Instruction/ maintenance manual of the product 8662 Inter-Tel
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Model 8662 User Guide Inter -T el 7000.
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1 Q UICK R EFERENCE G UIDE FOR F REQUENTLY U SED F EATURES This guide provides basic in structions fo r frequently used system features. Refer to the user guide for more inform ation on these and other features. P LACING AN E MERGENCY C ALL Dial ( / Eur .
2 R EDIALING A N UMBER T o redial the last number called: Press or . P LACING A C ALL ON H OLD While on the call, press or the HOLD menu button T o return to the call, press or the flashing button. T RANSFERRI NG A C ALL 1. While on the call, press or the XFR menu button.
3 U SING R EACH M E 1. Press the REACH ME menu button or . 2. Press the BROWSE menu button, and th en NEXT/PREVIOUS menu button or to scroll through the optio ns.
4 L EAVING T EXT M ESSAGES 1. Do one of the following: • Press , and then press the LEA VE MESSAGE menu button. • Press . 2. Dial the extension number . C ANCELING A S ENT T EXT M ESSAGE 1. Do one of the following: • Press , and then press the CANCEL MESSAGE menu button.
5 A CCESSING Y OUR M AIL BOX Contact your system admin istrator for the voice mail number and password. T o access your mailbox: Dial the system voice mail number , and then enter your password when prompted. If you are not prompted for your password, press , and then enter your p assword.
6 F EATURE C OD ES Press before entering the feature code. FEA TURE NAME CODE FEA TURE NAME CODE Agent Help Request 84 Last Call Return 69 Agent Help Reject 62 LCD Contrast Level 39 Annoyance Call T r.
N OTICE This user guide is released by Inter-T el, In c. and provides information necessary to use the Model 8662 endpoint . The guide contents , which reflect current Inter-T el st andards, are subject to revision or change withou t notice.
R EGULATORY I NFORMATION Product Disposal Instructions This symbol indicates that the product is classified as electri cal or electronic equipment and should not be disposed of with ot her commercial or house- hold waste at the end of i ts working li fe.
iii © Inter-T el (Delaware), Inc. October 2006 printed in U.S. CONTENTS P AG E T able of Contents GETTING ST ARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come. . . . . . . . . . . .
iv CONTENTS P AG E Features Used While on a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
v CONTENTS P AG E V OICE MAIL FEAT URES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 About V oice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 Inter-T el ® Model 8662 Endpoint User Guide GETTING ST ARTED Getting Star ted W ELCOME The instructions in this user guide are for using the Model 8662 Sessio n Initiation P rotocol (SIP) end - point * on the Inter-T el ® 7000 Network Comm unica- tions Solution.
2 In ter-T el ® Model 8662 Endp oint User Guide GETTING STARTED I NTER -T EL P ERSONAL C OMMUNICATOR Inter-T el Personal Communicator is an integrated software componen t of the Inter-T el 7000 Netwo.
3 Inter-T el ® Model 8662 Endpoint User Guide GETTING ST ARTED A BOUT Y OUR E ND POINT The model 8662 endpoint features in clude: • Liquid crystal display (LCD): Displays user and system information and a fea- ture menu. • Message Indicator lamp: Indicates message activity .
4 In ter-T el ® Model 8662 Endp oint User Guide GETTING STARTED Feature Buttons Feature buttons provi de quick ac cess to commonly u sed endpoint features.
5 Inter-T el ® Model 8662 Endpoint User Guide GETTING ST ARTED LCD and Menu Buttons The Model 8662 has a six-line LCD. W hen the endpoint is idle, the top two lin es show user and system information,.
6 In ter-T el ® Model 8662 Endp oint User Guide GETTING STARTED What Y ou See and Hear The model 86 62 has many audio and v isual signals to indicate feature activity . T he following are a few helpful tips: • Feature lamps may be unlit ( ), lit ( ), or flashing ( ) to indicate call or feature activity .
7 Inter-T el ® Model 8662 Endpoint User Guide GETTING ST ARTED Power Requirement s The endpoint requires either an individual power supply unit or a centralized power source. The following i ndividual power supp ly units are compatibl e with the end- point: • Inter-T el power supply unit (48-volt DC outpu t)—part number 806.
