Instruction/ maintenance manual of the product 57i CT IP Phone Aastra
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57i C T IP Phone User Guide Release 2.0 41-001202-00 Rev 01.
Aastra Telecom will not accept liab il ity for an y damages and/or long distance charges, which result from unauthorized an d/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be li able for technica l or editorial erro rs or omission s contained withi n this docu mentation.
Model 57i CT IP Phone User Guide iii Software License Agreement Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-t.
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Table of Contents v Table of Contents Software License Agreement....... ......... ........... ........... ........... ......... ........... iii About this Guide .......... ......... ........... ......... ........... ........ ........... ......... ....
Table of Contents Table of Contents vi Dialing a Number ................... .................................. ............. 65 Pre-dialing a Number ....................................... ..................... 65 Using Handsfree Speaker phone .......
Table of Contents vii Table of Contents Volume Control........................................................ ........... 108 Directory – 57i CT Cordless Handset ...................... ........... 108 Callers List – 57i CT Cordless Handset ......
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Model 57i CT IP Phone User Guide 1 About this Guide About this Guide This guide explain s how to use the basic features of your new 57i CT phone. Not all features listed are avai lable by default. Contact your syste m or network administrator to find ou t which features and services are available to you on your system.
2 Model 57i CT IP Ph one User Guide Introduction Introduction This 57iCT IP tele phone ha s all the f eatures of a re gular business phone, allowing you to make and rec eive calls, transfer, conference and more. The 57i CT IP telephone prov ides communi cations over an IP Network using the SIP IP telephony protocol.
Model 57i CT IP Phone User Guide 3 Introduction Installation and Setup If your system adminis trator has no t already setup your 57i CT phone, please refer to the Aastra 57i CT Installat ion Guide for basic installation and physical s etup information.
4 Model 57i CT IP Ph one User Guide Getting Started Getting Started The 57i CT must be se t up and be con figured prior to its fi rst use. This section describes phone beh avior and start up sc reens you may s ee when the phone is first plugged in, or w hen it is restarted.
Model 57i CT IP Phone User Guide 5 Getting Started The 57i CT phone th en checks settin gs and loo ks for new configuration and firmware updates for the phone from a se rver. If a new up date is foun d, the phone displays the messag e “ Updating Configuration ”.
6 Model 57i CT IP Ph one User Guide Getting Started Note: New updates to you r phone can be automatically scheduled from the server. This is set up on the phon e system by your system administrator an d should be scheduled d uring non-business hours or slow call p eriods.
Model 57i CT IP Phone User Guide 7 Getting Started . . Idle Screen DSP SIP Done Services Dir Callers Icom L1 John Smith Sat Jan 1 12:18am.
8 Model 57i CT IP Ph one User Guide Getting Started Network Connected/Network Disconne cted If your phone i s successful wh en conn ecting to the network the following screen displays before changing to the Idl e screen.
Model 57i CT IP Phone User Guide 9 Getting Started Idle Screen When the phone has succes sfully updated the configuration and c onnected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use.
10 Model 57i CT IP Ph one User Guide Getting Started Reference For more information about configuri ng the top default softkeys and all other s oftkeys , see "Soft keys" on page 24 .
Model 57i CT IP Phone User Guide 11 Getting Started Idle Scree n with Voicema il Messages The envelope icon displays on the Idle State screen only if you have new messages wai ting. The number next to the envelope in dicates how many new messages you have.
12 Model 57i CT IP Ph one User Guide Getting Started For example, if you configure a botto m softke y for spee ddialing to Home, and then you p ickup the handse t, the screen displays the Dial , Conf , and Xfer default softkeys with a More softkey.
Model 57i CT IP Phone User Guide 13 Getting Started Phone Options via the IP Phone UI You can access sp ecific option s for the 57i CT IP phone us ing the phone’s user interface (UI) via the keyp ad. Pressing the Option button gives you a list of configurable opti ons.
14 Model 57i CT IP Ph one User Guide Getting Started Using the IP Phone UI 1. Press the Options key on the phone to ente r the options list. 2. To go to an Option, use and to scroll throu gh the list, o r press the number corresp onding to the Option .
Model 57i CT IP Phone User Guide 15 Getting Started Phone Options via the Aastra Web UI In addition to the IP Phone UI option s, you can also cu stomize additional options on the IP Phone using the Aast ra Web UI. In ord er to acce ss your phone using the Aastra Web UI, you need to know your phone ’s IP address.
16 Model 57i CT IP Ph one User Guide Getting Started 5. Your phon e’s IP Addre ss displ ays. Using the Aastra Web UI 1. Open your web browse r and enter the phone’ s IP address or host name into the address field. If the browser is using HTTP, the f ollowing redirect screen di splays, fol- lowed by th e “Security Alert” wi ndow.
