Instruction/ maintenance manual of the product Z800 HP
Go to page of 304
HP Z800 Workstation Maintenance and Service Guide.
Copyright Information © Copyright 2010 Hewlett-Packard Development Company, L.P. Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in conn ection with the furnishing, performance, or use of this material.
About this guide This guide provides service and maintenance information for the HP Z800 Workstation and in cludes these topics: Guide to pics Workstation overview on page 1 Setting up the operating s.
iv About this guide ENWW.
Table of contents 1 Workstation overview .......... ......... ............. .......... ......... ........... .......... ............. ......... ........ 1 Description ......... ......... ........... ......... ........... ......... ........ ...........
Setting up R ed Hat Enterprise Li nux ............ ............ ............ ............... ........... ............. .............. . 21 Installing with the HP driver CD ..... ............ ........... ............ ............ ........... ......... .
HP SoftPaq Dow nload Manager ............................................... ................................ 49 System S oftware M anager ............. ........................................... ............................... 50 Proact ive Change No tification .
Grounding the work area ..... ........... ........... ......... ........... ........... ......... ........... ........... 70 Recommende d ESD prevention mater ials and equi pment .......... .............. .............. ........ 70 Tools and software req uirements .
Optical bay fill er tray ........... ............................... ............................... ..................... 97 Removing a filler tray .... .......... ......... ........... .......... ......... .......... ......... ........ 97 Installing a fille r tray .
Ex pa n sio n ca rd co nf ig u ra ti on re st ri c ti on s f or po w er su pp li e s .... ........... ........ 16 6 Choosin g an expansion c ard slot ...... .................... .................. ...................... .......... 168 PCIe card ......
During operation ........ ........ ........... ......... .......... ........... ........ ........... ........ 221 Customizin g the monitor display .............................................................. 222 Troubles hooting scen arios and so lutions .
8 Confi guring passw ord secu rity and res etting CMOS ........... ..................... ...................... 26 5 Preparing to c onfigure passw ords ......... ............ ............. .............. ............. ............ ................. 265 Resetting the password ju mper .
1 Workstation overview This chapter presents an overview of workstatio n hardware components. It includes thes e topics: Topics Description on page 1 Specifications on page 8 Features on page 15 Descr.
NOTE: The x1, x4, x8, and x16 designators describe th e number of elec trical PCIe lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a x16 length connector, with eight PCIe lanes connected.
Workstation components This section describes workstation components, in cluding front and , and includes these topics: Topics Chassis components on page 4 Front panel components on page 5 Rear panel components on page 6 For complete and curren t information on supported accessories and components, see http://partsurfer.
Chassis components The following image shows a typical workstatio n configuration. Drive configurations can vary. Figure 1-2 Workstation components Table 1-1 Workstation component descriptions Item De.
Front panel components The following illustration shows the front panel compon ents of a typical w orkstation configuration. Drive configurations can vary. Figure 1-3 Front panel Table 1-2 Front panel co mponents * Item Symbol Descript ion Item Symbol Descrip tion 1 5.
Rear panel components The following illustration shows the rear pane l of a typical workstation confi guration. Drive configurations can vary. Figure 1-4 Rear panel NOTE: The rear panel connectors are labeled with indu stry-standar d icons and colo rs to assis t in connecting peri pheral devices.
Table 1-3 Rear panel comp onents (continued) Item Symbol Descript ion Item Symbol Descri ption 6 Side access panel keys 13 Cable lock slot 7 Graphics connector 14 BIST LED ENWW Description 7.
Specifications This section provides workstation chassis, power su pply, and environmental spec ifications, and includes these topics: Topics Physical characteristics on page 8 Environmental specifica.
Environmental specifications The following table l ists the environmental specifications o f HP Workstations. Table 1-4 HP Workstation environmenta l specifications Temperature Operating : 5 to 35°C (40 to 95°F) Non-operating : -4 0 to 60°C (-40 to 140°F) NOTE: Derate by one degree C ( 1.
Power supply description This workstation offers an 850W power supply an d an 1110W power supply to provide power for the workstation. The power supplies are compatible with ENERGY STAR requir ements, and offer 85% efficient or better oper ation. Power supply voltages NOTE: This workstation incorporates the blind-mate pl ug feature.
Power supply currents Table 1-6 Maximum current per rail Voltage rail 850W maximum continuous curr ent 1110W maximum continuous curr ent +12 V-CPU0 18.0A 18.0A +12 V-CPU1 18.0A 18.0A +12 V-MO 18.0A 18.0A +12 V-M1 18.0A 1 8.0A +12 V-B 18.0A 18.0A +12 V-S 18.
Power supply specifications Table 1-7 Power supply specifications Item Descrip tion Power supply 850W Wide Ranging, Active PFC 1 110W Wide Ranging, Active PFC * Operating voltage range 90-269 VAC 90-2.
To reach z ero power co nsumption, unp lug the workstat ion fr om the power outlet or use a power strip with an on/off switch. For additional infor mation ab out power-saving fe atures, see th e operating system documentation. See the Site prepar ation guide for the HP Z800 workstation at http://hp.
Ensuring proper ventilation Proper ventilation for the system is important fo r workstation o peration. Follow these guidelines to ensure adequat e ventilation: ● Operate the workstation on a sturdy, level surface. ● Place the workstation in an area with adequate ventilation.
● Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes as shown in the following figure. Figure 1-6 Proper workstat ion placement Features This section describes several features that improve workstation perf ormance and usability.
ENERGY STAR Qualification HP computers marked with the ENERGY STAR lo go are compliant with the applicable U.S. Environmental Protection Agency (EPA) ENERGY STAR specificatio ns for computers. The EPA ENERGY STAR logo does not imply endorsement by the EP A.
EUP compliance mode This workstation provides EU P compliance mode capability. When enabled, this feature enables the work station to shut down to the lowest possible power state by removing all po wer to the system boar d. When disabled, the workstation powers down conventiona lly.
Hyper-threading This workstation supports Hyper-Threading Technology (HTT) which is an Intel- proprietary technology used to provide process parallelization. The techno logy improves processo r performance under certain workloads by providing useful w ork for execution units that would ot herwise be idle.
2 Setting up the operating system This chapter provides setup and update informa tio n for the workstation operating system. It includes these topics: Topics Setting up the Microsoft operating system .
Setting up the Microsoft operating system NOTE: If you ordered a downgrade from Window s Vista to Windows XP Professional operating system, your system will be preinstalled with Windows XP Pro fessional operating system. With this configura tion, you wi ll receive re covery media f or Windows Vista operating system only.
Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linux customers customize their system image.
Installing and customizing Red Hat-enabled workstations Linux-enab led workstations req uire the HP Installer Kit and the purchase o f a Red Hat Enterpr ise Linux box set.
Determining current BIOS To determine the current BIOS of the workstation d uring system power up: 1. Wait for F10=setup to a ppear on th e lower right corner of the screen. 2. Press F10 to enter the F10 Setup utility. The F10 Setup utility displays th e workstation BIOS version under File > System Information .
Upgrading BIOS To find and download the latest available BI OS, which includes the latest enhancements: 1. Go to http://www.hp.com/ go/workstationsupport . 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to locate the la test BIOS available for the worksta tion.
3 Restoring the operating system This chapter describes how to restore the Windows or Linux operating system . It includes these top ics: Topics Restore methods on page 25 Ordering backup software on .
Ordering backup software If you cannot create system reco very CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain th e support center t elephone number for your region see http://www.hp.com/ support/contactHP . Restoring Windows Vista This section desc ribes how to restore Wi ndows Vista.
Restoring Windows XP Professional This section describes how to re store the Windows XP Profession al operating system. NOTE: The workstation must have a CD or DVD writer installed to create the med ia set. Creating RestorePlus! media The RestorePlus! kit can be created using the files co ntained on the hard drive.
Creating HP Backup and Recovery (HPBR) media NOTE: HPBR is only supported on Windows XP system s. For details, refer to the documentation on the Supplemental Software - HP Backup and Recovery CD inclu ded with the worksta tion. The documentation can be access ed during installation.
