Instruction/ maintenance manual of the product IP Phone Aastra
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User Guide Release 2.1 41-001201-00 Rev 02 57i IP Phone.
Aastra Telecom does not accept liab ility for any damages and/or long distance charges, which result from unauthorized an d/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom is not liable for technical or editorial errors or omiss ions contained withi n this docu mentation.
Model 57i IP Phone User Guide iii Software License Agreement Software License Agreement Aastra T elecom Inc., hereinafter known as "S eller", grants to Customer a personal, worldwide, non-tr.
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Table of Contents v Table of Contents Software License Agreement ....... ......... ....... ......... ......... ......... ......... ......... ...... ........ iii About this Guide ....... ......... ....... ......... ......... ......... ...... ......... .
Table of Contents Table of Contents vi BLF List Key .. ....... ......... ......... ....... ......... ........ ....... ......... ......... ....... ......... ........ ...... 71 Automatic Call Distribution (ACD) Key (for Syl antro Servers) ......... ....
Table of Contents vii Table of Contents Additional F eatures ........... ......... ......... ......... ......... ......... ......... ...... ......... ......... ...... 159 Star Codes .......... ......... ......... ........ ....... ......... ......... .
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Model 57i IP Phone User Guide 1 About this Guide About this Guide This guide explains how to use the basic features of your new 57i phon e. Not all features listed are available by default. C ontact your system or network administrator to find out which features and servic es are available to you on your system.
2 Model 57i IP Phone User Guide Introduction Introduction This 57i IP telephone has all the features of a regula r business phone, allowing you to make and rec eive calls, transfer , conference and more. The 57i I P telephone provides communications over an IP Network us ing the SIP IP telephony pro tocol.
Model 57i IP Phone User Guide 3 Introduction Requirements The 57i IP Phone requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 57i phone.
4 Model 57i IP Phone User Guide Getting Started Getting Started The 57i must be set up and be configured prio r to its first use. Th is section describes phone behavior and start up screens you may se e when the phone is first plugg ed in, or when it is restarted.
Model 57i IP Phone User Guide 5 Getting Started The 57i phone then checks se ttings and looks for new c onfiguration and firmware updates for the phone from a server . If a new update is found, the phone displays the message “ Updating Configuration ”.
6 Model 57i IP Phone User Guide Getting Started If language packs were loaded to your phone by your System Administrator , the following screen displays during startup. When the configuration update is co mplete, the phone disp lays the following screens and then displays the Idle screen.
Model 57i IP Phone User Guide 7 Getting Started Services Dir Callers Icom L1 John Smith Sat Jan 1 12:18am Idle Screen.
8 Model 57i IP Phone User Guide Getting Started Network Connected/Network Disconne cted If your phone is successful when connecti ng to the network the following screen displays before changing to the Id le screen.
Model 57i IP Phone User Guide 9 Getting Started Idle Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle S tate screen. The i dle screen is shown whenever your phone is not in use.
10 Model 57i IP Phone User Guide Getting Started Reference For more information about configur ing the top and bottom softkey s, see "Softkeys " on page 53 .
Model 57i IP Phone User Guide 11 Getting Started Idle Scree n with Voicema il Messages The envelope icon displays on the Id le State screen only if you have new messages waiting. The number next to the envelope indica tes how many new messages you have.
12 Model 57i IP Phone User Guide Getting Started Screen Display After Picking Up the Handset When you pickup the handset, the screen displays as follows: This screen displays the followin g keys loca .
Model 57i IP Phone User Guide 13 IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions The following sections describe the various 57i phone key functions, and how they help you make and manage your calls and caller information.
14 Model 57i IP Phone User Guide IP Phone Keys and Key Descriptions Line/Call Appearance key - Connects you to a line or call. The Aastra 57i IP phone supports up to 4 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lift ing the handset.
Model 57i IP Phone User Guide 15 IP Phone Keys and Key Descriptions Sof tkeys - 12 softkeys on the 57i IP Phone. - 6 T op Keys: static softkeys (up to 10 programmable functions) - 6 Bottom Keys: state-based softkeys (up to 20 programmable functions) All top and bottom keys ca n be configured for specific functions.
16 Model 57i IP Phone User Guide Methods for Customizing Your Phone Methods for Custo mizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra W eb UI in an In ternet browser window from your PC.
Model 57i IP Phone User Guide 17 Methods for Customizing Your Phone Simpli fied Opt ions Me nu Y our System Administrator may configure a simplified options menu for your phone. The following tab le indicates the options that may appear on your phone if the simplified options menu is applied.
18 Model 57i IP Phone User Guide Methods for Customizing Your Phone Using the IP Phone UI 1. Press the Options key on the phone to enter the Options List. 2. T o go to an Option, use and to scroll through the list, or press the num- ber corresponding to the Opti on .
Model 57i IP Phone User Guide 19 Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can also cu stomize additional options on the IP Phone using the Aastra W eb UI. In or der to access your phone using the Aastra W e b UI, you need to know your phone’ s IP address.
20 Model 57i IP Phone User Guide Methods for Customizing Your Phone . 3. Y ou can logout of the Aastra W eb UI at any time by clicking Log Off ..
Model 57i IP Phone User Guide 21 Methods for Customizing Your Phone The following categories display in th e side menu of the Aastra W eb UI: St a t u s , Operation, Basic Settin gs . Headings Descriptions S tatus The St at us section displays the network status and the MAC address of the IP phone.
22 Model 57i IP Phone User Guide Methods for Customizing Your Phone Basic Settings Preferences - Allows you to enable/ disable the following: • S tatic p ark call • S tatic Pi ckup call • Suppre.
Model 57i IP Phone User Guide 23 Phone Status Phone Status Y ou can view the status of your phone using the IP Phone UI or the Aastra W eb UI. Phone Status via IP Phone UI The " Phone S tatus " option on the IP phone displays th e status of your p hone to the LCD display .
