Instruction/ maintenance manual of the product N2800e IBM
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Note Before using this information and the pr oduct that it supports, be sure to read “Safety notices” on page v and “Notices” on page 61. First Edition (September 2000) © Copyright International Business Machines Corporation 2000. All rights reserved.
Contents Safety notices ............ v Danger notices ............. v Caution notices ............. v i Handling static-sensitive devices ....... v i About this book ........... v i i Who should read this book ......... v i i Information available on the W orld W ide W eb .
T rademarks .............. 6 3 Electronic Emission Notices ......... 6 3 Federal Communications Commission (FCC) Statement .............. 6 3 Glossary of abbreviations .
Safety notices Safety notices contain information that is related to using the IBM ® NetV ista thin client in a safe manner . These notices can be in the form of a danger , caution, or attention notice. Danger notices The following danger notices call attention to situations that are potentially lethal or extremely hazar dous.
DANGER T o reduce the risk of electrical shock use only AC power sources approved by IBM. (RSFTD216) Caution notices A caution notice applies to a situation that is potentially hazardous to people because of some existing condition. CAUTION: The battery is a lithium battery .
About this book IBM NetV ista N2800e Thin Client Express Refer ence (SA23-2808) provides information for the T ype 8364 (Model Cxx) IBM NetV ista N2800e Thin Client Express (hereafter referr ed to as workstation or thin client ).
v If you are mailing comments fr om a country other than the United States, you can give the form to the local IBM branch office or IBM r epresentative for postage-paid mailing.
Understanding your NetV ista Thin Client Express The IBM NetV ista N2800e Thin Client Expr ess offers a fast and simple way to access applications on the following platforms: v W indows NT ® Server 4.0 v W indows NT Server 4.0, T erminal Server Edition (TSE) v W indows NT W orkstation 4.
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Learning about the hardware This section provides detailed har dware information about the N2800e Thin Client Express — Har dware T ype 8364 (Model Cxx), hereafter referr ed to as N2800e Thin Client Express.
Communication hardware Y our N2800e Thin Client Expr ess includes an integrated Ethernet connection. For a 10 Megabit (Mb) line speed operation, you need a category 3 or higher Unshielded T wisted Pair (UTP) type of cable. For a 100 Mb line speed operation, you need a category 5 UTP type of cable.
expand the RAM of the N2800e by installing 32, 64, or 128 MB DIMMs. “ Appendix B. Hardware maintenance pr ocedures ” on page 45 provides information on how to exchange memory . Refer to “ Appendix A. Replacing hardwar e parts ” on page 41 for detailed memory specifications and or derable N2800e Thin Client Express parts.
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Setting up the hardware Unpacking your hardware Unpack your hardwar e. Contact your reseller , or IBM, if you do not have these standard parts: 1 Thin client logic unit 2 Base 3 Mous.
Installing the support base Slide the base B onto the notched bottom of the thin client A until it latches securely . Connecting your hardware Read “ Safety notices ” on page v before continuing.
Startup sequence This is a typical startup sequence of events for the NetV ista Thin Client Expr ess. If any of these events do not occur , see “ Resolving hardwar e problems ” on page 31.
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Configuring the N2800e Thin Client Express Before you can use the N2800e Thin Client Expr ess (also referr ed to as workstation ) to access server applications, you need to configure your workstation.
The menu number A makes it easy to navigate through the Setup Utility . Menu numbers that begin with 2 are unique to the initial Setup Utility . The menu title B tells you which menu you are using. Use the arrow keys to select an option fr om the list of available options C .
The Configuration T ool pr ovides three W orkstation Mode user interfaces: 1. A single application that starts automatically when you power on the workstation. This application fills the entire display scr een. 2. One or more applications that start automatically when you power on the workstation.
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Installing the Thin Client Service Utility and the Operations Utilities The Thin Client Express Service and Thin Client Manager Operations Utilities ar e management utilities that run on the following workstations or server platforms: v W indows NT Server 4.
