Instruction/ maintenance manual of the product MP2016 Intel
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MicroJack EYES Pro Digital Video Surv eillance S ystem User’s Manual 300AAA9K/400/0404.
MicroJack User’s Manu al EYES Pr o/MP 20 16/MP 300 0/MP5 000 FCC NOTICE This device h as been t ested and found to comply with the limits for a Class A digital devic e, pursuant to Part 15 of the FCC Ru les.
MicroJack User’s Manu al EYES Pr o/MP 20 16/MP 300 0/MP5 000 i Table of Content s CHAPTER 1 I NTRODUCTION ....................................................... 1 1.1 Manual Conventions ........................................................... 1 1.
MicroJack User’s Manu al EYES Pr o/MP 20 16/MP 300 0/MP5 000 iii E-Map .................................................................. 8 4 Load / Close Network Ser ver .................................. 8 5 System Configuration ..................
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 1 Chapter 1 Introduction W elcome to the realm of MicroJ ack. Mi croJack EY ES P ro /M P201 6/ MP2016 /MP3000/MP5 000 , compo sed of one 32 -bit PCI video captur e card, work s as a digital video sur veillance syste m.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 3 • 1 / 2 / 4 MicroJack V ideo Card(s) f or EYES Pro • 1/2 Mi croJa ck Vide o Car d(s) a nd 1/3 daught er card(s) for MP201 6/MP300 0.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 5 Modem Alarm c all out f eature Inte rnal : • Creativ e Lab DI 5630 ( Chipset: Br oadx ent) • Creativ e Lab DI5630-5 ( Chip set: Broadxent) For the cu rrent update i nform ation, please ch eck ou r we bsite.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 7 MP3016 Vi deo car d MP2016 V ideo card Fig. 1 Fig. 2 1. Remove the comp uter cover . 2. Remo ve th e I/O brac ket s fo r the f ou r PCI exp ans ion s lo ts. Sav e th e screws. 3. Align AV erMedia video c ard connecto r with the available PCI slots.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 9 Cameras n eed to be install ed accord ing t o th e numeri cal o rder di spla yed on the diagra ms abov e.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 11 CONTAC T RATING S Contact Arrang e me nt 1 Form C (SPDT) max. Switch P ower max. Switch voltage max.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 13 Chapter 2 Driver Installation Micro Jack EYES Pro/MP2 016/MP30 00/MP5000 are Plug-and-Play digital surveillanc e systems that support Wind ows 98SE/Me /2000/XP .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 15 5. (F or Windows 98SE only) Insert t he Win dows 98SE C D-ROM t o start installing the d r iver . 6. Click the Finish b utto n to complete the installatio n o f video drive r . 7. Next you need to install the audio dr iver .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 17 11. Click the Fini sh butto n to complete the aud io driver ins tallatio n and reboot your PC. F o r E Y E S P r o , y o u n e e d t o t a k e t h e p r o c e d u r e s ( 1 ~ 1 4 ) o n c e f o r e a c h video car d.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 19 4. Y ou‘ll be prompte d to enter or bro wse the locatio n of the video ca rd driv er . Set the right p ath and click the OK button. 5. The system will find argus. inf from the folde r you spec ifie d .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 21 10. Ch eck Spe c ify a location an d click the Next button. 11. Y ou‘ll be prompte d to enter or bro wse the locatio n of the Micro Jac k v ideo card dri ver . Set the right path and click the OK button.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 23 2.3 In stalling the Dr iver in Win dow s XP Afte r you have properly installed the video card in your computer , power on y our c omputer an d start Wi ndows XP . 1. The first time you install the vid eo card, you will see the Found N ew H ardwar e Wiza rd.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 25 6. After the ins tallatio n finished, click t he Finis h button. F o r E Y E S P r o , y o u n e e d t o t a k e t h e p r o c e d u r e s ( 1 ~ 1 4 ) o n c e f o r e a c h video car d.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 27 Chapter 3 Software Installati on 3.1 In stallin g Micr oJack E YES Pro/MP2016/MP30 00/MP5000 S oftware After you s ucce s sf ully install the v ideo c a rd dr iver , you then are ready to install the EYES Pr o/MP2 016 /MP3000 /MP5000 applicatio n sof tware.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 29 6. Enter your Name, Co mpa ny N a me, and the Serial No. (printe d on the CD cover) and cl ick t he Next button. The name you enter here will be used as the Syst em Manager when op era t i n g the softwa re.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 31 12. After the installation finishes, y ou can choose to create a shortcu t of EYES Pro/MP2 016/ MP300 0/MP500 0 progr am and cli ck the Next button. 13. Bef ore y ou exit t he setup pr og r am, you can choose to vi ew the README file .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 33 3.3 S pecial C ons iderat ion Defrag Your Hard Disk Files on yo ur hard disk will unavoidably become fragmented.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 35 EYES Pr o/MP 2016/ MP 300 0/MP5 000 Ma in Scree n Alarm & R ela y Statu s Network Status Exit / Login Split Scr e e n Display St a.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 37 Syste m Clicking on Sys tem brin gs y ou to the fol lowi ng dial og bo x for syste m information. Her e you need to provid e some basic info rmation for th e mon itori ng a nd re cording o perati on.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 39 AutoSc an: This functio n allows you to view each camera image in numerical sequence un der 1-Cam Displ ay mode. Chec k AutoScan t o enable this functio n and define the scan interval from 1 to 6 0 seconds (defaults 3 se conds).