24 Model 57i IP Phone User Guide Phone Status Finding You r Phone’s IP Addr ess If you want to access your phone’ s options us ing an Internet browser , you need to enter the IP ad dress of the phone in the br owser to open the Aastra W eb UI. Use the following procedure to find your phone’ s IP address.
Model 57i IP Phone User Guide 25 Phone Status Phone Status via the A astra Web UI After accessing your phone via the Aastra W eb UI, the first screen to display is the phone’ s Status Screen.
26 Model 57i IP Phone User Guide Customizing Your Phone Customizing Your Phone The following paragraphs desc ribe the options available fro m either the IP Phone UI, the Aastra W eb UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets Y ou can configure ring tones and ring tone sets on the IP phone.
Model 57i IP Phone User Guide 27 Customizing Your Phone Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone.
28 Model 57i IP Phone User Guide Customizing Your Phone 1. Click on Basic Settings->Preferences->Ring T ones . For global configuration: 2. In the " Ring T o nes " section, select a country from the " To n e S e t " field. V alid values are Australia , Eur ope, Franc e , Germany , Italy , UK , Mexico , and US .
Model 57i IP Phone User Guide 29 Customizing Your Phone Contrast Level The " Contrast Level " option on the IP phone allows you to set the amount of light that illuminates the LC D display . Use this option to set the preference of contrast level.
30 Model 57i IP Phone User Guide Customizing Your Phone Backlight The " Backlight " option on the IP phone allows you to set the backlight status on the LCD display to the following: • Alw.
Model 57i IP Phone User Guide 31 Customizing Your Phone 6. If you selected " On " or " Off ", press Done to save your setting. 7. If you selected " Auto ", press the Advanced softkey . 8. Using the keypad, enter the amount of se conds you want the phone to stay backlit when the phone is idle.
32 Model 57i IP Phone User Guide Customizing Your Phone Live Dialpad* The " Live Dialpad " option on the IP phone turns the Live Dial Pad mode ON or OFF . W ith live dial pad ON, the 57i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed.
Model 57i IP Phone User Guide 33 Customizing Your Phone Set Audio The " Set Audio " option o n the IP Phone allows you to set the audio mode fo r your IP phone. It also allows you to set the volume level of the headset microphone. Y ou can set Audio on your IP p hone using the IP Ph one UI only .
34 Model 57i IP Phone User Guide Customizing Your Phone Headset Mic Volume The " Head set Mic V olume " option allows you to set the volume level for the headset microphone. Setting Audio Mode and H eadset Mic Vo lume 1. Press on the phone to enter the Options List.
Model 57i IP Phone User Guide 35 Customizing Your Phone 7. Select Headset Mic V olume . 8. Select t he Low , Medium , or High volume level. Default is Medium .
36 Model 57i IP Phone User Guide Customizing Your Phone Time and Date On the IP phones, you can configure the following: • T ime and date • T ime and date format • T ime zone • Daylight saving.
Model 57i IP Phone User Guide 37 Customizing Your Phone 5. Using the keys on the keypad, enter a time to set on the IP phone. Use the " Backspace " sofkey to move back a spac e and delete a characte r . Use the " AM/ PM " softkey to specify either AM or PM for the time settin g.
38 Model 57i IP Phone User Guide Customizing Your Phone " Backspace " sofkey to move back a spac e and delete a characte r . 5. Press Done to save the setting. 6. Select Date Format . 7. Select a date format from the list of options. Defa ult is Sun Jan 2 .
Model 57i IP Phone User Guide 39 Customizing Your Phone Set Time Zone 1. Select Pr eferences . 2. Select T ime and Date . 3. Select Time Z o n e . A list of T ime Zones display for dif ferent areas of the world. 4. Select a T ime Zone that applies to your area.
40 Model 57i IP Phone User Guide Customizing Your Phone Daylight Savings Time 1. Select Preferences . 2. Select Daylight S avings . 3. Select a Daylight Savings ti me from the list of options. Default is Automatic . V alid values ar e: •O F F • 30 min summertime • 1h summertime • Automatic (Default) 4.
Model 57i IP Phone User Guide 41 Customizing Your Phone 1. Click on Basic Settings->Pr eferences ->Time and Date Setting . 2. In the “Time Format” field, select the time fo rmat you want to use on your phone. V alid values are: 12h (12 hour format) (default) 24h (24 hour for mat) 3.
42 Model 57i IP Phone User Guide Customizing Your Phone Languag e The IP phones support several different language s. Y ou can have the IP Phone UI and the Aastra W e b UI display in a specific languag e as required. When you set the language to use, all of the display screens (menus, serv ices, options, configuration parameters, etc.
Model 57i IP Phone User Guide 43 Customizing Your Phone 1. Click on Basic Settings->Pr eferenc es->Languag e Settings. 2. In the “ W ebpage Language ” field, select a language to apply to the Aastra W eb UI. The IP phone supports the following languages: English (defaul t) French Spanish German Italian 3.
44 Model 57i IP Phone User Guide Customizing Your Phone User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alte r your phone settings, a nd helps keep your system secure.
Model 57i IP Phone User Guide 45 Customizing Your Phone . 1. Click on Operation-> User Passwor d . 2. In the " Current Password " field, enter the current user password . 3. In the " New Password " field, enter the new user password.
46 Model 57i IP Phone User Guide Customizing Your Phone Resetting a User Password If you for get your password, you can reset it and enter a new password. The reset user password feature rese ts the password to the factory default which is blank (no password).
Model 57i IP Phone User Guide 47 Customizing Your Phone Restarting your phone Y ou may want to r estart your phone to check fo r updates on the server . Y ou may occasionally need to restart your phone to set changes or updates to your phone or network settings.
48 Model 57i IP Phone User Guide Customizing Your Phone Phone Lock Y ou can lock your phone to prevent the phone from being used or configured. Y ou can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI.
Model 57i IP Phone User Guide 49 Customizing Your Phone 1. Click on Operation->Phone Lock . Lock the Phone 2. In the " Lock the Phone? " field, clic k . The phone locks dynamically and di splays the foll owing message: " Phone is lock ed ".
