DECT over IP ® Configuration 83 T ransmission of telephony signalling and voice data via T CP/IP offers usage of existing network infrastructure a nd an in crease in range using suitable methods. VPN connections, for example , can be used f o r data links to pr ovide service to remote or hard-to-reach locations.
DECT over IP ® Configur ation 84 Also change the Mode setting on the T elephony: Devices: DECT ov er IP page to “IP address configured local” and enter there the configured IP address for the DECT ov er IP Manag er . All other base stations can be operated using either a fixed IP address or an IP address assigned dy namically via DHCP .
DECT over IP ® Configuration 85 8.2.1 Synchronisa tion T ransmissions of all DECT base stations at a single loca tion must be synchron ised in order that DECT terminals are able to receive multiple DECT base stations simul- taneously . DECT over IP base stations ar e sy nchronised via wir eless connection.
DECT over IP ® Configur ation 86 Browser . Alternatively , y ou can also go t o the C onfigurator , to the page T elephony: Devices: DECT ov er IP and click on the WLAN Config . button. Log in under the Use r Na me “Administrat or” and enter the same password as f o r the Aastra 800.
DECT over IP ® Configuration 87 Setting up a WLAN Profile The WLAN function of the RFP 42 DECT ba se station also includes such rarely- required features as networks for large co mpany premises or airpor ts. In this guide we will, for the sake of brevity and clarity , describe only those features required f o r secure standard operation.
DECT over IP ® Configur ation 88 Tip: If you are using only modern WLAN cards with 802.11g , you can further speed up data transf er by configuring the setting 802.11b/g Mode to “802.11g only” . ■ Y ou can prevent the transmission of wire less network identification (SSID) with the Hidden SSID Mode setting.
DECT over IP ® Configuration 89 rity , prevent them from being able to access each others’ computers. A ctivate the BSS Isolation option. Y ou can also stop unpleasant guests from using the system with a MAC Address F ilter – but this will not hold up users who k now about this function for long.
DECT over IP ® Configur ation 90 OpenMobility Configurator 2. Enter the MAC A d dress of the DECT over IP base station. The MAC address will be printed on the label on the DECT ov er IP base station ’ s casing. Click on List Con f ig ura ti o n . The DECT ov er IP base station ’ s curr ent configuration will be displayed.
DECT over IP ® Configuration 91 4. Under TFTP Ser ver A ddress en ter the IP address the operating software is to be downloaded from. This will usually be the Aastra 800’ s IP address. L e av e the TFTP File Name setting on the default setting (“/ram/ip_tel/ip_r fp.
PBX Networking Connections 92 9. PBX Netw orking Aastra 800 pr ovides all the fe atures nec essary for PBX networking . Y ou need PBX networking in the followi ng cases: ■ T o operate the Aastra 800 as a subsidiar y system on another PBX. This will also allow you to use the Aastra 8 00 as a DECT ser ver , for example.
PBX Networking Connections 93 9.1.1 Connection via Q.SIG-IP If you are operating a fast and contin uous internet connec tion at two or more locations, you can establish the TK system networkin g via internet connectio n.
PBX Networking Configur ation 94 9.2 C onfigura tion The possible configurations described belo w can be set up in the Web console using the T elephony: T runks menu. 9.2.1 Bundles A bundle is a group of lines of the same type and direction. A line can only be assigned to one bundle.
PBX Networking Configur ation 95 ■ If all the lines in bundle “C” are busy , th e system tries to set up a connection via bundle “E”. PBX 3 switches the connec tion through, provided it is appropriately configured ( refer to Numbering starting on page 95 ).
PBX Networking T echnical Details 96 Example of closed numbering tables The automatic switching of call requests (i.e . routing) by means of bundle overflow or default numbering ca n lead to “circular switching”. T o avoid this , a “transit” counter is incremented whenever a connection is switched through on Q.
PBX Networking T echnical Details 97 bundles for this rout e, change the Prefix fo r des t. ca ll number at inc oming int ernal setting to “5” fo r this bundle in order to en able the rout e to be reseiz ed .
T eam F unctions Introduction 98 10. T eam F unc tions 10.1 Introduction With the team functio ns you can manage your telephone communication tasks by assigning lines with sepa rate call numb ers to the keys of dif fer ent terminals .
T eam Fu nction s Introduction 99 Note: Only one function or call number can be programmed for each call key . The following keys can be used: ■ Tr u n k k e y : Calls (for the programmed call number , e.g . 11) are signalled to this key , and you can make int ernal and e xte rnal calls via this number .
