Instruction/ maintenance manual of the product 55i IP Phone Aastra
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55i IP Phone User Guide Release 2.1 41-001200-00 Rev 01.
Aastra T elecom does not acce pt liability for any damage s and/or lon g distance charges, which result from unau thorized and/or unlawful use. While every ef fort has been made to ens ure accuracy , Aast ra T elecom is not liable for technical or edit orial errors or omissions contained within this documenta tion.
Model 55i IP Phone User Guide iii Software License Agreement Software License Agreement V ertical Communication, hereinafter known as "Seller", grants to Customer a per- sonal, worldwide, no.
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Table of Contents v Table of Contents Softwar e License Agr eement ........... ................... ................. .................... . iii About this Guide................ .................... ................. ........... .................... ..
Table of Contents Table of Contents vi "Do not Disturb" (DND) Key ........... ......... ...... ....... ......... ....... ...... ......... ....... ....... .. 67 Busy Lamp Field (BLF) Key ....... ......... ....... ......... ....... ........ ..
Table of Contents vii Table of Contents Additional Features ................. .................... .................... ................... ..... 152 Star Codes .......... ......... ...... ....... ......... ....... ........ ....... ....... ......... .
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Model 55i IP Phone User Guide 1 About this Guide About this Guide This guide explains how to use the basic features of your new 55i phone. Not all features listed are available by default. C ontact your system or network administrator to find out which features and servic es are available to you on your system.
2 Model 55i IP Phone User Guide Introduction Introduction This 55i IP telephone has all the features of a regula r business phone, allowing you to make and rec e ive calls , transfer , conference and more. The 55i IP telephone provides communications over an IP Network us ing the SIP IP telephony pro tocol.
Model 55i IP Phone User Guide 3 Introduction Requirements The 55i IP Phone requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 55i IP phone.
4 Model 55i IP Phone User Guide Getting Started Getting Started The 55i must be set up and be configured prio r to its first use. Th is section describes phone behavior and start up screens you may se e when the phone is first plugged in, or when it is restarted.
Model 55i IP Phone User Guide 5 Getting Started The 55i phone then checks se ttings and looks for new c onfiguration and firmware updates for the phone from a server . If a new update is found, the phone displays the message “ Updating Configuration ”.
6 Model 55i IP Phone User Guide Getting Started If language packs were loaded to your phone by your System Administrator , the following screen displays during startup. When the configuration update is co mplete, the phone disp lays the following screens and then displays the Idle screen.
Model 55i IP Phone User Guide 7 Getting Started . Idle Screen L1 John Smith Sat Jan 1 12:18am.
8 Model 55i IP Phone User Guide Getting Started Network Connected/Network Disconne cted If your phone is successful when connecti ng to the network the following screen displays before changing to the Id le screen.
Model 55i IP Phone User Guide 9 Getting Started Idle Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle S tate screen. The i dle screen is shown wheneve r your phone is not in use.
10 Model 55i IP Phone User Guide Getting Started Reference For more information about configuring the top programmable keys and the bottom softkeys, see "Softkeys and Programmable Keys" on page 53 .
Model 55i IP Phone User Guide 11 Getting Started Idle Scree n with Voicemail Messages The envelope icon displays on the Id le State screen only if you have new messages waiting. The number next to the envelope indica tes how many new messages you have.
12 Model 55i IP Phone User Guide Getting Started Screen Display After Picking Up the Handset When you pickup the handset, the screen displays as follows: This screen displays the followin g keys located on the bottom left of the screen: •D i a l • Conf (Conference) • Xfer (T ransfer) These keys are static and cannot be changed.
Model 55i IP Phone User Guide 13 IP Phone Keys and Key Descriptions* IP Phone Keys and Key Descriptions* The following sections describe the various 55i phone key functions, and how they help you make and manage your calls and caller information.
14 Model 55i IP Phone User Guide IP Phone Keys and Key Descriptions* Line/Call Appearance key - Connects you to a line or call. The Aastra 55i IP phone supports up to 4 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lift ing the handset.
Model 55i IP Phone User Guide 15 IP Phone Keys and Key Descriptions* Programmable keys - 6 T op keys: progr ammable hard keys (up to 6 programmable functions) By default, keys 1 through 4 are assigne d as Services, Directory , Callers List, and In tercom, respectively .
16 Model 55i IP Phone User Guide Methods for Customizing Your Phone Methods for Custo mizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra W eb UI in an In ternet browser window from your PC.
Model 55i IP Phone User Guide 17 Methods for Customizing Your Phone Simpli fied Op tions Me nu Y our System Administrator may configure a simplified options menu for your phone. The following tab le indicates the options that may appear on your phone if the simplified options menu is applied.
18 Model 55i IP Phone User Guide Methods for Customizing Your Phone Using the IP Phone UI 1. Press the Options key on the phone to enter the Options List. 2. T o go to an Option, use and to scroll through the list, or press the num- ber corresponding to the Opti on .
Model 55i IP Phone User Guide 19 Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customiz e additional options on the IP Phone using the Aastra W eb UI. In orde r to access your phone using the Aastra W eb UI, you need to know your phone’ s IP address.
20 Model 55i IP Phone User Guide Methods for Customizing Your Phone . 3. Y ou can logout of the Aastra W eb UI at any time by clicking Log Off ..
Model 55i IP Phone User Guide 21 Methods for Customizing Your Phone The following categories display in th e side menu of the Aastra W eb UI: Sta t u s , Operation, Basic Settin gs . Headings Descriptions Status The Statu s section displays the netw ork status and the MAC address of the IP phone.