50 Model 57i IP Phone User Guide Customizing Your Phone Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (eme r gency services number), that al lows a caller to contact local emergency services for assistance when required.
Model 57i IP Phone User Guide 51 Customizing Your Phone Define a n Emerge ncy Dial Plan Use the following procedure to specify th e nu mbers to use on your phone for dialing emergency services in your area.
52 Model 57i IP Phone User Guide Line Keys and Softkeys Line Keys and Softkeys This section describes the Mu l tiple Line/Call Appearance Keys (L1, L2, L3, and L4) located on the bottom-right of the phone, and the customizable softkeys located at the top and bottom of th e phone screen.
Model 57i IP Phone User Guide 53 Line Keys and Softkeys Softkeys Y our 57i has 12 multi-functional softkeys: • 6 T op Keys : static softkeys (up to 10 programmable functions) • 6 Bottom Keys : state-based softkeys (up to 20 programmable functions).
54 Model 57i IP Phone User Guide Line Keys and Softkeys Key Function Description Busy Lamp Field (BLF) Indicates key is configured for Busy Lamp F ield (BLF) use. A user can dial out on a BLF configured key . (Maximum of 50 BLFs allowed on 536M and 560M Expansion Modules.
Model 57i IP Phone User Guide 55 Line Keys and Softkeys Keys can also be set up to quickly to access features such as Ca ll Return (*69) or V oicem ail. Key Function Description Directory (T op Key 2 by Default) Indicates the key is configured to access t he Directory List.
56 Model 57i IP Phone User Guide Line Keys and Softkeys State-Based Softkeys (Bottom Keys on ly) On the 57i bottom softkeys, you can configure a specific state to display when a softkey is being used. The followi ng table describe s the states available to configure for the softkeys.
Model 57i IP Phone User Guide 57 Line Keys and Softkeys In the Aastra W eb UI, the ope rational states for each s o ftkey display enabled. T o disable a state, you uncheck the box fo r that state.
58 Model 57i IP Phone User Guide Line Keys and Softkeys Key Display Behavior On the 57i IP Pho ne, you can configure up to 20 functions on the bottom softkeys.
Model 57i IP Phone User Guide 59 Line Keys and Softkeys Key 12 displays in softkey position 1 on the phone L1 John Smith Sat Jan 1 12:18am - LAB.
60 Model 57i IP Phone User Guide Line Keys and Softkeys Line Key Y ou can set a softkey to act as a line/call ap pearance key on the 57i. The This key acts as a line that beha ves the same as a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see "Multiple Line and Call Appearances" on page 52 .
Model 57i IP Phone User Guide 61 Line Keys and Softkeys This means tha t when all line/cal l appearances are in use, 1 call is con nected while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/ca ll appearances becomes available.
62 Model 57i IP Phone User Guide Line Keys and Softkeys Setting a Line Key Y ou can set a key as an additional line on th e 57i. T he key acts as a li ne that beha ves the same as a hard line key . For more info rmation about the behavior of line keys,see "Multiple Line and Call Appearances" on page 52.
Model 57i IP Phone User Guide 63 Line Keys and Softkeys Speeddial Key The normal function of the sp eeddial option allows you to dial a number quickly by pressing a key configured for speeddialing.
64 Model 57i IP Phone User Guide Line Keys and Softkeys Creating a S peeddial Key Using t he Softke ys Pressing and holding down a softkey on the phone initiates a speeddial feature. 1. Press a softkey for 3 seconds. The screen displa ys the following: 2.
Model 57i IP Phone User Guide 65 Line Keys and Softkeys 3. In the " Enter Number: " field, enter a number . for the speeddial key using the keypad keys. Y ou can enter up to 16 numbe rs in the "Enter Number :" field Press the key to move to the next field.
66 Model 57i IP Phone User Guide Line Keys and Softkeys Creating a Speed dial Key Using the Aastra Web UI Use the following procedure to se t a key to function as a speeddial. 1. Click on Operation->Softkeys and XML . or Click on Operation->Expansion Module <N>.
Model 57i IP Phone User Guide 67 Line Keys and Softkeys "Do not Disturb" (DND) Key The IP phones have a feature you can enab le called "Do not Disturb (DND).
68 Model 57i IP Phone User Guide Line Keys and Softkeys 5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey .
Model 57i IP Phone User Guide 69 Line Keys and Softkeys Busy Lamp Field (BLF) Key Y ou can set a softkey to Busy Lamp Field (BLF). The BLF feature on the IP phones allows a specific extension to be monitored fo r state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.
70 Model 57i IP Phone User Guide Line Keys and Softkeys 2. Click on the Bottom Keys tab or th e T op Keys tab. 3. Select from "Key 1" throu gh " Key 20 " on the bottom tab. or Select from " Key 1 " throu gh " Key 10 " on the top tab.
Model 57i IP Phone User Guide 71 Line Keys and Softkeys BLF List Key (For use with the BroadSoft Broadwor ks Rel 13 or higher platform only). The BLF list feature o n the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature.
72 Model 57i IP Phone User Guide Line Keys and Softkeys Setting a BL F List Key The BLF List functions can be configured on the 57i using the Aastra W eb UI only . If you set a softkey to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys and XML->Services .
Model 57i IP Phone User Guide 73 Line Keys and Softkeys 6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey .
74 Model 57i IP Phone User Guide Line Keys and Softkeys Automatic Call Distribution ( ACD) Key (f or Sylantro Servers) The 57i and any attached Expansion Modul es support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylan tro server to distribute calls from a queue to registered IP p hone users (agents).
Model 57i IP Phone User Guide 75 Line Keys and Softkeys Configu ring an Auto matic Call Distr ibution (A CD) Key Use the following procedure to configur e ACD on the 57i IP Phone. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML .
76 Model 57i IP Phone User Guide Line Keys and Softkeys Using the ACD Feature on your IP Pho ne The ACD feature allows you to login to a p hone queue in order to receive distributed calls on your IP phone. T o login to a pho ne queue, you mu st preconfigure an ACD softkey on your IP Phone as descri bed in the previous procedure.