Model 57i CT IP Phone User Guide 17 Getting Started 3. At the prompt, enter your user name and pass word and clic k . The Network Status window displays for the IP phone you are access- ing. Note: For a user, the defa ult user name is “ user ” and the password f ield is left bla nk.
18 Model 57i CT IP Ph one User Guide Getting Started Basic Settings The Basic Settings section provides the following options: - Preferences - Allows you to enabl e/disable the following: static configuration of park/pickup, su pp ressi on of DTMF playback, di splay of DTMF digi ts, the play ing of call waiting to ne, and stu ttered dial to ne.
Model 57i CT IP Phone User Guide 19 User Password User Password This category allows you to change the us er password for you r phone. Changing your pas sword ensu res that only you can alter your pho ne settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aas tra Web UI.
20 Model 57i CT IP Ph one User Guide Using Your 57i CT Base Unit Phone Using Your 57i CT Base Unit Phone The following sections describe the v arious 57i CT ph one key functions, and how the y help you mak e and mana ge your call s and caller information.
Model 57i CT IP Phone User Guide 21 57i CT Base Unit Key Descriptions Line/Call Appearance key - Connects you to a line or call. The Aastra 57i CT IP phone s upports up to 4 line keys. Handsfree key - Activates Handsfree for making and receivi ng calls without lifting the handset.
22 Model 57i CT IP Ph one User Guide 57i CT Base Unit Key Descriptions Softkeys - 12 softkeys on the 57i CT IP Phone. - 6 Top Keys: programmable static softke ys (up to 10 programmable functions) - 6 .
Model 57i CT IP Phone User Guide 23 57i CT Base Unit Key Descriptions Multiple Line and Call Appearances The 57i CT has 4 hard line/call app earance buttons eac h with a corresponding status light.
24 Model 57i CT IP Ph one User Guide Softkeys Softkeys Your 57i CT has 12 mul ti-functiona l softkeys: • 6 Top Keys : programmable static s oftkeys (up to 10 programmable functions) • 6 Bottom Keys : programmable state-based softkeys (up to 20 programmable functions).
Model 57i CT IP Phone User Guide 25 Softkeys Softkey Functions You can config ure the 57i CT so ftkeys for any o f the follo wing: Softkey Function Description None Indicates softkey is di sabled (option for Web UI only) Line Indicates softkey is configured for line use.
26 Model 57i CT IP Ph one User Guide Softkeys State-Based Softkeys (Bottom Keys on ly) On the 57i CT bottom softkeys, you can configure a specific state to display when a softkey is being used. Availa ble states you can configure for each softkey include: • idle - The phone is not being used.
Model 57i CT IP Phone User Guide 27 Softkeys In the Aastra Web UI, the operational states for each softkey display enabled. To disable a state, you unch eck the box for that operational state.
28 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Line/Call Appearances You can customize the softk eys on your 57i CT pho ne to function as lin e/ call appearance softkeys. These line/ca ll appearance softk eys function in a similar manner to the 4 line/call appear ance hard keys and lights on your phone.
Model 57i CT IP Phone User Guide 29 Softkeys Depending on how the phone h as been configured, the maximum number of total line/call appearances that ca n be set up is 8 or 9 (4 line/c all appearance as hard ke ys and 4 or 5 as softkeys). If al l lin e/call appea rances have been set up for the same number, a total of 9 lines can be configured.
30 Model 57i CT IP Ph one User Guide Softkeys Setting a Line Softke y You can s et a soft key as a n addi tional li ne on the 57i CT. The softkey acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see "Multiple Line and Call Appearances" on page 23.
Model 57i CT IP Phone User Guide 31 Softkeys Softkeys as Speeddials You can set up custom softkeys as spee ddials . Speedd ial sof tkeys ca n dial a star code for a feature on the system or a phone numb er or a set of digits. A customized l abel disp lays inside the phone’s display for each softkey.
32 Model 57i CT IP Ph one User Guide Softkeys Continue to pres s the num ber key to access the next letter for that key (i.e. press 2 three times to access C ). Press to move to the next space, or wait a moment and the cursor automatically advances. To insert a space between letters, press .
Model 57i CT IP Phone User Guide 33 Softkeys On the 57i CT, you can set the top softkeys with up to 10 speeddials and the bottom softkeys with up to 20 speeddials. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom Keys tab or the Top Keys tab.
34 Model 57i CT IP Ph one User Guide Softkeys Saving an Entry from the Redial, Calle rs, or Direct ory Lists to a Speeddial key Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone. 1. Press the Directory List, Callers List, or Redial List key.