Restoring the operatin g system CAUTION: Before you restore the oper ating system, back up your data. When you run Re storePlus! from media, the process deletes all information on the primary hard drive, including all partitions. If you r un RestorePlus! from th e recovery partition, o nly the root (C:) partition is affected.
Creating restore media THE SUSE Linux Enterprise Desktop preload includes a SUSE ISO icon on the desktop. You can click this icon to go to the /iso directory.
4 System management This section describes the tools and utilities that provide system ma nagement for the work station. It includes these topic s: Topics BIOS ROM on page 31 The Computer Setup (F10) .
The Computer Setup (F10) Utility This section includ es these topics: Topics Computer Setup (F10) functionality on page 32 Accessing the Computer Setup (F10) Utility on page 34 The Computer Setup (F10) Utility menu on page 35 Computer Setup (F10) functionality The Computer Setup (F10 ) Utility enables you to: ● Update BIOS using a USB device.
● Specify the Ass et Tag or proper ty identification number assi gned by the company to this workstation. ● Enable power-on password pr ompts during system restarts (warm-starts) and power on. ● Hide or show the integrated I/O functionality, in cluding serial, USB, or parallel ports, audi o, or embedded NIC.
Accessing the Computer Setup (F10) Utility To access the C omputer Setup (F10) Utility menu: 1. Power on or rest art the workstat ion. 2. When the display is active and F10=Setup appears in the lower right corner of the screen, press F10 . If you do no t press F10 at the appropriat e time, try again.
The Computer Setup (F10) Utility menu The following table describes the functions availa ble in the Computer Setup (F10) utility menu. NOTE: With new BIOS releases, the fo llowing content is subject to change, so the menu might be different than shown.
Table 4-1 Computer Setup (F10) Utility menu descripti ons (continued) Heading Option Description Default Setup Provides these options: ● Save Current Settings as Default—Saves the current set tings as default settings for the next operation.
Table 4-1 Computer Setup (F10) Utility menu descripti ons (continued) Heading Option Description Storage Options Provides th ese options: ● Removable Media Boot—Enables and disables the ability to start the workstation from removable media. ● Legacy Diskette Write—Enables and disables t h e ability to write data to removable media.
Table 4-1 Computer Setup (F10) Utility menu descripti ons (continued) Heading Option Description Security Setup Password Enables you to set and enable a setup password for the administrator.
Table 4-1 Computer Setup (F10) Utility menu descripti ons (continued) Heading Option Description Embedded Security De vice This option becomes avai lable if Embedded Device is set to Available. Embedded Security Device (Hidden or Available) turns the Trusted Platform Mechanism (TPM) on and off.
Table 4-1 Computer Setup (F10) Utility menu descripti ons (continued) Heading Option Description To enable the Embedded Security Device and to acc ess any security feat ures associated with the device, you must enter a setup password. Setting a device to Available enables the oper ating sys tem to access the device.
Table 4-1 Computer Setup (F10) Utility menu descripti ons (continued) Heading Option Description Advanced 2 Power-On Options Enables you to set the following: ● POST Messages—Enables or disables the splas h screen during POST. ● F9 Prompt (Displayed or Hidden)—Selecting Displayed disp lays the F9=Boot Menu during POST.
Table 4-1 Computer Setup (F10) Utility menu descripti ons (continued) Heading Option Description Chipset/ Memory Enable/disable these options: ● PCI SERR# Generation (Enable or Disable)—Con trols PCI SERR# generation for ill-behaved PCI add-in cards (that can ge nerate SERR# spuriously).
Table 4-1 Computer Setup (F10) Utility menu descripti ons (continued) Heading Option Description Slot 1 - PCIe2 x8(4) Slot 1 option ROM download (Enable or Disable) Slot 2 - PCIe2 x16 Slot 2 option RO.
Workstation management This section summarizes cap abilities, features, and key components of workstation management, including: Section topics Initial workstation configuration and deployment on page.
Initial workstation configuration and deployment The workstation includes a prein stalled system so ftware image. After a brief software unbundling process, the workstation is ready to use.
Replicating the setup This section provides information abo ut replicating the workstation setup. Copying a setup configuratio n to a single workstation CAUTION: A setup configuration is model- specific. File system corruption can result if source and target workstations are not the same model.
Copying a setup configura tion to multiple work stations CAUTION: A setup configuration is model- specific. If sourc e and target workstations are not the same model, file system corruption might result. This method takes longer to prep are the configuration diskette, but copying the configur ation to target workstations is fast.
Updating and managing software HP provides several tools for manag ing and up dating software on desk tops and workstations: ● HP Client Manager Software ● System Software Mana ger ● Altiris Cli.
HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for lo cating and downloading software updates for the HP client PC models in your environment. By specifyi ng your models, operating system, and language, you can quickly locate, sort, and sele c t the softpaqs you need.
System Software Manager System Software Manager (SSM) is a utility availa ble on Windows operating system workstations that enables you to update system-level software o n mu ltiple systems simultaneo usly.
ROM Flash HP workstation include a programmabl e flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being inad vertently updated or overwritten. This function is important to ensure the operating integrity of the workstation.
FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system reco very in the unlikely event of a ROM flash failure. For example, if a power fa ilure occu rs during a ROM upgrade, t he Boot Block uses a flash-protected section of the ROM to verify a valid s ystem ROM flash when power is rest ored to the workstation.
Workstation security This section provides information about providing system se curity through asset track ing, password security , hard disk dr ive locking, and chassis locks.
Table 4-2 Security features overview Feature Purpose How it is established Removable Media Boot Control Prevents booting from removable media drives From the Computer Setup (F10) Utility menu Serial, .
DriveLock applications The most practical use of DriveLoc k is in a corporate environment. The system adm inistrator would be responsible for configuring the hard disk drive, wh ich involves setting the DriveLock master password and a temporary user p assword.
Enabling DriveLock To enable and set the DriveLock user password: 1. Power on or rest art the workstat ion. 2. As soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
Password security The power-on password prevents unauthorized use of the workstation by requir ing entry of a password to access applications or data when the workstatio n is powered on or rest arted.
Establishing a power-on passw ord using workstation setup Establishing a power-on password through the Co mputer Setup (F10) Utility prevents access to the workstation when power is connected, unless you sp ecify the password. When a power -on password is set, the Computer Setup (F10) Util ity presents Password Options in the Securit y menu.
Entering a setup password If a setup password has been establ ished on the workstation, you will be prompted to enter it each time you run the Computer Setup (F10) Utility. To enter a setup password: 1. Restart the workstation. 2. As soon as the workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility.
Deleting a power-on or setup password To delete a power-on or setup password: 1. Power on or rest art the workstat ion. 2. Choose from the following: ● To delete the power-on password, go to step 4. ● To delete the setup pass word, as soon as th e workstation is powered on, press and hold F10 until you enter the Computer Setup (F10) Utility.
Clearing passwords If you forget the password, yo u cannot access the worksta tion. For instructions about clearing passwords, see Password securi ty on page 57 . Chassis security Side access panel key lock The side access panel cont ains a key lock to p revent the panel from being removed.
Setting the Side acce ss panel sensor protection le vel To set the Side access panel sensor prote ction level: 1. Power on or rest art the workstat ion. 2. As soon as the workstation is powered on, press and hold the F10 key until you enter the Computer Setup (F10) Utility.
Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimiz e unplanned downtim e. If the workstation is connected to a network that is managed by HP CMS, the workstation sends a fault notice to the network management application.
Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a sleep state button. This feature does not completely turn off power, but in stead causes the workstation to enter a low-powe r standby state.
5 Replacing components This chapter presents removal and installation pro cedures for most internal workstation components. It includes these topic s: Topics Warnings and cautions on page 66 Service c.
Warnings and cautions WARNING! Any surface or area of the equipm ent marked with this symbol indicates the presence of a hot surf ace or hot comp onent. If this surface is contacte d, the potential for injury exists. To reduce the risk of injury f rom a hot compo nen t, enable the surface to cool before touching.