Model 57i IP Phone User Guide 77 Line Keys and Softkeys Using the ACD Key Use the following procedure to log into a phone queue from your IP phone. 1. Check with your Administrator to verify the queue linked to your ACD Key . 2. Press the ACD Key on your IP phone.
78 Model 57i IP Phone User Guide Line Keys and Softkeys 5. Y ou are logged into the queue an d the following screen displays. 6. T o allow your phone to be avai lable in the queue, press the A vailable softkey .
Model 57i IP Phone User Guide 79 Line Keys and Softkeys Directed Call Pickup/Gro up Call Pickup Keys (for Sy lantro Servers) Aastra IP phones support the Directed Ca ll Pickup (DCP) and Group Call Pickup (GCP) features. The DCP/GC P feature allows you to intercep t - or pickup - a call o n a monitored extension.
80 Model 57i IP Phone User Guide Line Keys and Softkeys Configuring Directed Call Pickup (DCP) Key(f or Sylantro Se rvers) Use the following procedure to configure Directed Call Pick up on the 57i IP Phone. The procedure shows the softkey screens as an example.
Model 57i IP Phone User Guide 81 Line Keys and Softkeys Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Use the following procedure to configur e Group Call Pick up on the 57i IP Phone. The procedure shows the softkey screens as an example.
82 Model 57i IP Phone User Guide Line Keys and Softkeys Using Directed Call Pickup/Grou p Call Pickup Use the following procedure for the DCP/GCP feature on your phone. Using Directed Call Pickup (DCP) 1. When the monitored exte nsion recei ves a call, press the DCP Key to pick up the call.
Model 57i IP Phone User Guide 83 Line Keys and Softkeys XML Key The 57i IP phone has a feature you can enable called " XML " (Extensible Markup Language). XML is a markup language much like HTML. Y our System Administrator can create cu stomized XML menu services and load them to your IP phone.
84 Model 57i IP Phone User Guide Line Keys and Softkeys After the XML application is applied, you can use the IP Phone UI to press the Services key and acces s the XML services. Setting XML Se rvices 1. Click on Operation->Softkeys and XML . 2. Click on the Bottom Keys tab or th e T op Keys tab.
Model 57i IP Phone User Guide 85 Line Keys and Softkeys 8. In the " XML Application Title " field, ent er the title of the service. Thi s title appears in the Services Menu after pressing the Servi ces ke y .
86 Model 57i IP Phone User Guide Line Keys and Softkeys 9. In the " XML Application URI " field, enter the appl icable URI(s) . 10. In the " XML Application Title " field, enter the title of the servi ce. This title appears on the phone’ s LCD after pressing the XML key .
Model 57i IP Phone User Guide 87 Line Keys and Softkeys From an XML Softkey 1. Press the XML softkey on the 57i p hone. A " Custom Features " screen displays or the title you specified. 2. Use the and to scroll through the cus tomized featu res.
88 Model 57i IP Phone User Guide Line Keys and Softkeys Flash Key Y ou can set a softkey to gene rate a flash eve nt when it is pressed on the 57i or 57i handset.
Model 57i IP Phone User Guide 89 Line Keys and Softkeys Sprecode Key Y ou can set a key to automatical ly activate specific services of fered by the server by setting a key to " sprecode ". For example, if the sprecode value of *82 is configured, then by pressing the key , *82 automatically activates a service provided by the server .
90 Model 57i IP Phone User Guide Line Keys and Softkeys 6. In the " Va l u e " field, enter the appropriate valu e for accessing specific servi ces from the server . 7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the " Connected " state to apply to this softkey .
Model 57i IP Phone User Guide 91 Line Keys and Softkeys Park/Pickup Ke ys The IP phone has a park and pickup call feat ure that allows you to park a call and pickup a call when re quired.
92 Model 57i IP Phone User Guide Line Keys and Softkeys The values you enter in the Aastra W eb UI for the Park/Pickup call feature are dependant on your type of server . The foll owing table provides the values you enter for the " Park Call " and " Pickup Park ed Call " fields in the Aa stra W eb UI.
Model 57i IP Phone User Guide 93 Line Keys and Softkeys 2. Enter a se rver value in the Park Call field to which inc oming live calls are parked. 3. Enter a server valu e in the " Pickup Parked Call " field.
94 Model 57i IP Phone User Guide Line Keys and Softkeys Configuring Park/Pickup using Key Configuration Use the following procedure to configur e the Park/Pickup call feature using the softkey configuration method. Use the following procedure to configur e a Park/Pickup key on the 57i IP Phone.
Model 57i IP Phone User Guide 95 Line Keys and Softkeys 6. In the " Va l u e " field, enter the appropriate value based on the server in your net- work. 7. In the " Line " field, sele ct a line for which to apply th e Park configuration.
96 Model 57i IP Phone User Guide Line Keys and Softkeys Using the Par k Call/P ickup P arked Call Fea ture Use the following procedure on the IP phones to park a call and pi ck up a parked call. Park a Call 1. While on a live cal l, press the " Park " softkey .
Model 57i IP Phone User Guide 97 Line Keys and Softkeys Last Call Return (lcr) Key (Sylant ro Servers only ) Using the Aastra W eb UI, you can configure the "Last call return" (lcr) functio n on a softkey . This feature is fo r Sylantro servers only .
98 Model 57i IP Phone User Guide Line Keys and Softkeys 5. In the " Line " field, select the line you want to apply to this softkey . V alid values are 1 through 9. 6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey .
Model 57i IP Phone User Guide 99 Line Keys and Softkeys Services Key By default, the 57i h as a Services key c onfigured on key 1 of the top set o f keys. However , you can use any softkey to configure a " Service s " key . The Services key accesses enhanced featur es and services provided by third parties.
100 Model 57i IP Phone User Guide Line Keys and Softkeys Setting S ervices Key Use the following procedure to configure a Services softkey on the 57i phone. The following illustration shows the top softkeys on the 57i . 1. Click on Operation->Softkeys and XML .