22 Model 55i IP Phone User Guide Methods for Customizing Your Phone Basic Settings Preferences - Allows you to enable/ disable the following: • S tatic p ark call • S tatic Pi ckup call • Suppre.
Model 55i IP Phone User Guide 23 Phone Status Phone Status Y ou can view the status of your phone using the IP Phone UI or the Aastra W eb UI. Phone Status via IP Phone UI The " Phone S tatus " option on the IP phone displays th e status of your phone to the LCD display .
24 Model 55i IP Phone User Guide Phone Status Finding You r Phone’s IP Ad dress If you want to access your phone’ s options us ing an Internet browser , you need to enter the IP ad dress of the phone in the br owser to open the Aastra W eb UI. Use the following procedure to find your phone’ s IP address.
Model 55i IP Phone User Guide 25 Phone Status Phone Status via the A astra Web UI After accessing your phone via the Aastra W eb UI, the first screen to display is the phone’ s Status Screen.
26 Model 55i IP Phone User Guide Customizing Your Phone Customizing Your Phone The following paragraphs desc ribe the options available fro m either the IP Phone UI, the Aastra W eb UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets Y ou can configure ring tones and ring tone sets on the IP phone.
Model 55i IP Phone User Guide 27 Customizing Your Phone Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone.
28 Model 55i IP Phone User Guide Customizing Your Phone 1. Click on Basic Settings->Preferences->Ring T ones . For global configuration: 2. In the " Ring T ones " section, select a country from the " To n e S e t " field. V alid values are Austr alia , Europe, Franc e , Germany , Italy , UK , Mexico , and US .
Model 55i IP Phone User Guide 29 Customizing Your Phone Contrast Level The " Contrast Level " option on the IP phone allows you to set the amount of light that illuminates the LC D display . Use this option to set the preference of contrast level.
30 Model 55i IP Phone User Guide Customizing Your Phone Backlight The " Backlight " option on the IP phone allows you to set the backlight status on the LCD display to the following: • Alw.
Model 55i IP Phone User Guide 31 Customizing Your Phone 6. If you selected " On " or " Off ", press Done to save your setting. 7. If you selected " Auto ", press the Advanced softkey . 8. Using the keypad, enter the amount of se conds you want the phone to stay backlit when the phone is idle.
32 Model 55i IP Phone User Guide Customizing Your Phone Live Dialpad* The " Live Dialpad " option on the IP phone turns the Live Dial Pad mode ON or OFF . W ith live dial pad ON, the 55i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed.
Model 55i IP Phone User Guide 33 Customizing Your Phone Set Audio The " Set Audio " option o n the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. Y ou can set Audio on your IP phone using the IP Phone UI only .
34 Model 55i IP Phone User Guide Customizing Your Phone Headset Mic Volume The " Head set Mic V olume " option allows you to set the volume level for the headset microphone. Setting Audio Mode an d Headset Mi c Volume 1. Press on the phone to enter the Options List.
Model 55i IP Phone User Guide 35 Customizing Your Phone 7. Select Headset Mic V olume . 8. Select t he Low , Medium , or High volume level. Default is Me dium .
36 Model 55i IP Phone User Guide Customizing Your Phone Time and Date On the IP phones, you can configure the following: • T ime and date • T ime and date format • T im e zone • Daylight savin.
Model 55i IP Phone User Guide 37 Customizing Your Phone 5. Using the keys on the keypad, enter a time to set on the IP phone. Use the " Backspace " sofkey to move back a spac e and delete a character . Use the " AM/ PM " softkey to specify either AM or PM for the time settin g.
38 Model 55i IP Phone User Guide Customizing Your Phone 4. Using the keys on the keypad, enter a date to set on the IP phone. Use the " Backspace " sofkey to move back a spac e and delete a character . 5. Press Done to save the setting. 6. Select Date Format .
Model 55i IP Phone User Guide 39 Customizing Your Phone Set Time Zone 1. Select Pr eferences . 2. Select T ime and Date . 3. Select Time Z o n e . A list of T ime Zones display fo r different areas of the world. 4. Select a T ime Zone that applies to your area.
40 Model 55i IP Phone User Guide Customizing Your Phone Daylight Savings Time 1. Select Preferences . 2. Select Daylight S avings . 3. Select a Daylight Savings ti me from the list of options. Default is Automatic . V alid values are: •O F F • 30 min summertime • 1h summertime • Automatic (Default) 4.
Model 55i IP Phone User Guide 41 Customizing Your Phone 1. Click on Basic Settings->Pr e ferences ->Time and Date Setting . 2. In the “Time Format” field, select the time fo rmat you want to use on your phone. V alid values are: 12h (12 hour format) (default) 24h (24 hour for m at) 3.
42 Model 55i IP Phone User Guide Customizing Your Phone Languag e The IP phones support several different language s. Y ou can have the IP Phone UI and the Aastra W eb UI disp lay in a specific language as required. When you set the language to use, all of the display screens (menus, serv ices, options, configuration parameters, etc.
Model 55i IP Phone User Guide 43 Customizing Your Phone 1. Click on Basic Settings->Pr e ferenc es->Languag e Settings. 2. In the “ W ebpage Language ” field, select a language to apply to the Aastra W eb UI. The IP phone supports the following languages: English (defaul t) French Spanish German Italian 3.
44 Model 55i IP Phone User Guide Customizing Your Phone User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alte r your phone settings, a nd helps keep your system secure.
Model 55i IP Phone User Guide 45 Customizing Your Phone 1. Click on Operation-> User Passwor d . 2. In the " Current Password " field, enter the current user password . 3. In the " New Password " field, enter the new user password.