Model 57i CT IP Phone User Guide 35 Softkeys Softkeys as "Do not Disturb" The IP phones have a featur e you can enable called "Do not Disturb (DND). The DND functi on allows yo u to turn "do not disturb" ON and OFF. Note: You can configure DND using the Aastra Web UI only.
36 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Busy Lamp Fie ld (BLF) You can set a softkey to Busy Lamp Field (BLF). The BLF feature on t he IP phones a llows a specific extension to be monitored for state changes. BLF moni tors the status (busy or idle) of extensions on th e IP pho ne.
Model 57i CT IP Phone User Guide 37 Softkeys 4. In the " Type " field, select BLF to apply to the softkey. 5. In the " Lab el " field, enter a label to apply to this softkey. 6. In the " Value " field, enter the phone numbe r or extension you want to monitor.
38 Model 57i CT IP Ph one User Guide Softkeys Softkeys as BLF List (For use with t he BroadS oft Broa dworks Rel 13 or hi gher pl atform on ly) You can set a sof tkey to BLF list. The BLF list feature on th e IP phones is specifically des igned to support the BroadSoft Bro adworks Rel 13 Busy Lamp Field feature.
Model 57i CT IP Phone User Guide 39 Softkeys 1. Click on Operation->Softkeys and XML . 2. Click on the Bottom Keys tab or the Top Keys tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab. or Select from " Key 1 " through " Key 10 " on the top tab.
40 Model 57i CT IP Ph one User Guide Softkeys Softkeys for Accessing XML Service s The 57i CT IP phon e has a feat ure you can enable ca lled " XML " (Extensible Markup Language). XML is a markup language much like HTML. Your system administrator can create cust omized XML menu servi ces and load them to your IP phon e.
Model 57i CT IP Phone User Guide 41 Softkeys The XML Application URI is the URI loaded by yo ur phone. The phone performs an HTTP G ET. Contact your system administrato r for the applicable XML URI to enter in the "XML Applicat ion URI" field.
42 Model 57i CT IP Ph one User Guide Softkeys Note: Contact your system admin istrator for th e appropriate value( s) to enter in the "XML Appl ication URI" fi eld. 9. Click to save your changes. 10. Click on Operation->Reset . 11. In th e " Res tart Ph one " field click to restart the IP phone.
Model 57i CT IP Phone User Guide 43 Softkeys Accessing the XML Serv ice After an XML application(s) has been sa ved to your IP phone, and either the Services Menu or a softkey have be en configured to access the XML applications, the cust omized se rvice is ready for you to use.
44 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Flash Key You can se t a softkey to generate a flas h event whe n it is pressed on the 57i CT or 57i CT handset.
Model 57i CT IP Phone User Guide 45 Softkeys Softkeys as Sprecode You can set a sof tkey to automatically ac tivate specific se rvices offered by the server by setting a softkey to " sprecode ".
46 Model 57i CT IP Ph one User Guide Softkeys 7. If configuring a softkey on the Botto m Keys, in the state fields, check (enable) or uncheck (disable) the " Connected " state to apply to this soft- key. 8. Click to save your changes. 9. Click on Oper ati on->R ese t .
Model 57i CT IP Phone User Guide 47 Softkeys Static and Softkey Settings for Park/Pickup The IP phone has a park and pi ckup ca ll feature that allo ws yo u to park a call and pickup a call when required.
48 Model 57i CT IP Ph one User Guide Softkeys 1. Click on Basic Settings->Preferences->General . 2. Enter a serve r value in the Park Call field to which incoming live calls will be parked. Note: For values to ent er in this field, s ee the table "Park/Pickup Call Server Config- uration Values" on page 47 .
Model 57i CT IP Phone User Guide 49 Softkeys • specify a cus tomized label to display on the Phone UI •s p e c i f y a v a l u e • specify w hich line to use • specify the state of the park an.
50 Model 57i CT IP Ph one User Guide Softkeys 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab for parking a call.. or Select from " Key 1 " through " Key 10 " on the top tab for parking a call.
Model 57i CT IP Phone User Guide 51 Softkeys Using the Par k Call/P ickup P arked Call Fe ature Use the following procedure on the IP phones to park a call and pick up a parked ca ll. Park a Call 1. While on a live call, press the " Park " softkey.
52 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Last Call Return (lcr) (Sylantro Servers only) Using the Aas tra Web UI, you c an conf igure the "Last call return" (lcr) function on a softkey. This featur e is for Sylantro servers only.
Model 57i CT IP Phone User Guide 53 Softkeys Valid values are 1 through 9. 6. If configuring a softkey on the Botto m Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this so ftkey . 7. Click to save your changes.
54 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Services By default, the 57i CT has a Services key configured on key 1 of the top set of keys. However, you ca n use any softk ey to co nfigure a " Services " key. The Services key accesses enha nced features and service s provided by third parties.