8 In ter-T el ® Model 8662 Endp oint User Guide GETTING STARTED E ND POINT S ETUP Y our endpoint should be ready t o use. If eith er of the fol lowing messages is displayed, contact your system admin.
9 Inter-T el ® Model 8662 Endpoint User Guide GETTING ST ARTED Adjusting V olume Settings Volume settings for the follo wing features may be adjusted individually as needed: • Handset • Headset • External speaker • Background music • Ringer Y ou must b e using the feature to ch ange the volume setting.
10 In ter-T el ® Model 8662 Endp oint User Guide GETTING STARTED Listening to Background Music If your system is equipp ed with a music source, you can listen to background music through the external speaker . T o enable/disable backgr ound music: Press (B ackground Music o n/off toggle).
11 Inter-T el ® Model 8662 Endpoint User Guide GETTING ST ARTED V OICE M AIL S ETUP See V oice Mail Featur es on page 47 for more information on using system voice mail features.
12 In ter-T el ® Model 8662 Endp oint User Guide GETTING STARTED Recording Y our Personal Greeting(s) Y our personal greeting * informs callers why they have reached your voice mailbox, so you may include some or all of the followin g information: • Whether or not you are in the of fi ce and where you can be reached.
13 Inter-T el ® Model 8662 Endpoint User Guide BASIC FEATURES Basic Features Basic features include answering and placing calls, feat ures used while on a call, and using messages. Depending on sy stem configurat ion, the feat ures described in thi s user guide may or may not be enabled.
14 Inte r-T el ® Model 8662 Endpoint User Guide BASIC FEATURES A NSWERING C ALLS Y our endpoint may be preset to automatica lly answer intercom (internal) calls using the Auto Answer feature (see below). After disabling Auto Answer , you can answer calls using your handset or headset.
15 Inter-T el ® Model 8662 Endpoint User Guide BASIC FEATURES Answering W aiting Calls If you receive a call while on another call, you hear a call waitin g tone th rough your handset or headset, and the Caller ID inform ation (if available) displays.
16 Inte r-T el ® Model 8662 Endpoint User Guide BASIC FEATURES P LACING C ALLS The following instructions are for u sing basi c features associated with placing emer- gency , intercom, and o utside calls. Y o u can also use the Station and System speed dial features when pl acing a call (see page 19 ).
17 Inter-T el ® Model 8662 Endpoint User Guide BASIC FEATURES Placing an Off-Hook V oice Announce An Off-Hook V oice Announce (OHV A) connects you to a subscriber ’ s speakerphone while the subscriber is on another call. This allows the subscriber to speak and listen to you while on the active call.
18 Inte r-T el ® Model 8662 Endpoint User Guide BASIC FEATURES Placing Out side Calls Outside calls are calls placed to pa rties outside of the or ganization. T o place an outside call: 1. W ith or without the handset lifted, do one of the following : • Press .
19 Inter-T el ® Model 8662 Endpoint User Guide BASIC FEATURES Using S peed Dial There are two types of sp eed dial that you can use to dial numbers: • S tation speed dial: A subset of contacts (up to 20) from your Personal contact list which have access codes ( to ) assigned to t hem for speed dial- ing.
20 Inte r-T el ® Model 8662 Endpoint User Guide BASIC FEATURES F EATURES U SED W HILE ON A C ALL The following features ar e primarily used for act ive or incoming calls. Placing Calls On Hold When you place a call on hold, the held party hears musi c on hold or silence, depend- ing on your system configuration.
21 Inter-T el ® Model 8662 Endpoint User Guide BASIC FEATURES Using the Mute Feature The Mute feature disables your micropho ne to prevent parties from hearing you. T o enable or disable the Mute feature: While on the call, press or t he MUTE / UNMUTE menu button.
22 Inte r-T el ® Model 8662 Endpoint User Guide BASIC FEATURES Transferring Calls There are three ways to transfer calls: • T ransfer to Ring: T ransfers the call to an ex tension or outside numb er . • T ransfer to Hold: T ransfers the call to another subscriber and places the call on hold.