T eam F unctions Introduction 100 pressing the busy key , which seizes his own terminal's trunk key . Calls taken via the busy key are not entered in the call list of the team member who was origi- nally called. In addition, it is possible to call the respective team member via his busy key when his terminal is idle.
T eam Fu nction s Examples of Use 101 10.2 Examples of Use The following examples illustrat e the various uses of teams and team functions. F or information on the displa y texts and how to use the in.
T eam Fu nctions E xamples of Use 102 Call numbers 11 and 10 are both configured as a tr unk key on the executiv e’ s and the secretary ’ s terminal respectiv ely . Thus the ex ecutive and the secr etary can use either call number (for answering as well as making calls).
T eam Fu nction s Examples of Use 103 10.2.2 Three-member T eam The three-member team described here is an example of a team configuration within a project group, e .g. export sales. Each team member has one Aastra 6773ip (OpenPhon e 73 IP) system telephone with all call keys programmed as trunk and team k eys.
T eam Fu nctions E xamples of Use 104 Line Busy Indication If a line is busy , e.g . T rK 11 Johnson, the team keys 11 on M ille r ’ s and Smith ’ s tele- phones will indicate this. Call Signalling In this example, calls via the trunk keys ar e signalled acoustically .
T eam Fu nction s Examples of Use 105 Tip: In this team configuration it is useful to program one o f the function keys on each tele phone with the “Hold” function. A call, e.g . for T rK 11, can then be put on h old by pressing the function key .
T eam Fu nctions E xamples of Use 106 Exam ple: togg le team Line Seizure Each team member is assigned se ven call number s, each pr ogrammed as a tr unk key ( T r K 10 to T rK 16 and T rK 20 to TrK 26). F or e ach member , the se trunk keys are programmed either as support numbers or hotline numbers.
T eam Fu nction s Examples of Use 107 Every call on a trunk key can be transferred to any other par ty by means of the R key . F or more inform ation, refer to th e chapter entitled “Consultation, T oggling , T ransfer and Conference” in the “OpenPhone 6 1, 63, 65” or “OpenPho ne 71, 73, 75” user guide.
Call Queue Introduction 108 11. Ca ll Queue 11.1 Introduction A queue can be activate d for the telephone numbers of any type of telephone. If a call number with a queue is busy , calls to this number enter the queue. The caller first hears an announcement (if func tion “Announcer at busy” is configured) and then a dial tone.
Call Queue Introduction 109 Note: As calling fax machines often operate with the “voice” ser vice indicator, yo u should assign ports for fax machines on the Aastra 800 t o a user grou p without a queue.
Call Queue Examples of Use 110 If a call is to be forwarded “Af ter delay”, it enters the queue. If the call has not been answered before the delay period expires , it will be forwarded to the target ter- minal and can then be answ ered there . 11.
Call Queue Examples of Use 111 ■ Under T elephony: Call Distribution: Inc oming or T elephony: Call Distri- bution: Incoming DDI r oute all incoming calls to the number of the Aastra 6775ip (OpenPhone 75 IP) trunk key . ■ In the Configura tor , create a new group called “Operators” un der User Manager: User groups .
Call Queue Examples of Use 112 11.2.2 Group of T hree Enquiry Stations The enquiry stations switch all incoming calls. Inc oming calls are administered in queues. Depending on the nu mber of arriving calls, one to three enquiry stations in this group are man ned .
Call Queue Examples of Use 113 queue , the call is remo ved from the queu es of all the other enquir y stations. The display at each enquiry station (Aastra 6775ip (OpenPhone 75 IP) ) indicates how full the queue is. If attendants leave the station, they sign off from the hunt group by means of a feature key .
Multi-Compan y V ariant 114 12. Multi-C ompan y V ariant Communications systems are fr equently shared by sever al companies. These com- panies want to jointly use the existing infr astructure (e.
Multi-Company V ariant Configuring the Multi-Company V ariant 115 12.1 C onfiguring the Multi-C ompan y V ariant The multi-company variant can be commissioned and configured by the syste m administrator of the Aastra 800 without any major eff ort.
Multi-Compan y V ariant C onfiguring the Multi-Company V ariant 116 Only when this pac kage has been activat ed are the fields r equired t o configur e the multi-company variant a vailable in the other menus of the W e b console , for example in the User Man age r: User group s menu or in the T elephony: T runks menu.