46 Model 55i IP Phone User Guide Customizing Your Phone Resetting a User Password If you for get your password, you can reset it and enter a new password. The reset user password feature rese ts the password to the factory default which is blank (no password).
Model 55i IP Phone User Guide 47 Customizing Your Phone Restarting your phone Y ou may want to restart your phone to check for upd ates on the server . Y ou may occasionally need to restart your phone to set changes or updates to your phone or network settings.
48 Model 55i IP Phone User Guide Customizing Your Phone Phone Lock Y ou can lock your phone to prevent the phone from being used or configured. Y ou can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI.
Model 55i IP Phone User Guide 49 Customizing Your Phone 1. Click on Operation->Phone Lock . Lock the Phone 2. In the " Lock the Phone? " field, clic k . The phone locks dynamically and di splays the foll owing message: " Phone is lock ed ".
50 Model 55i IP Phone User Guide Customizing Your Phone Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (eme r gency services number), that al lows a caller to contact local emergency services for assistance when required.
Model 55i IP Phone User Guide 51 Customizing Your Phone Define a n Emergency Di al Plan Use the following procedure to specify th e nu mbers to use on your phone for dialing emergency services in your area.
52 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Line Keys, Programmab le Keys, and Softkeys This section describes the Mu l tiple Line/Call Appearance Keys (L1, L2, L3, and L4) located on the bottom-right of the phone, a nd the customizable programmable keys and softkeys located at the top o f the phone.
Model 55i IP Phone User Guide 53 Line Keys, Programmable Keys, and Softkeys Softkeys and Programmable Keys Y our 55i has 6 multi-functional top pr ogrammable keys a nd 6 multi -functional bottom softk.
54 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Key Function Description Busy Lamp Field (BLF) Indicates key is configured for Busy Lamp F ield (BLF) use. A user can dial out on a BLF configured key . (Maximum of 50 BLFs allowed on 536M and 560M Expansion Modules.
Model 55i IP Phone User Guide 55 Line Keys, Programmable Keys, and Softkeys Keys can also be set up to quickly to access features such as Ca ll Return (*69) or V oic email. Key Function Description Directory (T op Key 2 by Default) Indicates the key is configured to access t he Directory List.
56 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys State-Based Softkeys (Bottom Keys on ly) On the 55i bottom softkeys, you can configure a specific state to display when a softkey is being used. The followi ng table describe s the states available to configure for the softkeys.
Model 55i IP Phone User Guide 57 Line Keys, Programmable Keys, and Softkeys In the Aastra W eb UI, the ope rational states for each so ftkey display enabled.
58 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Key Display Behavior On the 55i IP Phone, you can configure up to 20 functions on the softkeys.
Model 55i IP Phone User Guide 59 Line Keys, Programmable Keys, and Softkeys L1 John Smith Sat Jan 1 12:18am - LAB Key 12 displays in softkey position 1 on the phone.
60 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Line Key Y ou can set a programmable key or softkey to act as a line / call appearance key on the 55i. The This key acts as a li ne that behaves the same as a hard line key (L1, L2, L3, and L4).
Model 55i IP Phone User Guide 61 Line Keys, Programmable Keys, and Softkeys This means tha t when all line/call appearance s are in use, 1 call is connected while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/ca ll appearances becomes availabl e.
62 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Setting a Line Key Y ou can set a key as an additional line on th e 55i. The ke y acts as a line that beha ves the same as a hard line key . For more information about the behavior of line keys, see "Multiple Line and Call Appearances" on page 52.
Model 55i IP Phone User Guide 63 Line Keys, Programmable Keys, and Softkeys Speeddial Key The normal function of the sp eeddial option allows you to dial a number quickly by pressing a key configured for speeddialing.
64 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Creating a Speed dial Key Using the Programmab le Keys and Softkeys Pressing and holding down a programmable ke y or softkey on the phone initiates a speeddial feature. 1. Press a programmable key or softkey for 3 seconds.
Model 55i IP Phone User Guide 65 Line Keys, Programmable Keys, and Softkeys 3. In the " Enter Number: " field, enter a number . for the speeddial key using the keypad keys. Y ou can enter up to 16 numbe rs in the "E nter Number:" field Press the key to move to the next field.
66 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Creating a Speed dial Key Using the Aastra Web UI Use the following procedure to set a key to function as a speeddial. The procedure shows the softkey screens as an exampl e. 1.
Model 55i IP Phone User Guide 67 Line Keys, Programmable Keys, and Softkeys "Do not Disturb" (DND) Key The IP phones have a feature you can enab le called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF .
68 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys 2. For softkeys, select from "Key 1" through " Key 20 ". or For programmable keys , select from " Key 1 " through " Key 6 ". 3. In the " Ty p e " field, se lect Do Not Disturb to apply to the key .
Model 55i IP Phone User Guide 69 Line Keys, Programmable Keys, and Softkeys Busy Lamp Field (BLF) Key Y ou can set a key to Busy Lamp Field (BLF). The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.
70 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Setting a BL F Key Use the following procedure to set a key to function as "BLF". The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML .
Model 55i IP Phone User Guide 71 Line Keys, Programmable Keys, and Softkeys BLF List Key (For use with the BroadSoft Broadwor ks Rel 13 or higher platform only). The BLFList feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature.
72 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Setting a BL F List Key The BLF List function can be configured on the 55i using the Aastra W eb UI only . If you set a key to use BLF/List, you must also enter a BLF List URI at Operation- >Softkeys and XML->Services .
Model 55i IP Phone User Guide 73 Line Keys, Programmable Keys, and Softkeys 3. In the " Ty p e " field, select " BLFList " (BroadSoft BroadW orks). 4. In the " Line " field, se lect a line number that is actively register ed to the appropri- ate SIP proxy you are using.