NOTE: HP accessories are for use in HP Workstation pr oducts. They have been extensively tested for reliability and are manufactured to high quality standards.
Service considerations Review the following service consideratio ns before replacing system components. Cautions, warnings an d safety precautions Review the cautions, warnings, an d safety precautions before acce ssing the workstation components. Also, review the Safety and Regulatory Guide that came with the workst ation for more information.
Preventing ESD equipment damage Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and ground ing precautions .
Grounding the work area To preven t static damage in th e work area: ● Cover the work surface with approved static-dis sipative material. Use a wrist strap connected to the work surf ace, and prope rly grounded tools a nd equipmen t. ● Use static-dissip ative mats, foot strap s, or air ionizers to give added protection.
Tools and soft ware requirements The tools necessary for workstation component removal and installation are: ● Torx T-15 driver ● Flat blade and cross-tip sc rewdrivers ● Diagnostics software Special handling of components The components included in this section require special handling when servicing the wor kstation.
Hard drives Hard drives are fragile, precision components. Avoi d subjecting them to phys ical shock and vibration. The following guidel ines apply to all drives, includ ing failed drives, replacement drives, and spares. ● Do not remove hard drives from the shipping pa ckage for storage.
Removing and installing components NOTE: This workstation sup ports many optional devices. If yo u do not find installation instructions for your device in the following proced ures, see http://hp.
Component locations The following figure and table describe the system board component layout. Figure 5-1 System board component locations Table 5-2 System board components ID Item Comp onent Item Co .
Table 5-2 System board co mponents ID (conti nued) Item Compone nt Item Component Item Co mponent 7 CPU1 fan 20 Internal USB-2/DASH 33 Network/USB 8 Front system fan1 (top) 21 Power Button/LED/Spkr 34.
Disassembly order For convenience, disassembly procedures should be followed in a particular order. Use the following table to determine the sequence in which to remove major workstation components.
Table 5-3 Workstation component di sassembly order (continued) System board on page 206 Battery on page 210 Predisassembly procedures NOTE: Read War nings and cautions on page 66 before servicing workstation components. Perform the following steps before servicing a wo rkstation: 1.
Cable lock (optional) If a cable lock is installed on the workstatio n, remove it before servicing the workstati on. Unlock it and pull it out of the cable lock slot as shown in the following figur e.
Side access panel Before accessing the internal comp onents of the workstation, you mu st remove the side access panel. This section describes how to remove and install the side access panel.
Airflow guide This section de scribes how to rem ove and inst all the chas sis airflow guide . Removing the airflow guide 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ).
4. Disengage the airflow guide tabs from the rear ch assis slot s (1), and then lift the airflow gu ide from the chassis (2), as shown in the following figure.
Installing the airflow guid e 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ).
3. Remove the expansion card support by lifting firm ly on the handle at the green touch point (1), and then rotating the support upward (2 ), as shown in the following figure.
4. Disengage the expansion card support tabs from the rear chassis slots ( 1), and then lift the support from the chassis (2), as shown in the following figure.
Installing the expansion card support Insert the expansion card support tabs into the rear chassis slots (1), and then low er the support until it clicks into place in the chassis (2), as shown in the following figure.
Right side panel This section describes how to remove and install the right side panel. Removing the right side panel NOTE: Use this procedure to access the backplane wiring. 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ).
3. Pull out the power supply locking hand le marked with the green label (1 ). Use the handle to pull the power supply out of the chassis (2) as show in the following figure. Figure 5-11 Removing power supply Installing the power supply Slide the power supply into the chassis, keeping the handle completely op en.
4. Disconnect the speaker cable f rom the inline fron t panel I/O cable (1), and slid e the speaker from the chassis flanges (2), as shown in the follo wing figure. Figure 5-12 Removing the speaker Installing the speaker To install the speaker, reverse the removal steps.
4. Disconnect the sensor cable from the in-line cha ssis cable as shown in the following figure (1). Figure 5-13 Removing the side access panel sensor 5. Slide the sensor back in its slo t, push the sensor down, and then remove it from the chassis (2).
Power connections For help with identifying power cables, see the follo wi ng figure and table. Ensu re that all cables are routed or tied s o they cannot interf ere with the processor heatsink fans.
Front bezel This section describes how to re move and install the front bezel. Removing the front bezel 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ).
Front panel I/O cable assembly This section describes how to re move and install a front panel I/O cable assembly. Removing the front panel I/O cable assembly 1. Disconnect power from the workstation (se e Predisassembly procedures on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ).
8. Remove the screw (1) and slide front panel cable I/O assembly down, then out of the chassis (2), as shown in the following figure. Figure 5-17 Removing the front panel I/O cable assembly 9. Disconnect the speaker cable (see Removing the speaker on page 87 ), and remove the tie wraps that secure the front panel I/O cables to the chassis.
Installing the front pa nel I/O cable ass embly To install he front panel I/O cable assembly: 1. With power removed an d the chassis open , guide the front pane l I/O cable assembl y cables through the chassis openings fr om which they were removed. 2.
3. Connect the front panel I/O cabl e assembly cable s to the system board as s hown in the following figure. Figure 5-19 Connecting the front panel I/O cable assembly cables Table 5-5 Connecti ng the front panel I/O cable assembly cables Item Description 1 Front audio 2 F ront 1394a 3F r o n t U S B 4.
Power switch cable assembly This section describes h ow to remove and install the power sw itch cable assembl y. Removing the power sw itch cable assembly 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ).
10. Disconnect the power switch cable assembly cable from the system boa rd as shown in the following figure. Figure 5-21 Disconnecting t he power switch cable assembly cable 11.
4. Lift the drive release latch at the green label touc h point (1), and gently sl ide the filler tray out of the chassis (2), as shown in the follo wing figure. TIP: Store excess power cables in the filler tray. Remove the ca bles before removing the tray from the chassis .
Installing a filler tray 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ). 3. Lift and hold the dri ve release latch at the green to uch point (1) while sliding th e filler tray into the bay (2).
Optical disk drive This section desc ribes how to remov e and install an optical disk drive . Removing an optical disk driv e from the opt i cal drive bay 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ).
6. Lift the drive release latch at the green touch point (1), and gently slide the drive out of the chassis (2), as shown in the following figure. Figure 5-25 Removing the optical disk drive 7. If you are not installing another optical disk dr ive, add a filler tray to the empty bay slot (see Installing a filler tray on page 99 ).
Installing an optical disk dr ive in the optical drive bay 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ). 3. Remove the airflow guide (see Removing the airflow guide on page 80 ).
6. Connect the power (1) and data (2 ) cables to the drive as sh own in the following figure. Figure 5-27 Connecting power and dat a cables ENWW Removing an d installing comp onents 103.
7. Connect the optical disk d rive data cable to the next available SATA port on the system board as shown in the following figur e. Figure 5-28 Connecting the drive cable to the sy stem board NOTE: If no SATA data port connect or is available on the system board, check to see that all attached SATA cables are connected to ac tive de vices.
Notice for Blu-ray optical drives If you installed a Blu-ray optical drive, note the following: Blu-ray movie playback As Blu-ray is a new format contai ning new technologies, certain disc , digital connection , compatibility and/or performance issues may arise, and do not co nstitute defects in the pr oduct.
Slot load optical disk drive (optional) A slot load optica l disk drive can be added to th e workstation in place of the standard optical d isk drive assemblies. The slot load opti cal bay fits into the chassis and replaces all the standard optical bays.
6. Disconnect the chassis power cable from the slot load optical drive powe r connector as shown in the following fig ure. Figure 5-30 Disconnecting chassis power cable from optical disk drive power cable 7. If a hard disk drive is installed, disc onnect its power and data cables.
8. Lift and hold the dri ve release latch at the gree n touch point (1), and then slide the slot load assembly out of the chassis (2), as shown in the following figure. TIP: Push on the slot load assembly from the inside of the chassis. Figure 5-31 Removing the slot load ass embly 9.