Only the Operations Utility methods of updating in T able 1 on page 15 allow you to update multiple workstations at a time. The other methods of flash recovery in T able 1 on page 15 allow you to perform flash recovery to one workstation at a time.
6. Click download NetV ista Thin Client Express Service and Operations Utilities . 7. From the Downloads box, click the item that you want to download.
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Managing your Thin Client Express remotely Y ou can use the IBM NetV ista Thin Client Manager Operations Utility to remotely manage your N2800e Thin Client Express. Y ou can use the Thin Client Manager Operations Utility to manage both individual workstations, and workstation groups.
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PPP dialer for Thin Client Express workstations Y ou can configur e your Thin Client Express (hereafter r eferred to as workstation ) for Point-to-Point Protocol (PPP) dial access. Y ou can utilize this option if your workstation uses a modem to connect to a network.
b. Choose a display resolution setting and a display fr equency setting. c. Configure the workstation Internet Pr otocol (IP) settings: 1) From the CompactFlash Boot - Configure IP settings menu, disable Dynamic Host Configuration Protocol (DHCP). 2) V erify that all IP values ar e 0.
7. T ype a userid and password in the appr opriate fields. If you do not type a userid and password, the dialer pr ompts you for a userid and password each time that you connect to the network. Once you have completed the initial modem setting configurations for PPP dialer access, you can start the PPP dialer .
b. Hold the keys down for several seconds until the Configuration T ool starts. Note: If you are unable to enter the Configuration T ool, the workstation may not have access to the Configuration T ool.
Altering the flash image of a workstation There ar e two methods that you can use to alter the flash image of a workstation: v “ Performing a software update on a workstation ” on page 25. v “ Recovering the flash image of a workstation ” on page 26.
http://www.ibm.com/nc/pubs 2. If you have installed the Service Utility on a network server , ensure that the Service Utility services are r unning. If you have not installed the Service Utility on a network server , you can use another workstation as your flash update source.
Y ou need to specify the flash file that you want to use in the pr ocess, regardless of the method that you choose. See “ Appendix E. Choosing a flash file ” on page 55 for more information.
Do not exit the Configuration T ool at this time, as you will need to perform the procedur e, “ Disabling peer flash recovery on a workstation ” on page 29 from this menu later . 7. Continue with the procedur e, “ Recovering the image on the peer-booted workstation ” .
Disabling peer flash recovery on a workstation The third step of peer flash r ecovery is to disable peer flash recovery on a workstation. Perform the following procedur e from the workstation that you enabled to provide peer flash r ecovery: 1. From the Remote Management / Software Update menu, click Enable / Disable Peer Software Recovery .
13. Under Boot file server directory and file name , specify this directory and file name as the First option: /NS/flashbase/x86/kernel.2200 14. Under Boot file server protocol , set NFS to First . 15. Press F3 to save your settings and r eturn to the Advanced Configuration menu.
Resolving hardware problems This section provides information on verifying and r esolving hardwar e problems. If you cannot identify a hardwar e problem, you can r equest technical service and support by contacting IBM. Y ou need to provide the machine type, model, and serial number of your NetV ista thin client.
__ 2. Unplug the power cable from the electrical outlet. __ 3. Ensure that you pr operly connected all devices to the NetV ista thin client. See “ Connecting your hardwar e ” on page 8 for mor e information. __ 4. Plug the NetV ista thin client power cable into a pr operly grounded, working electrical outlet.
T able 4. Visible hardware failure (continued) Symptom What you should do The system LED does not light up when you press the white power button to power on the NetV ista thin client. 1. V erify that you plugged the power cable into a working electrical outlet.
T able 4. Visible hardware failure (continued) Symptom What you should do v The mouse cursor stops moving; the mouse does not function at all. v The mouse cursor does not move smoothly . 1. V erify that you connected the mouse cable properly to the NetV ista thin client keyboard.
T able 5. Audio beep sequences Symptom What you should do The NetV ista thin client emits a 1-3-1 beep sequence, and the system LED is flashing amber . Memory error 1. Check or replace the memory car d. Refer to “ Appendix B. Hardwar e maintenance procedures ” on page 45 for instructions.