74 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Automatic Call Distribution ( ACD) Key (f or Sylantro Servers) The 55i and any attached Expansion Modul es support Automatic Call Distribution (ACD) for Sylantro servers.
Model 55i IP Phone User Guide 75 Line Keys, Programmable Keys, and Softkeys Configu ring an Au tomatic Call Dis tributi on (ACD ) Key Use the following procedure to configur e ACD on the 55i IP Phone. The procedure shows the softkey screens as an example.
76 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Using the ACD Feature on your IP Pho ne The ACD feature allows you to login to a p hone queue in order to receive distr ibuted calls on your IP phone.
Model 55i IP Phone User Guide 77 Line Keys, Programmable Keys, and Softkeys Using the ACD Key Use the following procedure to log into a phone queue from your IP phone. 1. Check with your Administrator to verify the queue linked to your ACD Key . 2. Press the ACD Key on your IP phone.
78 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys 5. Y ou are logged into the queue an d the following screen displays. 6. T o allow your phone to be avai lable in the queue, press the A vailable softkey . The following screen displays.
Model 55i IP Phone User Guide 79 Line Keys, Programmable Keys, and Softkeys Directed Call Pickup/Gro up Call Pickup Keys (for Sy lantro Servers) Aastra IP phones support the Directed Ca ll Pickup (DCP) and Group Call Pickup (GCP) features. The DCP/GC P feature allows you to intercep t - or pickup - a call o n a monitored extension.
80 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys 2. For softkeys, select from "Key 1" through " Key 20 ". or For programmable keys , select from " Key 1 " through " Key 6 ". 3. In the “ Ty p e ” fi eld, select Dir ected Call Pickup .
Model 55i IP Phone User Guide 81 Line Keys, Programmable Keys, and Softkeys 4. In the " Label " field, enter a label to appl y to this Group Call Pickup key . 5. In the “ Va l u e ” field, ent e r groupcallpickup . 6. In the " Line " field, select the line for which to apply the Group Call Pickup con- figuration.
82 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys XML Key The 55i IP phone has a feature you can enable called " XML " (Extensible Markup Language). XML is a markup language much like HTML. Y our System Administrator can create customized XML menu services and load them to your IP phone.
Model 55i IP Phone User Guide 83 Line Keys, Programmable Keys, and Softkeys The XML Applicati on Titl e is the label that displays beside the XML softkey on your phone. If you use the Services key to access the XML feat ures, the "XML Application T itle" is the labe l that displays on the Services Menu in the IP Phone UI.
84 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Setting an XML Key Use the following procedure to configur e an XML key on the 55i IP Phone. The procedure shows the softke y screen as an exampl e. 1. Click on Operation->Softkeys and XML .
Model 55i IP Phone User Guide 85 Line Keys, Programmable Keys, and Softkeys 8. In the " XML Application URI " field, enter the applicable URI (s). 9. In the " XML Application Title " field, ent er the title of the service. Thi s title appears on the phone’ s LCD after pressing the XML key .
86 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys From an XML Key 1. Press the XML key on the 55i phone. A " Custom Featur es " screen disp lays or the title you spe cified. 2. Use the and to scroll through the cus tomized features.
Model 55i IP Phone User Guide 87 Line Keys, Programmable Keys, and Softkeys Flash Key Y ou can set a key to generate a flash event when it is pressed on the 55i or 55i handset.
88 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Sprecode Key Y ou can set a key to automatically ac tivate specific se rvices of fered by the server by setting a key to " sprecode ".
Model 55i IP Phone User Guide 89 Line Keys, Programmable Keys, and Softkeys 5. In the " Va l u e " field, ente r the appropriate value for accessing spec ific services from the server .
90 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Park/Pickup Keys The IP phone has a park and pickup call feat ure that allows you to park a call and pickup a call when re quired.
Model 55i IP Phone User Guide 91 Line Keys, Programmable Keys, and Softkeys Park/Pickup Call Server Configuration Values * Leave "value" fields blank to di sable the park and pickup feature.
92 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Park/Pickup Key Configurat ion The programmable method of configuration creates park and pickup keys that you can configure on the 55i phone.
Model 55i IP Phone User Guide 93 Line Keys, Programmable Keys, and Softkeys Configuring Park/Pickup using Key Configuration Use the following procedure to configure the Park/Pickup call fe ature using the key configuration method. Use the following procedure to configure a Park/Pickup key on the 55i IP Phone.
94 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys 7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the " Connected " state to apply to this softkey . 8. Pick another key (from top or bottom keys ) to configure for Picking u p a call.
Model 55i IP Phone User Guide 95 Line Keys, Programmable Keys, and Softkeys Using the Par k Call /Picku p Park ed Cal l Featu re Use the following procedure on the IP phones to park a call and pi ck up a parked call. Park a Call 1. While on a live cal l, press the " Park " key .
96 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Last Call Return (lcr) Key (Sylantro Server s only) Using the Aastra W eb UI, you can configure the "Last call return " (lcr) function on a key . This feature is for Sylantro servers only .
Model 55i IP Phone User Guide 97 Line Keys, Programmable Keys, and Softkeys 3. In the " Ty p e " field, select Last Call Return . 4. In the " Line " field, select the line you want to apply to this key . V alid values are 1 through 9.
98 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Services Key By default, the 55i h a s a Services key c onfigured on key 1 of the top set of keys. However , you can use any key to configure a " Services " key . The Services key accesses enhanced featu r es and services provi ded by third parties.
