Instruction/ maintenance manual of the product KAROO Kingston Technology
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U se r guide How to get st arted, s olv e pr oblems , and start s ur ng.
2 KAROO TECHNICAL HELP DESK 01482 606 101 Contents Getting started and personalising your account • Y our user name • Y our inter net login How to get the most out of your service • How to get t.
3 W elcome to Karoo! Y ou will be r eceiving your router shortly . This will come with a Quick Start guide, which will tell you how to install it. Just follow the instructions on the guide, entering your username and password (confirmed on your welcome letter) where pr ompted.
4 KAROO TECHNICAL HELP DESK 01482 606 101 Signing up to Karoo Br oadband is not simply about getting online. We want you to experience everything the internet has to offer , so in this section we explain how to achieve the best possible performance.
5 Tips for top speeds Tip 1: Use your main phone socket Wherever possible, use your main telephone socket to connect to your broadband service. Tip 2: Check your micro-filters Micro-filters should be fitted to all your home telephone extensions e.g.
6 KAROO TECHNICAL HELP DESK 01482 606 101 Using your br oadband product GB usage allowances Y our new Kar oo product comes complete with an inclusive GB usage allowance. Everything you send or receive over the internet uses bits of data, whether it’ s a web page, an email, a music track or a video clip.
7 Checking your usage All usage is monitored in the Kar oo Control Panel which can be accessed within “My Account” at www .karoo.co.uk Y ou will be presented with a login screen – enter your internet connection username and password her e, e.g: username: paul72, password: broadband .
8 KAROO TECHNICAL HELP DESK 01482 606 101 Using your br oadband product In the example above, the customer has been online with us since 18 December 2007, and has had three months on a usage based pr oduct. As you can see by the usage shown in green, they did not exceed their usage allowance in the first two months, downloading only 0.
9 Y our email addr ess Signing up to broadband gives you your very own email addr ess. Y our username will form part of your email address. So for example, if Paul Smith’ s username is paul72 , his email address would be paul72@paul72.karoo.co.uk Fill in the following boxes to determine your main email address.
10 KAROO TECHNICAL HELP DESK 01482 606 101 Setting up mor e than one email account Depend ing on w hich Kar oo package you ar e on, you may get mor e tha n one em ail mail box, so that you can per sonalise email a ccounts for dif fer ent members of the household.
11 In addition to spam filtering you can also block certain file attachment types. T o do this: • Select the option you requir e [Executable Files, Java, Perl and .bin Files, or Media Files] Please note: When you select one of the attachment filters, every file type within that category will be blocked.
12 KAROO TECHNICAL HELP DESK 01482 606 101 Pr oblems with your router If you are experiencing pr oblems with your router , try the following procedures. Configure your Internet Explorer corr ectly for a Router . • Open Internet Explorer and click on ‘T ools’, ‘Internet Options’ and then ‘Connections’.
13 Configur e your wireless r outer securely If you are using a NetGear wir eless router we r ecommend that you secure your network so anonymous users cannot hijack your connection.
14 KAROO TECHNICAL HELP DESK 01482 606 101 Useful Kar oo settings Here’ s an overview of additional settings that may be requir ed for your Karoo account. These will be particularly useful if you are using your own modem/ ro uter , as y ou may n eed to ad just a f ew setti ngs to e nsure that th e device works on the Karoo service.
15 Support boundaries Although we are her e to do our best to get you online, the Karoo T echnical Helpdesk work within a series of Support Boundaries to ensure that all analysts on the Helpdesk are of fering a consistent and appropriate level of support to our c ustomers.
U se r guide How to get st arted, s olv e pr oblems , and start s ur ng Cont act If you have any mor e question s or queries , just give us a call or send us an email … Cus tomer Serv ices Monday to F riday 8am - 8pm Satur day 9am - 5pm T el: 01482 602 444 or email cust omerserv ice s@karoo .
An important point after buying a device Kingston Technology KAROO (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Kingston Technology KAROO yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Kingston Technology KAROO - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Kingston Technology KAROO you will learn all the available features of the product, as well as information on its operation. The information that you get Kingston Technology KAROO will certainly help you make a decision on the purchase.
If you already are a holder of Kingston Technology KAROO, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Kingston Technology KAROO.
However, one of the most important roles played by the user manual is to help in solving problems with Kingston Technology KAROO. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Kingston Technology KAROO along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