T able 6. LED indications (continued) Symptom What you should do The system LED fails to function after power on. 1. V erify that you plugged the power cable into a working electrical outlet. 2. Press the white power button to r eset power to the NetV ista thin client.
If the NetV ista thin client is not functioning pr operly , and an error code or text message appears on your screen, consult T able 7. Contact your technical support, reseller , or IBM, if these steps do not r esolve the problem. T able 7. Error codes and text messages Symptom What you should do An error code or text message appears on the screen.
T able 8. NSBxxxx error codes and text messages (continued) Error code Error message What you should do NSB21500 Audio failure. Replace the thin client logic unit (see “ Appendix A. Replacing hardwar e parts ” on page 41). Input, keyboard and mouse messages (NSB3xxxx, NSB31xxx, and NSB32xxx) NSB30500 No input device detected.
T able 8. NSBxxxx error codes and text messages (continued) Error code Error message What you should do NSB71509 DHCP option %d boot server name %s failed DNS. V erify that the DHCP server settings are correct. NSB71515 Missing DHCP option %d from server .
T able 8. NSBxxxx error codes and text messages (continued) Error code Error message What you should do NSB83539 Cannot PING boot server x %s. V erify your configuration settings in the NS Boot utility , and confirm the server configuration. NSB83549 Unable to open file.
Appendix A. Replacing hardware parts Y ou can or der IBM replacement parts for the thin client. Contact IBM or your reseller to or der warranty parts and non-warranty parts. IBM provides warranty service without charge for parts during the warranty period on an exchange basis only .
Replacing parts other than the N2800e CompactFlash card Use the following tables to determine the correct part number for r eplacement parts. W arranty service terms and conditions by country apply .
T able 1 1. Detachable power cables (continued) V oltage Selection Plug Receptacle Country Part number 230V Argentina, Australia, New Zealand 13F9940 230V Abu Dhabi, Austria, Belgium, Bulgaria, Botswa.
T able 1 1. Detachable power cables (continued) V oltage Selection Plug Receptacle Country Part number 230V Denmark 13F9996 230V Israel 14F0086 230V Chile, Ethiopia, Italy 14F0068 230V Liechtenstein, Switzerland 14F0050 Returning hardware parts Y ou may not need to r eturn all defective items to IBM.
Appendix B. Hardware maintenance procedures Removing the logic unit to install parts Read Safety notices, and “ Handling static-sensitive devices ” on page vi before continuing. 1. T urn off the power supply switch A . 2. Disconnect all cables from the thin client.
Replacing a CompactFlash card Read “ Caution notices ” on page vi, and “ Removing the logic unit to install parts ” on page 45 before continuing. 1. Uninstall the N2800e thin client CompactFlash card by pulling it out of the connector B .
Exchanging the memory See “ Resolving hardwar e problems ” on page 31 to determine whether or not it is necessary to replace the logic unit, or any other parts. For information on ordering thin client hardwar e parts, refer to “ Replacing parts other than the N2800e CompactFlash card ” on page 42.
Removing the power supply: Notes: 1. Only IBM-authorized personnel should remove the power supply . 2. Y ou will need a Phillips head screwdriver for the following procedur e. 1. Complete the procedur e, “ Removing the logic unit to install parts ” on page 45 before continuing.
Installing the power supply: 1. Carefully install the power supply into the logic unit so that the power supply fan assembly faces the front of the logic unit. 2. Slide the power supply toward the back of the logic unit until it stops. 3. Make sure that the power supply is seated corr ectly , and firmly into the logic unit.
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Appendix C. Setting the thin client voltage for your location Selecting the voltage for your location: Note: All N2800e thin clients are pr eset to the 230V setting when manufactured. 1. Power off the N2800e thin client. 2. Remove the base from the N2800e thin client.
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Appendix D. Recovering the boot block image This section provides instr uctions that should be followed only under the direction of the IBM Service and Support team. Use these instructions only if you encountered a power interr uption during a software update.