Model 57i IP Phone User Guide 101 Line Keys and Softkeys Directory Key By default, the 57i h as a Di rectory key configured on key 2 of the top set of keys. However , using the Aastra W e b UI, you can assign the Directory key to any softkey on the top or bottom keys on the ph one.
102 Model 57i IP Phone User Guide Line Keys and Softkeys Setting Direc tory Key Use the following procedure to configure a Directory softkey on the 57i phone. The following illustration shows the top softkeys on the 57i. 1. Click on Operation->Softkeys and XML .
Model 57i IP Phone User Guide 103 Line Keys and Softkeys Callers List Key By default, the 57i h as a Callers List key configured on key 3 of the top set of keys. However , using the Aastra W eb UI, you can as sign the Callers List key to any softkey on the top or bottom keys on the ph one.
104 Model 57i IP Phone User Guide Line Keys and Softkeys Setting Ca llers List Ke y Use the following procedure to configure a Callers List softkey on the 57i phon e. The following illustration shows the top softkeys on the 57i. 1. Click on Operation->Softkeys and XML .
Model 57i IP Phone User Guide 105 Line Keys and Softkeys Intercom Key By default, the 57i h as an Intercom key c onfigured on key 4 of the top set of keys. However , using the Aastra W e b UI, you can assign the Intercom key to any softkey on the top or bottom keys on the ph one.
106 Model 57i IP Phone User Guide Line Keys and Softkeys Setting an Int ercom Key Use the following procedure to configure an Intercom softkey on the 57i phone. The following illustration shows the top softkeys on the 57i. 1. Click on Operation->Softkeys and XML .
Model 57i IP Phone User Guide 107 Line Keys and Softkeys None Key Y ou can set a key to force a blank entry on the IP phone display for a specific key . Y ou do this by setting the key to " none ". The keys are added in order ( from key 1 to key 20) after any hard-coded keys have been added.
108 Model 57i IP Phone User Guide Line Keys and Softkeys Empty Key Y ou can set a softkey to force a blank entry on the IP phone display for a specific softkey . Y ou do this by setting the softkey to " empty ". The softkeys are added in order (from softkey1 to softkey20) after a ny hard-coded keys have been added.
Model 57i IP Phone User Guide 109 Line Keys and Softkeys Phone Lock Key Y ou can configure a key on the IP Phone to use as a lock/unlock key . Y ou assign the function of the key as “ Phone Lock ”. Setting a Pho ne Lock Key Use the following procedure to configure a Phone Lock key on the 57i IP Phone.
110 Model 57i IP Phone User Guide Line Keys and Softkeys Using the Lock/Unlock Key on the IP Phone After configuring a key as a lock/unlock key , refer to th e following procedure to use the key on the IP ph one. Lock the Phon e 1. Press the LOCK key .
Model 57i IP Phone User Guide 111 Line Keys and Softkeys Deleting a Key Use the following procedure to delete a key function on the 57i IP Phone. 1. Click on Operation->Softkeys and XML . or Click on Operation->Expansion Module <N>. . 2. Click on the Bottom tab or the To p tab.
112 Model 57i IP Phone User Guide Making Calls Making Calls This section describes ways to make calls on your 57i phone, using your handset, speakerphone or headset.
Model 57i IP Phone User Guide 113 Making Calls Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Y our phone must be in either th e Speaker or Speaker/Headset audio mode. For more information about settin g the audio mode on your phone, see "Audio Mode" on page 33 .
114 Model 57i IP Phone User Guide Making Calls Using a Headset The 57i accepts headsets through the modul ar RJ22 jack on the back of th e phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset.
Model 57i IP Phone User Guide 115 Making Calls To Make and Receive Calls Using a Hea dset 1. Ensure that you have selected a headse t audio mode by accessing the Options list (under option Prefer ences->Set Audio->Aud io Mode on the IP Phone). 2.
116 Model 57i IP Phone User Guide Making Calls Using Inter com On the 57i, you can use the Icom key to automa tically connec t with a remote extension. By default, the Intercom key is configured as Key 4 on the top set of softkeys. Using th e Icom Ke y 1.
Model 57i IP Phone User Guide 117 Making Calls Y ou can set specific incoming Intercom ca ll features on the 57i IP phone using the Aastra W eb UI. The following ta ble describes these features.
118 Model 57i IP Phone User Guide Making Calls Redial • Press to dial the most rece nt number you dialed from the phone. • If you are of f-hook and press the last number you called is called back. • If you are on-hook and pr ess , a Redial Directory list appears on- screen.
Model 57i IP Phone User Guide 119 Making Calls Deleting from the Redial Li st. Delete All Items 1. Press . 2. Press the Delete Key , the n press the Delete Key again at the prompt to erase all items. Mute Y ou can use the Mute key to mute th e handset, headset, or speakerphone.
120 Model 57i IP Phone User Guide Receiving Calls Receiving Calls W h e n a c a l l i s r i n g i n g a t your extensi on, the inbound callers extension and name d is pl a y to th e s cr ee n . Th e l in e /c al l appearance light flashes quickly for the incoming call.
Model 57i IP Phone User Guide 121 Receiving Calls Sending an Incoming Cal l to Voicemail Y ou can send an incoming call directly to voicemail without answeri ng the call. T o do this, press without picking up the handset. If you're already on the phone your incoming call should go directly to voi cemail.
122 Model 57i IP Phone User Guide Handling Calls Handling Calls When you are connected to a call, you can us e the softkeys or h ard keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold Y ou can place an active call on hold by pressing the Hold key .
Model 57i IP Phone User Guide 123 Handling Calls When on Hold T o let your caller know that they are still on hold, music plays soft ly (if this has been set up for your system). The call/line appear ance light for the line you are on remains solid to indicate that you are still connected.
124 Model 57i IP Phone User Guide Handling Calls Transferring Calls Blind Transf er A blind transfer is when you transfer a ca ll directly to anothe r extension without consulting with t he person receiving the call. T o do this, simply complet e the transfer immediately after you have entered the number .