Model 57i CT IP Phone User Guide 55 Softkeys Settin g Services Softke y Use the following procedure to configure a Servic es softkey on the 57i CT phone. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab.
56 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Directory By default, the 57i CT has a Directory key configu red on key 2 of the top set of keys. However, using the Aastra Web UI, you c an assign the Director y key to any softkey on the top or bottom keys on the phone.
Model 57i CT IP Phone User Guide 57 Softkeys Setting D irectory Softkey Use the following procedur e to configur e a Directory softkey on the 57i CT phone. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab.
58 Model 57i CT IP Ph one User Guide Softkeys Softkeys as Callers List By default, the 57i CT has a Callers List key configured on key 3 of the top set of keys. Ho wever, us ing the Aastr a Web UI, you can assign the Ca llers List key to any softkey on the top or bottom keys on the phone.
Model 57i CT IP Phone User Guide 59 Softkeys 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab. or Select from " Key 1 " through " Key 10 " on the top tab. 4.
60 Model 57i CT IP Ph one User Guide Softkeys Softkeys as an Intercom Key By default, the 57i CT has an Interc om key con figured on key 4 of the top set of keys . However, us ing the Aastra Web UI , you can assign the Intercom key to any softk ey on the top or botto m keys on the phone.
Model 57i CT IP Phone User Guide 61 Softkeys 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab. or Select from " Key 1 " through " Key 10 " on the top tab.
62 Model 57i CT IP Ph one User Guide Softkeys Softkeys as an Empt y Key You can set a sof tkey to force a blank entry on the IP p hone display for a specific softkey. You do this by setting the softkey to " empty ". The soft keys are added in order (from softkey 1 to softkey20) afte r any hard-coded keys have been added.
Model 57i CT IP Phone User Guide 63 Softkeys Deleting a Softkey Use the following procedure to delete a softkey function u sing the Aastra Web UI. 1. Click on Operation->Softkeys and XML . 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through " Key 20 " on the bottom tab.
64 Model 57i CT IP Ph one User Guide Restarting your phone Restarting your phone You may want to restart your phone to check for updates on the server. You may occasionally need to restart your phone to set changes or updates to your ph one or netw ork setting s.
Model 57i CT IP Phone User Guide 65 Making Calls Making Calls Dialing a Number First, take the ph one off-ho ok by: • lifting the hands et • pressin g or • pressing a line/call appear ance button. At the dial tone, enter th e number you wish to call.
66 Model 57i CT IP Ph one User Guide Making Calls Using Handsfree Speakerphone The handsfree feature allows yo u to speak to someone without using the handset o r heads et. Your p hone mus t be in either the Sp eaker or Speaker/ Headset audi o mode. You can set your desired audio mode us ing the Headset Settings option from the Options list.
Model 57i CT IP Phone User Guide 67 Making Calls 6. Press Done to save changes and exit. 7. I f y o u d o n o t w i s h t o s a v e c ha ng es , p r e s s Cancel to return to the previous screen. Note: By default, th e volume for the headset microphone is set to medium.
68 Model 57i CT IP Ph one User Guide Making Calls Intercom On the 57i CT, you can use the Intercom key to automatically connect with a remote extension. By de fault, the Intercom key is config ured as Key 4 on the top set of softkeys. To use the Intercom key 1.
Model 57i CT IP Phone User Guide 69 Making Calls Enabling/Disabling Microp hone and Auto -Answer Use the following procedure to enable/disable the microphone and/o r auto-answer on the IP phone. 1. Click on Basic Settings->Preferences- >Incoming Intercom Settings .
70 Model 57i CT IP Ph one User Guide Making Calls Redial • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called will be called back. • If you are on-hook and press , a Redial Directory list appears on- screen.
Model 57i CT IP Phone User Guide 71 Making Calls Mute Press the button at any time to mute handset, headset or handsfree. The speaker light wil l flash slowly and you can hear the caller, but they cannot hear yo u.
72 Model 57i CT IP Ph one User Guide Receiving Calls Receiving Calls When a call is ringing at y ou r e x t e ns io n , y ou wi ll s e e t he " Inbound Call " S c re en . T he l in e / ca ll appearance light flashes quickly for the inco ming call.
Model 57i CT IP Phone User Guide 73 Handling Calls Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to transfer, conference, or place a call on hold. Placing a Call on Hold When you place a call o n hold, on ly your phone c an retrieve the call .
74 Model 57i CT IP Ph one User Guide Handling Calls Automati c Hold When juggli ng between calls, you do no t have to press the hold button to go from one call to the next. The phon e automatically puts you r current call o n h o l d a s s o o n a s y ou press a new line/call a ppearance button.