10. Separate the slot load driv e latches (1), tilt the slot load optical disk drive (2), and lift it from t he carrier (2), as shown in the following figure.
Installing the slot lo ad optical disk dr ive 1. With power off and the si de access pane l open, remove the expansion car d support and any ca rd cables that might interfere with slot load assembly installation. 2. Remove the airflow guide (see Removing the airflow guide on page 80 ).
4. Connect the power/data cable to the op tical disk drive. TIP: Place excess cabling in the slot load optical bay. Figure 5-35 Connecting the power/data cable to the drive ENWW Removing an d installi.
5. Insert the slot load as sembly into the chassis optical cage until it re aches the release latch. Pull the latch (1) and slide th e slot load assembly into the chassis, past the latch. Release the latch and then slide th e assembly further into the chassi s until it snaps into plac e (2), as shown in the following figure.
6. Connect the chassis power cable to the optical di sk d rive power cable as shown in the f ollowing figure. Figure 5-37 Connecting chassis power cable to optical disk drive power cable 7. Connect the optical disk drive data cable to the system board connector as shown in the following figure.
Hard disk drive This workstation accommodates both SAS and SATA hard drives. Both 3.5 in. standard ha rd disk drives or 2.5 in. small form fact or (SFF) hard disk drives may be installed in the workstation. NOTE: A 2.5 i n. hard drive mus t be mounted in a 3.
Removing a hard disk driv e from t he hard drive bay 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ). 3. Press the hard drive carrier rele ase latch at the green touch poin t and rotate the handle outward (1).
4. Carefully separate the upper hard drive carrier rails (1), tilt the drive outward (2), carefully separate the lower carrier rails (3 ), and then remove the drive from the carrier, as shown in the following figure.
Installing a hard disk dr ive in the hard drive bay This section describes how to install a hard drive in the hard drive bay. Hard disk drive cable configuration The hard drive bays are labeled 0 (top bay), 1 , 2 , and 3 . (See Component locations on page 74 or the Side access panel service labe l to locate the hard drive bays.
Installing a hard disk drive 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ). 3. Select the proper drive bay (SATA or SAS) in whic h to install the drive.
4. If there is a drive carrier in the drive slot, pres s the hard drive carrier relea se latch at the green touch point and rotate the handle outward (1).
5. Set the hard drive in the carrier at an angle. Ca refully separate the lower hard drive carrier rails (1), and then lower the drive between them, as shown in the fo llowing figure. Align the carrier pins with the drive mounting hole s and release the rails to secure the lower-end of the drive in place.
7. While keeping the hard drive carrier h andle in its fully open position, slide the h ard drive into the bay (1) until it comes to a hard stop. When the drive is installed, rotate the handle up until it snaps into place, fully securing the drive (2).
Removing a hard disk drive fr om the slot load optical bay 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ). 3. Remove the airflow guide (see Removing the airflow guide on page 80 ).
7. Disconnect the chassis power cable from the sl ot load drive power connector as shown in the following figure. Figure 5-46 Disconnecting chassis power cabl e from hard disk drive connector 8. Disconnect the data cable from the hard drive (1), and from the syst em board connector (2), as shown in the following illustratio n.
9. Disconnect the chassis power cable from the hard drive power connector as shown in the following figure. Figure 5-48 Disconnecting chassis power cable from hard drive connector 124 Chapter 5 Replac.
10. Remove the optical bay slot carrier from the chassis. Lift and hold the dri ve release latch at the gree n touch point (1), and then slide the slot load assembly out of the chassis (2), as shown in the following figure. TIP: Push on the slot load assembly fr om the inside of the chassis.
12. Remove the hard drive from the slot load optica l drive carrier as shown in the foll owing figure. Figure 5-51 Removing the hard drive from the carrier 126 Chapter 5 Replacing components ENWW.
Installing a hard disk drive in the slot lo ad optical bay 1. With power off and the workstation open, remo ve the expansion card support and any card cables that might interfere with slot load assembly installation. 2. Remove the slot load optical bay assembly.
5. Lift and hold the dri ve release latch at the gree n touch point (1) while sliding the slot load carrier into the bay. When the front of the carrier is near its final position, release the latch, but continue to slide the carrier inward until the la tch closes and engages the carrier (2).
6. Connect the chassis power cable to the hard dr ive power connector as shown in the following figure. TIP: Place excess cabling in the slot lo ad bay.
7. Connect the data cable to the hard drive (1) and to the syste m board connec tor (2), as shown in the following il lustration. If the hard disk d rive is SAS, attach a SATA-SAS ada pter to the drive before connecting the data cable. TIP: Route the data cable along the system board.
8. Connect the chassis power cable to the slot load optical d rive power cable. Figure 5-57 Connecting chassis and slot load optical drive power cables 9. Reconnect the optical disk drive data c able to the system bo ard. NOTE: The optical disk driv e power/data ca ble is still connected to the optical disk drive.
Removing a hard disk driv e from the optical drive bay 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ). 3. Remove the airflow guide (see Removing the airflow guide on page 80 ).
6. Lift the drive release latch at th e green touch point (1), and then slide the hard drive carrier from the chassis as shown in the following figur e (2). Figure 5-60 Removing the drive from the ODD bay 7. Carefully squ eeze the ends of the rails toge ther (1 ), and then slide the drive out of the carrier (2), as shown in the following figure.
8. Carefully separate the rails (1), and remove the hard drive (2), as shown in th e following figure. Figure 5-62 Removing the rails 9. Reinstall all removed components and reconnect any cables that have been disconnected.
Installing a hard disk drive in the optical d rive bay TIP: For optimum performance, install th e hard disk drive in the bottom bay; do not install it in the to p bay. 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ).
7. Insert the hard drive, as sh own in the following figure: a. Slide the hard drive carrier into the optical di sk drive bay cage until it reaches the release latch. b. Pull the latch (1), and slide the drive carrier past the latch into the chassis. c.
8. Connect the power (1) and data (2 ) cables to the drive, as sh own in the following figure. If the hard disk d rive is SAS, attach a SATA-SAS ada pter to the drive before connecting the data cable. Figure 5-66 Connecting the power and data cables to the drive 9.
7. Gently open the rails (1), as shown in the following figure. Figure 5-67 Installing the drive in the rails 8. Lower the drive into the rails (2) as shown above. Align the four pins on the rails with the holes in the hard driv e, and then snap the ra ils into plac e.
10. Lift and hold the dri ve release latch at the green touch point (1 ) while sliding the bracket into the optical bay (2), as shown in the following figure. When the front of the bracket is near its final position, release the latch, but continue to slide the bracket in ward until the latch closes and engages the bracket.
Configuring the cabling If the internal bays are not filled to capacity, the pre-installed b lin d-mate data cables fo r the unused internal hard drive bays may have to be unplug ged from the system board to enable the proper connection of the hard drives insta lled in this brack et.
4. Connect one end of the data cable to the ha rd drive as shown in the following fig ure. Figure 5-71 Connecting the dat a cables to the hard drives 5. Connect the opposite end of the data c able to the system board. Start with the lowest numbered port connector available on the system board.
8. Remove the cables from the retention hook on th e expansion card guide/front fan ho lder (5), as shown in the following figur e. Figure 5-72 Removing the graphics c able 142 Chapter 5 Replacing com.
9. Disconnect the front system fan power cable fr om the system board as shown in the following figure. Figure 5-73 Disconnecting the fan cable ENWW Removing an d installing comp onents 143.
10. Press firmly on the two recessed green touch poin ts on the top of the expan sion card guide/front fan holder (1), as shown in the following figur e. Figure 5-74 Removing the expansi on card guide/front fan holder from the c hassis 11. Rotate the assembly (2), and then lift it out of the chas sis (3).
Installing the expansion ca rd guide/front fan holder 1. Ensure that the fan holder includes th e desired cooling fans (see Installing a second fron t system fan on page 149 ). 2. With power off to the workstation and the chassi s open, place the expansion card guide/front fan holder assembly in the chassis.