Model 57i IP Phone User Guide 125 Handling Calls To transfer a call to another extension 1. Connect to Party 1 (if not alread y connect ed). Party 1 is the party you want to transfer . 2. Press the Tr a n s f e r key . Y ou should hear a dial t one as a second line opens up.
126 Model 57i IP Phone User Guide Handling Calls Local Conferencing The 57i phone supports up to 3 parties (incl uding yourself) in a conf erence call. This is called Local Conferencing and is the default metho d of conferencing on the 57i. Using Local Conferencing Use the following procedure to create a conferenc e call using l ocal conferencing.
Model 57i IP Phone User Guide 127 Handling Calls 4. Press the Conf Key . A new line opens. 5. Enter the phone number of Party 3. 6. W a it for Party 3 to answer . When Party 3 answers, you can consult with them before adding them to the conference. 7.
128 Model 57i IP Phone User Guide Handling Calls Centralized Conferencing (for Sylantr o and Broadsoft Servers) The 57i allows you to create multiple c onferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencin g.
Model 57i IP Phone User Guide 129 Handling Calls Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) 1. When you begin a conference, you are the first party in the co nference (Party 1). Pickup the handset or press the Speakerphone Key .
130 Model 57i IP Phone User Guide Handling Calls Setting Up Multiple Conferences (for Sylantro Server only) 1. Start Con ference 1 using the proce dures in the previous sectio n, "Setti ng Up a Conference and Adding Mult iple Parties (for Sylan tro and Broadsoft Servers)" .
Model 57i IP Phone User Guide 131 Handling Calls Ending Calls T o end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press or the line/call appearance button of the active call to end the call.
132 Model 57i IP Phone User Guide Managing Calls Managing Calls The 57i has several features that make it easier to manage calls, and to keep track of your caller history , as well as your busin ess and personal contac ts.
Model 57i IP Phone User Guide 133 Managing Calls 1. Press the Directory Key . The directory displays th e number o f entries in your list. If the Directory list is empty , " Dir ectory Empty/Use Save to add " displays. The following is an example of the Dire ctory List Header screen with 97 entries in the List.
134 Model 57i IP Phone User Guide Managing Calls Adding/Editing Entries in the Directory List You can store a maximum of 7 number s associated with a un ique name. You can apply pre-defined labels to th e entry which include, Office, Home, Cell, and Pager, or create your own la bels.
Model 57i IP Phone User Guide 135 Managing Calls Adding Names, Numbers, Labels On Scr een 1: • Y ou can add names using the abc softkey . • Y ou can add numbers (up to 7 numbers per name) using the numbers on the phone’ s keypad. •U s e t h e Backspace softkey when required.
136 Model 57i IP Phone User Guide Managing Calls • Y ou can use the Delete softkey to delete a number or to delete multiple num- bers in an entry (see "Deleting Single a nd Multiple Numbers in an Entry" on page 144. • Y ou can use the Change softkey to change a number or a name.
Model 57i IP Phone User Guide 137 Managing Calls Arranging Multiple Screens Y ou can use the Arrange softkey to move the number/label/line forward or backwar d between screens for the specified na me. If there is a label assigned to the entry , the following screen displa ys after pressing the Arrange softkey.
138 Model 57i IP Phone User Guide Managing Calls Saving Entri es to the Directo ry List Y ou can save entries (names and numbers ) from other sources to your Directory using any of the f ollowing meth.
Model 57i IP Phone User Guide 139 Managing Calls For multiple numbers assigne d to a name, pressing the Delete softkey displays the following screen. • Y ou can press Entries to delete the directory entr y (name, all num bers, labels, and lines associated with the name ) from the Directory List.
140 Model 57i IP Phone User Guide Managing Calls Adding to and Editing the Directory Li st Y ou can store a maximum of 7 numbers a ssociated with a unique name. Y ou can apply pre-defined labels to the entry which include, Of fice, Home, Cell, and Pager , or create your own labels.
Model 57i IP Phone User Guide 141 Managing Calls Adding Names, Numbers, Labels On Screen 1: • Y ou can add names using the abc softkey . • Y ou can add numbers (up to 7 numbers per name) using the numbers on the phone’ s keypad. •U s e t h e Backspace softkey when required.
142 Model 57i IP Phone User Guide Managing Calls bers in an entry (see "Deleting Single a nd Multiple Numbers in an Entry" on page 144. • Y ou can use the Change softkey to change a number or a name. • Y ou can use the Quit softkey to quit the editing of the current Directory entry .
Model 57i IP Phone User Guide 143 Managing Calls Arranging Multiple Screens Y ou can use the Arrange softkey to move the number/label/line forward or backwar d between screens for the specified na me. If there is a label assigned to the entry , the following screen displa ys after pressing the Arrange softkey.
144 Model 57i IP Phone User Guide Managing Calls Deleting Single and Multiple Numbers in an Entry Y ou use the Delete softkey to delete a single number or multiple numbers for an entry . For a single number assi gned to a name, pressing the Delete softkey displays the followi ng screen.
Model 57i IP Phone User Guide 145 Managing Calls Downl oading the Director y List to Your PC Y ou can download the Directory List to y our PC via the Aastra W e b UI. The phone stores the dir ectorylist.csv file to y our PC in comma - separated value (CSV) format.
146 Model 57i IP Phone User Guide Managing Calls Downl oading the Director y List to Your PC Y ou can download the Directory List to y our PC via the Aastra W e b UI. The phone stores the dir ectorylist.csv file to your PC in comma- separated value (CSV) format.
Model 57i IP Phone User Guide 147 Managing Calls Accessing the Directory List Use the following procedures to access the Directory List. 1. Press the Services key on the phone to display the Servic es menu, and select " Dire ctory List ". or Press the Directory softkey (default key is key 2 on the T op Keys).
148 Model 57i IP Phone User Guide Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 57i telephone stores information on up to 200 incoming calls in the Callers list. Y our telephone logs the number and name (if available) of the caller , when they last called, and the number of times they tried to reach you.