Model 57i CT IP Phone User Guide 75 Handling Calls Transferring Calls Blind Transfer A blind transfer is when you transfer a call direct ly to another exte nsion without consulting w ith the person receiving the call. To do this, simply complete the transfer immediate ly after you have entered the number.
76 Model 57i CT IP Ph one User Guide Handling Calls 2. Press the Intercom key. 3. Press a line/call appearance button f ollowed by the extension number of the person you wish to trans fer the call to. 4. If you do not wish to transfer the call, press the line/call appearance button again to abort the transfer.
Model 57i CT IP Phone User Guide 77 Handling Calls Use the following procedure to create a co nference call. Use the following illustrati on as a reference. 1. Connect to the first part y you wish to include in the conference (if not already connected).
78 Model 57i CT IP Ph one User Guide Handling Calls Note: You can use to scroll through an d see the numbers and names (if available) of the parties in th e conference call. 8. If you wish to exit the conference le aving the other two parties connected, disconnect by placing the handset back on-hook or by pressing N .
Model 57i CT IP Phone User Guide 79 Handling Calls Picking up Calls Press the line/call appearance button fo r an incoming call . If the phone is connected to a call, pressing one of the line/call appearance buttons will automatically place this call on ho ld before opening up a new lin e for the new call.
80 Model 57i CT IP Ph one User Guide Managing Calls Managing Calls The 57i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts.
Model 57i CT IP Phone User Guide 81 Managing Calls Adding to and Editing the Directory Li st You can store a maximum of 7 numbers associated with a unique name. You can apply pre-defined labels to th e entry which include, Office, Home, Cell, and Pager, or create your own la bels.
82 Model 57i CT IP Ph one User Guide Managing Calls •U s e t h e Save softkey when you are finish ed addnig the name and num- ber(s). • You can exit from Screen 1 at any time without saving by pressing the Cancel softke y. Note: Use the keys to toggle be tween Screen 1 and Screen 2.
Model 57i CT IP Phone User Guide 83 Managing Calls • You can use the Delete softkey to delete a number or to delete multiple numbers in an entry (see "Deleting Sin gle and Multip le Numbe rs in an Entry" on page 85. • You can use the Change softkey to change a number or a name.
84 Model 57i CT IP Ph one User Guide Managing Calls Arranging Multiple Screens You can use the Arrange softkey t o move the nu mber/l abel/lin e forw ard o r backward between screens for the specified name. If there is a label assigned to the entry, the following screen displays after pressing the Arrange softkey.
Model 57i CT IP Phone User Guide 85 Managing Calls Deleting Single and Multiple Numbers in an Entry You use the Delete softkey to delete a single number or multiple numbers for an entry. For a single number assigned to a name, pressing the Delete softkey displays the following screen.
86 Model 57i CT IP Ph one User Guide Managing Calls Downl oading the Director y List to Your PC You can downl oad the Directo ry List to your PC vi a the Aastra Web UI . The phone stores the direc toryli st.csv file to your PC in comma-s eparated value (CSV) format.
Model 57i CT IP Phone User Guide 87 Managing Calls Callers List The Callers list is a stored log of your incoming calls . The 57i telephone stores information on up to 200 incomi ng calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
88 Model 57i CT IP Ph one User Guide Managing Calls You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers Li st in a spreadsheet application. This file display s the name, ph one number, a n d the line that the call came in on.
Model 57i CT IP Phone User Guide 89 Managing Calls 4. To cancel a delete function, press the or the Scroll keys. 5. To save a line i tem to a softkey for speeddialing , press the Save softkey and enter the line number at the "Sav e to?" prompt that is already con- figured f or speeddial ing at a softkey .
90 Model 57i CT IP Ph one User Guide Managing Calls 3. Press any key on the dial pad to begin editing. 4. To move the cursor one digit to the right, press . To erase one digit to the left of the cursor, press . 5. To dial the dis played numbe r press , or ju st lift the ha ndset, or press any line keys.
Model 57i CT IP Phone User Guide 91 Managing Calls Downloa ding the Callers L ist Use the following procedure to download the Callers List to your PC using the Aastra Web UI. 1. Click on Oper ation ->Dir ector y . 2. In the Callers List field, click on .
92 Model 57i CT IP Ph one User Guide Managing Calls Call Forwarding The call forwarding feature on the IP phone allows in coming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then fo rwards th e call to the assigned destination.
Model 57i CT IP Phone User Guide 93 Managing Calls Setting Call F orward ing Use the following procedure to set global call forwarding . For Global Call Forward Settings 1. Press on the phone to enter the Options List. 2. Select Call Forw ard and press Show .
94 Model 57i CT IP Ph one User Guide Managing Calls 4. In the " Number o f Rings " field, enter the number of rings you want to set before the call is forwarded. Valid values are 1 to 9. 5. Click to save the Call Forward settings. The ch anges are dynamic and are immediately applied to the phone.