23 Inter-T el ® Model 8662 Endpoint User Guide BASIC FEATURES Using Send to Destination Send to Destination all ows you to send incomin g calls to another ext ension or outside number . T o use Send T o Destination: 1. While a call is ringing, press the SEND TO DEST menu button or .
24 Inte r-T el ® Model 8662 Endpoint User Guide BASIC FEATURES Placing Conference Calls Y ou can pla ce a conference cal l with subscribers and outside p arties. The number of parties who can be added to the conference depends on system configuration.
25 Inter-T el ® Model 8662 Endpoint User Guide BASIC FEATURES U SING M ESSAGES When you receive new text or voice mail messages, the Message Indica- tor lamp flashes, and the LCD shows the number of new messages. Instant messages do not display on the endpoint and are not indicated by the Message Indicator lamp or LCD.
26 Inte r-T el ® Model 8662 Endpoint User Guide BASIC FEATURES Leaving and Listening to V oice Mail Messages Use voice mail to record a message and send it to a subscriber ’ s mailbox. T o leave a voice mail message: 1. Do one of the following: • Press , and then press the LEA VE VMAIL menu button.
27 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES Advanced Features The Inter -T el 7000 Network Communications Solution advanced features provide you with the l atest comm unication technologies.
28 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES T o change your status: 1. Press or the ST A TUS menu button. 2. Do one of the following: • Enter the status identifier from the table on page 27 . • Press the BROWSE menu button, and then press the NEXT / PREVIOUS menu button or to scroll through the options.
29 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES Using Reach Me Use Reach Me to route calls to th e fo llowing (default) de stinations: * • At my desk: Calls are sent t o your current location based on y our status set ting. • V oice mail: Calls are sent to voice mail.
30 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES A DVANCED S UBSCRIBER F EATURES Advanced subscriber features allow you to: • Lock your endpoint (see below). • Bypass routing rules to cont act other subscribers (see page 30 ). • Redirect active or incoming calls using Hot Rul es (see page 31 ).
31 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES Using Direct End point Access Direct Endpoint Access al lows you to call a subscriber’ s extensi on and bypass all routing rules enabled by the subscriber . * This ensures the extension endpoint is dialed.
32 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES Using Personal Assist ant Personal Assistant allows you to place a call by saying the name, extension, or outs ide number of the person you are calling. * T o use Personal Assistant: 1.
33 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES Recording a V oice Memo Y ou can use Record-A-Memo to record a voice memo and save it to your mailbox or another subscriber ’ s mailb ox as a voice mail message. T o r ecord a voice memo: 1.
34 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES Using Group Listen Group Listen allows you and others to listen to a caller over the speaker while yo u use the handset or h eadset to contin ue speaking. This al lows other p eople in the ro om to listen to the caller while the caller can hear you only .
35 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES Using the Outbound Communication Menu The Outbound Commun ication menu displays when using system features such as t he Call Log and contact lists.
36 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES Using Y our Call Log Y our Call Log is a record of r ecent missed, incoming, and outgoing calls ( up to the last 50 calls for each type). For each call, you can see who the call was from/to and when the call occurred.
37 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES Using Cont act List s There are four types of contact lists: * • Personal: A directory of your person al cont acts. Station speed dial numbers (see page 19 ) can be assigned from the Personal contact list.
38 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES Searching for a Cont act Y ou can search for a contact na me by entering eit her all or part o f the name using the dialpad buttons. See the following tabl e for dialpad button character description s.
39 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES Using Inter-T el Personal Communicator for V oice Inter- T el Personal Communicator for V oice is a “voice portal” that allows you to call into the system from any endpoint or phone and access Inter-T el Personal Communi- cator features.
40 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES The voice recognition system understands a va riety of word combinations when acti- vating menu commands (see the following tabl e). The following examples are wo rd combinations f rom the pr evious table used in vo ice commands.
41 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES T o activate a featur e fr om the voice portal using voice commands: 1. If necessary , contact your system administrator for th e voice portal number and your PIN. Dial the voice portal number, enter your PIN, and then press .
42 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES I NTER -T EL P ERSONAL C OMMUNICATOR FOR V OICE F LOWCHAR T The following flowchart pro vides step sequences for activating voice portal features when using the dialpad buttons. Press in any menu to go back one menu level.