Model 57i IP Phone User Guide 149 Managing Calls Accessing the Callers List Use the following procedure to access the Ca lle rs List. Use the fo llowing illustration as a reference. 1. Press the Callers List key . or Press the Services key if your System Administra tor has configured the Services key to access the Calle rs List.
150 Model 57i IP Phone User Guide Managing Calls Editing E ntries in the Caller s List Important: The Caller List does not sa ve changes. Edit ing in the Callers List is generally used if you plan to call th e number and need to add a prefix.
Model 57i IP Phone User Guide 151 Managing Calls Deleting Entries f rom the Cal lers List Y ou can delete individual items from the Ca llers List, or you can delete all items in the Callers List.. Use the following procedure to delete an individual item from th e Callers List .
152 Model 57i IP Phone User Guide Managing Calls Downloa ding the Callers L ist to Your PC Y ou can download the Callers List to your PC f or viewing using the Aastra W eb UI. When you download the Callers List, th e phone stores the callerlist.csv file to your computer in comma -separa ted value (CSV) format.
Model 57i IP Phone User Guide 153 Managing Calls Call Forwarding The call forwarding feature on the IP phone a llows incoming calls to be forwarded to another destination. The phone sends the SI P message to the SIP proxy , which then forwards the call to the assi gned destination .
154 Model 57i IP Phone User Guide Managing Calls Setting Call F orwardin g Use the following procedure to set global call forwarding. For Global Call Forward Settings 1. Press on the phone to enter the Options List. 2. Select Call Forward and press Select .
Model 57i IP Phone User Guide 155 Managing Calls 1. Click on Basic Settings->Call Forward . For Global Call Forwar d Settings : 2. In the " Mode " field, select the mode you want to set on your phone. 3. In the " Number " field, enter the call forward number for which you want your calls to be call forwarde d.
156 Model 57i IP Phone User Guide Managing Calls are immediately applied to the phone. The following example shows the idle scre en on the IP Phone with Call Forwarding set to " No Answer " mode.
Model 57i IP Phone User Guide 157 Managing Calls Missed Calls Indicator The IP phone h as a "missed ca lls" indicator that incremen ts the number of missed calls to the phone.
158 Model 57i IP Phone User Guide Managing Calls Voicemail The V oicemail fe atu re on the 57i IP phone allows you to use a line, configur ed with a phone number for dialing out, to connect to a voicemail server . For each ass igned V oicemail number , there can be a minimum of 0 or a max imum of 1 V oicemail access phone number .
Model 57i IP Phone User Guide 159 Additional Features Additional Features This section describes additional featur es you can use on the 57i phone. Star Codes All of the main call handling and extension management features for y our system can be set up as speed dials on softke ys on your phone.
160 Model 57i IP Phone User Guide Additional Features 1. Click on Basic Settings->Pr eferences . 2. Go to the " General " section . 3. Enable the " Suppr ess DTMF Playback " field by checking the check box. (Dis- able this field by unchecking th e box).
Model 57i IP Phone User Guide 161 Additional Features Display DTMF Digits A feature on the 57i phone allows users to enable or disable DT MF (dual-tone multi- frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey .
162 Model 57i IP Phone User Guide Additional Features Enable/Disable Call Waiting The call waiting fe ature notifie s the user on an active cal l, of a new incoming call. Y ou can disable the call wa iting feature, so that the new incom ing call is automatically rejected by th e phone with a busy message.
Model 57i IP Phone User Guide 163 Additional Features Enabli ng/Disablin g Call Waiting Use the following procedure to enable or disable Call W a iting on the IP phone. 1. Click on Basic Settings->Pr e ferences->General. 2. Call W aiting is enabled by default.
164 Model 57i IP Phone User Guide Additional Features Play Call Waiting Tone Y ou can enable or disable the playing of a call wait ing tone when a caller is on an active call and a new ca ll comes into the phone . Y ou can configure this featur e using the Aastra W eb UI.
Model 57i IP Phone User Guide 165 Additional Features Stuttered Dial Tone Y ou can enable or disable the playing of a st uttered dial tone when there is a me ssage waiting on the IP phone.
166 Model 57i IP Phone User Guide Additional Features XML Beep Support Using the Aastra W eb UI, you can enable or disable a beep to be audible when th e phone receives an XML a pplication using the " XML Beep Support " field at the path Basic Setting s ->Pr efer ences->General .
Model 57i IP Phone User Guide 167 Additional Features Status Scroll Delay Using the Aastra W eb UI, you can specify a sc roll delay option that allows you to set the time delay , in seconds, between the sc rolling of each status message on the phone.
168 Model 57i IP Phone User Guide Additional Features Incoming Call Interrupts Dialing If you are dialing a call on your phone and another call comes in while you are dialing, you can allow the incoming call to interrupt dialing by enabling a parameter called " Incoming Call Inte rrupts Dialing ".
Model 57i IP Phone User Guide 169 Additional Features Configuring "Incoming Call Inter rupts Dialing" Use the following procedures to configure " Incoming Call Interrupts Dialing " on the IP Phone. 1. Click on Basic Settings->Pr e ferences->General .
170 Model 57i IP Phone User Guide Additional Features Goodbye Key Cancels Incoming Calls The 57i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call .
Model 57i IP Phone User Guide 171 Additional Features Using the Goodbye Key to Cancel Incoming Cal ls Feature IP Phone UI IF THEN " Goodbye Key Cancels Inco ming Call " is enabled AND a second call comes in while you are on an active call, press the Goodbye key to re ject the second incoming call.
172 Model 57i IP Phone User Guide Additional Features UPnP Mapping Lines (for remote phones) Universal Plug and Play (UPnP) is a standard that uses In ternet protocols to enable devices to be plugged into a network and au tomatically know about each other .
Model 57i IP Phone User Guide 173 Additional Features Message Waiting Indi cator Y ou can configure the Message W aiting Indica tor (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on line 3 only , the LED illuminates if a voice mail is pending on line 3.