Model 55i IP Phone User Guide 99 Line Keys, Programmable Keys, and Softkeys Setting Se rvices Key Use the following procedure to configure a Services key on th e 55i IP Phone. The procedure shows the pro grammable key screen as an example. 1. Click on Operation->Softkeys and XML .
100 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Directory Key By default, the 55i h a s a Di rectory key configured on key 2 of the top set of keys. However , using the Aastra W eb UI, you ca n assign the Directory key to any key on the top or bottom keys on th e phone.
Model 55i IP Phone User Guide 101 Line Keys, Programmable Keys, and Softkeys Setting Direc tory Key Use the following procedure to configure a Directory key on the 55 i IP Phone. The procedure shows the pro grammable key screen as an example. 1. Click on Operation->Softkeys and XML .
102 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Callers List Key By default, the 55i h a s a Callers List key configured on key 3 of the top set of keys. However , using the Aastra W eb UI, you can as sign the Callers List key to any key on the top or bottom keys on th e phone.
Model 55i IP Phone User Guide 103 Line Keys, Programmable Keys, and Softkeys Setting Ca llers List Key Use the following procedure to co nfigure a Callers List key on the 55i IP Phone. The procedure shows the pro grammable key screen as an example. 1.
104 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Intercom Key By default, the 55i h a s an Intercom key c onfigured on key 4 of the top set of keys. However , using the Aastra W eb UI, you can assign the Intercom key to any key on the top or bottom keys on th e phone.
Model 55i IP Phone User Guide 105 Line Keys, Programmable Keys, and Softkeys Setting an Int ercom Ke y Use the following procedure to co nfigure a Callers List key on the 55i IP Phone. The procedure shows the pro grammable key screen as an example. 1.
106 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys None Key Y ou can set a softkey or programmable ke y to force a blank entry on the IP phone display for a specific key . Y ou do this by setting the key to " none ".
Model 55i IP Phone User Guide 107 Line Keys, Programmable Keys, and Softkeys Empty Key (softkeys only) Y ou can set a softkey to for c e a blank entry on the IP phone display for a specific key . Y ou do this by setting the softkey to " empty ".
108 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Phone Lock Key Y ou can configure a key on the IP Phone to use as a lock/unlock key . Y ou assign the function of the key as “ Ph one Lock ”. Setting a Pho ne Lock Key Use the following procedure to configure a Phone Lock key on the 5 5i IP Phone.
Model 55i IP Phone User Guide 109 Line Keys, Programmable Keys, and Softkeys Using the Lock/Unlock Key on the IP Phone After configuring a key as a lock/unlock key , refer to th e following procedure to use the key on the IP ph one. Lock the Phon e 1.
110 Model 55i IP Phone User Guide Line Keys, Programmable Keys, and Softkeys Deleting a Key Use the following procedure to delete a key on the 55i IP Phone. The procedure shows the softkey screen as an exam ple. 1. Click on Operation->Softkeys and XML .
Model 55i IP Phone User Guide 111 Making Calls Making Calls This section describes ways to make calls on your 55i phone, using your handset, speakerphone or headset.
112 Model 55i IP Phone User Guide Making Calls Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Y our phone must be in either th e Speaker or Speaker/Headset audio mode. For more information about settin g the audio mode on your phone, see "Audio Mode" on page 33 .
Model 55i IP Phone User Guide 113 Making Calls Using a Headset The 55i accepts headsets th rough the modular RJ22 jack on the back of th e phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Advanced Volume Cont rols for the Headset Mic On the 55i, there are 3 options for th e headset microphone volume.
114 Model 55i IP Phone User Guide Making Calls To Make and Receive Calls Using a Hea dset 1. Ensure that you have selected a headse t audio mode by access ing the Op tions list (under option Prefer en ces->Set Au dio->Aud io Mode on the IP Phone).
Model 55i IP Phone User Guide 115 Making Calls Using Inte rcom On the 55i, you can use the Icom key to automatically con nect with a remote extension. By default, the Icom key is configured as Key 4 on the top set of keys. Using th e Icom Key 1. Press the Icom key .
116 Model 55i IP Phone User Guide Making Calls Y ou can set specific incoming Intercom ca ll features on the 55i I P phone using the Aastra W eb UI. The following ta ble describes these features.
Model 55i IP Phone User Guide 117 Making Calls Redial • Press to dial the most rece nt number you dialed from the phone. • If you are of f-hook and press the last number yo u called is called back. • If you are on-hook and pr ess , a Redial Directory list appears on- screen.
118 Model 55i IP Phone User Guide Making Calls Deleting from the Redia l List. Delete All Items 1. Press . 2. Press the Delete Key , the n press the Delete Key again at the prompt to erase all items. Mute Y ou can use the Mute key to mute th e handset, headset, or speakerphone.
Model 55i IP Phone User Guide 119 Receiving Calls Receiving Calls W h e n a c a l l is r i n g in g a t your extensi on, the inbound callers extension and name d is p la y t o th e s cr ee n . T he l i ne / ca l l appearance light flashes quickly for the incoming call.
120 Model 55i IP Phone User Guide Receiving Calls Sending an Incoming Cal l to Voicemail Y ou can send an incoming call directly to voicemail without answeri ng the call. T o do this, press without picking up the ha ndset. If you're already on the phone your incoming call should go directly to voi cemail.
Model 55i IP Phone User Guide 121 Handling Calls Handling Calls When you are connected to a call, you can us e the softkeys or hard keys on the phone to place a call on hold, tra nsfer a call, or conferenc e. Placing a Call on Hold Y ou can place an active call on hold by pressing the Hold key .