System fans This section describes how to remove and install the front and rear system fans. Removing the rear system fan assembly 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ).
6. Use a Torx T-15 driv er to remove the fo ur rear system fan ass embly Torx screws , and then remove the assembly from the rear of the chassis. Figure 5-76 Removing the rea r system fans ENWW Removi.
Installing the rear sys tem fan assembly 1. With the power off and the chassis open for access, pla ce the rear system fan assembly in the chassis. Use a Torx T15 dr iver to secure the rear fan assembly in the chassis with fou r screws as shown in the following figur e.
2. Connect the rear system fan as sembly cable to the system board as sh own in the following figur e. Figure 5-78 Connecting the rear system fan assembly cable 3. Reassemble the workstati on, and th en replace the side access panel. Installing a second front system fan 1.
2. Orient the front system fan so that the fan labe l points into the expansion card guide/front fan holder. Figure 5-79 Orienting the fan in the fan holder 3. Insert the fan cable under the fan holder ho oks (1), as shown in the following figure. Rotate the fan near the retention tab and press it until it snaps into place in the fan holder (2).
4. Guide the fan c able under the cable retention clamps as shown in the following figure. Figure 5-81 Routing the fan cable 5. Install the expansion card guide/front fan holder in the chassis (see Installing the expans ion card guide/front fan holder on page 145 ).
6. Replace the graphics auxiliary power cables in the retention hook as shown in the follo wing figure. Figure 5-82 Replacing the graphics a uxiliary power cables in the retention hook 152 Chapter 5 R.
7. Clip the graphics auxiliary power connectors into the expansion card guide storage receptacles as shown in the following figur e. Figure 5-83 Replacing the graphics a uxiliary power cables in the s.
8. Connect the front system fan cable(s) to the system board as shown in the following figure. If there is only one fan, connect its cable to the inner-most connector. Figure 5-84 Connecting the fan cable 9. Reinstall all removed components and reconnect any cables that have been disconnected.
Memory fans This section describes how to re move and install the memory fans. Removing the memory fans 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ).
5. Lift the memory fan assembly upward, out of the chassis as shown in the following figure. Figure 5-86 Removing the memory fan a ssembly 156 Chapter 5 Replacing components ENWW.
Installing the memory fans 1. With workstation power off and the chassis open , place the memory fan assembly ta bs in the chassis slots (1), as sho wn in the following fig ure.
Memory This section presents dual inline memory module (DIMM) configuration information and removal/ installation pr ocedures. DIMM installation guidelines Install only HP-approved EC C unbuffered DDR3 DIMMs. See http://www.hp.com/ go/quickspecs to find which DIMMs are compatible with the workstation.
BIOS errors and warnings The BIOS generates warnings/errors on invalid memory config urations: ● If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and reports a warning during POST. the workstation can still be started.
Removing a DIMM 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). CAUTION: To ensure that DIMM s are not damaged du ring removal or installation, power o ff the workstatio n and unplug the po wer cord from the AC power outlet.
Installing a DIMM This section describes how to install a DIMM in the workstation. Required DIMM installation order DIMMs must be installed in a spec ified order, dep ending on the w o rkstation processor configuration. Single processo r co nfiguration The illustration below shows the DIMM installa tion order for a singl e processor w orkstati on.
Dual processor configuration The illustration below shows the DIMM installa tion order for a dual processor workstation. Figure 5-90 Dual-processor DIMM installation order Installing the DIMM NOTE: For best performance add DIMMs o f the same size in pairs acro ss CPUs.
5. Push outward on the DIMM socket levers as shown in the following figure. Figure 5-91 Opening DIMM socket levers ENWW Removing an d installing comp onents 163.
6. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in t he socket (1), as shown in the following f igure. CAUTION: DIMMs and their sockets are keyed for prop er installation. To prevent socket or DIMM damage, align these guides properly when installing DIMMs.
Expansion card sl ot identification This section identifies and describes workstation ex pansion card slots and pr es ents card configura tion information. Expansion card slot description The following figure identi fies workstation expansion card slots.
Table 5-6 Expansion card sl ot description an d compatibility (continued) Slot Type Mechanical compatibility Elect rical compatibility Slot powe r (Maximum) 7 PCIe2 x16( 8) x1 , x4, x8, x1 6 x1, x4, x8 25W 1 PCIe GEN2 slot.
Graphics cards greater t han 75 watts require the use of an auxiliary power cable adapter. If a graphics card greater than 75 watts is used, HP recommend s that you leave the adjacent slot empty, and follow any additional workstation conf iguration restrictions.
Choosing an expansion card slot Whenever possible, us e the following tip s to help you select the proper slot for an expansion card: ● Insert the primary graphics card in a PCIe x16 slo t intended for graphics. ● Insert a second graphics card in a second PCIe x16 slot intended for a secondary graphics card.
PCIe card This section desc ribes how to remove an d install a PCIe card. Removing a PC Ie card 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ).
6. Raise the rear retention clamp by lifting the meta l bar or the green lever (1), as shown in the following figure. If necessary, disconnect the auxiliary power cable (not illustrated). Figure 5-95 Removing a PCIe ca rd 7. Release the PCIe card latch (2), and then ca refully lift the card from the chassis (3).
Installing a PCIe card 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ). 3. Remove the expansion ca rd support (see Removing the expansion card support on page 82 ).
7. Angle the card into the PCI card guide. Al ign th e PCIe ca rd keywa y with the slot key, and then firmly seat the card in the slot (1 ), as shown in the following figure. If required by the card, c onnect the auxiliar y power cable to the card, or ot her cables or accessories desc ribed in the card instructions.
8. If required by the card, connect the auxiliary power cable to the card, as shown in the following figure: a. While pressing on the connector cable releas e (1), pull the connector away from the receptacle on the expansion ca rd guide/front fan holder (2).
PCI card This section describes replacing a PCI card. Removing a PC I card 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ). 3. Remove the expansion ca rd support (see Removing the expansion card support on page 82 ).
Installing a PCI card 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ). 3. Remove the expansion ca rd support (see Removing the expansion card support on page 82 ).
6. Align the PCI card keyway with the slot key, and th en firmly seat the card in the slot as shown in the following figure ( 1). Figure 5-101 Installing a PCI card 7. Close the expansion card retention clamp by rota ting it downward (2). The retention clamp is secured by the expansion card support.
Liquid cooling solution The following section describes how to remove and install a processor liquid cooling solution (LCS). NOTE: The LCS is not eligible for Cust omer Self-Repair. Call HP Suppor t for further instructions before attempting to remove or repair this system.
4. Remove the LCS air d uct from the airflow guide. a. Press and hold the LCS air duct tab shown in the following figure (1). Figure 5-103 Removing the LCS air duct b. Slide the LCS air duct forward, and lower it fr om the workstation airflow guide (2), as shown in the previous figure.
6. Grasp the sides of the LCS radiat or cover and remove it from the radiator as shown in the following figure. Figure 5-104 Removing the radiator cover ENWW Removing an d installing comp onents 179.
7. Disconnect the LCS cable harness co nne ctions from the syste m board. a. Disconnect the two cabl e conne ctors from the system board (1), as show n in the following figure. Figure 5-105 Disconnecting the LCS cable harness b. Disconnect the LCS cable harness inline connect or (2), as shown in the pr evious figure.
8. Remove the co ld plate assem blies. a. Loosen the four LCS mounting sc rews (shown in the following figure) until the screws completely disengage fro m the system board back plate, and then lift each assembly from its CPU.
b. Gently twist the cold plate (1), and remove it from the retention ring (2), as shown in the following figure. Figure 5-107 Removing the cold plate 182 Chapter 5 Replacing components ENWW.
9. Remove the rear system fan assembly, with a ttached LCS radiator, from the chassis (see Removing the rear system fan as sembly on page 146 ) as shown in the following figure.
10. Remove the LCS rad iator from the rear system fan assembly. a. Remove the screws that fasten the radiator to the rear system fan mo un ting plate as shown in the following figure. Figure 5-109 Removing the LCS radiator b. Separate the radiator from the rear system fa n assembly as shown in the previous figure.