174 Model 57i IP Phone User Guide Additional Features Incoming Intercom Call Features Inco ming Inte rcom By default, the IP phone allows incomin g intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatica lly plays a warning tone when it rece ives an incoming interc om call.
Model 57i IP Phone User Guide 175 Additional Features Auto-Answer/Play Warning Tone The auto-answer feature on the IP p hone allows you to en able or disable automatic answering for an Intercom call. If “Auto-Answer” is enabled, the phone automatica lly answers an incoming int ercom call.
176 Model 57i IP Phone User Guide Additional Features 3. The " Micr ophone Mute " field is enabled by default. The microphone is muted on the IP phone for Intercom calls made by th e originating caller . T o disable this field, uncheck the box.
Model 57i IP Phone User Guide 177 Available Features Enabled by Administrators Available Features Enabled by Administrators There are features on your IP Phone that yo u can use ONL Y if an Administrator has enabled them on yo ur phone. Those features are described in this section.
178 Model 57i IP Phone User Guide Available Features Enabled by Administrators Customizable Callers List Key and Services Key The 55i IP Phone currently has a Callers Li st key and a Services key . Y our System Administrator can spe cify an XML URI that creates a custom Callers List and Services application for your phone.
Model 57i IP Phone User Guide 179 Available Features Enabled by Administrators Reference For more information about usi ng Centralized Conferencing, see "Centralized Conferencing (for Sylantro and Broadsoft Servers)" on page 128 .
180 Model 57i IP Phone User Guide Model 536M and 560M Expansion Modules Model 536M and 560M Expansion Modules The 57i IP Phone of fers opt ional 536M and 560M Expansion Modules that attach to the right side of the phone to provide ad ditional softkeys.
Model 57i IP Phone User Guide 181 Model 536M and 560M Expansion Modules Using the Expansio n Modules 536M Expansion Module After configuring the softkeys on the 536M Expansion Module, you can record the name of the softkey on the paper labels provided with the Expa nsion Module.
182 Model 57i IP Phone User Guide Model 536M and 560M Expansion Modules 560M Expansion Module The 560M Expansion Module screen displa ys softkeys in column format. The function keys on the bottom left of the Module allow you to display 3 full screens of softkeys.
Model 57i IP Phone User Guide 183 Model 536M and 560M Expansion Modules T o use the 560M, press the function key for the page you want to display to the LCD (page 1, page2, or page 3), a nd press the applicable softkey . References For more information about configuring so ftkeys, see Softkeys on page 53.
184 Model 57i IP Phone User Guide Troubleshooting Solutions Troubleshooting Solutions Why is my display bl ank? Ensure that power is being p rovided to your phone.
Model 57i IP Phone User Guide 185 Troubleshooting Solutions What are services, and how do I use them? Services on the IP phone include: • XML Applications •C a l l e r s L i s t •D i r e c t o r.
186 Model 57i IP Phone User Guide Troubleshooting Solutions 1. Click on Operation-> User Passwor d . 2. In the " Current Password " field, enter the current user password . 3. In the " New Password " field, enter the new user password.
Model 57i IP Phone User Guide 187 Troubleshooting Solutions How do I r estart the IP phone? 1. Press the button on the phone to enter the Option List. 2. Use the key to scroll down the list of options to Phone S tatus and press the key to select. 3. Press the key to scroll to the Restart Phone option.
188 Model 57i IP Phone User Guide Troubleshooting Solutions How do I l ock my phon e? Y ou can lock your phone to prevent the phone from being used or configured. Y ou can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI.
Model 57i IP Phone User Guide 189 Troubleshooting Solutions Lock the Phone 2. In the " Lock the Phone? " field, clic k . The phone locks dynamically and di splays the foll owing message: " Phone is lock ed ". Unlock the Phone 3. Click on Operation->Phone Lock .
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Model 57i IP Phone User Guide 191 Limited Warranty Limited Warranty Aastra T elecom warr ants thi s product against de fect s and malfunctio ns during a on e (1) year period fro m the date of original pu rchase .
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Model 57i IP Phone User Guide A-1 Appendix A - Time Zone Codes Appendix A - Time Zone Codes The following table identifies the time zone name and time zone c ode to use on the IP phone.
A-2 Model 57i IP Phone User Guide Appendix A - Time Zone Codes CA-Newfoundland CA-Atlantic CA-Eas tern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Y ukon CH-Zurich CK-Rarotonga CL-Santiago CL.
Model 57i IP Phone User Guide A-3 Appendix A - Time Zone Codes MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT -Malta MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chih.
A-4 Model 57i IP Phone User Guide Appendix A - Time Zone Codes UA-Kiev US-Eas tern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY -Montevideo EET EST CST MST PST AKS HAS HST UYS .
Model 57i IP Phone User Guide Index-1 Index Index Numerics 536M 180 560M 180 57i features 2 57i line settings 52 57i requirements 3 A Aastra Web UI Basic Sett ings parameters 22 Operation parameters 2.
Index Index Index-2 Model 57i IP Phone User Guide H handling calls 122 headset mic 114 headset mode 33 headset, using 114 headset/speaker mode 33 held calls, re trieving 123 hold, automatic 123 hold, .
Model 57i IP Phone User Guide Index-3 Index Index as Callers List Key 103 as Directory key 101 as Do Not Distrub 67 as empty key 108 as flash key 88 as Intercom Key 105 as Last Call Return 97 as line/.
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If you’ve read this ow ner ’ s manual an d consulted the Troubleshooting section and still have problems , pl ease visit our webs ite at www .aas tra.
An important point after buying a device Aastra IP Phone (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Aastra IP Phone yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Aastra IP Phone - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Aastra IP Phone you will learn all the available features of the product, as well as information on its operation. The information that you get Aastra IP Phone will certainly help you make a decision on the purchase.
If you already are a holder of Aastra IP Phone, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Aastra IP Phone.
However, one of the most important roles played by the user manual is to help in solving problems with Aastra IP Phone. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Aastra IP Phone along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