122 Model 55i IP Phone User Guide Handling Calls When on Hold T o let y our caller know that t hey are still on hold, music plays soft ly (if this has been set up for your system). The call/lin e appear ance light for the line you are on remains solid to indicate that you are still connected.
Model 55i IP Phone User Guide 123 Handling Calls Transferring Calls Blind Transfer A blind transfer is when you transfer a ca ll directly to anothe r extension without consulting with t he person receiving the call. T o do this, simply complete t he transfer immediately after you have entered the number .
124 Model 55i IP Phone User Guide Handling Calls To transfer a call to another extension 1. Connect to Party 1 (if not alread y connect ed). Party 1 is the party you want to transfer . 2. Press the Tr a n s f e r key . Y ou should hear a dial t one as a second line opens up.
Model 55i IP Phone User Guide 125 Handling Calls Local Conferencing The 55i phone supports up to 3 parties (incl uding yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 55i. Using Local Conferencing Use the following procedure to create a conf erence call using lo cal conferenci ng.
126 Model 55i IP Phone User Guide Handling Calls 4. Press the Conf Key . A new line opens. 5. Enter the phone number of Party 3. 6. W ait for Par t y 3 to answer . When Part y 3 answers, you can consult with them before adding them to the conference. 7.
Model 55i IP Phone User Guide 127 Handling Calls Centralized Conferencing (for Sylantr o and Broadsoft Servers) The 55i allows you to create multiple c onferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencin g.
128 Model 55i IP Phone User Guide Handling Calls Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) 1. When you begin a conference, you are the firs t party in the conference (Party 1). Pickup the handset or press the Speakerphone Key .
Model 55i IP Phone User Guide 129 Handling Calls Setting Up Multiple Conferences (for Sylantro Server only) 1. Start Con ference 1 using the proce dures in the previous section, "Setting Up a Conference and Adding Mult iple Parties (for Sylantro and Broadsoft Servers) " .
130 Model 55i IP Phone User Guide Handling Calls Ending Calls T o end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press or the line/call appearance button of the active call to end the call.
Model 55i IP Phone User Guide 131 Managing Calls Managing Calls The 55i has several features that make it easier to manage calls, and to keep track of your caller history , as well as your business and pe rsonal contacts.
132 Model 55i IP Phone User Guide Managing Calls 1. Press the Directory Key . The directory displays th e number of entries in your list. If the Directory list is empty , " Dir ectory Empty/Use Save to add " displays. The following is an example of the Dire ctory List Header screen with 97 entries in the List.
Model 55i IP Phone User Guide 133 Managing Calls Adding/Editing Entries in the Directory List You can store a maximum of 7 numbers associated with a unique name. You can apply pre-defined labels to th e entry which include, Office, Home, Cell, and Pager, or create your own la bels.
134 Model 55i IP Phone User Guide Managing Calls Adding Names, Numbers, Labels On Scr een 1: • Y ou can add names using the abc softkey . • Y ou can add numbers (up to 7 numbers per name) using the numbers on the phone’ s keypad. •U s e t h e Backspace softkey when required.
Model 55i IP Phone User Guide 135 Managing Calls • Y ou can use the Delete softkey to delete a number or to delete multiple num- bers in an entry (see "Deleting Single a nd Multiple Numbers in an Entry" on page 137. • Y ou can use the Change softkey to change a number o r a name.
136 Model 55i IP Phone User Guide Managing Calls Arranging Multiple Screens Y ou can use the Arrange softkey to move the number/la bel/line forward or backward between screens for the specified name. If there is a l abel assigned to t he entry , the following screen displa ys after pressing the Arrange softkey.
Model 55i IP Phone User Guide 137 Managing Calls Saving Entri es to the Directory List Y ou can save entries (names and numbers ) from other sources to your Directory using any of the f ollowing metho.
138 Model 55i IP Phone User Guide Managing Calls For multiple numbers assigne d to a name, pressing the Delete softkey displays the following screen. • Y ou can press Entries to delete the directory entr y (name, all num bers, labels, and lines associated with the name) from the Directory List.
Model 55i IP Phone User Guide 139 Managing Calls Downl oading th e Directo ry List to Your P C Y ou can download the Directory List to y our PC via the Aastra W eb UI. The phone stores the dir ectorylist.csv file to y our PC in comma- separated value (CSV) format.
140 Model 55i IP Phone User Guide Managing Calls Accessing the Directory List Use the following procedures to ac cess the Directory List. 1. Press the Services key on the phone to display the Services menu, and select " Dire ctory List ". or Press the Directory softkey (default key is key 2 on the T op Keys).
Model 55i IP Phone User Guide 141 Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 55i telephone stores information on up to 200 incoming calls in th e Callers list. Y our telephone logs the number and name (if available) of the caller , when they last called, and t he number of times they tried to reach you.
142 Model 55i IP Phone User Guide Managing Calls Accessing the Callers List Use the following procedure to access the Ca lle rs List. Use the fo l lowing illustration as a reference . 1. Press the Callers List key . or Press the Services key if your System Administra tor has configured the Services key to access the Calle rs List.
Model 55i IP Phone User Guide 143 Managing Calls Editing E ntries in the Call ers List Important: The Caller List does not sa ve changes. Editing in the Callers List is generally used if you plan to call th e number and n e ed to add a prefix.
144 Model 55i IP Phone User Guide Managing Calls Deleting Entries f rom the Callers Li st Y ou can delete individual items from the Ca llers List, or you can delete all items in the Callers List.. Use the following procedure to delete an individual item from the Callers List.
Model 55i IP Phone User Guide 145 Managing Calls Downloa ding th e Caller s List to Your PC Y ou can download the Callers List to your PC for viewing using th e Aastra W eb UI. When you download the Callers List, the phone stores the callerlist.c sv file to your computer in comma-separated value (CSV) format.