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 41 A. Check Enable to activate UPS meanwhile the Vendor as well as Model of your UPS will s how up in the indiv idual boxes if your UPS is comple te ly c onnected to. B. Determine a limite d value for capacity to s hutdown your com puter .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 43 3. Ena ble Check Enable to ena ble this camera for monitor ing. If a c amera is not enabled, the image fro m this camera will show as Figure 1 (g r a y scale) on the screen. Thi s camera’s sign in the menu will change to .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 45 Audio Click Aud io to enter the audi o page as bel ow. 1. Ena ble Check here to enable the automatic sound detection. The system will start re cording upon detected volume greater than the sensitiv ity you set.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 47 Monito ring I n th is s ec ti on yo u c an c onf ig ur e ho w th e c ame ras per fo rm monitor ing/recor ding and the r elated prop erties. Do uble-click o n Monito ring and choose t he c amera you want t o con figure.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 49 4. M otio n Dete ction Ma sk Mask Mask a specific area to lea ve the rest area fo r the motion detection. A. First c h e c k Mask in the Enab le field to edit the mask area. B. Check Show Mask to make mask ed area visibl e.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 51 3. Te st Y ou can test the sensor immedi ately after you install it. Click , and if the te st area tur ns red, it indica tes the se nsor is Closed /O N. If it turns gre e n, it indic a te s the sens or is Open/Off.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 53 Alarms Doub le-click on Alarm to list the alarm already been c onfigured. You ma y right- clic k the m ouse on Alar m to add a new alar m up to 64 al arms. Click any desired alar m to enter the setup screen of that alarm.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 55 Call Out: If you have a voice mod em installe d, you can ma ke the sy ste m to call out to landline /mob ile phone or pager (maximum 5 sets in total) once an alarm is triggere d . F o llo w the following instr uctions.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 57 Provid e informatio n for e ach field. • SMTP Server: The domain name of your mail server or IP address. ( eg. microja ck.com.tw ) • From: The sender’ s email add ress. • T o: The receiv er ’ s email address.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 59 2. Tran smitting Ca meras Here y ou can s elect camera s all owed for r emote mon itori ng. 3. Enable WebCam S erver Check h ere t o enable W ebCam Serv er for remot e mon itori ng. Port: Set the port no.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 61 Sched uler Click Sche duler to enter the setup page for sche duler . Y o u can schedule for monit oring, recording, or en ablin g net work server by date or by weekday .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 63 4. Tas k Here y ou can select the ta sk you ’re sche duling for . Monito r If y ou s el ect Monitor , the system w ill activate this button on the main men u when the s cheduled time is due.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 65 11. Tab le This table lis ts all the schedule s you have set. Y ou can arrange the order of the schedules by clicking d iff erent bu tto ns . Click to vie w all the schedu led ta sks. Click to view all sched ule s fo r the tas k Moni tor .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 67 Backup Doub le-click on Backup to v iew two backup methods : Manual Backup and Schedule Backup . Click either to enter the setu p pag e for each backu p method. Manua l Backup Click to enter the setup pag e for manual b ack up.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 69 Sched ule B ackup Click to enter the setup page fo r schedule b ackup. Depending o n your need s, after you set all the s chedules , you can only enable the ones y ou cu rrentl y need a nd disable the r est, which mi ght be us ed la ter .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 71 syst em will backup on 2003 /03/01 and 2003/03 /04. So if you want the syste m to perform backup on the ex act dates you scheduled, simply i nput “ 0 ” as th e numbe r of da ys before scheduled dates.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 73 Edit If you don’ t have an image of map in hand or need to mod ify the image, clic k Ed it button to bri ng out th e bmp .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 75 3. De lete T o dele te a user , selec t that user and click Dele te . 