Model 57i CT IP Phone User Guide 95 Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indic ator that increments the number of missed calls to the phone.
96 Model 57i CT IP Ph one User Guide Managing Calls Voicemail The Voicemail feature on the 57i IP phone allows you to use a line, configured with a phone number fo r dialing out, to con nect to a voicemail server. For each assigned Voicem ail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.
Model 57i CT IP Phone User Guide 97 Using Your 57i CT Cordless Handset Using Your 57i CT Cordless Handset The following sections describe the v arious 57i CT cordless handset key functions, and how they help you make and manage your calls and caller information.
98 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset 57i CT Handset Key Description Function # Function Descriptio n 1 Receiver 2 Volume key • Durin g Ringing: Adjusts ri nger vol.
Model 57i CT IP Phone User Guide 99 Using Your 57i CT Cordless Handset When in an idle state, pr essing the Menu key  of the handset will present the following list of options. Once in the menu list the user can scroll up Ï and down  using the scrolling keys to see each option.
100 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset Intercom The 57i CT supports interc om function between a 57i CT base and any of its paired c ordless han dsets, and vice versa. Pressing Select while viewing this option will bring up a list of base and paired handsets ava ilable for intercom.
Model 57i CT IP Phone User Guide 101 Using Your 57i CT Cordless Handset Custom name Custom name allows the user to pe rsonalize the name/label for the cordless hands et. In a multi-handset en vironment, this is an i deal option to personalize each handset to its user or extension number.
102 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset Key Lock On or Off The key lock option enables the user to lock the keypad keys. This prevents accidental activation of the p hone. To lock the k eys from the key loc k option page: •P r e s s Change softkey to turn Key lock ON or OFF.
Model 57i CT IP Phone User Guide 103 Using Your 57i CT Cordless Handset Feature Keys on the Handset You can program up to 15 feature key s on the 57i CT hand set with specific functions using the Aastra Web UI. The following table ide ntifies the functions available for al l 15 handset keys and the default functions for each key.
104 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset • If all 12 programmable function s have been programmed to "None", the user is presented with a List empty message when the fea ture key is pressed. • For security reasons, the user has 180 seconds (3 minu tes) to complete the programming.
Model 57i CT IP Phone User Guide 105 Using Your 57i CT Cordless Handset 5. Select the function for th at handset key from the " Key Function " field.
106 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset Status Messages Handset Keys Softkeys ( { or } ) Your 57i CT cordless handset has 2 softkeys d irectly under the LCD display. The softkey men us will ch ange depending on the phone’s state, displaying relevant softkeys onl y.
Model 57i CT IP Phone User Guide 107 Using Your 57i CT Cordless Handset Feature Ke y List ( Ï ) The 57i CT cordless handset supports a programmable feature key list for easy access to common features. The av ailable features include line keys, intercom, directory, callers l og, transf er, conference, and public/private call mode.
108 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset Handset Battery Indicator & Stat us The display provides "at a glance" in formation on the handset battery. Note: The handset is de signed to rech arge the batteries au tomatically, when required and p laced on the ch arger stand.
Model 57i CT IP Phone User Guide 109 Using Your 57i CT Cordless Handset 0 key / Pause key To allow th e user to enter pause characters, the pause key is the 0 digit key in alphanumeric editing mode. Characters will appear in the followin g order: : 0, p .
110 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset Adding Record to Dir ectory The directory can store up to 50 na mes an d numbers, whic h are displayed in alphabetical order. If no name is entered, the entries are sorted by number, at the beginning of the directory.
Model 57i CT IP Phone User Guide 111 Using Your 57i CT Cordless Handset Callers List – 57i CT Cordless Handset The Callers list stores the last 50 ca lls received. Items are stored in chronological o rder with new items being first in the list. Each call received is stored, n o collapsing of records, and ca n be deleted or saved to a directory.
112 Model 57i CT IP Ph one User Guide Using Your 57i CT Cordless Handset Deleting Item from Callers Li st From the Optio ns softkey of the Callers List, scroll to the Delete item and press the Select softkey. The user is prompted to confirm the delete actio n by press ing the Delete softkey.
Model 57i CT IP Phone User Guide 113 Making Calls from 57i CT Cordless Handset Making Calls from 57i CT Cordless Handset Pre-dialling a Number Press the v ke y to obtain dial tone an d use the Keypad to dial the number. You can al so make a call by pre-dialling a number.
114 Model 57i CT IP Ph one User Guide Making Calls from 57i CT Cordless Handset Either way, the triang le indicator will clear and the call will be back in private mode. The figures of th is section demonstrate the UI. In the figure above, the left screen depicts a call that is public.