Installing a liquid co oling solution 1. Disconnect power from the system ( Predisassembly procedu res on page 77 ) and remove the side access pane l ( Removing the side access panel on page 79 ). 2. Remove the expansion ca rd support (see Removing the expansion card support on page 82 ).
7. Set the cold plate retention ring on the CPU heatsink mounting base, and then slightly tighten a single retention screw (see Installing the CPU heatsink on page 201 ). TIP: For convenience, start with the rear CPU. Tighten the retention ring screw on ly one or two turns to keep its cor ner in place while allowin g the rest of the ring to move.
8. Insert the LC S assembly into the chassis thro ugh th e rear system fan openin g, from the rear of the chassis as shown in the following figur e. Figure 5-112 Inserting the LCS assembly ENWW Removi.
9. Install each LCS cold plates. a. If installing a new cold plate, remove the plas tic cover from the bottom of each cold pla te as shown in the following figure. Figure 5-113 Removing the protective ca p b. If reinstalling a cold plat e that you removed, apply thermal compound to the top CPU surface (see Installing the CPU heatsink on page 201 ).
d. Rotate the cold plate slightly to position the co ld plate tabs un der the retention ring tabs ( 2), as shown in the following figure. TIP: Ensure that the HP logo is positioned horizontally as shown in the figure. Figure 5-114 Aligning the LCS cold plate e.
f. Tighten the four cold plat e retention screws (see Installing the CPU heatsink on page 201 ). Figure 5-115 Tightening the cold plate screws 190 Chapter 5 Replacing components ENWW.
10. Position the LCS radiator assembly in the chassis. a. Guide the top of the assembly under the chassis lip as shown in the following figure. Figure 5-116 Installing the rear system fan assembly b. Rotate the bottom of the LCS assembly into the chassis opening as shown in the previous figure.
c. Fasten the rear system fan asse mbly, with atta ched liquid cooling radiator, to the chassis as shown in the following figure (see Installing the rear system fan assembly on page 148 ) . Figure 5-117 Installing the LCS radiator/rear system fan assembly 11.
TIP: Position the cable harness so that it does not interfere with the memory fan assembly. a. Connect the rear, and then front LCS cable harn ess connectors to the system board (1), as shown in the following figure. Figure 5-118 Connecting the LCS cable harness b.
12. Install the LCS radiator cover. a. Align the LCS radiator cover with the radiator as shown in the following figure. Figure 5-119 In stalling the ra diator co ver b. Press the cover onto the radiator until it snap s into place as shown in the previous figur e.
13. Install the memory fan assembly. a. Guide the edge of the memory fan assembly under the LCS cooling hoses as shown in the following figure. Figure 5-120 Installing the memory fan assembly b. Install the memory fan assembly in the chassis (see Installing the memory fans on page 157 ).
14. Install the LCS air duct. a. Raise the LCS air duct into the workstation ai rflow guide as shown in the following figure. Figure 5-121 Insta lling the LCS air duct b. Slide the LCS air duct back into the airflow gu ide until it snaps into plac e as shown in the previous figure.
c. Ensure that the front and rear mounting tabs are fully seated as shown in the figure below. Figure 5-122 Positioning the LCS air duct For proper installation, the LCS duct tabs sit above the surface of the ma in airflow guide as shown in the following figure.
15. Install the airflow guide (see Installing the airflow guide on page 82 ). 16. Install the expansion ca rd support (see Installing the expansion card support on page 85 ). NOTE: Before you install the expansion card support, when the LCS ai r duct is installed in the airflow guide, you must install the air flow guide.
CPU heatsink This section describes how to re move and install a CPU heatsink. Removing the CPU heatsink 1. Power down the workstati on (see Predisassembly proc edures on p age 77 ). 2. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ).
7. Disconnect the CPU heats ink fan cable from the system bo ard (1), as sho wn in the following figure. Figure 5-124 Disconnecting the heatsink fan cable 8.
Installin g the CP U heatsink 1. Perform one of the following tasks: ● If you are reusing the original heatsink, apply thermal compound to the center of the CPU top surface. ● If you are using a new CPU heatsink, do not apply thermal compound to the CPU because the new heatsink already has thermal compound app lied to the heatsink surface.
5. Connect the CPU heatsink fan co nnector to the system bo ard. Figure 5-125 Connecting the heatsink fan cable 6. Reinstall all removed components and reconnect any cables that have been disconnected.
CPU This section desc ribes how to remove an d install a CPU . Removing a CPU 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ). 3. Remove the expansion ca rd support (see Removing the expansion card support on page 82 ).
Installing a CPU NOTE: HP recommends that you do not swap pro cessors (C PUs) from one system board to another. If installing a second CPU, it must be of the same typ e as the first CPU. 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ).
11. Replace the CPU heatsink (see Installing the CPU heatsink on page 201 for installation details.) 12. Reinstall all removed components and reconnect any cables that have been disconnected.
System board This section describes replacing the system board. Removing the system board 1. Disconnect power from the workstation (see Predisassembly procedu res on page 77 ). 2. Remove the side access pa nel (see Removing the side access panel on page 79 ).
9. Prepare the chassis for system board removal. a. Move the optical drives out of the chassis far enough to clear the system b oard (see Removing an optical disk drive from the optical drive bay on page 100 ). Place the optical drive cables in the bottom optical drive bay.
b. Place the graphics ca bles in the hard drive bays. Place the CPU, me mory power, and rear sy stem fan cables over the chassis edge. TIP: Use the CPU and memory power cables to ho ld up the shorter re ar sy stem fan cable. The following figure pre sents an example of these steps.
10. Slide the system board forward as shown in the following figure (1). Figure 5-127 Removing the system board 11. Using the CPU heatsinks as handles, lift the syst em board straight up and then tilt t he board to remove it from the chassis (2). Do not da mage the cables and rear panel connectors.
See the removing and installing sections of this chapter for details on reinstalling component cables. Battery This section describes h ow to remove and install the battery. The battery that comes with the workstation provid es power to the real-time clock and has a minimum lifetime of about three years.
5. Rotate the battery enough to get beyond the latch, and then lift it straight up as shown in the following figure. Figure 5-128 Removing the battery ENWW Removing an d installing comp onents 211.
Installing the battery 1. Confirm the polarity (positive or negative) of the battery to posi tion it correctly in the battery holder. 2. Place the battery edge under the plastic housing tab and press gently until it snap s into place. 3. Reinstall all removed components and reconnect any cables that have been disconnected.
6 Diagnostics and troubleshooting This chapter describes the tools available for di agnosing and trouble shooting system issue s, and includes these topic s: Topics Calling technical support on page 2.
Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the workstation readily accessible. ● Write down the workstation serial numbers, pr oduct numbers, model names, and model numbers and have them in front of you.
Each HP Workstation has two unique serial number labels and a Certificate of Aut hentication (COA) label as shown in the figure below. Figure 6-1 Workst ation la bel locati ons In general, th e serial.
Diagnosis guidelines If you encounter a problem with the workstation, monitor, or software, the following sections pr ovide a list of general suggestions that help you isolate and focus on the prob lem before taking further action. Diagnosis at startup ● Verify that the workstation and monitor are plugged into a working electrical outlet.
Diagnosis du ring operation ● Look for blinking LEDs on the front of the workstation. The blinking l ights are error codes that will help you diagnose the problem. Refer to the Diagnostic L ED and au dible (beep) codes on page 244 section of this document for information on inter preting diagnostic lights and audible co des.
● Check cables for loose or improper connections. ● After installing a non-pl ug and play (PnP) exp ansion board o r other option (such as a diskette drive), reconfigure the workstation.
HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Support Assistant The HP Suppor t Assistant is a c ustomized HP use r interface th at enhances the Windo ws Vista and Win 7 Help and Support Center functions.
Troubleshooting a problem To help you tr oubleshoot pr oblems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of onli ne tools. To acce ss BSC and troub leshoot a proble m with the workstation, complete the following: 1.