146 Model 55i IP Phone User Guide Managing Calls Call Forwarding The call forwarding feature on the IP phone a llows incoming calls to b e forwarded to another destination. The phone sends the SI P message to the SIP proxy , which then forwards the call to the assi gned destination.
Model 55i IP Phone User Guide 147 Managing Calls Setting Call F orwar ding Use the following procedure to set global call forwarding. For Global Call Forward Settings 1. Press on the phone to enter the Options List. 2. Select Call Forward and press Select .
148 Model 55i IP Phone User Guide Managing Calls 1. Click on Basic Settings->Call Forward . For Global Call Forwar d Settings : 2. In the " Mode " field, select the mode you want to set on your phone. 3. In the " Number " field, enter the call forwar d number for which you want your calls to be call forwarde d.
Model 55i IP Phone User Guide 149 Managing Calls 5. Click to save the Call Forward settings. The changes are dynamic and are immediately applied to the phone. The following example shows the idle scre en on the IP Phone with Call Forwarding set to " No Answer " mode.
150 Model 55i IP Phone User Guide Managing Calls Missed Calls Indicator The IP phone h as a "missed ca lls" indicator that incremen ts the number of missed calls to the phone.
Model 55i IP Phone User Guide 151 Managing Calls Voicemail The V oicemail feature on the 55i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server . For each ass i gned V oicemail number , there can be a minimum of 0 or a maximum of 1 V oicemail access phone number .
152 Model 55i IP Phone User Guide Additional Features Additional Features This section describes additional featur es you can use on the 55i phone. Star Codes All of the main call handling and extension management features for your system can be set up as speed dials on softke ys on your phone.
Model 55i IP Phone User Guide 153 Additional Features 1. Click on Basic Settings->Pr e ferences . 2. Go to the " Genera l " section . 3. Enable the " Suppr ess DTMF Playback " field by checking the check box. (Dis- able this field by unchecking th e box).
154 Model 55i IP Phone User Guide Additional Features Display DTMF Digits A feature on the 55i phone allows users to enable or disable DT MF (dual-tone multi- frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey or programmable key .
Model 55i IP Phone User Guide 155 Additional Features Enable/Disable Call Waiting The call waiting fe ature notifie s the user on an active call, of a new incoming call . Y ou can disable the call wa iting feature, so that the new incoming ca ll is automatically rejected by th e phone with a busy message.
156 Model 55i IP Phone User Guide Additional Features Enabli ng/Disabling Call Waiting Use the following procedure to enable or disable Call W a iting on the IP phone. 1. Click on Basic Settings->Pr e ferences->General. 2. Call W a iting is enabled by defaul t.
Model 55i IP Phone User Guide 157 Additional Features Play Call Waiting Tone Y ou can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. Y ou can configure this featur e using the Aastra W eb UI.
158 Model 55i IP Phone User Guide Additional Features Stuttered Dial Tone Y ou can enable or disable the playin g of a st uttered dial tone when there is a message waiting on the IP phone.
Model 55i IP Phone User Guide 159 Additional Features XML Beep Support Using the Aastra W eb UI, you can enable or disable a beep to be audible when th e phone receives an XML a pplication using the " XML Beep Support " field at the path Basic Setting s->Pr efer ences->General .
160 Model 55i IP Phone User Guide Additional Features Status Scroll Delay Using the Aastra W e b UI, you can specify a sc roll delay option that allo ws you to set the time delay , in seconds, between the sc rolling of each status message on the phone.
Model 55i IP Phone User Guide 161 Additional Features Incoming Call Interrupts Dialing If you are dialing a call on your phone and another call comes in while you are dialing, you can allow the incoming call to interrupt dialing by enabling a parameter called " Incoming Call Inte rrupts Dialing ".
162 Model 55i IP Phone User Guide Additional Features Configuring "Incoming Call Inter rupts Dialing" Use the following procedures to configure " Incoming Call Interrupts Dialing " on the IP Phone. 1. Click on Basic Settings->Pr e ferences->General .
Model 55i IP Phone User Guide 163 Additional Features Goodbye Key Cancels Incoming Ca lls The 55i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call.
164 Model 55i IP Phone User Guide Additional Features Using the Goodbye Key to Cancel Inc oming Calls Feature IP Phone UI IF THEN " Goodbye Key Cancels Inco ming Call " is enabled AND a second call comes in while you are on an active call, press the Goodbye key to reject the second incoming call.
Model 55i IP Phone User Guide 165 Additional Features UPnP Mapping Lines (for remote phones) Universal Plug and Play (UPnP) is a standard that uses In ternet protocols to enable devices to be plugged into a network and automatically know about each other .
166 Model 55i IP Phone User Guide Additional Features 2. The " UPnP Mapping Lines " field is set to 0 by default. I f required, change the setting to a specific line by selecting a line from the list.
Model 55i IP Phone User Guide 167 Additional Features Message Waiting Indi cator Y ou can configure the Message W aiting Indica tor (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on line 3 only , the LED illuminates if a voice mail is pending on line 3.
168 Model 55i IP Phone User Guide Additional Features Incoming Intercom Call Features Inco ming In terco m By default, the IP phone allows incomin g intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatica lly plays a warning tone when it receives an incoming inte rcom call.
Model 55i IP Phone User Guide 169 Additional Features Auto-Answer/Play Warning Tone The auto-answer feature on the IP p hone allows you to en able or disable automatic answering for an Intercom call. If “Auto-Answer” is enabled, the phone automatica lly answers an incoming intercom call.