4. U pdate Y ou can update a user ’ s inf ormation by selecting that user , key in the latest inf or matio n, and click Update .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 77 9-Cam era Dis play V V V V 12-Camera Display V V V V 16-Camera Display V V V V 1-Camera Enlarg ed Dis p lay V V V V 6-Cam era Dis play.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 79 8 EYE S Pro/MP30 08/MP500 8 8 EYES Pro/ MP30 08/MP 5008 pro vides 1-Came ra Displa y , 1- Camera Enlarge d Display , 4-Came ra Displ ay , 6-Ca mer a Displa y , 8-Came ra Display , 9-Came ra Dis pla y , Full- Screen Di spl a y an d Start/St op AutoScan .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 81 12-C amera Displ ay Click this button to split the screen into a 12-camera display . The screen w ill first display the camera 1~12. Click it again changes the display to c amera 5~16. Further click ing will change the disp lay to cameras 9~4 , 13~8, 1~ 12, and so on.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 83 … Focus C ame ra The num ber on each button represen ts the came ra nu mber . These buttons show the status ( enabled / disabl ed) of eac h camera.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 85 Icon Color Status I con Color Status Camera Y ellow Nor mal Senso r Y ellow Normal Camera Blue Video Loss Sensor Red Activated Camera Green Motion Detection Relay Y ellow Nor mal Relay R ed Ac tivated 4.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 87 1. Se le ct Dis pla y Mode When you enter this p age, first sele ct the display mode by click ing (1 Channel), (4 Channe ls ), (9 Channels), and (16 C hannels). Y o u can also c lick thes e buttons to switch display mod e during playback.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 89 7. Zoom Click / to zoom in/out the image. 8. Print & S ave During playback, you can click the Print or Sav e buttons to pr int or save the curre nt image . Not e that ev ery imag e you sav e with the fo rmat of bmp.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 91 Event Search Searches the recorded files by the alarm condition and action within a specified period of time.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 93 Intelli gent Se arch Sea rches t he recor ded fi les by Mask Area and Searc h Interval within a specifie d per iod of time . T o e nable this func tio n, c omp lete the s teps be low: A.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 95 PTZ Contro ller When you click this button, the PTZ control interf ace will pop up and allows you to contr ol your PTZ cameras.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 97 The PTZ c amera will run A utoP a n base d on your pres et position settings. For exam ple, if is c hosen and t he Dwell /Speed of preset po sition 1 and 2 are 3 secon ds/30 ° per se cond and 6 seconds/9 0 ° per sec ond.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 99 The red dot ne xt to the camera/sensor number indicates that the event condition for th is part icular c amera/sensor has been met.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 101 Exit / Re -login EYE S Pro /M P2016/M P30 00/M P5000 When you want to exit o r re-login the syste m, click to enter the logout scr een bel o w: Click to stop monitoring and logo ut. Click to login the EYES Pro /MP2016/MP3 000/MP500 0 surveillance sys te m as another us er .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 103 b. Click Cu st om Lev e l button to pup up the follow ing dialog. Check Enable or Prompt radio button both in Downl oad signed Ac tiveX con trols and D o w n l o a d u n s i g n e d A c t i v e X contro ls .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 105 When the remote transmitting cameras are more than the split display number , you can click to switch the scr een to displ ay the followin g camera s. F or example, the s erver has a ssigned came ra 1, 2, 3, 5, 7, 10, 13, and 16, in total 8 c ameras for remo te transm is s ion.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 107 Login Once you fir st start the pr ogram by clicking the shortc ut of Remote Manager on y our des ktop, a Login dia log ri ght side will promp t you to enter the user ID and password t o access t o the progr am.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 109 6.2. 1 User Ma nagement User Mana gement provi d es the eas y management to safeguard the syste m from the unidentif ied users. O nly the root is author ized to configu re this section.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 111 Safety Q uota: Once the hard disk starts recy cling, the sy stem won’t stop unti l th e hard disk free space become s more than a u ser- defined nu mber , sa y 6000M B (default value ).