At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all diskettes, optical disks, and USB driv e keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the green power light is on.
● Upgrade the BIOS. A new rele ase of the BIOS might have been releas ed that supports new features or fixes your problem. ● For more detailed information, see the troubleshooting chapter in the Maintenance and Troubleshooting Guide at http://www.
Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and possible sol utions for a Windows-based workstation. NOTE: For Linux troubleshooting information, refer to the HP Workstations fo r Linux User Manual at http://www.
Table 6-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2-second pause, and then two simultaneous beeps so unded. Processor thermal protection is activated.
Table 6-1 Minor problems (continued) Problem Cause Possible Solution LED does not illuminate (s ee Testing power supply on page 225 ), replace the power supply. Solving power supply problems This section presents power su pply troubleshooting scenarios.
Table 6-2 Power supply problems (continued) Problem Cause Solution Workstation powers off and the Power LED flashes red 2 times (once every second), foll owed by a 2-second pause. Processor thermal protection is activated. A fan might be blocked or not turning.
Solving diskette problems Table 6-3 Diskette problems Problem Cause Solut ion Diskette drive light stays on. Diskette is damaged. 1. Right-click Start , select Explore , and then select a drive. 2. Select File>Prop erties>Tools . 3. Under Error-c hecking, select Check Now.
Table 6-3 Diskette problems (continued) Problem Cause Solut ion Invalid sy stem disk is displayed. A diskette that does not contain the system files needed to start the workstation has been inserted into the drive. When drive activity stops, remove the diskette and press the Spacebar.
Table 6-4 Hard drive probl ems (continued ) Problem Cause Solution Drive not found (identified). Improper cable connection O n workstations with discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive.
Solving display problems Table 6-5 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the workstation and to a working electrical outlet. The monitor is off.
Table 6-5 Display problems (conti nued) Problem Cause Solution Dim characters The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Verify that the graphics cable is connected to the graphics card and the monitor.
Solving audio problems Table 6-6 Audio problem s Problem Cause Solution Sound does not come out of the speaker or headphones. Software volume control is turned down. Double-click the Speake r icon on the taskbar and use the volume slider to adjust the volume.
Table 6-6 Audio problems (continued) Problem Cause Solution Sound occurs intermittently. Processo r resources are being used by other open applications. Shut down all open processo r-intensive applications . Workstation appears to be locked up while recording audio.
Self-troubleshooting with HP Vision Field Diagnostics Hewlett-Packard Vision Field Diagno stics is a d iagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Desktop and Workst ation systems.
Overview The HP Vision Fie ld Diagnostics ut ility allows you to view informat ion about the hardware configuration of the workstation and perform hardware diagnostic tests on the subsystems of the workstation. The utility simplifies the process of effectively identi fying, diagnosing, and isolating hardware issues.
Downloading and accessing HP Vision Field Diagnostics Follow these steps to do wnload the HP Vision Field Di agnostics utility from the HP Web site to a DVD or USB, and then use it to perfor m diagnostics on the workstation: 1. Go to http://www.hp.com .
Accessing HP Vision Field Di agnostics on th e workstation The following proce dures describe how to acces s the HP Vision Field Diagno stics utilities that are included in t he workstat ion softwar e. Creating and using a bootable USB key This section describes how to u se a USB key to access the HP Vision Field Diagnostics.
User interface The HP Vision Field Diagnostics applicatio n provid es six major functions, accessible through Tabs. These functions are: ● Survey — Your current system hardware information. ● Test — List all diagnostics available for yo ur system.
● Input Devices — Shows user input devices such as all connected mice and keyboards. ● Memory — Shows system memory information. ● Miscellaneous — List any devices or data that do esn't belong to any other Category. ● Processors - Shows system process ors.
Test tab The Test tab lists all availabl e diagnostics. Th e li sts have been tailored according to your system configuration. Individual test ma y be selected or uns elected. The following Te st Modes exis t: ● Quick — This test selection was picked to perfor m quickly while cove ring your entire hardware.
4. Choose how you want the test to be executed, either Number of Loops or Total Test Time . When choosing to run the te st over a sp ecified numb er of loop s, enter the numb er of loops to perform. If you want the diagnostic test for a sp ecified time pe riod, enter the amount of time in minutes.
Status tab The Status tab shows the overall pr ogress and status of the test scenario as well as the progress and status of each te st. The color coded statu s are black, blu e, green, red, and oran ge.
● The Reason section describes th e likely cause o f the error. ● The Recommended Repair will give a recommended ac tion that shou ld be performed to resolve the faile d hardwa re. ● The Warranty ID is a unique error code associat ed with the specific error on your computer.
Saving and printing information in HP Vision Fi eld Diagnostics You can save the information displayed in th e HP Vision Field Diagnostics Survey, History and Errors tabs to a diskette or a USB flash drive.
Table 6-8 Diagnostic lights and audible codes Activity Possible cause Recommended action Blue Power LED * on. No beeps. Workstation on. N/A Blue Power LED * blinks every two seco nds. * No beeps. Workstation in Sleep mode (S3-Suspend to RAM). Select models only.
Table 6-8 Diagnostic lights and audible code s (continued) Activity Possible cause Recommended action Red Power LED blinks four times, once every second, followed by a two-second pause. Four beeps. Power failure (po wer supply is overloaded) CAUTION: Internal components might be powered even when the workstation is off.
Table 6-8 Diagnostic lights and audible code s (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. Invalid ROM based on bad checksum. CAUTION: Internal components might be powered even when the workstation is off.
Table 6-8 Diagnostic lights and audible code s (continued) Activity Possible cause Recommended action System does not power-on and LEDs are not blinking. No beeps. System unable to power on. CAUTION: Internal components might be powered even when the workstation is off.
Table 6-9 LED color definitions (continued) LED state LED color System status Solid or flashing Red System has experienced an error. ( See POST error messages on page 250 .
POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the workstation is powered on. Audible and visual messages occur before the oper ating system starts if the POST enco unters a problem.
Table 6-10 POST error messages (continued) Screen message Probable ca use Recommended action 164—Memory Size Error Memory configu ration is incorrect. 1. Run the Computer Setup (F10) Utility or Windows operating syst em utilities. 2. Verify that the memory modules are installed properly.
Table 6-10 POST error messages (continued) Screen message Probable ca use Recommended action 213—Incompatible Memory Modules A memory module in the memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset.
Table 6-10 POST error messages (continued) Screen message Probable ca use Recommended action 514—Memory fan not detected Memory fan missing , disconnected, or defective. 1. Verify that the memory fan is installed and connected properly. 2. Replace the fan.
Table 6-10 POST error messages (continued) Screen message Probable ca use Recommended action 918—Front USB Not Connected Front USB is missing or is not connected. 1. Reconnect the Front USB connecto r to the system board. 2. Reconnect or repl ace the front USB mechanism .
Table 6-10 POST error messages (continued) Screen message Probable ca use Recommended action 1802—Processor Not Supported The system board does not support the processor.
7 Configuring RAID devices This chapter describes how to co nfigure SAS and SATA RAID device s, and includes these topics: Topics Maximum hard drive configurations on page 256 Configuring SATA RAID devices on page 257 Configuring SAS RAID devices on page 260 For additional information abo ut configu ring RAIDs, see http://www.
Configuring SATA RAID devices This section describes how to use the Intel Matrix Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes .
Configuring system BIOS Configure the syst em BIOS to enable embedded SATA RAID functionality. 1. To enter the system BIOS setup, press F10 . 2. Use the arrow keys to highlight th e desired language, and then press Enter . 3. Use the arrows to highlight Storage>Sto rage Options , and then press Enter .
Creating RAID volumes To create RAID volumes, use th e Intel Matr ix Storage Manager op tion ROM Configuration utility. 1. To enter the Intel Matrix Storage Manager option ROM Configuration utility, press Ctrl+l when prompted 2.
Configuring SAS RAID devices Supported configurations The following RAID configurations ar e suppor ted on this workstation: NOTE: This section does not apply to configuring SA S RAID in the Linux environment.