Multi-Company V ariant Configuring the Multi-Company V ariant 117 When setting up a new U ser group (in the User M ana ger menu), you will find that the default company is pr edefined; an other compan y can be assigned as long as no other compa nies hav e been set up .
Multi-Compan y V ariant W orking with the Multi-Company V ariant 118 a route no code is allocated f or one of the configured compa nies, the route con- cerned cannot be seized by the members (user groups) of this c ompany .
Multi-Company V ariant Working with th e Multi-Company V ariant 119 The company telephone book is t reated exactly th e same way on the system ter- minals as the other t ypes of telephone bo ok s. This means that the entries listed in the personal, cen tral and compan y telephone boo ks are displa yed on the system phones at the same time .
Configuring the PC Software Setting up T API 120 13. C onfiguring the PC Sof tware F urther possibilities of use can be impl emented on a workstation computer with the Windows operating system by installing drivers and programs .
Configuring the PC Software Setting up T API 121 C onfiguring the T API Connection Note: Under Windows you should log on as the user for whom you want to configure the T API connection . 1. In the Start menu, select S ettings : Cont ro l Pa ne l . Double-click on the Phone and Modem Optio ns icon.
Configuring the PC Software Browser f or OpenCTI and OpenHotel 122 3. Enter a te lephon e numb er in th e Number box and confirm with Dial . Under Windows XP you first click on the Dial icon and in the subsequent dialog activa te Phone call . 4. The number you entered is displayed on the selec ted system termin al.
Configuring the PC Software Setting up Video T elephony 123 13.3 Setting up Video T elephony Y ou can use the OpenCTI to switch on the video function during an internal call. T o be able do this, the Microsoft NetMee ting 3.0 progr am must be installed and set up on all par ticipating workstation computers.
Configuring the PC Software Address Queries using LDAP 124 1. Call up the Accounts command in the To o l s menu. The Internet Accoun ts dialog bo x will then open. 2. Click on Add . Selec t the Dir ectory Servic e command from the pop-up menu. The Internet C onnec tion Wizard dialog box fo r Internet access will then open.
Fr equently Asked Questions T elephony 125 14. F requently Ask ed Questions This chapter provides tips and inf ormation on how to deal with an y malfunctions or faults you may experience with the Aastra 800. 14.1 T elephony Question: It is not possible to make e xternal calls.
F requen tly Asked Questions DECT 126 14.2 DECT Question: Is it possible to increase the time for the enrolment proc edure? Y o u must manually enter the IPEI of the DECT device in the Configurat or . The enrolment time is then increased t o one hour ( T elephony: Devices: DECT Phones menu).
T echnical Specifications 127 15. T echnical Specifications System pr erequisites CPU 1 GHz or faster , 32-Bit (IA-32) RAM memor y 1 GB or larger Mass storage 4 GB HDD/SSD or larger Operating system M.
T echnical Specifications 128 1) Manufac turing of this device has discontinued 2) Mobile telephones connectable via DECT over IP base stations 3) Connectable via Q.
Index 129 Index A Aastra 277xip (OpenPhone 7 x IPC) 79 Aastra 677xip (OpenPhone 7 x IP) 45 Authorisations 10 B Base station 82 Basic settings Authorisations 10 Internet 15 LAN 55 Te l e p h o n y 1 0 .
Index 130 L LC R 9 5 LDAP 123 M Music on Hold 57 N Network ing 8 Numbering 95 O OpenCTI b rowser 12 2 OpenHotel b rowser 1 22 Outlook Express 123 P PBX network ing 92 PBX number 96 P ower supply unit 45 Pr oblem reports 23 PSTN 7 Q Q.
Index 131 Notes.
Index 132 Notes.
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Aastra DeT eW e GmbH • Z eughofstraße 1 • D-10997 Berlin • www .Aastra-DeT eW e.de As of 07/24/2008 Subject to changes.
An important point after buying a device Aastra Telecom 800 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Aastra Telecom 800 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Aastra Telecom 800 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Aastra Telecom 800 you will learn all the available features of the product, as well as information on its operation. The information that you get Aastra Telecom 800 will certainly help you make a decision on the purchase.
If you already are a holder of Aastra Telecom 800, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Aastra Telecom 800.
However, one of the most important roles played by the user manual is to help in solving problems with Aastra Telecom 800. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Aastra Telecom 800 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