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 113 4. Click to co nfirm the time setting. A se ttled time will appear on the right blan k bo x. Click De lete to delete the previous time setting. 5. Set the Sta rt and End time by the up and down arro ws in Time fi eld.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 115 6.2. 8 Alarm Con t rol It is available to choose the server and decide t o enabl e o r disabl e t he correspon ding alarm s. 1. Click Alarm Control t o see t he window for alarm status.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 117 Befor e arranging center manager sectio n, please make sure Remot eView server enabl ed in networki ng se ction o f System Config uration. T o offe r the com plet e inf ormation , fin ish t he steps below: 1.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 119 6.3. 2 Playback Once in the playb ack mode, users c an view log files reco rded in the local/re mote hard disks. Click this butto n and select the kind of file you wan t for playbac k: Local Play back or Remote Playback .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 121 Backup When you revie w the log files, you can click this button to save the files onto your loc al dis k . Remote Playba ck 1. Select Remote Playback to configure the fur ther setting Time Determine a s tart time and the duration (up to 60 minutes) b y clicking on the arrows .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 123 6.3. 3 PTZ Control Once you have installed a PTZ camera, the functional utility will help you to exert the contr o l on the surve illance. T o e nable the function, fo llow with the steps be low : 1.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 125 Dwell ( Sec) During Auto P a n, this button determines the time for the camera to stay (1~60 se co nd s) at one position befor e rotating to the nex t position.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 127 Appendix A Remote Login wit h an Modem-to-Modem Connection T o run RemoteManager over a direct Modem-to-Mo dem connectio n betwe en t.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 129 D. After finished installing the D ial-up Server , you need to enable the Dial-up Ser ver . Go to Start Æ Programs Æ Accessories Æ Communica tions and click Dial-up Networkin g . Y ou will enter the window b e low.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 131 B. Provide the server’s telephone numb er , inc luding the ar ea code, and click the Next button to finish creating the new connection. C. G o b a c k t o t h e Dial-up Netwo rking w indow and do u ble-click the connect ion y ou just c reated.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 133 C. Select the ISDN dev ice you’r e using and click the Next button. D. Select Allow virtual priva te conne ction s and click the Next button. MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 134 E.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 135 G. Check th e box es next to Allow ca llers to acces s my local area net work and Specify TCP /IP addr esses . Set the From IP as 192. 168.55.1 and the T o IP as 19 2.16 8.55.2 . Click the OK button and then click the Nex t button in the Network C onne ction Wizar d .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 137 C. Provi de the serv er’s tel ephon e numbe r , includin g the area code, and click the Next button. D. Select For all users and click the Next button. MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 138 E.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 139 A.3 Win dows XP 1. Se rver : A. Go to Start Æ Programs Æ Accessories Æ Co mm un ic at ion s and click New Conne ction Wizar d . Click the Ne xt button. B. Select Set up an ad vanced con nectio n and c lick the Next button.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 141 E. Select Allow vir tual private conne ctions and click the Next button. F. Select users allowed to connect to this computer from the list or click to create n ew use rs. F or each use r , click to set the user’s password, which is required when the use r logi n t he serve r .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 143 I. Click the Finish b utton to comple te the ISDN setup for the server end. 2. C lient: A. Go to Start Æ Programs Æ Accessories Æ Co mm un ic at ion s and click New Conne ction Wizar d .
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 145 D. Select Con nect u sing a dial-up modem and click the Next button. E. Enter the name of this connection and click the Next button. MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 146 F.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 147 H. Click the Finish button to complete the conne c tion setup. I. Go to Start Æ Programs Æ Accessori es Æ Com mun ic at io ns and click Network Connec tions . Double-click the conne ction you just cr eated.
MicroJack User’s Manua l EYES Pr o/MP 20 16/MP 300 0/MP5 000 149 3. Use r Infor mation Please p rovide the following user information, Ho st Na me , Password , E-mail , Compan y , and Count ry to complete the regist rati on pr ocedures. Note that Host Name and Domain Name (ex: microj ack.
An important point after buying a device Intel MP2016 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Intel MP2016 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Intel MP2016 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Intel MP2016 you will learn all the available features of the product, as well as information on its operation. The information that you get Intel MP2016 will certainly help you make a decision on the purchase.
If you already are a holder of Intel MP2016, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Intel MP2016.
However, one of the most important roles played by the user manual is to help in solving problems with Intel MP2016. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Intel MP2016 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