Model 57i CT IP Phone User Guide 115 Pairing and Unpairing Cordless Handset to Base Pairing and Unpairing Co rdless Handset to Base Pairing Handset All handsets must be paired to a Base Station. This is performed from both the base and the cordless handset.
116 Model 57i CT IP Ph one User Guide Pairing and Unpairing Cordless Handset to Base 6. On the 57i CT base, select Done . 7. On the 57i CT cordless ha nd set, press the softkey for Pair .
Model 57i CT IP Phone User Guide 117 Pairing and Unpairing Cordless Handset to Base Pairing Failed Dis play Pairing Success Di splay Unpairing Handset Unpairing of the handset can be done from either the cordless handset or the base.
118 Model 57i CT IP Ph one User Guide Pairing and Unpairing Cordless Handset to Base 3. Select Remove. 4. Select Done . The follo wing will be displayed on the screen. Upon success or failure of unpairing, on e of the followi ng screen wi ll be displayed on the base: Failed Removal Successful Removal 5.
Model 57i CT IP Phone User Guide 119 Pairing and Unpairing Cordless Handset to Base 6. Select Hset pairing Note: If the handset i s not paired, the softkey will be labelled as Pair in stead of Remove .
120 Model 57i CT IP Ph one User Guide Additional Features Additional Features This sectio n describes ad ditional f eatures you can use on the 57i phone. Star Codes All of the main call handling and exte ns ion management features for your system can be set up as speed dials on softkeys on your phone.
Model 57i CT IP Phone User Guide 121 Additional Features Display DTMF Digits A feature on the 57i phone allows user s to enable or disable DTMF (dual- tone multi-frequency) di gits to display to the IP phone when using the keypad to dial, or wh en dialing fro m a softkey or programmable key.
122 Model 57i CT IP Ph one User Guide Additional Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phon e.
Model 57i CT IP Phone User Guide 123 Additional Features Play Call Waiting Tone You can enable or disable th e playing of a call waiting tone when a caller is on an active call and a new call come s into the phone. You can confi gure this feat ure using the Aastra Web UI.
124 Model 57i CT IP Ph one User Guide Additional Features Incoming Intercom Ca lls and Auto-Answer A feature on the 57i IP phone allow s you to set intercom settings and automatic answering for inc oming intercom calls. On incoming intercom calls, you can enable (turn ON) or disable (turn OFF) the microphone on the IP phone.
Model 57i CT IP Phone User Guide 125 Additional Features 7. In the " Restart Phone " field click to restart the IP phone. Using Redial Key for “Last Number Redial” The IP phone h as an enhanced redial user in terface that allows a user to quickly redial the last number that wa s dialed out from the phone.
126 Model 57i CT IP Ph one User Guide Additional Features Ring Tones and Tone Sets You can config ure ring tones and ring tone sets on the IP pho ne. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enabl e/disable these ring tones on a gl obal or per-line basis.
Model 57i CT IP Phone User Guide 127 Additional Features Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-bas is on the IP p hone.
128 Model 57i CT IP Ph one User Guide Additional Features 1. Click on Basic Settings->Preferences->Ring Tones . For global configuration: 2. In the " Ring Tones " section, select a country from the " To ne Set " fie ld. 3. Select a value from the " Globa l Ring Tone " field .
Model 57i CT IP Phone User Guide 129 Additional Features 6. Click to save your settings. These changes are not dyn amic. You must restart your IP phone for the changes to take affect. 7. Click on Oper ati on->R ese t . 8. In the " Restart Phone " field click to restart the IP phone and apply the ring tone.
130 Model 57i CT IP Ph one User Guide Additional Features Time and Date On the IP phones , you can config ure the following: • Time and da te • Time and date format •T i m e z o n e • Daylight savings time Note: You can set all the above features on the IP Phone UI.
Model 57i CT IP Phone User Guide 131 Additional Features Note: The default Date Format is WWW MMM DD (Day of Week, Mon th, Day) 6. Press Done to save the Date Format. Set Time Zone 1. Select Time Zone . 2. Press * to display a list of Time Zone options.
132 Model 57i CT IP Ph one User Guide Additional Features 1. Click on Basic Settings->Preferences->Time and Date Setting . 2. In the “Time Format” field, select the time fo rmat yo u want to use on your phone.
Model 57i CT IP Phone User Guide 133 Additional Features • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY •M M M D D Note: The date displays o n the phone’s idle screen in the f ormat you select. 4. Click to save your se ttings. 5. Click on Oper ati on->R ese t .
134 Model 57i CT IP Ph one User Guide Additional Features Locking and Unlocking the Phone You can lock your phone to prevent the phon e from being used or configured.