Recovering the flash image Y ou need a CompactFlash card with an N2800e (machine type 8364) flash image to complete this procedur e. See “ Creating a recovery CompactFlash card ” on page 53 to create a recovery CompactFlash card. 1. Complete the procedur e, “ Removing the logic unit to install parts ” on page 45 before continuing.
Appendix E. Choosing a flash file Regardless of which method you use to update the flash image of a workstation, you may need to specify the flash file to use. These files, which are sometimes called Bill of Material (BOM) files, contain a list of files that make up a flash image.
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Appendix F . Monitor specifications A basic video graphics adapter (VGA) class monitor that meets the VESA standards of r efresh rate and r esolution can function with the thin client. The thin client supports VESA Display Power Management Signaling (DPMS) and VESA Display Data Channel (DDC2B).
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Appendix G. Connector pin information The following tables define the connector pins that are used with the N2800e thin client. T able 14. Monitor Connector Pin Signal Signal Direction 1 Red V ideo Ou.
T able 16. Parallel Connector (continued) Pin Signal Signal Direction 16 INIT In 17 SELECTIN In 18 - 25 Ground - - - T able 17. RJ-45 T wisted Pair Connector Pin Name Function 1 TPOP T ransmit + 2 TPON T ransmit - 3 TPIP Receive + 4/5 Not used - - - 6 TPIN Receive - 7/8 Not used - - - T able 18.
Notices This information has been developed for products and services that ar e offer ed in the U.S.A. IBM may not offer the pr oducts, services, or features that ar e discussed in this document in other countries. Consult your local IBM repr esentative for information on the products and services curr ently available in your area.
IBM has not tested those products and cannot confirm the accuracy of performance, compatibility , or any other claims related to non-IBM pr oducts. Questions on the capabilities of non-IBM products should be addr essed to the suppliers of those products.
T rademarks The following terms are trademarks of International Business Machines Corporation in the United States, or other countries, or both: AS/400 IBM NetV ista Network Station S/390 W ake on LAN Java ™ , and all Java-based trademarks, and logos are trademarks, or r egistered trademarks of Sun Microsystems, Inc.
International Business Machines Corporation New Orchar d Road Armonk, NY 10504 T elephone: 1-919-543-2193 Industry Canada Compliance Statement This Class B digital apparatus meets the requir ements of the Canadian Interference-Causing Equipment Regulations.
Glossary of abbreviations A AC. Alternating Current ARP . Address Resolution Pr otocol B BOM. Bill of Material BOOTP . Bootstrap Protocol C CD. Compact Disc CRU. Customer-Replaceable Unit Cxx. Thin Client Express model D DBCS. Double Byte Character Set d.
NSBXXXXX. Network Station Boot message with identification number (XXXXX) NSM. Network Station Manager NVRAM. Nonvolatile Random Access Memory (also referr ed to as local settings) O OS. Operating System P PC. Personal Computer POST . Power On Self T est PPP .
Index A access configuring initial modem settings for PPP dialer 22 prer equisites for using PPP 21 B BOM file, choosing a 55 boot block image 53 recovering 53 C CD installing the utilities from the N.
N2800e (continued) understanding 1 NC dialer window , learning about the 23 NetV ista Thin Client website 16 network cables 4 O Operations Utility installing 15 using TCM to perform a software update .
Readers’ Comments — W e’d Like to Hear from Y ou NetV ista ™ N2800e Thin Client Express Reference September 2000 T o view or print the latest update, go to http://www .
Readers ’ Comments — We ’ d Like to Hear from Y ou SA23-2808-00 SA23-2808-00 Cut or Fold Along Line Cut or Fold Along Line Fold and T ape Please do not staple Fold and T ape Fold an.
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SA23-2808-00.
An important point after buying a device IBM N2800e (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought IBM N2800e yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data IBM N2800e - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, IBM N2800e you will learn all the available features of the product, as well as information on its operation. The information that you get IBM N2800e will certainly help you make a decision on the purchase.
If you already are a holder of IBM N2800e, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime IBM N2800e.
However, one of the most important roles played by the user manual is to help in solving problems with IBM N2800e. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device IBM N2800e along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