170 Model 55i IP Phone User Guide Additional Features 3. The " Micr ophone M ute " field is enabled by default. The microphone is muted on the IP phone for Intercom calls made by th e originating caller . T o disable this field, uncheck the box.
Model 55i IP Phone User Guide 171 Available Features Enabled by Administrators Available Features Enabled by Administrators There are features on your IP Phone that yo u can use ONL Y if an Administrator has enabled them on yo ur phone. Those features are described in this se ction.
172 Model 55i IP Phone User Guide Available Features Enabled by Administrators Customizable Callers List Key and Services Key The 55i IP Phone currently has a Callers Li st key and a Services key . Y our System Administrator can spe cify an XML URI that creates a custom Callers List and Services application for your phone.
Model 55i IP Phone User Guide 173 Available Features Enabled by Administrators Reference For more information about usi ng Centralized Conferencing, see "Centralized Conferencing (for Sylantro and Broadsoft Servers)" on page 127 .
174 Model 55i IP Phone User Guide Model 536M and 560M Expansion Modules Model 536M and 560M Expansion Modules The 55i IP Phone of fers opt ional 536M and 560M Expansion Modules that attach to the right side of the phone to provide additional softkeys.
Model 55i IP Phone User Guide 175 Model 536M and 560M Expansion Modules Using the Expansio n Modules 536M Expansion Module After configuring the softkeys on the 536M Expansion Module, you can record the name of the softkey on the paper labels provided with the Expa nsion Module.
176 Model 55i IP Phone User Guide Model 536M and 560M Expansion Modules 560M Expansion Module The 560M Expansion Module screen displa ys softkeys in column format. The function keys on the bottom left of the Module allow you to display 3 full screens of softkeys.
Model 55i IP Phone User Guide 177 Model 536M and 560M Expansion Modules T o use the 560M, press the function key for the page you want to display to the LCD (page 1, page2, or page 3), a nd press the applicable softkey . References For more information about configuring so ftkeys, see Softkeys and Programmable Keys on page 53.
178 Model 55i IP Phone User Guide Troubleshooting Solutions Troubleshooting Solutions Why is my display bl ank? Ensure that power is being p rovided to your phone.
Model 55i IP Phone User Guide 179 Troubleshooting Solutions What are services, and how do I use them? Services on the IP phone include: • XML Applications •C a l l e r s L i s t •D i r e c t o r.
180 Model 55i IP Phone User Guide Troubleshooting Solutions 1. Click on Operation-> User Passwor d . 2. In the " Current Password " field, enter the current user password . 3. In the " New Password " field, enter the new user password.
Model 55i IP Phone User Guide 181 Troubleshooting Solutions How do I r e start the I P phone? 1. Press the button on the phone to enter the Option List. 2. Use the key to scroll down the list of options to Phone S tatus and press the key to select. 3.
182 Model 55i IP Phone User Guide Troubleshooting Solutions How do I l ock my phone? Y ou can lock your phone to prevent the phone from being used or configured. Y ou can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI.
Model 55i IP Phone User Guide 183 Troubleshooting Solutions Lock the Phone 2. In the " Lock the Phone? " field, clic k . The phone locks dynamically and di splays the foll owing message: " Phone is lock ed ". Unlock the Phone 3. Click on Operation->Phone Lock .
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Model 55i IP Phone User Guide 185 Limited Warranty Limited Warranty Aastra T elecom warr ants thi s product again st defect s and malfu nctions duri ng a one ( 1) year period fro m the date of origina l purcha se.
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Model 55i IP Phone User Guide A-1 Appendix A - Time Zone Codes Appendix A - Time Zone Codes The following table identifies the time zone name and time zone c ode to use on the IP phone.
A-2 Model 55i IP Phone User Guide Appendix A - Time Zone Codes CA-Newfoundland CA-Atlantic CA-Eas tern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Y ukon CH-Zurich CK-Rarotonga CL-Santiago CL.
Model 55i IP Phone User Guide A-3 Appendix A - Time Zone Codes JM-Jamaica JP-T okyo EST JST KY -Cayman EST LC-S t Lucia LI-V aduz LT- V i l n i u s LU-Luxembourg L V -Riga AST CET EET CET EET MC-Monac.
A-4 Model 55i IP Phone User Guide Appendix A - Time Zone Codes RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Y ekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Y akutsk RU-Vladivo.
Model 55i IP Phone User Guide Index-1 Index Index Numerics 536M 174 55i additional features of 152 features of 2 making calls 111 requirements of 3 55i line settings 52 560M 174 A Aastra Web UI Basic .
Index Index Index-2 Model 55i IP Phone User Guide G GCP (Group Call Pickup) 54 getting started 4 Goodbye key cancels incoming call 163 configuring 163 using 164 H handling calls 121 headset mic 113 he.
Model 55i IP Phone User Guide Index-3 Index Index configuring a static configuration 91 password, resetting user’s 46 phone lock 48 phone lock key 55 pickup key 54 pickup static c onfiguration 90 pl.
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If you’ve read this o w ner ’ s manual a nd consulted the T r oubleshooting section and still have probl ems, please visit our website at www .aastra.
An important point after buying a device Aastra 55i IP Phone (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Aastra 55i IP Phone yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Aastra 55i IP Phone - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Aastra 55i IP Phone you will learn all the available features of the product, as well as information on its operation. The information that you get Aastra 55i IP Phone will certainly help you make a decision on the purchase.
If you already are a holder of Aastra 55i IP Phone, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Aastra 55i IP Phone.
However, one of the most important roles played by the user manual is to help in solving problems with Aastra 55i IP Phone. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Aastra 55i IP Phone along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