43 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES H UNT G ROUP S Y our system may be programmed for hunt groups. A hunt group is a group of sub- scribers who share a common extension in addition to having individual extensions.
44 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES Requesting Agent Help Using Agent Help, you can request help from a designated A gent Help extension (usually a supervisor) during a call. * When activated, the “helper” can hear you and the other party , but the other party cannot hear the helper .
45 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES Using Bridged Line Appearance Bridged Line Appearance (BLA) allows a subscriber ’ s endpoint(s) to be monitored by one or more other subscribers, or BL A group members (secondary extensions).
46 Inter-T el ® Model 8662 Endpoint User Guide ADVANCED FEATURES.
47 Inter-T el ® Model 8662 Endpoint User Guide V OICE MAIL FEATURES Voice Mail Features A BOUT V OICE M AIL V oice mail is an electro nic mailbox that usually corr esponds to your extensi on num- ber . However, you can have a mailbox that does not correspond to an extension (for agents or other personnel who do not have a permanent office).
48 Inter-T el ® Model 8662 Endpoint User Guide VOICE MAIL FEATURES M AILBOX F EATURES Some of the following features may not be enabled for your system.
49 Inter-T el ® Model 8662 Endpoint User Guide V OICE MAIL FEATURES Changing Y our V oice Mail Password Y ou can change y our voice mail password. Y our voice mail password is also your per- sonal id.
50 Inter-T el ® Model 8662 Endpoint User Guide VOICE MAIL FEATURES Changing Y our Message Envelope When you receive a voice mail (or an e-ma il or fax message if applicable), an “enve- lope” is played.
51 Inter-T el ® Model 8662 Endpoint User Guide V OICE MAIL FEATURES Using S pecial Delivery Options Y ou can add special delivery options to voi ce mail me ssages sent to other subscribers. The following options are availa ble after recording the mess age: • Private: This prevents the recipient from forwarding it to other subscrib ers.
52 Inter-T el ® Model 8662 Endpoint User Guide VOICE MAIL FEATURES Screening Calls Y ou can screen outside calls that are transf erred to yo u from the system Auto Atten- dant. Calls can be transferred using the follow ing methods: • Unannounced Calls: Calls are sent directly to your extension.
53 Inter-T el ® Model 8662 Endpoint User Guide V OICE MAIL FEATURES T o s et up Remote Messaging for voice mail mess ages: 1. Access your mailbox as d escribed on page 48 . 2. Press or say “Personal” to select the Personal Options Menu. 3. Press or say “Remote” to select Remote Messaging.
54 Inter-T el ® Model 8662 Endpoint User Guide VOICE MAIL FEATURES V OICE M AIL F LOWCHART ( WITHOUT E-M AIL R EADER ) Record “Greeting” “Primary” Greeting “Alternate” G reeting “System.
55 Inter-T el ® Model 8662 Endpoint User Guide V OICE MAIL FEATURES E-M AIL R EADER Using E-Mail Reader , you can access voice ma il, e-mail, and fax messages from your mailbox. * E-Mail Reader uses T ext-to-Speech ( TTS) to convert the tex t in an e-mail message to an audio file.
56 Inter-T el ® Model 8662 Endpoint User Guide VOICE MAIL FEATURES T o enter your e-mail password: 1. Access your mailbox as described on page 48 . The system announ ces that it was unable to retrieve your e-mail and fax messages, and give s you the following options: • Press or say “Continue” to access voice mail only .
57 Inter-T el ® Model 8662 Endpoint User Guide V OICE MAIL FEATURES Using Main Menu E-Mail Reader Count After you set up your E-Mail Reader account, the system announ ces the number of voice mail, e-mail, and fax messages you have each time you access your mailbox before you can listen to your messages.
58 Inter-T el ® Model 8662 Endpoint User Guide VOICE MAIL FEATURES V OICE M AIL F LOWCHART ( WITH E-M AIL R EADER ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System”.
59 Inter-T el ® Model 8662 Endpoint User Guide TROUBLESHOOTING TOOLS Troubleshooting Tools This section includes information to help solve problems that you may be experienc- ing with your endpoi nt. Refer to this section before contacting your provider or sys- tem administrator .