SAS RAID 0 configuration Use the following procedure to configure an Inte grated Strip ed (IS) volume with the BIOS-based configuration utility. The procedur e assumes that the system has the required di sk and disk controllers. 1. Start the LSI Corporation Con figuration Utility.
SAS RAID 1 configuration Use the following procedure to configure an Integr ated Mirroring (IM) volume with the BIOS-based configuration utility. The procedure assumes that the system has the required drives and drive controllers. 1. Start the LSI Corporation Con figuration Utility.
SAS RAID 1E configuration Use the following procedure to configure an Integrat ed Mirroring Extended (IME) volume with th e BIOS- based configuration utility. The procedure ass umes that the syste m has the required disk and disk controllers. 1. Start the LSI Corporation Con figuration Utility.
Deleting RAID volumes Use the LSI Logic Corporation Configuratio n Utility to delete SAS RAID volumes. 1. Start the LSI Corporation Con figuration Utility. During BIOS start up, you are prompted to Press Ctrl-C to start LSI Corp. Configuration Utility .
8 Configuring password security and resetting CMOS This chapter describes how to co nfigure password security and to reset CMOS, and includes these topics: Topics Preparing to configure passwords on p.
CAUTION: Before pressing the Clear CMOS button, back up the workstation CMOS settings. Pressing the Clear CMOS button resets CM OS va lues to factory defaults and eras es customized information, asset numbers, and special setti ngs. To back up the CMOS settings, run the Computer Setup (F1 0) Utility and select Save to Diskette from the File menu.
Resetting the password jumper Use the following procedure to disable the power-on or setup password feat ures and clear the power- on and se tup passwords.
WARNING! To reduce the risk of personal injury fr om electrical shock and hot surfaces , disconnect the power cord from the wall outlet and allow the inte rnal system components to cool before touching. CAUTION: When the workstation is plugged in, the powe r supply has voltage applied to the , even when the work station is powered off.
This restores the settings that include boot sequ ence order and other factory settings. However, it does not force hardware rediscovery. 4. Choose Restor e Factory S ettings as Default , and the pres s F10 to accept. 5. Select File->Apply Defaults and Exit , and then press F1 0 to accept.
A Connector pins Workstati on PS/2 keyboar d Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Workstation PS/2 mouse Pin Signal 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Workstat.
Workstation se rial Pin Signal 1 2 3 Carrier Detect Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator Workstation USB.
Headphone cable (1/8 inch) Pin Signal 1 (Tip) 2 (Ring ) 3 (Shie ld) Audio_Left Audio_Right Ground Audio line-in cable (1/8 inch) Pin Signal 1 (Tip) 2 (Ring ) 3 (Shie ld) Audio_In_Left Audio_In_Right G.
SAS drive Segment Pin Ba ckplane receptacle Plug an d cable receptacles Primary signal segment S1 SIGNAL GROUND S2 TP+ RP+ S3 TP- R P- S4 SIGNAL GROUND S5 RP- TP- S6 RP+ TP+ S7 SIGNAL GROUND Secondary.
SAS drive Segment Pin Backp lane receptacle Plug an d cable receptacles Power segment P1 V 33 c P2 V 33 c P3 V 33 c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V 5 c precharge c P8 V 5 c P9 V 5 c P10.
DVI-I cable Pin S ignal Pin Signal 1 T.M.D.S DATA 2 - 16 HOT PLUG DETECT 2 T.M.D.S DATA 2 + 17 T.M .D.S DATA 0- 3 T.M.D.S DATA 2 /4 SHIELD 18 T.M.D.S DATA 0+ 4 T.M.D.S DATA 4 - 19 T.M.D.S DATA 0/5 SHIELD 5 T.M.D.S DATA 4 + 2 0 T.M .D.S DATA 5- 6 DDC CLOCK 21 T.
Display port 6 ML_Lane 1(n) 16 GN D 7 ML_Lane 2(p) 17 AUX CH(n) 8 GND 18 Hot Plug Detect 9 ML_Lane 2(n) 19 DP_PWR Return 10 ML_Lane 3(p) 20 DP_PWR Main power cable, P1 Pin Signal Pin Signal Pin Signal.
CPU power cable, P3 Pin Signa l Color 1G N D B L K 2G N D B L K 3G N D B L K 4G N D B L K 5 +12V CPU1 BLK/WHT 6 +12V CPU1 BLK/WHT 7 +12V/ CPU0 BLK/WHT 8 +12V/ CPU0 BLK/WHT HDD bay power cable Pin Color Signal 1B L K G N D 2B L K G N D 3 BLK/RED +5V 4B L K / Y E L V 1 2 - D Graphics aux.
DASH/I-USB2, P 26 Pin Signal 1 +5V 2 +5V 3U S B 8 - 4U S B 7 - CAUTION: Possible equipment damage. The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector.
Workstation front system fan 2, P 94 Pin S ignal 1G N D 2 +12V 3T A C H 1 4P W M 1 5T A C H 2 6P W M 2 Workstation rear sy stem fans, P8 Pin Signa l 1G N D 2 +12V 3T a c h 1 4P W M 1 5T a c h 2 6P W M.
Workstation FDD Pin Signal Pin Sig nal 1G r o u n d 1 8 F L P _ D I R # 2F L P _ L O W D E N # 1 9 G r o u n d 3 Key (no pin) 20 FLP_STEP# 4F L P _ W D O 2 1 G r o u n d 5 Key (no pin) 22 FLP_STEP# 6U.
B System board designators This appendix describes the system board designators for t his workstation. Designator Silk screen Component MH1-MH7 N/A Mounting holes E15 E15 Crisis recovery header/jumper.
Designator Silk screen Component P26 P26 IUSB2 Internal dual USB header P27 P27 IUSB1 Internal single USB header P28 FRNT AUD Front panel audio header P29 P29 HDD LE D Hard drive LED connector P53 P53.
CR o u t i n e C a r e General cleaning safety precautions ● Never use solvents or flammable solutions to c lean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use t he cloth on the compone nt.
● Clean under a key with a swab moistened with is opropyl alcohol and squeezed out. Be careful not to wipe away lubr icants necessary for proper key functions. Allow the parts to air dry before reassembly. ● Use tweezers to remove any fibers or dirt in confined areas.
D Locating HP resources This section provides information on the followin g HP resources for your workstation: Topics Product information on page 286 ● HP Cool Tools ● Regulatory information ● A.
Product information Table D-1 Product information Topic Location HP Cool Tools Most HP Microsoft Wi ndows workstations are preloaded with additional software that is not automatically installed during first boot. Additionally , a number of valuable tools on your workstation are prei nstalled that may en hance system performance.
Product support Table D-2 Product support Topic Location Additional information For online access to technica l support information and tools, see http://www.
Product documentation Table D-3 Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, see http://www.hp.com/ support/workstation_manuals . These include this User Guide and th e Maintenance and Service Guide .
Product diagnostics Table D-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the appropriate section of the workstation Maintenance and Service Guide .
Product updates Table D-5 Product updates Topic Location Software, BIOS, and driver updates See http://www.hp.com/ go/workstationsupport to verify that you have the latest drivers for the workstation.
Index A Appendices Connector pins 270 System boar d designators 281 B BIOS Determining version 23 Updating 24 BIOS ROM 31 C Clearing and resetting CMOS 267 Computer Setup (F10) Utilit y Menu descripti.
expansion card support 82 Front bezel 91 Front panel I/O cable 92 Hard disk drive 114 Installing a second front system fan 149 Memory 158 Memory fans 155 Optical bay filler tray 97 Optical disk drive .
An important point after buying a device HP Z800 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP Z800 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP Z800 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP Z800 you will learn all the available features of the product, as well as information on its operation. The information that you get HP Z800 will certainly help you make a decision on the purchase.
If you already are a holder of HP Z800, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP Z800.
However, one of the most important roles played by the user manual is to help in solving problems with HP Z800. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP Z800 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