Model 57i CT IP Phone User Guide 135 Additional Features 1. Click on Operation->Pho ne Lock . Lock the Phone 2. In the " Lock the Phone? " field, click . The phone loc ks dynamically and displays the followi ng message: " Phone is locked ".
136 Model 57i CT IP Ph one User Guide Additional Features Resetting a User Password If you forget your password, you ca n reset it and enter a new password. The reset user password featu re resets the password to the factory default which is blan k (no password).
Model 57i CT IP Phone User Guide 137 Additional Features Defining an Emergency Dial Plan Public telephone networks in countr ies around the world have a single emergency telephone number (emerge ncy services number), that allows a caller to contact local emergency services for as sistance when required.
138 Model 57i CT IP Ph one User Guide Additional Features You can set the eme rgency di al plan using the Aast ra Web UI. Use the following procedure to specify the numbers to u se on your phone for dialing emergency services in your area. 1. Click on Operation->Pho ne Lock .
Model 57i CT IP Phone User Guide 139 Language Language The IP phones su pport several differe nt l anguages. You can have the IP Phone UI and the Aastra Web UI display i n a specific language as requir ed. When you set the language to use, all of the d isplay screens (men us, services, options , configuration parame ters, etc.
140 Model 57i CT IP Ph one User Guide Language Note: You must have the language p ack(s) already loaded to your phone in order to use them . For more inform atio n about loadin g langua ge pack s, see y our Sys- tem Administrator. 1. Click on Basic Settings->Preferen ces->Language Settings.
Model 57i CT IP Phone User Guide 141 Model 536 and 560 Expansion Modules Model 536 and 560 Expansion Modules (536EM, 560EM) The 57i IP Phone offers optional Expans ion Modules that attach to the right side of the phone to prov ide additional softkeys.
142 Model 57i CT IP Ph one User Guide Model 536 and 560 Expansion Modules Additional modules (up to 3 total mo dules) can be piggy-backed to an existing module providing an addit ional 108 softkeys with 536EMs and an additional 180 softkeys with 560EMs.
Model 57i CT IP Phone User Guide 143 Troubleshooting Solutions Troubleshooting Solutions This section describes solu tions to some most commonly oc curring problems.
144 Model 57i CT IP Ph one User Guide Troubleshooting Solutions What are services, and how do I use them? Services on the IP phone i nclude: • XML Applications • Callers List •D i r e c t o r y .
Model 57i CT IP Phone User Guide 145 Troubleshooting Solutions For information on how to acces s the Aastra Web UI, g o to the section "Using the A astra Web UI" on page 16 .
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Model 57i CT IP Phone User Guide 147 Limited Warranty Limited Warranty Aastra Telecom warrants this product against def ects and malfunctions during a one (1) year period from the date of orig inal purchase.
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Model 57i CT IP Phone User Guide A-1 Appendix A - Time Zone Codes Appendix A - Time Zone Codes The following table ide ntifi es the time zone name and time zone code to use on the IP phone.
A-2 Model 57i CT IP Phone User Guide Appendix A - Time Zone Codes CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago C.
Model 57i CT IP Phone User Guide A-3 Appendix A - Time Zone Codes HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port- au-Pri nce HU-Budapest HKS CST CET EST CET IE-Dublin IS-Reykjavik IT-Rome GMT GMT CET J.
A-4 Model 57i CT IP Phone User Guide Appendix A - Time Zone Codes RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vla di.
Model 57i CT I P Phone User Guid e Index-1 Index Index Numerics 57i CT features base unit 2 cordless handset 2 57i CT line settings 23 57i CT requirements 2 A Aastra Web UI basic sett ings description.
Index Index Index-2 Model 57i CT I P Phone User Guide G getting started 4 H handling calls 73 handset keys 97 handset pairing 101 headset mic 66 headset, using 66 headset, using on cordless handset 11.
Model 57i CT I P Phone User Guid e Index-3 Index Index S services, softkey for 54 softkeys 24 as BLF 36 as BLF List 38 as Callers Li st Key 58 as Directory key 56 as Do Not Distrub 35 as empty key 62 .
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If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problem s, please visit our w ebs ite at www. aastra.com or call 1-800-574- 1611 for technical assistance.
An important point after buying a device Aastra 57i CT IP Phone (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Aastra 57i CT IP Phone yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Aastra 57i CT IP Phone - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Aastra 57i CT IP Phone you will learn all the available features of the product, as well as information on its operation. The information that you get Aastra 57i CT IP Phone will certainly help you make a decision on the purchase.
If you already are a holder of Aastra 57i CT IP Phone, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Aastra 57i CT IP Phone.
However, one of the most important roles played by the user manual is to help in solving problems with Aastra 57i CT IP Phone. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Aastra 57i CT IP Phone along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