60 Inter-T el ® Model 8662 Endpoint User Guide TROUBLESHOOTING TOOLS T ROUBLESHOOTING T IPS The table below includes troublesh ooting tips for endpoint and system features. The table on page 63 includes tips for voice mail features. Refer to the tables before con- tacting your system administrator or local Inter-T el provider .
61 Inter-T el ® Model 8662 Endpoint User Guide TROUBLESHOOTING TOOLS I am unable to see my Inter-T el Personal Communicator toolbar(s) in Microsoft ® Outlook ® . Right-click in the toolbars area of Outlook. If the toolbars are available in the list, select the appropriate toolbar(s) you w ant to display .
62 Inter-T el ® Model 8662 Endpoint User Guide TROUBLESHOOTING TOOLS I get the following error message: The system licensi ng is not configured properly . Contact your system administrator for assistance. I get the following message: Remote Survivability mode is enabled.
63 Inter-T el ® Model 8662 Endpoint User Guide TROUBLESHOOTING TOOLS TROUBLESHOOTING TIPS – VOICE MAIL FEA TURES PROBLEM SOLUTIO N I cannot use one or more of the voice mail features described in this guide. Y our system may not support the feature , or your system administrator may not have enabled the feature.
64 Inter-T el ® Model 8662 Endpoint User Guide TROUBLESHOOTING TOOLS D EFAULT A CCESS C ODES The following are default system access codes. Out side Line Access Codes S peed Dial and Attendant Access.
65 Inter-T el ® Model 8662 Endpoint User Guide TROUBLESHOOTING TOOLS F EATURE C ODES The following are default system feature codes and may be changed by your system administrator . If you are notif ied that a feature code has b een changed, record the new code in the “New Code” colu mn for referen ce.
66 Inter-T el ® Model 8662 Endpoint User Guide TROUBLESHOOTING TOOLS Contacts – Personal 303 Contacts – Search 301 Contacts – Select T ype 300 Direct Account Access 97 Direct Endpoint Access 96.
67 Inter-T el ® Model 8662 Endpoint User Guide TROUBLESHOOTING TOOLS Personal Assistant 64 Queue (Callback) Request 44 Reach Me – At My Desk 561 Reach Me – Browse 560 Reach Me – Follow Rules 56.
68 Inter-T el ® Model 8662 Endpoint User Guide TROUBLESHOOTING TOOLS.
69 Inter-T el ® Model 8662 Endpoint User Guide Index A Access codes 64 Accessing your mailbox 48 Activation code 8 Adding a party to conference c alls 24 Administrators, types 59 Alternate greeting, .
70 Inter-T el ® Model 8662 En dpoint User Guide Camp-on, using 16 Canceling a fe ature 13 Changing your personal greeting 12 Codes access 64 billing, using 18 default system access 64 feature 65 Outg.
71 Inter-T el ® Model 8662 Endpoint User Guide Features available while in Remo te Survivability 62 canceling 13 endpoint 3 time-out 6 Firmware, updating 7 Flowchart Inter-Tel Personal Communicator f.
72 Inter-T el ® Model 8662 En dpoint User Guide O Off-hook 6 Off-Hook Voice Announce, placing 17 On-hook 6 Outbound Caller ID blocking 21 Outgoing Call Access Co de 16 Outside calls, placing 18 P Pag.
73 Inter-T el ® Model 8662 Endpoint User Guide V Viewing angle, adjusting 8 Voice mail Call Screening Transfer Method, changing 52 deleted mess ages, recoveri ng 51 directory name, changin g 49 E-Mai.
74 Inter-T el ® Model 8662 En dpoint User Guide.
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Part No. 590. 8004 Issue 1, Octobe r 2006 A6:1/9115A.
An important point after buying a device Inter-Tel 8662 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Inter-Tel 8662 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Inter-Tel 8662 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Inter-Tel 8662 you will learn all the available features of the product, as well as information on its operation. The information that you get Inter-Tel 8662 will certainly help you make a decision on the purchase.
If you already are a holder of Inter-Tel 8662, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Inter-Tel 8662.
However, one of the most important roles played by the user manual is to help in solving problems with Inter-Tel 8662. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Inter-Tel 8662 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
